Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Glikeria Zachari
02 January 2018
DHL Economy Select
GZ
Excellent choice
syahin mazlan
02 January 2018
DHL Express Worldwide
SM
It could be cheaper, but i understand.
Roy Reyes
02 January 2018
DHL Express Worldwide
RR
Great service!
RWP
02 January 2018
UPS Express Saver
R
very useful when auction sellers cannot ship outside the UK.
Megthena Chen
02 January 2018
DHL Express Worldwide
MC
Wonderful
Anne Kathrine Mehl
01 January 2018
DHL Economy Select
AKM
Excellent service with quick responses from customer service, and a very effective webpage and profile. I can strongly recommend Forward2me!
Steve Pennell
01 January 2018
DHL Express Worldwide
SP
There customer service is top notch. The only issue I have is shipping small package to Canada tends to be expensive due to cheapest option being DHL + Duty fee.
Wim Hulpia
01 January 2018
DHL Economy Select
WH
Perfect service.
Nobuaki Obata
01 January 2018
UPS Express Saver
NO
Very kind instruction and very quick actions. Delivery was perfect and I felt I was lucky to take this opportunity by chance.
Vigor Mastruko
01 January 2018
UPS Standard Single
VM
Transparent, efficient and user-friendly service.
Rene Hald
01 January 2018
UPS Standard Single
RH
Det fungere bare og er nemt.
Nicky Hellemans
01 January 2018
DHL Express Worldwide
NH
First time using a forwarding service, so I was a little nervous about it. Everything went great. Will use again.
Tomotaka Shinchi
01 January 2018
DHL Express Worldwide
TS
Great experience!,!
Heidi Vogelbusch
01 January 2018
DHL Express Worldwide
HV
Excellent service! So easy ! Fast post! Couldn't be happier
Takanori Kawasumi
01 January 2018
DHL Express Worldwide
TK
Good Service! I recommend.
Abdulla Hasan
01 January 2018
DHL Express Worldwide
AH
Hello, I did not understand this questionnaire since I am very pleased with the forward2me service which offers fast shipping, thank you and we hope to give you lower shipping charge in the future.
Bill Dunn
01 January 2018
DHL Express Worldwide
BD
Always first class service
Victor Becerra
01 January 2018
UPS Express Saver
VB
Service was great I received my package timely and without problems. Customer service was swift and responsive to my questions. I would reccomended forward2me to a friend.
Anastasia K.
31 December 2017
DHL Express Worldwide
AK
I've had the pleasure of using F2M twice in the past year. My first order was a Google Pixel 2 smartphone and then a Google Home Mini device. Both times I enjoyed a very professional and efficient service, so I would definitely recommend it to anyone who wants to order goods from the UK and get them forwarded to their country of choice (in my case it was Spain).
Tiago Simões
31 December 2017
DHL Express Worldwide
TS
Good Service, but expensive.
Colm Harmon
30 December 2017
DHL Express Worldwide
CH
Superb. We had a problem with our product and the team intercepted that and saved the day.
Corinna Abreu
28 December 2017
DHL Express Worldwide
CA
They kept me updated from the time my shipments arrived, with messages to avoid fees by shipping within thirty days, the best shipping quotes from multiple carriers, messages when my items shipped, etc. They have excellent communication with customers.
KARTHIGA karalasingham
28 December 2017
DHL Express Worldwide
KK
..
abdul malik hussein
28 December 2017
UPS Express Saver
AMH
Very fast postage service,
Not just postage service but very responsible if customer have problem with the parcel. I suggest and hope have one service for postage a big item with lower price. Its ok if item take time a bit to my country. Save the budget.
Not just postage service but very responsible if customer have problem with the parcel. I suggest and hope have one service for postage a big item with lower price. Its ok if item take time a bit to my country. Save the budget.
Orli Grobler
27 December 2017
DHL Express Worldwide
OG
I'm really happy with the service, it'a quite reliable.
mind you when possible I opt for the mail service as it's far more reasonable to me and often will not involve any additional customs costs, however, since it has no tracking it's a bit of a leap of faith as it can take quite a while...anyway to have it like registered mail.
mind you when possible I opt for the mail service as it's far more reasonable to me and often will not involve any additional customs costs, however, since it has no tracking it's a bit of a leap of faith as it can take quite a while...anyway to have it like registered mail.
Edward Chan
27 December 2017
UPS Express Saver
EC
i thought it was good! this is my first time to use your service and i had a few questions at that time and i got responses from customer service quite quickly. the only issue was that you need customers to enter dimensions in order to estimate shipping cost. but as we bought several items, it's hard to estimate the box size after repacking and consolidation. i also use myUS.com and they don't require dimensional weight which makes the cost estimation a lot easier.
