Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.5 5

5
25.414189958265%
4
2.453522195523%
3
0.98014417604654%
2
0.64499810294676%
1
2.1246996332364%
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reviews of forward2me
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Sweden
UPS Standard Single
AK
Quick, good service!
forward2me
Thank you for your kind words! We're happy to hear you had a quick and positive experience.

Japan
FedEx International Priority
Thank you❣️✨
forward2me
Thanks for the 5 star review.
Fiji
FedEx Connect Plus
CT
Great efficient service.
forward2me
Many thanks for the 5 star review. 😊
United States of America
FedEx International Priority
M
I have used these guys 4-5 times from both the UK and Germany. Outstanding service, communication, and ease of use! They are the best out there in this sector. I’m using again in the future.
forward2me
Thank you so much for your kind words and for trusting us with your shipments! We're glad to hear that you've had a great experience with our service.

Customer Satisfaction Team
Romania
FedEx International Priority
CAP
This is a company that exemplifies professionalism and transparency, with impeccable dedication. They respond to any inquiry with remarkable promptness and a high level of commitment.
forward2me
Thank you so much for your kind words!
Malaysia
DHL Express Worldwide
NZC
Services are fast and professional.
United Arab Emirates
FedEx International Economy
MA
I got my package with no damage !!
forward2me
Awesome! We're so glad to hear your package arrived safely with no damage.

Customer Satisfaction Team
Slovakia
UPS Standard Single
R�
Easy to manage whole process, easy to navigate, intuitive use
forward2me
Thank you so much for your feedback! We're glad to hear that you found the process easy to manage, intuitive, and simple to navigate. If there's anything else we can do to improve your experience even further, feel free to let us know!
Sweden
FedEx Connect Plus
AG
Smooth process
forward2me
Many thanks for the 5 star review. 😊
United States of America
FedEx Connect Plus
JL
I am impressed at how efficient my experience was. I got properly notified on the progress of my purchase and it shipped very quickly. I got my package in just over 1 week and was in good quality. Highly recommend.
forward2me
Thank you so much for your kind words! We're glad to hear that you had a smooth and efficient experience with us.

Customer Satisfaction Team
Costa Rica
FedEx International Economy
AG
Me gustó bastante, soy de Costa rica y llego rápido y super bien
Un poco caro pero vale la pena por el buen servicio
forward2me
Thank you very much for your feedback! We’re happy to hear that your shipment arrived quickly and in excellent condition.

Customer Satisfaction Team
United States of America
UPS Express Saver
JD
Sadly, and coincidentally, the first time I don't pay for the extra insurance, Forward2me threw a bunch of metal, Collectible items stacked directly on top of each other, with nothing to protect the items. And I even paid more to have the items "packaged for safety" rather than "savings". Nearly everything is scratched.
forward2me
Hi Jack,

I’m truly sorry to hear about the condition your items arrived in. It’s completely understandable that you’d be upset, especially after choosing to pay extra for safer packaging.

We’ve reached out to you via email previously to investigate how the damage occurred, but we haven’t received a response yet. If you’re able to provide any additional details or photos, it would help us greatly in resolving the issue and preventing it from happening again.

Thank you for your patience, and we hope to hear from you soon.

Warm regards,
Customer Satisfaction Team
Spain
UPS Standard Single
J
Muy fácil de usar y permite controlar en todo momento tu envío hasta que sale hacia España.
forward2me
Thank you for your positive feedback! We're glad to hear that you found the platform easy to use and that the shipment tracking helped you stay updated throughout the process.

Customer Satifaction Team
Chile
FedEx Connect Plus
DA
Very high prices to bring to Chile, I would not buy again, plus they charge for everything
forward2me
Thank you so much for taking the time to share your positive feedback with us.

We appreciate your input regarding the shipping costs and additional charges.

I see that you have shipped with FedEx Connect Plus which is the cheapest option we can provide to your shipment from the UK to Chile.

At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match.

If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price. (https://www.forward2me.com/price-match-guarantee/)

You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)

I hope the information provided is useful.

Customer Satisfaction Team


United States of America
DHL Express Worldwide
DT
Smooth transaction, valuable service, exceptional customer service.
forward2me
Thank you very much for the 5-star review :D
United States of America
DHL Express Worldwide
JG
My package arrived speedily and all my questions were answered within 24 hours. The website for me was confusing but with excellent and friendly customer service all went well and I love this service.
United States of America
DHL Express Worldwide
TT
Process was pretty easy and my package was sent well packed.
Spain
UPS Standard Single
JA
The value of the shipment were very expensive, for a toy of 100 pounds I had to Pay 20 pounds to ups and 40 more when i received the box, 60% of the total price is a very cost
Hungary
UPS Standard Single
GB
Ultra super services.
Maximum correct.
A rare good attitude towards the activity they are doing.
Keep going.
Thanks
Saudi Arabia
FedEx International Economy
SA
Proffesional handling of parcels. Quick service, and compatative prices.
Finland
UPS Standard Single
PP
I don't think a service like this could get any easier to use. I will definitely use the service again.
United States of America
DHL Express Worldwide
MG
I was kept in the loop throughout the entire process. Great service. Smooth process.
Germany
DPD Classic
AZ
The support of F2M can't be better. I had so many questions and all of them were answered. Thank you so so much. My package arrived savely and I'm so happy to hold them in my hands, after a return from UPS. So I never would choose UPS again. But with dpd or dhl everything is fine.

