Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
ALEXANDER
19 August 2022
DHL Economy Select
Henning
19 August 2022
DHL Economy Select
H
Good and fast service. Fast customer service. Good packing of the goods?????
Ahmad Mohammed S A Al-Kawari
19 August 2022
DHL Express Worldwide
AMS
Any problem is quickly resolved, customer support is great.
Stéphane Darnaud
19 August 2022
UPS Standard Single
SD
Perfect!
Fast and efficient as usual.
Fast and efficient as usual.
Dragonfly trading S.R.O.
19 August 2022
DHL Economy Select
DTS
Good service. Unfortunately, they make a photo of the package solely of one side - with the address of the mailbox and not of the sender. Thant is not much helpful. And changing information about the package is quite complicated.
Hi there,
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our service on this occasion.
I have checked back on your previous messages with our team and I did notice that there was multiple message threads sent from you to our team relating to the same issue. We really appreciate it if customer's can try to contact us either by email, social media or whatsapp not all channels. Many customers choose to contact us via all channels or through more than one email thread and this can unnecessarily increase our workload and lead to duplication of work which can sometimes result in longer response times to our customers.
If you do require the sender information stating on your packages every time, this would not be picked up from the package image provided to you from your account. However we can add this request as a pre alert message on your account to make our processing team aware of this requirement and they will try their best to fulfil the sender address request each time they complete the booking process for your packages.
If the sender details is something that you require to be shown from your packages please send in an email to us at info@forward2me.com and one of our agents will be more than happy to assist and apply a pre alert to your account requesting for sender details to be sourced and stated on every package where possible when we receive a package for you going forward.
We hope this information that we have provided to you is useful, we hope the issues you have experienced through our service do not deter you from shipping with us again in the future and we hope you will reconsider your current rating of our service.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our service on this occasion.
I have checked back on your previous messages with our team and I did notice that there was multiple message threads sent from you to our team relating to the same issue. We really appreciate it if customer's can try to contact us either by email, social media or whatsapp not all channels. Many customers choose to contact us via all channels or through more than one email thread and this can unnecessarily increase our workload and lead to duplication of work which can sometimes result in longer response times to our customers.
If you do require the sender information stating on your packages every time, this would not be picked up from the package image provided to you from your account. However we can add this request as a pre alert message on your account to make our processing team aware of this requirement and they will try their best to fulfil the sender address request each time they complete the booking process for your packages.
If the sender details is something that you require to be shown from your packages please send in an email to us at info@forward2me.com and one of our agents will be more than happy to assist and apply a pre alert to your account requesting for sender details to be sourced and stated on every package where possible when we receive a package for you going forward.
We hope this information that we have provided to you is useful, we hope the issues you have experienced through our service do not deter you from shipping with us again in the future and we hope you will reconsider your current rating of our service.
Kind Regards
Hayley
Michalis Lachanas
19 August 2022
DHL Economy Select
ML
Excellent company with fast and secure shipping,also with a very friendly customer service!That was the second time that i used their service.Highly recommended!!
Bandar
19 August 2022
DHL Express Worldwide
B
expensive shipping
Hi Bandar
Many thanks for your feedback.
We are sorry to hear that you feel dissatisfied with our service.
I can see that your first shipment through our service was from our Tax Free warehouse in Guernsey.
Please be aware that, when you order goods to the tax free warehouse, the tax free element refers to the 20% VAT that is deducted from the total purchase costs of the items from the online retailer either upon checkout or upon delivery to Guernsey.
The VAT or tax free element refers to the purchase VAT or tax that you save from your original purchase with the retailer and this VAT or tax saving would contribute towards your final costs for the shipping service.
Guernsey is an English-speaking island located in the English Channel between France and Great Britain. It is not part of the United Kingdom or a member of the European Union, instead it is a self-governing Crown Dependency. Significantly, Guernsey has no VAT or GST (Tax Free). This means if a UK retailer ships to Guernsey they should not be charging VAT or tax.
Therefore it is recommended that you only look to ship higher value goods to this address as shipping options are limited to DHL and can be a little more expensive than shipping from our mainland UK address.
It is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland.
We understand that the DHL shipping rates are slightly higher when shipping from our tax free warehouse in Guernsey so it is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland. If the total cost savings made from the 20% purchase VAT/Tax on the goods is less than the difference in the shipping costs from Guernsey compared to shipping from our mainland UK warehouse- then shipping from Tax free warehouse won't be beneficial.
I hope the information I have provided you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating of our service.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry to hear that you feel dissatisfied with our service.
