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customer reviews

Thank you for visiting our reviews page! Here you can find feedback from people who have used our parcel forwarding service. 

Nothing is more important than the trust between us and our customers.  We made this page in order to be transparent with what our customers are saying.  We hope you’ll find it useful!

ALL THE LISTED REVIEWS you can find here are from trusted review platforms such as Trustpilot and ONLY customers with past experience with the parcel forwarding service we provide all over the world.

forward2me has no control over the feedback unless it is abusive or defamatory - in which case Trustpilot themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Service Rating

4.5 5

5
27.821928405654%
4
3.0803853998171%
3
1.4487657359871%
2
0.8931711090794%
1
1.9199662423518%
Filter:
Seychelles
FedEx International Economy
VR
Good service and the staff are very helpful.
The freight cost is too expensive and also would like to see DHL as part of the services delivery to the Seychelles.
Italy
UPS Standard Single
LMT
Service easy and fast
Very good
United States of America
FedEx Connect
VC
I am happy with this purchase. It cost more than I wish it did, and the FedEx tracking didn't seem to work, but it came promptly enough anyway.
United States of America
FedEx Connect
SS
So far the whole system has been very impressive, easy to manage incoming parcels, combined them and then ship them using a range of carriers.

I've only had one issue with lost items in a heavier package handled by UPS. Not sure what happened - was a small, heavy parcel (~25 kg) , but it looks like it lost containment somewhere on its journey and only about 30 of the original weight made it. Was kind of disappointed when I lost the items that were most valuable to me, but this is the chance you take I guess. This is the only minor recommendation is to make sure these parcels are extra well packed, this one was just ok. Most of the others have been very well packaged.
Greece
UPS Standard Single
ED
all ok thanks
Kuwait
DHL Express Worldwide
Y
I like your services and your quick action.
Many thanks
Malta
DHL Express Worldwide
MV
Fast, accurate and reliable shipping. Would recommend 100%
Australia
UPS Express Saver
DG
The combined packaging was done really well. All items carefully re-packed in the box.
Well done F2M
Australia
DHL Express Worldwide
VB
Quick and efficient service. Delivery to Australia
Cyprus
DHL Express Worldwide
VC
You must have more shipping options. For small items we pay too much.
forward2me
Hi,

thank you for the review.

We have passed your review onto the management team.

With regards to alternate services. We do offer a service for smaller, low value goods, there are some restrictions regarding that service. If you contact our customer experience team info@forward2me.com they will be happy to advise you about that service.
Taiwan
DHL Express Worldwide
KWH
If there is more than one carrier to choose in Guernsey warehouse, it will be awesome. DHL is expensive. FedEx is a better choice.
forward2me
Hi,

many thanks for your review.

Our management team are currently in the process of working with Fed Ex to have this as an available option for our Guernsey address, we cannot confirm when this will be live but we will advise our customers via
e-mail when this is an option.
United States of America
DHL Express Worldwide
VC
Good service, had some problems with shipping 4 smartphones because they carry battery but other that they service is very good.
Australia
DHL Express Worldwide
OH
Cost of delivery is bizarrely high. Most online retailers can deliver from UK to Australia for less than one twentieth (yes 5%) of the amount charged by forward2me. The cost of the forward2me service was also far higher than than the estimate provided by their website before I chose to go ahead.
forward2me
Hi,

thank you for your review.

The cost of shipping is based on the size and weight of the the package this is called volumetric weight and most couriers will charge on the volumetric weight.

The fee quoted by us is not just a shipping fee this includes the forwrd2me service. This includes accepting the package, recording the details, storing the parcel until you are ready to ship and preparing all the necessary shipping documents plus customer service assistance.

Also please take into account that when a retailer quotes a shipping fee this is not the actual shipping costs they are subsidising the shipping cost from the purchase you have made.

With regards to our price calculator, this is accurate, however, this can only quote on the information you input. The parcel we received for you has a weight of 0.55kg and dimensions of 23x19x5 if you go to our pricing page https://www.forward2me.com/pricing/ and input this information you will see that the price quoted matches the price we charged for shipping

If you have any further questions regarding the cost of shipping please feel free to message us info@forward2me.com.





United States of America
DHL Express Worldwide
AV
You guys had terrible service. my package should have been delivered the first time but wasnt. then after paying twice for delivery and also pay for it to be re-boxed, my package came damaged.
New Zealand
FedEx International Priority
MH
fixed a problem for me - enabling shipping from the system in due time>> tracy and nico great service
Gibraltar
DHL Express Worldwide
S
Always excellent service. I consolidate and forward multiple packages a month and never had a problem.
Australia
FedEx International Priority
NH
Very easy to deal with. Very reasonable shipping costs. Will use again. Thanks
United States of America
DHL Express Worldwide
BM
This was really easy to use. The website was very straightforward. I received an email when the package was received. I was then able to log in and pay to get it shipped to me. Shipping time was good on my package.
Australia
FedEx International Priority
VC
So expensive. Wish there were options for cheaper shopping
forward2me
Hi ,

Many thanks for your review regarding the price of shipping.

