Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Miguel M. Romero-Salas
02 August 2017
UPS Express Saver
MMR
Quick service.
Min Harn Lee
02 August 2017
UPS Express Saver
MHL
Very efficient service! Highly recommended
YUKA KOWASE
02 August 2017
DHL Express Worldwide
YK
It was carefully packed. I would like to use it in the future.
Emily Amatulli-Depasquale
01 August 2017
forward2me basic
EA
The service was really fast and excellent! Items arrived in just a few days! Will surely be using it again!!
Unverified Customer
01 August 2017
Unknown Shipment Details
?
Elizer Besnard
01 August 2017
DHL Express Worldwide
EB
It's been several shipments with Forward2me so far and I'm really happy with their services. Their customer support is also great! I highly recommend this company for all your shipments! Great service, Great Price! I like them!
Frédéric Blondieau
01 August 2017
DHL Express Worldwide
FB
Excellent service, fast and efficient,
Many thanks!
Many thanks!
Jessica Darlow
01 August 2017
DHL Express Worldwide
JD
I really love this service, it's quick and painless, and I can revisit it after a few months or years without use. I do take issue with the cost, as I think it's unfairly priced. I would appreciate a more economical option that uses the national postal service or similar. The 4 day turnaround is great but if there was a cheaper option I would use it more frequently.
Trish McDonald
01 August 2017
DHL Express Worldwide
TM
I did not receive an email informing me that you had received the parcel.
Hi,
<br/>
Many thanks for taking the time to provide us with your feedback regarding the service you have received from forward2me.
<br/>
I'm sorry to hear that you are unhappy that you did not receive an email notification when your parcel was received to your forward2me account.
<br/>
When a parcel is booked into an account an email notification is automatically sent to the customers registered email address, I'm sorry that this wasn't the case on this occasion.
<br/>
I see that you have contacted us back in February to let us know that you weren't notified of a parcel arriving and we asked if you could check if the email notification had been received into your spam or trash mails however we didn't receive a response to confirm if this was the case or not.
<br/>
If you would like to check this for us and if you locate the emails in this area add us to your white list hopefully this should resolve the situation.
<br/>
If not please contact our customer services team at info@forward2me.com to advise them of the non-receipt of the emails and they can investigate this further with our IT department.
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I hope that this information helps resolve the issue and that you are overall happy with our service other than this issue.
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We look forward to hearing from you if we can assist you further.
<br/>
Have a lovely evening.
<br/>
Kind Regards,
Tracy.
<br/>
Many thanks for taking the time to provide us with your feedback regarding the service you have received from forward2me.
<br/>
I'm sorry to hear that you are unhappy that you did not receive an email notification when your parcel was received to your forward2me account.
<br/>
When a parcel is booked into an account an email notification is automatically sent to the customers registered email address, I'm sorry that this wasn't the case on this occasion.
<br/>
I see that you have contacted us back in February to let us know that you weren't notified of a parcel arriving and we asked if you could check if the email notification had been received into your spam or trash mails however we didn't receive a response to confirm if this was the case or not.
<br/>
If you would like to check this for us and if you locate the emails in this area add us to your white list hopefully this should resolve the situation.
<br/>
If not please contact our customer services team at info@forward2me.com to advise them of the non-receipt of the emails and they can investigate this further with our IT department.
<br/>
I hope that this information helps resolve the issue and that you are overall happy with our service other than this issue.
<br/>
We look forward to hearing from you if we can assist you further.
<br/>
Have a lovely evening.
<br/>
Kind Regards,
Tracy.
June Vichaichalermwong
31 July 2017
UPS Express Saver
JV
I was very pleased with my first personal shopper experience. I have used many proxy buying services in the past but never this convenient. My order was very easy to track and I liked that I was given options for carriers. The parcel was dispatched as soon as I selected and paid for shipping. Thank you!
Unverified Customer
31 July 2017
Unknown Shipment Details
Personal, competent help getting my shipment taken care of. Many thanks!
Sport Voice
31 July 2017
UPS Express Saver
SV
The shipment was really quick but the shipment price is high to Saudi
Alin Gavrilescu
29 July 2017
UPS Standard Single
AG
Fast shipping, great services?
todor karlikov
29 July 2017
DHL Express Worldwide
TK
amazing and fast service
Katarina Kukova
28 July 2017
UPS Standard Single
KK
It is a good idea
Kendall Wittstadt
28 July 2017
DHL Express Worldwide
KW
Excellent service. Responded to my email within 24 hours. Received my package with no problems. Will use again.
Themba Gogela
27 July 2017
DPD Air Classic
TG
Painless shipment and it was fast. I will recomend it.
Peter Kjeldsen
27 July 2017
DHL Express Worldwide
PK
Package shipped same day Forward2me got it.
I then picked DHL Express, and i got the package next day.
