Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
18 June 2021
FedEx International Economy
VC
迅速・確実・丁寧なサービスで、安心して利用できました。今回は、再梱包も依頼しましたが、しっかりした梱包でした。
Christian Labrie
17 June 2021
DHL Express Worldwide
CL
Rapide, efficace et sans soucis.
Verified Customer
17 June 2021
UPS Express Saver
VC
1234556789
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the service we have offered, if you could contact our Customer Service email at info@forward2me.com confirming the issue we will be happy to assist you further?
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the service we have offered, if you could contact our Customer Service email at info@forward2me.com confirming the issue we will be happy to assist you further?
Kind regards,
Tracy.
Verified Customer
17 June 2021
UPS Standard Single
VC
Aa service. Quick, easy, hassle free
Maggie Barbier
17 June 2021
FedEx International Economy
MB
Since yesterday am sending several emails. No agent has attended to my email. I have a parcel at the warehouse
Hi,
Many thanks for your feedback.
I'm sorry to hear that you have not received our responses to your emails however I can see that our agent Hayley contacted you at 16.45 pm UK time yesterday however there has been no response to that email.
I see that you have emailed in over night and the agent will be in touch in the next couple of hours.
Please be assured that our aim is to respond to emails within 24 hours and I see that we have met these expectations.
I'm sorry if you have not received the responses as expected, maybe check your spam or junk on your email to ensure that our responses haven't fallen into these files.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you have not received our responses to your emails however I can see that our agent Hayley contacted you at 16.45 pm UK time yesterday however there has been no response to that email.
I see that you have emailed in over night and the agent will be in touch in the next couple of hours.
Please be assured that our aim is to respond to emails within 24 hours and I see that we have met these expectations.
I'm sorry if you have not received the responses as expected, maybe check your spam or junk on your email to ensure that our responses haven't fallen into these files.
Kind regards,
Tracy.
Verified Customer
16 June 2021
DHL Express Worldwide
VC
forward2meが書いたインボイスに致命的な間違いがあり（webフォームに9個で￡647.61と登録したのに、9個で￡1942.83と申請された）、税関から余計な税金を徴収されました。 There was fatal mistakes in invoice you wrote. Therefore, I had to pay customs extra cost.
zaki alghamdi
16 June 2021
FedEx International Priority
ZA
very good serves
Verified Customer
16 June 2021
UPS Standard Single
VC
Everything was uncomplicated.
Verified Customer
16 June 2021
DHL Express Worldwide
VC
excellent service!
only 4 stars due to lack of shipping options,
While dhl provides more e-commerce international shipping options , there's only the express option on your site.
hope you will add more options in the near future.
only 4 stars due to lack of shipping options,
While dhl provides more e-commerce international shipping options , there's only the express option on your site.
hope you will add more options in the near future.
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are happy with the service and will certainly take on board your comments.
We are currently looking at a number of budget shipping options and hope to offer more courier options in the coming months.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are happy with the service and will certainly take on board your comments.
We are currently looking at a number of budget shipping options and hope to offer more courier options in the coming months.
Kind regards,
Tracy.
Abdullah Alzhrani
16 June 2021
FedEx International Economy
AA
Well i wish i knew that you will distrbute my shipments into multi pices and i will have to contact FedEx sevreal times waiting them to ship it to me for 2 months.
Hi,
Many thanks for your feedback.
I'm really sorry to hear that your shipment has taken so long to be delivered by Fedex, this must have been very frustrating for you. Please be assured that we will look into this with fedex and will be in touch once we have a response from Fedex.
With regards to the shipping of your goods as a multi-piece shipment I can see that you did have contact with one of our Customer Service agents before you shipped the goods and she did advise you that the best option on this occasion was to ship as a multi-piece shipment. Please get in touch with our customer service team if you are ever unsure of the process when shipping and they will be happy to guide you further.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm really sorry to hear that your shipment has taken so long to be delivered by Fedex, this must have been very frustrating for you. Please be assured that we will look into this with fedex and will be in touch once we have a response from Fedex.
With regards to the shipping of your goods as a multi-piece shipment I can see that you did have contact with one of our Customer Service agents before you shipped the goods and she did advise you that the best option on this occasion was to ship as a multi-piece shipment. Please get in touch with our customer service team if you are ever unsure of the process when shipping and they will be happy to guide you further.
Kind regards,
Tracy.
Rohit Tripathi
16 June 2021
FedEx International Economy
RT
Highly satisfactory. And value for money.
Verified Customer
16 June 2021
FedEx International Priority
VC
in the future i hope your company can be ship goods oil or gases
Verified Customer
15 June 2021
UPS Express Saver
VC
excellent!
Verified Customer
15 June 2021
DHL Express Worldwide
VC
Absolutely trouble free. Easy to use website and fast onward delivery via DHL whom are able to handle local customs clearance efficiently was probably the highlight.
Verified Customer
15 June 2021
DHL Express Worldwide
VC
迅速で丁寧な対応でした。
大変満足しています。
また利用したいと思います。
大変満足しています。
また利用したいと思います。
serena curti
15 June 2021
UPS Express Saver
SC
No Royal Mail option available, couriers only, very expensive
Hi,
Many thanks for your feedback.
