Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

As always, great service & speed of delivery
forward2me

Response:

Many thanks for taking the time to respond to us, we really appreciate your feedback.<br/><br/>James

Unknown

Lower postage cost will be better.
forward2me

Response:

Thanks for your feedback. We use DHLs premium, door to door, fully tracked service to provide our customers with the service they expect. If you would like us to consolidate your items, or see if we can ship your parcel through Royal Mail please get in touch.<br/>Kind Regards,<br/><br/>James

Unknown

Only one option for postage, i also use shipito.com in USA and they offer about 12 different shipping options and consolidation, cost of shipping extremely high for such a small parcel. Unlikely to use again.
forward2me

Response:

We're really sorry you felt you needed to give us negative feedback. We can offer alternative shipping options if you get in touch. We will be putting these on our website soon but as a relatively new company we haven't quite got there yet. Please get in touch via the website and we can let you know what options we can offer you. <br/>Please be assured that we want to provide the best, most cost effective service for you. <br/>We look forward to hearing from you. <br/>Kind regards,<br/><br/>James

Book - Global Business Review

Great Customer Services, and excellent work, really happy and appreciated.
forward2me

Response:

Thanks for your feedback, it means a lot to us. We look forward to shipping your next shipment to you.<br/>Have a good day.<br/><br/>James

Unknown

I am very happy with their service! When I called them to check my package to check if it contained the right colour foundation, this was no problem and they did it straight away! So friendly & personal customer service as far as I experienced. Clear service, Low shipment prices, Easy payment & Fast delivery. Thank you!
forward2me

Response:

Thanks for taking the time to leave your comments - we really appreciate it. We look forward to shipping to you again.<br/>Many Thanks,<br/><br/>James

Unknown

Always good - effecient, fast and always arrives in good condition. I am so happy that I have found this gem - now I can order whatever I want online and don't have to worry about delivering to SA!
forward2me

Response:

Many thanks for your kind comments. We're really pleased you were happy with out service and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James

Ladies shoes

shipping cost to australia a bit expensive.
forward2me

Response:

Many thanks for your feedback, we really appreciate your views. We do provide a premium, door to door fully tracked service to provide our customers the service they expect. If you would like us to look at sending your next shipment through Royal Mail then please get in touch.<br/>Kind Regards,<br/><br/>James
Thank you James for letting me know. I will try Royal Mail next time and give you my feedback.

Unknown

I was very very happy with the service forward2me provided to me. Without it I would not have been able to purchase the only thing my husband wanted for his birthday as the store does not ship outside of the UK. If I ever have a need to use forward2me again I will not hesitate and I will recomend it to anyone I know needing something shipped from the UK. :)
forward2me

Response:

Thanks for taking the time to leave your feedback - it means a lot to us. Have a great weekend.<br/><br/>James

Unknown

The best forwarding service all time.
THANKYOU!
forward2me

Response:

Thanks for your kind comments. We're delighted you were happy with out service and we look forward to shipping to you again.<br/>Have a good weekend.<br/><br/>James

Unknown

Super fast turnover and excellent communication. My sheets arrived at their office in the morning, and in a few hours, someone emailed me to say that they were ready to be forwarded to me. I responded to ask them whether they had a cheaper shipping option, and they replied within a few hours (unfortunately they didn't). After I paid the shipping cost, my sheets were on my way to me the same day. I had them shipped from the UK to New York, and they arrived in 2 days!! That's even faster than a domestic purchase.

