Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Donna Hultstrom
11 February 2017
DHL Express Worldwide
DH
High quality product and service
Edie Jimenez
11 February 2017
DHL Express Worldwide
EJ
love it, fast response, fast process, fast shipment, thank you for your kindness services to us, God Bless You
Julia Wright
11 February 2017
DHL Express Worldwide
JW
Parcel arrived intact and timely.
Andrea Zucchini
10 February 2017
UPS Standard Single
AZ
shipping very fast... about two hours between my order arrived at forward2me and re-shipped to italy, wonderful service!
Gianfranco Vallese
10 February 2017
UPS Standard Single
GV
Great service!
Ionescu Marilena
10 February 2017
DHL Express Worldwide
IM
I had to go through TOO many verifications.
Hi,
<br/>
Many thanks for taking the time to review our services although I'm sorry to hear that you were not happy with checks that we made when payment was made for shipping.
<br/>
We do have procedures in place to check payments and I'm sure you understand that we have to be careful to ensure that we are receiving payment from the correct person and that the payment is authorised.
<br/>
I'm thinking that if you have now provided us with some identification therefore the payment process should be smoother in the future.
<br/>
If you have any further questions please don't hesitate to get in touch with our customer care team at info@forward2me.com and they will be happy to assist you with.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
Many thanks for taking the time to review our services although I'm sorry to hear that you were not happy with checks that we made when payment was made for shipping.
<br/>
We do have procedures in place to check payments and I'm sure you understand that we have to be careful to ensure that we are receiving payment from the correct person and that the payment is authorised.
<br/>
I'm thinking that if you have now provided us with some identification therefore the payment process should be smoother in the future.
<br/>
If you have any further questions please don't hesitate to get in touch with our customer care team at info@forward2me.com and they will be happy to assist you with.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
Ryan Drews
10 February 2017
UPS Express Saver
RD
So happy I discovered this service. Very happy with everything.
Murray Duma
10 February 2017
UPS Express Saver
MD
Excellent... Smooth as silk.
Noel Cunniss
09 February 2017
UPS Standard Single
NC
Excellent Service, Super fast .
Unverified Customer
09 February 2017
Unknown Shipment Details
communicative and responsive, but does not convince me with good expertise, experiences and shipping knowledge know-how. pretty much like naive level especially when it handling goods such as hifi speaker. Upon my stuff being declined for shipment, with half an hour, I easily managed to identified 3 forwarders who gave me immediate green light for hifi speaker shipment.
Hello<span>,</span>
<span><br/></span>
<span>I'm sorry we were unable to help you with your international shipment request. We do have to take precautions when shipping certain items and we'd rather be overcautious than run the risk of not complying with IATA regulations.</span>
<span><br/></span>
<span>Looking into this case closely I can understand your comments and I will certainly be reviewing and making amendments to our procedures with regards to how we handle speakers in the future. </span>
<span><br/></span>
<span>If there is anything else you wish to discuss regarding this matter please feel free to contact me at info@forward2me.com</span>
<span><br/></span>
<span>Kind regards,</span>
<span>Nigel Kelsall </span>
<span>(Operations Manager)</span>
<span><br/></span>
<span>I'm sorry we were unable to help you with your international shipment request. We do have to take precautions when shipping certain items and we'd rather be overcautious than run the risk of not complying with IATA regulations.</span>
<span><br/></span>
<span>Looking into this case closely I can understand your comments and I will certainly be reviewing and making amendments to our procedures with regards to how we handle speakers in the future. </span>
<span><br/></span>
<span>If there is anything else you wish to discuss regarding this matter please feel free to contact me at info@forward2me.com</span>
<span><br/></span>
<span>Kind regards,</span>
<span>Nigel Kelsall </span>
<span>(Operations Manager)</span>
Marieke Hogenes
09 February 2017
DPD Classic
MH
Excellent service!
