Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Rainer H
15 January 2023
DPD Classic
RH
I didn't know about this service before a dealer from England gave me this tip. Since then I've only used Forward2me for my orders in the UK, and so far I'm very satisfied.
Will R
14 January 2023
DHL Express Worldwide
WR
Everything went smooth even though I had a mistake with the shipping address. Only thing was when they repacked my item, they didn't include the original box when they shipped my item. It was my first time using their service and didn't know about that repacking process. Would definitely use this service again in the future.
Shamira M
13 January 2023
FedEx International Economy
SM
Very small packet cost a bit too much for shipping. There should be more option on shipment also I have only FedEx option.
Francis T
13 January 2023
DHL Economy Select
FT
I have used this service several times and they do not disappoint. Their service is fast and trustworthy.
Jaime d
13 January 2023
DHL Domestic Express
JD
Great service and most important great customer support. Will use again.
Jacob W
12 January 2023
FedEx International Priority
JW
Excellent service. Will use again. Notifications and simplification of the process is top-notch.
Xavier C
12 January 2023
FedEx International Priority
XC
Been using them for a while and never had any issues. Thank you!
Sunil D
12 January 2023
FedEx International Priority
SD
Helpful customer service. Good response turnaround times. Good postage options. Package arrived as expected. Overall forward2me were very easy to deal with.
Lyra J
12 January 2023
FedEx International Economy
LJ
After i made the freight payment i got a msg that there were 234 packages ahead of me to be combined and repacked. I took things lightly and was willing to wait for a week or more but to my surprise the very next day i was told goods has been shipped. Good job! Keep it up!
R. B
11 January 2023
DPD Classic
RB
A very pleasant experience from beginning to end. Everything was processed very fast, there was information in real time and package arrived quickly and well packaged. I can highly recommend the service! Thank you.
Saul V
11 January 2023
FedEx Connect
SV
Great forwarding service, glad I found out about them as I been able to keep buying items from overseas that otherwise wouldn't be able ship directly to me.
Angel M
10 January 2023
FedEx Connect
AM
I was very skeptical at first, but once I read the reviews I felt a bit better about the whole process. The instructions were very informative and the entire procedure was very easy.
Irene O
10 January 2023
DHL Economy Select
IO
Very professional but I only need 2 Small parcels to ireland.Including 12 euro charge from delivery company in Ireland the cost of getting parcel to me cost just under 50 Euro.I've learned my lesson and will never buy from England Again a total rip off.But forward to me as company were very efficient and helpful unfortunately the overall price was way too much for me.
Eric W
10 January 2023
FedEx International Economy
EW
Always happy with the repacking service and choice of reliable carriers.
Paul B
05 January 2023
UPS Express Saver
PB
At first as my parcel containd 3 items it was over £400 to ship. After asking to be split this reduced it dramatically.
My advice is simple.
Don't consolidate your items as they become bulky and twice the price to ship.
Small and single is way cheaper.
Great service and information.
Recommended 100%
My advice is simple.
Don't consolidate your items as they become bulky and twice the price to ship.
Small and single is way cheaper.
Great service and information.
Recommended 100%
Joanne W
04 January 2023
FedEx International Priority
JW
I had been trying to find a certain product all over the world and could not get it to New Zealand. I was really hesitant to try Forward2Me when I found it. To be honest I thought it might not work or the package would come damaged. To might absolute delight, I ordered the package, I got photo proof that the product had been received and then a week or so later my package arrived safe and sound in New Zealand. I would highly recommend this company and am just so happy that I managed to get my item.
Marco P
04 January 2023
DHL Express Worldwide
MP
All went according to the expectations,,different purchases were combined and shipped from UK too US, good job!
Yvonne M
04 January 2023
DHL Express Worldwide
YM
This process couldn't be any easier! It's uncomplicated and a very fast turnaround. I literally have no complaints! Thank you!
Laurent B
31 December 2022
DHL Economy Select
LB
Had three parcels repacked and sent to me in less than 4 days
Lynette K
30 December 2022
DHL Express Worldwide
LK
My second time using this company and I'm pleased. I ordered a pair of boots from a UK-based luxury store during the Christmas crunch. Despite this, it took just slightly longer for Forward2Me to get my parcel to me. Equally importantly, my order had to be repacked and F2Me kept me continuously updated on the status of my parcel prior to delivery.
Would use the service again. Prices aren't low (about 50 GBP via DHL to send my boots, not including the optional insurance of 20 GBP), but I think it's worth it for peace of mind.
Would use the service again. Prices aren't low (about 50 GBP via DHL to send my boots, not including the optional insurance of 20 GBP), but I think it's worth it for peace of mind.
