Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
13 June 2022
DHL Express Worldwide
VC
Service was very fast to Canada from Germany. Emails kept me informed throughout the process.
Toni
13 June 2022
FedEx International Priority
T
Too expensive. My purchase almost doubled in price due to very high freight cost and fees. I also had to pay unnecessary GST prices at the border as they required me to pay these before shipping despite the fact that I informed them that the price of the garment was under the tax threshold.
Hi Toni,
Many thanks for your feedback.
We are sorry that you feel dissatisfied with the final shipping costs that you paid for your John Lewis order.
I have been looking at the details from your recent FedEx shipment through our service and I can see that you never chose to combine and repack your clothing/ coat prior to shipping. I have verified that the reason why you will have paid a higher price for shipping is because the chargeable weight for the John Lewis coat that you have shipped would have been been based on the volumetric weight/size of the package rather than the actual weight of the goods inside. If a repack had been requested for the John Lewis coat, there would have been sufficient excess space to save by reducing and by us carefully folding the coat smaller in size this would have further reduced the original dimensions and should have helped lower the final courier shipping prices available to you. Furthermore you would have only been required to pay a single £2.00 repack fee on top of the shipping price if you were only shipping one package.
I would like to discuss your GST issue with you in more detail via email because if you have been asked to pay GST twice for the same shipment this is not right and we need to ensure this matter is resolved for you.
Please keep an eye out for my email regarding your GST issue.
I hope the information I have provided to you is useful and please do not hesitate to get back in touch if you do have any further questions or concerns.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry that you feel dissatisfied with the final shipping costs that you paid for your John Lewis order.
I have been looking at the details from your recent FedEx shipment through our service and I can see that you never chose to combine and repack your clothing/ coat prior to shipping. I have verified that the reason why you will have paid a higher price for shipping is because the chargeable weight for the John Lewis coat that you have shipped would have been been based on the volumetric weight/size of the package rather than the actual weight of the goods inside. If a repack had been requested for the John Lewis coat, there would have been sufficient excess space to save by reducing and by us carefully folding the coat smaller in size this would have further reduced the original dimensions and should have helped lower the final courier shipping prices available to you. Furthermore you would have only been required to pay a single £2.00 repack fee on top of the shipping price if you were only shipping one package.
I would like to discuss your GST issue with you in more detail via email because if you have been asked to pay GST twice for the same shipment this is not right and we need to ensure this matter is resolved for you.
Please keep an eye out for my email regarding your GST issue.
I hope the information I have provided to you is useful and please do not hesitate to get back in touch if you do have any further questions or concerns.
Kind Regards
Hayley
nobuo shirahashi
12 June 2022
UPS Express Saver
NS
このアイテムは正常な到着をしませんでしたので、低い用かしか持ち合わせません。税関担当の業者も回答をせず、後任に任せっきりで、した。
その後の弁明も説明なく、単に送ってきただけでした。
最悪の対応でした。UPSの不手際かF"Bのリパックミスかわかりませんが、別の業者を模索中です。
その後の弁明も説明なく、単に送ってきただけでした。
最悪の対応でした。UPSの不手際かF"Bのリパックミスかわかりませんが、別の業者を模索中です。
Verified Customer
12 June 2022
UPS Standard Single
VC
Perfetto!!!
Matthew Wolfe
12 June 2022
UPS Economy
MW
I live in the US and now that I have FORWARD2ME I Don’t miss out on items internationally that I would of loved too purchase for my collection. Now I can at a fair shipping cost. Must have service 5 ⭐️‘S all the way
Stéphane DARNAUD
12 June 2022
UPS Standard Single
SD
Comme d’habitude, service au top.
L’interface est simple à utiliser, le service est rapide et à un très bon tarif.
Le repacking fait grandement économiser sur les frais d’envoi, mais surtout, les employés répondent rapidement aux demandes et sont efficaces!
L’interface est simple à utiliser, le service est rapide et à un très bon tarif.
Le repacking fait grandement économiser sur les frais d’envoi, mais surtout, les employés répondent rapidement aux demandes et sont efficaces!
