Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
25 March 2021
DHL Economy Select
VC
En perfekt tjänst. Lätt och smidigt
Mark Sutherland
25 March 2021
DHL Express Worldwide
MS
You do what you say you will do reliably.
Penny
24 March 2021
DHL Economy Select
P
Terrible ecperience. Dhl was the most ecpensive shipper I have used, considering it was only 10kg.
When the 4 small parcels finally arrived in Bergamo, I was sent several forms which I was unable to print.
This was all information already in the hands of Forward2me and Dhl and could have been prepared when the goods legt the Uk.
From when the shipment landed in Italy it took 30 days before it was delivered.
Very worrying and frustrating.
I was also charged 30 euros for a 'health certificate" for 4 spoons! A total sham to obtain more money, and there was nothing I could do but pay up.
I could understand if it was food but spoons! Come on!
When the 4 small parcels finally arrived in Bergamo, I was sent several forms which I was unable to print.
This was all information already in the hands of Forward2me and Dhl and could have been prepared when the goods legt the Uk.
From when the shipment landed in Italy it took 30 days before it was delivered.
Very worrying and frustrating.
I was also charged 30 euros for a 'health certificate" for 4 spoons! A total sham to obtain more money, and there was nothing I could do but pay up.
I could understand if it was food but spoons! Come on!
Verified Customer
24 March 2021
DHL Express Worldwide
VC
The fastest servixe
Verified Customer
24 March 2021
UPS Express Saver
VC
数回利用しています。今回は箱詰めをお願いしましたが、対応は迅速で、とても丁寧な梱包にも満足です。
bushra Alamlki
24 March 2021
FedEx International Economy
BA
Good experience
Charlotte
23 March 2021
DHL Economy Select
C
Forward2me’s service and business model is excellent! This is one of the fee companies I have come across, who has actually anticipated the challenges Brexit would bring and have mitigated them. Kudos forward2me!
Hanan Jamri
23 March 2021
DHL Express Worldwide
HJ
excellent service, fast and professionals
Verified Customer
23 March 2021
FedEx International Economy
VC
Excellent service! Very quick and products arrived in great condition! The customer service is also amazing! Will always be using forward2me in the future:)
Verified Customer
23 March 2021
DHL Express Worldwide
VC
Fast and reliable shipping with affordable prices.
Verified Customer
22 March 2021
DHL Express Worldwide
VC
Das Prozedere war klar erkennbar und gut nachzuvollziehen. Das Paket kam erst nachmittags bei forward2me in England an, bei mir war es dennoch schon am nächsten Tag in Deutschland.
George & Marica Gordon
22 March 2021
FedEx International Economy
G&M
Service was pleasant, straight forward and efficient.
Verified Customer
22 March 2021
DHL Express Worldwide
VC
Sehr freundlicher Kundenservice, unkomplizierte Bestellung und schnelle Lieferung. Ich bin extrem zufrieden! Ich kann forward2me bestens weiterempfehlen!
Verified Customer
22 March 2021
DHL Express Worldwide
VC
Fast shipping. Great communication. I would use again.
Verified Customer
22 March 2021
DHL Express Worldwide
VC
Efficient and transparent and easy to use. Quick responses to queries.
Verified Customer
22 March 2021
DHL Express Worldwide
VC
I was extremely impressed by this service. It was extremely easy to use, the communication throughout the process was great, and my package was delivered very fast!
Verified Customer
21 March 2021
DHL Economy Select
VC
Properly repacked, speedy delivery.
Sebastian Kiilu
21 March 2021
FedEx International Economy
SK
I kept constantly updated of the shipment and received it faster than expected.
ali bahranah
21 March 2021
FedEx International Economy
AB
All perfect unless the price of shipping cost high.
Aisha Abdul Qudoos
20 March 2021
FedEx International Economy
AAQ
I'm totally satisfied with this service. My package was prepared by Millie and she did a great job :) I will recommend it to everyone.
Verified Customer
20 March 2021
DHL Express Worldwide
VC
Reliable and fast. Shipping cost was high. Do not understand why UPS option was disabled.
Luca Fermini
20 March 2021
UPS Express Saver
LF
Rapidissimi nella spedizione, contattato non appena la merce e’ arrivata al vostro deposito. Utilissimo su ebay.co.uk per aquistare da utenti che non offrono spedizione internazionale (che causa COVID e BREXIT somo sempre di piu’).
Nicole Gregoriou
20 March 2021
TNT Economy Express
NG
Too expensive and unreliable
D P
19 March 2021
DHL Express Worldwide
DP
Best customer service . Always willing to help out and are always fast at responding ??
Netta Soroka
19 March 2021
DHL Express Worldwide
NS
Excellent and smart, easy and fast service. Highly recommended.
Magy Gueye
19 March 2021
DHL Express Worldwide
MG
I received my package on time.They are reliable. Just be prepared for their random security checks.