I can see that your first shipment through our service was from our Tax Free warehouse in Guernsey.
Please be aware that, when you order goods to the tax free warehouse, the tax free element refers to the 20% VAT that is deducted from the total purchase costs of the items from the online retailer either upon checkout or upon delivery to Guernsey.
The VAT or tax free element refers to the purchase VAT or tax that you save from your original purchase with the retailer and this VAT or tax saving would contribute towards your final costs for the shipping service.
Guernsey is an English-speaking island located in the English Channel between France and Great Britain. It is not part of the United Kingdom or a member of the European Union, instead it is a self-governing Crown Dependency. Significantly, Guernsey has no VAT or GST (Tax Free). This means if a UK retailer ships to Guernsey they should not be charging VAT or tax.
Therefore it is recommended that you only look to ship higher value goods to this address as shipping options are limited to DHL and can be a little more expensive than shipping from our mainland UK address.
It is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland.
We understand that the DHL shipping rates are slightly higher when shipping from our tax free warehouse in Guernsey so it is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland. If the total cost savings made from the 20% purchase VAT/Tax on the goods is less than the difference in the shipping costs from Guernsey compared to shipping from our mainland UK warehouse- then shipping from Tax free warehouse won't be beneficial.
I hope the information I have provided you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating of our service.
Kind Regards
Hayley
Stanislav Hrda
19 August 2022
DHL Economy Select
SH
Helpfull service for shipping items from the UK and Germany for me. When sellers from eBay not shipping outside country, forward2me comes and do the job very effectively.
Alessandro
19 August 2022
DHL Economy Select
A
Excellent service!
Martin
19 August 2022
DHL Economy Select
M
This works as it should. Available shipping options are fast and affordable if you combine packages.
Angela Edmond
19 August 2022
FedEx International Economy
AE
Really fast and very reliable
Tim
19 August 2022
UPS Economy
T
Fast and trustworthy.
Verified Customer
19 August 2022
DHL Express Worldwide
VC
Great service, each time I use it!
Verified Customer
19 August 2022
DHL Express Worldwide
VC
Il servizio peggiore di ri impacchettamento sul mercato
Ti trattengono il pacco senza avvisarti, quando gli scrivi tu il custumer care ti propone le spedizioni più care eludendo il fatto che ce ne siano altre piu economiche cosi loro guadagnano di piu. Ti danno suggerimenti sbagliati e ti fanno compilatee il foglio della dogana in modo errato. Le condizioni di contratto cambiano e non ti avvisano. Risultato per una carta di debito gratuita, ho speso 70€ tra spedizione e dogana, non hanno senso, mi costava mno andarmela a prendere con l’aereo in banca.
Non lo consiglierei a nessuno, pessima esperienza, Customer care non informato e truffaldino.
Da evitare assolutamente!!
Ti trattengono il pacco senza avvisarti, quando gli scrivi tu il custumer care ti propone le spedizioni più care eludendo il fatto che ce ne siano altre piu economiche cosi loro guadagnano di piu. Ti danno suggerimenti sbagliati e ti fanno compilatee il foglio della dogana in modo errato. Le condizioni di contratto cambiano e non ti avvisano. Risultato per una carta di debito gratuita, ho speso 70€ tra spedizione e dogana, non hanno senso, mi costava mno andarmela a prendere con l’aereo in banca.
Non lo consiglierei a nessuno, pessima esperienza, Customer care non informato e truffaldino.
Da evitare assolutamente!!
Hi there,
Many thanks for your feedback.
We are sorry to hear that you feel dissatisfied with our service.
I believe the issues and concerns you have highlighted are in relation to the shipment that was containing your pre paid card. All pre paid cards we accept for our customers are immediately placed in review from customers account. You would have then been notified by us via email that the package was on hold due to the contents being a pre paid card
For the process of shipping pre paid cards we require a copy of ID to verify that the name stated on pre paid cards matches your account name/ details. This approval process, for pre paid cards has been deployed to ensure additional security and protection for both our customers and our service and to ensure we are permitted to international ship the brand of pre paid card.
We are also required to apply an additional processing charge, for shipping pre paid cards, of £10.00 per pre paid card that we receive for shipping.
Further details on our processes for shipping pre paid cards can be located in our FAQs under
CAN I USE MY FORWARD2ME ADDRESS TO APPLY FOR FINANCIAL PRODUCTS.
