Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Josh Faulk
11 August 2022
DHL Express Worldwide
JF
Great customer service team
Verified Customer
11 August 2022
FedEx International Priority
VC
Great service and fast delivery.
I highly recommend forward2me
I highly recommend forward2me
Jonathan Elias
10 August 2022
DHL Express Worldwide
JE
Forward2me was absolutely amazing to work with! The customer service was absolutely great! Helped me repackage my item and got to me super fast! Highly recommend Forward2me!
Shane
10 August 2022
FedEx International Priority
S
Excellent delivery and delivery. 5 Stars ⭐️⭐️⭐️⭐️⭐️ ?
KristÃn Bl
09 August 2022
DHL Express Worldwide
KB
Fast and efficient service
Alexandra Varlet
09 August 2022
DHL Express Worldwide
AV
Tout à été « smooth »
PeteJCooper
09 August 2022
DHL Economy Select
P
Great service quick what more r to say great customer service
AJ
09 August 2022
FedEx International Economy
A
impossibly unfriendly customer service, expensive rates. wouldn't use again.
Hi M Banda.
Many thanks for your feedback.
We are sorry that you feel dissatisfied with our service, however, as was advised to you previously, by our Customer Experience agents, the document approval procedure from our Germany warehouse is viewable to all customers' from the Germany page on our website and can also be found from our FAQ'S page, 'READ MORE', https://forward2me.zendesk.com/hc/en-gb/articles/360016227500-Why-do-I-need-to-upload-a-passport-and-utility-bill-when-shipping-from-the-German-address-
The document approval process from Germany is a new security policy that has been built onto our system to ensure additional security and protection for both our customers and our service by the request of Germany authorities-not forward2me.
Forward2me would only use the provided forms of identification for no other reason than if working with the police and German authorities in any events of a fraud claim. We do not share this other than with official authorities and only on request. The information is stored and transmitted in an encrypted form.
I can see that you continuously refused to provide the requested documentation for approval for shipping your package from our Germany warehouse and this resulted in your package exceeding the 30 free storage days but as a one time only gesture we offered to waver all additional storage charges and we authorised shipping for your package at Germany from our side. Please note, if you should choose to ship from our Germany warehouse again and if you do not provide the requested documents from your account you will not be approved for shipping from the Germany warehouse again, you will be restricted to proceed with shipping your packages and the only available options for your packages would be return to sender or disposal.
We apologize for any inconvenience this may have caused you.
We hope this information that we have provided to you is useful, we hope the issues you have experienced through our service do not deter you from shipping with us again in the future and we hope you will reconsider your current rating of our service.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry that you feel dissatisfied with our service, however, as was advised to you previously, by our Customer Experience agents, the document approval procedure from our Germany warehouse is viewable to all customers' from the Germany page on our website and can also be found from our FAQ'S page, 'READ MORE', https://forward2me.zendesk.com/hc/en-gb/articles/360016227500-Why-do-I-need-to-upload-a-passport-and-utility-bill-when-shipping-from-the-German-address-
The document approval process from Germany is a new security policy that has been built onto our system to ensure additional security and protection for both our customers and our service by the request of Germany authorities-not forward2me.
Forward2me would only use the provided forms of identification for no other reason than if working with the police and German authorities in any events of a fraud claim. We do not share this other than with official authorities and only on request. The information is stored and transmitted in an encrypted form.
I can see that you continuously refused to provide the requested documentation for approval for shipping your package from our Germany warehouse and this resulted in your package exceeding the 30 free storage days but as a one time only gesture we offered to waver all additional storage charges and we authorised shipping for your package at Germany from our side. Please note, if you should choose to ship from our Germany warehouse again and if you do not provide the requested documents from your account you will not be approved for shipping from the Germany warehouse again, you will be restricted to proceed with shipping your packages and the only available options for your packages would be return to sender or disposal.
We apologize for any inconvenience this may have caused you.
We hope this information that we have provided to you is useful, we hope the issues you have experienced through our service do not deter you from shipping with us again in the future and we hope you will reconsider your current rating of our service.
Kind Regards
Hayley
Miguel Curto
08 August 2022
UPS Standard Single
MC
No issues what so ever, just works. Saves you money and headaches.
Sergey Sobolev
08 August 2022
FedEx Connect
SS
The delivery was fast and without any issues
Spy
08 August 2022
FedEx International Priority
S
I tried few international freight forwarding companies, but I got to be honest with you, no one served me better than Forward2me. They reply fast and their answers are always positive. I hope they maintain the same level of quality and service. Thank you
Jared Smith
08 August 2022
DHL Express Worldwide
JS
A brilliant and easy service. A+
Ann Nash
07 August 2022
UPS Express Saver
AN
The service from you guys is superb. All of my queries are promptly replied too, and you are very quick, and efficient, at processing parcels. Thanks!
