Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

They ordered what I wanted from a website I could not access in France, forwarded it in timely manner - it was perfect!
forward2me

Response:

We're delighted to hear that our service was what you were hoping for. Thank you for your feedback - it's really appreciated.<br/><br/>James

Nexus Tablet

Excellent client service. Very quick, high quality, very kind and professional staff. Recomended
forward2me

Response:

Thanks for taking the time to leave your kind comments, it means a lot to us.<br/><br/>James

Pairs of Sunglasses

I loved it! You guys are amazing!
forward2me

Response:

Thanks for your comments, we really appreciate it. We're glad you were happy with our service and we look forward to shipping to you again in the future.<br/><br/>James

Unknown

as it should be
forward2me

Response:

Thanks for taking the time to leave your views. We're glad you were satisfied with our service. Have a good weekend.<br/><br/>James

Ladies Dress

forward2me

Response:

Thanks for your feedback, we really appreciate it. We look forward to sending your next shipment to you.<br/><br/>James
I am satisfied with everything. The guys give me good discounts on many parcels, ship fast, pack safe, do not damage anything while checking, respond quickly and friendly. Thank you!

Ladies shawl

however we did find it very expensive indeed it works out double cost for us then say to get somebody we know to post for us. We just did not want to have the hassle of having to bother anybody to post stuff for us. and be able to use a service like yourself. I think concept good but costing poor
forward2me

Response:

Thanks for taking the time to respond. We're sorry you felt you needed to give us negative feedback. We provide a premium, door to door, fully tracked service to offer our customers the service they expect. We are more than happy to do a price match if you have some one in mind that can provide the same level of service. <br/>We can also consolidate packages for you which helps reduce your shipping costs.<br/>Kind Regards,<br/><br/>James

Polo Shirt

Very good service. Waited for all my parcels and repack it in to one parcel.

/Johan
forward2me

Response:

Thanks for taking the time to respond and leave your kind comments. We look forward to shipping to you again in the future. Have a good weekend.<br/><br/>James

Unknown

The packaging was good, as well as communication. All of the process was concise and to the point. I would have only suggested that there be more (cheaper) shipping options available as sometimes, I'm not in such a hurry to warrant usage of a DHL Express service.
forward2me

Response:

Thanks for your feedback, your views are important to us. If you would like us to look into different shipping options for future shipments then please let us know. Have a good weekend.<br/><br/>James

Unknown

Service as expected. Rates could be better.
forward2me

Response:

Thanks for your comments - we provide a premium, door to door, tracked service. <br/>We are more than happy to do a price match if you have some one in mind that can provide the same level of service. <br/>We can also consolidate packages for you which helps reduce your shipping costs.<br/><br/>James

Unknown

Excellent Service.... only draw back slightly expensive.
forward2me

Response:

Thanks for your feedback. We use DHLs premium, door to door, fully tracked service to provide our customers with the service they expect. If you would like us to look into different shipping options for you then please let us know.<br/>Kind Regards,<br/><br/>James

Unknown

This works well. I'm very happy with the forwarding of the goods I ordered around the UK
forward2me

Response:

Many thanks for your kind comments - we really appreciate your views. Have a good weekend.<br/><br/>James

Unknown

Most efficient and speedy service, very happy thank you
forward2me

Response:

Thanks for your feedback.We're delighted you are happy with our service and hope to ship more parcels to you in the near future.<br/><br/>James

Duvet Cover

The idea to be able to ship goods from the UK to Switzerland is fantastic. The delivery of the parcels is pretty quick. I would recommend forward2me to friends.
forward2me

Response:

Thanks for taking the time to respond - we really appreciate your comments. Have a good weekend.<br/><br/>James

Unknown

A+
forward2me

Response:

Thanks for your feedback! Have a good day!<br/><br/>James

Ladies Tops

Great service, quick postage and excellent communication
forward2me

Response:

Thanks for your kind comments - we really appreciate your feedback. We look forward to receiving more parcels for you in the future.<br/><br/>James

Unknown

I Love this service. It's very fast and I also love how you can track your pack all the way to you.
forward2me

Response:

Thanks for your feedback. We're delighted you're happy with our services and look forward to helping you again in the future.<br/><br/>James

Leather Bikers Suit

Thank you very much for your friendly cooperation. Will certainly keep you in mind for future services.
forward2me

Response:

Thanks for taking the time to respond, we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James

Unknown

Great Service! Prompt feedback!
forward2me

Response:

Thanks for taking the time to respond, we really appreciate your feedback. Have a good day.<br/><br/>James

Console Games

I have used 2 others UK Mail Forwarding services before finding these guys. They were not only extremely helpful with a certain forwarding issue I had but were also very friendly (which I have learned one shouldn't take for granted)

Through the month I am using their service (I use it on weekly basis) there is nothing I can say but good words I can say.

