Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
30 December 2021
DHL Economy Select
VC
Everything went well and quickly!
Verified Customer
30 December 2021
UPS Express Saver
VC
quick response
Verified Customer
30 December 2021
DHL Express Worldwide
VC
I am happy with the service overall, and would recommend to friends if they are looking for similar service.
Tignasse Brandt
29 December 2021
DHL Economy Select
TB
alles einwandfrei wie immer.
Verified Customer
29 December 2021
DHL Economy Select
VC
Good company and worth!
They can still improve on simplifying customerfocused precesses. I. e. sometimes it is technically not clear who should continue the process.
They can still improve on simplifying customerfocused precesses. I. e. sometimes it is technically not clear who should continue the process.
Edward Watson
29 December 2021
DHL Express Worldwide
EW
……………………..
Monique Kelly
29 December 2021
FedEx Connect
MK
Because I had to contact you about a shipment that was delivered to your address under my name that your company didn't locate. I do alit of business international with y'all but considering to go with another company. Good thing the Merchant resent the item to me!!!
Hi,
Many thanks for your feedback.
I'm sorry to hear that we were unable to locate one of your parcels on delivery, I see that you did contact our customer experience team however when they asked for the tracking and sender information, we did not receive a response from you.
One of our Customer Experience Agents will be in touch with you shortly to ask some further questions so we can look to locate the parcel for you.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that we were unable to locate one of your parcels on delivery, I see that you did contact our customer experience team however when they asked for the tracking and sender information, we did not receive a response from you.
One of our Customer Experience Agents will be in touch with you shortly to ask some further questions so we can look to locate the parcel for you.
Kind regards,
Tracy.
chris smith
29 December 2021
FedEx International Economy
CS
Excellent service, parcel arrived safely and tracking updates automatically sent.
Verified Customer
29 December 2021
FedEx International Economy
VC
It’s good and faster ، thank you
franz
29 December 2021
DHL Economy Select
F
sehr bemüht und engagiert!
Verified Customer
28 December 2021
DPD Classic
VC
Speedy, reliable, transparent!
Verified Customer
28 December 2021
DHL Economy Select
VC
Perfect but expensive!
Tiago Lopes
28 December 2021
DHL Express Worldwide
TL
No problem at all!!
Kevin Lings
28 December 2021
DHL Express Worldwide
KL
Excellent service
Verified Customer
28 December 2021
DHL Economy Select
VC
All good. Website easy to use. Would happily recommend. Thanks.
Verified Customer
28 December 2021
DHL Express Worldwide
VC
One of the best website I've ever seen they make for us a huge work to deliver in the right time
Thanks for all forward2me stuff
Thanks for all forward2me stuff
Giuseppe
28 December 2021
DHL Express Worldwide
G
Fast delivery, dependable service. First time trying out these kind of services and as good as I hoped it would be. Definitely will use again if needed in the future.
Yuika
28 December 2021
FedEx International Economy
Y
Very helpful and convenient!!
Daniel
28 December 2021
FedEx International Economy
D
The service was easy to use and I received my package much quicker than anticipated. Very impressive!
Verified Customer
28 December 2021
DHL Express Worldwide
VC
Nice service.
Verified Customer
28 December 2021
DHL Express Worldwide
VC
Service was very good and fast. They answered my concerns fast and they shipped it as soon as possible. Even though I didn't fill the new account papers yet, as soon as I did they were able to ship it. The only bad thing I have to say is that for shipping to QC, Canada they were only offering DHL Express which (although is very fast) is very expensive which is a bummer since I didn't really want the stuff *that* fast, I just wanted the stuff to arrive and I'm usually pretty patient. I don't know if maybe they could have offered normal shipping (just tracked without the express stuff) but it wasn't available in the options from the web menu. Hope they add this option in the future. Other than that everything was smooth and stress-free, recommended if you're buying lots of stuff from Europe which is a lot cheaper than in NA. Even with the dual shipping (one from the shop and one from the forwarder) it still ended up being cheaper than buying "locally" in NA for me.
Verified Customer
28 December 2021
TNT Economy Express
VC
Good service!
Verified Customer
28 December 2021
FedEx Connect
VC
Worked perfectly to ship item from eBay UK, since seller would not ship to US. Fast reliable service. First time using, would definitely recommend.
Caroline Ellison
27 December 2021
FedEx International Economy
CE
A professional, efficient service. I would definitely recommend forward2me to any of my friends. The process was very simple and the website easy to use.
Verified Customer
27 December 2021
UPS Express Saver
VC
Arrived promptly just as described. Great service
Jonathan Britt
27 December 2021
DHL Domestic Express
JB
Very efficient and excellent delivery, before the estimated time using DHL.
Verified Customer
27 December 2021
FedEx International Priority
VC
Well packaged, fast shipping, great service.
Verified Customer
26 December 2021
FedEx International Economy
VC
5 stars…..
