Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

Great service!
forward2me

Response:

Many thanks for your kind comments. We look forward to receiving more parcels for you in the near future.<br/>Have a great weekend.<br/>Kind Regards,<br/><br/>James

Unknown

very good service
forward2me

Response:

Thanks for taking the time to leave us with your views, your feedback means a lot to us.<br/>Have a good weekend.<br/><br/>James

Unknown

I was extremely happy with foward2me. It's my first time using an on-shipping company and was left very pleased with how easy the process was and how quickly was shipped on to me. Thanks!
forward2me

Response:

Thanks for your feedback .We're delighted to hear that you were pleased with our service and we hope to help you again in the near future.<br/>Kind Regards,<br/><br/>James

Unknown

5***** service!
forward2me

Response:

Thanks for taking the time to leave us with your feedback, your views mean a lot to us.<br/>Have a great weekend.<br/>Kind Regards,<br/><br/>James

Crayons

Very efficient.
forward2me

Response:

Thanks for your kind comments, we really appreciate your feedback.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James

Unknown

easy, fast service; thanks
forward2me

Response:

Thanks for your feedback! We're glad you were satisfied with our service and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James

Bras

Excellent service as always, love the way you all help me to pack my parcel, helps me save lots on the shipping cost, thanks!
forward2me

Response:

Thanks for your feedback, we really appreciate it. We look forward to receiving more parcels for you soon. <br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James

Unknown

Excellent delivery rate, but very expensive.
forward2me

Response:

Thanks for your feedback. We're sorry to hear you find our service is very expensive. If you would like us to look into other shipping options for you such as Royal Mail then please let us know. Alternatively, we can consolidate parcels for you to help reduce your shipping costs. <br/>If you require any more information then please get in touch.<br/>Kind Regards,<br/><br/>James
(Sorry for the very late answer.)<br/><br/>Can you tell me more about the other shipping options that are cheaper? And how I can specify how I choose them when I want a package to be sent from you to me?

Childs Shoes

Very Fast Dispatch pay today arrived the next day! Price a bit expensive but on the whole it is very good service! Thanks Will use again!
forward2me

Response:

Thanks for taking the time to respond to us, we really appreciate your feedback.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James

Unknown

forward2me is perfect. It's been a long time since I first found them, and I never use another company.
forward2me

Response:

Many thanks for your feedback, we really value your thoughts.<br/><br/>James

Unknown

have not received my parcel at all and it should have been here
My package is a cheque
serves is to expensive for a cheque to take so long to not even arrive
forward2me

Response:

Thanks for taking the time to respond to us - we hope you feel that we have dealt with the situation for you and that you have a satisfactory outcome.<br/>Kind Regards,<br/><br/>James

Elbow Support

Amazingly fast and professional service. What would I do with 'forward2me'

Cheers,
Very satisfied customer
forward2me

Response:

Thanks very much for your kind comments. We're really pleased to hear you are satisfied with the service we provided and we look forward to shipping to you again in the near future.<br/>Kind Regards,<br/><br/>James

Unknown

Excellent forwarding service! Extremely fast and courteous company would definitely use them again!
forward2me

Response:

Thanks for taking the time to respond to us. We're delighted you were happy with our service and we look forward to shipping to you again.<br/>Kind Regards,<br/><br/>James

Screen Protectors - 6 Pack

Superb service, fast communication and very efficient.....
to recommend A++++++
forward2me

Response:

Many thanks for your kind comments. We're delighted to hear you were happy with our service and we look forward to shipping to you again in the near future.<br/>Many Thanks,<br/><br/>James

Unknown

Very good service as I managed to order from a number of website who do not deliver to my country. Thanks to forward2me it is all possible.
forward2me

Response:

Many thanks for taking the time to leave us with your feedback. We look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James

Unknown

The service they provided me with, particularly with my slightly unusual situation was simply excellent. However, I was left very surprised by the shipping costs due to the 'volumetric' calculation used. I think forward2me could do a better job of explaining this concept in their FAQ as I certainly wasn't ordering a pillow so didn't expect it to be relevant to me.
forward2me

Response:

Many thanks for your feedback - we really appreciate your views. Following your feedback we have re-visited our FAQ page to make the volumetric weight explanation more clear to our customers.<br/>Kind Regards,<br/><br/>James

