When your packages have been processed at our warehouses and are ready to be shipped, you can request shipment and pay directly from your account. Here's how.
- In your Package Inbox, find the parcel you want to ship and tick the checkbox next to the sender details.
- Click the green Ship Now button.
- Choose from the available courier services (e.g. DHL, FedEx, UPS), based on the price and speed that suit you. Available courier services depend on factors such as your warehouse location, destination country, package contents, and the selected shipping options.
- Scroll to the bottom and click Pay Now.
- Select your payment method and follow the on-screen instructions to complete payment.
- Once your payment is confirmed, we begin preparing your parcel for dispatch. You will receive an email with your tracking details once the parcel has been collected and scanned by the courier.
Tip: If you're shipping more than one parcel, select them all and use the Combine and Repack service before clicking Ship Now to save on international shipping costs. See Combine and Repack options.
Accepted Payment Methods
We accept the following payment methods:
- Credit or debit card
- PayPal*
- Apple Pay
- AliPay
For bank transfer**, contact our Customer Experience team to check whether it's available for your shipment.
* PayPal availability can vary by country. If you're unsure whether it's available in yours, contact us at info@forward2me.com.
** Please note that bank transfers may take longer to process, and your shipment will be prepared once the payment has been received and confirmed.
What Happens After You Pay
Once your payment is received, we prepare your parcel for shipping, including the export paperwork needed for a smooth customs and delivery process. Here's what to expect:
- Dispatch: The courier collects your parcel. Once the driver scans it, tracking details appear in your shipment history.
- Tracking: You can follow your parcel's real-time progress through those tracking details at any time.
- Notifications: You'll receive automatic email updates as soon as your parcel is dispatched, keeping you informed of its status.
If you have further questions, please contact our Customer Experience team.