Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Bogdan George Necula
31 December 2016
DHL Economy Select
BGN
great service, everything went smoothly.
shafiqa ali
30 December 2016
DHL Express Worldwide
SA
Very easy to use this service. Really fast delivery! Good packaging.
Thomas Byrne
30 December 2016
DHL Economy Select
TB
Excellent service overall. Items were repacked and shipped safely in perfect condition. Swift dispatch time also.
João Ribafeita
29 December 2016
DHL Economy Select
JR
Good experience overall
Daniel Boesze
29 December 2016
DPD Classic
DB
Everything want flawless.
Jonathan Smith
29 December 2016
UPS Standard Single
JS
Very happy with the service and will use again
Fredrich Manninger
29 December 2016
DHL Economy Select
FM
Bra och snabb leverans.
Peter Daubermann
29 December 2016
DHL Express Worldwide
PD
Excellent service. My package was promptly recorded as received and despatched immediately when I requested it to be shipped to me. Thank you.
John Myrianthousis
29 December 2016
UPS Express Saver
JM
Excellent ... prompt. On time
Boris Klyachko
28 December 2016
DHL Express Worldwide
BK
Truly amazing. My parcel arrived in Australia in no time. The whole experience was very smooth. I didn' have to interact with forward2me. Everything happens automagically. Thank you and hope to use your services again.
Azumath ali
28 December 2016
DHL Express Worldwide
AA
Very good service
Matthew Carson
28 December 2016
DHL Express Worldwide
MC
Great
Chrystalla Dekatris
28 December 2016
DHL Express Worldwide
CD
Very efficient service even during the holiday season.
John Ryan
28 December 2016
DHL Express Worldwide
JR
Thanks - Couldn't fault this my first delivery, received ahead of time and over the Christmas period too. Cheers - John
Dellayana Syafri
28 December 2016
DHL Express Worldwide
DS
It's always a pleasure doing business with forward2me, many thanks
Espen Dørdal
27 December 2016
DHL Express Worldwide
ED
Rask og effektivt. God support. Anbefales uten betenkeligheter. Husk riktig adresse på de ulike webshops
missmc
26 December 2016
UPS Express Saver
M
very easy process. I ordered something from amazon UK and it was delivered to me within 2 days of its arrival to the forward2me office.
Joakim Hassila
26 December 2016
UPS Standard Single
JH
Snabbt och proffsigt, funkade klockrent trots att det var julrusch.
Glykeria Panteloglou
25 December 2016
UPS Standard Single
GP
ξνινξ
Fernando Correia
25 December 2016
UPS Express Saver
FC
Considering the holidays I have to say the service was reasonably fast.
I have to mention that the customer service team is very responsive and friendly.
I have to mention that the customer service team is very responsive and friendly.
William Chiang
25 December 2016
DHL Express Worldwide
WC
Excellent efficiency; responsive, friendly and very helpful staff. Encountered problems with the repacking charge but was quickly resolved and received the parcel happily in Singapore after 2 days. Much appreciated.
david ingram
25 December 2016
DHL Economy Select
DI
Best
Now d kids can get stuff early
Now d kids can get stuff early
Katerina Makasi
24 December 2016
TNT Economy Express
KM
Package arrived a day later than expected, other than that the overall experience was great. Delivery man was extremely polite and helpful!
maahdi saad
24 December 2016
UPS Express Saver
MS
That was good experience and respectable customers services .
Forever dealing togather
Forever dealing togather
Jess Pongrass
24 December 2016
UPS Express Saver
JP
Very prompt service! Thanks
Alexander Sulzberger
24 December 2016
DPD Classic
AS
Prompte Lieferung.
Hisham Lotfi
24 December 2016
UPS Express Saver
HL
Fast action taking into consideration the holidays
Alberto Fernandez Cantalejo
24 December 2016
UPS Standard Single
AFC
Excellent! Reliable, fast and effective.
Tudor Parghel
24 December 2016
UPS Express Saver
TP
Good service. Thanks!