We would not advise our customers to use their forward2me address for receiving financial products such as pre paid cards, we concentrate on parcel forwarding and we do not feel it is cost effective for customers to ship single items such as pre paid cards internationally because our courier rates for shipping prices are calculated based on packages not letters or mail items.
We apologize for any inconvenience this may have caused you.
We hope this information that we have provided to you is useful, we hope the issues you have experienced through our service do not deter you from shipping with us again in the future and we hope you will reconsider your current rating of our service.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry to hear that you feel dissatisfied with our service.
I believe the issues and concerns you have highlighted are in relation to the shipment that was containing your pre paid card. All pre paid cards we accept for our customers are immediately placed in review from customers account. You would have then been notified by us via email that the package was on hold due to the contents being a pre paid card
For the process of shipping pre paid cards we require a copy of ID to verify that the name stated on pre paid cards matches your account name/ details. This approval process, for pre paid cards has been deployed to ensure additional security and protection for both our customers and our service and to ensure we are permitted to international ship the brand of pre paid card.
We are also required to apply an additional processing charge, for shipping pre paid cards, of £10.00 per pre paid card that we receive for shipping.
Further details on our processes for shipping pre paid cards can be located in our FAQs under
CAN I USE MY FORWARD2ME ADDRESS TO APPLY FOR FINANCIAL PRODUCTS.
We would not advise our customers to use their forward2me address for receiving financial products such as pre paid cards, we concentrate on parcel forwarding and we do not feel it is cost effective for customers to ship single items such as pre paid cards internationally because our courier rates for shipping prices are calculated based on packages not letters or mail items.
We apologize for any inconvenience this may have caused you.
We hope this information that we have provided to you is useful, we hope the issues you have experienced through our service do not deter you from shipping with us again in the future and we hope you will reconsider your current rating of our service.
Kind Regards
Hayley
Zinnat Khadaroo
19 August 2022
FedEx International Economy
ZK
Very poor, not trustworthy, very expensive, parcel lost, no refund, will not use again
Hi Zinnat.
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services and I am fully aware of what your issue is in relation to.
I would like to reach out to you via email to discuss this matter with you further.
I am sure we can come to an amicable resolution for the issues and concerns you have highlighted.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services and I am fully aware of what your issue is in relation to.
I would like to reach out to you via email to discuss this matter with you further.
I am sure we can come to an amicable resolution for the issues and concerns you have highlighted.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Verified Customer
19 August 2022
DHL Express Worldwide
VC
Fast and reliable.
Verified Customer
19 August 2022
DHL Express Worldwide
VC
Very prompt and professional! A bit pricey, but quality service deserves to be well rewarded! The package was exceptional. I have used FWD 2 me many times.
Verified Customer
19 August 2022
UPS Express Saver
VC
Shipping rates and customer communication when I have questions has exceeded expectations with every transaction.
etienne tinant
19 August 2022
DHL Economy Select
ET
Very good experience
Andrea Jaidane
19 August 2022
DHL Economy Select
AJ
Excellent service, swift response
Ivan Rosa
19 August 2022
UPS Standard Single
IR
Tudo que pedi sempre chegou. Tão simples com isso.
Verified Customer
19 August 2022
DHL Express Worldwide
VC
Packaged got shipped well
Verified Customer
19 August 2022
DHL Express Worldwide
VC
Forward2me was fast,efficient and courteous. While there were a number of steps in the process of getting goods from Germany to Australia necessary for legal and security reasons, these steps were smoothly and speedily executed by email both by Forward2me and the buyer. The goods arrived quickly and safely in Australia
Chris Moore
19 August 2022
DHL Express Worldwide
CM
It was the best experience using Forward2me, Actually this is the second time I’m using Forward2me, my order arrived safely and successfully to my Forward2me box and I shipped it to my destination and I received my smartphone without issues and in 3 days. Thank you Forward2me you are the best.
Verified Customer
19 August 2022
DHL Express Worldwide
VC
Their service is very smooth and the site is easy to navigate. With my few times of using their service, they really came in handy as of late!
Fernando Palandi
19 August 2022
DHL Express Worldwide
FP
Great service!
Alan Stephen
19 August 2022
DHL Express Worldwide
AS
So I have used this company for years to ship things to Thailand, and they are great as long as everything goes as per plan. However if you have a problem with your parcel arriving at your location, you are on your own, they will give you no support except “contact your local DHL/UPS agent” they do nothing to resolve or help you, like I said I’ve been a customer for years and was severely disappointed with the lack of customer services and willingness to help.
Hi Alan,
Thank you for your feedback.