Mohamad Hafez
26 December 2021
DHL Express Worldwide
MH
Excellent customer service, very good packing , accurate timing
Verified Customer
26 December 2021
FedEx Connect
VC
Excellent work on point always on time and excellent communication
Verified Customer
25 December 2021
DHL Express Worldwide
VC
Easy as pie. Arrived in excellent condition. So handy!
Verified Customer
24 December 2021
FedEx International Economy
VC
Merci merci
Verified Customer
24 December 2021
FedEx International Economy
VC
Great packaging and fast delivery!
Roberto Branca
23 December 2021
DHL Express Worldwide
RB
Not sure about the VAT-free option. Seller flatly refused to remove or refund VAT despite the package being shipped to Guernsey, and because it was sent to an island the shipping price actually increased. Other than that great service as usual.
Tetsuya Adachi
23 December 2021
DHL Express Worldwide
TA
迅速丁寧な対応だと思います。
円安なので、料金が割高に感じてしまいました。
欲しいものがあればまた利用したいと思います。
円安なので、料金が割高に感じてしまいました。
欲しいものがあればまた利用したいと思います。
Hi,
Many thanks for your feedback.
I'm pleased that all went well with your shipment and you are happy with the service you received from us.
I have noticed that you did not take advantage of our combine and repack service, shipping costs are based on the amount of space the shipment takes up in transit (the volumetric weight) rather than the actual weight.
I see that volumetric weight of your parcel is higher than actual weight so the combine and repack service may have been beneficial for you. When a request is received to our warehouse, they repack the goods received as efficiently as possible to ensure that the customer receives the maximum value for shipping.
I hope this suggestion helps you make the most of the service going forward however please feel free to contact our Customer Service team at any time and they will be happy to assist you.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased that all went well with your shipment and you are happy with the service you received from us.
I have noticed that you did not take advantage of our combine and repack service, shipping costs are based on the amount of space the shipment takes up in transit (the volumetric weight) rather than the actual weight.
I see that volumetric weight of your parcel is higher than actual weight so the combine and repack service may have been beneficial for you. When a request is received to our warehouse, they repack the goods received as efficiently as possible to ensure that the customer receives the maximum value for shipping.
I hope this suggestion helps you make the most of the service going forward however please feel free to contact our Customer Service team at any time and they will be happy to assist you.
Kind regards,
Tracy.
Verified Customer
23 December 2021
DHL Express Worldwide
VC
Its been 2 years since i fist time use forward2me
and will continue
and will continue
Verified Customer
23 December 2021
DHL Express Worldwide
VC
Fast and efficient service, particularly in answering my queries. Items were delivered from the UK in less than a week even at the height of the Covid pandemic. Well done and thanks.
Verified Customer
22 December 2021
UPS Standard Single
VC
Fast, efficient service and communication
Gian-Marco Strobel
22 December 2021
FedEx International Priority
GS
Yeah it's been pretty good. I was skeptical at first, but everything worked out well so far, so I'll stick with it. Thank you :)
Verified Customer
21 December 2021
DHL Express Worldwide
VC
I paid for insurance my package was damaged, lol sent email and called by phone, you said you would get back with me in 24 hours no one ever called
Hi,
Many thanks for your feedback.
I'm sorry to hear that you have not received an email from us however please be assured our agent Nica did email you within the 24 hours and has followed up a couple of days later however we haven't received a response from you.
Please could you check your spam or junk emails and another agent will be in touch again shortly to see how we can assist you?
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you have not received an email from us however please be assured our agent Nica did email you within the 24 hours and has followed up a couple of days later however we haven't received a response from you.
Please could you check your spam or junk emails and another agent will be in touch again shortly to see how we can assist you?
Kind regards,
Tracy.
Verified Customer
21 December 2021
DHL Express Worldwide
VC
Great service, quick to ship.
Reto Fankhauser
21 December 2021
DHL Express Worldwide
RF
Super Service, sehr schnelle Lieferung. Das Einrichten des Services war unkompliziert. Einziger negativer Punkt sind die häufigen Werbemails.
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are happy with the service we offer and setting up the service was straight forward.
However I see that you are unhappy with the level of advertising emails you receive from us, I'm not sure if you are aware that you can unsubscribe to these emails. The next time you receive one there is a link to unsubscribe at the very bottom of the email.
I hope this helps and look forward to your continued support in 2022.
Please feel free to contact our Customer Experience team at any time if you have any other questions.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are happy with the service we offer and setting up the service was straight forward.
However I see that you are unhappy with the level of advertising emails you receive from us, I'm not sure if you are aware that you can unsubscribe to these emails. The next time you receive one there is a link to unsubscribe at the very bottom of the email.
I hope this helps and look forward to your continued support in 2022.
Please feel free to contact our Customer Experience team at any time if you have any other questions.
Kind regards,
Tracy.
