Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Maria Velez
23 August 2022
DHL Express Worldwide
MV
Fast, accurate and reliable shipping. Would recommend 100%
Derek Gardner
23 August 2022
UPS Express Saver
DG
The combined packaging was done really well. All items carefully re-packed in the box.
Well done F2M
Well done F2M
Vivian Burgess
23 August 2022
DHL Express Worldwide
VB
Quick and efficient service. Delivery to Australia
Verified Customer
23 August 2022
DHL Express Worldwide
VC
You must have more shipping options. For small items we pay too much.
Hi,
thank you for the review.
We have passed your review onto the management team.
With regards to alternate services. We do offer a service for smaller, low value goods, there are some restrictions regarding that service. If you contact our customer experience team info@forward2me.com they will be happy to advise you about that service.
thank you for the review.
We have passed your review onto the management team.
With regards to alternate services. We do offer a service for smaller, low value goods, there are some restrictions regarding that service. If you contact our customer experience team info@forward2me.com they will be happy to advise you about that service.
Ko wei Huang
23 August 2022
DHL Express Worldwide
KWH
If there is more than one carrier to choose in Guernsey warehouse, it will be awesome. DHL is expensive. FedEx is a better choice.
Hi,
many thanks for your review.
Our management team are currently in the process of working with Fed Ex to have this as an available option for our Guernsey address, we cannot confirm when this will be live but we will advise our customers via
e-mail when this is an option.
many thanks for your review.
Our management team are currently in the process of working with Fed Ex to have this as an available option for our Guernsey address, we cannot confirm when this will be live but we will advise our customers via
e-mail when this is an option.
Verified Customer
23 August 2022
DHL Express Worldwide
VC
Good service, had some problems with shipping 4 smartphones because they carry battery but other that they service is very good.
Olaf Heeremans
23 August 2022
DHL Express Worldwide
OH
Cost of delivery is bizarrely high. Most online retailers can deliver from UK to Australia for less than one twentieth (yes 5%) of the amount charged by forward2me. The cost of the forward2me service was also far higher than than the estimate provided by their website before I chose to go ahead.
Hi,
thank you for your review.
The cost of shipping is based on the size and weight of the the package this is called volumetric weight and most couriers will charge on the volumetric weight.
The fee quoted by us is not just a shipping fee this includes the forwrd2me service. This includes accepting the package, recording the details, storing the parcel until you are ready to ship and preparing all the necessary shipping documents plus customer service assistance.
Also please take into account that when a retailer quotes a shipping fee this is not the actual shipping costs they are subsidising the shipping cost from the purchase you have made.
With regards to our price calculator, this is accurate, however, this can only quote on the information you input. The parcel we received for you has a weight of 0.55kg and dimensions of 23x19x5 if you go to our pricing page https://www.forward2me.com/pricing/ and input this information you will see that the price quoted matches the price we charged for shipping
If you have any further questions regarding the cost of shipping please feel free to message us info@forward2me.com.
thank you for your review.
The cost of shipping is based on the size and weight of the the package this is called volumetric weight and most couriers will charge on the volumetric weight.
The fee quoted by us is not just a shipping fee this includes the forwrd2me service. This includes accepting the package, recording the details, storing the parcel until you are ready to ship and preparing all the necessary shipping documents plus customer service assistance.
Also please take into account that when a retailer quotes a shipping fee this is not the actual shipping costs they are subsidising the shipping cost from the purchase you have made.
With regards to our price calculator, this is accurate, however, this can only quote on the information you input. The parcel we received for you has a weight of 0.55kg and dimensions of 23x19x5 if you go to our pricing page https://www.forward2me.com/pricing/ and input this information you will see that the price quoted matches the price we charged for shipping
If you have any further questions regarding the cost of shipping please feel free to message us info@forward2me.com.
Ankit Vasa
22 August 2022
DHL Express Worldwide
AV
You guys had terrible service. my package should have been delivered the first time but wasnt. then after paying twice for delivery and also pay for it to be re-boxed, my package came damaged.
MR Hannah
22 August 2022
FedEx International Priority
MH
fixed a problem for me - enabling shipping from the system in due time>> tracy and nico great service
Sam
22 August 2022
DHL Express Worldwide
S
Always excellent service. I consolidate and forward multiple packages a month and never had a problem.
