customer reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Caroline
26 August 2016
DHL Express Worldwide
C
I didn't receive any notification when my package reached your facility. After waiting a week, I then checked with the seller, who confirmed it had been delivered to you 5 days before. After I authorized and paid for shipping, it was very fast delivery (3 days).
Nick
26 August 2016
UPS Express Saver
N
Great Service, very easy to use and saved heaps on purchasing from a local NZ distributor.
Peta Edmunds
25 August 2016
UPS Express Saver
PE
Kept me informed each time a parcel arrived. Parcels were consolidated quickly, and parcel arrived exactly in the time-frame they gave, everything in perfect condition. Excellent service by the courier as well.
Adrienne Muth
25 August 2016
DHL Express Worldwide
AM
I was hesitant to use one of these services but they were extremely prompt and efficient in responding and notifying when my package had been delivered and shipped!
Ronald
25 August 2016
DHL Domestic Express
R
I wasn't know there is a company who can provide such a service. Im glad they are. Customer service was brilliant, help with my queries. Parcel forwarded on the same day and arrive next day even when i chose the cheapest option. I was looking at other companies but some didn't look legit (they want you to sent the parcel first and then they will quote LOL) and some were really expensive. They are charging BIG money. Just brilliant. Will definitely use again to save some money on Mainland UK deals company. Saying Big Thanks to all team in forward2me. Ronald Belfast Northern Ireland
andry halka
25 August 2016
DHL Express Worldwide
AH
Nice service
Nicholas
25 August 2016
UPS Express Saver
N
Fast processing and shipment. Hopefully future options includes Royal Mail.
Combined shipping can be packed slightly better with at least minimal padding.
Combined shipping can be packed slightly better with at least minimal padding.
Liam
25 August 2016
UPS Express Saver
L
They make everything easy, no fuss web system, and quick turnaround, parcels arrive from couriers in less then a week.
Amy
25 August 2016
DHL Express Worldwide
A
Excellent service, speedy, reliable, good communication. Thanks!
Lukasz Lewinski
24 August 2016
UPS Standard Single
LL
Instead of letting the customer declare the contents of the packages to be forwarded (as many companies do), this company will have their staff open up inbound parcels and act as inspectors, breaking seals and/or going through the contents with (in this case, at least) little regard for maintaining the integrity and good condition of the items inside. The original packaging of one of my items (which was clearly an integral part of it, not just a box to be thrown away) was nearly ripped apart by a curious "inspector" at the warehouse, making this item no longer suitable as a gift, as it was intended. Opening up of packages and going through their contents to determine their nature would be acceptable as long as it was to be done with care and discretion. This was my first time using this company and unfortunately I can't say I'd use them again or recommend to anyone I know.
Thank you for taking the time to leave feedback.
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If we have somehow damaged your product I would like to apologise for the inconvenience and offer you a new part at our expense. Please could you contact customer services with exact details of what you believe has been torn - photos, url, productid/name would all help.
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Regarding the declared value of products. If an item arrives with an invoice then we enter the value from the invoice and use this on the commercial invoice. If something has been entered incorrectly by us then you can always contact customer services and we will amend the value. If no invoice arrives with the goods then you are able to edit the value which appears on the commercial invoice. I hope this clarifies our position and makes sense to you at a practical level.
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Regarding the original packaging being opened. forward2me has to be sure of what is inside a box - it's not that we're nosy; we need to accurately describe the contents in order to be able to safely ship the goods - especially by air. Our policy is to open packages until the point of a sealed product box. As an example, we would never open an iPhone box coming from Apple - we would list the goods as an Apple iPhone as we can be sure of the contents. If we receive an unsealed iPhone box from eBay then we need to open that an inspect the contents to be sure of what is inside. Our policy is not to break seals on products except in exceptional circumstances.
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Kind regards,
Lee
<br/>
<br/>
If we have somehow damaged your product I would like to apologise for the inconvenience and offer you a new part at our expense. Please could you contact customer services with exact details of what you believe has been torn - photos, url, productid/name would all help.
<br/>
Regarding the declared value of products. If an item arrives with an invoice then we enter the value from the invoice and use this on the commercial invoice. If something has been entered incorrectly by us then you can always contact customer services and we will amend the value. If no invoice arrives with the goods then you are able to edit the value which appears on the commercial invoice. I hope this clarifies our position and makes sense to you at a practical level.
