UK Parcel Forwarding from £18.85 to United States of America
Customer Feefo Reviews
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Service worked very well, but could be improved further in terms of the web interface.
Response:
Hi,Many thanks for taking the time to review our services.We're pleased our service worked well for you and appreciate your feedback on our terms on our website. I'll contact you directly to ask further information regarding your suggestion on the web interface, we are always working to improve our site for our customers.Thank you once again for the feedback.Kind Regards,Tracy.
They could have stood behind their service instead of making excuses why it was my fault for not having thoroughly read their entire FAQ before hiring them for the job. But their representative Hayley B blamed the customer and said I should have read the FAQ first. Ultimately I did receive my delivery after delays, hassles, and a mis-delivery. I had to both initiate an investigation into the missing box and threaten to dispute the credit card charge that forward2me.com assessed me before they did anything other than blame the customer for the problem. Also, the two smaller boxes were shrink-wrapped onto the larger box, but they were not aligned in the same orientation which could have likely saved some volumetric weight and reduced my shipping cost.
Response:
Hi,Many thanks for for taking the time to review our services however I'm sorry to hear that you are unhappy with the service you have received for your first shipping experience with forward2me, this is very disappointing for us.I do sincerely apologise that we did not recognise that the address was a PO Box address before dispatch and ask you to change this before leaving us however I see that our Customer Service Agent did do their very best to rectify the situation for you as soon as possible. It is very difficult for us to vet each and every address we ship to ensuring that they are correct, our couriers offer us quotes based on the city, zip code and country rather than the actual physical address.I will contact you via email shortly to check to ensure that all is now well with the delivery and discuss how we could have repacked your goods for efficiently. Thank you once again for your feedback and I will be in contact soon.Kind Regards,Tracy.
Rob packed my items well, items were delivered promptly as promised. Paid for delivery on Thursday, checked for tracking and it was scheduled for Monday, no problem. Item already arrived on Friday. Reasonably priced for shipping and repacking service from UK to Malaysia. Solid A+, cheers!
Der Service ist preiswert. Meine Pakete wurden noch am gleichen Tag zusammengefasst. Die Versandkosten für das riesige Paket waren überraschend niedrig. Und das Paket kam nach zwei Tagen an. Aber das beste ist die beiliegende Karte, die der Mitarbeiter unterschreibt und jeder malt ein Smiley darauf.
Forward2me ist ein echter Glücksgriff.
Expensive
Response:
Hi,Many thanks for taking the time to review our services although I'm sorry to hear that you have found the cost expensive.The cost of shipping does include our full service which is providing a UK address for deliveries, acceptance, processing, storing and dispatch of your goods including any export paperwork required for shipping.Please contact our Customer Services at info@forward2me.com next time you receive a parcel and they will be very happy to guide you on obtaining the best value for shipping. We offer a combine and repack service which may help reduce the size of your package(s) to help save on shipping costs going forward.We look forward to hearing from you so we can assist you further.Kind Regards,Tracy.
Way too expensive... and only after paying was advised I could have possibly saved by having you repackage
Response:
Hi,Many thanks for providing us with your feedback.I'm sorry to hear that you are unhappy with the amount charged for shipping your goods and that you wasn't aware that repacking could have saved on shipping costs until your parcel had been shipped.We do feel that we offer value for money for the service we offer and work on a regular basis to offer our customers a premium service however I will contact you shortly via email to make some further suggestions going forward which may help make shipping more cost effective for you.I hope this helps.Kind Regards,Tracy.
O servico foi bom. E rapido e muito confiavel. Mas deveria melhorar nos precos para serem mais atractivos. Por exemplo para pacotes pequenos (muito pequenos) que chegam a custar 10GBP frete para o meu pais (Mocambique) mesmo que eu solicite o repacking num pacote o preco continua a ser muito alto o que nao traz muita comodidade. O preco final torna-se aproximadamente uma soma dos varios pacotes pequenos e nao consttitue uma vantagem ao cliente. Se fizessem uma revisao neste aspecto seria muito melhor e aumentaria a quantidade de pacotes que passam por vosso servico.
Failed to anticipate such high costs. Simultor is not precise
Response:
Hi,Many thanks for taking the time to provide your feedback on our services however I'm disappointed to hear that you found that the cost of using our service was more than expected.The price paid for shipping not only includes the transit fees, it includes the use of a UK address, the acceptance, processing, storing and dispatch of your goods including any export documentation required and full customer support for tracked services until delivery.Shipping fees are calculated on the amount of space that your shipment occupies in transit rather than the actual weight, this is called the volumetric weight. The actual weight would only be charged when this was higher than the volumetric weight. I see that for your shipment although very light, it volumed out higher therefore the shipping fees were calculated on the higher volumetric weight.I'm thinking that when you checked the price calculator you may have only entered the total weight of your packages rather both the actual weight and the dimensions of the package. When both pieces of information is entered as well as the country, city and zip code the price should match the price you are being charged for shipping on your account. If you ever find that these prices differ please contact our Customer Service team at info@forward2me.com and they will be happy to look at this for you.We do however offer a combine and repack service, this is especially useful when ordering multiple items where the overall volume may be able to be reduced to ensure the customer obtains maximum value for shipping and may be useful in future.I hope this information helps going forward and that you will consider using our services again. Our customer service team are always on hand to help and if you are unhappy with any aspect of your shipping invoice in future please don't hesitate to get in touch so our team can evaluate if you are receiving the best value for the service being offered.Kind Regards,Tracy.
A bit on the expensive side, but works
Response:
Hi,Thank you for your feedback, I'm pleased that our service has worked well for you however if you need any help with obtaining the best value for shipping please don't hesitate to get in touch with our Customer Service team at info@forward2me.com and they will be very happy to assist you.Kind Regards,Tracy.
英国から日本への送料がとても高額な業者しか設定されていません。もし、英国にUSAのPlanet Express が進出すれば、間違いなく Planet Express を選びます。急ぐときには、高額でゆっくりは低額を選べるように改善してください。商品代より送料が高くなり困っています。よろしくお願いします。