Nicholas H.
22 August 2022
FedEx International Priority
NH
Very easy to deal with. Very reasonable shipping costs. Will use again. Thanks
Brittany McConaughy
22 August 2022
DHL Express Worldwide
BM
This was really easy to use. The website was very straightforward. I received an email when the package was received. I was then able to log in and pay to get it shipped to me. Shipping time was good on my package.
Verified Customer
22 August 2022
FedEx International Priority
VC
So expensive. Wish there were options for cheaper shopping
Hi ,
Many thanks for your review regarding the price of shipping.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I have checked your shipment and on this occasion the volumetric weight is higher than the actual weight so the shipping fees are calculated on the higher volumetric weight.
Many retailers in the UK do ship parcels in boxes which are much larger than necessary for the contents due to couriers shipping domestically charging on the actual weight rather than the volumetric weight.
For this reason we do offer our combine and repack service, the aim of the service is to reduce the size of the package and in turn reduce the shipping cost. If you choose to use our service again, I would advise that you submit the package for the combine and repack service before shipping
Kind Regards,
Chris
Many thanks for your review regarding the price of shipping.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I have checked your shipment and on this occasion the volumetric weight is higher than the actual weight so the shipping fees are calculated on the higher volumetric weight.
Many retailers in the UK do ship parcels in boxes which are much larger than necessary for the contents due to couriers shipping domestically charging on the actual weight rather than the volumetric weight.
For this reason we do offer our combine and repack service, the aim of the service is to reduce the size of the package and in turn reduce the shipping cost. If you choose to use our service again, I would advise that you submit the package for the combine and repack service before shipping
Kind Regards,
Chris
Len Costello
21 August 2022
FedEx International Economy
LC
They are super nice, answer any and all questions quickly, shipping is quick and efficient
Verified Customer
21 August 2022
DHL Economy Select
VC
Reibungslos und kompetent, auch bei Sonderwünschen
D P
21 August 2022
DHL Domestic Express
DP
Always helpful. Thankyou
Rodney Melanie
21 August 2022
FedEx International Priority
RM
I really appreciate service and i recommend everyone to use it.fast delivery
Francis
21 August 2022
DHL Express Worldwide
F
Excellent service and fast delivery.
Verified Customer
20 August 2022
DHL Express Worldwide
VC
Very effective and efficient service- I was really surprised how easy it was to use. Thank you!
Verified Customer
20 August 2022
DHL Economy Select
VC
quick response. goods sent and arrived on time. free storage for 30 days. excellent
Marisol Cordova
20 August 2022
FedEx Connect
MC
Arrived fast!!
Verified Customer
20 August 2022
UPS Standard Single
VC
Quick and simple service. Customer service was responsive.
Derek Seybold
20 August 2022
FedEx Connect
DS
Everything was super easy and arrived REALLY quickly
Michel Kehl
20 August 2022
DHL Economy Select
MK
It's the first time I used this service: Fast, reliable and trustworthy, good job!
Stefan Gvozdenovic
20 August 2022
DHL Express Worldwide
SG
expensive!
Rich
20 August 2022
DHL Express Worldwide
R
These guys are the Bret Hart of the mail forwarding business.
The best there is, the best there was and the best there ever will be.
5 stars every single time
Faithful customer for almost 7 years now
The best there is, the best there was and the best there ever will be.
5 stars every single time
Faithful customer for almost 7 years now
Ashley Terry
19 August 2022
FedEx Connect
AT
a bit pricey but was worth it overall. they put your packages inside dark packaging so whatever you ordered is hidden from others. came quicker than expected, was a great experience!
Klant
19 August 2022
UPS Standard Single
K
Quick responses to questions, good information about progress.
Vern Smith
19 August 2022
DHL Express Worldwide
VS
Great service
Samuel Karanja
19 August 2022
DHL Express Worldwide
SK
Your first shipment are good for our business. Keep it up
Juri Hanawa
19 August 2022
DHL Express Worldwide
JH
Good job Thank you
Marc Cerisier
19 August 2022
FedEx International Priority
MC
After encountering a frustrating seller in Europe that blocked every attempt to make a purchase to send to America—even using forward2me as the shipping address—I was able to use their personal shopper service to complete the purchase successfully. The process was easy, quick, and without added fees. I couldn't be happier with my experience!
