Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Yavor Krustev
19 December 2018
DHL Domestic Express
YK
You held my packages for 2 weeks without letting me know why. So I had to contact you in order to be told that you will not be shipping them out of UK.
Hi,<br />I'm sorry to hear that you are unhappy with the service offered by forward2me. I can see that the items you have reeived in your package were prohibited items for shipping overseas as stated on our terms of trade.<br />We do automatically email customers on the arrival of each package, the customer then sees an alert on their account to contact customer services if we are unable to ship the goods for some reason.<br />I know it is disappointing when you are unable to ship a parcel as expected and I do apologise if we did not deal with this matter as quickly as you would expect us do to so.<br />I see that the issue has now been resolved and I hope you will look to use our services again in the future.<br />Please don't hesitate to get in touch with our Customer Service team at info@forward2me.com if you are looking to purchase any similar products in the future and we will be happy to check to see if we can ship them to your country.<br />Many thanks for your feedback and we wish you all the very best for the coming season.<br />Kind Regards,Tracy.
Simon Cole
19 December 2018
DHL Express Worldwide
SC
The service was quick and easy and shipping to Mauritius was super fast. When queries came up the team were there to support. Tracking the packages was super easy Well Done Team!
Andrea Avena
18 December 2018
DHL Domestic Express
AA
perfect!
Edward Watson
18 December 2018
DHL Express Worldwide
EW
Great communication great service & rapid forwarding.
Andre Koh
18 December 2018
DHL Express Worldwide
AK
Quick and reliable service. Reasonable prices and simple to use
Vinny Saxena
18 December 2018
DHL Domestic Express
VS
Fantastic service! I have been using Forward2me for around 3 years now. I have not once been disappointed with their service.
Customer service is efficient and if there is any issue, staff are super quick to solve it. I would highly recommend their service.
Customer service is efficient and if there is any issue, staff are super quick to solve it. I would highly recommend their service.
Fiona Park
18 December 2018
DHL Express Worldwide
FP
Very easy process, good progress updates
Kristof
17 December 2018
DHL Economy Select
K
I have been using Forward2me for a couple of years now. I am very happy with their services. I use them as an Amazon Seller to return my goods to a UK address (much cheaper) and they ship the items to Belgium. They offer different shipping options and courriers but I always use DHL Economy and for a reasonable price I get two day shipping with multi piece items so that they do not need to be repacked (a service Forward2me does offer if needed). Sometimes I also use them as a buyer when a seller does not want to ship to Europe but only within the UK. Customer support also replies quick to questions and offers solutions.
allen kogan
17 December 2018
DHL Express Worldwide
AK
Great
Ioannis Spagos
16 December 2018
DHL Express Worldwide
IS
They are absolutely professionals and always willing to help. They answer immediately on your questions!! They are their job in the best way it could be done !! Of course they deserve five shiny stars !!!!
Darko Krofak
16 December 2018
DHL Express Worldwide
DK
It would be 5 stars if instructions were a little clearer. By my mistake, my packages were not consolidated. On the other hand, customer service were top notch!
Hi,<br />Many thanks for your great review.<br />We're pleased that you are happy with the support we offered you although we didn't quite get things right for you on this occasion.<br />We hope to rectify this going forward and look forward to helping you ship again in the near future.<br />Kind Regards,Tracy.
Rajveer Sachdev
16 December 2018
DHL Express Worldwide
RS
Good as expected
Joe Calabria
15 December 2018
DHL Express Worldwide
JC
Notifications of the entire process was great - photo and all. Site wasn't difficult to navigate through to complete the sale. Although I used DHL to ship to the US, curious why FedEx or UPS was not available as a choice. I was very limited to my shipping options as a US customer.
james william ishmael
15 December 2018
DHL Express Worldwide
JWI
Delivery man was very punctual and polite. My street name was changed about 9 months ago and is not yet included on street maps. Driver took the time to contact me on phone for directions. Maybe the delivery vans could be issued with SatNav's to facilitate delivery.
Kharmina Deeson
15 December 2018
DHL Express Worldwide
KD
Forward2me has a very good personal shopper service for those websites that do not accept international cards. Very pleased with their quick, straightforward service.
Livia Teernstra
14 December 2018
DHL Economy Select
LT
Very easy service. Easy to send packages at once, and consolidate them into one package if desired. Totally worth it, I wouldn't hesitate to recommend this service!
Nilton Junior
13 December 2018
UPS Standard Single
NJ
Serviço excelente. Tudo ocorreu conforme o esperado.
Aubrey aubreykgetedi@gmail.com
12 December 2018
DHL Express Worldwide
AA
It’s ran professionally and it’s to mornitor my items and could easily ship them. I highly recommend forward2me.
David Baron
12 December 2018
DHL Express Worldwide
DB
Vinyl LP
Klevis Kapllani
12 December 2018
DPD Classic
KK
Everything is better than expected
Jeremy L.
12 December 2018
DHL Economy Select
JL
The packages were delivered on time.
The customer service was very helpful to find the best solution for sending.
The customer service was very helpful to find the best solution for sending.
Antonio Saenz
10 December 2018
DHL Express Worldwide
AS
Fast, accurate, items were in perfect condition, excellent packaging.