The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.

I have checked your shipment and on this occasion the volumetric weight is higher than the actual weight so the shipping fees are calculated on the higher volumetric weight.

Many retailers in the UK do ship parcels in boxes which are much larger than necessary for the contents due to couriers shipping domestically charging on the actual weight rather than the volumetric weight.

For this reason we do offer our combine and repack service, the aim of the service is to reduce the size of the package and in turn reduce the shipping cost. If you choose to use our service again, I would advise that you submit the package for the combine and repack service before shipping

Kind Regards,

Chris
United States of America
FedEx International Economy
LC
They are super nice, answer any and all questions quickly, shipping is quick and efficient
Germany
DHL Economy Select
VC
Reibungslos und kompetent, auch bei Sonderwünschen
United Kingdom
DHL Domestic Express
DP
Always helpful. Thankyou
Seychelles
FedEx International Priority
RM
I really appreciate service and i recommend everyone to use it.fast delivery
Gibraltar
DHL Express Worldwide
F
Excellent service and fast delivery.
Canada
DHL Express Worldwide
VC
Very effective and efficient service- I was really surprised how easy it was to use. Thank you!
Norway
DHL Economy Select
VC
quick response. goods sent and arrived on time. free storage for 30 days. excellent
United States of America
FedEx Connect
MC
Arrived fast!!
Belgium
UPS Standard Single
VC
Quick and simple service. Customer service was responsive.
United States of America
FedEx Connect
DS
Everything was super easy and arrived REALLY quickly
Switzerland
DHL Economy Select
MK
It's the first time I used this service: Fast, reliable and trustworthy, good job!
Montenegro
DHL Express Worldwide
SG
expensive!
Canada
DHL Express Worldwide
R
These guys are the Bret Hart of the mail forwarding business.
The best there is, the best there was and the best there ever will be.
5 stars every single time
Faithful customer for almost 7 years now
United States of America
FedEx Connect
AT
a bit pricey but was worth it overall. they put your packages inside dark packaging so whatever you ordered is hidden from others. came quicker than expected, was a great experience!
Netherlands
UPS Standard Single
K
Quick responses to questions, good information about progress.
United States of America
DHL Express Worldwide
VS
Great service
Rwanda
DHL Express Worldwide
SK
Your first shipment are good for our business. Keep it up
Japan
DHL Express Worldwide
JH
Good job Thank you
United States of America
FedEx International Priority
MC
After encountering a frustrating seller in Europe that blocked every attempt to make a purchase to send to America—even using forward2me as the shipping address—I was able to use their personal shopper service to complete the purchase successfully. The process was easy, quick, and without added fees. I couldn't be happier with my experience!
Iceland
DHL Express Worldwide
SV
Always professional, helpful and respectful. Thank you very much.
United States of America
DHL Express Worldwide
RC
faster than fast! will always use!
Saudi Arabia
FedEx Connect
AM
Good experience for start to end
Cost of tax and delivery
Chile
FedEx International Economy
FV
Todo estuvo bien, mi solicitud de envío fue rápidamente atendida llegando a destino antes de lo esperado.
South Africa
DHL Express Worldwide
SN
Excellent 👌 you are the best
Saudi Arabia
DHL Express Worldwide
AA
I am very happy with their excellent service.
Ireland
DHL Express Worldwide
KA
Easy to set up. Delivery time as expected. Cost of delivery for a small item is relatively high, and the post-Brexit import taxes apply to the value of the item PLUS the delivery costs so only makes sense for high value items that do not delivery directly to Ireland
France
DHL Economy Select
TG
All good, at all time
Norway
DHL Economy Select
A
Very good service, Kat was helpful and made sure everything was in order.
forward2me
Hi Alexander.

Many thanks for this amazing review.

It is so lovely to read your feedback and learn that you have had a great experience through our services.

I am so pleased that Kat was on hand to assist you with all of your questions and concerns from start to finish.

On behalf of everyone at Forward 2 Me, we really appreciate your positive comments and continuous support of our business.

We shall look forward to offering you our shipping services again very soon.

Take care and stay safe.

Kind Regards

Hayley
Denmark
DHL Economy Select
H
Good and fast service. Fast customer service. Good packing of the goods👍👍👍👍👍
Qatar
DHL Express Worldwide
AMS
Any problem is quickly resolved, customer support is great.
France
UPS Standard Single
SD
Perfect!
Fast and efficient as usual.