Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Mark Wilson
28 November 2018
DHL Express Worldwide
MW
Quick responses when I have questions. Shipment arrive so quickly!
Humza Qureshi
28 November 2018
DHL Express Worldwide
HQ
I really like this service I do reccomend it
Mats Åkesson
28 November 2018
DHL Express Worldwide
M�
Great service, fast forward shipment. I will use this service again.
Matt Goldberg
28 November 2018
DHL Express Worldwide
MG
The software is very easy to use and the response time is great. We especially love the repack feature to save money on shipping!
Shengyuan Wang
27 November 2018
DHL Express Worldwide
SW
Could be cheaper
jc
26 November 2018
DHL Domestic Express
J
these are guys are A+ don't doubt them
Hossam Mansour
24 November 2018
DHL Express Worldwide
HM
Very professional and very easy to contact with workers and and almost ships everything but a little bit expensive on shipping but it's arrives very fast
Hi Hassam,<br />Many thanks for taking the time to review our services, I'm pleased to hear that overall you are happy with the service we have provided although the cost was a little more than expected.<br />The price of shipping is a premium door to door service that does include the use of your forward2me address, the acceptance, processing, storage and dispatch of your goods including any export paperwork required for shipping.<br />Thank you once again for taking the time to review our services and please don't hesitate to get in touch with our Customer Service team at info@forward2me.com if you have any queries at all next time you ship and we will be happy to assist you further.<br />Kind Regards,Tracy.
James Minchener
23 November 2018
DHL Express Worldwide
JM
I would like to thank foward2me for their brilliant response time and quick turnaround of my order.
Gwen Fava
23 November 2018
DHL Express Worldwide
GF
Very effecient and reliable. Will definitely use them again.
Chun Li
22 November 2018
DHL Express Worldwide
CL
Quick delivery and package came in undamaged.
Mohamed Eltom
22 November 2018
DHL Express Worldwide
ME
services are poor in terms of shipping the packages as some of their delivery companies that they hire to deliver the goods are taking forever (months) and in some cases, they don't deliver the goods.
Also, the delivery prices are too expensive. I remember I sent a package weighing 20gm by 22 British pounds on 19 September 2019 and its still till now 22 NOV 2018 not yet delivered!! though it mentions when I signed on the delivery it will take 5-7 days!!!
Also, the delivery prices are too expensive. I remember I sent a package weighing 20gm by 22 British pounds on 19 September 2019 and its still till now 22 NOV 2018 not yet delivered!! though it mentions when I signed on the delivery it will take 5-7 days!!!
Hi Mohamed,<br />Many thanks for taking the time to review our services however I'm disappointed to hear that you are unhappy with the prices we have charged for shipping and that one of your parcel has not arrived with you.<br />We do offer a premium door to door service for our customers via couriers such as DHL, UPS and DPD however for very small low value parcels we do offer an untracked postal service. I believe that this is the service you have chosen for your parcel dispatched back in September, for this service £9.80 was paid for shipping.<br />Unfortunately due to this service being untracked we are unable to trace the parcel once it has left us therefore shipping is at your own risk,we ship hundreds of parcels in this way and customers generally overall receive their goods with no issues. I would suggest that you maybe contact your local postal service providing them with your name and address, it may be that the local post may not have been able to deliver the parcel for some reason or the goods may still be with customs awaiting clearance. Generally if parcels are not delivered via this service they are eventually returned to forward2me, if this is the case we would then contact you to advise you the goods have been returned.<br />We do understand that shipping prices are a little more expensive than companies such as Amazon, we are unable to compete with these prices as we offer not only a shipping service but the use of a UK address to receive deliveries, the acceptance, processing and dispatch of your goods including all the required paperwork required for shipping.<br />I hope this helps explain the service we offer however if you have any further questions please don't hesitate to get in touch with our Customer Service team at info@forward2me.com and they will be very happy to advise you on how you can obtain the maximum value for shipping via our services.<br />Thank you once again for your feedback.<br />Kind Regards,Tracy.
Pascal Inard
22 November 2018
DHL Express Worldwide
PI
Great service, easy and efficient
Miltiadis Parcharidis
21 November 2018
DHL Express Worldwide
MP
The organization and the speed of service is above expetcted level. Be sure you will remain 100% satisfied with everything!
Rosculet Robert
21 November 2018
DHL Express Worldwide
RR
Excellent service. Fast. Same price as normal shipping.
Barbara Cajelli
20 November 2018
DHL Economy Select
BC
It was an amazing service: much easier than I thought!
And fast! So if you have any doubt don't have: it's safe, fast and the customer service is very kind!