Verified Customer
12 June 2022
FedEx International Priority
VC
I wouldve liked to see the shipping charges prior to bring asked to file a Prior Authorization. Also the delay was unnecessary as to how many days it took to release my package
Laura T
12 June 2022
DHL Express Worldwide
LT
excellent service, the management and follow-up is also amazing, I really liked the experience and received my order in perfect condition
Verified Customer
12 June 2022
DHL Express Worldwide
VC
Fast Shipping and Very Reliable.
My first time to try this and I was impressed! Will definitely recommend it.
My first time to try this and I was impressed! Will definitely recommend it.
Victor Mccracklin
12 June 2022
UPS Express Saver
VM
Perfect service. Ease of use. Will recommend to others
Cory McFarlane
12 June 2022
UPS Economy
CM
I’ve been using this service for 5 years and there is nothing better! Packages are handled with care and combining them works seamlessly
Nicole
11 June 2022
FedEx Connect
N
Always happy with the level of customer service and the service this company provides. Thanks for always getting my products to me safely. Any time I’ve had issues they have been helpful and always quick to resolve them. Highly recommend I will continue to utilize this mail forwarding service as my #1 choice for years to come!
Verified Customer
11 June 2022
DHL Express Worldwide
VC
Everything was smooth and seamless. Setting up my address was straightforward and a simple process and I was able to immediately begin shopping!
Verified Customer
11 June 2022
DHL Express Worldwide
VC
Responded very fast. Amazing service to get UK product delivered to Canada
JUNQIAO SONG
11 June 2022
DHL Express Worldwide
JS
I know there's a big size calender. But the box is tooooooo big for them. That turned out a higher express fee than usual. Anyway thank u .
Verified Customer
10 June 2022
DHL Express Worldwide
VC
Very good service!!!!
BOUSMAHA MOSTAFA
10 June 2022
FedEx International Economy
BM
Good merci
Verified Customer
09 June 2022
DHL Economy Select
VC
Everything went smoothly and they were really helpful along the way. Quick responses. A bit pricey, but overall it was worth it.
Verified Customer
09 June 2022
DHL Express Worldwide
VC
Excellent customer service! Whenever I needed something they were there for me. Thank you!!
Veronica
09 June 2022
FedEx International Economy
V
Highly recommend!! straightforward and quick! Gets orders to Canada. Will use again ?
Verified Customer
09 June 2022
DHL Express Worldwide
VC
Fab service! Highly recommended. A great way to get items from British sellers who don't ship outside of the UK.
anthony hoy
09 June 2022
DHL Express Worldwide
AH
Nothing wrong with the service at all. However, your freight rates had virtually doubled since the last time I used the service. I would use the service weekly or at least fortnightly, however this past week I have had a similar delivery from the same supplier forwarded to a private address, and re-mailed to me using the British Postal Service for less than half the Forward2Me freight cost. My question is, can you include a British Postal Service option in your offering????
Verified Customer
08 June 2022
TNT Economy Express
VC
One price for shiping at start and tripel price at the end.
Confusing ,vague snd deception with shiping price.
Confusing ,vague snd deception with shiping price.
Verified Customer
08 June 2022
UPS Express Saver
VC
The service was very prompt & dependable.
They stuck to the committed timeline.
They stuck to the committed timeline.
Dr Martin Cefai M.D
08 June 2022
DHL Express Worldwide
DMC
The service is excellent, customer care is great but to be honest shipping costs from the UK together with the import duties we then have to pay have become extremely high making it difficult to shop from the UK which is really sad. This does not reflect in any way on the wonderful customer care service forward2me offers but is simply a reflection on the new reality of purchasing goods from the UK.
Tony Wellard
08 June 2022
DHL Express Worldwide
TW
Getting better now I'm leaving the country and won't need the services any more
Filip Adriaens
08 June 2022
DHL Economy Select
FA
great customer service, but very lousy and unfit online software! Switched to another provider
Hi Filip,
Many thanks for your feedback.
