Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

FedEx International Economy
Excellent!

Unknown

DHL Domestic Express
Highly recommended. Good communication and problem solving. For sure I will repeat using its service.

Unknown

FedEx International Economy
In a few simple steps forward2me manages to simplify what could have been a very complicated and lengthy process.

Unknown

FedEx International Economy
Really simple and straight forward, the pricing is reasonable too and the package arrived very quickly. Overall I'm very happy with the service.

Unknown

DHL Express Worldwide
Great team, and really excellent service.

DVD Disc

DHL Express Worldwide
While the service is a bit too pricey and has little flexibility it does what it says on the tin. The thing that is hardest and feels like work on my end is having to play the age old guessing game of what parcel is what from zero description each time. It feels like I am a police detective at times trying to piece together all the clues. I have to put aside at least an hour when putting through the invoices and trying to match them based on no reasonable info. In the early days of the service we used to have pictures but now of course that is another fee.
forward2me

Response:

Hi,

Many thanks for your feedback, this is very important to us.

We take on board your comments, shipping prices have increased in the past year due to most couriers adding extra surcharges to cover the operational costs involved with the pandemic situation. Hopefully these will be dropped in the coming year.

For the identification of your parcels, I understand this is very difficult seeing that they are all very similar items and many of them don't have tracking numbers on them.

I will speak with the warehouse manager to see if there is any other way we can add information to help make identification easier for you. forward2me are currently working on a process where customers can upload their invoices prior to the goods arriving with us, the invoice would then be matched to the items as they arrive with us. We are hoping to have this functionality live in the coming months which will hopefully help your situation.

I hope this all helps and we will be in touch separately by email to try to identify if there is a way to make processing your parcels for shipping easier for you.

Kind regards,
Tracy.

Mens Top

FedEx International Economy
Fast Services

Ladies Pyjamas

FedEx International Economy
I am new to this parcel forwarding experience. After searching several providers, i decided to try forward2me. No regret.

Items arrived in Brunei in good condition in reasonable time. The best part is their swift communication!! This allows me to make informed decision.

Cheers

Unknown

DHL Express Worldwide
Great service with great communication! Will use again!

Unknown

DHL Express Worldwide
Item was delivered damaged.
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm sorry to hear that your bag arrived with damage, I believe this is related to a manufacturer fault and not due to damage whilst the goods were in transit.

I have asked our Customer Support Specialist to contact you directly to see how we can help you arrange the return and obtain a replacement bag.

Kind regards,
Tracy.

Passport Case

DHL Express Worldwide
Forward2me have excellent customer support with a prompt reply.

Plastic Toy - Rubiks cube

DHL Express Worldwide
Excellent Service, Very Reliable.. Highly recommended.

Glass jar and stirrer

DHL Express Worldwide
とても丁寧な梱包でした。

Unknown

DHL Express Worldwide
Ich werde sicherlich dieses Service noch öfters in Anspruch nehmen!

Kendamil - 800g - follow on

DHL Express Worldwide
Customer service was really great. They were responsive and answered all of my questions. I received my package of formula promptly and it came undamaged and in perfect condition. Definitely recommend this company. The helped make my ordering pretty seamless.

Unknown

UPS Express Saver
Fast and easy shipping to Australia. I purchased something only for sale in the UK, used Forward2me address and then had it re packaged and posted to me.

Helmet

FedEx International Economy
Fast and easy as always!

DVD Disc

DHL Economy Select
Eweeeźsëeweëeežn5szeeeeweeeeeeweeeeeëeëëeeeßßwsssßwzźeeëweëzewwwwwwwweəae4eesseeswseewsss
forward2me

Response:

Hi,

Many thanks for your feedback however I'm sorry we are unsure why you have submitted a one star review and cannot understand the comments you have added.

One of our Customer Experience agents will be in contact with you shortly to try to establish the issue.

Kind regards,
Tracy.


Octonauts toy set

DHL Express Worldwide
I have been using this service for almost a year. In the beginning I had some issues with their services, but I brought my concerns to their attention and since then I’ve had a completely different experience. I am beyond impressed with the customer service I’ve received and have been blown away at the work they’ve put in to improving my experience with their company. I think they are very dedicated to their customers and I highly recommend using this company.

