Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

TNT Economy Express
It was Nice and easy I would use it again

Unknown

DPD Classic
Quick and efficient forwarding, thanks!

bottle of whiskey - 50ml - 40%

DHL Economy Select
Great Service, Perfect

Item of Clothing

DPD Classic
excellent_fast_

Hat

UPS Express Saver
very good service.

Unknown

DHL Express Worldwide
I thought forward2me provided EXCEPTIONAL service in terms of handling and delivering my package. I received my item in a timely manner, I appreciated the frequent updates on my package and it was also easy to set up my account. Thank you Forward2me! I will be using your services again!

Unknown

DHL Express Worldwide
Ottimo servizio

Unknown

UPS Express Saver
Excellent forwarding service, also cominment with the customer. Continue like this.... 100% recommended...

Unknown

DHL Express Worldwide
Awesome and lightning fast service

All in the Mind - Black Premium by EMP t-Shirt

DHL Express Worldwide
Awesome! Will definitely use this service again! Customers Service was great!

Dress

DHL Express Worldwide
excellent service....

whiskey tasting kit 2. 14x3cl 46%

DHL Economy Select
Very responsive and helpful.

Unknown

DHL Express Worldwide
Does their job sincerely and perfectly. Ordered to ship to US and got the package the next day via DHL!!!! Amazing work.

Unknown

DHL Express Worldwide
Ottima esperienza ho ricevuto il mio pacco nei tempi stabiliti e senza nessun tipo di problemi. Grazie

Unknown

DHL Express Worldwide
very good service

Unknown

DHL Economy Select
the best of the best. thanks

Pack of drinking glasses

DHL Economy Select
Quick response, good packaging and very fast shipping. Great service!

body powder

DHL Economy Select
Gut service, gut verpackt.

Unknown

DHL Express Worldwide
Amazing service, fast and reliable

Kitchen appliance - Milk Frother/heater

DHL Express Worldwide
Packed within 24 hours of instruction and received within 7 days to New Zealand. Great service. Exceeded expectations

Ceramic Item

DHL Express Worldwide
Prompt service, very fast dispatch and delivery. Would recommend to others.

Unknown

TNT Economy Express
The time frame you showed me before I paid and the time the package was actually delivered was not the same. Instead of 6 days it was delivered after 15. Also the package was delivered to a UK address, so the store packed it for a local delivery. Since you shipped it Internationally, and based on the tracking, in 15 days it moved between 5 countries, the package didn’t arrive in good condition. Maybe you should offer (even with extra cost) a service of rewarping the package to sastain international delivery

Magazine

DHL Express Worldwide
Excellent, fast delivery to Australia with 4 days.

Unknown

UPS Standard Single
Very good and reliable service

Book

DHL Economy Select
sehr gute kommunikation, schnelle Lieferung, gerne wieder,

Unknown

DHL Express Worldwide
hassle-free, trustworthy and quick to deliver 👍🏻 received item in good condition.

Unknown

DHL Express Worldwide
Reliable and fast as always. Will definitely continue to use your service.

Unknown

DHL Express Worldwide
Excellent service & speed

Unknown

DHL Express Worldwide
Service was swift but the price was too high for a simple item. I bought a Barbie doll for my daughter at about $20, but paid more than $40 to ship to me. There were only express options. I would have been happy to wait longer to receive the item if it had cost less.
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm pleased to hear that you are happy with the overall service however the cost of shipping was more than you would have liked.

The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.

I see that although your package weighed less than 0.5 kg the actual shipping price was based on the higher volumetric weight. When sellers ship within the UK couriers charge on the actual weight of the goods rather than the volumetric, like they do for overseas shipping. We tend to find that because of this many UK retailers ship in much larger boxes than necessary for the goods enclosed in the package.

For this reason we do offer a combine and repack service, when chosen our warehouse team evaluate the goods inside the package and see if they can reduce the overall size of the package ensuring that the goods can be shipped so they are safe and secure for international transit. This process ensures that the customer obtains the maximum value for shipping. You can find this option from your inbox when you go to ship your packages.