I am sorry that you feel dissatisfied with our system processes and account functionalities through our service.
I have looked back at your correspondence with our customer experience team from May 2022 and I can see that you were having issues with selecting your 5 packages for shipping from your account.
I noticed that 2 of your vinyl packages had been marked as requiring an additional repack service prior to shipping, when they had first arrived to our UK warehouse.
The advised additional repack service was to ensure the goods were safely and sufficiently packed for transit with the courier or if the original packaging from the seller was identified as unsuitable. You would have then been prompted to submit the combine and repack requests for both packages from your account and you would have been asked to select the courier service that you required for the packages to be repacked for and shipped with. I can see that you chose combine and repack to be completed for the Royal Mail Untracked Budget service, for both vinyl packages. Unfortunately only 1 of the 2 vinyl packages was repacked for the untracked budget courier service and it appears the repack service for the second vinyl package was rejected possibly because both packages combined together would go over the maximum shipping limits for the untracked budget service or because the repack agent concluded that the original box was not unsafe or unsuitable for transit.
Please note that the Royal Mail untracked budget courier option is only for shipping 1 single package-not a multi piece- and the single package for untracked budget can only have a weight of 2 kg or less, overall dimensions of less than 90cm and a total declared value under £20.
I am confident that because you had selected the combine and repack service for the untracked budget courier service, from your account, this was the reason why you were unable to view any other courier options or shipping prices, other than untracked budget courier service, from your account when you selected all 5 packages for shipping. This was also the reason why there was no shipping price showing for the untracked budget courier service for all 5 selected packages from your account because untracked budget is a single package only service. All of the other courier services and prices, such as DHL, UPS or TNT, were only visible and accessible from your account once our customer experience agent went back into your optimized package and manually removed the selected courier option (untracked budget) from the optimized package which then allowed you to proceed with shipping all 5 packages as a multi piece shipment with a alternative tracked courier service.
We do advise customers to always send their goods through our available tracked courier services to ensure the stated movement and location of their packages through the shipping network at all times.
I hope the information I have provided to you is useful, we hope this issue does not deter you from using our services again in the future and we do hope you will reconsider your current rating.
If you do have anymore questions or concerns please do not hesitate to get back in touch with our customer experience team and we will be more than happy to help.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry that you feel dissatisfied with our system processes and account functionalities through our service.
I have looked back at your correspondence with our customer experience team from May 2022 and I can see that you were having issues with selecting your 5 packages for shipping from your account.
I noticed that 2 of your vinyl packages had been marked as requiring an additional repack service prior to shipping, when they had first arrived to our UK warehouse.
The advised additional repack service was to ensure the goods were safely and sufficiently packed for transit with the courier or if the original packaging from the seller was identified as unsuitable. You would have then been prompted to submit the combine and repack requests for both packages from your account and you would have been asked to select the courier service that you required for the packages to be repacked for and shipped with. I can see that you chose combine and repack to be completed for the Royal Mail Untracked Budget service, for both vinyl packages. Unfortunately only 1 of the 2 vinyl packages was repacked for the untracked budget courier service and it appears the repack service for the second vinyl package was rejected possibly because both packages combined together would go over the maximum shipping limits for the untracked budget service or because the repack agent concluded that the original box was not unsafe or unsuitable for transit.
Please note that the Royal Mail untracked budget courier option is only for shipping 1 single package-not a multi piece- and the single package for untracked budget can only have a weight of 2 kg or less, overall dimensions of less than 90cm and a total declared value under £20.
I am confident that because you had selected the combine and repack service for the untracked budget courier service, from your account, this was the reason why you were unable to view any other courier options or shipping prices, other than untracked budget courier service, from your account when you selected all 5 packages for shipping. This was also the reason why there was no shipping price showing for the untracked budget courier service for all 5 selected packages from your account because untracked budget is a single package only service. All of the other courier services and prices, such as DHL, UPS or TNT, were only visible and accessible from your account once our customer experience agent went back into your optimized package and manually removed the selected courier option (untracked budget) from the optimized package which then allowed you to proceed with shipping all 5 packages as a multi piece shipment with a alternative tracked courier service.