<br/>
Regarding the original packaging being opened. forward2me has to be sure of what is inside a box - it's not that we're nosy; we need to accurately describe the contents in order to be able to safely ship the goods - especially by air. Our policy is to open packages until the point of a sealed product box. As an example, we would never open an iPhone box coming from Apple - we would list the goods as an Apple iPhone as we can be sure of the contents. If we receive an unsealed iPhone box from eBay then we need to open that an inspect the contents to be sure of what is inside. Our policy is not to break seals on products except in exceptional circumstances.
<br/>
Kind regards,
Lee
<br/>
MD ARMIE ABD RAHMAN
24 August 2016
DHL Express Worldwide
MAA
Excellent service i love to use forwrard2me...fast and reliable
Kay Gherbaz
24 August 2016
DHL Express Worldwide
KG
As always very prompt and reliable.
Simon
24 August 2016
DHL Economy Select
S
All went smoothly - I would not hesitate to use their service again.
Nadia
24 August 2016
DHL Economy Select
N
I was amazed with the quality of forward2me service! Fast, great price and very reliable! I live in Amsterdam and was ordering a designer coat from UK, that is not delivering abroad. With forward2me my coat was with me after 3 days. Thanks a million!
Viktor Kovari
24 August 2016
DHL Express Worldwide
VK
I like it! Thanks for rapid cooperation!
C.G
23 August 2016
UPS Express Saver
C
Very effective, fast response, great experience, will use their service again.
Would be glad to see more shipping options with lower shipping rates.
Would be glad to see more shipping options with lower shipping rates.
Muhammad
23 August 2016
UPS Express Saver
M
Thank you for the excellent service. I have never had any problem with you, and I am happy for that. For me, you are the first choice for shipping in Britain. Thanks again and keep up the good performance.
David Mantosh
23 August 2016
DHL Express Worldwide
DM
Responds to questions is almost immediate, rates for courier services are very very good, but the high point of the service of forward2me, is their repacking service. In my view this is very important because most sellers, pack goods, for delivery within Europe, but when goods are to be delivered in another continent, be inspected for customs and possibly not handled properly in the country of delivery, it is required that the goods be repacked very efficiently, like forward2me packed my goods.
Hi,
<br/>
Thank you for taking the time to provide feedback - your comments are important to us.
<br/>
I'm really pleased that you are experiencing exactly what we aim to achieve - we look forward to processing your parcels again very soon.
Have a great week.
<br/>
Kind Regards,
Janet.
<br/>
Thank you for taking the time to provide feedback - your comments are important to us.
<br/>
I'm really pleased that you are experiencing exactly what we aim to achieve - we look forward to processing your parcels again very soon.
Have a great week.
<br/>
Kind Regards,
Janet.
Jochen
23 August 2016
DHL Express Worldwide
J
reliable and fast track
wonderful
will do it again
wonderful
will do it again
Hi,
That's great to hear - thank you for letting us know.
Kind Regards,
Janet.
That's great to hear - thank you for letting us know.
Kind Regards,
Janet.
Mark
23 August 2016
DHL Express Worldwide
M
Quick and friendly customer service, parcel delivered safely and swiftly with no problems at all. Would definitely recommend :)
David
23 August 2016
DHL Express Worldwide
D
For a first time user everything from the initial notification if parcels arriving at forwardtome to the the surprised face at the rapid arrival of the parcel on my doorstep was excellent !
Selina
23 August 2016
DHL Express Worldwide
S
Very efficient, and very easy to use. My package (shoes) came quickly and I received multiple notifications so I knew when they would arrive.
My only negative comment would be that the price is a bit high.
I would use this service again, but only if its something I can't get at home and I really need. If the price for shipping was a bit lower I would use this service more frequently
My only negative comment would be that the price is a bit high.
I would use this service again, but only if its something I can't get at home and I really need. If the price for shipping was a bit lower I would use this service more frequently
PAULINE
22 August 2016
DHL Economy Select
P
Every month I really enjoy your services.Always with a very good timing ,in excellent condition and very safe ,I receive my box very happy.Very recommended .Kind people .Thank you.
Wilson
22 August 2016
DHL Economy Select
W
once again the best and fastest way my UK purchases back home safe. 100% recommended!
Zé Malvido
22 August 2016
UPS Express Saver
ZM
Excelente servicio, se recibió el envío en tiempo y forma.
Jon Day
22 August 2016
UPS Express Saver
JD
Great experience all around!