That was pretty impressive!
Recommended..!
I then picked DHL Express, and i got the package next day.
That was pretty impressive!
Recommended..!
Dalal Joyce
27 July 2017
DHL Express Worldwide
DJ
Excellent customer service and repackaging. I always choose DHL and have had no problems with deliveries. Only complaint, little expensive, love if it was a bit cheaper!
Agis Petropoulos
27 July 2017
UPS Standard Single
AP
The whole process was fast and trouble free. They received my package, I paid with paypal and the next day they shipped it to me. Also they are quite responsive in emails. Highly recommended service
Bertil Holmberg
26 July 2017
DHL Express Worldwide
BH
Fungerar utmärkt. Skulle dock uppskatta några billigare fraktalternativ.
Daniel Phan
26 July 2017
UPS Express Saver
DP
I would recommend them! got my package to the US quick and easily!
Zsolt Nemeth
26 July 2017
DHL Economy Select
ZN
recommended
JL VEBERT
26 July 2017
DPD Classic
JV
Excellent ! Je recommande
Per-Fredrik Norlund
26 July 2017
DPD Classic
PN
The Swdish logistics partner involved "dropped the ball"... No problem with the forward2me services!
Per Gradin
26 July 2017
DHL Economy Select
PG
Jag tycker att Forward2me tjänster är utmärkt. Det gör det enkelt att handla i England.
Mycket nöjd kund
Mycket nöjd kund
Joanne Murphy
26 July 2017
DHL Express Worldwide
JM
Excellent customer service and super fast shipping with DHL but horrifyingly expensive for the size and weight of the parcel - would only use again if desperate.
David Mann
26 July 2017
UPS Express Saver
DM
Great service. Excellent communication as I was a first time user. Prompt shipping and easy to use website. Costs to ship are high, and would have preferred a little better packing for the costs. Otherwise, everything was great!
Stefan Milovancevic
26 July 2017
DHL Economy Select
SM
nice service!
Michael Sheppard
26 July 2017
DHL Express Worldwide
MS
Had a great experience and had wonderful service. Would recommend using forward2me to anyone looking for a British forwarding service. Great job!
Rickard Romfo
25 July 2017
DHL Economy Select
RR
Easy to use, and provides all the services I need of a package forwarding company. Fast shipping through all well-known couriers.
Michele Citterio
25 July 2017
DHL Economy Select
MC
Easy and effective website, fast service and the price is good compared to their competitors. Will certainly use again.
Juergen Thoeny
25 July 2017
DHL Economy Select
JT
Hat sehr gut funktioniert; vorallem das Zusammenziehen mehrerer Packete in eine Lieferung ist praktisch.
Health Connector LLC
25 July 2017
DHL Express Worldwide
HCL
Great service. Platform is easy to use. Customer Service is very responsive.
Anne Parten
25 July 2017
DHL Express Worldwide
AP
I'm a repeat customer. Forward2me is one of those great rare finds: something that Really Works. My purchases arrive safely and promptly, with a minimum of fuss. I recommend them wholeheartedly.
Anita Wangberg
25 July 2017
DHL Economy Select
AW
Bør pakkes mye bedre. Og merkes med forsiktig
Hello,
<br/>
Many thanks for your feedback. I'm sorry to hear that you feel we didn't pack your goods carefully enough. I do hope that nothing was damaged in your shipment but if that was the case please get in touch with us at info@forward2me.com so we can investigate further.
<br/>
We do try our best to make sure everything that leaves the premises is packed suitably for it's journey but it's possible there may be something we can learn from with this shipment so please get in touch and let me know.
<br/>
Kind regards,
Nigel Kelsall
Operations Manager
<br/>
Many thanks for your feedback. I'm sorry to hear that you feel we didn't pack your goods carefully enough. I do hope that nothing was damaged in your shipment but if that was the case please get in touch with us at info@forward2me.com so we can investigate further.
<br/>
We do try our best to make sure everything that leaves the premises is packed suitably for it's journey but it's possible there may be something we can learn from with this shipment so please get in touch and let me know.
<br/>
Kind regards,
Nigel Kelsall
Operations Manager
THOMAS VAN PUT
25 July 2017
DHL Economy Select
TV
Alles op tijd
YUN TING YANG
25 July 2017
DHL Express Worldwide
YTY
Fast shipping , nice service , very patient, super recommended!
Maksim Golunov
25 July 2017
DHL Express Worldwide
MG
Plenty of postal services to choose from for forwarding. Gift inside the package added by forward2me was a nice bonus. Recommended.
Rosa Canto
25 July 2017
DHL Express Worldwide
RC
Excellent service. Fast and reliable.
Unverified Customer
25 July 2017
Unknown Shipment Details
I had the unfortunate circumstance of falling in love with a small oven only available in Europe. Before purchasing, I used the shipping calculator and decided to proceed with my purchase.
