Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
P T
07 April 2023
FedEx International Economy
PT
Got my item, they re-packaged it for me, I think the service is reliable
Sandra A
06 April 2023
DHL Express Worldwide
SA
Impressive customer service. First time using this service & all my numerous questions were answered promptly & courteously. I will use this service again & recommend without hesitation. Thank you!
Pradit K
05 April 2023
FedEx International Economy
PK
Make my shopping lists more easy to get its done. Fast and easy also good support on request.
Yonette H
04 April 2023
DHL Express Worldwide
YH
I have used this service more than 20 times and I have nothing but great experiences. Will continue to use. Excellent customer service
Md Azri H
04 April 2023
FedEx International Economy
MAH
No fuss using the Personal Shopper Service and items delivery as scheduled.
Matthew W
03 April 2023
FedEx Connect Plus
MW
Had 8 items repackaged too save money on shipping to the USA. It saved me a lot of money and arrived in great condition and time. If want too save money then let multiple purchases build up so you can add together. The 30 Days allowed for holding of items before Shipping helps with this
Tianjia L
03 April 2023
DHL Express Worldwide
TL
I didn't know Forward2me usually doesn't ship to UK mainland. Was caught by surprise a bit. It was not very clear to me by just browsing their website. Otherwise all good as usual.
Lauren K
01 April 2023
FedEx Connect Plus
LK
I rarely review things, but I wanted to review my experience here because I was skeptical. Could see potential for a scam very easily. But apparently not. My order (wallpaper) arrived at their warehouse, and it was packed, shipped, and arrived to me stateside within less than a week. The handling fee seemed quite reasonable compared to other companies I considered.
Alexander E
01 April 2023
DHL Express Worldwide
AE
I am very pleased with my overall experience including combining shipments and ease and quickness of communications
Raphael V
31 March 2023
DPD Classic
RV
Excellent experience so far, fast and reliable. They didn't lost a package and I like the flexibility to hold package for 30 days and combine. Tried myus.com in the past in UK and it was awful.
Antonela p
31 March 2023
DHL Economy Select
AP
Forward2Me helped me import some goods classified as "dangerous" from the UK to my country, Romania. Customer service has been very useful and efficient to me, guiding me throughout the process.
I will come back again!
I will come back again!
Petrus M
30 March 2023
FedEx International Economy
PM
Friendly, professional and prompt service! Will make use of them again.
Hosam B
29 March 2023
DHL Express Worldwide
HB
Great service but it's on the expensive side compared to other mail forwarding companies. Hope they revise their pricing.
Andreas T
28 March 2023
UPS Standard Single
AT
I am very satisfied with the process, and it went surprisingly fast.
It is very nice to receive updates - from the moment your package/order arrives to your temporary "address" and to the moment you can choose your shipping company.
I will definitely use Forward2Me again :) !
It is very nice to receive updates - from the moment your package/order arrives to your temporary "address" and to the moment you can choose your shipping company.
I will definitely use Forward2Me again :) !
Yuanyuan L
27 March 2023
DHL Express Worldwide
YL
5 star, awesome! It is super easy to do everything via the website. And the web chat feature is nice as well, we left message to the chat to ask questions, and got replied very quickly. The customer service is quite good. The shipping is fast. We will definitely use it very often.
Gabriella V
27 March 2023
DHL Economy Select
GV
It was my first shipment with Forward2me. I am fully satisfied - it was quick and easy. Also the ccommunication is great. Thank you!
Panayiotis V
27 March 2023
FedEx International Economy
PV
Great service but quite expensive for the dimensions and weight of the package.
Tatiana S
24 March 2023
FedEx International Economy
TS
Friendly, helpful staff. Always answer quickly and help to find a solution. Easy and fast!
Carmen I
24 March 2023
FedEx International Economy
CI
Quick, efficient, good communication, reasonable prices
Catherine M
23 March 2023
DHL Economy Select
CM
I have used forward to me again and again because I know I am in extremely trustworthy and efficient hands. The customer service team in particular needs special recognition. If something goes wrong or I need extra help or have a special request, they have always been kind, efficient, intelligent in their response and flexible - Aimee, Chris, Nico, Anna and others, they are all helpful and on top of things. Being an expat in Europe, having a great forwarding company makes life that little bit better and forward2me in my experience is one of the best. (Would also shout out to DHL for the actual shipping who at least in my region are way better than the competitors).
Hi Catherine.
Many thanks for taking the time to submit this review.
It is great to hear that you are satisfied with our service and with the support and communication that you receive from our customer experience agents, Aimee, Nica and Chris. To name a few.
We appreciate all customer feedback to ensure we can continue to offer our customers the very best forwarding experience every time.
Please don't hesitate to get back in touch if you should require any further assistance with anything else and one of the team will be more than happy to help you.
Take care and stay safe.
Kind Regards
Hayley
Many thanks for taking the time to submit this review.
It is great to hear that you are satisfied with our service and with the support and communication that you receive from our customer experience agents, Aimee, Nica and Chris. To name a few.
We appreciate all customer feedback to ensure we can continue to offer our customers the very best forwarding experience every time.
Please don't hesitate to get back in touch if you should require any further assistance with anything else and one of the team will be more than happy to help you.
Take care and stay safe.
Kind Regards
Hayley
Rosinel d
23 March 2023
DHL Domestic Express
RD
Very fast, accurate, and reliable, email reply in same time call are answer i am very happy with the service.