Chocolates

A completely professional service. Thank you :)
forward2me

Response:

Thanks for your feedback - your views mean a lot to us. We look forward to helping you again in the future.<br/>Kind Regards,<br/><br/>James

Unknown

Perfect, many thanks...
forward2me

Response:

Thanks for taking the time to respond to us - we really appreciate your kind comments.<br/>Kind Regards,<br/><br/>James

Unknown

Fast forwarding, thank you!
forward2me

Response:

Thanks for your kind comments, we're delighted to hear that you were happy with our service and we look forward to helping you again in the near future.<br/><br/>James

Mens Trainers

so far so good
forward2me

Response:

Thanks for your feedback! We look forward to shipping to you again in the future.<br/><br/>James

Unknown

An excellent service, item propmtly delivered.
forward2me

Response:

Many thanks for taking the time to leave us with your feedback - we really appreciate your comments.<br/><br/>James

Unknown

very smooth Transaction
forward2me

Response:

Thanks for taking the time to leave your feedback, we really value your views.<br/>Kind Regards,<br/><br/>James

Unknown

Excellent service.. Super fast shipping and no hassles. Happy to reccomend to others.
forward2me

Response:

Thanks for taking the time to leave us with your feedback, we really appreciate your kind comments. We look forward to receiving more parcels for you in the future.<br/><br/>James

Unknown

The service from Forward2me was excellent - what was not so good was the service from DHL who took 5 days to deliver the package in Dublin.
forward2me

Response:

Thanks for your feedback - we really appreciate your views. We're sorry to hear that the delivery of your item took longer than expected - we've looked into this for you and DHL attempted delivery but unfortunately there was nobody home to sign for the parcel.<br/>Kind Regards,<br/><br/>James

Unknown

perfect service!!
forward2me

Response:

Thanks for your feedback! We really appreciate your kind comments.<br/><br/>James

Unknown

The best forwarding service I have ever used!! The service is very easy to use and sign up is more than simple!! The staff is very friendly, support is fast, responsive and very helpfull. Shipping is super fast and from my history of orders, the service is very secure and trustworthy!!! It manages to bring closer to everyone the excelent quality products that the UK has to offer, and all of these for a minimal sign up fee - the cheapest I have ever seen. Would recommend it to everyone.
forward2me

Response:

Many thanks for your feeback, we really appreciate your kind comments. We're delighted to hear that you were satisfied with the service we provided and we look forward to shipping to you again in the future.<br/>Thanks again,<br/><br/>James

Unknown

The service was amazing. VERY fast process and shipping. On time. Excellent communication with customer. Definitely, I'm gonna use forward2me.com again!
forward2me

Response:

Thanks for your kind comments, your feedback means a lot to us. We look forward to shipping more parcels to you in the future.<br/>Kind Regards,<br/><br/>James

Unknown

Surprisingly quick but a little expensive
forward2me

Response:

Thanks for taking the time to feed back to us. We use DHL Express for delivery which can be more expensive in some circumstances - e.g. very small or low value items. The reasons we use this DHL are the level of service, tracking and insurance. Using the postal network provides none of these. If you would like us to look at other shipping options in future for you then please get in touch.<br/><br/>James

Unknown

I received what i ordered in time.
forward2me

Response:

Thanks for your feedback. We look forward to shipping to you again in the future.<br/><br/>James

Unknown

Great service
forward2me

Response:

Thanks for your kind comments, we really appreciate your feedback.<br/><br/>James

Unknown

Nice service a little bit expensive but really really fast
forward2me

Response:

Thanks for taking the time to respond, we really appreciate your feedback. We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect. If you would like us to look into different shipping options for you, for example Royal Mail then please get in touch.<br/>Kind Regards,<br/><br/>James

Unknown

Easy to setup, good support and fast delivery
forward2me

Response:

Many thanks for taking the time to respond, we really appreciate your feedback.<br/><br/>James

Mens Shirts

Pros:
Fast parcel redirection
Clear and understandable T&C

Cons:
Only one shippment option (DHL) brings speed (two days within The EU), but it's quite costly. I'd appreciate a new, "budget" optimised option.
forward2me

Response:

Many thanks for your feedback, your views are important to us. If you would like us to look into different shipping option for you please get in touch - this is something we are looking to introduce on our website in the future but we haven't quite got there yet.<br/>Kind Regards,<br/>James