While overall it is a bit pricey, I think the service fee foward2me charges is very reasonable. I paid $45 for shipping + service charge, and I'm sure the shipping cost itself paid to DHL wasn't cheap. Definitely would use again.
forward2me

Response:

Many thanks for your feedback and your kind comments. We're really pleased that you were happy with our service and we hope to ship to you again soon.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James

Plastic Containers

very patient and fast to deliver .
forward2me

Response:

Thanks for taking the time to leave your views - we really appreciate your feedback. Have a good day.<br/>Kind Regards,<br/><br/>James

Unknown

Easy to use, great service.
forward2me

Response:

Many thanks for your kind comments. We're glad you were happy with our service and we look forward to shipping to you again in the future.<br/><br/>James

Pipes for Fire

I've had consignments sent via air freight and by sea. and both have been prompt and undamaged. An excellent service which I have recommended to others here in Cyprus
Excellent and totally reliable
forward2me

Response:

Thanks for the feedback - we really appreciate your comments. We're pleased to hear that everything went smoothly for you and we look forward to shipping more parcels to you soon.<br/>Kind Regards,<br/><br/>James

Unknown

Good service but fairly expensive to use.
forward2me

Response:

Thanks for your feedback. We use DHLs premium, door to door, fully tracked service to provide our customers with the high quality service they expect. We can consolidate your parcels to help reduce your shipping costs or look at other shipping options for you. If we can provide you any more information please don't hesitate to get in touch. <br/>Kind Regards,<br/><br/>James

Unknown

GOOD SERVICE, FAST AND RELIABLE.
forward2me

Response:

We're pleased you were happy with the service that we provided - thanks for taking the time to leave your feedback.<br/>Kind Regards,<br/><br/>James

Unknown

Fast correspondense and delivery. Prices a bit above average.
forward2me

Response:

Thanks for your feedback and your kind comments, your views mean a lot to us. Have a good evening.<br/><br/>James

Unknown

Delivery was very quick. A cheaper service taking less time would be great.
forward2me

Response:

Thanks for the feedback. We do use DHL Express for delivery which can be more expensive in some circumstances - e.g. very small or low value items. The reasons we use this DHL are the level of service, tracking and insurance. Using the postal network provides none of these, however if you do want us to look at other options for you for a future parcel then please get in touch.<br/>Kind Regards,<br/><br/>James

Unknown

I has really been a pleasure to use "forward2me". I ordered a "sample" - just for testing. Ordered some polo shirts Thursday night - and received them in Denmark the following Tuesday morning. Great work! Really impressed.
Gorm Bue Nielsen
forward2me

Response:

Thanks very much for taking the time to leave your feedback - we really appreciate your kind comments. We're very pleased you were happy with our service.<br/>Many Thanks,<br/>James

Unknown

Fantastic service. Rapid and cost effective shipping. Saved a bomb compared to buying the same item in Aus!
forward2me

Response:

Many thanks for the feedback - we value your comments. We're glad you were satisfied with our service and we look forward to shipping to you again in the future. <br/>Kind Regards,<br/><br/>James

Mens T shirt

fast and easy
forward2me

Response:

Thanks for taking the time to leave your kind comments. We look forward to receiving more parcels for you in the future.<br/><br/>James

Unknown

It was very pleasant that after a little problem forward2me didnt add costs for combined delivery.
Only pitty thing is that I didnt know befor I ordered, what the costs were. Is was 26 pound to send something to the netherlands .Wow. Luckly the products I got were with discount but it was VERY expensive.

Greets en do go on with the service
forward2me

Response:

Thanks for the feedback, your views mean a lot to us. We use DHLs premium, door to door, fully tracked service to provide our customers with the service they expect. We are more than happy to do a price match if you have some one in mind that can provide the same level of service. <br/>Also, we can consolidate packages for you which helps reduce your shipping costs. <br/>Kind Regards,<br/><br/>James

Unknown

Great service and very fast delivery, what more could you want?.
forward2me

Response:

Thanks for taking the time to leave your feedback - we really appreciate your views. We're delighted you were happy with our service and we look forward to shipping to you again in the future.<br/><br/>James

Cap

Excellent service. Very quick with no problems at all. This service fully met my expectations and I would use again.
forward2me

Response:

It's great to hear that your service met your expectations. Thanks for the feedback and we look forward to shipping to you in the future.<br/>Have a good weekend.<br/><br/>James

Unknown

I wish it was possible to choose Royal Mail instead of DHL.
forward2me

Response:

