Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
HuskyCat
14 June 2025
UPS Standard Single
H
Professional cost effective service with clear information and guidelines. Wide range of forward-shipping methods including repackaging to bundle or vice versa and insurance options. Reasonable pricing, timely status updates including photos of received package and both-side confirmation before processing further. Package delivered to final destination in good shape within declared timing.
Angela Kelly
14 June 2025
FedEx Connect Plus
AK
What a simple and safe way to order something from Europe (from the USA). I was nervous but I got updates when my package arrived in Germany, and used the website to then choose my preferred method to ship to the US. Within 2 weeks from placing my order with the supplier, I had my package. Would recommend!
Matthias
12 June 2025
FedEx Connect Plus
M
quick delivery, everything was packed nicely. will ship again. the free 30 days are very handy.
Peter Korizma
12 June 2025
UPS Standard Single
PK
As always: Absolutely lightning-fast processing and shipping of the package to Germany! Very good price!
Many thanks for the 5 star review. 😊
Edouard
11 June 2025
DHL Express Worldwide
E
Great service fast and easy
Many thanks for the 5 star review. 😊
Bob Cummerlander
07 June 2025
FedEx International Economy
BC
Excellent service and great communication! My item was forwarded to me at a great price and timely manner. I definitely, recommend using this service if you’re having difficulties getting items delivered directly to you.
Many thanks for the 5 star review. 😊
angelsongbird
06 June 2025
FedEx Connect Plus
A
The service is very easy and quick—especially if you respond to them and submit your invoice in a timely manner. Some people have complained about the mandatory repacking fee, but it really depends on your package.
The first time I used the service, I was charged a repacking fee because my shipment included a liquid (lotion) along with some clothes. They repacked it securely according to international shipping guidelines and even helped reduce the overall shipping cost. I believe they’ll also repackage items that arrive in overly bulky boxes into smaller, more efficient packaging.
The second time, I didn’t have to pay a repacking fee at all. My packages always arrived quickly, and I’ve had a great experience overall. I highly recommend this service.
The first time I used the service, I was charged a repacking fee because my shipment included a liquid (lotion) along with some clothes. They repacked it securely according to international shipping guidelines and even helped reduce the overall shipping cost. I believe they’ll also repackage items that arrive in overly bulky boxes into smaller, more efficient packaging.
The second time, I didn’t have to pay a repacking fee at all. My packages always arrived quickly, and I’ve had a great experience overall. I highly recommend this service.
Thank you so much for your detailed feedback! We're really glad to hear that you found the service easy and quick to use. It's great that our team was able to help with repacking your first shipment safely and cost-effectively, especially with liquids involved.
You're absolutely right the repacking fee depends on the contents and condition of the package when it arrives, and we always aim to ensure packages are compliant with international shipping standards while keeping costs as low as possible.
Customer Satisfaction Team
You're absolutely right the repacking fee depends on the contents and condition of the package when it arrives, and we always aim to ensure packages are compliant with international shipping standards while keeping costs as low as possible.
Customer Satisfaction Team
Kosovo
06 June 2025
UPS Express Saver
K
It was smooth and fast. Thank you so much for making my life confortable.
Many thanks for the 5 star review. 😊
Elizabeth Brown
04 June 2025
UPS Worldwide Expedited
EB
Service was very fast and they kept me informed every step of the way.
Many thanks for the 5 star review. 😊
MJ
03 June 2025
FedEx International Economy
M
You did exactly what you promised! Package was received promptly as expected. Thank you
Many thanks for the 5 star review. 😊
Nida T
03 June 2025
FedEx Connect Plus
NT
Good communication and fast shipping
Many thanks for the 5 star review. 😊
Michael
03 June 2025
UPS Standard Single
M
Too long, too unfrendly
Thanks for the feedback.
We're currently experiencing a high volume of tickets, so replies may take a little longer than usual. We appreciate your patience and will get back to you as soon as we can.
Customer Satisfaction Team ,
We're currently experiencing a high volume of tickets, so replies may take a little longer than usual. We appreciate your patience and will get back to you as soon as we can.