Trousers

FedEx International Economy
Great service so happy I found this so I can order from some of my favorite clothing stores in Europe!

Perfume - 50ml

DHL Express Worldwide
My order didn’t shipped
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm sorry that you are unhappy with our services, I see that you have had two successful shipments with us from both the UK and Germany however the latest package you received contained an item that is prohibited for international shipping.

Please accept my sincere apologies that we are unable to ship this item internationally, as a company we have an obligation to follow the rules and regulations of our couriers and international law, unfortunately this type of item is prohibited on the courier network.

I have asked one of the Customer Experience team to contact to you today, forward2me are more than happy to arrange for the item to be returned to the retailer free of charge so you can obtain a refund.

forward2me do provide a list of prohibited items on our terms of trade on our website under section 17 Prohibited goods, here is the link to this section https://www.forward2me.com/terms-of-trade/. It is always best to check this list to ensure that the items you are purchasing can be shipped. If you are at any time unsure please contact our Customer Experience Team and they will be very happy to check anything for you.

I do hope that you will consider using our services again and please be assured that we will do our very best to resolve this situation for you.

Kind regards,
Tracy.

Unknown

FedEx International Economy
Outstanding service
A lot of shipping options

Unknown

DHL Express Worldwide
Good and got everything I needed quickly - but a bit expensive.
forward2me

Response:

HI,

Many thanks for your feedback.

I'm pleased to hear that you are overall happy with the service we offer, although the cost of shipping was a little bit more than expected.

Due to the current worldwide pandemic, our couriers have added additional surcharges to cover the extra costs they are currently experiencing, this means the price for international shipping is a little higher than it normally would be.

Many of the budget services that couriers offer have also been unavailable due to lack of air freight space however shipping is slowly getting back to normal and hopefully more economy services available in the coming months.

I hope this helps explain the current climate in shipping however if you ever feel that you are not getting value for shipping please contact our Customer Experience team at info@forward2me.com and they will check that everything has been done to provide you with the best price possible.

Kind regards,
Tracy.



Unknown

FedEx International Economy
早くて安心でした。
他の人にも推薦できます。

Childs Clothing - pyjamas

DHL Economy Select
Perfect, everything good

Unknown

DHL Express Worldwide
Effortless. A great and easy overall experience. Kept us up to date and in the loop the whole time. Also came sooner than expected.

shirt

FedEx International Economy
Fast and efficient!

Unknown

DHL Express Worldwide
Parcel from UK to TW is a fast, safety experience via DHL express. Nice service 👍

Unknown

FedEx International Priority
Super fast delivery from one side of the world to the other. I would definitely use Forward2Me again!

Unknown

UPS Express Saver
Was super fast turn around on shipping time to the US, got my package in about 3 days would 100% use this service again for international shipping

Unknown

DHL Express Worldwide
Far more expensive than the cost estimator on the site. Ended up paying more to ship the item than it was worth. This will be the first and last time I use this service....
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm sorry to hear that the cost for shipping on the pricing page did not match your final shipping costs. I have tested the pricing tool myself entering the weight and dimensions of your shipment and the price I see does seem to match the amount you have paid.

It is really important to ensure that you enter the weight of your parcel and the dimensions so that you receive an accurate price for shipping. Couriers tend to calculate the cost of shipping on the amount of space the shipment takes up which is called the volumetric weight. Shipping costs would only be calculated on the actual weight if this is higher than the actual weight of the parcel.

I see that your parcel weighed approximately 2 kg however the volumetric weight was just under 9 kg. Therefore the shipping costs would have been calculated on the higher 9 kg. If for any reason the dimensions of your parcel were not entered into the pricing tool when the quote was submitted the correct shipping price would not have shown.

I have contacted you via email to provide you with a screen shot of what I am seeing on the pricing page and to ask for more details, hopefully I can then establish what went wrong and why you saw a different shipping price initially.

I hope this helps and look forward to hearing from you soon.

Kind regards,
Tracy.

