Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Cosmetics - Advent Calander

This service is wonderful! Shipping was very fast and customer service was so helpful and responsive. Thank you!!

Saute pan

Great repackaging on fragile goods and fast service. Thanks Ben!
forward2me

Response:

Hi,Many thanks for your review.We've so pleased that you have been happy with the repacking and service received, I'll forward your thanks to Ben,Kind Regards,Tracy.

Phone case

Very fast parcel preparation and dispatching. Really like the service!

Unknown

They helped solve an issue that was on my behalf, and it was quick and easy. I appreciate it greatly.

Unknown

Fast service, Easy to reach by mail. All went great and fast. Would use this service again

New Balance Mens 1500 Made In England Trainers Black/Grey

感謝。 とても使いやすい。 いつも利用しています

Phone cases

Service is quick and and communications are great. Fast delivery.

phone part

Thank u

Unknown

Great customer service from Tracey T. I had a small hiccup with what I was trying to ship, my fault. They worked hard and I got my purchases from the UK in no time at all.

Unknown

The handling of my package was fast but the shipping cost was higher than what was promised on the website when I first signed up. My package was very small and light, and I'm not sure why the minimum shipping price got increased for me. Also, they contradict their own FAQ by saying that they allow packages from outside the EU. The FAQ says the opposite. That's confusing.

Unknown

梱包が丁寧で安心できました。

Unknown

Great, fast, reliable service!

Pre paid card

Carefully packed my items, delivered in time and at great rate!, Thanks to Ben for his great job!

Magazine and model parts

forward2me is always very fast and helpful. The packages always arrive in the US well packed and secure. They are also extremely resourceful when it comes to handling special customs items and getting them through the system successfully. Thank you forward2me!

Unknown

I've used forwar2me a number of times over the years and every single time the service I received was excellent. In one occasion I called the customer service, not because of any problem but because I wanted to check about something and the reply was prompt and helpful. I doubt one can find a better forwarding company.

Unknown

Great service, fast shipping. Shipped in the same package that was shipped to forwarding service and it arrived to me with no issues.

Item of Clothing

Snel geleverd!

59 ZX Spectrum games + 1 Spectrum +2 + 1 Megadrive controlpad + 2 Joysticks + 2 joystick interfaces + 2 power units + cables

AGAIN, GREAT service. I mainly purchase computer games and parcels are getting a bit more well protected. I really care about protection, because I hate to receive games with broken cases. Thanks for your attention! Keep the great service!

Unknown

Expensive, but thrustworthy

Unknown

Everything worked fine. Shortly after they recieved my goods, they sent me an update by mail that the goods arrived, were checked an that I can choose a forwarder and the service (i.e. Express). OK, you have to pay for this service, but the costs are reasonable for handling my purchase in the UK. If you have a seller who doesn`t ship to your country, it is an easy and comfortable way to get what you want.

Unknown

Very fast service and super easy to set up. I will use it again.

Unknown

The lowest shipping cost was still quite high.

Unknown

I have only had amazing experiences with forward2me!!! Such fast turn around and excellent customer support as well :-)

Item of Clothing

Nothing to complain about

Games Console - sinclair Sinclair ZX Spectrum+ 48k Untested With Power Supply

This service works really well. They are very efficient. Quick shippers. Very convenient to have a place to accumulate packages in the UK.

Pair of Trainers

I dont understand why the service was this much expensive. Besides, there was a duty for just 4 pair of shoes?
forward2me

Response:

Hi Lei,Many thanks for taking the time to review our services however I'm really sorry to hear that you are unhappy with the price of shipping and the amount paid in import duties.The price of shipping is based on the amount of space a shipment takes up in transit, this is called the volumetric weight. The price of shipping would only be calculated on the actual weight of the goods if the actual weight is higher than the volumetric weight.I see that you are shipping footwear, these type of items are quite bulky therefore it is common that the volumetric weight is higher than the actual weight and therefore the cost of shipping is charged on the volumetric weight.With regards to the cost of import duty, unfortunately we have no control of the charges incurred for importing goods to another country, these fees are levied by local customs and charged according to local laws.I hope this helps explain the costs a little further for you however if you have any further questions please don't hesitate to get in touch with our Customer Service team at info@forward2me.com and they will be happy to answer any of your questions.Kind Regards,Tracy.

Unknown

Item arrived safely. Thank you!

Rugby Shirt

Very good. No problems
forward2me

Response:

HI,Many thanks for letting us know that you are happy with the service and there are no issues.We hope to help you with shipping again soon.Kind Regards,Tracy.

Unknown

Thank you for your quick and courteous response. I am very happy that I arrived without damage. Since it is a reliable company, I would like to use it again.

Electrical item - virtual drum kit

Had Some Problems at first but the Service Team was extremely helpful and I received my order very fast. :)

Unknown

Flawlessly handed an important package I needed forwarded. Received the package and reshipped it to me within hours. A+ service.

Unknown

Excellent. They forwarded my package to me within several hours after they received it. However they charged me 1-2 pounds extra than the estimation price made on their site, so it is room for improvement on the price estimation section. Overall, I'll definitily recomment it.

Unknown

Bonne expérience!

Unknown

Good customer service, fast shipping.

Unknown

Everything ok, they answered quickly all my questions and helped me with some options in order to optimize the package size (and the cost). The item was fragil, but it arrived fast (from UK to USA) and with no issues.

Unknown

thank you very much!

Scotch Whisky 70cl 54.2%

Friendly, helpful and professional contact, reasonable rates, fast delivery - a perfect service!

pack of Clips

Status updates and delivery executed quickly and with out problems. Multipile quotes for shipping was also great.

liquid resin

Will recommend...good client communication
forward2me

Response:

Hi,Many thanks for your recommendation, we're so pleased you have been happy with the communication with Customer Service.We look forward to your continued support.Kind Regards,Tracy.

Front fenders / car part

Great customer support, very quick and efficent.

Unknown

Overall, I was quite happy with forward2me's service. Initially, there was a challenge with trying to get the payment through, but after a couple of times, it worked and then got my product a few days later. Thanks, forward2me!

Ladies Clothing

Très bon service... Perfect reshipping.

USB Charger

The price is quite high. Shipping is fast.

Car Parts

Promptness and quality service.

Barbour Jacket

I ordered on Sunday, I received my parcel on Wednesday. Can you believe it? SO FAST!!!

Ceiling hoist

Muito bom serviço e atendimento ao cliente, estão sempre disponíveis para arranjar a melhor solução.

TIES

日本とイギリス時差があっても質問をメールしてもとても早く親切に返事してくださいます.(英語ですが) DHLで輸送を頼むと2日間でとどきとても早いです. 月曜朝転送を頼めば,水曜日の夕方17時には東京の自宅に商品がとどいて本当に驚きました. 英語サイトですが使いやすくイギリスでの買い物によく使っています.

Phone case

Easy to use, sophisticated parcel management system.

Make up item

Exellent job. Very fast shipping. Would recommend any time.

Unknown

Worst service ever... refuse to refund shipping costs for dhl missing 2 day express shipping after handing it over to another delivery company I didn’t pay for. Filing a federal lawsuit.
forward2me

Response:

Hi,Many thanks for providing us with feedback on the service you received from forward2me however we feel that this feedback is mainly aimed at the courier DHL rather than the service offered by forward2me.I have been in contact with you directly via email to rectify this situation and hope you are happy with the outcome and the service provided by forward2me.Kind Regards,Tracy.