UK Parcel Forwarding from £18.85 to United States of America
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The price could be a bit better, plus the service from Germany was slower than expected. I had two shipments at about the same time, one from UK and one from Germany, but although the UK one arrived at the forward2me warehouse later, it managed to "overtake" the Germany one and get delivered to Singapore a day or two earlier!
Response:
Hi,Many thanks for your feedback.
We do understand that procedures for exporting and importing have changed since 1st January 2021.
We are hoping in coming weeks the situation will become clearer and.
Within the next month or so we will be opening another new facility of our own within the EU which will be available to our customers to receive parcels within the EU. Pricing will be competitive and full customer service support will be provided as in the UK.
We value your business and hope you will continue to work with forward2me.
We wish you all the very best for 2021 and hope to receive your continued support.
Kind Regards,
Hayley
The service was fantastic. No stress in forwarding the item I bought from Ebay. Just needed the proof of purchase which has the price of the item and choose which carrier you prefer in this case it was DHL. And it is immediately shipped to Australia. Now thats what I call "Service". Well done forward2me!
I find it quite poor for this parcel because I was not given a heads up. I love f2m until they started to hold this shipment for quite long. I might try another parcel forwarder if it keeps going on like this
Response:
Hi,Many thanks for your feedback.We do understand that procedures for exporting from the UK and importing to the UK have changed since 1st January 2021, due to a deal being made very late in the day information is yet unclear and everyone including the couriers have faced delays dealing with shipments going from the UK. The new Brexit process is causing major back logs and delays, for many of our customers, with both exports and imports, at local customs, from and into UK with all courier services due to the additional checks and documentation that is now required.We are hoping in coming weeks the situation will become clearer.We value your business and hope you will continue to work with forward2me.We wish you all the very best for 2021 and hope to receive your continued support. Kind Regards,Hayley
Will no longer be doing business with them as they failed to meet any of my requests multiple times
Response:
Hi Edward,Thanks for your feedback.We are sorry to hear you have been unsatisfied with the service offered to you.I can see that you had submitted 2 requests to ask us to assist you with adding additional packages or removing goods to/from your optimized packages after your repack had already been completed.Any requests to add or remove items from your packages should be put through to us, via email, before you process your request for repack from your account. This type of request would require a manual alert adding on your account, for the relevant warehouse team, so they are aware of your instructions before they receive your repack request from your account. Once a repack is completed it cannot be undone as this then classes the new package as damaged. If you require all magazines disposing and only retain the trading cards we can certainly accommodate this but we would need to ensure a pre alert is applied to your account so the relevant warehouse team are aware of your instructions prior to submitting repack.If you wish to proceed with our suggestion please do send us an email to let us know and we will have these additional instructions applied to your account as soon as possible.We hope this response is acceptable, that you will reconsider your current rating and you will continue using our services in the futureI hope this helps you further and please do let me know if you have any more questions or concerns in the meantime.Kind RegardsHayleyDHL Express Worldwide
21 January 2021FC Barcelona 20/21 Training Shorts - UEFA CL
DHL Express Worldwide
The personal shopping and forwarding rates were reasonable. I originally wanted items that were listed in Euros, so unfortunately this service couldn't buy them. However, Aimee was able to find the exact items from another UK based site so I was able to have them purchased and forwarded. Shipping once forward2me was really quick.
The only issue I had was that my address was formatted incorrectly with DHL. It was listed as [#### Street Name / Apt ### / City / Apt ### / Zip Code / City] whereas it should have be listed as [#### Street Name / Apt ### / Zip Code / City] based on DHL's specifications). Delivery ended up failing on DHL's first try (IMO they should have been able to "read between the lines", since information was duplicated, not missing) but I got an email from DHL to update my address and the package was delivered successfully the next day.
Overall I was very happy that I was able to purchase unique gifts that aren't available in the US.
The only issue I had was that my address was formatted incorrectly with DHL. It was listed as [#### Street Name / Apt ### / City / Apt ### / Zip Code / City] whereas it should have be listed as [#### Street Name / Apt ### / Zip Code / City] based on DHL's specifications). Delivery ended up failing on DHL's first try (IMO they should have been able to "read between the lines", since information was duplicated, not missing) but I got an email from DHL to update my address and the package was delivered successfully the next day.
Overall I was very happy that I was able to purchase unique gifts that aren't available in the US.
They didn’t ship my package, and the website not good
Response:
Hi,Many thanks for your feedback.
I can see from our communication that because the product within your package was prohibited for shipping to your country we were unable to ship the package to your home address.
We did however forward this package to another UK address as requested.
I'm sorry we were unable to help you with the forwarding of this package on this occasion however we are obliged to follow the rules and regulations set our by our couriers and customs in your country.
I hope you will consider using our services again in the future for goods we are able to import into your country.
Please feel free to contact our Customer Services team at anytime if you would like us to confirm if we are able to ship a product to your country.
Kind Regards,
Tracy.
I was shocked when my son said he received the parcel , I was sure he would receive his package after Xmas, therefore i wished him happy New year. My order was delivered to Florida before Xmas, even though forward2me only had a 3 day delivery window before Xmas.
I have sent 17 shipments via forward2me with an average of 14 packages. 2x a package of these arrived empty, several times a package had to be repacked because it was supposedly damaged. the last time a package worth £ 250 was lost. delivered and signed for but forward2me says that the man does not work for them. customer support sends the same standard and emails and refuses to come up with a solution. the german branch was not even open when the DHL came by. cost me € 30, = in shipping costs. all they say is sorry ... no more forward2me for me. I'll go to someone else.
A bit disappointed with the service. They forgot to scan a part of my order (Was 3 parts total) in my account which I only realized after I received it in my country of residence. Had to email them and ask them about it. Their response was prompt and my parcel was found and scanned but I had to ship it again hence doubling the shipping costs, something I would have avoided if my order was scanned as a whole and shipped once altogether.
Response:
Hi,Many thanks for your feedback.
I'm sorry to hear that you are a little disappointed with the service however I see that we did receive an order in three parts from one supplier however these packages were all booked into the account within a few minutes and included in the same shipment.
I do see however that you had a second order from a different retailer and this arrived with us the following day.
I always recommend to customers that they check the contents of their packages carefully before going ahead with shipping, we do tend to find that retailers can send order in separate parcels, sometimes because they are shipping them from different storage facilities. When this happens even if they are shipped on the same day they can be split up in transit to us or even delivered on a different van. Some couriers deliver to us multiple times per day.
I hope this advice helps going forward, our customer service team are always here to help and hope you will try our service again soon.
Kind Regards,
Tracy.
The transaction was seamless and customer service was on point! I had a small technical issue on my account which was resolved within 24hrs thanks to their great customer service on WhatsApp. My package was repacked by Shaun who did a very good job. Nothing was damaged and it came quicker than expected. Will definitely use service again!
Thank you