In short, this is simply the best mail forwarding service out there. Period. nothing coming close.
forward2me

Response:

Thanks for taking the time to leave us with your kind comments. We're glad you're satisfied with our service and we look forward to shipping to you again in the near future.<br/>Many Thanks,<br/><br/>James

Unknown

Amazed by your service. Will definetely use Forward2me again in the future
forward2me

Response:

Thanks very much for your kind comments. We look forward to shipping to you again in the future! Have a good weekend.<br/><br/>James

Unknown

Forward2Me is my way to buy from UK
forward2me

Response:

Thanks for taking the time to respond - we appreciate it. We look forward to receiving and shipping future parcels for you. <br/><br/>Enjoy your weekend.<br/><br/>James

Unknown

I only wish that I had known about you a long time ago, You do what you promised, Very fast dispatch and delivery at very reasonable rates

Thank you and all the best Ian.
forward2me

Response:

Many thanks for your comments and we are glad to hear that you are happy with our service. <br/><br/>Have a good weekend.<br/><br/>James

Unknown

does exactly what I thought it would - and they didn't try to burn you on the postage costs - in fact they helped reduce it by repacking the item ...BONUS!

I'll be using them again.

Regards Glen
forward2me

Response:

Thanks for your feedback, we really appreciate it. We're very pleased you were happy with our service and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James

Unknown

As promised by forward2me; fast, easy and good communication!
forward2me

Response:

Thanks for your kind comments - we're delighted you were pleased with the service we offered and we look forward to processing more parcels for you in the future.<br/><br/>James

T shirts

excellent service as always
forward2me

Response:

Thank you for responding and leaving your kind comments. We look forward to dispatching more shipments for you in the near future.<br/><br/>James

Book - Admin Science Quarterly

i must say the excellent service with a great team, prompt reply for solving the issues and very friendly and co-operative.
forward2me

Response:

Thanks for your kind words, we appreciate your feedback.<br/><br/>James

DVD

Very efficient service. I use them regularly.
forward2me

Response:

Thanks for taking the time to respond - we're very pleased you were happy with our service. <br/>Kind Regards,<br/><br/>James

Unknown

You need to have more shipping and options (without have to contact the sender) and prices.

The prices for shipping are way to high compared other forwarders.
forward2me

Response:

We're really sorry that you felt you needed to give us negative feedback. We can offer alternative shipping options if you get in touch with us. We will be going live with these on the website soon but as a relatively new company we haven't quite got there yet. Please get in touch via the website and we can let you know the options that we have. <br/>Please be assured that we want to provide the best, most cost effective service for you.<br/>We look forward to hearing from you.<br/>Kind regards,<br/><br/>James

Ladies Dress

This service was fabulous - fast and efficient. Thank you.
forward2me

Response:

Thanks for your feedback - we're delighted you were happy with our service and we look forward to processing more parcels for you.<br/><br/>James

Unknown

great communication and fast shipping
forward2me

Response:

Thanks for taking the time to come back to us. Have a good day.<br/><br/>James

Unknown

Thank you.
forward2me

Response:

Thanks for taking the time to respond - we appreciate your feedback.<br/><br/>James

Pair of glasses

Excellent Service
Will Definitely Use It Again!
forward2me

Response:

Thanks for taking the time to respond to us and leave your kind comments. We're pleased you were happy with our service and look forward to shipping more parcels for you in the future.<br/><br/>James

Ignition Module box

Great service..1st parcel arrived missing an item but it could not be proved who was at fault,the supplier or F2me. Second parcel was 100% and arrived speedily. Overall a great service!
forward2me

Response:

Thanks for your feedback - we really appreciate it. We're very pleased you were happy with our service and we look forward to helping you again in the future.<br/><br/>James

Commercially Processed Coffee Granules and Green Tea Sachets

I found the service Excellent, very helpful and I would recommend to others. I just find the service a little expensive because the way you calculate the weight and size. Other then that Perfect.
forward2me

Response:

Many thanks for taking the time to leave your feedback. We use DHL premium door to door tracked service as default but if you have managed to find a company who can offer the same level of service then we are more than happy to provide a price match - please get in touch. <br/>We look forward to shipping more parcels for you. <br/>Kind Regards,<br/><br/>James

Docking station

Excellent and very quick service. Flexible and understanding personel. My warmest recommendation for this company !
forward2me

Response:

Many thanks for your kind words and for taking the time to respond.<br/>Kind Regards,<br/><br/>James

Unknown

Fast and perfect service. Very kind people!
forward2me

Response:

Thanks for taking the time to leave your kind comments. We look forward to receiving more parcels for you in the future.<br/><br/>James

Unknown

Excellent communication even at 9pm. My order from UK was dispatched same day and delivered to Cyprus over the weekend
forward2me

Response:

Thanks for your feedback, we're delighted you were happy with our service and we hope to help you again in the future.<br/><br/>James

Unknown

So far have only used this service once but first time was excellent

thank you
forward2me

Response:

Many thanks for taking the time to respond. We're glad you were happy with out services and we look forward to receiving more parcels for you in the future.<br/><br/>James

Unknown

Good communication
Easy-to-use website
Straightforward process
A little more expensive (but not excessively so) when compared with shipping from USA using same carrier
forward2me

Response:

Thanks for taking the time to respond - your feedback is very important to us. We look forward to shipping more parcels to you in the future.<br/><br/>James

Jewellery

Superb service as always. Forward2me is the best invention ever. Now if you could add a 'buy it for me' option as well that would be great.....
forward2me

Response:

Thanks for taking the time to respond - your views are important to us. We do provide a personal shopper service through e-mail at the moment but this service will be going live on the website in the next month.<br/>Any questions please don't hesitate to get in touch.<br/><br/>James

Ladies Skirts

excellent service as always!!!!!
forward2me

Response:

Thank you - we're really happy that your pleased.<br/>Kind Regards,<br/><br/>James

Unknown

I rate them excellent because of several things:
1. Incredibly fast written answers (and to the point) to mailed questions.
2. My package was inspected and mailed in a good secured bag.
3. The status-updates and tracking information were accurate.
4. Shipped after they received my payment on forwarding, same day!

Their prices are okay for me, because I value speed and service.
forward2me

Response:

Many thanks for taking the time to leave your views - your feedback is important to us. <br/>We're really pleased that your happy with our services and that you like what we do and how we do it - we'll pass on your kind comments to our dedicated team.<br/>We look forward to taking care of your parcels in the future.<br/><br/>Kind Regards,<br/><br/>James

Unknown

Very pleased with the service & promptness, I also liked that I could track my delivery evert step of the way.
forward2me

Response:

Your feedback means a lot to us - thanks! We're delighted you were satisfied with our service and we look forward to helping you again in the future.<br/><br/>James

Unknown

Very easy to understand, fast delivery.
forward2me

Response:

Thanks for taking the time to respond to us. We look forward to shipping to you again in the future.<br/><br/>James

Ladies Jumper

Wow, was that ever fast!!! Amazing service, thank you
forward2me

Response:

Thanks for your kind comments - we really appreciate it! We look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James

Unknown

The time it took you to get the product sent, was very short, no problem, perfect.
forward2me

Response:

Many thanks for taking the time to leave your feedback. We look forward to shipping to you again in the future!<br/><br/>James

Unknown

Excellent fast shipping service to Australia, was able to track package to Australia, would use again for buying in the UK. A+++++!
forward2me

Response:

Thanks for your feedback and your kind comments. We look forward to shipping to you again in the future.<br/><br/>James

Ladies Jacket

It took a while before my expat friends convinced me this was a good service, and now that I finally subscribed to it, I wish I had done it earlier.
forward2me

Response:

Thanks for your feedback - we're glad you decided to sign up and you were happy with our service. We look forward to helping you again in the future.<br/><br/>James

Mobile Phone - Used

Great communication...very fast and affordable shipping...
Thank you.
forward2me

Response:

Thanks for taking the time to respond - we're very pleased you were happy with our service.<br/>Kind Regards,<br/><br/>James

Unknown

Service is good, when ever I sent an email I recieved a reply on time.

I found the service to be expensive compared to others couriers who offer the same service.
forward2me

Response:

Many thanks for taking the time to leave your feedback. We use DHL premium door to door tracked service as default but if you have managed to find a company who can offer the same level of service then we are more than happy to provide a price match - please get in touch. <br/>We look forward to shipping more parcels for you. <br/>Kind Regards,<br/><br/>James