Valued Customer
07 August 2022
DHL Express Worldwide
VC
Easy, streamlined sign up and operating system.
Website is self explanatory with constant updates on package status inside facility.
Expensive, but the more you buy the price of shipping appears to be more reasonable.
Website is self explanatory with constant updates on package status inside facility.
Expensive, but the more you buy the price of shipping appears to be more reasonable.
Verified Customer
07 August 2022
FedEx International Economy
VC
Fast shipping, reliable and good customer service support on questions before shipping. However very expensive so will try to find alternative or minimise use.
Jami Floyd
07 August 2022
DHL Express Worldwide
JF
Everything went perfect and arrived in pristine condition without having to wait too horribly long, and I also liked being able to choose which shipping service I wanted. They have definitely made me very happy to be able to own something I never would've been able to get otherwise! Thank you so much to everyone involved! Your work is extremely appreciated
Verified Customer
06 August 2022
UPS Standard Single
VC
Service was very fast and truly helpful. forward2Me sent the package at warp speed to my address outside UK. Great service and will be using it again.
Verified Customer
06 August 2022
UPS Standard Single
VC
I bought some clothes and I could deliver them in Italy from the UK. The only addition I suggest is to put a custom tax simulator because when they delivered my parcel the custom asked for 23%
Kinza Kazmi
06 August 2022
DHL Express Worldwide
KK
Very smooth, fast and reliable service. Will surely use again!
Kyle K
06 August 2022
FedEx International Economy
KK
Was very fast and easy to communicate with :) they packed 2 packages into 1 for cheaper shipping. 5 star service.
Darren Irmane
05 August 2022
FedEx International Priority
DI
Everything went well & I received my package on time and in good order. I recommend their service.
Lex
04 August 2022
UPS Economy
L
Great service! I ordered a UK exclusive vinyl and sent it to the forward to me warehouse after seeing a review on tiktok and everything was perfect! It arrived to my house in the US a few days earlier than expected and the record was packaged well and in perfect condition upon arrival. I would not hesitate to recommend to anyone needing similar services and I will definitely be using them in the future!
Verified Customer
04 August 2022
DHL Express Worldwide
VC
although the website design could use a little facelift overall the service is really good and worth it i was honestly surprised on how fast my first package came in after i paid the invoice so 10/10 definitely will be using again
Verified Customer
03 August 2022
DPD Classic
VC
An excellent service
Sri Vithya Sureswaran
02 August 2022
DHL Express Worldwide
SVS
Excellent service! My package was promptly shipped and received in great condition. Customer service also answered my question very kindly. Would definitely recommend this company to anyone! Thank you very much!
M F
02 August 2022
FedEx International Priority
MF
I have used it many times and have never had a problem. Customer service is also good. Registration is easy, and anyone can use the service with peace of mind.
Verified Customer
02 August 2022
FedEx Connect
VC
everything came quick and perfectly untouched and preserved. 10/10 recommend. super happy to use this service.
Verified Customer
01 August 2022
DHL Express Worldwide
VC
Fast and reliable
Sigridur VIGFUSDOTTIR
31 July 2022
DHL Express Worldwide
SV
I have been a customer for many years now and I can couch that F2M is always professional and polite and helpful. Their staff is very competent and friendly. Thank you all so much.
Karin T
31 July 2022
DHL Express Worldwide
KT
TL;DR: you actually have to pay people for doing this service (taking the package, storing it, shipping it) and that's NOT CHEAP. This service only makes sense if you want an item desperately and are willing to pay a lot of money! If you do, the service was completely satisfactory! "forward2me" processed my package really fast and everything was great, just expensive...
___________________________________________
I desperate wanted a skin product that was discontinues with the only seller being "Harrods" in UK, they don't ship to Germany though...
I never used a package forwarding service and was quite skeptical, especially with the "tax-free Guernsey" option. However I thought I just try since I really wanted a couple bottles of my holy grail product.
-When I placed my order in the Harrods online shop it immediately calculated away the taxes since I chose the Guernsey address, so that worked perfectly fine! (I did have to pay more shipping though, for shipping within UK it would have been free, but I had to pay for shipping to Guernsey, however minus the taxes it was still cheaper to ship there)
- the package arrived super quit and I was always informed very fast by "forward2me" about everything trough email
- I chose to immediately let it be send to me by forward, since that was the only thing I needed from UK. My only critique would be that the only shipping option was express shipping which was VERY expensive (~50€) I would have preferred a slower, cheaper shipping for sure but at least the package arrives super quit and everything was fine!