Positives: good speed returning questions by email and my oven came quickly.
Negative: the online calculator estimated my 40 kg oven (just 88 pounds for those of us in the states) would cost around $200 to ship to me. This was with actual dimensions and everything. Imagine my dismay when I purchased the oven and was given a quote over $1000! Or for $750 the option to drive four hours to pick it up from an international airport. What was I to do? I emailed again and asked them to recheck the weight and dimensions because the company I bought it from insisted they were right. Returning it would have been even more international hoops to jump through and I couldn't just leave it there. Forward2me told me the oven was too large and had to be shipped on a pallet! When it came, laughingly, the average sized delivery man unloaded the whole thing into my yard with his bare hands, by himself, with the pallet attached. It simply wasn't heavy. I can't speak for shipping smaller items, but this was in no way large. It seems like piracy.
Positives: good speed returning questions by email and my oven came quickly.
Negative: the online calculator estimated my 40 kg oven (just 88 pounds for those of us in the states) would cost around $200 to ship to me. This was with actual dimensions and everything. Imagine my dismay when I purchased the oven and was given a quote over $1000! Or for $750 the option to drive four hours to pick it up from an international airport. What was I to do? I emailed again and asked them to recheck the weight and dimensions because the company I bought it from insisted they were right. Returning it would have been even more international hoops to jump through and I couldn't just leave it there. Forward2me told me the oven was too large and had to be shipped on a pallet! When it came, laughingly, the average sized delivery man unloaded the whole thing into my yard with his bare hands, by himself, with the pallet attached. It simply wasn't heavy. I can't speak for shipping smaller items, but this was in no way large. It seems like piracy.
Many thanks for your feedback. I’ve looked into this case and I can understand your frustration at the discrepancy between the price given from the online calculator to the actual price for your shipment. I’d firstly like to assure you that we are not trying to deceive anyone with our online calculator and with smaller packages it is very accurate and provides a true reflection on the price you can expect to pay. Unfortunately we cannot factor in everything for larger items such as having to ship on a pallet or the requirement of additional packaging for protecting the item in transit. We are driven to provide our customers with the cheapest shipping service we can but at the same time we will never compromise on trying our utmost in ensuring goods are delivered in the same condition we receive them.
<br/>
In this case at 40 kg and due to its’s volume the item had to be shipped on a pallet and handled with mechanical means. Your delivery driver may have had the forearms and biceps of Popeye but for your average person trying to lift that kind of weight and size of item is just not good practice.
<br/>
I hope this helps you understand why there has been a difference in price and if you do wish to use our service again for large or heavy items please contact our customer services team at info@forward2me.com and we’ll be happy to provide you with an accurate quote which factors in all eventuality’s.
<br/>
<br/>
Kind regards,
Nigel Kelsall
Operations Manager<br/>
<br/>
In this case at 40 kg and due to its’s volume the item had to be shipped on a pallet and handled with mechanical means. Your delivery driver may have had the forearms and biceps of Popeye but for your average person trying to lift that kind of weight and size of item is just not good practice.
<br/>
I hope this helps you understand why there has been a difference in price and if you do wish to use our service again for large or heavy items please contact our customer services team at info@forward2me.com and we’ll be happy to provide you with an accurate quote which factors in all eventuality’s.
<br/>
<br/>
Kind regards,
Nigel Kelsall
Operations Manager<br/>
Kellie Holley
25 July 2017
DHL Express Worldwide
KH
The customer service is outstanding!
Toni Pengelly
24 July 2017
UPS Express Saver
TP
Service was super fast BUT very expensive. This substantially added to the price of the garments and will deter me from buying more and using Forward2 me in the future.
Daniel Peiser
24 July 2017
UPS Standard Single
DP
Very reliable and easy to use. The only thing I'm not fully satisfied is the cost of the shipment insurance (but maybe it's not up to them)
Ahmed Almihdar
24 July 2017
DHL Express Worldwide
AA
Fantastic, speedy service. Would highly recommend.
Nick Gould
23 July 2017
DHL Express Worldwide
NG
Repacked my items perfectly and very efficient in sending them! Would definitely use them again!
Thenjiwe Vilakazi
22 July 2017
UPS Express Saver
TV
Great, prompt and efficient service.
Irena Nicovic
22 July 2017
DHL Express Worldwide
IN
Great communication & service & fast delivery. Will definitely order again, thanks guys!
Steven
22 July 2017
DHL Express Worldwide
S
Simple website, communicative emails, and prompt shipping.
Li Ming Cheah
22 July 2017
DPD Air Classic
LMC
Very fast service. E-mails to customers service responds within 24 hrs. I ordered my blouse from Coast in 11 july and i received it in S'pore on 20 july! However, the cheapest shipping rate for 0.8 kg (1 blouse) was £38.66, ex!