Lisa Williams
27 December 2017
DHL Express Worldwide
LW
Fast 3-day shipping from UK to VA and over the weekend.
Patrick Au
27 December 2017
TNT Economy Express
Hi,
<br />
Many thanks for taking the time to review our services however I'm sorry to hear that you are not happy with the service you have received from TNT.
<br />
I do see that there was an early delay with the delivery of your parcel however it appears from the tracking it does show that TNT did make up for the delay and attempted the delivery of your parcel on 22nd December however you were not available to receive this.
<br />
I know it is difficult to be available sometimes for deliveries and I know it must have been disappointing that you did not receive the delivery by Christmas however the tracking is now showing as delivered today 27.12.17. Please contact our customer service team at info@forward2me.com if this is not the case and we will be happy to look into this further for you?
<br />
We do offer shipping via other couriers such as DHL and UPS to your country who make work better for you and provide a quicker transit time if required.
<br />
I hope this information assists you for future shipments however if you need any further assistance if your shipment has not yet been received please don't hesitate to get in touch.
<br />
Kind Regards,
<br />
Tracy.
<br />
Many thanks for taking the time to review our services however I'm sorry to hear that you are not happy with the service you have received from TNT.
<br />
I do see that there was an early delay with the delivery of your parcel however it appears from the tracking it does show that TNT did make up for the delay and attempted the delivery of your parcel on 22nd December however you were not available to receive this.
<br />
I know it is difficult to be available sometimes for deliveries and I know it must have been disappointing that you did not receive the delivery by Christmas however the tracking is now showing as delivered today 27.12.17. Please contact our customer service team at info@forward2me.com if this is not the case and we will be happy to look into this further for you?
<br />
We do offer shipping via other couriers such as DHL and UPS to your country who make work better for you and provide a quicker transit time if required.
<br />
I hope this information assists you for future shipments however if you need any further assistance if your shipment has not yet been received please don't hesitate to get in touch.
<br />
Kind Regards,
<br />
Tracy.
PA
TNT couldn’t deliver on time before Christmas, and it’s the 27th and I still haven’t got it!!!!
Wilson Santos
26 December 2017
TNT Economy Express
WS
As usual a great, fast and perfect service. Shipping only took a couple of days. 100% recommended
Paweł Jacewicz
26 December 2017
TNT Economy Express
PJ
Even if the service is not cheap it's worth every penny. Everything went smoothly and super fast. Even at Christmas season packages arrive very quickly, like mine arrived a day ahead of time. In the meantime the service helped me in replacing one of the items and that was also a great job and no-worry experience. I give my full recommendation!
Nikolaj Jørgensen
26 December 2017
UPS Standard Single
NJ
Didn't think it would have been this easy, but it was. I would highly recommend this site for anyone else.
Yanggay
26 December 2017
DHL Express Worldwide
Y
Fast shipping and well-packed!
ZANAREYAH SALIM
26 December 2017
DHL Express Worldwide
ZS
Great service, fast response, will repeat your service again!
Arijit Chowdhury
26 December 2017
DHL Express Worldwide
AC
It was very exciting to find a service that would let me get foodstuffs from the UK. The first 2 times were excellent.
The third time I did not go through with my purchase. Why? Because I was put off by my interaction with customer service.
Everything was fine, prompt efficient response. As a suggestion though, we just want you to get our package and forward it. Don't tell me you won't send items that need refrigeration or any such negatives. We don't care. We know what we ordered. We just want you to forward it, your job. Don't tell me about anything negative. Obviously open it, check make sure no contraband. Other than that, forward it. I did not ask about refrigeration, etc, so don't tell me about it. Not your problem, it is my problem. So I didn't order again.
The third time I did not go through with my purchase. Why? Because I was put off by my interaction with customer service.
Everything was fine, prompt efficient response. As a suggestion though, we just want you to get our package and forward it. Don't tell me you won't send items that need refrigeration or any such negatives. We don't care. We know what we ordered. We just want you to forward it, your job. Don't tell me about anything negative. Obviously open it, check make sure no contraband. Other than that, forward it. I did not ask about refrigeration, etc, so don't tell me about it. Not your problem, it is my problem. So I didn't order again.
Jennifer Mees-Boger
25 December 2017
DHL Express Worldwide
JM
The service works excellent to get want you want from another country.
