Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Food Supplement

UPS Express Saver
They did everything excellently... I will definitely order again.
Thank you

Unknown

UPS Express Saver
日本配送不可となっている商品を入手することが出来ました。助かりました!
また利用させてください。

Unknown

DHL Express Worldwide
Customer friendly, efficient, timely, well packaged good communication.

Box's of chocolates sticks

DHL Express Worldwide
I love that I was able to order from multiple companies and that I could have them combined. I have recommended them already.

Purse

DHL Express Worldwide
The service from Forward2me is quick, efficient, hassle free.
All my queries are resolved seamlessly.
Makes shopping in UK and EU a pleasure!

Unknown

UPS Standard Single
Nice UI, transparent about pricing, transparent about shipping. I don't have anything to complain about. Keep it up!

Unknown

DHL Express Worldwide
The price could be a bit better, plus the service from Germany was slower than expected. I had two shipments at about the same time, one from UK and one from Germany, but although the UK one arrived at the forward2me warehouse later, it managed to "overtake" the Germany one and get delivered to Singapore a day or two earlier!
forward2me

Response:

Hi,

Many thanks for your feedback.

We do understand that procedures for exporting and importing have changed since 1st January 2021.
We are hoping in coming weeks the situation will become clearer and.

Within the next month or so we will be opening another new facility of our own within the EU which will be available to our customers to receive parcels within the EU. Pricing will be competitive and full customer service support will be provided as in the UK.

We value your business and hope you will continue to work with forward2me.

We wish you all the very best for 2021 and hope to receive your continued support.

Kind Regards,

Hayley

Unknown

DHL Express Worldwide
The service was fantastic. No stress in forwarding the item I bought from Ebay. Just needed the proof of purchase which has the price of the item and choose which carrier you prefer in this case it was DHL. And it is immediately shipped to Australia. Now thats what I call "Service". Well done forward2me!

Food Supplement

DHL Express Worldwide
I find it quite poor for this parcel because I was not given a heads up. I love f2m until they started to hold this shipment for quite long. I might try another parcel forwarder if it keeps going on like this
forward2me

Response:

Hi,Many thanks for your feedback.We do understand that procedures for exporting from the UK and importing to the UK have changed since 1st January 2021, due to a deal being made very late in the day information is yet unclear and everyone including the couriers have faced delays dealing with shipments going from the UK. The new Brexit process is causing major back logs and delays, for many of our customers, with both exports and imports, at local customs, from and into UK with all courier services due to the additional checks and documentation that is now required.We are hoping in coming weeks the situation will become clearer.We value your business and hope you will continue to work with forward2me.We wish you all the very best for 2021 and hope to receive your continued support. Kind Regards,Hayley

Unknown

UPS Express Saver
Outstanding service and easy!

trading card

DHL Express Worldwide
Will no longer be doing business with them as they failed to meet any of my requests multiple times
forward2me

Response:

Hi Edward,Thanks for your feedback.We are sorry to hear you have been unsatisfied with the service offered to you.I can see that you had submitted 2 requests to ask us to assist you with adding additional packages or removing goods to/from your optimized packages after your repack had already been completed.Any requests to add or remove items from your packages should be put through to us, via email, before you process your request for repack from your account. This type of request would require a manual alert adding on your account, for the relevant warehouse team, so they are aware of your instructions before they receive your repack request from your account. Once a repack is completed it cannot be undone as this then classes the new package as damaged. If you require all magazines disposing and only retain the trading cards we can certainly accommodate this but we would need to ensure a pre alert is applied to your account so the relevant warehouse team are aware of your instructions prior to submitting repack.If you wish to proceed with our suggestion please do send us an email to let us know and we will have these additional instructions applied to your account as soon as possible.We hope this response is acceptable, that you will reconsider your current rating and you will continue using our services in the futureI hope this helps you further and please do let me know if you have any more questions or concerns in the meantime.Kind RegardsHayley

Unknown

DHL Express Worldwide
The service was great and very responsive. The only thing I should say is that I couldn’t find where to get a German address and had to contact support for this. It would have been great if it specified this on the website.