Gg T
29 December 2022
FedEx International Priority
GT
I have used Forward2me many times. Prompt and professional!
Quality comes with a price, but it is worth it!
Quality comes with a price, but it is worth it!
J K
29 December 2022
UPS Express Saver
JK
I was happy that the response was quick and the package was packed in the same state as it arrived without opening the cardboard box.
Abdelkader D
29 December 2022
UPS Express Saver
AD
Very satisfied with customer service, shipping/price and service
Ruud v
28 December 2022
FedEx International Priority
RV
Quick. Right price. Always arrives.
Sometimes takes a while to combine packages….
Sometimes takes a while to combine packages….
Jacob E
28 December 2022
FedEx Connect
JE
About as easy as it gets for forwarding mail. Definitely recommend after my first experience. Will plan to use in the future.
Michael J. A
28 December 2022
DPD Classic
MJA
Absolut empfehlenswerter und zuverlässiger Partner. Sichere Verpackung und schnelle Abwicklung.
Andre T
28 December 2022
UPS Standard Single
AT
Really fast, also before Christmas. Great Service quality and fair pricing.
Nathalie D
28 December 2022
UPS Standard Single
ND
There were a few issues with y parcel not showing up on my account but customer service was excellent and very quick. Once the parcel was in my account everything moved very quickly.
Luis C
27 December 2022
UPS Standard Single
LC
Easy to organize from it´s website. Every movement is noticed by email. In a very short time I got my package.
Chipukunya M
27 December 2022
FedEx International Priority
CM
My parcel forwarding experience with forward2me was pleasant. There were no hitches, and the updates on the status of my purchases was timely. I received all my stuff in one piece! Thanks, guys!
Bradley F
26 December 2022
UPS Express Saver
BF
First time user from Canada. Highly recommend Forward2Me. Fast service, great communication and reasonable shipping prices/options.
Huiying F
26 December 2022
FedEx Connect
HF
Easy to operate, simple and efficient process.My package was delivered safely
Eva H
26 December 2022
DHL Express Worldwide
EH
It was fast and quick. Also quick to respond to sny questions I had.
Joshua k
26 December 2022
DHL Express Worldwide
JK
Really good service just take a week from Japan to Germany that's insane. :)
Leo F
26 December 2022
DHL Express Worldwide
LF
Does exactly what you expect, you can forwards packages to their warehouse in Japan and they will then re-freight with an international courier. The customs process was alll very simple and I received the goods very rapidly. I would say the international shipping options are quite expensive, but I would definitely use this service again.
Charles B
23 December 2022
FedEx Connect
CB
Worked exactly as described. Ordered for Christmas on 2022/12/10 received on 2022/12/20. Only 10 days from the UK to Detroit, MI USA well worth the cost to allow me to purchase a gift that otherwise would not be obtainable.
Matthew F
23 December 2022
DHL Express Worldwide
MF
Used Forward2Me to collect and send over 30 pieces of mail. Had them repack the items to reduce costs. Everything was carefully taken care of and shipping to me was prompt. Would highly recommend for anyone looking to forward parcels from UK to US.
Aleksandr C
23 December 2022
FedEx International Priority
AC
Forwarded a few packages from UK online stores to Ireland through Forward2Me. It's always a pleasure to use. I must admit though it's a relatively expensive way of shopping because of the extra shipping fees (and in my case import duties/taxes).
Jordan e
23 December 2022
DHL Express Worldwide
JE
I was surprised at how quickly my item was shipped out to me once they received it. Didn't have any issues at all. Very happy with the experience.
Mustafa Y
23 December 2022
DPD Classic
MY
Wer wirklich was aus dem Ausland haben will und die Zölle und Versandgebühren zahlen will, der kann das ruhig in Anspruch nehmen. Für mich war das hier die Rettung. Versand kann ca 23€ kosten und Zoll auch ca. Ich habe Schuhe bestell, ein paar.
Onika p
22 December 2022
DHL Express Worldwide
OP
I want to thank you for the suggestions that were made to make my packages ship out smoother and I will use your services for future purchases internationally.
Thank You again
Thank You again
Amanda W
22 December 2022
FedEx International Priority
AW
This has been the quickest delivery I have ever had to Saudi Arabia from the UK. A matter of days and not weeks
Ashley W
22 December 2022
DHL Express Worldwide
AW
This forwarding service is easy to use with a few country options in Europe and UK. I was a bit confused when the item hit the address and wanted me to upload a document before forwarding to Australia (it didn't explain what or why) but a quick Google gave me the answer - a receipt for the ATO.
Would recommend, will definitely use again
Would recommend, will definitely use again
Hi Ashley.
Thank you for your feedback.
