Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
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Alex Stavrianos
21 December 2018
TNT Economy Express
AS
Convenient and reliable
Hi,<br />Many thanks for your feedback.<br />We're so pleased you found our service convenient and reliable.<br />We look forward to your continued support in 2019.<br />Many thanks,<br />Kind Regards,Tracy.
Angelo Melis
20 December 2018
DHL Economy Select
AM
Easy handling, good website, no problems at all
Giannis Likoudis
20 December 2018
UPS Standard Single
GL
I have the following problems (past and present)
1) After more than a year of doing business with them (shipping parcels of 35-40kg weight), they decided to lower the limit of the weight of my packages WITHOUT asking me or discussing AT ALL, while I have 10-20 parcels already shipped to them. This costed me a lot more money afterwards because I had to ship more consolidated parcels
2) 1 year after this incident, they put a "special" charge in postage cost.Even 1 gram more than 30kg would result in a 15 pounds extra charge (which was not visible). UPS charges equally for every kg up to 40 so this 15 pounds was to prevent me from shipping heavier parcels (in order to ship more). Their employers didnt answer to my complains.
3) They didnt want to offer a simple help to reduce the volume of a baby stroller.As a result they asked me 150 pounds to ships this large volume, while 2 weeks before that they shipped A SAME stroller with less than 60 pounds. As a result I was forced to return the stroller to the seller (paying more for return cost)
Bottom line: They are not to be trusted, especially if you are a frequent buyer.
1) After more than a year of doing business with them (shipping parcels of 35-40kg weight), they decided to lower the limit of the weight of my packages WITHOUT asking me or discussing AT ALL, while I have 10-20 parcels already shipped to them. This costed me a lot more money afterwards because I had to ship more consolidated parcels
2) 1 year after this incident, they put a "special" charge in postage cost.Even 1 gram more than 30kg would result in a 15 pounds extra charge (which was not visible). UPS charges equally for every kg up to 40 so this 15 pounds was to prevent me from shipping heavier parcels (in order to ship more). Their employers didnt answer to my complains.
3) They didnt want to offer a simple help to reduce the volume of a baby stroller.As a result they asked me 150 pounds to ships this large volume, while 2 weeks before that they shipped A SAME stroller with less than 60 pounds. As a result I was forced to return the stroller to the seller (paying more for return cost)
Bottom line: They are not to be trusted, especially if you are a frequent buyer.
We have recently completed a review of your account and unfortunately, despite trying our very best, we have consistently been unable to meet your expectations over a 2-year period and hundreds of packages. In a situation like this we feel that it is in everyone’s interests that you find another company better able to meet your needs. Please do not register again. At forward2me we have many thousands of happy customers and it’s important we can focus our resources on providing a great service to everyone.<br />There have been two prominent subjects across your support interactions – price and volume.<br />Price. forward2me pricing is transparent – go to the pricing page – it is there for all to see. We will always honour the price on the pricing page. It does vary by month for couriers that have an FSC (Fuel Surcharge) which they use to offset volatility in aviation fuel prices – we just pass this through. Different couriers have different definitions of overweight and oversize at which points they can sometimes apply additional charges – these are outside forward2me’s control, but they are all included in the price seen on the pricing page. forward2me’s pricing mechanism has not changed in the period you have been a customer. Staff do not change the price by customer, it is calculated by an algorithm, it is consistent – it is what it is and it’s on the pricing page.<br />Volume. forward2me warehouse staff are the best of the best. They treat every shipment as though it were their own, trying to achieve a balance between volume reduction and package safety. Owing to the laws of physics, they can only reduce a any one package by a given amount. If they have repacked a shipment and the volume is 31kg then they can not get it to 29.9kg (so that it is in a different price band) without compromising the security of the package. We will not be forced to repack things in a way that is not secure to save money then have claims when things are broken – it simply does not work for anyone.<br />Wishing you the very best of luck with your new forwarder.
Olivier
20 December 2018
DHL Economy Select
O
Livraison d'Angleterre vers la France impeccable. Marchandise récupérée intacte et rapidement. Service au top et service client via Facebook très réactif.
Brett K.
20 December 2018
DHL Express Worldwide
BK
This is the first time I had used an international package relaying service, and I was impressed with the speed and quality of service that Forward2Me offered.
I ordered a very heavy set of books from Amazon.com, on a promotion that was not available to International customers, so I registered with Forward2Me and found, to my surprise, that all of the hassle was already taken care of. The website is easy to navigate and allows for the effortless shipping of even multiple packages. And it seems to be run by competent professionals: as soon as Amazon's tracking number reflected its arrival at the Forward2Me facility, it had already been processed, and the package's weight, size, and estimated shipping cost was already tabulated. All that remained was for me to select a shipping service, and off the item went!
It arrived here safe and sound, and I am so happy! And I am especially happy to have found a new way to acquire books and other articles that are hard to find stateside.
