Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Andrew Lancaster
25 July 2013
DHL Economy Select
AL
Many thanks for taking the time to leave us with your feedback - your comments mean a lot to us.<br/>We're really pleased to hear that you found using forward2me a great experience and we hope that we can help you again in the near future.<br/>Have a great day.<br/>Kind Regards,<br/><br/>James.
Randal Lane
24 July 2013
DHL Express Worldwide
RL
Fast and efficient!
Thanks for your feedback. <br/>It's great to hear that you found our services fast and efficient - we hope we'll be able to help you again soon.<br/>Have a good day.<br/>Kind Regards,<br/><br/>James.
Henrik Ling
24 July 2013
DHL Express Worldwide
HL
Fast and good service. Maybe a little expensive
Many thanks for taking the time to feedback to us - it's much appreciated. <br/>We're really sorry that you feel our service may be a little expensive. We are more than happy to offer standard mail with no guarantees as an alternative shipping method to our DHL door to door, tracked premium service. <br/>We do have plans to make other shipping options available on the site but our developers are not quite there yet. <br/>If you need any further assistance please don't hesitate to get back in touch.<br/>Kind Regards,<br/><br/>James.
Polona Krumpak
24 July 2013
DHL Express Worldwide
PK
Very efficient, but missing other delivery options.
Many thanks for your comments - we really appreciate it.<br/>We do have plans to make other shipping options available on the site but our developers are not quite there yet. In the mean time, if you'd like us to look at other shipping options for you please get in touch.<br/>If you need any further assistance please don't hesitate to contact us.<br/>Kind Regards,<br/><br/>James.
Sanouda Phanrajsavong
24 July 2013
DHL Express Worldwide
SP
Shipping is fast and effective. It takes exactly 3 days to reach me. My three pairs of shoe boxes were wrapped in plastic bags with FRAGILE special care stickers on it, and were not in a carton or anything. They arrived safely and undamaged. Thank you forward2me very much for your effective and very friendly service indeed. Although I believe I've already received the cheapest shipping rates in the UK, I find that the price is still high compared to shipping from other countries like the USA, France and other European countries. If only you consider to lower your shipping rates up to 20% more, it will make my shopping with the UK online much more enjoyable and will definitely use more of your service.
Many thanks for taking the time to leave us with your feedback - we appreciate your comments.<br/>We're really pleased to hear that you found our service was effective and friendly. For any future shipment we're more than happy to look into other shipping options for you if you'd like.<br/>We look forward to receiving more parcels for you in the near future.<br/>Kind Regards,<br/><br/>James.
Christine
24 July 2013
DHL Express Worldwide
C
This was the first and last time I use Forward2me, outrageously expensive.
Many thanks for providing feedback, it's important to us.<br/><br/>We're sorry to hear that you thought are prices are too expensive and thought I might provide some context to help understand the situation.<br/>To give you an example, the cost for us to ship say a ladies purse (cost ~ £10)is the same as the cost to ship an Iphone (cost~£500). For most people shipping an Iphone is excellent value for money but in the case of the purse, some customers will decide it's not good value. <br/>Sometimes bulky but light items can give customers the same feeling of the service being expensive but when put in context perhaps isn't. <br/>Again for example the cost of shipping 10 books costing ~£200 could be the same as the cost to ship something light but bulky like cushions, cost~£20. The cushions would take up more room in the aeroplane, although a lot lighter than the books. <br/>In these given situations customers quite often choose to consolidate multiple items into one shipment in order to improve the overall value of shipping. Fundamentally the determination of value is with each customer for each shipment. <br/>As part of the shipping process we open every package to ensure it's legal to ship, generate export paperwork,pay the courier and provide support until the parcel is in your hands. <br/><br/>Hope this all helps.<br/><br/>Many thanks and Kind Regards,<br/><br/>Janet Grundy<br/>Operations Director
Alex Hamilton-Smith
24 July 2013
DHL Express Worldwide
AH
Really fantastic service. I was very pleasantly surprised with the speed of delivery.
