customer reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
04 April 2012
Unknown Shipment Details
No problem with the delivery. Very satisfied with the service.
We are pleased to hear you were happy with the service we provided, thank you for taking the time to respond.<br/><br/>James
susan harrison
04 April 2012
DHL Express Worldwide
SH
Great service,fast and easy to set up.
One gripe is the cost of sending everything DHL which is very expensive, why cant it be sent Data post to cut costs?
One gripe is the cost of sending everything DHL which is very expensive, why cant it be sent Data post to cut costs?
Thanks for the feedback. We do use DHL Express for delivery which can be more expensive in some circumstances - e.g. very small or low value items. The reasons we use this DHL are the level of service, tracking and insurance. Using the postal network provides none of these.<br/><br/>In future we plan to allow the customer to select the level of service they require for each package via our website. In the mean time we recommend you consolidate packages or let us know if something is of very low value and we'll check if any alternatives are possible.
Unverified Customer
04 April 2012
Unknown Shipment Details
Very good service although prices are quite high
Thanks for taking the time to respond - customer feedback is important to us. Whilst we're looking at new pricing strategies for smaller items, wanted to make you aware of our consolidation service. For more information please contact info@forward2me.com and we'll tell you more about it.<br/><br/>Janet
Unverified Customer
04 April 2012
Unknown Shipment Details
Very happy.
Thanks for your feedback!<br/><br/>James
Unverified Customer
04 April 2012
Unknown Shipment Details
I really think it's great we have the opportunity to shop products from UK. However, I think the fees are much over the logical! I paid for a bikini 26 pounds!!!
Thanks for the feedback - we really appreciate it as it helps us determine where we need to improve things.<br/><br/>We understand how the pricing can be prohibitive for very small or low value items. We are working to introduce a new service to cover items up to 2kg - which would definitely cover a bikini. We hope to have this in place for the summer.<br/><br/>In the mean time one way to try and deal with this is to consolidate - e.g. receive 4 or 5 items at forward2me and then have us put them into a single shipment for you. This proves very cost effective in nearly every situation because the cost of a 5kg package is massively smaller than 5 separate 1kg shipments.
Unverified Customer
04 April 2012
Unknown Shipment Details
Forwarding service I can rely on....!!!
Thanks for your feedback! Have a great weekend!<br/><br/>James
Unverified Customer
04 April 2012
Unknown Shipment Details
It was great! It was just what I needed.
Thanks for taking the time to respond to us! We look forward to shipping your parcels in the future!<br/><br/>James
Unverified Customer
04 April 2012
Unknown Shipment Details
Very good service, would recommend their service to anybody.
Thanks for the feedback. We're delighted you were happy with the service you received. Have a good weekend!<br/><br/>James
Unverified Customer
04 April 2012
Unknown Shipment Details
i AM VERY SATISFIED WITH YOUR SERVICES.THERE IS AN EXCELLENT CUSTOMER SERVICE,VERY QUICK AND SAFE SHIPPING ,VERY GOOD COMMUNICATION,HELP AND SUPPORT.
Thank you for your kind comments and taking the time to respond. We look forward to shipping your parcels again in the future!<br/><br/>James
Unverified Customer
04 April 2012
Unknown Shipment Details
Service was prompt and professional.
Thanks for the positive feedback. Have a good day!<br/><br/>James
Unverified Customer
04 April 2012
Unknown Shipment Details
The service was excellent, fast and personal. I will definitely use it again.
We really appreciate your feedback - thanks. We look forward to shipping more of your parcels soon!<br/><br/>James
Unverified Customer
04 April 2012
Unknown Shipment Details
Forward2me are absolutely superb. I have been with them several months now and have found their customer service to be without fault - each delivery has been processed well and quickly. I would heartily recommend them :)
Thank you for your kind comments, we're very pleased you're happy with our service. We look forward to receiving your next parcels!<br/><br/>James
Unverified Customer
04 April 2012
Unknown Shipment Details
Very fast shipping. Communication is excelllent
Thank you for the positive feedback. Have a good weekend!<br/><br/>James
Unverified Customer
04 April 2012
Unknown Shipment Details
Everything was just perfect!
Thank you for your kind feedback - it is very much appreciated!<br/><br/>James
Unverified Customer
04 April 2012
Unknown Shipment Details
fast service, great price