I ordered a very heavy set of books from Amazon.com, on a promotion that was not available to International customers, so I registered with Forward2Me and found, to my surprise, that all of the hassle was already taken care of. The website is easy to navigate and allows for the effortless shipping of even multiple packages. And it seems to be run by competent professionals: as soon as Amazon's tracking number reflected its arrival at the Forward2Me facility, it had already been processed, and the package's weight, size, and estimated shipping cost was already tabulated. All that remained was for me to select a shipping service, and off the item went!
It arrived here safe and sound, and I am so happy! And I am especially happy to have found a new way to acquire books and other articles that are hard to find stateside.
Siphesihle Thushini
20 December 2018
UPS Express Saver
ST
I've tried multiple other similar services, both from the UK and from the US.. Forward2me beats them all..
Yvonne de Neeling
20 December 2018
DHL Economy Select
YDN
I would certainly use them again, they have an excellent service.
Theodor Dogaru
19 December 2018
DHL Domestic Express
TD
fast shipping and very good services. recommend !
Yavor Krustev
19 December 2018
DHL Domestic Express
YK
You held my packages for 2 weeks without letting me know why. So I had to contact you in order to be told that you will not be shipping them out of UK.
Hi,<br />I'm sorry to hear that you are unhappy with the service offered by forward2me. I can see that the items you have reeived in your package were prohibited items for shipping overseas as stated on our terms of trade.<br />We do automatically email customers on the arrival of each package, the customer then sees an alert on their account to contact customer services if we are unable to ship the goods for some reason.<br />I know it is disappointing when you are unable to ship a parcel as expected and I do apologise if we did not deal with this matter as quickly as you would expect us do to so.<br />I see that the issue has now been resolved and I hope you will look to use our services again in the future.<br />Please don't hesitate to get in touch with our Customer Service team at info@forward2me.com if you are looking to purchase any similar products in the future and we will be happy to check to see if we can ship them to your country.<br />Many thanks for your feedback and we wish you all the very best for the coming season.<br />Kind Regards,Tracy.
Simon Cole
19 December 2018
DHL Express Worldwide
SC
The service was quick and easy and shipping to Mauritius was super fast. When queries came up the team were there to support. Tracking the packages was super easy Well Done Team!
Andrea Avena
18 December 2018
DHL Domestic Express
AA
perfect!
Edward Watson
18 December 2018
DHL Express Worldwide
EW
Great communication great service & rapid forwarding.
Andre Koh
18 December 2018
DHL Express Worldwide
AK
Quick and reliable service. Reasonable prices and simple to use
Vinny Saxena
18 December 2018
DHL Domestic Express
VS
Fantastic service! I have been using Forward2me for around 3 years now. I have not once been disappointed with their service.
Customer service is efficient and if there is any issue, staff are super quick to solve it. I would highly recommend their service.
Customer service is efficient and if there is any issue, staff are super quick to solve it. I would highly recommend their service.
Fiona Park
18 December 2018
DHL Express Worldwide
FP
Very easy process, good progress updates
Kristof
17 December 2018
DHL Economy Select
K
I have been using Forward2me for a couple of years now. I am very happy with their services. I use them as an Amazon Seller to return my goods to a UK address (much cheaper) and they ship the items to Belgium. They offer different shipping options and courriers but I always use DHL Economy and for a reasonable price I get two day shipping with multi piece items so that they do not need to be repacked (a service Forward2me does offer if needed). Sometimes I also use them as a buyer when a seller does not want to ship to Europe but only within the UK. Customer support also replies quick to questions and offers solutions.
allen kogan
17 December 2018
DHL Express Worldwide
AK
Great
Ioannis Spagos
16 December 2018
DHL Express Worldwide
IS
They are absolutely professionals and always willing to help. They answer immediately on your questions!! They are their job in the best way it could be done !! Of course they deserve five shiny stars !!!!
Darko Krofak
16 December 2018
DHL Express Worldwide
DK
It would be 5 stars if instructions were a little clearer. By my mistake, my packages were not consolidated. On the other hand, customer service were top notch!
Hi,<br />Many thanks for your great review.<br />We're pleased that you are happy with the support we offered you although we didn't quite get things right for you on this occasion.<br />We hope to rectify this going forward and look forward to helping you ship again in the near future.<br />Kind Regards,Tracy.
Rajveer Sachdev
16 December 2018
DHL Express Worldwide
RS
Good as expected
Joe Calabria
15 December 2018
DHL Express Worldwide
JC
Notifications of the entire process was great - photo and all. Site wasn't difficult to navigate through to complete the sale. Although I used DHL to ship to the US, curious why FedEx or UPS was not available as a choice. I was very limited to my shipping options as a US customer.
james william ishmael
15 December 2018
DHL Express Worldwide
JWI
Delivery man was very punctual and polite. My street name was changed about 9 months ago and is not yet included on street maps. Driver took the time to contact me on phone for directions. Maybe the delivery vans could be issued with SatNav's to facilitate delivery.