Many thanks for your feedback and for your kind comments.<br/>We 're really pleased that you were satisfied with the speed of the delivery and our service. <br/>We look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James.
Lynette Lambert
23 July 2013
DHL Express Worldwide
LL
Very helpful to have this facility
LL
Very good
Many thanks for taking the time to feedback to us - your views are important to us. <br/>We're really pleased that you find our service to be helpful and we look forward to helping you out again very soon. <br/>Have a great week. <br/>Kind Regards,<br/><br/>James.
Carl Miller
23 July 2013
DHL Express Worldwide
CM
Janet and her team are absolutely top notch! I can't recommend Forward2Me highly enough!
Many thanks for your kind comments and for taking the time to leave us with your feedback.<br/>We're really pleased to hear that you are satisfied with the service and we look forward to shipping to you again very soon.<br/>Kind Regards,<br/><br/>James.
Gert Ziegler
23 July 2013
DHL Economy Select
GZ
Abwicklung perfekt gelaufen. Sehr schnelle Lieferung.
Many thanks for taking the time to leave us with your feedback - we've translated your comments to 'Perfect run processing. Very fast delivery.'<br/>We really appreciate your comments and we're pleased to hear that everything went smoothly with your shipment.<br/>We hope to be able to help you out again in the near future.<br/>Kind Regards,<br/><br/>James.
Andreas Podlewski
23 July 2013
DHL Economy Select
AP
Schnell Lieferung
Many thanks for your feedback - we've translated your comment to 'Quick Delivery'<br/>We're really pleased to hear that you were happy with the speed of the delivery of your shipment. We hope to ship to you again in the near future.<br/>Have a great day.<br/>Kind Regards,<br/><br/>James.
Shalini Singh
23 July 2013
DHL Economy Select
SS
I am very happy with forwerd2me. One of my friendtold me about that service. Now i am felling more free for online shopping from UK. Thank you forwerd2me.
Many thanks for taking the time to leave us with your feedback - it's much appreciated.<br/>We're really pleased that our service helps you to do your shopping in the UK market - if there's anything we can help you with please don't hesitate to get in touch.<br/>Kind Regards,<br/><br/>James.
Gordon karl Cachia
23 July 2013
DHL Express Worldwide
GKC
Item recieved in perfect condition thx
Many thanks for your feedback.<br/>We're really pleased to hear that you received your shipment as you expected and we hope to ship to you again in the future.<br/>Have a great day.<br/>Kind Regards,<br/><br/>James.
Mark Putnam
23 July 2013
DHL Express Worldwide
MP
All good no problems
Many thanks for your feedback.<br/><br/>We're really pleased that you didn't have any problems when using our service and that everything went smoothly.<br/><br/>We'll look forward to helping you out again in the future.<br/><br/>James.
Tamás Antal
23 July 2013
DHL Economy Select
TA
everything was ok, this service works. Tamás, Slovakia
Thanks for your feedback - we really appreciate your comments.<br/><br/>We'll look forward to shipping to you again in the future.<br/><br/>Kind Regards,<br/><br/>James.
Roubina Giragol
23 July 2013
DHL Express Worldwide
RG
The whole experience was excellent. Great communication throughout the whole transaction. Prompt shipping. Thank you very much.
Many thanks for taking the time to leave us with your feedback - we really appreciate your commments.<br/><br/>We're pleased to hear that you were happy with the service that we provided and we hope we'll be able to ship to you again in the future.<br/><br/>Kind Regards,<br/><br/>James.
Alisha Sundo
22 July 2013
DHL Express Worldwide
AS
Great customer service and speedy delivery.