Unknown

DHL Express Worldwide
Quick and Prompt Service.

Unknown

UPS Express Saver
Excellent Experience from A to Z

Unknown

DHL Express Worldwide
Quick service and rapid response from CS. However shipping is not cheap. The worst is that with Brexit import taxes are exorbitant (you also pay tax on the DHL fee). I am afraid it was a one off for me, because of Brexit mostly.

Unknown

DHL Express Worldwide
Excellent. Good communication with an easy user experience.

Unknown

DHL Express Worldwide
Excellent service. Repacking vert well done.

Book

DHL Express Worldwide
Everything worked like I expected it too. My package arrived fast and while I had hoped shipping was cheaper I realise that the weight of the books I ordered made things more difficult.

Car Part - locking system

DHL Express Worldwide
Speedy despatch - Hassle free receipt of multiple parcels.

Yes, I would recommend.

FC Barcelona 20/21 Training Shorts - UEFA CL

DHL Express Worldwide
The personal shopping and forwarding rates were reasonable. I originally wanted items that were listed in Euros, so unfortunately this service couldn't buy them. However, Aimee was able to find the exact items from another UK based site so I was able to have them purchased and forwarded. Shipping once forward2me was really quick.

The only issue I had was that my address was formatted incorrectly with DHL. It was listed as [#### Street Name / Apt ### / City / Apt ### / Zip Code / City] whereas it should have be listed as [#### Street Name / Apt ### / Zip Code / City] based on DHL's specifications). Delivery ended up failing on DHL's first try (IMO they should have been able to "read between the lines", since information was duplicated, not missing) but I got an email from DHL to update my address and the package was delivered successfully the next day.

Overall I was very happy that I was able to purchase unique gifts that aren't available in the US.

Unknown

DHL Express Worldwide
The service was up to par, company made sure I received my package in time. Very eager to use the company services again, may the team keep up the good work 🙏🏾

Unknown

UPS Express Saver
Recomendo este serviço, a encomenda veio bem protegida pelo Charlie e a equipa de suporte foi prestável e eficaz.

Unknown

DHL Express Worldwide
Parcel arrived safe and on time. Good service as always.

Unknown

DHL Domestic Express
Bad service

Nasal drops

DHL Express Worldwide
They received multiple packages for me and categorized them without error then consolidated them for shipment, repacking them properly. Very pleased.

Unknown

DHL Express Worldwide
海外サイトでのお買い物は頻度が低く、少し心配してましたが安心、安全に取引ができて、とても満足しています。

Pack of Stickers

DHL Express Worldwide
Excellent forwarding service, the repackaging option is a huge money saver when shipping multiple items and everything always arrives quickly and safely packed.

Unknown

DHL Express Worldwide
Super speedy support, awsome.

Unknown

DHL Domestic Express
They didn’t ship my package, and the website not good
forward2me

Response:

Hi,

Many thanks for your feedback.

I can see from our communication that because the product within your package was prohibited for shipping to your country we were unable to ship the package to your home address.

We did however forward this package to another UK address as requested.

I'm sorry we were unable to help you with the forwarding of this package on this occasion however we are obliged to follow the rules and regulations set our by our couriers and customs in your country.

I hope you will consider using our services again in the future for goods we are able to import into your country.

Please feel free to contact our Customer Services team at anytime if you would like us to confirm if we are able to ship a product to your country.

Kind Regards,
Tracy.

Unknown

DHL Express Worldwide
Excelente atención y servicio.

Unknown

DHL Express Worldwide
Extremely satisfied with the services rendered from forward2me.

Unknown

DHL Express Worldwide
Thank you for delivering properly even in a pandemic situation!

Unknown

DHL Express Worldwide
You are never sure about forwarding companies until you actually use them, with so many mixed reviews on different companies. Couldn't be happier with my 1st experience with forward2me.