Sigridur Vigfusdottir
19 August 2022
DHL Express Worldwide
SV
Always professional, helpful and respectful. Thank you very much.
Rebekah Cox-Tianga
19 August 2022
DHL Express Worldwide
RC
faster than fast! will always use!
abdrhamn mhammad
19 August 2022
FedEx Connect
AM
Good experience for start to end
Cost of tax and delivery
Cost of tax and delivery
Fernando Vargas
19 August 2022
FedEx International Economy
FV
Todo estuvo bien, mi solicitud de envío fue rápidamente atendida llegando a destino antes de lo esperado.
Sizwe Nkosi
19 August 2022
DHL Express Worldwide
SN
Excellent ? you are the best
Abdulaziz Alzaid
19 August 2022
DHL Express Worldwide
AA
I am very happy with their excellent service.
Karl Alexander
19 August 2022
DHL Express Worldwide
KA
Easy to set up. Delivery time as expected. Cost of delivery for a small item is relatively high, and the post-Brexit import taxes apply to the value of the item PLUS the delivery costs so only makes sense for high value items that do not delivery directly to Ireland
THOMAS GAILLARDO
19 August 2022
DHL Economy Select
TG
All good, at all time
ALEXANDER
19 August 2022
DHL Economy Select
A
Very good service, Kat was helpful and made sure everything was in order.
Hi Alexander.
Many thanks for this amazing review.
It is so lovely to read your feedback and learn that you have had a great experience through our services.
I am so pleased that Kat was on hand to assist you with all of your questions and concerns from start to finish.
On behalf of everyone at Forward 2 Me, we really appreciate your positive comments and continuous support of our business.
We shall look forward to offering you our shipping services again very soon.
Take care and stay safe.
Kind Regards
Hayley
Many thanks for this amazing review.
It is so lovely to read your feedback and learn that you have had a great experience through our services.
I am so pleased that Kat was on hand to assist you with all of your questions and concerns from start to finish.
On behalf of everyone at Forward 2 Me, we really appreciate your positive comments and continuous support of our business.
We shall look forward to offering you our shipping services again very soon.
Take care and stay safe.
Kind Regards
Hayley
Henning
19 August 2022
DHL Economy Select
H
Good and fast service. Fast customer service. Good packing of the goods?????
Ahmad Mohammed S A Al-Kawari
19 August 2022
DHL Express Worldwide
AMS
Any problem is quickly resolved, customer support is great.
Stéphane Darnaud
19 August 2022
UPS Standard Single
SD
Perfect!
Fast and efficient as usual.
Fast and efficient as usual.
Dragonfly trading S.R.O.
19 August 2022
DHL Economy Select
DTS
Good service. Unfortunately, they make a photo of the package solely of one side - with the address of the mailbox and not of the sender. Thant is not much helpful. And changing information about the package is quite complicated.
Hi there,
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our service on this occasion.
I have checked back on your previous messages with our team and I did notice that there was multiple message threads sent from you to our team relating to the same issue. We really appreciate it if customer's can try to contact us either by email, social media or whatsapp not all channels. Many customers choose to contact us via all channels or through more than one email thread and this can unnecessarily increase our workload and lead to duplication of work which can sometimes result in longer response times to our customers.
If you do require the sender information stating on your packages every time, this would not be picked up from the package image provided to you from your account. However we can add this request as a pre alert message on your account to make our processing team aware of this requirement and they will try their best to fulfil the sender address request each time they complete the booking process for your packages.
If the sender details is something that you require to be shown from your packages please send in an email to us at info@forward2me.com and one of our agents will be more than happy to assist and apply a pre alert to your account requesting for sender details to be sourced and stated on every package where possible when we receive a package for you going forward.
We hope this information that we have provided to you is useful, we hope the issues you have experienced through our service do not deter you from shipping with us again in the future and we hope you will reconsider your current rating of our service.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our service on this occasion.
I have checked back on your previous messages with our team and I did notice that there was multiple message threads sent from you to our team relating to the same issue. We really appreciate it if customer's can try to contact us either by email, social media or whatsapp not all channels. Many customers choose to contact us via all channels or through more than one email thread and this can unnecessarily increase our workload and lead to duplication of work which can sometimes result in longer response times to our customers.