I am sorry to hear that you feel dissatisfied with our services.
I have looked into the original issue relating to your account and this had stemmed from a query we received from you regarding the import duties and taxes charges that you had received from UPS for your shipment that we dispatched for you in July 2022.
I can see that you were regularly contacted by our customer experience agents and the issue had been closely followed up as much as possible by our customer experience agents.
I can see that my team did try to assist you with sourcing an answer for the high duty and tax charges that you had been invoiced by UPS for your shipment.
I feel that you were provided with a high level of support from our side and we continuously tried our best to assist you with your duty charges dispute for your shipment and attempted to get in contact with the local UPS depot in Thailand on your behalf, however, UPS were not helpful and did not provide us with the information we were asking for. Please be assured, we will always try our best to assist and support all customers as much as we can when shipment exceptions occur, however, often the amount of support and intervention we can provide to our customers with the courier services can be limited especially in circumstances such as disputes with destination import duties and taxes charged by the couriers because we are not classified as the true receiver of the shipment.
We apologise for any inconvenience or upset these issues with your UPS shipment have caused you.
I hope the information I have provided to you is useful, we hope this issue does not deter you from shipping with us again and that you will reconsider your current rating of our service.
Kind Regards
Hayley
Thank you for your feedback.
I am sorry to hear that you feel dissatisfied with our services.
I have looked into the original issue relating to your account and this had stemmed from a query we received from you regarding the import duties and taxes charges that you had received from UPS for your shipment that we dispatched for you in July 2022.
I can see that you were regularly contacted by our customer experience agents and the issue had been closely followed up as much as possible by our customer experience agents.
I can see that my team did try to assist you with sourcing an answer for the high duty and tax charges that you had been invoiced by UPS for your shipment.
I feel that you were provided with a high level of support from our side and we continuously tried our best to assist you with your duty charges dispute for your shipment and attempted to get in contact with the local UPS depot in Thailand on your behalf, however, UPS were not helpful and did not provide us with the information we were asking for. Please be assured, we will always try our best to assist and support all customers as much as we can when shipment exceptions occur, however, often the amount of support and intervention we can provide to our customers with the courier services can be limited especially in circumstances such as disputes with destination import duties and taxes charged by the couriers because we are not classified as the true receiver of the shipment.
We apologise for any inconvenience or upset these issues with your UPS shipment have caused you.
I hope the information I have provided to you is useful, we hope this issue does not deter you from shipping with us again and that you will reconsider your current rating of our service.
Kind Regards
Hayley
Rick Coombs
19 August 2022
DHL Express Worldwide
RC
Great communication as always >>>??
Veronika Lobodzinski
19 August 2022
FedEx International Priority
VL
Quick. Reasonable shipping pricing!
Verified Customer
19 August 2022
DHL Economy Select
VC
Good but expensive for small packages, you really want to do bulk.
Verified Customer
19 August 2022
DHL Express Worldwide
VC
Fast and fast and reliable
Verified Customer
19 August 2022
DHL Express Worldwide
VC
Quite Expensive but good service. Fast and trustworthy.
Verified Customer
18 August 2022
FedEx International Priority
VC
First time using the service and I’d recommend it. Parcel arrived quickly from overseas - quicker than I expected - and was smooth the whole way with good email support for first time users.
Verified Customer
18 August 2022
FedEx Connect
VC
Some of my items arrived damaged, but it was just the case of the item so it was okay otherwise! The shipping was extremely quick! Will definitely be using again.
Jason kiel
17 August 2022
FedEx Connect
JK
Great service. Web site is easy to navigate and gives you all the information you need. Communication is verbose and frequent, letting you know the status of your package(s). They packaged up my items into a single box and sent it to me faster than my expectations.
Mike S.
17 August 2022
FedEx Connect
MS
The process was fairly seamless - receiving package from sender, receiving notification of acceptance, being given shipping options and, once selected, informing me of dispatch.
Using the forward2me service saved me approximately 40% versus what was quoted by my vendor.
The one hitch? The tracking number link provided by forward2me did not sync with the couriers' system. As a result, I was constantly toggling between the two systems in order to receive a delivery update. Unfortunately, I never received an online update as, for some reason, the courier system also did not recognize the tracking number provided.
I can report that my item arrived. From originating point, via intermediary warehouse, to arrival at my address, dispatch took approximately 12 days.
Using the forward2me service saved me approximately 40% versus what was quoted by my vendor.