Verified Customer
21 December 2021
DHL Express Worldwide
VC
I though the delivery options were really expensive, considering how close Japan and Korea are to each other to only offer two delivery options is interesting
Hi,
Many thanks for your feedback, this is really important to us and we take on board your comments.
Until recently we have had limited options for shipping from Japan with only DHL as an option however now the volume of parcels is increasing we now offer UPS and Japan Post.
I see that your item was very small and light so going forward the Japan Post option hopefully will be more cost effective when shipping in the future.
Please see our pricing page for the new options for shipping from Japan and if you have any other questions please feel free to contact our Customer Experience team and they will be very happy to assist you with obtaining the best value when using our services.
Kind regards,
Tracy.
Many thanks for your feedback, this is really important to us and we take on board your comments.
Until recently we have had limited options for shipping from Japan with only DHL as an option however now the volume of parcels is increasing we now offer UPS and Japan Post.
I see that your item was very small and light so going forward the Japan Post option hopefully will be more cost effective when shipping in the future.
Please see our pricing page for the new options for shipping from Japan and if you have any other questions please feel free to contact our Customer Experience team and they will be very happy to assist you with obtaining the best value when using our services.
Kind regards,
Tracy.
angela hasselkvist
21 December 2021
DHL Express Worldwide
AH
Good communication throughout. It arrived in the country promptly but unfortunately I couldn't get my package for 1 week after the estimated arrival date because of customs clearance in Brunei.
Verified Customer
21 December 2021
DHL Express Worldwide
VC
I am very happy with the service while it is mainly suitable if I must buy something - the sending rates to Reykjavik Iceland are too expensive
Hi,
Many thanks for your feedback, this is very important to us.
I'm pleased to hear that you are overall happy with the service we offer however you found the cost of shipping too expensive to your country.
Please be assured that we do work with our couriers on a regular basis to ensure that our customers are getting the best possible shipping prices however it has been a very difficult couple of years, many couriers have introduced additional surcharges to cover the cost of higher air freight prices and extra precautions they need to implement to ensure that their staff are working in a safe environment.
Shipping is generally calculated on the amount of space the shipment takes up (this is called the volumetric weight), the cost is only calculated on the actual weight if this is higher than the volumetric weight.
We do find that many parcels arrive from UK retailers in much larger boxes than necessary due to domestic shipping rates being based on the actual weight rather than the volumetric therefore we do have a service called combine and repack. This enables customers to submit a request to our warehouse team to ask them to repack their goods as efficiently as possible to ensure the customer obtains the maximum value for shipping. I see that you did not take advantage of this service last time you shipped, this service may have helped reduce the overall price for shipping.
This service is available on your package inbox when shipping however if you require any assistance requesting this service please contact our Customer Experience Team who are always here to help and ensure that you obtain the best possible price for shipping.
I hope this information helps going forward and we look forward to hearing from you if you require any other assistance.
Kind regards,
Tracy.
Many thanks for your feedback, this is very important to us.
I'm pleased to hear that you are overall happy with the service we offer however you found the cost of shipping too expensive to your country.
Please be assured that we do work with our couriers on a regular basis to ensure that our customers are getting the best possible shipping prices however it has been a very difficult couple of years, many couriers have introduced additional surcharges to cover the cost of higher air freight prices and extra precautions they need to implement to ensure that their staff are working in a safe environment.
Shipping is generally calculated on the amount of space the shipment takes up (this is called the volumetric weight), the cost is only calculated on the actual weight if this is higher than the volumetric weight.
We do find that many parcels arrive from UK retailers in much larger boxes than necessary due to domestic shipping rates being based on the actual weight rather than the volumetric therefore we do have a service called combine and repack. This enables customers to submit a request to our warehouse team to ask them to repack their goods as efficiently as possible to ensure the customer obtains the maximum value for shipping. I see that you did not take advantage of this service last time you shipped, this service may have helped reduce the overall price for shipping.
This service is available on your package inbox when shipping however if you require any assistance requesting this service please contact our Customer Experience Team who are always here to help and ensure that you obtain the best possible price for shipping.
I hope this information helps going forward and we look forward to hearing from you if you require any other assistance.
Kind regards,
Tracy.
Verified Customer
20 December 2021
DHL Express Worldwide
VC
Excellent service! Stored my packages in Germany that Amazon wouldn't ship to Cyprus, consolidated to one shipment and shipped express! Highly recommended!
Richard Clayton
20 December 2021
DHL Economy Select
RC
Status updates were well communicated and the service was fast and efficient.
Liliana
20 December 2021
DHL Express Worldwide
L
Always Perfect
Verified Customer
19 December 2021
DHL Express Worldwide
VC
Great customer service! Very helpful and always responds quickly to my requests.
Verified Customer
19 December 2021
DHL Express Worldwide
VC
Quick and fast delivery. Ease of use for the personal buyer function