Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Aivo Antsman
15 December 2016
DHL Economy Select
AA
Quick and clean service, beyond expectation ;) !
Unverified Customer
15 December 2016
Unknown Shipment Details
Thank you for your service!
Tommy Bengtsson
15 December 2016
DPD Classic
TB
Mycket bra ,snabb leverans.
Colin Miles
15 December 2016
DHL Express Worldwide
CM
Very prompt notification that they had received my item and then the they had forwarded it for delivery. Downside is that all delivery options were very expensive.
Jana Frankovicova
14 December 2016
DHL Economy Select
JF
Fast and reliable. will use again.
Unverified Customer
14 December 2016
Unknown Shipment Details
The level of service is bad
Hi Ali,
<br/>
Thank you for providing us with your feedback however I am disappointed to hear that our level of service is bad.
<br/>
We do always try to help our customers as much as possible however see that the items received in this shipment are goods that we are unable to ship overseas, I know this must have been frustrating for you however this is a courier restriction and out of our control.
<br/>
We do have a prohibited item list on our website showing these items, it may be that you did not see this information before making this purchase. We are always here to help and if you are unsure of restrictions for shipping goods in the future please don't hesitate to get in touch with our customer services and they will be happy to advise you if we are able to ship the product.
<br/>
We wish you the very best for the coming year.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
Thank you for providing us with your feedback however I am disappointed to hear that our level of service is bad.
<br/>
We do always try to help our customers as much as possible however see that the items received in this shipment are goods that we are unable to ship overseas, I know this must have been frustrating for you however this is a courier restriction and out of our control.
<br/>
We do have a prohibited item list on our website showing these items, it may be that you did not see this information before making this purchase. We are always here to help and if you are unsure of restrictions for shipping goods in the future please don't hesitate to get in touch with our customer services and they will be happy to advise you if we are able to ship the product.
<br/>
We wish you the very best for the coming year.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
Sarah Nielsen
14 December 2016
DHL Economy Select
SN
Alt fungerede upåklageligt - og jeg fik hurtigt svar på mine spørgsmål via mail.
Pamela Amann
14 December 2016
DHL Express Worldwide
PA
No Problems, very fast service!
Firmo Dora
14 December 2016
UPS Standard Single
FD
Excellent service, highly reccomended. Very impressed with the packaging
Lars Waagstein
14 December 2016
UPS Standard Single
LW
Utmärkt
Mohamed Mabrook Ali
14 December 2016
DHL Express Worldwide
MMA
--
elena leandrou
14 December 2016
UPS Express Saver
EL
Quick and accurate
Herve
14 December 2016
DHL Express Worldwide
H
Amazing Service, Excellent Customer Care, Will definitely use again
Charles Ordinante
14 December 2016
DHL Express Worldwide
CO
faster than lightning :D
Jiajie Mai
14 December 2016
DHL Express Worldwide
JM
You guys are the best , all of my shoes came in good sharp no bend or wrinkles whatsoever!!!!!
Zoe Stenmark
14 December 2016
UPS Express Saver
ZS
Easy, quick and secure. Couldn't be happier!
Jenny Mason
14 December 2016
DHL Express Worldwide
JM
Quick and super helpful customer service. Quick parcel delivery.
Despina Mentzelioti
13 December 2016
DHL Economy Select
DM
User friendly website, great customer service, consistent and punctual delivery.
Fabiola Teja
13 December 2016
DHL Express Worldwide
FT
Really good service, will probably use your services again in the future
Francesco Catania LL.B (Melit)
13 December 2016
DHL Express Worldwide
FCL
Amazing first class service!!!
Balazs Kiss
13 December 2016
DPD Classic
Hi,
<br/>
Many thanks for forwarding your complaint regarding the service you have received from forward2me.
<br/>
It is really disappointing to hear that your goods have arrived damaged and this has spoilt your overall customer experience with us.
<br/>
We do always try to repack goods so they are safe and secure for international transit however it appears that this may not be the case on this occasion.
<br/>
We would really appreciate if you could forward all the details to our customer care team at info@forward2me.com including pictures of the damaged goods and exterior of the box so we can investigate the damages fully and if necessary review our procedures for the combine and repack service.
<br/>
Please accept my sincere apologies for the inconvenience this has caused you and we look forward to hearing from you so we can resolve the situation.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
Many thanks for forwarding your complaint regarding the service you have received from forward2me.
<br/>
It is really disappointing to hear that your goods have arrived damaged and this has spoilt your overall customer experience with us.
