Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

Efficient but VERY expensive
forward2me

Response:

Thanks for your feedback. We're sorry to hear that you found our service expensive - we ship through DHL's premium, door to door, fully tracked service to provide our customers with the level of service they expect. If, for any future shipments, you would like us to look at other shipping options for you such as Royal Mail, please get in touch.<br/>Kind Regards,<br/><br/>James
I understand, however, perhaps you could offer other alternatives, which are not for example premium. <br/><br/>Items arrive within 48 hours, however I would be willing to pay less and have them arrive in 4 days for example.<br/><br/>Thanks!

Unknown

It was so easy to sign up and arrange forwarding of packages. Fantastic.
forward2me

Response:

Thanks for your kind comments - we really appreciate your feedback. We look forward to helping you again in the near future.<br/>Kind Regards,<br/><br/>James

Fitflops

Excellent and efficient service as always
forward2me

Response:

Thanks for taking the time to respond to us. We really appreciate your kind comments.<br/>Kind Regards,<br/><br/>James

Ladies Jacket

The only service was quick and easy. I will definitely be using it again in the future. The only negative I had was the Dhl delivery person stated it had been signed for in the tracking process when it had not been, it had been left under the doormat. However I understand this is not forward2me's fault.

Thanks and I am excited to use it again in the future
forward2me

Response:

Thanks for taking the time to leave us with your feedback. We're very pleased to hear that you were happy with our service and we look forward to receiving more parcels for you in the future.<br/>Kind Regards,<br/><br/>James

Unknown

Forward2me offer a five star service.I always praise the staff who deals with so many packets but still they are often there to help you and give you advice where it is necessary.Wonderful work. KEEP IT UP
forward2me

Response:

Many thanks for your very kind comments - we're really pleased that you're happy with our services. <br/>We do try really hard to get it right.<br/>We look forward to helping you again very soon.<br/><br/>Kind Regards,<br/><br/>Janet

Unknown

EXCELLENT SERVICE AND DELIVER!
forward2me

Response:

Great News - thanks!<br/><br/>Look forward to helping you again soon.<br/><br/>Kind Regards,<br/><br/>Janet

Unknown

Very transparent service, both before and after signing up, good instructions and really fast at forwarding packages!
forward2me

Response:

We're really pleased that your happy with our services - great news!<br/><br/>Thanks for letting us know.<br/><br/>Kind Regards,<br/><br/>Janet

Unknown

Fair price, fast shipping, good communication.
forward2me

Response:

Fantastic news - thanks for letting us know.<br/><br/>Look forward to helping you again soon.<br/><br/>Kind Regards<br/><br/>Janet

Unknown

Pretty much one of the first few people to get there hands on an iPhone 5 in Malta thanks to Forward2Me. Very quick delivery (overnight) but could lower the prices just a bit, but otherwise they're just Amazing. Thanks
forward2me

Response:

We can offer a cheaper method of shipping with no guarantees and tracking - for this type of high value item its a safer bet using our fully tracked, door to door, premium service that is delivered to you over night.<br/>Kind Regards,<br/><br/>Janet

Car Tax Disc Holder

Happily received my parcel =)
Good communication & very helpful =)
As for cost of delivery - Saving cost when consolidate items =)
forward2me

Response:

Many thanks for your kind comments - we're really pleased that you're happy with our consolidation service and all our communication with you.<br/><br/>We look forward to assisting with more parcels for you in the future.<br/><br/>Kind Regards,<br/><br/>Janet

Ladies Dress

I've received my package in perfect contition in a reasonable time... for a very unreasonable amount of money. Way too expensive, won't repeat the mistake. Should also start a forum to let peple know before they adventure themselves, their postage is usually 3x more expensive than your items! Bad.
forward2me

Response:

Many thanks for your comments.<br/><br/>We are a relatively young company and are developing our website and improving our offering all the time. Whilst we have development plans to put all the shipping options on the website we are not quite there yet.<br/><br/>We do pride ourselves on our customer service and are able to offer any type of shipping service to suit all pockets - please get in touch and we are more than happy to help. <br/><br/>We have many satisfied customers all over the world and would like to do as much as we can to assist you with the forwarding of packages.<br/><br/>We would be really grateful if you could give us a second chance to show you that we can actually help with this.<br/><br/>We hope you will get back in touch.<br/><br/>Kind Regards,<br/><br/>Janet

Mobile phone case

Good service but the price-ing could have been clearer. I forgot to ask specially how much Consolidating my goods would be. It would have been a better service to let me know that it costs additionally.
forward2me

Response:

Thanks for your kind comments - we are working on our website all the time, to develop new functionality to provide an improved, informative service for you.<br/><br/>We would really like to have this available on the website now but these things take time. In the meantime please get in touch via the website before you ship your next parcel and we are more than willing to assist in quoting before you ship.<br/><br/>Hope this all helps and we hope we can help you with more parcels very soon.<br/><br/>Kind Regards,<br/><br/>Janet

Unknown

Verry good
forward2me

Response:

Thank you - we're pleased that you are happy with what we do.<br/><br/>Look forward to helping you again soon.<br/><br/>Kind Regards,<br/><br/>Janet

Unknown

Brilliant service...bit pricey but the customer services team is very helpful, and the delivery is very efficient.
forward2me

Response:

We're really pleased that you're happy with our services - please contact us via the website if you would like us to look at different shipping methods.<br/><br/>We look forward to assisting you again very soon.<br/><br/>Kind Regards,<br/><br/>Janet

Packs of Chocolates

Continues to be an outstanding service. Thanks again. :)
forward2me

Response:

Many thanks for your kind comments. We're glad you were satisfied with our service and we look forward to shipping to you again.<br/>Kind Regards,<br/><br/>James

Unknown

The service I have received from forward 2me so far has been excellent.
forward2me

Response:

Thanks for you feedback - we really appreciate your kind comments!<br/>Many Thanks,<br/><br/>James

Star Ways Collection Toy

Perfect service but a little expensive
forward2me

Response:

Thanks for the feedback, we really value your comments. If you would like us to look into different shipping options for your future shipments then please get in touch.<br/>Many Thanks,<br/><br/>James

Mens Shirt

Dedicated, organized service and speedy delivery. I enjoyed all!
forward2me

Response:

Great news - thanks for your kind comments.<br/>We look forward to helping you again soon.<br/><br/>Take Care,<br/><br/>Janet

Unknown

The goods were forwarded as soon as I paid for the shipping and received them the day after. Will certainly make use of this service again.
forward2me

Response:

Hope you're enjoying your kindles and we look forward to helping you again soon.<br/><br/>Kind Regards,<br/><br/>Janet

Unknown

thanks for the corporation,but you are a bit expensive!
forward2me

Response:

Appreciate your comments - we can offer different shipping methods with no tracking and guarantees if that's what you would like to use.<br/><br/>Look forward to helping you again soon.<br/><br/>Kind Regards,<br/><br/>Janet

Unknown

Extremely impressed with the excellent service!!!
forward2me

Response:

Many thanks for your great comments - we look forward to looking after more parcels for you.<br/><br/>Kind Regards,<br/><br/>Janet

Unknown

The service is incredible! Till today all my packages arrived as soon as possible, so pretty fast. Thanks a lot!
forward2me

Response:

Fantastic news, we're really pleased.<br/><br/>Many thanks,<br/><br/>Janet

Unknown

Couldn't be worse. Won't use them again. It wasn't the service; it was the stupidity which cost me a lot of money.......:-(
forward2me

Response:

We like to think we have come to a satisfactory outcome on any issues that may have accidentally arisen - we are sure this is the case on this one too<br/><br/>We hope you will continue to use forward2me as your parcel forwarder.<br/><br/>Kind Regards,<br/><br/>Janet

Unknown

Very fast transaction, great contact. Thx for all
forward2me

Response:

Great - we're really pleased.<br/><br/>Thanks<br/><br/>Janet

Lightning Adapters

Excellent service
forward2me

Response:

Thanks for your kind comments, we really appreciate your feedback.<br/>Many Thanks,<br/><br/>James

Unknown

Outstanding!.., one of the best web inovation bussiness. Very Fast Deliver!
forward2me

Response:

Many thanks for your feedback, we really value your thoughts. We look forward to receiving more parcels for you in the future.<br/>Kind Regards,<br/><br/>James

iPhone 5

Excellent service. Great !!!
forward2me

Response:

Thanks for your kind comments. We're really pleased you were happy with our service and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James

Unknown

Very fast delivery
forward2me

Response:

Thanks for your feedback, we really appreciate your kind comments.<br/>Kind Regards,<br/><br/>James

Unknown

I have used this service many times, and it works smoothly. You recieve information when the things you ordered from web sites sending to UK adresses arrives, and as soon as you follow a few steps, you can sit back and wait:-) i miss options for delivery speed, since sometimes the road delivery is simply SLOW 5 days. airtakes one day or two. I havebeen informed that it is most cost effective, thanks for ok prices...still.. it had been interesting to get a look into how much extra it would cost to get the transittime down.. one easy way is to let you choose the option by choosing it on payment screen could be to big help, so we could see what suits our needs at that time.:-) other than that: thank you to my UK forwarder heroes, you are great!:-)
forward2me

Response:

Thanks for your feedback - we really appreciate your comments. We'll be offering the different shipping methods on our website in the future, but as a relatively new company we haven't quite got there yet.<br/>Kind Regards,<br/><br/>James

Travel Kit for Garmin Series

First class service. Pleasure to deal with.
forward2me

Response:

Thanks for your feedback, we really appreciate it.<br/><br/>James

Unknown

fast service!! 5star...price reasonable but you can make it more cheaper..
forward2me

Response:

Thanks for taking the time to leave us with your feedback, it is really important to us.<br/>We look forward to receiving more parcels for you in the future.<br/>Kind Regards,<br/><br/>James

Unknown

Excellent service! Very professional, but friendly and polite at the same time. They aim to acomplish the job best way possible!
forward2me

Response:

Thanks for your kind comments. We're really pleased you were happy with our service and we look forward to shipping to you again in the near future.<br/>Kind Regards,<br/><br/>James

Unknown

can finaly order stuff that can be deliverd to my adress from the UK but It was a bit on the expensive side. a little to much of the good stuff.
forward2me

Response:

Thanks for your feedback. We're sorry to hear you found our service expensive.<br/>We ship our parcels through DHL's premium, door to door, fully tracked service to provide the quality service our customers expect. If you would like us to look at different shipping option for you, such as Royal Mail for future shipments then please get in touch. <br/>Kind Regards,<br/><br/>James

Iphone Case

Excellent! Thank you
forward2me

Response:

Thanks for your feedback - we really value your comments.<br/>Many Thanks,<br/><br/>James

Unknown

Fast, efficient and reliable. Exceeded expectations!
forward2me

Response:

Thanks for your mail. We're delighted you were happy with our service and we look forward to receiving more parcels for you in the near future.<br/>Kind Regards,<br/><br/>James

Indicator covers

Very fast service and great communication!
forward2me

Response:

Thanks for your kind comments, we really value your feedback.<br/>Kind Regards,<br/><br/>James

Unknown

My order arrived very quickly with no problems. I will definitely use forward2me again.
forward2me

Response:

Thanks for taking the time to respond to us, we're pleased you found everything went smoothly for you and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James

Unknown

Very fast service, great communication!
forward2me

Response:

Many thanks for your feedback, we really value your comments. We look forward to receiving your parcels in the future.<br/>Many Thanks,<br/><br/>James

Screen protectors

I have always been extremely positive as regards the service and the nice approach of the staff and all the crew who work diligently to meet the customer so-called demands. I always received the items as promised in their due time. To add, I would like to thank forward2me who on my requests any delayed item will be waited for, to send all the purchased goods toghether and paying only for the whole bunch. What I can comment about is that I wish that there could be discount on the postage now and then for faithful customers. But I do comprhend that postage and shipping is costly, particularly when sent expressly. Overall I am satisfied and honestly I have no negative experience. And in the contigency of such mishaps, I do understand that sometimes there are third parties that can precipitate a failure and circumastances are not always our under control. We are all humans and liable to such defaults. No problem I do understand.
forward2me

Response:

Thanks for taking the time to leave your feedback. We really appreciate your thoughts.<br/>Kind Regards,<br/><br/>James

Unknown

Thanks!
forward2me

Response:

Thanks for your feedback.<br/><br/>James

Unknown

fast, simple and reliable
forward2me

Response:

Thanks for your kind comments, we're really please to hear that you're happy with our service.<br/>Kind Regards,<br/><br/>James

Alarm Clocks

Everything worked well and the service was excellent.
forward2me

Response:

Thanks for taking the time to respond to us, we really value your comments. We look forward to shipping to you again in the future.<br/>Many Thanks,<br/><br/>James

Unknown

very fast shipping
forward2me

Response:

Thanks for your feedback, we really appreciate your comments.<br/>Kind Regards,<br/><br/>James

Unknown

Everything went smoothly and effortlessly. My package arrived at Forward2me within a week of ordering, and it only took 2 days to get from the UK to Canada. Shipping charges and duty weren't as bad as I thought, and the amount owing to Forward2me was easily paid through paypal. As long as I'm ordering anything out of the UK who can't ship to Canada, I will definitely be using them. I was provided a tracking number and could track my package the entire time to make sure everything was going okay.
forward2me

Response:

Thanks for your feedback and for your kind comments. We're glad you found everything went well and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James

Unknown

Your service was a bit costly but excellent?
forward2me

Response:

Thanks for your mail, we really value your views. If you would like us to look into different shipping options for you next time, for example Royal Mail, then please get in touch.<br/>Kind Regards,<br/><br/>James

Unknown

VERY GOOD SERVICE
forward2me

Response:

Thanks for your kind comments. We look forward to shipping to you again in the future.<br/>Many Thanks,<br/><br/>James

Unknown

The only problem is that it is expensive. The service is good.
forward2me

Response:

Thanks for your feedback. If you would like us to look into different shipping options for you in the future then please get in touch. <br/>Kind Regards,<br/><br/>James

Leather Boots

Excellent communication, fast service. A bit expensive though
forward2me

Response:

Thanks for taking the time to respond to us, we really appreciate your feedback. If you would like us to look into different shipping options for you in the future then please get in touch.<br/>Kind Regards,<br/><br/>James

Ladies Top

Excellent service!
forward2me

Response:

Thanks for your feedback, we really appreciate your comments. We look forward to shipping more parcels for you in the future.<br/>Many Thanks,<br/><br/>James

Tape measures

Really, really good service but does seem a bit pricey...
forward2me

Response:

Thanks for your feedback, we really value your comments.<br/>We ship our parcels through DHL's premium, door to door, fully tracked service to provide the quality service our customers expect. If you would like us to look at different shipping option for you, such as Royal Mail for future shipments then please get in touch. <br/>Kind Regards,<br/><br/>James