I'd definitely use this service again if I really really wanted something that I just couldn't get ANY other way! It was hella expensive though, but worth it for me since I was 4 bottles of my favorite product now :)
___________________________________________
I desperate wanted a skin product that was discontinues with the only seller being "Harrods" in UK, they don't ship to Germany though...
I never used a package forwarding service and was quite skeptical, especially with the "tax-free Guernsey" option. However I thought I just try since I really wanted a couple bottles of my holy grail product.
-When I placed my order in the Harrods online shop it immediately calculated away the taxes since I chose the Guernsey address, so that worked perfectly fine! (I did have to pay more shipping though, for shipping within UK it would have been free, but I had to pay for shipping to Guernsey, however minus the taxes it was still cheaper to ship there)
- the package arrived super quit and I was always informed very fast by "forward2me" about everything trough email
- I chose to immediately let it be send to me by forward, since that was the only thing I needed from UK. My only critique would be that the only shipping option was express shipping which was VERY expensive (~50€) I would have preferred a slower, cheaper shipping for sure but at least the package arrives super quit and everything was fine!
I'd definitely use this service again if I really really wanted something that I just couldn't get ANY other way! It was hella expensive though, but worth it for me since I was 4 bottles of my favorite product now :)
paul smith
30 July 2022
FedEx Connect
PS
fairly quick but the box is always damaged in the same way
Richard Chan
30 July 2022
UPS Express Saver
RC
Fast, Efficient and Reliable. Keep it up!
Dumisani Mthombeni
29 July 2022
DHL Express Worldwide
DM
The service is top notch but has been came expensive
Hi Dumisani,
Many thanks for your feedback.
It is lovely to hear that you are still fully satisfied with the service that we offer.
We do understand that everyone is facing financially challenging times worldwide. Unfortunately the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We sincerely apologize for any inconvenience or difficulties this may be causing all of our customer's.
I hope the information I have provided to you is useful, we hope these issues will not deter your from continuing to use our services again in the future and please do not hesitate to get back in touch if you do have any further questions or concerns.
Kind Regards
Hayley
Many thanks for your feedback.
It is lovely to hear that you are still fully satisfied with the service that we offer.
We do understand that everyone is facing financially challenging times worldwide. Unfortunately the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We sincerely apologize for any inconvenience or difficulties this may be causing all of our customer's.
I hope the information I have provided to you is useful, we hope these issues will not deter your from continuing to use our services again in the future and please do not hesitate to get back in touch if you do have any further questions or concerns.
Kind Regards
Hayley
Adel Hamad
29 July 2022
DHL Express Worldwide
AH
excellent and quick service
Verified Customer
29 July 2022
DHL Express Worldwide
VC
Forward2me made it all very easy and very reasonable prices. So very happy with their services.
Verified Customer
29 July 2022
UPS Economy
VC
Fast shipping with no hassle!
Verified Customer
29 July 2022
DHL Express Worldwide
VC
Wonderful, responsive customer service. Received package almost a week before delivery date. Expensive, but well packaged.
Verified Customer
28 July 2022
DPD Classic
VC
Top Service
Claudia Messinger
28 July 2022
UPS Standard Single
CM
Paket ist gut angekommen.
Karl Wimmer
27 July 2022
FedEx International Priority
KW
I was very pleased with the overall service and pricing was very reasonable. My items arrived quickly in perfect condition.
Takeshi Kotani
27 July 2022
DHL Express Worldwide
TK
迅速で正確な配達でした。
Lief Swanson
27 July 2022
DHL Express Worldwide
LS
The price was a little high but they did a great job. I ordered some phones that aren't available in north america, and they got them to me safe and sound, batteries and all.
Verified Customer
27 July 2022
FedEx Connect
VC
Really fast shipping to USA from UK. Trustworthy.
Paul Soderdahl
26 July 2022
FedEx Connect
PS
Fast, not expensive, kept informed of status, will definitely use again.
Taro
26 July 2022
FedEx International Priority
T
I always appreciate their customer support.
Fast, reliable response. Fast delivery.
Fast, reliable response. Fast delivery.
satchevo
26 July 2022
TNT Economy Express
S
Absolutely awesome!
匠 小野
26 July 2022
FedEx International Economy
��
It was good that it was quick and polite. I felt that the shipping fee was a little high.
Verified Customer
26 July 2022
DHL Express Worldwide
VC
Best service ever I would always work with them
Brent Miller
26 July 2022
DHL Express Worldwide
BM
I had used another service before but this was much smoother. Very happy.
Verified Customer
26 July 2022
DHL Express Worldwide
VC
Smooth experience with wonderful customer service! Thank you so much!