ANDREI TOTH
24 December 2016
DHL Express Worldwide
AT
Flawless service and I'm very pleased with their swift delivery and communication. Recommended! A+++
Julie Jeong
23 December 2016
DHL Express Worldwide
JJ
It was so swift and efficient! I had a lot of questions since it was my first time using this service, and the customer service was so sweet and always communicated in a timely fashion. Shipping rates are quite high, compared to the courier services I use for my Korean purchases, but great otherwise.,
Diana Stevens
23 December 2016
DPD Classic
DS
Did what it said on the tin. Easy fast.
Zingisa Ntantiso
23 December 2016
UPS Express Saver
ZN
The service is easy and hassle free, and Forward2Me communication is outstanding. Thank you.
ANTONIETTA GRAZIOSO DE PASCALE
23 December 2016
UPS Standard Single
AGD
PERFETTO !!!!!
Elizer Besnard
23 December 2016
DHL Express Worldwide
EB
Excellent service! Great Personnel! I highly recommend Forward2me. They are the best!
Edie Jimenez
23 December 2016
DHL Express Worldwide
EJ
their services are excellent and make the customer feel safe and comfortable using their services
Bernhard Behrens
23 December 2016
DHL Express Worldwide
BB
Excellent service, the consolidation of my packages and their shipment was slick and professional!
Francis Trenado
23 December 2016
DHL Express Worldwide
FT
Excellent service and very helpful customer service. Parcel was sent out immediately and arrived in two days.
Andrew Lee
23 December 2016
DHL Express Worldwide
AL
Very efficient service - good customer service
Marianne Thomassen
23 December 2016
UPS Standard Single
MT
Do you need a reliable forwarding service, look no further! Quick to reply emails and items get shipped out quickly even at the busiest times of the year. Could not be happier!
Unverified Customer
22 December 2016
Unknown Shipment Details
Everything was very organised and everyone was very helpful every time I had a question.
I can recommend the service in the future.
I can recommend the service in the future.
Massimo Giulio Salvato
22 December 2016
UPS Standard Single
MGS
sono in gamba li uso spesso e li usero in seguito
Roberto
22 December 2016
UPS Standard Single
R
Fast and reliable service. Good communication. Worked very good for me.
Tessy Tamatave
22 December 2016
DHL Express Worldwide
TT
The delivery charge was so high for the little item.. triple the cost of item.. I normally buy from UK , sports direct delivery charge for huge pakcages are half the cost.. really dissapointed :(
Hi,
<br/>
Many thanks for taking the time to let us know your views on the service you have received from forward2me.
<br/>
I'm sorry to hear that shipping costs worked out more than expected, we do work regularly with our couriers to obtain the best shipping prices available for our customers and feel that our service does offer value for money.
<br/>
The cost of shipping is generally calculated by the amount of space that your shipment takes up rather than the actual weight, this is called the volumetric weight and is used by most courier services.
<br/>
The shipping cost you have paid also includes the use of your UK address, the acceptance and processing of your parcels and any export paperwork required for shipping your parcel. We are a service provider rather than a retailer and unfortunately cannot compete with shipping fees offered by large companies such as Sports Direct.
<br/>
It may be that on this occasion we could have reduced the packaging of your goods to help save on shipping costs, this service is called combine and repack and the option is available from your inbox and is charged at £2 per package.
<br/>
Although this price is added to the end shipping cost on many occasions this is worthwhile as it can significantly reduce the overall cost of shipping.
<br/>
I hope this information assists you and that you consider using our services again in the future. Please don't hesitate to get in touch if you are unsure of any of our services in the future and our customer care team will be happy to assist you.
<br/>
We wish you all the very best for the coming season and new year.
<br/>
Kind Regards,
Tracy.
<br/>
Many thanks for taking the time to let us know your views on the service you have received from forward2me.
<br/>
I'm sorry to hear that shipping costs worked out more than expected, we do work regularly with our couriers to obtain the best shipping prices available for our customers and feel that our service does offer value for money.
<br/>
The cost of shipping is generally calculated by the amount of space that your shipment takes up rather than the actual weight, this is called the volumetric weight and is used by most courier services.