Many customers do look to purchase a number of items then consolidate them into one shipment to ensure they are making the most of our service.

For shipping options, we do usually have some more budget options however due to the limitations for air freight down to the problems related to the pandemic, many of these options aren't viable at the moment. We are hoping that in the coming year as the pandemic passes, we can offer more budget services for our customers.

I hope this information all helps going forward however if you have any further questions please don't hesitate to get in touch with our Customer Service Team.

Kind Regards,
Tracy.

Item of Glas

DHL Express Worldwide
Shipping was lightning fast and everything arrived in good condition

Unknown

DPD Classic
I have bought one PTZ VideoCamera and you have received and sent to me the package that was very very poor packaged by the seller . I was really very lucky to received the delivery not damaged.By the way the service was very fast and the DPD Currier very reliable. Next time PLEASE take a look if the packaging is OK for the shipment if NOT please advertise me and make the item reliable .of course i pay you for the service. Make Attention !!!!! Thanks
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm sorry to hear that the packaging on your shipment was poor, I see that you opted for shipping the item in the retailers original packaging, we do try to make goods as safe as possible on dispatch however always recommend that our customers choose the combine and repack service when shipping to ensure that additional packaging is added when required to ensure your goods are safe and secure for international transit.

The combine and repack service is available for you in your inbox, you need to choose the service for the packages you are shipping before going ahead with the ship now button.

I hope this suggestion helps going forward however if you have any further questions please don't hesitate to get in touch with our Customer Services at info@forward2me.com and they will be very happy to assist you further.

Kind Regards,
Tracy.

Book

DHL Economy Select
Like the service, very professional and friendly. Recommend

salad Bowl

DHL Express Worldwide
First time I used forward2me to ship my European purchase to Australia.... have to say the service is excellent.
My delicate ceramics arrived safely, very well packed and on time.
Any time again!

Thank you forward2me Team!

protective case

DHL Express Worldwide
excellent service , but the packing was so expensive , I can buy these items from the local market for much cheaper prices

Unknown

UPS Express Saver
Very fast processing. Excellent service

Unknown

DHL Express Worldwide
Fast responses to my queries and very fast but expensive shipping. It would be nice to have cheaper shipping options especially for low value items. I would be more inclined to use the service more if there were several shipping options as I don't necessarily need the items to be shipped express.

Coffee - Bag of

DHL Express Worldwide
Excellent service, accomodating changes to delivery requests without any fuss. I am very happy with their attitude.

Unknown

DHL Express Worldwide
I was quite surprised how fast my shipment arrived once received by Forward2me. It was so easy to ship from seller to 'my' shipping address and have shipment 'forwarded' to me. I will definitely use this service again.

Pullover

DHL Express Worldwide
5* service as always

Unknown

DPD Classic
Prima service. Alles werkt zoals aangekondigd.Pakje was er sneller dan verwacht.

Pack of Stickers

UPS Express Saver
I wanted to test ot out firdt thats why i bought few items,but it was beyond my expectations.

Unknown

UPS Express Saver
It’s too expensive! Coz of the size of my parcel, slightly exceeded the standard size, the shipment costs ended up became 4 times of the price of my item. (The item costs £20 vs shipping cost £80) I couldn't return it as I needed it urgently, overall very disappointed. Won’t consider to use forward2me again.

Trousers

DHL Express Worldwide
Great instructions. Easy to follow. Good communication. Fast shipment after filling out required information.

Box of Coffee

DHL Express Worldwide
Good customer service

Unknown

DHL Express Worldwide
A plus service. Fast, easy and reliable. Will use again for sure!

Book

TNT Economy Express
Exceptionally fast shipping of the packages after arrival, also the repackaging process was fast and well executed by Graham. Any time again.

Amazon Echo

TNT Economy Express
Great service

Unknown

UPS Standard Single
Snabba på att leverera fungerade perfekt

Unknown

DHL Express Worldwide
Amazing service, shipped same day after reaching the warehouse

Unknown

DHL Express Worldwide
配送手段に選択肢が欲しい。