Makoto Mizukami
19 March 2021
DHL Express Worldwide
MM
Bought mobile phones from a merchant in Finland, and asked forwrad2me to forward them to me in Japan. It simply works pretty well. Thank you!
Chris Gorney
19 March 2021
DHL Express Worldwide
CG
fast service. kinda pricey but still worth it.
Verified Customer
19 March 2021
DHL Express Worldwide
VC
Fantastic service, well packed and well managed, including after a return to sender issue resulted in the need for it to be reshipped.
Diego Javier Fuschetto
18 March 2021
DHL Express Worldwide
DJF
Excelente servicio, rapido y eficiente, gracias Shawn Namaste por preparar mi pedido.
zaki alghamdi
18 March 2021
FedEx International Priority
ZA
Excellent service and good performance
Verified Customer
18 March 2021
UPS Standard Single
VC
Yes Thakes
Verified Customer
18 March 2021
DHL Express Worldwide
VC
Reliable and excellent serviced
Already more than 1 years used forward2me
And explored another warehouse in other country
Already more than 1 years used forward2me
And explored another warehouse in other country
Gunnar Rafnsson
17 March 2021
TNT Economy Express
GR
It only took 2 hour from deliveri to them to forward the pakage
Exellent service
Exellent service
Verified Customer
17 March 2021
DHL Express Worldwide
VC
Everything was quick and as promised, will use again for sure.
Verified Customer
17 March 2021
DHL Express Worldwide
VC
frightfully expensive .otherwise excellent
Helen Whyman
17 March 2021
DHL Express Worldwide
HW
Extremely prompt shipment. Thanks!
Verified Customer
16 March 2021
DHL Express Worldwide
VC
Fast and efficient
Allal Arslan
16 March 2021
FedEx International Economy
AA
Very professional and efficient
Anda Turcila
16 March 2021
TNT Economy Express
AT
Promptitudine în condițiile în care din UK nu se mai primesc colete ușor. În special de la Amazon.uk.
Verified Customer
16 March 2021
FedEx International Economy
VC
Služby sú výborné, vždy mi pomôžu a balík pri službe “prebalenia” je vždy dobre zabalený a odoslaný podľa mojich požiadaviek.
CANDICE FORELO
16 March 2021
DHL Express Worldwide
CF
Very reliable service, never failed me with my 20 plus transactions. Very good costumer service if uou have a question. Very prompt service all in all.
Rochelle Nesbitt
15 March 2021
DHL Domestic Express
RN
I was sent the incorrect set curtains. I was trying to contact you to return.
They came via the mail however i was charged £13 for delivery.
They came via the mail however i was charged £13 for delivery.
Hi Rochelle,
Many thanks for taking the time to submit your feedback.
I am sorry to hear that you have felt dissatisfied with the service offered to you.
I have sent you a follow up email.
If you would be happy to take the time to discuss these concerns in more detail with me so I can assist you further and try to resolve any concerns or disputes you may have.
Kind Regards
Hayley
Many thanks for taking the time to submit your feedback.
I am sorry to hear that you have felt dissatisfied with the service offered to you.
I have sent you a follow up email.
If you would be happy to take the time to discuss these concerns in more detail with me so I can assist you further and try to resolve any concerns or disputes you may have.
Kind Regards
Hayley
Verified Customer
15 March 2021
DHL Express Worldwide
VC
No plan B if forward doesn’t ship item
Hi Paul
Many thanks for taking the time to submit your feedback.I am sorry to hear that you have felt dissatisfied with the service offered to you.If you would be happy to discuss these concerns in more detail please do send us an email to info@forward2me.com and one of our customer service team will be more than happy to assist you further and try to resolve any concerns or disputes you may have.
Kind Regards
Hayley
Many thanks for taking the time to submit your feedback.I am sorry to hear that you have felt dissatisfied with the service offered to you.If you would be happy to discuss these concerns in more detail please do send us an email to info@forward2me.com and one of our customer service team will be more than happy to assist you further and try to resolve any concerns or disputes you may have.
Kind Regards
Hayley
nobuo shirahashi
15 March 2021
DHL Express Worldwide
NS
何度か利用していますが、確実に到着しますから安心できます。
配送業者がもう少し増えればより利用しやすい。
配送業者がもう少し増えればより利用しやすい。
cord Sandmann
14 March 2021
DHL Economy Select
CS
much too expensive
Ciara Gallagher
14 March 2021
DHL Express Worldwide
CG
Items arrived really quickly. The communication was clear and regular throughout the delivery and I was really happy with the service. If I order again from the uk I will be using them again.
Jean Gangoo
14 March 2021
UPS Express Saver
JG
Best service. They made it easy for me to order anything from the uk . They combined and repackaged all my parcels , giving me choice of my courier.
Verified Customer
13 March 2021
UPS Express Saver
VC
They delivered fast. I would recommend this to anyone.
Amanda Reijmer
13 March 2021
DHL Express Worldwide
AR
Expensive but fast and reliable