Jin K
22 March 2023
UPS Economy
JK
I was a little worried because I had never used a site like this before. But everything was delivered as expected. They had good communication and shipped relatively quickly. I will definitely use them again for the future
Luis M
22 March 2023
FedEx International Priority
LM
Helpful services, everything worked as expected. Alerts and clarity in the process.
Mumtaz K
22 March 2023
DHL Express Worldwide
MK
Extremely happy with the service. Thank you kindly.
Aleksandar S
22 March 2023
DHL Express Worldwide
AS
Ordered goods in a UK shop without international delivery, sent everything to forward2me, and received in Bosnia in an agreed time. Very satisfied with the service.
Claudio M
21 March 2023
FedEx Connect Plus
CM
This is my first experience with Forward2Me and I am very satisfied. I had a doubt with my order and they answered me back just few hours later. Many shipping cost options and fast shipping.
I will use them again for sure.
Thank you
I will use them again for sure.
Thank you
Mary B
21 March 2023
FedEx Connect Plus
MB
I ordered 2 Mathmos Lava Lamps and used Forward2Me to ship to the USA. Extremely pleased with the repackaging and time to ship. Lamps arrived in perfect condition. I would definitely use Forward2Me again.
Yuki H
20 March 2023
UPS Express Saver
YH
I always appreciate your quick response, and package is well repacked and shipping is very fast. Awesome!
Isabelle M
19 March 2023
DHL Express Worldwide
IM
Everything was perfect. Speedy and quality service! Definitely keep coming back.
Michael Z
19 March 2023
DHL Express Worldwide
MZ
Each time I encountered a problem, customer care was there for me and helped me to solve each problems. Thanks.
Chiara F
17 March 2023
DHL Domestic Express
CF
I do want to recommend Forward2Me since they are very efficient and ready to react quickly in case of problems.
I have been refunded and I quickly received help in sorting out my shipment to Italy.
I have been refunded and I quickly received help in sorting out my shipment to Italy.
Terry M
15 March 2023
FedEx International Economy
TM
First time using a forwarding service. I had a perfect experience and will definitely use it again.
Mark B
21 February 2023
FedEx Connect Plus
MB
Good help with the paperwork problem proof of purchase
Lee S
21 February 2023
DHL Express Worldwide
LS
Good Communication from Support, well packaged and great Service. Will Use again!
Nicholas C
21 February 2023
FedEx Connect Plus
NC
This was my first experience with Forward2Me and it worked well shipping from UK to US. Package was fragile and they repacked it very well.
José V
21 February 2023
FedEx International Economy
JV
I received a compact box with all the product inside. It was fast delivery
Kim W
21 February 2023
FedEx Connect Plus
KW
First time I've used Forward2me, and I'm very impressed. I was at a loss to try and get an order from the UK to Aus, but the process was surprisingly simple, and able to be tracked all the way. When I had a query, it was quickly and efficiently responded to by Nica in support. Brilliant service, and would recommend.
Hi Kim.
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that you received from our agent Nica.
I shall pass on your gratitude to them personally.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that you received from our agent Nica.
I shall pass on your gratitude to them personally.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Jason S
20 February 2023
FedEx Connect Plus
JS
My package was received, processed, and reshipped in record time. As always, good and frequent communication let me know where my items were at at all times.
Chris M
20 February 2023
DHL Express Worldwide
CM
I now have a Japanese address and I'm able access so many rare items that are exclusive to Japan!
Peter B
20 February 2023
DHL Express Worldwide
PB
Quick and accurate and helpful. This is always my experience.
Rikiya I
20 February 2023
DHL Express Worldwide
RI
I used transport service that impossible direct sending from Amazon.de.But it was possible due to this sirvice.
Steve L
20 February 2023
DHL Express Worldwide
SL
Human customer service replies quickly and correctly
Massimiliano P
19 February 2023
FedEx Connect Plus
MP
Swiftly forwarded shipment, user-friendly interface, acceptable pricing.
Ewa D
18 February 2023
DHL Express Worldwide
ED
Fast, responsive, solution and customer oriented! I am returning customer, they really solved my problem with shipment from the UK to Poland!
Christina B
18 February 2023
DHL Express Worldwide
CB
Everything went well. I received the item in one week. I definitely will use Forward2me again. Thank you!
Carla A
17 February 2023
FedEx International Economy
CA
My grandchildren are crazy about tonies, a screen free entertainment system. I had purchased all those available in the US, but wanted the tonies sold in the UK. The tonies site in the UK does not ship to the US. I used forward2me to purchase the UK tonies. I was a bit scared to try it, but it worked perfectly! Great communication, options and speed. I have now used forward2me twice. I am very happy with the service and the ability to shop internationally. Don't be afraid. Try it!
Sebastian G
17 February 2023
DPD Classic
SG
It was a straight forward and cheap option to get something out of the UK to Germany. I would use it again.
Gerson A
17 February 2023
DHL Express Worldwide
GA
Great service, got a vinyl soundtrack for a birthday gift, arrived super fast and in perfect condition. UK to US.
Shahiel H
17 February 2023
DHL Express Worldwide
SH
Very helpful. My package was processed trouble free. Staff are very quick to respond and help out. Nice company to deal with.
Leonard Y
16 February 2023
DHL Express Worldwide
LY
I ordered several things with AAA batteries that needed special handling. They replied to email support within a few hours each time and got me my shipment via DHL which could comply with dangerous goods regulations. It took less time for me to get my packages forwarded than it did waiting for all my packages to arrive.