You can now delete your forward2me account yourself, from your profile. Deleting is permanent, so here's what to know first and how it works.
Before You Close Your Account
You can't delete your account while your wallet balance isn't zero:
- If you have credit on your account, contact us so we can refund it first.
- If you have an outstanding balance, you'll need to pay it off first.
Deleting your account also means you'll lose access to your packages and shipments — including anything still on its way to the warehouse or awaiting shipment. Make sure nothing is in transit before you delete.
It's also worth downloading any invoices or records you may need, as you'll lose access to them once your account is deleted.
How to Delete Your Account
- Go to Profile → My Profile.
- Open the Delete Account card, under Notifications.
- Confirm the deletion:
- If you have a password: re-enter your current password.
- If you signed up with Google or Facebook: you don't have a password, so type DELETE to confirm.
What Happens After You Delete
- You're logged out everywhere and won't be able to log back in.
- You'll receive a confirmation email.
- You're removed from our marketing emails.
- You can register again later with the same email address — but that creates a brand-new account, and your old one isn't restored.
Deleting your account deactivates your data.
If you have further questions — including anything about your personal data — please contact our Customer Experience team.