Even when the item was delicate (a book) it did not have any folded pages or crests.
Even when the item was delicate (a book) it did not have any folded pages or crests.
Yannis Roukoutakis
10 December 2018
DHL Express Worldwide
YR
Excellent Service. Super Fast Delivery
Michel Sinnott
10 December 2018
DHL Express Worldwide
MS
Smooth and speedy service, no problems via DHL who handled customs clearance. Overall a reliable service.
Anna Browning
09 December 2018
DHL Express Worldwide
AB
Customer service in helping guide me through a new process was outstanding.
James R Van Horne
09 December 2018
DHL Express Worldwide
JRV
I have been using forward2me for around 2 years now and they have been great! Recently used the personal shopper because a company wouldn’t ship an item to me. Worked perfectly!
Kyra noronha
09 December 2018
DHL Express Worldwide
KN
Excellent customer service, prompt handover.
Very responsive to emails and phone calls.
Very responsive to emails and phone calls.
Christopher Pierre
08 December 2018
DHL Express Worldwide
CP
Great experience easy and fast service. Definitely recommend anyone to use this service. Keep up the great work!!!
KUMIKO SENDA
07 December 2018
DHL Express Worldwide
KS
今までに数回日本への転送をお願いしています。いつも荷物が着くとすぐにメールが届き、きちんと包み直され、1週間以内に届いています。これまで諦めていた日本に送ってもらえないものが買えるようになり、大変助かっています。
Noriko Fujioka
06 December 2018
DHL Economy Select
NF
Perfect service as always! This is my 3rd shipment from UK to the Netherlands with forward2me and I’m very happy. I would certainly use again.
Vítor Arnaut
06 December 2018
DHL Express Worldwide
VA
Fast and efficient service! Got my package in a day or two. Highly recommend!
Theofanis Pantelides
06 December 2018
DHL Express Worldwide
TP
Used it for many years now and very happy with the service but still I don’t understand the consolidation system!
Monica Fernandez Gutierrez
06 December 2018
DHL Express Worldwide
MFG
They responded promptly to any questions I had and I received my package in less time than some of my domestic purchases.
chie yamasaki
06 December 2018
DHL Express Worldwide
CY
good and nice service!
so quickly and good price!
so quickly and good price!
Kim Beerens
06 December 2018
DHL Express Worldwide
KB
Fast service and low prices!
Verified Customer
05 December 2018
DHL Express Worldwide
VC
Quick, easy, reliable and good price. Have used them a number of times - recommended.
Virginie payette
05 December 2018
DHL Express Worldwide
VP
Its an excellent service and always on time. A bit pricey but at least got options. I really appreciate it
aleksander olsen
05 December 2018
DHL Express Worldwide
AO
Great service. And fast shipping/handling. Would recommend!
Napoleon Ng
05 December 2018
DHL Express Worldwide
NN
Fast and easy.
Laura Sweet
04 December 2018
DHL Express Worldwide
LS
I love this company. Very professional service and fast to get it.
Achmet Mooraby
04 December 2018
DHL Express Worldwide
AM
Mach 2 service ?
Pickup on a Friday afternoon and 2 days later in Mauritius.
Pickup on a Friday afternoon and 2 days later in Mauritius.
Elfa Hannesdóttir
03 December 2018
DHL Express Worldwide
EH
Excellent service... !!
Quick and easy and everything went according to plan... Thank you so much... ! I will definately shop through Forward2me again..
Quick and easy and everything went according to plan... Thank you so much... ! I will definately shop through Forward2me again..
Mark Wilson
28 November 2018
DHL Express Worldwide
MW
Quick responses when I have questions. Shipment arrive so quickly!
Humza Qureshi
28 November 2018
DHL Express Worldwide
HQ
I really like this service I do reccomend it
Mats Åkesson
28 November 2018
DHL Express Worldwide
M�
Great service, fast forward shipment. I will use this service again.
Matt Goldberg
28 November 2018
DHL Express Worldwide
MG
The software is very easy to use and the response time is great. We especially love the repack feature to save money on shipping!
Shengyuan Wang
27 November 2018
DHL Express Worldwide
SW
Could be cheaper
jc
26 November 2018
DHL Domestic Express
J
these are guys are A+ don't doubt them
Hossam Mansour
24 November 2018
DHL Express Worldwide
HM
Very professional and very easy to contact with workers and and almost ships everything but a little bit expensive on shipping but it's arrives very fast
Hi Hassam,<br />Many thanks for taking the time to review our services, I'm pleased to hear that overall you are happy with the service we have provided although the cost was a little more than expected.<br />The price of shipping is a premium door to door service that does include the use of your forward2me address, the acceptance, processing, storage and dispatch of your goods including any export paperwork required for shipping.<br />Thank you once again for taking the time to review our services and please don't hesitate to get in touch with our Customer Service team at info@forward2me.com if you have any queries at all next time you ship and we will be happy to assist you further.<br />Kind Regards,Tracy.
James Minchener
23 November 2018
DHL Express Worldwide
JM
I would like to thank foward2me for their brilliant response time and quick turnaround of my order.