<br/>
We do always try to repack goods so they are safe and secure for international transit however it appears that this may not be the case on this occasion.
<br/>
We would really appreciate if you could forward all the details to our customer care team at info@forward2me.com including pictures of the damaged goods and exterior of the box so we can investigate the damages fully and if necessary review our procedures for the combine and repack service.
<br/>
Please accept my sincere apologies for the inconvenience this has caused you and we look forward to hearing from you so we can resolve the situation.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
BK
update - Forward2Me customer service was reacting quickly, they were helpful and did their best to solve the problematic situation. I hope that the repacking quality of the next shipment will be better, looking forward to use your service again.
BK
I used your service previously and it was satisfactory, but this time the quality of the repacking was unacceptable - The 2 original boxes from Tesco were taped together stacked on top of each other, crashing most of the content. This is not what I was expecting for the additional fee of £12.00. I'll submit a complaint to the customer service with pictures attached. Please review urgently your repacking service, as this problem ruins the whole customer experience.
Alberto Mazzocco
13 December 2016
DHL Express Worldwide
AM
Servizio professionale, molto, MOLTO, disponibili. Ormai lo uso con continuità
Amalea Manifis
13 December 2016
UPS Express Saver
AM
Express service, item arrived in three days
Simon Fan N
13 December 2016
DHL Express Worldwide
SFN
First time try forward service and I found the good one. Thanks
Mark Fleming
12 December 2016
DHL Economy Select
Hi,
<br/>
Many thanks for taking the time to provide us with your feedback on the service you have received from forward2me.
<br/>
I'm pleased to hear that you found our service good although you were unhappy with the way the shipping costs have been calculated.
<br/>
The cost of shipping is generally calculated by all couirers for the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.<br/>
<br/>
I'm sorry that you were unaware of how shipping costs are calculated for your shipment and that it was more than you expected. We do offer a pricing page on our website where the weight and dimensions of the parcel can be added and an estimated shipping price based on the volumetric weight is shown.
<br/>
Please don't hesitate to contact our customer care team at info@forward2me.com if you require any assistance with calculating shipping costs in the future and they will be happy to assist you.
<br/>
We hope you will continue to use our services and we look forward to hearing from you if you require any further assistance.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
Many thanks for taking the time to provide us with your feedback on the service you have received from forward2me.
<br/>
I'm pleased to hear that you found our service good although you were unhappy with the way the shipping costs have been calculated.
<br/>
The cost of shipping is generally calculated by all couirers for the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.<br/>
<br/>
I'm sorry that you were unaware of how shipping costs are calculated for your shipment and that it was more than you expected. We do offer a pricing page on our website where the weight and dimensions of the parcel can be added and an estimated shipping price based on the volumetric weight is shown.
<br/>
Please don't hesitate to contact our customer care team at info@forward2me.com if you require any assistance with calculating shipping costs in the future and they will be happy to assist you.
<br/>
We hope you will continue to use our services and we look forward to hearing from you if you require any further assistance.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
MF
The service itself is good, however, when you get a price quote it is very different to the final quote! It is not just the weight but the volumetric weight, they basically charge you for what the package should weigh for the size it is, hence a 30-40% increase on the quote!
Pohyee Cheow
12 December 2016
DHL Express Worldwide
PC
forward2me lost my parcel which is an LV bag !!
i was told by customer service officer Tracy that the warehouse team couldn't locate my parcel .
I have already sent countless emails enquired them regarding the updates whether they have found my bag , or if not, any compensation but no replies from them . The reason forward2me gave was December is a very very busy month for them .
I do understand this but not until u misplace the customers ' parcels and take ages to reply emails ?
This is the very first time I encountered problems with forward2me. Previously had very good experience with them .
And I'm still waiting for Tracy to get back to me to deal with the compensation . I hope the management will settle this ASAP
i was told by customer service officer Tracy that the warehouse team couldn't locate my parcel .
I have already sent countless emails enquired them regarding the updates whether they have found my bag , or if not, any compensation but no replies from them . The reason forward2me gave was December is a very very busy month for them .
I do understand this but not until u misplace the customers ' parcels and take ages to reply emails ?
This is the very first time I encountered problems with forward2me. Previously had very good experience with them .
And I'm still waiting for Tracy to get back to me to deal with the compensation . I hope the management will settle this ASAP
Hi,
<br/>
Many thanks for providing us with your feedback, I'm really sorry that you haven't received the expected level of service from forward2me on this occasion, we are really disappointed that we have been unable locate your parcel.
