Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

DHL Express Worldwide
It was very good and fast from Japan. Thanks!

Hoodie

DHL Economy Select
The package was delivered smoothly.
forward2me

Response:

HI,

Great to hear your package arrived safely, many thanks for the feedback.

Kind regards,
Tracy.

RUBBER FEET

DHL Express Worldwide
Will use again
forward2me

Response:

Hi,

Many thanks for your feedback, its great to hear that you will use our services again and look forward to helping you again soon.

Kind regards,
Tracy.

Unknown

DHL Economy Select
perfect service

Soft Toy Clothing

UPS Standard Single
Easy to handle, quick and good service. The inform with mails about every step of the process and I am very happy with forward2me.

Knife

UPS Standard Single
My package got received in a bad condition and taped up as if the content is jewelry!! The box was beaten up
forward2me

Response:

HI,

Many thanks for your feedback.

I'm sorry to hear that you are unhappy with the service due to your parcel being received in bad condition, this must have been very upsetting for you.

Please be assured that we do our upmost to ensure parcels are packaged so they are safe and secure for international transit however we then put all our faith in the courier to deliver the goods to you safely.

I see that you have not reported this situation to our customer services so I have asked one of the team to reach out to you via email to obtain further details.

Once we have more information about the condition of the parcel we can open a full investigation to work out what went wrong.

We hope to hear back from you soon and resolve this for you so we can restore your opinion of forward2me.

Kind regards,
Tracy.

ink cartridge

DHL Express Worldwide
My best website they helped me a lot

Unknown

DHL Express Worldwide
Impressed by the speed and professionalism of this company. They made purchasing overseas easy!

Kendamil - 800g - follow on

UPS Express Saver
Great service, easy to communicate with and received my items safely in the states in a very reasonable amount of time. Thanks guys!

Unknown

UPS Economy
They did great, very responsive to my issue. Very helpful!

Unknown

FedEx International Economy
It was great. Everything arrived safe and sound. Would like some cheaper shipping options.

Unknown

DHL Express Worldwide
I was impressed. The service was intuitive and easy to use. Pricing is easy to understand.

steel Wool

DHL Express Worldwide
Very efficient, excellent communication, well designed and structured portal.

Graphic Card

FedEx International Economy
I liked that they added more supported countries. They are sending a notification every time they receive your product. I also really like that you can repackage if you are ordering multiple products and at the end you can have a choice of the carrier that will bring the products to your house, which includes different pricing to choose from. In general they provide a great service!

Unknown

DHL Express Worldwide
Easy, quick and cost-effective !

Unknown

DHL Express Worldwide
Good service and quite timely, but I got hit with a steep import tax from dhl, when the parcel arrived in its destination country, that I wasn’t aware of beforehand.

Unknown

DHL Economy Select
Perfect service for purchases from amazon.de to Greece !!

Unknown

DHL Express Worldwide
Reliable and fast.

Unknown

DHL Express Worldwide
Fast. Efficient. Easy communication.

Unknown

UPS Standard Single
awesome service for otherwise not available products!

Winter Jacket

FedEx International Economy
I am using Forward2me for more than 1 year, did order over them 10 times, and I am very happy with the service. Thank you.

Tights

DHL Economy Select
Very happy with forward2me. Reliable and trustworthy. Good communication with customer service. The website is very good.

Unknown

DHL Express Worldwide
I had great support using forward2me, which I needed as this was my first time. Very helpful staff talked me through things. I got the package, which is the important thing. It cost me a lot more than I was expecting (via DHL), so I'm not sure if it's something I'll be able to continue to use.
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm pleased to hear that you are happy with the support that forward2me gave you however the cost of shipping was too high for you.

Couriers calculate the cost of shipping on the amount of space the shipment takes up in transit, this is called the volumetric weight. It is only when the actual weight of the goods is higher than the volumetric weight that the fees would be calculated on the actual weight.

I see that although your parcel was quite light, the actual size (volumetric weight) was higher so the courier fees were calculated on the volumetric weight rather than the actual weight.

Also due to you being based in Jersey, there are limited courier options to your country, so DHL is our only option at the moment and DHL only support an Express service from the EU and do not offer a budget service.

Please be assured that we work closely with our couriers to ensure that our customers receive the best deal possible however please also keep in mind that the fees paid include our full service and not just the transit costs. These include offering your forward2me addresses to receive the deliveries, we accept, process, store your parcels and arrange the dispatch of your goods within this price including all export paperwork required for shipping.

I hope that you will consider using our service again in the future, we offer a 30 day free storage period so many customer take advantage of this option and purchase from a number of retailers then combine the packages into one shipment at the end of the 30 day period.

Please feel free to contact us at any time if you require clarity on the cost of shipping your items.

Kind Regards,
Tracy

Unknown

DHL Express Worldwide
対応がスピーディで良かったです。

Pair of Shoes

FedEx International Economy
Overall I was satisfied because I was able to get my package delivered. However, but for the support of one of your agents, the process to get the delivery completed was not handled efficiently at all. All the other agents that I dealt with were not very helpful or empathetic to help me with a solution. I was unaware that you were not able to handle the specific items that I was trying to get shipped. But after making arrangements with my regular import logistics company, your team kept telling me that they don't deal with 3rd party couriers. I don't understand the reasons for that, but your team was making it difficult for me to resolve the situation, especially because I live in Canada and there were travel restrictions for me to leave and get the package myself.
In the end, Chris on your team was the person that went the extra mile and helped get my delivery out the door and shipped to me, by my own courier.
In the end, I was finally satisfied, but Chris should be commended on his outstanding assistance and I thank him specifically for his great customer service.