Julia Vassiljeva
09 February 2017
UPS Express Saver
JV
Very easy and fast
Rud Kom
08 February 2017
DPD Classic
RK
excellent and fast service
Randy Shira
08 February 2017
DHL Express Worldwide
RS
Have had several shipments delivered to Forward2me and they have handled and processed them quickly and efficiently. Very happy with the service.
kaleel mohammed
08 February 2017
DHL Express Worldwide
KM
Honestly its the most efficient service i have received. I will be doing business with you all very soon. I couldn't be happier. Thank you.
Kieran Knowles
08 February 2017
DHL Express Worldwide
KK
A little slow responding to enquiries and not always relevant responses, but as for the actual forwarding part, was quick and painless.
Hi,
<br/>
Thank you for taking the time to review our services, we're pleased to hear that overall you are happy with our forwarding service however you didn't receive the expected level of service from our customer services team on this occasion.
<br/>
We do try to respond to emails as quickly as possible however during busy periods this may take a little longer.
<br/>
I hope you this has not deterred you from using our service again and hope to hear from you again soon.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
Thank you for taking the time to review our services, we're pleased to hear that overall you are happy with our forwarding service however you didn't receive the expected level of service from our customer services team on this occasion.
<br/>
We do try to respond to emails as quickly as possible however during busy periods this may take a little longer.
<br/>
I hope you this has not deterred you from using our service again and hope to hear from you again soon.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
Yulia Bragin
08 February 2017
DHL Express Worldwide
YB
Fantastic service, fast and reliable. Package was forwarded within hours of arriving at the warehouse. Very impressed.
Gordon Hall
08 February 2017
UPS Express Saver
GH
Service was really good. I particularly appreciated the emails alerts which make it easy to keep track of things. If I had any criticism of the service it would be the high cost of the freight options, but I guess this is largely out of your control.
Dennis Moorman
08 February 2017
UPS Express Saver
DM
Tracy is an excellent example of customer service. I really appreciate all her help getting my items shipped.
Dennis
Dennis
Aleksey Kurashev
07 February 2017
UPS Express Saver
AK
Amazing, honest service. Good shipping speed and no hassle.Would gladly use them again for future purchases from UK to US
R Ho
07 February 2017
DPD Classic
RH
Reliable and affordable forwarding service from the UK to Austria
Unverified Customer
07 February 2017
Unknown Shipment Details
An absolutely professional team at all levels: advice, support, packaging, transport, communication, quality, ...
Une equipe absolument professionnelle à tous les niveaux: conseils, prise en charge, emballage, transport, communication, qualité, ...
Une equipe absolument professionnelle à tous les niveaux: conseils, prise en charge, emballage, transport, communication, qualité, ...
Manny Kaiafas
07 February 2017
DHL Express Worldwide
MK
Prompt Delivery and have customer service team have listened to previous feedback and applied it. Great Job!
Jose Choy
06 February 2017
DHL Express Worldwide
JC
Good psckaging
Levente
05 February 2017
DHL Economy Select
L
Excellent service, always precise, fast handling and shipping, reasonable price. Staff is very helpful. Always a pleasure to do business with them. Well done, usable and easy to use website. I can buy anything in complete peace of mind, because I can be sure that my goods will be in good hands when they arrive in forward2me depot. Keep it up!!!
Abdelmajid Chemli
05 February 2017
DHL Express Worldwide
AC
Excellent service. Very satisfied!!
Ailsa Duffy
05 February 2017
DHL Express Worldwide
AD
Excellent service. Never once had a problem. Would always use Forward2me. Once the staff went to the trouble of ringing me on an international telephone call to obtain further.
Gunnar Heinoja
05 February 2017
UPS Standard Single
GH
Fast shipping and good repackaging skill. Highly reccomended!
Márk Szmolár
05 February 2017
UPS Standard Single
MS
Percect services! :)
Zisis Kostaras
04 February 2017
UPS Standard Single
ZK
Everything is fine.
Chris H Jakobsen
04 February 2017
DHL Economy Select
CHJ
Great and fast customer service. Works as promised!
Owen Morgan
03 February 2017
DHL Express Worldwide
OM
clear cut, turnaround from the service's receipt of the goods I ordered was a few hours at most, and goods arrived at my door in Canada 24h later! Fast, easy, and worth the expense.