Unknown

DHL Express Worldwide
Fast, responsive, quick delivery at fair price. Trustworthy international shipping service

Unknown

DHL Express Worldwide
Prices are way too exaggerated. Lately I paid £34.16 for shipping a weghtless shirt via DHL and it was the cheapest option offered.
I'm looking for another less greedy forwarder company.
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm sorry to hear that you are unhappy with the price for shipping, I can see that the item you have shipped was low in value and I can understand that the price paid for shipping seems high compared to this value of the goods. However values are not taken into account when shipping rates are calculated and with shipments forwarded by air the the cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight.

All couriers including DHL use the volumetric weight to calculate their shipping prices. It is only if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.

Please be assured that we work with our couriers on a regular basis to ensure that the shipping prices we offer are as cost effective as possible however please also take into account that the price paid includes the service you receive from forward2me.

I do understand that some larger retailer are able to offer shipping at a much lower price however they have the opportunity to incorporate the cost of shipping within their selling price, we do not have this option seeing as we are only offering a service. Our service includes use of the address, the acceptance, processing, storing and preparation of your goods for dispatch including any export paperwork required for shipping.

Many of our customers take advantage of our 30 days free storage period and purchase a number of orders from different retailers, then combine them into one shipment to ensure that they receive the maximum value for shipping.

I hope that you will consider using our services again in the future and if you require any assistance with finding the best possible price for shipping or are unhappy with the price quoted please contact our Customer Experience team at info@forward2me.com and they will be very happy to assist you.

Kind regards,
Tracy.

Bottle of Whiskey - 1l - 43%

DHL Economy Select
The Site is good, and simple, but difficult to find any email adress for contact.
The People are very kind and have good knowledge.
It would be cool, if i could arrange repack and shipment of any whisky bottles in one step, whitout any email.

Decal

DHL Express Worldwide
Cant complain of the actual service BUT I would have loved a cheaper postal option.i.e. like normal mail sign for delivery service for small letter/documents I ended up paying much more postage and clearance fees then the cost of the item !
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm pleased to hear that you are overall happy with the service however you would like to see some cheaper alternatives for shipping.

forward2me are continually working with couriers to obtain the best possible price and options for shipping and hope to have more economy services available for our customers soon.

Kind regards,
Tracy.

Unknown

DPD Classic
zzzzzzzzzzzzzzzzz
forward2me

Response:

Hi,

Many thanks for your feedback however I am a little confused about your review and the low rating you have given.

I don't see that you have communicated with our Customer Experience team and you have only had one shipment that appears to go well.

I will contact you shortly via email to see if I can establish what the issue has been.

Kind regards,
Tracy.

Unknown

DHL Express Worldwide
迅速な対応でとても満足です。

Unknown

DHL Express Worldwide
I couldn’t believe how fast the item arrived!

Card case

DHL Express Worldwide
Amazing services! Will continue to use in the future. Very fast shipping and reliable.

Plastic Item - plane model (damaged)

DHL Express Worldwide
Very happy with this service out of the UK. Can't wait for you to open in the US

Unknown

UPS Express Saver
Excellent service, as always.

Unknown

DHL Economy Select
Sunt multumit de ei. Se misca repede si imi ofera optiuni foarte bune pentru livrare de la mai multi curieri. ii recomand.

biological slide set

DHL Express Worldwide
Took plenty of hassling and lots of problems occurred due to customs, but at the end of the day, my highly irregular items were delivered safely in perfect condition. The consolidated parcel was packed very well and the customer service was top-notch. I will be using this service again, thanks!

Unknown

DHL Express Worldwide
Good customer service.

Plastic Item - film loader

UPS Standard Single
5 stars service.

Unknown

DHL Express Worldwide
Fast and furious!

Unknown

DHL Express Worldwide
fast and without problems, recommandable

Unknown

UPS Express Saver
Very fast and reliable service

Top

DPD Classic
Fast shipping answered all my questions thank you

Video game

TNT Economy Express
Alles bestens. Die Artikel werden an der Lieferaddresse entgegen genommen und dann nach De weitergeleitet. Bei knapp über 200 Paketen gab es bisher keine Probleme.