Unknown

Very good service
Fast
forward2me

Response:

Thanks for your kind comments, your views are really important to us.<br/><br/>James

iPhone 5

the forwarding was processed efficiently and will definitely use forward2me again!
forward2me

Response:

Many thanks for your feedback - we really appreciate it. We look forward to receiving more parcels for you in the future.<br/><br/>James

Mens Jacket

Great
forward2me

Response:

Thanks for your feedback!<br/><br/>James

Unknown

Great service. Shipping with tracking. Just in time
forward2me

Response:

Thanks for your kind comments, we really appreciate your views.<br/><br/>James

Unknown

great
forward2me

Response:

Thanks for taking the time to leave your feedback - we look forward to shipping to you again in the future.<br/><br/>James

Unknown

Super !
forward2me

Response:

Thanks for your kind comments, we really appreciate your views.<br/><br/>James

Estee Lauder Cream

Great service. I made multiple orders including delivery through amazon by amazon's different suppliers. I must have had about 10 separate suppliers delivering and forward2me consolidated it all - it was packed really well. I really liked being able to track where it was on its journey as well. That gave me a lot of confidence. Thanks!
forward2me

Response:

Many thanks for taking the time to respond, we appreciate your feedback. We look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James

Unknown

I look forward to several items, can be shipped together?
forward2me

Response:

Thanks for taking the time to respond. Offering a consolidation service on our website is something we are going to be introducing in the future. At the moment, please get in touch through email and we can consolidate your parcels for you.<br/>If you need any more information please don't hesitate to get in touch.<br/>Kind Regards,<br/><br/>James

Unknown

Awesome cheap fast reliable to Australia!!
forward2me

Response:

Thanks for your feedback, we really appreciate your kind comments.<br/><br/>James

Unknown

Service was good and very quick, the Phone was a present so changing the email address, to prevent the person finding out was not a problem.

Courier did call me to ask for an invoice that was not included with the package, I called and spoke to Jamie who sent one over within 5-10 mins.

Thanks for getting it sorted so quick
forward2me

Response:

Many thanks for taking the time to respond. We're really pleased you were happy with the service and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James

Unknown

the service worked flawlessly, there was no problem and the support was very good.
forward2me

Response:

Many thanks for taking the time to respond to us. We're pleased to hear that you were happy with the service we provided and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James

Stoles

The service was fast and the delivery prompt. I thought it was a bit expensive for 1kg of goods so will be investigating other companies and options. A goods consolidation service would be a positive step to get value out of the shipping cost. As would the option to discard unnecessary packaging. My items arrived with all the plastic coathangers which would have added weight and bulk.
Thank you.
forward2me

Response:

Many thanks for your feedback, your views are important to us. We are working on introducing a consolidation service on our website, however we currently offer this service if you get in touch through email. We do our best to reduce the size of your parcels such as discarding of any catalogues etc, if you would like us to remove coat hangers for you then we can do this.<br/>Please get in touch if you require any more information.<br/>Kind Regards,<br/><br/>James

Unknown

Great - as always
forward2me

Response:

Thanks for taking the time to leave your kind comments, we're pleased to hear you've been happy with our service and we look forward to shipping to you again in the future.<br/>Many Thanks,<br/><br/>James

Unknown

Great Web site, easy to navigate. Communication excellent.
Only disappointment I had was there is no other choice than airfreight on processing screen. Found out later that I could have negotiated to use Royal Mail postage which would have saved me a heap of money.

Cheers

Western Australia
forward2me

Response:

Thanks for your feedback, your views are important to us. We're working on introducing more shipping options for you to choose from, however as we are still a young company we haven't quite got there yet. If you want Royal Mail for any future shipments, please get in touch.<br/>Kind Regards,<br/><br/>James

Unknown

Everything is good, thanks.
forward2me

Response:

Thanks for taking the time to respond, we really appreciate it.<br/><br/>James

Unknown

I liked the fact that I was contacted prior to shipment and asked whether I might have other items coming to include in the shipment.
forward2me

Response:

Thanks for your feedback, your views are important to us!<br/><br/>James

Unknown

They delivered fast my UK shopping to my home. I recommend this service :-)
forward2me

Response:

Thanks for your feedback, we really appreciate your comments.<br/>Kind Regards,<br/><br/>James