UK Parcel Forwarding from £18.85 to United States of America
Customer Feefo Reviews
Feefo is an independent feedback service with verified and audited reviews.
These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:
Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.
forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.
I was extremely happy with foward2me. It's my first time using an on-shipping company and was left very pleased with how easy the process was and how quickly was shipped on to me. Thanks!
Response:
Thanks for your feedback .We're delighted to hear that you were pleased with our service and we hope to help you again in the near future.<br/>Kind Regards,<br/><br/>James
Excellent service as always, love the way you all help me to pack my parcel, helps me save lots on the shipping cost, thanks!
Response:
Thanks for your feedback, we really appreciate it. We look forward to receiving more parcels for you soon. <br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
Excellent delivery rate, but very expensive.
Response:
Thanks for your feedback. We're sorry to hear you find our service is very expensive. If you would like us to look into other shipping options for you such as Royal Mail then please let us know. Alternatively, we can consolidate parcels for you to help reduce your shipping costs. <br/>If you require any more information then please get in touch.<br/>Kind Regards,<br/><br/>James
(Sorry for the very late answer.)<br/><br/>Can you tell me more about the other shipping options that are cheaper? And how I can specify how I choose them when I want a package to be sent from you to me?
Very Fast Dispatch pay today arrived the next day! Price a bit expensive but on the whole it is very good service! Thanks Will use again!
Response:
Thanks for taking the time to respond to us, we really appreciate your feedback.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
have not received my parcel at all and it should have been here
My package is a cheque
serves is to expensive for a cheque to take so long to not even arrive
My package is a cheque
serves is to expensive for a cheque to take so long to not even arrive
Response:
Thanks for taking the time to respond to us - we hope you feel that we have dealt with the situation for you and that you have a satisfactory outcome.<br/>Kind Regards,<br/><br/>James
Amazingly fast and professional service. What would I do with 'forward2me'
Cheers,
Very satisfied customer
Cheers,
Very satisfied customer
Response:
Thanks very much for your kind comments. We're really pleased to hear you are satisfied with the service we provided and we look forward to shipping to you again in the near future.<br/>Kind Regards,<br/><br/>James
Excellent forwarding service! Extremely fast and courteous company would definitely use them again!
Response:
Thanks for taking the time to respond to us. We're delighted you were happy with our service and we look forward to shipping to you again.<br/>Kind Regards,<br/><br/>James
Superb service, fast communication and very efficient.....
to recommend A++++++
to recommend A++++++
Response:
Many thanks for your kind comments. We're delighted to hear you were happy with our service and we look forward to shipping to you again in the near future.<br/>Many Thanks,<br/><br/>James
Very good service as I managed to order from a number of website who do not deliver to my country. Thanks to forward2me it is all possible.
Response:
Many thanks for taking the time to leave us with your feedback. We look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
The service they provided me with, particularly with my slightly unusual situation was simply excellent. However, I was left very surprised by the shipping costs due to the 'volumetric' calculation used. I think forward2me could do a better job of explaining this concept in their FAQ as I certainly wasn't ordering a pillow so didn't expect it to be relevant to me.
Response:
Many thanks for your feedback - we really appreciate your views. Following your feedback we have re-visited our FAQ page to make the volumetric weight explanation more clear to our customers.<br/>Kind Regards,<br/><br/>James
The service from Forward2me was excellent - what was not so good was the service from DHL who took 5 days to deliver the package in Dublin.
Response:
Thanks for your feedback - we really appreciate your views. We're sorry to hear that the delivery of your item took longer than expected - we've looked into this for you and DHL attempted delivery but unfortunately there was nobody home to sign for the parcel.<br/>Kind Regards,<br/><br/>James
The best forwarding service I have ever used!! The service is very easy to use and sign up is more than simple!! The staff is very friendly, support is fast, responsive and very helpfull. Shipping is super fast and from my history of orders, the service is very secure and trustworthy!!! It manages to bring closer to everyone the excelent quality products that the UK has to offer, and all of these for a minimal sign up fee - the cheapest I have ever seen. Would recommend it to everyone.