Many thanks for your feedback, it's great to hear from you.<br/><br/>We're really pleased that you're reaping the benefits from our high standards that we aim to achieve.<br/>We look forward to taking care of your parcels again very soon.<br/><br/>Kind Regards,<br/><br/>Janet.
maurizio Modesti
22 July 2013
DHL Express Worldwide
MM
comunicazione eccellente,servizio impeccabile, spedizione veloce ma un po cara nel totale dei costi
Many thanks for taking the time to feedback to us.<br/><br/>We hope you don't mind but we have translated your message for all to see.<br/>'excellent communication, impeccable service, fast shipping but a little expensive in the total costs'<br/>We're really pleased that you're benefiting from our very high standards, we take a great pride in everything that we do so it's lovely to hear your kind comments.<br/>We are more than happy to provide a price match if you can provide us with detail from another company providing the same level of service to ensure your package arrives at your door in top notch.<br/><br/>Hope this helps and we look forward to helping you out again very soon.<br/><br/>Have a great week!<br/>Kind Regards,<br/><br/>Janet.
naz nazli alatli
22 July 2013
DHL Economy Select
NNA
Very pleased with the speed and efficiency of the service
Many thanks for taking the time to feedback to us - your views are important to us.<br/><br/>We're really pleased that you think that the service we provide is speedy and efficient and we look forward to helping you out again very soon.<br/>Have a great week.<br/>Kind Regards,<br/><br/>Janet.
Katherine Fenerty
21 July 2013
DHL Express Worldwide
KF
The items themselves from ebay were on the dirtier side, one was absolutely full of black cat hair but this was not the fault of Forward2me, their service was amazing!!
Many thanks for responding, your feedback is important to us.<br/><br/>We are sorry that you received an item from ebay that wasn't perhaps as you would have liked it to have been.<br/>As you say this is not under our remit but saying that we would be more than happy to clean any items from ebay for you before international shipping.<br/><br/>We hope this helps and we look forward to taking care of your parcels, again, very soon.<br/><br/>Janet.
Maureen Baird
20 July 2013
DHL Express Worldwide
MB
Service was excellent. I would like to understand how you calculate the pricing.
Many thanks for taking the time to feedback to us - we're really pleased that you're happy with our service.<br/><br/>The pricing is calculated using the volumetric weight of the parcel which is the amount of space that it takes up in the aeroplane.<br/><br/>We hope this helps and hope you will continue to use our services.<br/><br/>Kind Regards,<br/>Janet.<br/><br/>Janet
Trichia Fenech
20 July 2013
forward2me basic
TF
Thanks great services
Thanks for taking the time to feedback to us - much appreciated.<br/><br/>We're really pleased that you are happy with our service and we look forward to helping you again very soon.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet
Unverified Customer
20 July 2013
Unknown Shipment Details
Excellent services , a little expencive
Many thanks for taking the time to feedback to us - we really value your thoughts and opinions.<br/><br/>We're really pleased that you think we provide an excellent service.<br/>We wanted to provide some context with regard to thinking that we are a little expensive.<br/>Once your parcel arrives at our door we repack if needed to reduce the size/make it safe for international shipping. We process all the customs paperwork to ensure efficient transition through customs and use the DHL premium door to door, tracked service with very fast transit times. We are also here to support you until the parcel arrives at your door in top notch condition.<br/>If you can provide the name of a company that can provide the same service we are more than happy to provide a price match.<br/><br/>We hope this all helps and we look forward to taking care of more of your packages very soon.<br/><br/>Kind Regards,<br/><br/>Janet.
Bradley Chernyk
19 July 2013
DHL Express Worldwide
BC
Very fast at shipping although VERY expensive... At least when you ship a birthday card...
Many thanks for providing your feedback, it's very important to us.<br/><br/>For items such as these we are more than happy to provide a service through standard mail.<br/>Please get in touch through the website.<br/><br/>Kind Regards,<br/><br/>Janet.
Despina Peglitsi
18 July 2013
DHL Express Worldwide
DP
As soon as the package was received by forward2me, they informed me immediately and as soon as I paid for the shipping costs, they posted the parcel to me straight away. Very good work, keep it up!!!