Gagan Kaul
22 August 2016
DX Pallet
GK
Excellent customer service, response rate was always instant, they were always able to keep me up to date.
Mark Kondor
22 August 2016
UPS Standard Single
MK
Fast service, delivers what it offers in the highest quality.
The only thing I can see as an improvement is, taking a photo (offer an option for that?) of products which were not boxed by sender: one of the items I ordered was wrong -seller's mistake-, which I MIGHT have found out before FW if I see it so could have sent it back.
The only thing I can see as an improvement is, taking a photo (offer an option for that?) of products which were not boxed by sender: one of the items I ordered was wrong -seller's mistake-, which I MIGHT have found out before FW if I see it so could have sent it back.
Lisa
22 August 2016
UPS Express Saver
L
Super fast and very professional!
Georgia
22 August 2016
DHL Express Worldwide
G
good service
Christine
21 August 2016
DHL Express Worldwide
C
My new shoes from Europe were shipped through the UK to me in Texas, USA very quickly. The service was fast and I appreciated having the tracking information.
I wish you would have asked about "value" because I would review that far differently than "service". On the website, it gives an example of shipping shoes from UK to USA costing under $20 US. My bill for shipping one pair of shoes was $38 US. Quite a difference!
I wish you would have asked about "value" because I would review that far differently than "service". On the website, it gives an example of shipping shoes from UK to USA costing under $20 US. My bill for shipping one pair of shoes was $38 US. Quite a difference!
Francesco
20 August 2016
DHL Express Worldwide
F
Just one day for receive my item. Fast an professional!
Fredrik
19 August 2016
DPD Classic
F
Fast delivery and easy service to use.
Lauren
19 August 2016
DHL Express Worldwide
L
Fast shipping, easy transaction, great communication. Could not ask for more.
Oscar
19 August 2016
UPS Express Saver
O
very satisfied with service. My items were combined and repacked. My stuff was treated responsibly. Great service.
Bailey
18 August 2016
DHL Express Worldwide
B
Easy to use, efficient, good communication, reasonable shipping rates, wish I had known about this service years ago!
Alan
18 August 2016
UPS Express Saver
A
Great reliable fast service
Susan Ackloo
17 August 2016
UPS Standard Single
SA
Turnaround from my parcel being delivered to them to it being delivered to me was impressive.
Jeroen
17 August 2016
DHL Economy Select
J
Top service ! Very good customer service (quick answers to my questions)
I bought in the UK a desktop computer, Forward2me send it fast by DHL to my adress
in the Netherlands. Happy with it.
I bought in the UK a desktop computer, Forward2me send it fast by DHL to my adress
in the Netherlands. Happy with it.
Choong Jin Ping
17 August 2016
DHL Express Worldwide
CJP
Package arrive safely in good condition.
Sam
17 August 2016
DHL Express Worldwide
S
Works
Rebecca
17 August 2016
DHL Economy Select
R
Anbefales på det varmeste ?
Perfekt ?
Perfekt ?
Susan
17 August 2016
DHL Express Worldwide
S
Perfect and fast
Alejandro
17 August 2016
DHL Express Worldwide
A
Best service ever! Would not hesitate to use their services again, prompt shopping and clear communication thought the whole process.
Dilton
17 August 2016
UPS Express Saver
D
I had a little hick-up on my side of things with putting in the correct addresses, being my first time using "forward2me" I have found this site very user friendly,. I will recommend this company to friends.
The response to my questions were very efficient.
Much thanks,
Dilton C.
The response to my questions were very efficient.
Much thanks,
Dilton C.
Michelle Manowski
17 August 2016
UPS Express Saver
MM
Forward2Me themselves were fantastic - excellent communication and fast turnaround. The courier service (UPS) was not as good. Parcel packaging damaged and took 3 days to deliver the parcel once it had reached Australia, even though we live inner city - that's more time than it took to travel from the UK to Australia. UPS in Australia needs to be improved.
Jose
17 August 2016
DHL Express Worldwide
J
Very professional and very fast with shipping.
Nick Gould
16 August 2016
DHL Express Worldwide
NG
Very Efficient and Professional. Definitely would use the service again.
K
16 August 2016
DHL Express Worldwide
K
The item was dispatched within hours of receipt.
Excellent, efficient and effective service.
Will definitely use again ave recommend.
Excellent, efficient and effective service.
Will definitely use again ave recommend.
Mario
15 August 2016
UPS Standard Single
M
!!