<br/>
The shipping cost you have paid also includes the use of your UK address, the acceptance and processing of your parcels and any export paperwork required for shipping your parcel. We are a service provider rather than a retailer and unfortunately cannot compete with shipping fees offered by large companies such as Sports Direct.
<br/>
It may be that on this occasion we could have reduced the packaging of your goods to help save on shipping costs, this service is called combine and repack and the option is available from your inbox and is charged at £2 per package.
<br/>
Although this price is added to the end shipping cost on many occasions this is worthwhile as it can significantly reduce the overall cost of shipping.
<br/>
I hope this information assists you and that you consider using our services again in the future. Please don't hesitate to get in touch if you are unsure of any of our services in the future and our customer care team will be happy to assist you.
<br/>
We wish you all the very best for the coming season and new year.
<br/>
Kind Regards,
Tracy.
Alex Lehmann
22 December 2016
UPS Standard Single
AL
Hat alles sehr gut geklappt, Versand erfolgt sehr schnell. Danke an @forward2me. Ohne euch hätte ich diese Lederjacke nie bekommen :)
Octavia Zamfir
22 December 2016
UPS Standard Single
OZ
Very fast, if the prices can be lower will be perfect
Yuko Sunago
22 December 2016
UPS Express Saver
YS
対応が早い。信頼できる。また利用したいと思う。
Vivian Soon
22 December 2016
UPS Express Saver
VS
fast delivery
Dan Halai
22 December 2016
DHL Express Worldwide
DH
There was no notification that item had been received and needed processing. No email or SMS messages. Then could not process due to IT issue. So delivery took a couple of weeks longer than should have.
Hi,
<br/>
Many thanks for taking the time to review your recent experience with forward2me.
<br/>
I'm sorry to hear that you did not receive a notification that your package had arrived, we do always send a email to advise our customers that a package has been dropped in their inbox and I'm thinking this may have arrived as a spam email. If you could add us to your safe senders list I'm hoping this would not happen in the future.
<br/>
You have also mentioned an IT issue when processing your parcel for shipping, I see you did contact our customer care team regarding an issue with entering the value.
<br/>
On receipt of a parcel if an invoice is included we do add the value of the parcel however if there is no information we need to leave this blank. If a customer is based outside of the European Union a value needs to be added to the package details before the customer can arrange shipping, this is required for customs purposes. This would show as an error when you started the shipping process however I see that when you contacted our customer care team they advised you of the procedure.
<br/>
Our web developers are currently working on our site to improve the customer experience and we hope to have this live sometime next year.
<br/>
I hope you will consider using our services again in the future and if you require assistance at any time please don't hesitate to contact our customer care team and they will be happy to help and guide you.
<br/>
We wish you all the best for the coming year.
<br/>
Kind Regards,
Tracy.
<br/>
Many thanks for taking the time to review your recent experience with forward2me.
<br/>
I'm sorry to hear that you did not receive a notification that your package had arrived, we do always send a email to advise our customers that a package has been dropped in their inbox and I'm thinking this may have arrived as a spam email. If you could add us to your safe senders list I'm hoping this would not happen in the future.
<br/>
You have also mentioned an IT issue when processing your parcel for shipping, I see you did contact our customer care team regarding an issue with entering the value.
<br/>
On receipt of a parcel if an invoice is included we do add the value of the parcel however if there is no information we need to leave this blank. If a customer is based outside of the European Union a value needs to be added to the package details before the customer can arrange shipping, this is required for customs purposes. This would show as an error when you started the shipping process however I see that when you contacted our customer care team they advised you of the procedure.
<br/>
Our web developers are currently working on our site to improve the customer experience and we hope to have this live sometime next year.
<br/>
I hope you will consider using our services again in the future and if you require assistance at any time please don't hesitate to contact our customer care team and they will be happy to help and guide you.
<br/>
We wish you all the best for the coming year.
<br/>
Kind Regards,
Tracy.
King Hunglow
22 December 2016
DHL Express Worldwide
KH
First time using service prefer from Nike and received item next week and in great condition I will definitely entrust forward to go with my merchandise again