Anna Jónsdóttir
03 February 2017
TNT Economy Express
AJ
Great service thank u:D
Kristina Bolding
03 February 2017
DHL Express Worldwide
KB
My order was shipped quickly and they ensured it was protected & marked fragile!
Lisa Alexander
03 February 2017
UPS Express Saver
LA
Forward2me provided great seamless service and were able to get me the item I needed which was available only in Europe, and shipped to me in less than 2 weeks. Customer service was very responsive as well. Will definitely recommend and use them again if needed.
Luis Dragotto
03 February 2017
DHL Express Worldwide
LD
Servizio fantastico, ben organizzato, serio e professionale. Il sito è molto "basico" come piace a me, e decisamente funzionale: appena ricevuta una spedizione la aggiornano con tutti i dati (peso e dimensioni del pacchetto) e con il contenuto, che aprono per verificare. Una volta che tutto è pronto, è possibile decidere quando farsi spedire i pacchetti ricevuti. Ho ricevuto la spedizione qui a Malta a 24h dall'ordine, e i costi sono ottimi. Il servizio di assistenza risponde a tutte le domande, sono cordiali e precisi. Non saprei cosa chiedere di più da un servizio così! Forse l'unico consiglio che mi sento di dare è che potrebbero velocizzare un po' i tempi di risposta dell'assistenza, ma è solo un dettaglio giusto per voler cercare per forza qualcosa. Lo consiglio sicuramente a tutti!
Manon
03 February 2017
DPD Classic
M
This website is such a great idea! You get to use the address of the business to send your order to, they notify you when your order arrives, and let you choose from a variety of options to ship it to you. I must say the options aren't cheap if your package is worth more than £20 (under £20 you can ship for £10); all options were around £21 for me (my package was worth £33 or so) which is almost as much as the dress I bought but hey, if you really want something from the UK and you can't order internationally on the website you want to buy it from, it is definitely worth it! It also went very fast! Thank you, I will definitely use it again in the future!
Gillian Bals
03 February 2017
DHL Express Worldwide
GB
Excellent as always! Super efficient & trustworthy forwarding company.
Ulf Bilting
03 February 2017
UPS Standard Single
UB
Snabb service. Det blev dubbla priset på varan, men den var på rea :-)
Elena Pankratova
03 February 2017
DHL Economy Select
EP
Very helpful and fast, as usual. Thank you!
Heidi
03 February 2017
DHL Express Worldwide
H
Amazing! I've never used a parcel forwarding service before so was a bit hesitant. Their service was super fast! Posted Tuesday got to me in sydney on Friday. It's faster than our own Australia Post from state to state!! Outstanding communication of when parcels arrived at their warehouse and their website is just so easy to use. Thanks so so much guys - look forward to using you again!
Stephen Peters
03 February 2017
UPS Express Saver
SP
Repacking was good, shipping was fast, but overall the shipping cost was more than the goods. So more visibility into shipping options (there was only one given after repacking) including perhaps a regular mail service would be useful for shoppers.
Khazem Alamri
03 February 2017
DHL Express Worldwide
KA
Thank you very much. Your service was quick and easy. The price was very reasonable.
Thanks from my heart.
Thanks from my heart.
Kaze Woods
02 February 2017
UPS Express Saver
KW
was notified when they received my package and their shipping rates are more than reasonable. i will use their services again
Francisco Rocha
02 February 2017
UPS Express Saver
FR
Fast and easy service.
Nan Zhang
02 February 2017
DHL Express Worldwide
NZ
Very good service. Safe and puncture.
Yoke Choy Choong
02 February 2017
UPS Express Saver
YCC
I am very happy with the service provided. Quick response to queries, very professional, and a very efficient process. Thanks.
Laurie Preiss
01 February 2017
DHL Express Worldwide
LP
keeps me notified ... arrives in a timely fashion ... yes, I would use again
olga lazaridou
01 February 2017
DHL Express Worldwide
OL
Excellent, super fast service!!!Thank you so much!!!!
Daniele Cusi
01 February 2017
UPS Express Saver
DC
Servizio eccellente ed veramente rapido. Un po' caro, ma il costo giustifica la rapidità del servizio!