Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Mikael Jorkvist
06 April 2020
DHL Express Worldwide
MJ
Perfect service!
Robert James
06 April 2020
DHL Express Worldwide
RJ
Excellent service. VERY HAPPY
Verified Customer
06 April 2020
UPS Express Saver
VC
初めての利用でフローを尋ねたら大変細かい回答をいただきました。
ただし、配達先を英国本土にしてしまい免税できなかったので、
配達先の選択についてもお知らせが欲しかったです。
あと、価格欄を差す単語はvalueでなくpriceの方が分かり易いと思います。
ただし、配達先を英国本土にしてしまい免税できなかったので、
配達先の選択についてもお知らせが欲しかったです。
あと、価格欄を差す単語はvalueでなくpriceの方が分かり易いと思います。
Hi,I'm pleased to hear that you are happy with the responses you received from our customer service team when you made an enquiry, we are always here and happy to help.I'm sorry that you were disappointed that you were unable to reclaim vat on your purchases for delivery of your order to our mainland UK address however we do offer an address to our Tax Free Guernsey address where many retailers refund the vat on either checkout or on delivery.I have included a link below to explain this service further so you can maybe use this address in future if you are making higher value purchases and the refund of the vat would be beneficial to you:-https://www.forward2me.com/british-tax-free-warehouse/I hope this helps explain the tax free address further however if you have any further questions please don't hesitate to get in touch with our Customer Service team at info@forward2me.com, via whatsapp or chat which are available to access on our website.Many thanks,Kind Regards,Tracy.
Verified Customer
05 April 2020
P2P TRAKPAK Worldwide
VC
Fuss-free arrangement and received the items promptly. Great experience!
Verified Customer
03 April 2020
DHL Express Worldwide
VC
Excellent service. Communication was very good. I knew where my package was at all times!
Verified Customer
03 April 2020
DHL Express Worldwide
VC
Super schnell, äußerst zuverlässig. Ein wirklich erstklassiger Service. Absolut zu empfehlen!
Petar Manov
02 April 2020
DHL Express WW2
PM
forward2me provide amazing service! Thank you guys
Mahmoud Kandeel
02 April 2020
UPS Express Saver
MK
Excellent follow up
Verified Customer
02 April 2020
DHL Express Worldwide
VC
Great Service!
Michael Miura
01 April 2020
DPD Classic
MM
Sehr gutes Service. Sehr schnelle Lieferung. Etwas teuer, aber verlässlich.
Verified Customer
01 April 2020
DHL Express Worldwide
VC
Once again a great experience and super fast preparation of my consolidated package. All items were nicely protected within the parcel and delivery was a breeze!
Ahmad Hammad
01 April 2020
P2P TRAKPAK Worldwide
AH
Awesome services
Verified Customer
31 March 2020
DHL Express Worldwide
VC
Forward2me always do a fantastic job handling my shipments and with great care.
Lecat Sebastien
30 March 2020
DHL Economy Select
LS
All perfect tout est parfait
Verified Customer
30 March 2020
DHL Economy Select
VC
Gestion et livraison rapide impeccables de ma commande depuis la Grande-Bretagne.
Service absolument recommandable.
Service absolument recommandable.
Verified Customer
30 March 2020
DHL Express Worldwide
VC
Fast reliable service
Gavin Stewart
30 March 2020
DHL Express Worldwide
GS
My product was delivered promptly, everything went perfect. The website is fast, and now that I know forward2me works well, I intended to do business with them again. If you're considering forwarding a parcel with forward2me, I highly recommend it!
Verified Customer
30 March 2020
UPS Express Saver
VC
Easy to track, easy to use website.
Verified Customer
30 March 2020
DHL Express Worldwide
VC
Perfect! no complaints, and I would use them over and over! Loved the communication, the speed, and the overall reliability
Akio Kawaguchi
29 March 2020
DHL Express Worldwide
AK
手続きが簡単
Verified Customer
28 March 2020
TNT Economy Express
VC
Easy To navigate and fast delivery -and helpful staff to communicate with if you need it
Expensive , but they all
Are !
Expensive , but they all
Are !
Keigo Ishizaki
27 March 2020
P2P TRAKPAK Worldwide
KI
送料が高いと思う。詰め直しのサービスは良いが追跡不能便などの格安便の利用できる荷物の範囲を広くしてほしいと思う。
Hi,Many thanks for your feedback.I'm sorry to hear that you found the cost of shipping was higher than you would have liked. I see that you are interested in shipping via an untracked service, we do offer a budget untracked service however the mail operators restrict this service to goods which have a value of £20 or less and weigh less than 2kg. There are also restrictions on size of the package which is a maximum of 90 cm in total with one side of the package being under 60 cm.I see that you used our tracked postal service via P2P this is the next best service to the untracked option we offer.Our other services are fully tracked premium door to door services which are very popular with our customers and we feel that the prices we offer for these services are very competitve for the service we offer. We not only provide shipping, we offer a UK address, accept, process, store and dispatch your parcel within this price including any export paperwork required. We also offer full customer service from the receipt of your parcel to the delivery for all tracked services.Many of our customers choose to purchase a number of items within a period of time, we offer free storage of a parcel for 30 days from receipt. They then combine them into one package to obtain the maximum value for shipping.I hope this information assists you in some way however if you have any further questions on how to get the best out of our service please contact our Customer service team at info@forward2me.com or via the whatsapp and chat icons on our website.Kind Regards,Tracy.
Gabor Izsof
27 March 2020
UPS Standard Single
GI
Simple to use and fast with reasonable prices!