Kharmina Deeson
15 December 2018
DHL Express Worldwide
KD
Forward2me has a very good personal shopper service for those websites that do not accept international cards. Very pleased with their quick, straightforward service.
Livia Teernstra
14 December 2018
DHL Economy Select
LT
Very easy service. Easy to send packages at once, and consolidate them into one package if desired. Totally worth it, I wouldn't hesitate to recommend this service!
Nilton Junior
13 December 2018
UPS Standard Single
NJ
Serviço excelente. Tudo ocorreu conforme o esperado.
Aubrey aubreykgetedi@gmail.com
12 December 2018
DHL Express Worldwide
AA
It’s ran professionally and it’s to mornitor my items and could easily ship them. I highly recommend forward2me.
David Baron
12 December 2018
DHL Express Worldwide
DB
Vinyl LP
Klevis Kapllani
12 December 2018
DPD Classic
KK
Everything is better than expected
Jeremy L.
12 December 2018
DHL Economy Select
JL
The packages were delivered on time.
The customer service was very helpful to find the best solution for sending.
The customer service was very helpful to find the best solution for sending.
Antonio Saenz
10 December 2018
DHL Express Worldwide
AS
Fast, accurate, items were in perfect condition, excellent packaging.
Even when the item was delicate (a book) it did not have any folded pages or crests.
Even when the item was delicate (a book) it did not have any folded pages or crests.
Yannis Roukoutakis
10 December 2018
DHL Express Worldwide
YR
Excellent Service. Super Fast Delivery
Michel Sinnott
10 December 2018
DHL Express Worldwide
MS
Smooth and speedy service, no problems via DHL who handled customs clearance. Overall a reliable service.
Anna Browning
09 December 2018
DHL Express Worldwide
AB
Customer service in helping guide me through a new process was outstanding.
James R Van Horne
09 December 2018
DHL Express Worldwide
JRV
I have been using forward2me for around 2 years now and they have been great! Recently used the personal shopper because a company wouldn’t ship an item to me. Worked perfectly!
Kyra noronha
09 December 2018
DHL Express Worldwide
KN
Excellent customer service, prompt handover.
Very responsive to emails and phone calls.
Very responsive to emails and phone calls.
Christopher Pierre
08 December 2018
DHL Express Worldwide
CP
Great experience easy and fast service. Definitely recommend anyone to use this service. Keep up the great work!!!
KUMIKO SENDA
07 December 2018
DHL Express Worldwide
KS
今までに数回日本への転送をお願いしています。いつも荷物が着くとすぐにメールが届き、きちんと包み直され、1週間以内に届いています。これまで諦めていた日本に送ってもらえないものが買えるようになり、大変助かっています。
Noriko Fujioka
06 December 2018
DHL Economy Select
NF
Perfect service as always! This is my 3rd shipment from UK to the Netherlands with forward2me and I’m very happy. I would certainly use again.
Vítor Arnaut
06 December 2018
DHL Express Worldwide
VA
Fast and efficient service! Got my package in a day or two. Highly recommend!
Theofanis Pantelides
06 December 2018
DHL Express Worldwide
TP
Used it for many years now and very happy with the service but still I don’t understand the consolidation system!
Monica Fernandez Gutierrez
06 December 2018
DHL Express Worldwide
MFG
They responded promptly to any questions I had and I received my package in less time than some of my domestic purchases.
chie yamasaki
06 December 2018
DHL Express Worldwide
CY
good and nice service!
so quickly and good price!
so quickly and good price!
Kim Beerens
06 December 2018
DHL Express Worldwide
KB
Fast service and low prices!
Verified Customer
05 December 2018
DHL Express Worldwide
VC
Quick, easy, reliable and good price. Have used them a number of times - recommended.
Virginie payette
05 December 2018
DHL Express Worldwide
VP
Its an excellent service and always on time. A bit pricey but at least got options. I really appreciate it
aleksander olsen
05 December 2018
DHL Express Worldwide
AO
Great service. And fast shipping/handling. Would recommend!
Napoleon Ng
05 December 2018
DHL Express Worldwide
NN
Fast and easy.
Laura Sweet
04 December 2018
DHL Express Worldwide
LS
I love this company. Very professional service and fast to get it.
Achmet Mooraby
04 December 2018
DHL Express Worldwide
AM
Mach 2 service ?
Pickup on a Friday afternoon and 2 days later in Mauritius.
Pickup on a Friday afternoon and 2 days later in Mauritius.
Elfa Hannesdóttir
03 December 2018
DHL Express Worldwide
EH
Excellent service... !!
Quick and easy and everything went according to plan... Thank you so much... ! I will definately shop through Forward2me again..
Quick and easy and everything went according to plan... Thank you so much... ! I will definately shop through Forward2me again..