Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

DHL Express Worldwide
Great service

Kendamil - 800g - Follow On organic

DHL Express Worldwide
Excellent service

Video Game PS1

FedEx International Economy
Acceptable.. Not that good as other forward shipping services..
forward2me

Response:

HI,

Many thanks for your feedback, this is very important to us however I'm sorry that you feel that we aren't as good as other forwarders. We pride ourselves on being one of the best in the industry.

I will contact you directly by email to see if there is a particular reason you feel this way and if there is something we can do to improve how you feel about the company.

Kind regards,
Tracy.

Plastic Item - space projector

UPS Express Saver
I've used the service a few times now over the years. Reliable and easy to use option for shopping in the UK and shipping to the US.

Unknown

DHL Express Worldwide
Always deliver promptly

Unknown

DHL Express Worldwide
Fast, efficient, fairly priced. All web-forms and functions worked smoothly. I received accurate documentation and updates on time. I was a little wary using a service time this for the first time and very pleased with how everything went. Will comfortably use again.

Unknown

FedEx International Economy
Very good.

Unknown

DHL Economy Select
Transfer was almost transparant, and whilst the service was a bit pricey and did not include customs fees, I'm sure it's an alright price overall.

Unknown

DHL Express Worldwide
質問への回答がわかりやすい
注文から発送までが非常に早い

Wireless Speaker

UPS Express Saver
Your delivery service is fast but your delivery cost is too exorbitant for only a few items, and this where I give you 1 star.

Blinds

FedEx International Priority
Efficient and friendly service. One thing can improve is you can help provide Invoice for clearance.

Unknown

DHL Express Worldwide
Good service but tooo expencive

Unknown

DHL Express Worldwide
Thank you for a hassle-free, pleasant transaction. Highly recommended!

Tablet - Electronic

UPS Express Saver
Fast and professional ! will use again

Unknown

DHL Economy Select
Very happy with service and the service provided

Unknown

DHL Economy Select
Great service, really useful. A bit confusing automatic emails that were sent.

Electronic wifi smart device

DHL Economy Select
Ich habe jetzt zwei Packete mit forward2me bekommen. Die Ware war gut verpackt. Außerdem ist der Service sehr transparent gestaltet. Die Preise auf der Homepage sind allerdings zu niedrig angegeben. Da könnte der ein oder andere schon enttäuscht werden.

Tights

UPS Express Saver
They take long time to answer in email , also When shipping, one piece is shipped. I have a problem with collecting shipments

T Shirt

UPS Standard Single
Profesionalidad y rapidez

Unknown

FedEx International Economy
It seems that there was a problem at customs, but thanks to you, I was able to receive the luggage safely. If you have a chance, thank you again next time.

Unknown

DHL Express Worldwide
荷物の発送及び質問に対する返信が早いので、お勧めです。また利用させていただきたいと思います。

Jumper

DHL Express Worldwide
Very good services all my goods always arrived in Mozambique complete and well protected. I advise the service

Unknown

DHL Express Worldwide
Trouble communication and refund, when problems emerge!!!
forward2me

Response:

Hi,

Many thanks for your feedback.

I do sincerely apologise that there has been some miscommunication and misunderstanding about the rejection of your package with Slovenian Customs.

I believe that your original shipping fee via the budget untracked service was refunded some weeks ago by our Customer Service team so you could reship your parcel via a tracked method.

However it seems that you are still unhappy about the outcome and will contact you directly via email to see how we can resolve the situation.

Kind regards,
Tracy.

Unknown

DHL Express Worldwide
Great Service, Fast Shipment

Smartphone

DHL Express Worldwide
配送が早いのは素晴らしい。
配送の業者選択肢は多いほうがいいと思います。
日本の配送業者から事前に連絡がこないのは難点です

Unknown

UPS Express Saver
梱包がかなり雑であったため減点した。
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm sorry to hear that your parcel arrived with you somewhat battered although you haven't mentioned that any of the goods inside had been damaged so I'm hoping they are in good condition.

I see that you didn't request that we combine and repack your goods before shipping. Although forward2me check to ensure that goods are safe and secure for international shipping the goods would not be repacked into a new package unless this was requested by the customer.

I hope this helps explain the reason why your parcel was not repacked before shipping however I will contact you shortly to establish the full facts.