The one hitch? The tracking number link provided by forward2me did not sync with the couriers' system. As a result, I was constantly toggling between the two systems in order to receive a delivery update. Unfortunately, I never received an online update as, for some reason, the courier system also did not recognize the tracking number provided.
I can report that my item arrived. From originating point, via intermediary warehouse, to arrival at my address, dispatch took approximately 12 days.
Michael Pezzetti
16 August 2022
UPS Express Saver
MP
I needed some stuff that was out of stock in the USA but not in the UK, and forward2me got the supplies to me even faster than if I used normal shipping!
Hannah Hawes
16 August 2022
DHL Express Worldwide
HH
A+ packaging and good shipping
Irena Leron Popova
16 August 2022
DHL Express Worldwide
IL
Very helpful and fast response from the help desk team.
Nicholas Simmons
16 August 2022
FedEx International Economy
NS
Always a great service and very helpful and efficient..,.,,highly recommend
ImpressiveShopper
15 August 2022
FedEx Connect
I
There should be ab option to change the size and packaging to reduce costs (envelopes, plastic mailer, flat box, etc.)
Shipping tends to cost the same if not more than the item purchased. So not really affordable.
Shipping tends to cost the same if not more than the item purchased. So not really affordable.
Brian Glover
15 August 2022
FedEx International Economy
BG
Excellent service. Package processed same day they received it and was delivered on the day they promised. Can't ask for more than that!
customer
14 August 2022
DHL Express Worldwide
C
best shipping service
olga lazaridou
14 August 2022
DHL Economy Select
OL
They are the best !!!! Many thanks for your excellent service!!!!
Verified Customer
14 August 2022
FedEx International Economy
VC
何の心配もなく、現地から送ってくれます。
現地の売り手は当該国内のforward2meの住所に送るだけで
何の面倒もかけることないので、買い手も安心して買い物できます。
多少、forward2meの手数料が掛かるとはいえ、
通常日本国内からはどうやっても買えないものが
手に入るメリットに比べたら小さいものです。
現地の売り手は当該国内のforward2meの住所に送るだけで
何の面倒もかけることないので、買い手も安心して買い物できます。
多少、forward2meの手数料が掛かるとはいえ、
通常日本国内からはどうやっても買えないものが
手に入るメリットに比べたら小さいものです。
gh
13 August 2022
FedEx Connect
G
Outstanding service.
My wife and I have been using Forward2Me for about 6 months now for various European products. We have never had any issues. Their support team is always courteous and helpful when we have any questions. I recommend this service to everyone.
My wife and I have been using Forward2Me for about 6 months now for various European products. We have never had any issues. Their support team is always courteous and helpful when we have any questions. I recommend this service to everyone.
Susan Goodell
13 August 2022
FedEx International Priority
SG
Easy-to-navigate site, great communication. This time I paid for upgraded shipping, and the package from Europe to the US arrived likely faster than domestic mail. Thanks.
Verified Customer
13 August 2022
FedEx Connect
VC
I’ve been using a few months to import books and art from the UK. They’ve been excellent. When they have to repack items, they’re always packed safely and arrive in good condition.
Verified Customer
13 August 2022
FedEx Connect
VC
When I heard of this service I got so excited and I decided to take a chance and use it. Well it’s been one negative thing after the other. I ordered a bundle that included (a vinyl, cd, and cassette.) When my package got here, I quickly opened it because it looked too small to contain a vinyl and to my surprise they sent another customers order. I quickly messaged them because I’m sure the other person would want the items they purchased. Customer service message me and asked if I could go out of my way and ship the items to the correct person. They said they would refund me for that (which they haven’t.) They claimed they located my package and said as soon as I shipped out the package they sent me they would tell the other person to ship my package as well. Then after I sent out the package they changed their words and said once they received the package I mailed out they would send out my package and today I get an email from customer service calming that the package I mailed out arrived damaged.
So at this point I’ve lost money twice on shipment and lost the money on the items they misplaced (which *****.)
So at this point I’ve lost money twice on shipment and lost the money on the items they misplaced (which *****.)
Verified Customer
13 August 2022
FedEx International Priority
VC
Excellent service. Everything went smoothly. Thank you.
Many thanks for this amazing review.
It is so lovely to read your feedback and learn that you have had a great experience through our services.
I am so pleased that Kat was on hand to assist you with all of your questions and concerns from start to finish.
On behalf of everyone at Forward 2 Me, we really appreciate your positive comments and continuous support of our business.
We shall look forward to offering you our shipping services again very soon.
Take care and stay safe.
Kind Regards
Hayley