We do advise customers to always send their goods through our available tracked courier services to ensure the stated movement and location of their packages through the shipping network at all times.
I hope the information I have provided to you is useful, we hope this issue does not deter you from using our services again in the future and we do hope you will reconsider your current rating.
If you do have anymore questions or concerns please do not hesitate to get back in touch with our customer experience team and we will be more than happy to help.
Kind Regards
Hayley
Verified Customer
08 June 2022
DHL Express Worldwide
VC
The item I ordered was promptly and safely delivered from their forwarding location to my home.
Steffi
07 June 2022
FedEx International Priority
S
Always very quick and reliable, prompt dispatch and trustworthy. Highly recommended!
Brian Goins
07 June 2022
FedEx Connect
BG
Used this so many times to save money on clothes in the UK to ship to the US
Wouter Louw
06 June 2022
DHL Express Worldwide
WL
As usual, all items were properly handled for combination and repacking before shipping. Service was fast and efficient and without delays and I was informed whenever there was a change in status. I will most definitely continue to make use of the service and will highly recommend Forwar2Me to anyone.
Verified Customer
06 June 2022
DHL Economy Select
VC
Servizio rapido e puntuale.
Colmano il divario tra paesi che normalmente non spediscono direttamente.
Colmano il divario tra paesi che normalmente non spediscono direttamente.
Marina Williams
06 June 2022
DHL Express Worldwide
MW
Shipping was quick and easy, love that I can now shop in so many different places and countries that were otherwise inaccessible.
Yu Su
06 June 2022
DHL Express Worldwide
YS
very speedy.
Verified Customer
06 June 2022
DHL Economy Select
VC
Pretty much perfect service from forward2me. Ordered a package from Germany that was delivered swiftly with first class tracking.
Verified Customer
05 June 2022
FedEx International Priority
VC
????♥️♥️
Verified Customer
04 June 2022
FedEx International Priority
VC
Forward2Me helped me get a custom guitar from across the pond to the US. It arrived in perfect condition. I cannot thank them enough for their stellar customer service throughout the entire process. If you need something delivered from across the world this is the place to go ?? Every single time I asked them for an update I had a reply that same day, these people are truly amazing at what they do.
Happy Customer
04 June 2022
UPS Express Saver
HC
Service is thorough and convenient. Option to repack and consolidate packages is helpful as many retailers now ship items individually, piecemeal.
David Oghia
04 June 2022
DPD Classic
DO
Always at the top. Great services at an affordable price. Many thanks.
Verified Customer
04 June 2022
DHL Express Worldwide
VC
Horrible once again. Paid 40 bp for next day delivery . Never got the package or any notification. It was returned to them and now they are unable to return it to the seller because they can't scan the QR Code. Just don't use this service. They are incompetent.
TSUYOSHI SHIOBARA
04 June 2022
DHL Express Worldwide
TS
Responded to small requests
Verified Customer
04 June 2022
FedEx Connect
VC
Easy and smooth transaction! Thank you!
Marish Harmon
04 June 2022
FedEx International Priority
MH
Excellent company
Verified Customer
03 June 2022
TNT Express Non-Docs
VC
Customer Service is amazing! so responsive and helpful. I love this company. Best customer service I have experienced with any company in a long time.
Luciano Lo Giudice
03 June 2022
DHL Express Worldwide
LLG
forward2me uses a very simple interface and was extremely swift in sending my packages.
Adrienne
03 June 2022
FedEx Connect
A
I received my book in no time!
Verified Customer
03 June 2022
FedEx International Priority
VC
I found the srt up and process quite easy . Only delay was waiting for the queue to action the repackaging
Verified Customer
03 June 2022
UPS Standard Single
VC
Very good service
Joachim Brosi
03 June 2022
DHL Economy Select
JB
Die Kommunikation war hervorragend.
Megan Beveridge
03 June 2022
DHL Express Worldwide
MB
Growth communication, advised when goods arrive. Choices of carriers to have orders despatched. Reliable service