Customer Satisfaction Team ,
Phil
30 May 2025
UPS Standard Single
P
Second time and all went well
Thanks for the 5 star review.
customer
29 May 2025
DHL Express Worldwide
C
Great communication and easy to update information on your orders
Thanks for the 5 star review.
Sarah
27 May 2025
FedEx Regional Economy
S
Was a little confusing at first, but once I figured it out… it was amazing and made it possible for me to get a book that wouldn’t ship to the US or the UK to my friend.
Many thanks for the 5 star review. 😊
Adrián Smrek
27 May 2025
UPS Standard Single
AS
It was great experienct.
Our local shipper did not contact me on delivery date, he just call me he is in front of my house...
Our local shipper did not contact me on delivery date, he just call me he is in front of my house...
Many thanks for the 5 star review. 😊
Ryan Zalewski
23 May 2025
DHL Express Worldwide
RZ
Forward2Me made the process of purchasing from Amazon Germany and shipping to the US super easy! I had multiple questions initially and their support team assisted and answered all of my questions fast and easily. This is a great service and at a great price! Thank you!!
Many thanks for the 5-star review. 😊
Kiss Richárd
23 May 2025
UPS Standard Single
KR
Excellent customer service, as usual!
Many thanks for the 5-star review. 😊
Arianna Cole
23 May 2025
FedEx International Priority
AC
Will use this company again. They ship very fast & are good at communicating. Have used them twice already & will again!
Thank you for your positive review! 😊 Your satisfaction means a lot to us, and we look forward to serving you again soon! 🚚
Desi
23 May 2025
FedEx International Priority
D
Great service, great pricing, highly recommend
Thank you for your positive review! 😊 Your satisfaction means a lot to us, and we look forward to serving you again soon! 🚚
Fatma Al-Azmi
22 May 2025
DHL Express Worldwide
FA
طلبت منكم كود خصم ف انا اشحن بشكل دايم ونكلفة الشحن باهضه ولم اجد استجابه
Thank you for your feedback, and I sincerely apologize for the delay in getting back to you. We truly appreciate your continued support and understand how shipping costs can add up, especially for our regular customers like you.
We’ve sent you an email to discuss this further and explore how we can assist.
Best regards,
Customer Satisfaction Team
We’ve sent you an email to discuss this further and explore how we can assist.
Best regards,
Customer Satisfaction Team
N. Morel
21 May 2025
FedEx Connect Plus
NM
I would like to express my appreciation for the assistance provided by the team. Despite the considerable waiting time encountered for inquiries; I found the service to be very helpful. I particularly requested the team to repack my parcel in order to reduce its weight; I must say it saved me a great deal of money and most of all it was safely packed. Thank you all :-)
Many thanks for the 4 star review. 😊
US
21 May 2025
FedEx International Priority
U
Multiple successful shipments forwarded from Germany to the US.
Many thanks for the 5 star review. 😊
Jeffrey Starr
20 May 2025
UPS Worldwide Expedited
JS
Great website and provided service
Many thanks for the 5 star review. 😊
Kunde
17 May 2025
FedEx Connect Plus
K
Brilliant shopping experience with forward2me.
It was my first order and I had many questions, but the customer service ladies replied very quickly and helped with any issues.
Very reliable and fast. Package arrived in perfect condition.
Thanks, I will surely continue to use this service.
It was my first order and I had many questions, but the customer service ladies replied very quickly and helped with any issues.
Very reliable and fast. Package arrived in perfect condition.
Thanks, I will surely continue to use this service.
Many thanks for the 5 star review. 😊
Dr. Wong
15 May 2025
FedEx International Priority
DW
Simple, quick, tracking was provided and choice of carriers and prices. All that one would want.