Fast, efficient & easy!

Item of Clothing

DHL Express Worldwide
I was shocked when my son said he received the parcel , I was sure he would receive his package after Xmas, therefore i wished him happy New year. My order was delivered to Florida before Xmas, even though forward2me only had a 3 day delivery window before Xmas.

electric Motor

DHL Economy Select
I have sent 17 shipments via forward2me with an average of 14 packages. 2x a package of these arrived empty, several times a package had to be repacked because it was supposedly damaged. the last time a package worth £ 250 was lost. delivered and signed for but forward2me says that the man does not work for them. customer support sends the same standard and emails and refuses to come up with a solution. the german branch was not even open when the DHL came by. cost me € 30, = in shipping costs. all they say is sorry ... no more forward2me for me. I'll go to someone else.

Unknown

UPS Express Saver
きめ細かな対応に感謝しています。
毎回スムーズに使用できることは、多くの人にも紹介したいサービスです。まだまだ海外から日本へ発送未対応が目立ちますが、forward2meを知り選択肢の幅が広がりました。

Unknown

DHL Express Worldwide
Fenomenal service! Managed to buy an object from a UK store that no longer offers shipment to EU. Really fast forwarding also. When choosing the over night shipping, the package actually arrived at the appointed time.

Vinyl Record

DHL Express Worldwide
fast service, items received within a few days, wish there was free photo service of items because my last order listed the wrong quantity until I emailed for an investigation

Unknown

UPS Express Saver
fast delivery great packaging

Unknown

UPS Express Saver
Awesome service - thank you!

T shirt

DHL Express Worldwide
Excellent work

Unknown

DHL Express Worldwide
Top Service

Coat

DHL Express Worldwide
Because you sent it on dhl my package faced a lot of problems.. delivery after maybe 2 months and one of the pieces is tainted .. if you want to hear more about email me

Unknown

UPS Express Saver
Excellent service. Quick and easy procedure.

Unknown

DHL Express Worldwide
Super Service

Unknown

DHL Express Worldwide
fast speed but shipping rate is a little bit high

Replacement filter plastic

UPS Express Saver
A bit disappointed with the service. They forgot to scan a part of my order (Was 3 parts total) in my account which I only realized after I received it in my country of residence. Had to email them and ask them about it. Their response was prompt and my parcel was found and scanned but I had to ship it again hence doubling the shipping costs, something I would have avoided if my order was scanned as a whole and shipped once altogether.
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm sorry to hear that you are a little disappointed with the service however I see that we did receive an order in three parts from one supplier however these packages were all booked into the account within a few minutes and included in the same shipment.

I do see however that you had a second order from a different retailer and this arrived with us the following day.

I always recommend to customers that they check the contents of their packages carefully before going ahead with shipping, we do tend to find that retailers can send order in separate parcels, sometimes because they are shipping them from different storage facilities. When this happens even if they are shipped on the same day they can be split up in transit to us or even delivered on a different van. Some couriers deliver to us multiple times per day.

I hope this advice helps going forward, our customer service team are always here to help and hope you will try our service again soon.

Kind Regards,
Tracy.

tablet case

DHL Express Worldwide
The transaction was seamless and customer service was on point! I had a small technical issue on my account which was resolved within 24hrs thanks to their great customer service on WhatsApp. My package was repacked by Shaun who did a very good job. Nothing was damaged and it came quicker than expected. Will definitely use service again!

Unknown

DPD Classic
Good communication and easy to use. I've had several packages sent through forward2me, they all arrived in a timely manner with no problems. Prices are reasonable too.

Unknown

DHL Economy Select
Veldig bra tjeneste, og slår konkurrentene på flere områder.
Blant annet at de tilbyr lagring, og sampakking av flere forsendelsen uten å måtte ha løpene abonnement.
Man trenger heller ikke å forhånds-booke forsendelsene.
Anbefales!