I'm sorry that we weren't able to offer your preferred option for shipping, due to covid restrictions many of the budget services aren't currently viable so they have been temporarily removed from our site.
Hopefully over the next few months restrictions will lessen worldwide and the budget services will become available again so we re-instate these type of services.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry that we weren't able to offer your preferred option for shipping, due to covid restrictions many of the budget services aren't currently viable so they have been temporarily removed from our site.
Hopefully over the next few months restrictions will lessen worldwide and the budget services will become available again so we re-instate these type of services.
Kind regards,
Tracy.
Ron The Bear
15 June 2021
DHL Express Worldwide
RTB
Parcel got here very quickly, cannot fault the service itself. The cost on the other hand means forward2me is a last resort.
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are happy with the service forward2me offered however you have found the price for shipping costly.
I see that you shipped a single small item on this occasion, many of our customers look to make multiple purchases, take advantage of the 30 days free storage and opt for the combine and repack service to repack everything together to ensure that they obtain the maximum value for shipping.
I hope you will consider this option in the future and you decide to use our service again in the future.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are happy with the service forward2me offered however you have found the price for shipping costly.
I see that you shipped a single small item on this occasion, many of our customers look to make multiple purchases, take advantage of the 30 days free storage and opt for the combine and repack service to repack everything together to ensure that they obtain the maximum value for shipping.
I hope you will consider this option in the future and you decide to use our service again in the future.
Kind regards,
Tracy.
Waleed Basmair
14 June 2021
FedEx International Priority
WB
Its my first time using the UK address, generally it was good.
Pierre Theron
14 June 2021
TNT Economy Express
PT
Great shipping and Fast delivery
Great comunication
Great comunication
Kolbeinn Sigmundsson
14 June 2021
DHL Express Worldwide
KS
Quick and easy for me to just use the service. live in Iceland .
Verified Customer
14 June 2021
DHL Express Worldwide
VC
Quick, easy, and reliable! Very happy with the service and would recommend.
Greg Lamb
14 June 2021
DHL Express Worldwide
GL
The service is so easy to use. Good prices
Abrar Almojaweb
13 June 2021
FedEx International Priority
AA
Forward2Me has great customer service. They repackage shipments meticulously. They are really the best. Thank you for your hard work.
Mitul Mehta
13 June 2021
FedEx International Economy
MM
It was very efficient and would certainly recommend
Emily Nassetta
13 June 2021
DHL Express Worldwide
EN
I was so surprised at the convenience of this services. I was nervous to use a package forwarding service for an expensive parcel but Forward to me was extremely communicative throughout the process and my package arrived quicker than I ever expected.
Verified Customer
13 June 2021
DHL Express Worldwide
VC
It was very quick n smooth. Clara helped me a lot. Thank you guys
Verified Customer
13 June 2021
DHL Express Worldwide
VC
Fast shipping to the US, have to have a issue when using their service.
Nawaf ALRashed
13 June 2021
DHL Express Worldwide
NA
Very helpful staff team
Kadri
12 June 2021
DHL Express Worldwide
K
Le service est horriblement cher ! Proposer des livraisons DHL à minimum 35€ pour livrer un jeu ps4 est abusif. D’autant plus que DHL refacture ensuite des frais de douanes qui inclus le coût du transporteur dans le coût de l’objet. Si j’avais su que ça coûterait aussi cher, je n’aurai jamais pris ce service. À titre de comparaison, c’est 3 à 4 fois plus chère que des proxy shopper pour le Japon.
Thomas D.
12 June 2021
UPS Standard Single
TD
Fik sendt stor pakke fra UK til Danmark efter Brexit. Forward2me klarede alt bøvlet med toldpapirerne. Kan klart anbefale dem:-)
Forward2me handlet my oversized parcel. It was shipped from the UK to Denmark after Brexit. Forward2me did all the Customs export papers.
I can highly recommend the company:-)
Forward2me handlet my oversized parcel. It was shipped from the UK to Denmark after Brexit. Forward2me did all the Customs export papers.
I can highly recommend the company:-)
Verified Customer
12 June 2021
UPS Express Saver
VC
Fantastic Service ! .. Thanks to Ms Clara for Support
Verified Customer
12 June 2021
DHL Express Worldwide
VC
Forward2me made it simple for me to send items from within Japan to their warehouse, and then to me in the states. No more difficult than making a purchase from Amazon.
Lisa Marie Martorano
12 June 2021
DHL Express Worldwide
LMM
Excellent great will use again and have already recommended others to your service.
Verified Customer
11 June 2021
DHL Express Worldwide
VC
The person in charge didn't check the contents of the question well, so I said the same thing many times.
Prislea Mester
11 June 2021
UPS Express Saver
PM
I am very pleased about the services provided by them. Good value for money. They offered me a good variety of shipping choices and the shipping was really fast.
nate engel
11 June 2021
DHL Express Worldwide
NE
Quick, fair price, and easy to contact.