Many thanks for taking the time to respond - we do appreciate it.<br/><br/>We aim to turn shipments/packages around within 24 hours, so we're really pleased that your seeing the benefits of that.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind Regards,<br/><br/>Janet.
Ruza Duran
17 July 2013
DHL Express Worldwide
RD
Delivery was quick. Although the quality of the cardigans was poor, even though the size 8 tag was correct on the garment, the arm length and diameter was extremely large. I'm very disappointed in the product X
Many thanks for taking the time to feedback to us - your views are important to us.<br/><br/>We're really pleased that you are happy with our fast transit times but we're sorry to hear that you're not happy with your cardigan<br/>If you need any assistance with choosing retailers for future purchases or if we can help in any way to return this to the retailer we are more than happy to assist.<br/><br/>Hope this helps. Have a great week.<br/><br/>Kind Regards,<br/><br/>Janet.
Khairul Anuar Abdul Rahman
17 July 2013
DHL Express Worldwide
KAA
Very fast delivery and item has been packaged accordingly to avoid damages during shipping
Many thanks for taking the time to feedback to us - it's really important to us.<br/><br/>We're really pleased that your happy with our fast delivery times. Our packaging team take great pride in the job that they do so we're really pleased that you're seeing the benefits of that.<br/><br/>Have a great week and we look forward to taking care of more of your parcels very soon.<br/><br/>Kind Regards,<br/><br/>Janet.
Shelton Moore
17 July 2013
DHL Express Worldwide
SM
Works great. I get my order faster than local UPS.
Many thanks for taking the time to feedback to us - we really appreciate it.<br/><br/>Thanks for the great comments and we look forward to looking after your parcels again very soon.<br/><br/>Kind Regards,<br/><br/>Janet.
Sean Nesbitt
17 July 2013
DHL Express Worldwide
SN
Useful company. Helped me get a hard to find item, however I felt it was a little overpriced having ordered from the uk before.
Many thanks for your comments and taking the time to feedback to us, we really appreciate it.<br/><br/>We're really pleased that we've been able to assist in getting a hard to find product to your door.<br/>We pride ourselves on our customer services and very fast transit times. We are also ready to provide any support until the parcel reaches your door and you are happy with the service.<br/>If you can provide details of a company that provides exactly the same level of service we are more than happy to provide a price match.<br/><br/>Hope this all helps and we look forward to taking care of more of your parcels very soon.<br/><br/>Have a great week.<br/>Kind Regards,<br/><br/>Janet.
Anthea Woodcock
17 July 2013
DHL Express Worldwide
AW
Wonderful service; very efficient and easy to use. I would happily recommend to others.
Many thanks for taking the time to feedback to us.<br/><br/>We're really pleased that you think that we provide a wonderful service and that you are happy to recommend to others.<br/><br/>Have a great week!<br/><br/>Kind Regards,<br/><br/>Tracy
Antonios Galagalas
16 July 2013
DHL Economy Select
AG
The original shipping cost was quite expensive.
As he advises me at the past I request for other cheaper shipping methods.
In respond to my request he found me a cheaper shipping method.
Please try to find cheaper intermediate shipping company.
Thanks for the good cooperation.
As he advises me at the past I request for other cheaper shipping methods.
In respond to my request he found me a cheaper shipping method.
Please try to find cheaper intermediate shipping company.
Thanks for the good cooperation.
Many thanks for taking the time to feedback to us - we really appreciate it.<br/><br/>Please contact us for your next shipment and then we can offer you other shipping methods. <br/>The intention is for you to be able to choose the service when we receive your parcel but we are not quite there with the development on the website that's required..<br/><br/>We look forward to taking care of your next shipment and offering other shipping methods if required.<br/><br/>Kind Regards,<br/>Janet.<br/><br/>Janet Grundy
patrick pavlik
16 July 2013
DHL Economy Select
PP
Fast service nice to deal with !