Barbara
And fast! So if you have any doubt don't have: it's safe, fast and the customer service is very kind!
Barbara
Miro Aa
20 November 2018
DHL Express Worldwide
MA
awesome forwarding company always on point and fast
Graham Dunkle
19 November 2018
DHL Express Worldwide
GD
Smooth transaction. Will use again. Will recommend.
Nabeel AbdulAzeem
19 November 2018
DHL Express Worldwide
NA
Simple, Clean, Fast, and Direct a name for Quality assurance of service
Cheryl Cartwright
18 November 2018
DHL Express Worldwide
CC
Absolute rip off. I shipped 6 rolls of wallpaper and 11m of decorator fabric for less than they charged for 1 dress. Rip off!! Shipping was more than the dress cost.
Hi,<br />I'm sorry to hear you are unhappy with the amount you have been charged for shipping, this is disappointing for us as we feel we provide a value for money service.<br />The price paid for shipping is not only for the shipping of your goods, this includes the use of your forward2me address, the acceptance, processing, storage and shipping of your goods including the paperwork require for exporting goods from the UK.<br />The shipping service we offer is a premium door to door service and full customer support is provided from the receipt of your parcel to the delivery in your country.<br />I see that you are based in Australia, since July of this year the Australian Government introduced a new goods and service tax for shipments under $1000 being imported to your country.<br />Due to the volume of parcels we ship to Australia we needed to register for GST and therefore are now obliged to charge this tax on the value of the goods in your shipment plus the service provided. I'm afraid this has increased the cost of shipping lower value goods from the UK to Australia however this is entirely out of our control.<br />I hope this information helps explain the service offered for the price paid for shipping however if you have any further questions please don't hesitate to get in touch with our Customer Service team at info@forward2me.com and they will be very happy to help you further.<br />Many thanks,<br />Kind Regards,Tracy.
Angus Jackson
18 November 2018
DHL Express Worldwide
AJ
Good service at the right price. Eay to use.
Tanel K.
16 November 2018
DHL Express Worldwide
TK
forward2me is a very responsible company. Communicate through e-mails, phone, and also Facebook. And they are very helpful.
I ordered the Google Pixel 3, which is sold only in certain markets. For example, the UK.
I made pre-order in early October. And October 31, Google sent it out. The package arrived in their warehouse on November 1 and the same day DHL's courier picked up at 17:26. The most awesome thing is that the package was already in Estonia on the next day at 9:17. And at 10:32 am I got my new phone!
I believe that I was the first person in Estonia who got this super mobile phone! :)
Now that is service !!!
I'm already waiting for something to be ordered again! ;)
I ordered the Google Pixel 3, which is sold only in certain markets. For example, the UK.
I made pre-order in early October. And October 31, Google sent it out. The package arrived in their warehouse on November 1 and the same day DHL's courier picked up at 17:26. The most awesome thing is that the package was already in Estonia on the next day at 9:17. And at 10:32 am I got my new phone!
I believe that I was the first person in Estonia who got this super mobile phone! :)
Now that is service !!!
I'm already waiting for something to be ordered again! ;)
DIANA CHEW YIN POK
16 November 2018
DHL Express Worldwide
DCY
Excellent delivery, status stated very clearly and on time. Just the expenses much higher as compared dispatched from USA.
Hi,<br />I'm pleased to hear that you are happy with the overall service forward2me offered you although the cost of shipping was more than you expected.<br />We appreciate your feedback and please don't hesitate to contact our Customer Service team at info@forward2me.com if you require any assistance on obtaining the maximum value for shipping.<br />Many thanks,<br />Kind Regards,Tracy.
Charles Yang
15 November 2018
DHL Express Worldwide
CY
Prompt advice and update to ship my bike light back to my country!
Hi,<br />That's great to hear that you are happ with our service and appreciate you providing us with your feedback.<br />Many thanks,<br />Kind Regards,Tracy.
Cathy Titus
15 November 2018
DHL Express Worldwide
CT
I am amazed and impressed with Forward2me. I placed a small trial order at first. It went excellent. Another order followed, excellent. Recently a RUSH order. AMAZING! Customer service always replies to emails. PERFECT!
Ryan Garde
15 November 2018
DHL Express Worldwide
Hi,<br />Thank you for providing us with your review on the service we offer.<br />We look forward to helping you again soon.<br />Kind Regards,Tracy.
RG
Good service, great response time with package updates and shipping.
eric aarts
15 November 2018
DHL Express Worldwide
EA
Snel
Goede communicatie
Goede communicatie
Nicolae Cristian
15 November 2018
DHL Express Worldwide
NC
I am using this service for several months and I am extremely satisfied! Everything is done on time, safe and fast! I totally recommend it and I would say that it is the best option (as cost too) in UK.