Many thanks for the 5 star review. 😊
Debra Peterson
15 May 2025
FedEx International Economy
DP
You app is not user friendly. Considering most people do things on their phone you fail to mention there are only things that can be done on a desktop and directions.. there are none. Also, was charged for combined shipping, but were sent separately and one book was damaged
Thank you for your feedback. I’m sorry to hear about your experience. We’re continuously working to improve our app, and I appreciate you pointing this out.
rajesh doddi
15 May 2025
FedEx International Economy
RD
It was my mistake for not asking a quote before even shipping the product to your warehouse! I paid almost 290 euros for shipping and you send me via FEDEX because that is only chepest option I have and FEDEX changed the estimated delivery dates three times and probably the worst shipping service I have ever seen and they don’t even have a proper office here in paphos!
We understand your concerns and are sorry to hear about the experience you've had with FedEx.
Upon reviewing your shipment, we can confirm that the charge was based on the volumetric weight, which is standard practice for large but lightweight packages. In your case, the actual weight is 31.50 kg, but the volumetric weight calculated from the dimensions (58 x 80 x 45 cm) is 41.76 kg, which is what the courier billed us for.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Please emails us info@forward2me.com for this request.
Customer Satisfaction Team
Upon reviewing your shipment, we can confirm that the charge was based on the volumetric weight, which is standard practice for large but lightweight packages. In your case, the actual weight is 31.50 kg, but the volumetric weight calculated from the dimensions (58 x 80 x 45 cm) is 41.76 kg, which is what the courier billed us for.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Please emails us info@forward2me.com for this request.
Customer Satisfaction Team
Otto
13 May 2025
UPS Standard Single
O
All went smooth and customer assistance was very helpful.
Many thanks for the 5 star review. 😊
Ilse van Breukelen
13 May 2025
FedEx Connect Plus
IVB
Very good!!
Many thanks for the 5 star review. 😊
Fuda
12 May 2025
FedEx International Economy
F
ドイツの料金が高いのが気になるが、全体的にいいサービスだと思う。
Thank you for your feedback. We're glad to hear you find the service overall satisfactory.
Anonym kund
10 May 2025
UPS Standard Single
AK
Quick, good service!
Thank you for your kind words! We're happy to hear you had a quick and positive experience.
ちか
09 May 2025
FedEx International Priority
�
Thank you❣️✨
Thanks for the 5 star review.
Cameron Todd
09 May 2025
FedEx Connect Plus
CT
Great efficient service.
Many thanks for the 5 star review. 😊
Mark
06 May 2025
FedEx International Priority
M
I have used these guys 4-5 times from both the UK and Germany. Outstanding service, communication, and ease of use! They are the best out there in this sector. I’m using again in the future.
Thank you so much for your kind words and for trusting us with your shipments! We're glad to hear that you've had a great experience with our service.
Customer Satisfaction Team
Customer Satisfaction Team
Cristina Anca Popescu
05 May 2025
FedEx International Priority
CAP
This is a company that exemplifies professionalism and transparency, with impeccable dedication. They respond to any inquiry with remarkable promptness and a high level of commitment.
Thank you so much for your kind words!
Nik Zaibidin Che Abu
05 May 2025
DHL Express Worldwide
NZC
Services are fast and professional.
mansoor alhosani
03 May 2025
FedEx International Economy
MA
I got my package with no damage !!
Awesome! We're so glad to hear your package arrived safely with no damage.
Customer Satisfaction Team
Customer Satisfaction Team
Roman Šoltész
30 April 2025
UPS Standard Single
R�
Easy to manage whole process, easy to navigate, intuitive use
Thank you so much for your feedback! We're glad to hear that you found the process easy to manage, intuitive, and simple to navigate. If there's anything else we can do to improve your experience even further, feel free to let us know!
Alexandra G.
29 April 2025
FedEx Connect Plus
AG
Smooth process
Many thanks for the 5 star review. 😊
Jared Long
26 April 2025
FedEx Connect Plus
JL
I am impressed at how efficient my experience was. I got properly notified on the progress of my purchase and it shipped very quickly. I got my package in just over 1 week and was in good quality. Highly recommend.
Thank you so much for your kind words! We're glad to hear that you had a smooth and efficient experience with us.