Angela Ashcroft
25 December 2017
DHL Express Worldwide
AA
Excellent, timely and trustworthy. I rely very much on forward2me to deliver the goods that I buy
Jan Einar Tamber
25 December 2017
DHL Express Worldwide
JET
Fast shipping
Laurent BREYTON
25 December 2017
DPD Classic
LB
Fast, not too expensive. Most likely would repeat business.
Dennis Mc Connell
23 December 2017
DHL Express Worldwide
DMC
The system worked so well the goods arrived in New Zealand in 7 days
Rodrigo Zeppini
22 December 2017
UPS Standard Single
RZ
Everything went smooth. They received the products from the shop and shipped to me quickly and well packaged.
Takashi Sato
22 December 2017
UPS Express Saver
TS
Thanks
Renato Duarte
21 December 2017
DHL Express Worldwide
RD
Fast Re-Shiping all ok
Baldvin Ósmann
21 December 2017
TNT Economy Express
B�
Quick, easy and fair price.
Yoglark Sittiwanchai
19 December 2017
UPS Express Saver
YS
The shipping is fast and customer service is excellent. The shipping cost might be a bit overpriced but I feel that is worth to trade off with reliable service.
Vuk Drobnjak
18 December 2017
UPS Express Saver
VD
Sheer perfection!!!!
Love you guys!
Thank you so much!
Vuk Drobnjak
Serbia
Love you guys!
Thank you so much!
Vuk Drobnjak
Serbia
Fabrizio Simona
18 December 2017
UPS Standard Single
FS
Service simple et rapide, aucun souci.
C’est comme si mon produit était arrivé directement depuis le fournisseur. Service génial et pratique.
Merci à l’équipe de Forward2Me !
C’est comme si mon produit était arrivé directement depuis le fournisseur. Service génial et pratique.
Merci à l’équipe de Forward2Me !
diana saad
17 December 2017
UPS Express Saver
DS
Experience was fine. Way too expensive. Shipping was more than the items i purchased. Very expensive.
Chris Milenkovic
15 December 2017
DPD Air Express
CM
Great efficient service all round!
MUSTAFA ALFARHAN
14 December 2017
UPS Express Saver
MA
I put the correct address, weight and dimensions in the website before placing the order and it gave me about 20 pounds. However, when the shipment arrived it costed me 55 pounds to ship it. That's a very huge difference.
Hi,
<br />
Many thanks for taking the time to review our services however I'm sorry to hear that shipping costs for your item were more than expected.
<br />
I'm thinking that you may have seen the budget untracked service on our website which offers a similar price to the amount you have stated for the size of package you have shipped however this service is only available for goods under the value of £20.
<br />
I see that the package you have shipped is higher in value than this amount therefore the service would not have been available to you seeing as the value of the goods were higher than this amount. Therefore you have chosen one of the fully tracked door to door courier services which was more expensive than this service.
<br />
I also see that the package was received from Amazon and this company do tend to ship goods in larger boxes than necessary, therefore we may have been able to reduce the size of the package for shipping via our combine and repack service. This service is available to our customers for a cost of £2 per package however this service can significantly reduce the cost of shipping if we are able to reduce the size of the shipping box.
<br />
I hope you will consider using our services again in the future however if you find that your shipping quote is higher than expected please don't hesitate to get in touch with our customer service team and we will be happy to assess your parcel to see if we can make any savings with the combine and repack service.
<br />
Kind Regards,
<br />
Tracy.
<br />
Many thanks for taking the time to review our services however I'm sorry to hear that shipping costs for your item were more than expected.
<br />
I'm thinking that you may have seen the budget untracked service on our website which offers a similar price to the amount you have stated for the size of package you have shipped however this service is only available for goods under the value of £20.
<br />
I see that the package you have shipped is higher in value than this amount therefore the service would not have been available to you seeing as the value of the goods were higher than this amount. Therefore you have chosen one of the fully tracked door to door courier services which was more expensive than this service.
<br />
I also see that the package was received from Amazon and this company do tend to ship goods in larger boxes than necessary, therefore we may have been able to reduce the size of the package for shipping via our combine and repack service. This service is available to our customers for a cost of £2 per package however this service can significantly reduce the cost of shipping if we are able to reduce the size of the shipping box.
<br />
I hope you will consider using our services again in the future however if you find that your shipping quote is higher than expected please don't hesitate to get in touch with our customer service team and we will be happy to assess your parcel to see if we can make any savings with the combine and repack service.
<br />
Kind Regards,
<br />
Tracy.
Yusuf Jamal
13 December 2017
UPS Standard Single
YJ
Good and quick.