Hikaru Watanabe
14 November 2018
DHL Express Worldwide
HW
とても迅速に対応していただいて感謝しています。
Kosama Chun
14 November 2018
DHL Express Worldwide
KC
Fast and reliable forward shipping site.
Vytenis Lengvinas
14 November 2018
DHL Express Worldwide
VL
Fast and quality service.
Stefano Spazianelli
14 November 2018
DHL Economy Select
SS
Velocissimi nel gestire gli ordini, vasta scelta di corrieri e di servizi disponibili e in ulitmo (ma non meno importante) hanno prezzi molto interessanti.
Pep Tomàs
13 November 2018
DHL Express Worldwide
PT
Buen servicio de atención al cliente dando respuestas claras y el plazo de entrega ha sido el indicado.
algwhara faisal
13 November 2018
DHL Express Worldwide
AF
good
Joshua Wang
13 November 2018
DHL Express Worldwide
JW
Very responsive and queries. Prices are also reasonable. Appreciate the full tracking services and reliability
Elmarie Basson
12 November 2018
DHL Express Worldwide
EB
Great service, reliable and kept me up to date the whole time. Would definitely recommend it.
Sara Li
12 November 2018
DHL Domestic Express
SL
excellent.. i eneded up having to return my product.. but the staff were extremely helpful and attentive.
Maude Jans
12 November 2018
DHL Express Worldwide
MJ
Very fast and correct handling of the parcel
James DePaul
12 November 2018
DHL Express Worldwide
JD
Delivered my items completely destroyed losing all value of the collectible and never gave me any compensation despite filing a claim
HI,<br />Many thanks for providing us with your feedback however I'm sorry to hear that your goods have arrived with you damaged.<br />I have checked our emails and we don't appear to have heard from you regarding this matter.<br />Please could you email our Customer Service team at info@forward2me.com with some photographs of the damage to the goods and of the external part of the box showing damage so we can investigate this further for you?<br />We look forward to receiving your communiation and helping you further.<br />Kind Regards,Tracy.
Daniel Timchenko
12 November 2018
DHL Express Worldwide
DT
Speedy shipment and great service overall. Very good experience and I would definitely recommend it to everyone.
Andrew Woon
12 November 2018
DHL Express Worldwide
AW
The pops in my shipment cam damaged but it was probably the shops fault. Good and fast communication bu forward2me
Hi,<br />Many thanks for reviewing our services and although your items have been received in a damaged state I'm pleased to hear that any communication with forward2me has been good and we have responded quickly.<br />Please don't hesitate to get in touch with our Customer Service team at info@forward2me.com if there is anything else we can do to assist you.<br />Kind Regards,Tracy.
Kok-Seng Hew
12 November 2018
DHL Express Worldwide
KH
Amazing speed, competent and they have the team to deliver.
eric peyton
12 November 2018
DHL Express Worldwide
EP
Forward2me is the best. They made sure my package arrived safely. Shipped the same day my package arrived and provided pictures through all the process. They have a life time customer
Noah Woford
12 November 2018
DHL Express Worldwide
NW
The service was exactly as I wanted. Fast shipping and easy website to navigate.
Libby
11 November 2018
DHL Express Worldwide
L
Extremely fast turnaround with receiving my package and forwarding it to me. No problems at all.
Rachel Lionnet
11 November 2018
DHL Express Worldwide
RL
Excellent. Fast and very reliable!
Louis Nuyens
11 November 2018
DHL Express Worldwide
LN
We wanted to ship a small item from the UK to the US, but the company ships only in the UK. Shipping through Forward2Me was the ideal solution for us.
The shipper we chose was fast and the cost was not extravagant.
We felt that using Forward2Me was less hassle, and not much more cost, relative to arranging for a pick-up.
The shipper we chose was fast and the cost was not extravagant.
We felt that using Forward2Me was less hassle, and not much more cost, relative to arranging for a pick-up.
Jasmine Lebrun
09 November 2018
DHL Express Worldwide
JL
Excellent service, very fast shipping and no hidden costs. Definitely recommend!
Angelie Espinosa
09 November 2018
DHL Express Worldwide
AE
TIME DEFINITE DELIVERY
Hi Angelie,<br />Many thanks for taking the time to review our services, we really appreciate this.<br />I'm so pleased that everything worked well for you.<br />Kind Regards,Tracy.
Chong Hsiao Phin
08 November 2018
DHL Express Worldwide
CHP
Excelent service. Will keep using them
Lorenzo
08 November 2018
DHL Express Worldwide
L
The sevice is perfect and reliable