<br/>
Please be assured that we do take great care with our customers parcels and have procedures in place to ensure that parcels everything is placed in the correct location in our warehouse however unfortunately there has not been the case with this parcel.
<br/>
I have contacted you by email to confirm that we have refunded the amount paid for this item and a discount on your shipping costs. I know this does not replace the item we are unable to ship to you however we hope it provides you with some way of compensating you.
<br/>
We hope you will consider continuing to use our service again in the future and if I can offer any further assistance please don't hesitate to contact our customer service team @info@forward2me.com.
<br/>
Have a lovely evening.
<br/>
Kind Regards,
Tracy.
<br/>
Many thanks for providing us with your feedback, I'm really sorry that you haven't received the expected level of service from forward2me on this occasion, we are really disappointed that we have been unable locate your parcel.
<br/>
Please be assured that we do take great care with our customers parcels and have procedures in place to ensure that parcels everything is placed in the correct location in our warehouse however unfortunately there has not been the case with this parcel.
<br/>
I have contacted you by email to confirm that we have refunded the amount paid for this item and a discount on your shipping costs. I know this does not replace the item we are unable to ship to you however we hope it provides you with some way of compensating you.
<br/>
We hope you will consider continuing to use our service again in the future and if I can offer any further assistance please don't hesitate to contact our customer service team @info@forward2me.com.
<br/>
Have a lovely evening.
<br/>
Kind Regards,
Tracy.
Ronell Florento
12 December 2016
DHL Express Worldwide
RF
always good fast service. never had problems.
Jonah Hendricks
12 December 2016
DHL Express Worldwide
JH
5 stars.. fast shipping to the USA
Mable Lee
12 December 2016
UPS Express Saver
ML
Very user friendly platform. Parcel was well-packed and no problem at all for courier.
Majid FATIHI
11 December 2016
UPS Standard Single
MF
Very good, fast and efficient.
Allan Burks
11 December 2016
UPS Express Saver
AB
I have used this 5 times now, and I will use it again, Great service!
Vytenis Lengvinas
10 December 2016
UPS Express Saver
VL
Excellent service!
MASAHIKO YOSHIDA
10 December 2016
UPS Express Saver
MY
イギリスの住所に届いたことを知らせるメールが届かなかった。 もう少し手数料が安くなるとよりありがたいです。
Morten Brinch
10 December 2016
UPS Standard Single
MB
Exellent service
Alicia Polman
10 December 2016
DHL Express Worldwide
AP
Was great to consolidate all my purchases to save on shipping. When my parcel did ship it was so incredibly quick to arrive! I will definitely use Forward2Me again and recommend it to others!
Antonio Di Stefano
10 December 2016
UPS Standard Single
ADS
Servizio impeccabile.Rapido sicuro preciso
Verified Customer
10 December 2016
DHL Express Worldwide
VC
Perfect! Was quick and packaging undamaged. Was a little expensive but that should be expected for such a great service.
ERIC MARTIN
08 December 2016
DHL Economy Select
EM
Great service i highly recommend them
Very good customer care
Very good customer care
Tony Whiteman
08 December 2016
DHL Express Worldwide
TW
Fast and reliable!!! Will definitely use them again!
Maria Petrova
08 December 2016
UPS Standard Single
MP
Customer service is amazing! I would definately use the service again! Keep it up folks!
Unverified Customer
08 December 2016
Unknown Shipment Details
Very good service with a friendly attitude. I will be using this service again.
Jonas Rettum
08 December 2016
DHL Express Worldwide
JR
Professional and fast shipping with multiple shipping options.
Sławek Janecki
08 December 2016
DHL Express Worldwide
SJ
Excellent service!
Stefan Dose
08 December 2016
DHL Express Worldwide
SD
Hervorragender Service. Schnell und Zuverlässig
Troy Donnelly
08 December 2016
DHL Express Worldwide
TD
Quick, Easy & great selection of couriers.
Puay San Yeo
08 December 2016
DPD Air Classic
PSY
Excellent
Maggie CHEUNG
08 December 2016
DHL Express Worldwide
MC
Quick and reliable delivery!
Kate Le Strange
07 December 2016
DHL Economy Select
KLS
Very quick, but the box was pretty beaten about.
Magnus Sundström
07 December 2016
UPS Standard Single
MS
Reliable, good communication, parcel repacked well tor fragile content. Could be somewhat quicker. Pricing reasonable.
Ioannis Kiamos
07 December 2016
UPS Express Saver
IK
Definetely expensive service! Thout i could use an untracked option for an 53£ item, but not. This is not mentioned clearly in the site before use of the service.