Maria Lyne
27 March 2020
DHL Express Worldwide
ML
I was skeptical about this service but it was the best service. Once they received the item we paid for them to ship it to us and we received the item with in 3 days.
Goran Cavar
27 March 2020
DHL Economy Select
GC
good! I was a little bit sceptic/scared but everything went good, 200eur shoes
Verified Customer
26 March 2020
DHL Express Worldwide
VC
Perfect service, never any issues at all!
Verified Customer
24 March 2020
TNT Economy Express
VC
Very easy to use, fast and user friendly. Will use many more times.
Verified Customer
24 March 2020
P2P TRAKPAK Worldwide
VC
Good good ممتازه
Verified Customer
23 March 2020
DHL Express Worldwide
VC
excellent services, honest, I trust them
Michael Colson
23 March 2020
UPS Express Saver
MC
Great service, I used the 're packing service, which I recommend to get a more robust package for shipping and fewer boxes. All ways delivered on time.
Sittha
23 March 2020
DHL Express Worldwide
S
Very satisfied with overall experience. Very easy to set up and the delivery was very prompt. Highly recommend.
Hiroto Nakajima
23 March 2020
DHL Express Worldwide
HN
Excellent tracking service . Fast and kind . Unlike logistics in the Philippines, This UK forwarder is very wonderful . 5 / 5 . I'd like to be back here again .
Kia
22 March 2020
P2P TRAKPAK Worldwide
K
This was my first time using the service and I found it to be great and easy to use. I was notified at each stage and even reminded about my pending package. I would highly recommend this service for others living overseas. I would love to see the option of using an app if one doesn't already exist.
Verified Customer
21 March 2020
P2P TRAKPAK Worldwide
VC
It was easy to understand how the system works. Once I had ordered there was good communication. My order was repacked and arrived safely. It's a really good service, and meant that I could order goods from Britain without having to bother my relatives. Postage is expensive but that's not your fault!
angela givon
19 March 2020
DHL Express Worldwide
AG
Everything arrives super quick and in perfect condition.
Daniel
19 March 2020
DHL Express Worldwide
D
Perfect Service!
Verified Customer
19 March 2020
DHL Express Worldwide
VC
A GREAT SERVICE
Verified Customer
19 March 2020
DHL Express Worldwide
VC
Easy and fast
Verified Customer
19 March 2020
DHL Express Worldwide
VC
I highly recommend Forward2me as the shipping, although a little pricey is well worth it. It is fast delivery and very well packed. I ordered clothes for delivery to Cyprus and they were not even wrinkled.
Verified Customer
18 March 2020
DHL Express Worldwide
Hi,Many thanks for taking the time to review our services however I'm sorry to hear that you are unhappy with the courier options that you were offered when shipping and that the price paid was higher than expected.I see that DHL was the cheapest option for shipping this item to your country and feel that we do offer value for money for the service we offer.Our business is based on a shipping service not the sale of goods so we do need to cover the cost of accepting the goods, processing and storing them and preparing them for international transit. Companies such as Sports Direct are actually the seller of the goods and often offer shipping at a loss as they make money on the goods they sell rather than on the shipping.Sometimes when customers are looking to ship small low value items the shipping fee seems expensive therefore we offer a 30 day free storage period for customers so they can make multiple purchases, combining them into one shipment to ensure that they receive the maximum value for shipping.I'm hoping you will consider this option in the future to make shipping more cost effective by using our service and look to ship with us again.Please don't hesitate to get in touch at anytime if you have any questions regarding our consolidation service and our customer service team will be happy to advise you further. You can contact them at info@forward2me.com, via whatsapp on +44 1995 606060 or via our chat service.Kind Regards,Tracy.
VC
It showed less expensive options initially. THEN i had ONLY the option to go for DHL services that I did not need and that were Very expensive. I purchased just a watch and paid a lot more compared to what I pay for a freaking bag with lots of shoes and clothes from SportsDirect or tyres, bicycle parts and lots of bicycle accessories on other websites, also delivered with express shipping. Also, had problems with stupid DHL office in my country but that is not your problem I guess.
Your service is misleading as it shows initially options that are unavailable later on and your services are VERY expensive. Sorry, never again, I made a mistake.
Your service is misleading as it shows initially options that are unavailable later on and your services are VERY expensive. Sorry, never again, I made a mistake.
Verified Customer
17 March 2020
DHL Express Worldwide
VC
impressed so far
Verified Customer
16 March 2020
UPS Express Saver
VC
Great and reliable service!
Verified Customer
16 March 2020
DHL Express Worldwide
VC
Good as usual.
Verified Customer
16 March 2020
DHL Express Worldwide
VC
I appreciated the support I got when my package was missing. Customer service found it and started the process of shipping to me.
Verified Customer
14 March 2020
DPD Classic
VC
Very good service. The web page works well, and the notifications of when products arrive is good. Choice of couriers very good and prices reasonable. I live in Spain and will regularly use the service
Verified Customer
13 March 2020
DHL Express Worldwide
VC
Great service. Highly recommend
Verified Customer
13 March 2020
DHL Economy Select
VC
Simply brilliant! Service from the beginning to the end is outstanding! Quick and professional response/replies from your customer service agents, professional handling and packing by your staff in the warehouses. Very pleased! Recommended to all who are considering safe and reliable international shipments!
Verified Customer
12 March 2020
TNT Economy Express
VC
Excellent service! Quick to respond to all my questions and everything went smoothly!
Verified Customer
12 March 2020
DHL Express Worldwide
VC
Excelent and very fast !
Verified Customer
12 March 2020
DHL Express Worldwide
VC
Fast and easy