Many thanks for taking the time to respond - we are so pleased you are happy with the service we provide.<br/>We look forward to receiving more parcels for you in the future.<br/><br/>Kind Regards,<br/>Tracy<br/><br/>Tracy Thornton
Olga Schaefer
15 July 2013
DHL Economy Select
OS
Very good and serious service. Fast. Freight and handling costs a bit to high.
Many thanks for taking the time to respond - we really appreciate your feedback.<br/>We are really pleased that you are happy with the handling and speed of the shipping of your parcel.<br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service in the future, then please get in touch. <br/>We hope this helps and that you will continue to use forward2me. <br/><br/>Kind regards,<br/>Tracy<br/><br/>Tracy Thornton
Pedro Lemos
15 July 2013
DHL Economy Select
PL
Fast and easy
Many thanks for taking the time to respond - we really appreciate your feedback.<br/>We are pleased that you find our shipping service fast and easy to use. <br/>We look forward to receiving more parcels for you in the future.<br/><br/>Kind Regards,<br/>Tracy<br/><br/>Tracy Thornton
Manuel Costa
15 July 2013
DHL Economy Select
MC
Fast and acurate
Many thanks for taking the time to respond - we really appreciate your feedback.<br/>We're really pleased that you've enjoyed our fast and accurate shipping.<br/>We look forward to helping you again soon.<br/>Have a great weekend.<br/><br/>Kind Regards,<br/>Janet.<br/><br/>Janet Grundy
Trevor Roberts
15 July 2013
DHL Express Worldwide
TR
The service is good but we would only use this service again if we were desperate as the cost of shipping is far too high.
If we had a choice we would have had the articles sent by normal air mail with recorded delivery. We realise you need to make a profit and can't just provide a free service so we are perfectly willing to pay a fee for the service but the overall charges are way, way too high.
Thank you
Trevor
If we had a choice we would have had the articles sent by normal air mail with recorded delivery. We realise you need to make a profit and can't just provide a free service so we are perfectly willing to pay a fee for the service but the overall charges are way, way too high.
Thank you
Trevor
Many thanks for taking the time to feedback to us - it's much appreciated.<br/><br/>We're really sorry that you feel our prices are too high. We are more than happy to offer standard mail with no guarantees as an alternative shipping method to our DHL door to door, tracked premium service.<br/><br/>We do have plans to make other shipping options available on the site but our developers are not quite there yet.<br/><br/>Please feel free to contact us through the website to ask for other shipping options when you are shipping your parcels - our team are more than happy to help.<br/><br/>Have a great weekend,<br/>Kind Regards,<br/><br/>Janet
Alex Knight-Mattingly
13 July 2013
DHL Express Worldwide
AK
Outstanding and reliable service - would definitely recommend!
Thanks for your kind comments - they're really appreciated.<br/>Have a great weekend.<br/>Kind Regards,<br/><br/>James
Unverified Customer
13 July 2013
Unknown Shipment Details
Second time I've used forward2me - would not hesitate to use again! Had my items sent via snail mail to reduce the cost - thanks for facilitating the request. I'll be back :-)
Many thanks for your feedback and for your kind comments.<br/>We're really pleased to hear that you're happy with the service we provide and we'll look forward to shipping to you again soon.<br/>Kind Regards,<br/><br/>James
Jay Clarke
13 July 2013
DHL Express Worldwide
JC
It is great to be able to easy purchase items from stores that don't send internationally and get them send to my forwarding address then to me with duch ease . Very happy
Many thanks for your feedback - we appreciate your comments. <br/>We're pleased that you find our service easy to use and we hope to be able to help you again in the near future.<br/>Have a great weekend.<br/>Kind Regards,<br/><br/>James
Petronella Bajada
12 July 2013
forward2me basic
PB
Many thanks go to Forward 2Me for their quick and efficient service. Many thanks go also to them because they are always ready to help you. To communicate with them is very easy because they do not let you wait for days in order to answer any query that you might have. Really very good service. I recommend them to everybody. Many thanks.