Many thanks for your feedback - we really appreciate it.<br/>We can offer to send parcels under certain dimensions through Royal Mail -if you would us to do this for you in future shipments then please get in touch.<br/>Have a good weekend.<br/><br/>James

Child's Playpen

This was a great experience. I was able to combine 3 packages (additionally purchased Olympic games playing cards as present from Amazon) and got a great deal on the shipping. My items arrived to my home in US 2 days after they shipped. Very happy with forward2me and highly recommend to anyone.
forward2me

Response:

Thanks for taking the time to leave your kind comments. We're delighted you found everything went smoothly and we look forward to helping you out again in the future.<br/>Kind Regards,<br/><br/>James

Wooden Boxes

Excellent service
forward2me

Response:

Many thanks for your feedback, we really appreciate your views. We look forward to sending future shipments to you.<br/><br/>James

Ladies Dress

Only drawback is cost.
forward2me

Response:

Thanks for your feedback. We provide a premium, door to door, fully tracked service to provide the service our customers expect. We can consolidate your parcels to help reduce your shipping costs. If we can provide you any more information please don't hesitate to get in touch.<br/>Kind Regards,<br/><br/>James

Unknown

For første gang modtog vi med spænding en sending fra England - den blev leveret prompte og betalingen derfor var nem. Vi fortsætter vort "samarbejde"!!
forward2me

Response:

Thanks for your kind comments. We look forward to shipping to you again in the future!<br/><br/>James

Unknown

Very helpful team and Exellent service! Thankyou
forward2me

Response:

Many thanks for your kind comments. We look forward to shipping to you again in the future.<br/><br/>James

Unknown

I am glad to say that I am very satisfied with the posting and efficiency. I like the courteous approach when I may encounter any problem and contact forward2me staff. They were nice and very helpful. Good luck!

Best Regards,

Michael Zammit
forward2me

Response:

Thanks for taking the time to leave your views, we really appreciate your feedback. We're delighted you were happy with our service and we look forward to shipping to you again soon.<br/>Kind Regards,<br/><br/>James

Unknown

This is the first time using this kind of service.
Everything is prompt, from customer service to actual delivery.

The only thing that is missing is the actual shoe box, but how can I complain when I got the shoes that I wanted so badly, in perfect condition.

Thank you forward2me, for providing this excellent service.
Hope next time you send me the box. lol :p


Kindest regards,
From Hyun,
Sydney, Australia.
forward2me

Response:

Thanks for taking the time to respond, we really appreciate your feedback. <br/>As a general rule we only take shoe boxes out at the request of the customer. In some cases some retailers don't provide boxes, this may have been the case in this instance. <br/>We're really pleased that you thought our service was excellent.<br/><br/>Best Regards,<br/><br/>James

Unknown

used the service for the first time as I was fed up with suppliers being unable to deliver to the Isle of Man.
The sign up was easy and simple and an hour later i was able to order my product with my new UK address. Ordering gifts and supplies Christmas 2012 just looks a lot brighter already!!
Rochelle Nesbitt
forward2me

Response:

Many thanks for the feedback - we value your comments. We're glad you were satisfied with our service and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James

Sandals

Fast forwarding , Reasonable price. Good Service ***** 5star .I love forward2me .
Thi is My First time order goods from UK ,& Ship to Thailand. and Use Forward2me service ,Excellent services
forward2me

Response:

Thanks so much for taking the time to leave your kind comments - we really appreciate it. Have a good evening.<br/><br/>James

Ladies shoes

good
forward2me

Response:

Thanks for taking the time to leave your feedback. Have a good weekend.<br/><br/>James

Child's dress

Absolutely Professionals! Excellent communication, extremely fast delivery, helpful staff, reliable company. Highly recommended
forward2me

Response:

Thanks so much for the kind comments. It means a lot to us and we will pass your comments onto the team. We look forward to shipping to you again in the future. Have a good weekend.<br/><br/>James

Bags

Very good service, parcel split to save on freight, both parcels arrived safely, thank you.
forward2me