Kind regards,
Tracy

Flavoured Pods

DHL Express Worldwide
It cost $80 to ship a small box from thw UK to the US. They didn't offer an economy option... or I didnt see it. The shipping options should be clearly displayed to the customer. The package arrived in 2-3 business days, in great shape. The registration process and web GUI were great... very intuitive.i won't be using them again... I may have, if the shipping was reasonable. If a small box is really expensive to mail, I'd imagine the large boxes are even more expansive and completely out of the question. Can' buy somethimg small + can't buy something large = unusable service.
forward2me

Response:

HI,

Many thanks for your feedback.

I'm sorry to hear that although you are overall happy with the service we offer you are not looking to use our services again due to the price for shipping.

When shipping internationally from the UK couriers calculate the cost of shipping on the amount of space the shipment takes up in transit. This is called the volumetric weight. Couriers always calculate the fees in this way unless the actual weight of the parcel is higher than the volumetric weight.

For this reason we do offer a combine and repack service, customers submit a request to our warehouse, who then evaluate the parcel to see if the size can be reduced to help make the shipment as cost effective as possible.

I see that you did not take advantage of this option so although the weight of the parcel was 1.19 kg the volumetric and chargeable weight was 3.05 kg. If we had been able to reduce the package to the lower weight the cost of shipping may have been lower, we arrange a repack automatically, this option needs to be chosen by the customer.

I can confirm that when you shipped your goods we did not have any economy services available. Within the past week we now offer FedEx Connect to the USA which is an economy service and is cost effective for smaller parcels. Also in the coming weeks you should see an economy service with UPS become available.

I hope you will consider using our service again in the future and maybe try one of these economy services. Another option would be to take advantage of our free 30 day storage period and include a number of purchases within one shipment using the combine and repack process.

Please feel free to contact our customer services at any time if you have any questions about my response or if you feel would like us to confirm any shipping prices before you go ahead with shipping.

Kind regards,
Tracy.

Unknown

DHL Express Worldwide
it all worked!

Unknown

FedEx International Economy
Worked the way it was supposed to.

Unknown

FedEx International Economy
連絡もスムーズでとても良かったです!

Ceramic Item - mug

DHL Express Worldwide
Considering i only had 1 box to be delivered the system gave me no choice but to have it repacked which wasnt necessary. The final cost ended up being far more than the original estimate. I will definately not be using the service again.

Unknown

FedEx International Economy
UNITED KINGDOM / GUERNSEY / TURKEY / Germany 各国に住所を持てるので、
どうしても欲しい物が有った時、国内のみ配送のオークションで落札したい時に使わせて頂いております。

WARHAMMER MODELS

DHL Express Worldwide
Excellent as ever high recommended!

Model parts

DHL Express Worldwide
Their notification and repacking service are awesome. The postage rates are expensive but are on par with other similar services. If they took photos of the packaging and contents when repacking I would rate them at 5 stars. Their communication is great and the staff seem quite knowledgeable with international deliveries.

Unknown

FedEx International Priority
Prices are too high, especially the personal shopper

Unknown

FedEx International Economy
People who care. Get things done.

Unknown

DHL Express Worldwide
Super easy, good customer service, reasonable price. Recommend!

Unknown

DHL Express Worldwide
Very professional and prompt service. My international package arrived faster than my domestic orders. Will definitely use again!

Unknown

FedEx International Economy
Great customer service & communication. Speedy delivery. Recommended.

Childs Clothing 1 x hoodie 1x top pokemon

TNT Economy Express
Exellent service - easy, quick and reliable. I have ordered multiple items and multiple times - never had any problems and always gotten 10/10 service.

Unknown

UPS Standard Single
It’s so easy to use

Unknown

DHL Express Worldwide
Amazing! Purchased off etsy from a buyer who would not ship to Oz. Was a little nervous about using a service like this but it was so good. I will definitely use forward2me again in the future.

Unknown

DHL Express Worldwide
It was very easy to use, my packages arrived super fast. Can not wait to order more stuff

Unknown

FedEx International Economy
Really works. Trustworthy. Package was successfully delivered to me. Online notification works well. Package tracking is abailable

Kendamil - 800g - toddler milk

FedEx International Priority
Great Customer Service. Awesome tracking info and options for couriers. Smooth and easy process. Very Happy Customer!

Unknown

DHL Express Worldwide
Excellent service with fast delivery time from UK. Transaction was smooth but delivery cost was on the high side.

Unknown

DHL Express Worldwide
Items packaged carefully and items received very quickly!

Pair of Trainers

DHL Express Worldwide
Great service

Football Shirt

DHL Express Worldwide
I am regular customer,its been almost 2 years.

Unknown

UPS Express Saver
Could not have been easier to use