Customer Satisfaction Team
Customer Satisfaction Team
Andrés Garita
25 April 2025
FedEx International Economy
AG
Me gustó bastante, soy de Costa rica y llego rápido y super bien
Un poco caro pero vale la pena por el buen servicio
Un poco caro pero vale la pena por el buen servicio
Thank you very much for your feedback! We’re happy to hear that your shipment arrived quickly and in excellent condition.
Customer Satisfaction Team
Customer Satisfaction Team
Jack Duncan
24 April 2025
UPS Express Saver
JD
Sadly, and coincidentally, the first time I don't pay for the extra insurance, Forward2me threw a bunch of metal, Collectible items stacked directly on top of each other, with nothing to protect the items. And I even paid more to have the items "packaged for safety" rather than "savings". Nearly everything is scratched.
Hi Jack,
I’m truly sorry to hear about the condition your items arrived in. It’s completely understandable that you’d be upset, especially after choosing to pay extra for safer packaging.
We’ve reached out to you via email previously to investigate how the damage occurred, but we haven’t received a response yet. If you’re able to provide any additional details or photos, it would help us greatly in resolving the issue and preventing it from happening again.
Thank you for your patience, and we hope to hear from you soon.
Warm regards,
Customer Satisfaction Team
I’m truly sorry to hear about the condition your items arrived in. It’s completely understandable that you’d be upset, especially after choosing to pay extra for safer packaging.
We’ve reached out to you via email previously to investigate how the damage occurred, but we haven’t received a response yet. If you’re able to provide any additional details or photos, it would help us greatly in resolving the issue and preventing it from happening again.
Thank you for your patience, and we hope to hear from you soon.
Warm regards,
Customer Satisfaction Team
juan
24 April 2025
UPS Standard Single
J
Muy fácil de usar y permite controlar en todo momento tu envío hasta que sale hacia España.
Thank you for your positive feedback! We're glad to hear that you found the platform easy to use and that the shipment tracking helped you stay updated throughout the process.
Customer Satifaction Team
Customer Satifaction Team
Danilo Alarcón
24 April 2025
FedEx Connect Plus
DA
Very high prices to bring to Chile, I would not buy again, plus they charge for everything
Thank you so much for taking the time to share your positive feedback with us.
We appreciate your input regarding the shipping costs and additional charges.
I see that you have shipped with FedEx Connect Plus which is the cheapest option we can provide to your shipment from the UK to Chile.
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
I hope the information provided is useful.
Customer Satisfaction Team
We appreciate your input regarding the shipping costs and additional charges.
I see that you have shipped with FedEx Connect Plus which is the cheapest option we can provide to your shipment from the UK to Chile.
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
I hope the information provided is useful.
Customer Satisfaction Team
Rsem
22 April 2025
FedEx International Priority
R
The best international shipping company I have dealt with, but I have a suggestion to reduce the shipping price are a little high.
Alexander Grosskord
22 April 2025
UPS Express Saver
AG
Always reliable
Thank you for the 5 star review
Brucha
21 April 2025
FedEx Connect Plus
B
Had a great experience getting a kids outfit from Germany to the UK. It arrived in great condition within a week.
Price is very reasonable, will definitely be using again when needed.
Price is very reasonable, will definitely be using again when needed.
Thank you so much for your lovely feedback! We're glad to hear that the kids outfit arrived safely and that you had a great experience with us.
Customer Satisfaction Team
Customer Satisfaction Team
Ruth Hanna
20 April 2025
FedEx Connect Plus
RH
Easy to use and super fast delivery!
Thank you so much for your kind words! We're glad to hear you found the service easy to use and the delivery super fast that’s exactly what we aim for!
Customer Satifaction Team
Customer Satifaction Team
Jochen
19 April 2025
UPS Standard Single
J
Imported a package from Germany to Belgium. Excellent, fast service with same day pictures of the package and they have very fair shipping rates. Great way to save money when a seller doesnt ship to your country. The only thing you need to be aware of is follow the adress instructions to the letter ! Some countries have stricter policies than others. This is the 3rd time using forward2me (USA and UK) and would highly recommend.