Response:

Thanks for your feedback. We're delighted you were happy with our service and we look forward to shipping to you again in the future. Have a good weekend.<br/><br/>James

Unknown

Quick and Efficient
forward2me

Response:

Many thanks for your feedback, we really value your thoughts. Have a good weekend.<br/><br/>James

Unknown

Used forward2me to ship a high-value item. Excellent communication and extremely fast shipping, will definitely recommend.
forward2me

Response:

It's great to hear that you were happy with our service. Thanks for the feedback and we look forward to receiving more parcels for you in the future.<br/><br/>James

Unknown

No problems, reliable and fast. Cheaper shipping options would help to increase use. Sometimes just too expensive to use.
forward2me

Response:

Thanks for the feedback, your views mean a lot to us. We use DHLs premium, door to door, fully tracked service to provide our customers with the service they expect. We are more than happy to do a price match if you have some one in mind that can provide the same level of service. <br/>Also, we can consolidate packages for you which helps reduce your shipping costs. <br/>Kind Regards,<br/><br/>James

Brass Clock part

Excellent packaging and prompt service.
Keep it up
forward2me

Response:

Thanks for your kind comments, we really value your feedback. We look forward to receiving your next parcels.<br/>Many Thanks,<br/><br/>James

Unknown

Rapid and complication free...
forward2me

Response:

Thanks for taking the time to respond. We're delighted you had no issues with our service and we look forward to shipping to you again in the future.<br/><br/>James

Unknown

Good morning,
Even though I had stupid questions from Australia and I was unsure, I was delighted with the patience, the service and the fast delivery of my shoes.
Well done forward2me and thank you! This will be an integral part of my shopping.
Stephanie Grose
forward2me

Response:

Thanks for your kind comments. We're delighted you were happy with the service we provided and we look forward to shipping to you again. Please don't hesitate to get in touch again if you have any more questions.<br/>Kind Regards,<br/><br/>James

DVD

really great service. Thank you.
forward2me

Response:

Thanks for your feedback. We look forward to shipping to you again in the near future.<br/><br/>James

Unknown

Service was prompt and easy.
forward2me

Response:

We're glad that our service met your expectations. Thanks for taking the time to respond - we really appreciate your views.<br/><br/>James

Unknown

Smooth and efficent handling. Nice proactive approach - you simply get a call in case anything needs clarification. Very good!
forward2me

Response:

It's great to hear you were satisfied with our services. Many thanks for taking the time to respond - we really appreciate your views.<br/><br/>James

Unknown

very good service...Thank you
forward2me

Response:

Thanks for taking the time to leave your kind comments.<br/>Many Thanks,<br/><br/>James

Unknown

just to tell you very good servie, and quick respons on email, thank you
forward2me

Response:

Thanks for the feedback. We appreciate your views and we look forward to receiving more parcels for you in the future.<br/><br/>James

Football Gloves

Good, But the price is too expensive for me to deliver to brunei.
forward2me

Response:

Thanks for your feedback, we appreciate your views. We offer a premium, door to door, fully tracked service to provide our customers with the service they expect. <br/>Kind Regards,<br/><br/>James

Unknown

I live in the US and wanted a product apparently only available for sale in the UK. Thanks for Forward2me I have the item - a unique backpack (wearbodykit.com). Everything was painless. F2M even placed the order for me, no drama whatsoever. They are legit and highly recommended. They charge a reasonable fee but if you need your item it's definitely worth the cost. Thank you!
forward2me

Response:

Thanks very much for your kind comments, they mean a lot to us. We're delighted that you were happy with our service.<br/><br/>James

Long Life Milk

Once again absolutely superb service from forward2me. They make in Spain so much easier because I can get parcels delivered to them and they have never once failed to arrive. Customer service is first rate. Highly recommended company.
forward2me

Response:

Many thanks for taking the time to leave your feedback. We're delighted to hear you were happy with our service and we look forward to shipping to you again in the future.<br/><br/>James