Response:
Many thanks for your feeback, we really appreciate your kind comments. We're delighted to hear that you were satisfied with the service we provided and we look forward to shipping to you again in the future.<br/>Thanks again,<br/><br/>James
The service was amazing. VERY fast process and shipping. On time. Excellent communication with customer. Definitely, I'm gonna use forward2me.com again!
Response:
Thanks for your kind comments, your feedback means a lot to us. We look forward to shipping more parcels to you in the future.<br/>Kind Regards,<br/><br/>James
Surprisingly quick but a little expensive
Response:
Thanks for taking the time to feed back to us. We use DHL Express for delivery which can be more expensive in some circumstances - e.g. very small or low value items. The reasons we use this DHL are the level of service, tracking and insurance. Using the postal network provides none of these. If you would like us to look at other shipping options in future for you then please get in touch.<br/><br/>James
Nice service a little bit expensive but really really fast
Response:
Thanks for taking the time to respond, we really appreciate your feedback. We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect. If you would like us to look into different shipping options for you, for example Royal Mail then please get in touch.<br/>Kind Regards,<br/><br/>James
Pros:
Fast parcel redirection
Clear and understandable T&C
Cons:
Only one shippment option (DHL) brings speed (two days within The EU), but it's quite costly. I'd appreciate a new, "budget" optimised option.
Fast parcel redirection
Clear and understandable T&C
Cons:
Only one shippment option (DHL) brings speed (two days within The EU), but it's quite costly. I'd appreciate a new, "budget" optimised option.
Response:
Many thanks for your feedback, your views are important to us. If you would like us to look into different shipping option for you please get in touch - this is something we are looking to introduce on our website in the future but we haven't quite got there yet.<br/>Kind Regards,<br/>James
Great service. I made multiple orders including delivery through amazon by amazon's different suppliers. I must have had about 10 separate suppliers delivering and forward2me consolidated it all - it was packed really well. I really liked being able to track where it was on its journey as well. That gave me a lot of confidence. Thanks!
Response:
Many thanks for taking the time to respond, we appreciate your feedback. We look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
I look forward to several items, can be shipped together?
Response:
Thanks for taking the time to respond. Offering a consolidation service on our website is something we are going to be introducing in the future. At the moment, please get in touch through email and we can consolidate your parcels for you.<br/>If you need any more information please don't hesitate to get in touch.<br/>Kind Regards,<br/><br/>James
Service was good and very quick, the Phone was a present so changing the email address, to prevent the person finding out was not a problem.
Courier did call me to ask for an invoice that was not included with the package, I called and spoke to Jamie who sent one over within 5-10 mins.
Thanks for getting it sorted so quick
Courier did call me to ask for an invoice that was not included with the package, I called and spoke to Jamie who sent one over within 5-10 mins.
Thanks for getting it sorted so quick
Response:
Many thanks for taking the time to respond. We're really pleased you were happy with the service and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
the service worked flawlessly, there was no problem and the support was very good.
Response:
Many thanks for taking the time to respond to us. We're pleased to hear that you were happy with the service we provided and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
The service was fast and the delivery prompt. I thought it was a bit expensive for 1kg of goods so will be investigating other companies and options. A goods consolidation service would be a positive step to get value out of the shipping cost. As would the option to discard unnecessary packaging. My items arrived with all the plastic coathangers which would have added weight and bulk.
Thank you.
Thank you.
Response:
Many thanks for your feedback, your views are important to us. We are working on introducing a consolidation service on our website, however we currently offer this service if you get in touch through email. We do our best to reduce the size of your parcels such as discarding of any catalogues etc, if you would like us to remove coat hangers for you then we can do this.<br/>Please get in touch if you require any more information.<br/>Kind Regards,<br/><br/>James
Great Web site, easy to navigate. Communication excellent.
Only disappointment I had was there is no other choice than airfreight on processing screen. Found out later that I could have negotiated to use Royal Mail postage which would have saved me a heap of money.
Cheers
Western Australia
Only disappointment I had was there is no other choice than airfreight on processing screen. Found out later that I could have negotiated to use Royal Mail postage which would have saved me a heap of money.
Cheers
Western Australia
Response:
Many thanks for your kind comments. We look forward to receiving more parcels for you in the near future.<br/>Have a great weekend.<br/>Kind Regards,<br/><br/>James