If you do require the sender information stating on your packages every time, this would not be picked up from the package image provided to you from your account. However we can add this request as a pre alert message on your account to make our processing team aware of this requirement and they will try their best to fulfil the sender address request each time they complete the booking process for your packages.
If the sender details is something that you require to be shown from your packages please send in an email to us at info@forward2me.com and one of our agents will be more than happy to assist and apply a pre alert to your account requesting for sender details to be sourced and stated on every package where possible when we receive a package for you going forward.
We hope this information that we have provided to you is useful, we hope the issues you have experienced through our service do not deter you from shipping with us again in the future and we hope you will reconsider your current rating of our service.
Kind Regards
Hayley
Michalis Lachanas
19 August 2022
DHL Economy Select
ML
Excellent company with fast and secure shipping,also with a very friendly customer service!That was the second time that i used their service.Highly recommended!!
Bandar
19 August 2022
DHL Express Worldwide
B
expensive shipping
Hi Bandar
Many thanks for your feedback.
We are sorry to hear that you feel dissatisfied with our service.
I can see that your first shipment through our service was from our Tax Free warehouse in Guernsey.
Please be aware that, when you order goods to the tax free warehouse, the tax free element refers to the 20% VAT that is deducted from the total purchase costs of the items from the online retailer either upon checkout or upon delivery to Guernsey.
The VAT or tax free element refers to the purchase VAT or tax that you save from your original purchase with the retailer and this VAT or tax saving would contribute towards your final costs for the shipping service.
Guernsey is an English-speaking island located in the English Channel between France and Great Britain. It is not part of the United Kingdom or a member of the European Union, instead it is a self-governing Crown Dependency. Significantly, Guernsey has no VAT or GST (Tax Free). This means if a UK retailer ships to Guernsey they should not be charging VAT or tax.
Therefore it is recommended that you only look to ship higher value goods to this address as shipping options are limited to DHL and can be a little more expensive than shipping from our mainland UK address.
It is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland.
We understand that the DHL shipping rates are slightly higher when shipping from our tax free warehouse in Guernsey so it is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland. If the total cost savings made from the 20% purchase VAT/Tax on the goods is less than the difference in the shipping costs from Guernsey compared to shipping from our mainland UK warehouse- then shipping from Tax free warehouse won't be beneficial.
I hope the information I have provided you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating of our service.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry to hear that you feel dissatisfied with our service.
I can see that your first shipment through our service was from our Tax Free warehouse in Guernsey.
Please be aware that, when you order goods to the tax free warehouse, the tax free element refers to the 20% VAT that is deducted from the total purchase costs of the items from the online retailer either upon checkout or upon delivery to Guernsey.
The VAT or tax free element refers to the purchase VAT or tax that you save from your original purchase with the retailer and this VAT or tax saving would contribute towards your final costs for the shipping service.
Guernsey is an English-speaking island located in the English Channel between France and Great Britain. It is not part of the United Kingdom or a member of the European Union, instead it is a self-governing Crown Dependency. Significantly, Guernsey has no VAT or GST (Tax Free). This means if a UK retailer ships to Guernsey they should not be charging VAT or tax.
Therefore it is recommended that you only look to ship higher value goods to this address as shipping options are limited to DHL and can be a little more expensive than shipping from our mainland UK address.
It is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland.
We understand that the DHL shipping rates are slightly higher when shipping from our tax free warehouse in Guernsey so it is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland. If the total cost savings made from the 20% purchase VAT/Tax on the goods is less than the difference in the shipping costs from Guernsey compared to shipping from our mainland UK warehouse- then shipping from Tax free warehouse won't be beneficial.
I hope the information I have provided you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating of our service.
Kind Regards
Hayley
Stanislav Hrda
19 August 2022
DHL Economy Select
SH
Helpfull service for shipping items from the UK and Germany for me. When sellers from eBay not shipping outside country, forward2me comes and do the job very effectively.
Alessandro
19 August 2022
DHL Economy Select
A
Excellent service!
Martin
19 August 2022
DHL Economy Select
M
This works as it should. Available shipping options are fast and affordable if you combine packages.