Many thanks for taking the time to leave us with your feedback - we really appreciate your kind comments. We're really pleased to hear your views and we are delighted that you are a happy customer.<br/>Have a great weekend and we'll look forward to receiving more parcels for you.<br/>Kind Regards,<br/><br/>James
Cyrille Demaret
12 July 2013
DHL Express Worldwide
CD
No problem, quick delivery
Thanks for your feedback - it's much appreciated.<br/>Kind Regards,<br/><br/>James
Daniel Li
12 July 2013
DHL Express Worldwide
DL
Amazing, efficient and polite customer service, fast ship out, well packed.
Many thanks for taking the time to leave us with your feedback - we really appreciate your comments.<br/><br/>We're delighted to hear that you were happy with our service and we hope to be able to ship to you again in the near future.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/><br/>James
Fook Chong
12 July 2013
DHL Express Worldwide
FC
Excellent service and very fast delivery. Would have been good if delivery cost can be estimated more accurately.
Many thanks for your feedback.<br/>For any future shipments we're more than happy to provide you with a quotation before shipping. If you get in touch and provide us with the weight and dimensions of your item we'll be able to give you an accurate quote.<br/>Hope this helps and we'll look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
Ruediger Bruss
11 July 2013
DHL Express Worldwide
RB
Again, excellent service. Very fast shipment and everything in perfect order. Highly recommended.
Many thanks for taking the time to leave us with your feedback - we really appreciate your kind comments.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/>James
Unverified Customer
11 July 2013
Unknown Shipment Details
Great service and customer care! I have only words of praise for forward2me :)
Well Done!!
Well Done!!
Many thanks for your kind comments and for taking the time to leave us with your feedback.<br/>We're pleased to hear that you were happy with the service that we provided and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
Srdjan Knezevic
11 July 2013
DHL Express Worldwide
SK
DHL bukvalno danas za sutra!
Many thanks for your feedback, we've translated this to;<br/>"DHL literally today for tomorrow!"<br/>We're really pleased that you got a speedy delivery with our service and this is the service we expect our customers to receive. We hope to ship to you again in the near future.<br/>Kind Regards,<br/><br/>James
Jason Chen
11 July 2013
DHL Express Worldwide
JC
Got delivery with in three business day. the price is reasonable. will use next time.
Thanks for your feedback.<br/>We're pleased to hear that you were happy with the service that we provided and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
Malcolm Scerri
11 July 2013
forward2me basic
MS
Good service and fast delivery
Thanks for your kind comments - we really appreciate your feedback.<br/>Have a great day.<br/>Kind Regards,<br/><br/>James
Jacky Yick
10 July 2013
DHL Express Worldwide
JY
It was a great experience, but would be better if there was more delivery options, since I really don't need next day delivery on my products.
Many thanks for taking the time to leave us with your feedback.<br/>We ship the majority of our shipments through DHL's premium, door to door, fully tracked service to provide our customers with a service they expect. If you would like us to look into different shipping options we're more than happy to do this for you.<br/>We hope this helps and that you'll continue to use forward2me.<br/>Kind Regards,<br/><br/>James
Sarah Bromley
10 July 2013
DHL Express Worldwide
SB
Very easy and prompt service I was really happy with the result and amazed at how easy your system made it to shop online and get delivery to Australia from websites that only post to the UK. Thanks again, Sarah
Thanks for taking the time to leave us with your feedback - we really appreciate your kind comments.<br/>We're delighted to heard that you found our system made it easy for you and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
Superb friendly and fast contact - the shipping was trackable all the time and arrived in record time. The price rate was absolutely fair. I highly recommend this service to everyone who seeks for a reliable package forwarding. Many Thanks
Best regards
Andrew Lancaster