Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

Always great, I recommend to everyone I can.

pool Cue

Forward2me is efficient and customer focused. I have always experienced good service.

Unknown

Service worked very well, but could be improved further in terms of the web interface.
forward2me

Response:

Hi,Many thanks for taking the time to review our services.We're pleased our service worked well for you and appreciate your feedback on our terms on our website. I'll contact you directly to ask further information regarding your suggestion on the web interface, we are always working to improve our site for our customers.Thank you once again for the feedback.Kind Regards,Tracy.

Unknown

The packaging was great. The items I bought were received in Ana Excellant condition.

Air purifier

They could have stood behind their service instead of making excuses why it was my fault for not having thoroughly read their entire FAQ before hiring them for the job. But their representative Hayley B blamed the customer and said I should have read the FAQ first. Ultimately I did receive my delivery after delays, hassles, and a mis-delivery. I had to both initiate an investigation into the missing box and threaten to dispute the credit card charge that forward2me.com assessed me before they did anything other than blame the customer for the problem. Also, the two smaller boxes were shrink-wrapped onto the larger box, but they were not aligned in the same orientation which could have likely saved some volumetric weight and reduced my shipping cost.
forward2me

Response:

Hi,Many thanks for for taking the time to review our services however I'm sorry to hear that you are unhappy with the service you have received for your first shipping experience with forward2me, this is very disappointing for us.I do sincerely apologise that we did not recognise that the address was a PO Box address before dispatch and ask you to change this before leaving us however I see that our Customer Service Agent did do their very best to rectify the situation for you as soon as possible. It is very difficult for us to vet each and every address we ship to ensuring that they are correct, our couriers offer us quotes based on the city, zip code and country rather than the actual physical address.I will contact you via email shortly to check to ensure that all is now well with the delivery and discuss how we could have repacked your goods for efficiently. Thank you once again for your feedback and I will be in contact soon.Kind Regards,Tracy.

Unknown

Rob packed my items well, items were delivered promptly as promised. Paid for delivery on Thursday, checked for tracking and it was scheduled for Monday, no problem. Item already arrived on Friday. Reasonably priced for shipping and repacking service from UK to Malaysia. Solid A+, cheers!

Unknown

This is the best forwarding service I have ever used...Sure the freight is a bit high but your paying for a service as well don’t forget...Keep up the great work team...5 Stars is not enough

Unknown

Package repacked and forwarded in matter of hours.

Unknown

All went as expected A good exprience Will use again

Kitchen Utensils and Cutlery

Der Service ist preiswert. Meine Pakete wurden noch am gleichen Tag zusammengefasst. Die Versandkosten für das riesige Paket waren überraschend niedrig. Und das Paket kam nach zwei Tagen an. Aber das beste ist die beiliegende Karte, die der Mitarbeiter unterschreibt und jeder malt ein Smiley darauf. Forward2me ist ein echter Glücksgriff.

Unknown

Packaging by Mr Matt V of forward2me was excellent for International Shipping. Keep it up ! Thanks

Unknown

Simple and easy

Unknown

They shipped my parcel quickly and it arrived in a week to New Zealand, would recommend them to everyone.

Polo Shirt

Perfect!

Laptop (Damaged)

Estoy muy contento.

Pair of shoes

Fast response to messages. Consolidation was done speedily and cost efficiently. Excellent user interface.

Headphones

Expensive
forward2me

Response:

Hi,Many thanks for taking the time to review our services although I'm sorry to hear that you have found the cost expensive.The cost of shipping does include our full service which is providing a UK address for deliveries, acceptance, processing, storing and dispatch of your goods including any export paperwork required for shipping.Please contact our Customer Services at info@forward2me.com next time you receive a parcel and they will be very happy to guide you on obtaining the best value for shipping. We offer a combine and repack service which may help reduce the size of your package(s) to help save on shipping costs going forward.We look forward to hearing from you so we can assist you further.Kind Regards,Tracy.

Unknown

Excellent service

Pair of shoes

Way too expensive... and only after paying was advised I could have possibly saved by having you repackage
forward2me

Response:

Hi,Many thanks for providing us with your feedback.I'm sorry to hear that you are unhappy with the amount charged for shipping your goods and that you wasn't aware that repacking could have saved on shipping costs until your parcel had been shipped.We do feel that we offer value for money for the service we offer and work on a regular basis to offer our customers a premium service however I will contact you shortly via email to make some further suggestions going forward which may help make shipping more cost effective for you.I hope this helps.Kind Regards,Tracy.

Iron

Impressive service. Highly recommended!!

Pack of Socks

They were able to save for me some of the shipping cost by repackages my package, I do wish I would be able to use the postal service more often, however, at least by having this service I was able to save at least 10 pounds and that is also something.

Duvet Cover

I ordered something from Michigan, United States and had a great experience! Thank you so much!

Item of Clothing

Always works without problem. I like that they can hold packages for a month for free.

Unknown

This company is very kind and reliable

Pair of Earrings

Great service, I've had the account since last year with them. And have ordered more than once. The team does an amazing job. Hats off keep it up guys!