Tool adapter

FedEx International Economy
Extremely slow packing. It took more than tow weeks to finish packing a shipment.
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm sorry to hear that your combine and repack request took longer than expected to complete, we had a temporary issue which was due to covid impacting on our staffing levels for a couple of weeks.

I know that this must have been very frustrating for you however we are now back to normal staffing levels and we aim to complete these kind of requests within one business day.

I hope this will not deter you from using our service again in the future and I will contact you directly to see how we can resolve this situation so you will have the confidence to use our services again.

Kind regards,
Tracy.

Unknown

DHL Economy Select
De helpdesk is zeer professioneel.
Reageren direct en vakkundig.
Zij zorgen dat ontvangen en doorsturen snel en efficient verllopt.

Unknown

FedEx International Economy
アカウントの登録ミスの訂正も迅速に対応していただいた、荷物の所在を明確にし日本にすぐに発送してくれた。

Unknown

DHL Express Worldwide
Always quick and efficient!

Unknown

DHL Express Worldwide
An easier process than I expected. Whole team worked with me to ensure success... thumbs up!

Unknown

DHL Express Worldwide
First time using them, when I needed support it was provided quickly. Package arrived quickly and safely.

Ladies Dress

DHL Express Worldwide
Their customer service is very helpful and efficient. The overall.cost seems expensive but the service is reliable and hassle free so, if you are prepared are ok with the cost, then this is a great choice

Coffee machine

DHL Express Worldwide
Quick and safely

Unknown

DHL Express Worldwide
Service just as advertised! Website wa

Unknown

DHL Economy Select
Tout était clair et parfait.

Seul bémol mais ce n’est pas la faute de foward2me c’est les frais d’importation qui sont assez élevés vu que le UK n’est plus dans l’UE….

Bra

UPS Express Saver
Service is fast, efficient. Easy to track parcel.

Vinyl Record

TNT Economy Express
Two day delivery took almost 2 months

Ceramic Mug

FedEx International Economy
Ordered two items from Ebay.de.Forward2me package them together and I receieved them faster then a regular shipment from Germany.

Unknown

DHL Express Worldwide
Updates from when they receive the package all the way to when they ship to you. Easy transaction.

Bottle of Whiskey 70CL 50.8%

DHL Economy Select
I’ve used their services multiple times, both the German and UK warehoues (before and after Brexit too). Fair prices, good packaging services and flawless Customer service.

Beauty Product - Booster 15ml

UPS Express Saver
The process was smooth and expeditious. My parcel sailed through without any hitches

Unknown

DHL Economy Select
Very sympathic and kindly custom support! Quick responses and actions regarding to receice a parcel from UK! Thank you very much! Worth every penny!

Unknown

FedEx International Economy
I’ve tried various other forwarding services inc. from the U.S. Forward2me has been one of the easiest and quickest to deal with. Definitely will be using forward2me for the foreseeable future

Unknown

DHL Express Worldwide
good communication and fast delivery!

Unknown

UPS Express Saver
Excellent service. Easy to use and so helpful.

Unknown

UPS Express Saver
Shipping was extremely expensive and when I got my box it looked like someone had just got done playing kickball with it.
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm sorry to hear that your parcel arrived in this condition, this must have been disappointing for you, it is for us too especially that this was your first experience with us.

When we dispatch shipments we do our very best to ensure that packages are safe and secure before dispatching them however we have no control over the way the parcels are handled once they have left us, we are in the hands of the couriers.

I see that you haven't reported this situation to our customer service team so I have asked one of the agents to contact you directly by email to investigate this situation fully so we understand what has happened.

For the cost, I see that you have shipped two soft toys, shipping fees are calculated on the amount of space the shipment takes up, this is called the volumetric weight. The fees would only be calculated on the actual weight of the goods if the actual weight was higher than the volumetric weight.

With items such as soft toys although they can be very light in weight, they often have a higher volumetric weight due to their size. We do offer a combine and repack service which can be chosen via your inbox when shipping. When this service is chosen our warehouse team evaluate the package to see if they can repack and reduce the overall size, this can often help reduce the overall cost of shipping. This may be an option for you going forward to help reduce shipping costs.

Pleas be assured that we will do our very best to resolve everything for you and await your response from our email.

Kind regards,
Tracy.





Pop vinyl figure set

DHL Economy Select
Una vergogna! hanno spedito 2 pacchi separata con doppia dogana e doppia spedizione. Vergognosi!

KIPLING Handbags

TNT Economy Express
They had a lot of options for shipping and the service where they but the item you want for you directly was also smooth. The packages arrived in Greece very fast.

Bottle of Whiskey - 50.5% - 700ml

DHL Economy Select
perfekt gelauft, Top service!!!

Ladies Dress

DHL Economy Select
Always reliable and quick service. The prices are good and 30 day free storage is a huge bonus. They're the best!