UK Parcel Forwarding from £18.85 to United States of America
Customer Feefo Reviews
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I thought forward2me provided EXCEPTIONAL service in terms of handling and delivering my package. I received my item in a timely manner, I appreciated the frequent updates on my package and it was also easy to set up my account. Thank you Forward2me! I will be using your services again!
The time frame you showed me before I paid and the time the package was actually delivered was not the same. Instead of 6 days it was delivered after 15. Also the package was delivered to a UK address, so the store packed it for a local delivery. Since you shipped it Internationally, and based on the tracking, in 15 days it moved between 5 countries, the package didn’t arrive in good condition. Maybe you should offer (even with extra cost) a service of rewarping the package to sastain international delivery
Service was swift but the price was too high for a simple item. I bought a Barbie doll for my daughter at about $20, but paid more than $40 to ship to me. There were only express options. I would have been happy to wait longer to receive the item if it had cost less.
Response:
Hi,Many thanks for your feedback.
I'm pleased to hear that you are happy with the overall service however the cost of shipping was more than you would have liked.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see that although your package weighed less than 0.5 kg the actual shipping price was based on the higher volumetric weight. When sellers ship within the UK couriers charge on the actual weight of the goods rather than the volumetric, like they do for overseas shipping. We tend to find that because of this many UK retailers ship in much larger boxes than necessary for the goods enclosed in the package.
For this reason we do offer a combine and repack service, when chosen our warehouse team evaluate the goods inside the package and see if they can reduce the overall size of the package ensuring that the goods can be shipped so they are safe and secure for international transit. This process ensures that the customer obtains the maximum value for shipping. You can find this option from your inbox when you go to ship your packages.
Many customers do look to purchase a number of items then consolidate them into one shipment to ensure they are making the most of our service.
For shipping options, we do usually have some more budget options however due to the limitations for air freight down to the problems related to the pandemic, many of these options aren't viable at the moment. We are hoping that in the coming year as the pandemic passes, we can offer more budget services for our customers.
I hope this information all helps going forward however if you have any further questions please don't hesitate to get in touch with our Customer Service Team.
Kind Regards,
Tracy.
I have bought one PTZ VideoCamera and you have received and sent to me the package that was very very poor packaged by the seller . I was really very lucky to received the delivery not damaged.By the way the service was very fast and the DPD Currier very reliable. Next time PLEASE take a look if the packaging is OK for the shipment if NOT please advertise me and make the item reliable .of course i pay you for the service. Make Attention !!!!! Thanks
Response:
Hi,Many thanks for your feedback.
I'm sorry to hear that the packaging on your shipment was poor, I see that you opted for shipping the item in the retailers original packaging, we do try to make goods as safe as possible on dispatch however always recommend that our customers choose the combine and repack service when shipping to ensure that additional packaging is added when required to ensure your goods are safe and secure for international transit.
The combine and repack service is available for you in your inbox, you need to choose the service for the packages you are shipping before going ahead with the ship now button.
I hope this suggestion helps going forward however if you have any further questions please don't hesitate to get in touch with our Customer Services at info@forward2me.com and they will be very happy to assist you further.
Kind Regards,
Tracy.
Fast responses to my queries and very fast but expensive shipping. It would be nice to have cheaper shipping options especially for low value items. I would be more inclined to use the service more if there were several shipping options as I don't necessarily need the items to be shipped express.
It’s too expensive! Coz of the size of my parcel, slightly exceeded the standard size, the shipment costs ended up became 4 times of the price of my item. (The item costs £20 vs shipping cost £80) I couldn't return it as I needed it urgently, overall very disappointed. Won’t consider to use forward2me again.