Thanks for all your help and Information.
France
UPS Standard Single
AB
I've used forward2me multiple times and it went smoothly every time! Great interface, easy to use, shipping costs are clear with various options.
Germany
DPD Classic
GW
Quick delivery without further involvement. Support for Custom's clearance was also organized.
forward2me
Many thanks for the 5 star review. 😊
Australia
DHL Express Worldwide
JS
I have used a number of package forwarding services and Forward2Me is by far the best. They are really efficient and organised, and any package without issues is forwarded very quickly. If there are issues, from either end, they resolve them quickly and with great communication. You always know what is happening and why. Any time I have had questions (which has been a few times lately) their communication is clear and they are very helpful. They have helped me manage a few tricky forwarding issues for which I am very grateful. I could not recommend Forward2Me more highly and will not use any other forwarding service.
forward2me
Thank you so much for your kind words and for taking the time to share your experience with Forward2Me :)
India
DHL Express Worldwide
MR
I'm really impressed with how quickly I received my parcel. I hesitated to use their service at first, but everything went very well, and I got my package on time. I would highly recommend everyone to use this service without a doubt.
Australia
UPS Express Saver
AM
Was quoted a reasonable price for shipping. After placing an order and already paying for items, the price of the forwarding went up 10x and was not offered any sort of compensation. This website / service is a complete scam do NOT use Forward2Me
Trinidad and Tobago
DHL Express Worldwide
BR
It was an amazing experience to sit in our office and move a package from Europe to home.
Germany
DHL Economy Select
NK
Ich habe schon öfter über Lieferdienste in Nicht-EU-Ländern bestellt, doch es war nie so kompliziert wie bei forward2me. Ich hatte einen Adventskalender bestellt und jedes einzelne Teil wurde analysiert und jeden Tag gab es ein anderes Problem. Das habe ich noch nie erlebt und vor allem habe ich keine genaue Erklärung erhalten was genau das Problem ist. Auf meine Fragen kamen immer nur Standart-Antworten. Am Ende war der Versand plötzlich doppelt so hoch wie ursprünglich berechnet und dadurch, dass alle Produkte einzeln gelistet waren musste ich dem Zoll eine extra Gebühr von 50€ zahlen.
Germany
DPD Classic
JH
Order was processed as expected :) everything was fine :) No negative stuff happened. The UX of the Online Dashboard is easy to understand and makes it easy to do everything needed to assist F2M.
United States of America
DHL Express Worldwide
SC
The wrapped 5 glass perfume bottles together, threw in he boxes they came in away I guess. They should put them back in box to keep them from getting busted
Australia
FedEx International Economy
SD
When asking questions about my order/s I always make myself very clear about what I am asking but the person seems to fail in understanding basic requests but we get there in the end. And as far as Fedex is concerned I understand why they are so cheap. Their way in which they deliver items that arrive all at once is in 3 separate days (the last time they didn't deliver on the day they claimed no one was home when they delivered another parcel in the day), madness! Anyway after I did all the ground work I eventually got them no thanks to FedEx…
Saudi Arabia
DHL Express Worldwide
AA
I am happy to be a customer of your wonderful company
Germany
UPS Standard Single
TF
Easy to get hands on great things formerly not available.
United States of America
DHL Express Worldwide
GF
The repacking was done well, the box was not oversized. Worked really well. The whole process was very fast.

The only critique is maybe offer some more breakdown information on the international addresses. Sometimes I am not sure if a piece of information is a county, district, prefecture. So far I've been able to get it right in businesses shipping forms, but it does cause some uncertainties.
Cambodia
FedEx International Economy
AK
Very good experience. Customer service replies really quickly. Shipping cost are reasonable.
India
DHL Express Worldwide
VG
Communication was quick and really helpful! The person understood my issue and solved it within minutes.
United States of America
FedEx International Economy
JK
They responded back with any questions i had quick and I'm very happy with the service I have received they haven't let me down yet. They also worked with me with the shipping price because I have a lot packages coming to me also I am very satisfied even though they probably hate me with all my questions and bugging them laugh out loud
Canada
DHL Express Worldwide
KK
Recent delivery very well repacked and arrived quickly.
Germany
DHL Economy Select
MV
Unfortunately, I spent a lot of time solving the delivery problem. Customer service agents should be more competent in matters concerning services. I received completely different information regarding the same issue. But in any case, after many days, we finally solved the problem. I am not sure that I will use this delivery service in the future. Unfortunately
United States of America
DHL Express Worldwide
RJ
A+++
Excellent service and price. Very helpful and professional.
United States of America
UPS Worldwide Expedited
TS
Fast, easy and great communication. Website is self explanatory and will use again in the future.
United States of America
UPS Worldwide Expedited
AK
It was great!
I love service, there were not any issues, on time, i was informed about each step
I recommend the service and definitely will use it again
Malta
DHL Express Worldwide
CB
I would like to thank Joyce for her assistance with reference to my package received at Forward2me, USA warehouse. For recovering my customs duty money paid which went missing. Also thanks Joyce for doing all this in a short time.
Czech Republic
UPS Standard Single
OK
Everything went well. Good communication and speed of delivery of goods to the address.
United Kingdom
UPS Standard Single
DB
This is the second time I have used Forward2Me and both times I have had a great experience.
United States of America
DHL Express Worldwide
MW
This was my first time shipping with Forward2Me, and they sure won my heart! I was really impressed with the delivery time. I would definitely recommend.
Malaysia
DHL Express Worldwide
YA
Very happy with the overall handling of the package and service.
South Africa
FedEx International Economy
CF
Once again Forward2Me exceeds customer expectations in every way!
Any concerns or questions I had with my packages were dealt with in a pleasant manner and cannot find fault anywhere really. 10/10
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