We are required to recover Goods and Service Tax on behalf of the Australian Government from all customers who are shipping goods to Australia that are less than $1000 AUD total value.
Further information is also available from the FAQ's section on our website https://www.forward2me.com/australian-gst/ and from our 'Ask the Experts' page https://www.forward2me.com/ask-the-experts/
If you do have any discrepancies with the final shipping price you have been quoted from your account in comparison to the shipping price you were provided from the pricing page on our website or if you are experiencing any issues with anything from your account please do get in touch with one of our customer experience team who will be more than happy to check these details for you and clarify any questions or concerns you may have.
I hope the information I have provided to you is helpful, we hope these issues do not deter you from using our services again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Thank you for your feedback.
We are required to recover Goods and Service Tax on behalf of the Australian Government from all customers who are shipping goods to Australia that are less than $1000 AUD total value.
Further information is also available from the FAQ's section on our website https://www.forward2me.com/australian-gst/ and from our 'Ask the Experts' page https://www.forward2me.com/ask-the-experts/
If you do have any discrepancies with the final shipping price you have been quoted from your account in comparison to the shipping price you were provided from the pricing page on our website or if you are experiencing any issues with anything from your account please do get in touch with one of our customer experience team who will be more than happy to check these details for you and clarify any questions or concerns you may have.
I hope the information I have provided to you is helpful, we hope these issues do not deter you from using our services again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Margit L
22 December 2022
DHL Economy Select
ML
Everything worked fine, delivery arrived punctually, thanks
Jacob B
22 December 2022
UPS Standard Single
JB
Took 5 days from order in the UK till my parcel eventually arrived in Denmark. Very efficient and professional.
Sr J
22 December 2022
FedEx International Economy
SJ
A little bit of costly the rest remain perfect service
Hi SR J
Many thanks for your feedback.
For the peace of mind for all of our customers, we can offer a price match guarantee.
If you can find a cheaper like for like carrier service through another forwarding service we'll refund you.
Please contact our customer experience team from info@forward2me.com for more details or check out the page from our website.
https://www.forward2me.com/price-match-guarantee/
We would appreciate if you could reconsider your rating.
Kind Regards
Hayley
Many thanks for your feedback.
For the peace of mind for all of our customers, we can offer a price match guarantee.
If you can find a cheaper like for like carrier service through another forwarding service we'll refund you.
Please contact our customer experience team from info@forward2me.com for more details or check out the page from our website.
https://www.forward2me.com/price-match-guarantee/
We would appreciate if you could reconsider your rating.
Kind Regards
Hayley
Julian H
21 December 2022
DHL Express Worldwide
JH
Everything went well and was communicated in a efficient way. A bit pricey though as I had more than double the cost of importing my 70 Pounts Order now:D
Update: This was a misstake of mine. I did not see the different shipping options that would have been cheaper.
Update: This was a misstake of mine. I did not see the different shipping options that would have been cheaper.
Elizabeth H
21 December 2022
UPS Standard Single
EH
Process was very easy from start to finish and I had my package in a couple of days.
Jenny S
20 December 2022
UPS Express Saver
JS
This is my first experience with forward2me services. The only down side is that the freight charges was double the cost of my purchase/shopping. The package is 1.51kg and came in a big box (I believe it's from the retailer) resulting in the high freight cost which was more than SGD200. As my purchase is 3 clothing items, they could be folded and repacked into a smaller box or a poly mailer. Perhaps forward2me could provide repacking services for such items. Thank you.
Hi Jenny.
Many thanks for your feedback.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month whereas others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country. We understand the inconveniences and difficulties this may be causing some of our customers.
We do offer a repacking service from all warehouse locations but I can see that you did not choose to request combine and repack for your clothing package from your account prior to shipping from Japan. If you had submitted a repack request for your clothing package there may have been sufficient excess space to save by reducing the current size of the clothing items inside and this may have helped lower the final courier shipping prices available to you.
I hope the information I have provided to you is useful and please do not hesitate to get back in touch if you do have any further questions or concerns.
Kind Regards
Hayley
Many thanks for your feedback.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month whereas others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country. We understand the inconveniences and difficulties this may be causing some of our customers.
We do offer a repacking service from all warehouse locations but I can see that you did not choose to request combine and repack for your clothing package from your account prior to shipping from Japan. If you had submitted a repack request for your clothing package there may have been sufficient excess space to save by reducing the current size of the clothing items inside and this may have helped lower the final courier shipping prices available to you.
I hope the information I have provided to you is useful and please do not hesitate to get back in touch if you do have any further questions or concerns.
Kind Regards
Hayley
Rastislav G
19 December 2022
UPS Standard Single
RG
Thank you. All went perfect. I was using it First time.