VINTAGE HARDY TROUTFISHER'S FISHING BAG

主にイギリスからの輸入に利用していますが、とても使いやすいです。 送料は若干高めなのでもう少し抑えられたらいいかなと思います。 ドイツにも倉庫がありますが、他のヨーロッパの主要都市にも倉庫があればさらに良いと思います。

Unknown

A+++++++++

Unknown

This is the Best Forward Company in the World I use they service for many years and always is better than the prior Thanks for your help

Beanie

Excellent service, helpful and trustworthy staff and totally efficient and professional.

craft pen

Hurtig service

Unknown

Great as always

Unknown

Quick and good service

Unknown

The best service in the world !! Thank you forward2me.

Womens Clothing

Excellent and fast service. A little bit expensive. I will recommend it

Unknown

Quick and excellent service. Easy interface on their site so I know exactly when I get a package and how soon it'll be delivered. You've earned a customer for life!

Video games

O servico foi bom. E rapido e muito confiavel. Mas deveria melhorar nos precos para serem mais atractivos. Por exemplo para pacotes pequenos (muito pequenos) que chegam a custar 10GBP frete para o meu pais (Mocambique) mesmo que eu solicite o repacking num pacote o preco continua a ser muito alto o que nao traz muita comodidade. O preco final torna-se aproximadamente uma soma dos varios pacotes pequenos e nao consttitue uma vantagem ao cliente. Se fizessem uma revisao neste aspecto seria muito melhor e aumentaria a quantidade de pacotes que passam por vosso servico.

Phone case

Great job! Not much more to say.

Unknown

Forward2Me was incredibly quick and responsive! My order arrived in perfect condition.

Unknown

Amazing friendly service, very fast and reliable with multiple address u can ship to.

Unknown

Excellent service!Absolutely reliable and fast as the wind shipping.Highly recommended.

Shirt

Failed to anticipate such high costs. Simultor is not precise
forward2me

Response:

Hi,Many thanks for taking the time to provide your feedback on our services however I'm disappointed to hear that you found that the cost of using our service was more than expected.The price paid for shipping not only includes the transit fees, it includes the use of a UK address, the acceptance, processing, storing and dispatch of your goods including any export documentation required and full customer support for tracked services until delivery.Shipping fees are calculated on the amount of space that your shipment occupies in transit rather than the actual weight, this is called the volumetric weight. The actual weight would only be charged when this was higher than the volumetric weight. I see that for your shipment although very light, it volumed out higher therefore the shipping fees were calculated on the higher volumetric weight.I'm thinking that when you checked the price calculator you may have only entered the total weight of your packages rather both the actual weight and the dimensions of the package. When both pieces of information is entered as well as the country, city and zip code the price should match the price you are being charged for shipping on your account. If you ever find that these prices differ please contact our Customer Service team at info@forward2me.com and they will be happy to look at this for you.We do however offer a combine and repack service, this is especially useful when ordering multiple items where the overall volume may be able to be reduced to ensure the customer obtains maximum value for shipping and may be useful in future.I hope this information helps going forward and that you will consider using our services again. Our customer service team are always on hand to help and if you are unhappy with any aspect of your shipping invoice in future please don't hesitate to get in touch so our team can evaluate if you are receiving the best value for the service being offered.Kind Regards,Tracy.

Unknown

A bit on the expensive side, but works
forward2me

Response:

Hi,Thank you for your feedback, I'm pleased that our service has worked well for you however if you need any help with obtaining the best value for shipping please don't hesitate to get in touch with our Customer Service team at info@forward2me.com and they will be very happy to assist you.Kind Regards,Tracy.

Beauty products

I've had 3 packages forwarded, on 2 separate occasions. Everything went smoothly and the packages were delivered to me 2 days later (Germany).

Unknown

It worked very well. It was my first experience and I was a little worried but the site was updated right after my parcel was delivered to the warehouse. I'd use their service again!

Beauty Advent Calender

Item was shipped fast. The rate was reasonable and customer service was friendly. Would highly recommend.

Unknown

英国から日本への送料がとても高額な業者しか設定されていません。もし、英国にUSAのPlanet Express が進出すれば、間違いなく Planet Express を選びます。急ぐときには、高額でゆっくりは低額を選べるように改善してください。商品代より送料が高くなり困っています。よろしくお願いします。
forward2me

Response:

Hi,Many thanks for your feedback however I'm really sorry to hear that the cost of shipping was more than expected.The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight especially when shipping by air. This is called the volumetric weight. All couriers use volumetric weight to calculate their shipping prices, it is only when the actual weight is higher than the volumetric weight that the shipping fees are calculated on the actual weight.forward2me offer a combine and repack service for our customers where we evaluate the package and repack reducing the overall volumetric weight where possible. This is to help customers obtain the maximum value for shipping. I see that you didn't take advantage of this option when you shipped so you may wish to look at this next time you are using our services to ensure that the package is packed as efficiently as possible.This service is also useful if you are looking to purchase multiple orders and include them in one shipment. I hope this option may be useful for you going forward and make shipping more cost effective overall.Please don't hesitate to get in touch with our Customer Care team at any point if you are unhappy with any of our services, we can then evaluate your package before payment to ensure that you are receiving the best price for shipping. Our contact email is info@forward2me.com.Kind Regards,Tracy.

Phone case

It was really flawless. I was not worried about my purchases at all. Thanks

Unknown

Excellent, trustworthy service. Shipments on time with no delays

Unknown

the best service. will use again & I'll tell my friends to use forward2me.

Air purifiers

My air purifier w/ extra filters arrived without any damage, fast delivery.