Michael Zammit Zammit
11 June 2021
DHL Express Worldwide
MZZ
Outstanding service, and they never fail me. Thanks.
Mohammed alruhaimani
11 June 2021
FedEx International Priority
MA
It waz good delivery time but very expensive one I don’t think i will use your service again unless you have an economic delivery that is cheaper in the future , you dont buy box of biscuits for 24 pounds and ship it for 55 pounds ?
Verified Customer
11 June 2021
DHL Economy Select
VC
Excellent service. Very prompt responses and answered all of my questions.
Very professional and provided a number alternative ways for deliveries
Very professional and provided a number alternative ways for deliveries
Verified Customer
11 June 2021
DHL Express Worldwide
VC
I received prompt notification when the items were delivered to the warehouse. I was offered the option of shipping everything in their original packaging, meaning multiple boxes and a higher shipping charge, or Forward2Me could repack my items into just one box (for a small fee), therefore cutting my shipping costs in half. Obviously, I went with the latter option! The items arrived well-packaged and in great condition. Everything went quickly and smoothly.
Verified Customer
11 June 2021
DHL Express Worldwide
VC
Fantastic. Everything is clear and straight forward, the notifications on when your package has arrived is wonderful
Alonso Rodriguez Artiles
11 June 2021
FedEx International Priority
ARA
It seems to me that they provide a good and efficient service, but as input for improvement it is necessary that when the product is received, they include photos of the package, that would help a lot, companies like shipito do it and it is a great contribution.
David Sharman
11 June 2021
DHL Express Worldwide
DS
My products from the UK were rapidly sent to me to Australia with excellent parcel tracking
Verified Customer
10 June 2021
FedEx International Economy
VC
Amazing service. Would highly recommend.
Verified Customer
09 June 2021
DHL Express Worldwide
VC
Efficient, Excellent communication and policies during the entire process. The emails are easy to navigate and the URLs contained within lead to well-designed websites and tools. Will definitely use again.
Verified Customer
09 June 2021
DHL Economy Select
VC
No mention of additional charges. My package cost 3 times as much as expected including all extras. The entire forwarding service doesn't make sense if you don't deliver precise pricing information.
Hi,
Many thanks for your feedback.
We're sorry to hear that you are unhappy with the additional charges you have paid, I'm thinking that these are relating to import duty and vat since you are based within the EU.
Since Brexit at the beginning of this year all goods imported from the Uk to an EU country could be liable for vat and over 150 euros liable for import duties.
We do state clearly on our terms of trade that we ship goods as delivery duty unpaid and our charges do not include any import duty and taxes, these are charged in the receiving country if applicable and payable by the receiver.
We know this has meant a major change, before January 2021 all goods were in free ciruculation within the EU including the EU so they did need to go through customs clearance.
For this reason we have now opened a warehouse facility in Germany where customers within the EU can source goods within the EU and have them shipped to Germany for onward shipping without the need for payment of duty and taxes.
We hope this option will work for you going forward and if you require any further information relating to import duty and taxes if you are shipping from the UK please feel free to contact our Customer Service Team and they will be very happy to assist you.
Kind Regards,
Tracy.
Many thanks for your feedback.
We're sorry to hear that you are unhappy with the additional charges you have paid, I'm thinking that these are relating to import duty and vat since you are based within the EU.
Since Brexit at the beginning of this year all goods imported from the Uk to an EU country could be liable for vat and over 150 euros liable for import duties.
We do state clearly on our terms of trade that we ship goods as delivery duty unpaid and our charges do not include any import duty and taxes, these are charged in the receiving country if applicable and payable by the receiver.
We know this has meant a major change, before January 2021 all goods were in free ciruculation within the EU including the EU so they did need to go through customs clearance.
For this reason we have now opened a warehouse facility in Germany where customers within the EU can source goods within the EU and have them shipped to Germany for onward shipping without the need for payment of duty and taxes.
We hope this option will work for you going forward and if you require any further information relating to import duty and taxes if you are shipping from the UK please feel free to contact our Customer Service Team and they will be very happy to assist you.
Kind Regards,
Tracy.
Verified Customer
09 June 2021
UPS Standard Single
VC
Raskt og effektivt, god presisjon på leveranse.
Lily
09 June 2021
FedEx International Priority
L
I have used their service many times and I must say that it is always perfect.
Verified Customer
09 June 2021
DHL Express Worldwide
VC
Easy to use website, very cost effective & positive communication. Will most certainly use again. Thankyou
Verified Customer
09 June 2021
DHL Express Worldwide
VC
My product arrived damaged. Insurance cost was $30, on top of the high shipping cost.
Hi,
Many thanks for your feedback.
I'm sorry to hear that your product has been damaged however I don't see that you have reported this to our Customer Service department.
Please could you provide us with all the details to info@forward2me.com and we will be happy to look at this for you?
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that your product has been damaged however I don't see that you have reported this to our Customer Service department.
Please could you provide us with all the details to info@forward2me.com and we will be happy to look at this for you?
Kind regards,
Tracy.