customer reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Hosam B
29 March 2023
DHL Express Worldwide
HB
Great service but it's on the expensive side compared to other mail forwarding companies. Hope they revise their pricing.
Andreas T
28 March 2023
UPS Standard Single
AT
I am very satisfied with the process, and it went surprisingly fast.
It is very nice to receive updates - from the moment your package/order arrives to your temporary "address" and to the moment you can choose your shipping company.
I will definitely use Forward2Me again :) !
It is very nice to receive updates - from the moment your package/order arrives to your temporary "address" and to the moment you can choose your shipping company.
I will definitely use Forward2Me again :) !
Yuanyuan L
27 March 2023
DHL Express Worldwide
YL
5 star, awesome! It is super easy to do everything via the website. And the web chat feature is nice as well, we left message to the chat to ask questions, and got replied very quickly. The customer service is quite good. The shipping is fast. We will definitely use it very often.
Gabriella V
27 March 2023
DHL Economy Select
GV
It was my first shipment with Forward2me. I am fully satisfied - it was quick and easy. Also the ccommunication is great. Thank you!
Panayiotis V
27 March 2023
FedEx International Economy
PV
Great service but quite expensive for the dimensions and weight of the package.
Jean Michel
26 March 2023
UPS Express Saver
JM
Very convenient for international shipping. Very reliable as well, five stars all the way.
Juan Islas
24 March 2023
DHL Express Worldwide
JI
Everything arrived in a timely manner. Communication about where my parcel had been was always up to date. Rates were fair. 5/5 will be using forward2me for all my future forwarding needs.
Tatiana S
24 March 2023
FedEx International Economy
TS
Friendly, helpful staff. Always answer quickly and help to find a solution. Easy and fast!
Carmen I
24 March 2023
FedEx International Economy
CI
Quick, efficient, good communication, reasonable prices
Martina
23 March 2023
DHL Economy Select
M
Very easy handling and promptly delivery from England to Austria
Catherine M
23 March 2023
DHL Economy Select
CM
I have used forward to me again and again because I know I am in extremely trustworthy and efficient hands. The customer service team in particular needs special recognition. If something goes wrong or I need extra help or have a special request, they have always been kind, efficient, intelligent in their response and flexible - Aimee, Chris, Nico, Anna and others, they are all helpful and on top of things. Being an expat in Europe, having a great forwarding company makes life that little bit better and forward2me in my experience is one of the best. (Would also shout out to DHL for the actual shipping who at least in my region are way better than the competitors).
Hi Catherine.
Many thanks for taking the time to submit this review.
It is great to hear that you are satisfied with our service and with the support and communication that you receive from our customer experience agents, Aimee, Nica and Chris. To name a few.
We appreciate all customer feedback to ensure we can continue to offer our customers the very best forwarding experience every time.
Please don't hesitate to get back in touch if you should require any further assistance with anything else and one of the team will be more than happy to help you.
Take care and stay safe.
Kind Regards
Hayley
Many thanks for taking the time to submit this review.
It is great to hear that you are satisfied with our service and with the support and communication that you receive from our customer experience agents, Aimee, Nica and Chris. To name a few.
We appreciate all customer feedback to ensure we can continue to offer our customers the very best forwarding experience every time.
Please don't hesitate to get back in touch if you should require any further assistance with anything else and one of the team will be more than happy to help you.
Take care and stay safe.
Kind Regards
Hayley
Rosinel d
23 March 2023
DHL Domestic Express
RD
Very fast, accurate, and reliable, email reply in same time call are answer i am very happy with the service.
Jin K
22 March 2023
UPS Economy
JK
I was a little worried because I had never used a site like this before. But everything was delivered as expected. They had good communication and shipped relatively quickly. I will definitely use them again for the future
Luis M
22 March 2023
FedEx International Priority
LM
Helpful services, everything worked as expected. Alerts and clarity in the process.
Mumtaz K
22 March 2023
DHL Express Worldwide
MK
Extremely happy with the service. Thank you kindly.
Aleksandar S
22 March 2023
DHL Express Worldwide
AS
Ordered goods in a UK shop without international delivery, sent everything to forward2me, and received in Bosnia in an agreed time. Very satisfied with the service.
toranaga
21 March 2023
DHL Express Worldwide
T
Polite, reliable, fast, mostly great.
However, high price.....
I want a cheap option..
However, high price.....
I want a cheap option..
Anonymous
21 March 2023
FedEx Connect Plus
A
Good and fast service.
Davin Buczek
21 March 2023
UPS Express Saver
DB
Excellent service! Responsive. Quick. Great value.
Claudio M
21 March 2023
FedEx Connect Plus
CM
This is my first experience with Forward2Me and I am very satisfied. I had a doubt with my order and they answered me back just few hours later. Many shipping cost options and fast shipping.
I will use them again for sure.
Thank you
I will use them again for sure.
Thank you
Mary B
21 March 2023
FedEx Connect Plus
MB
I ordered 2 Mathmos Lava Lamps and used Forward2Me to ship to the USA. Extremely pleased with the repackaging and time to ship. Lamps arrived in perfect condition. I would definitely use Forward2Me again.
Yuki H
20 March 2023
UPS Express Saver
YH
I always appreciate your quick response, and package is well repacked and shipping is very fast. Awesome!
Isabelle M
19 March 2023
DHL Express Worldwide
IM
Everything was perfect. Speedy and quality service! Definitely keep coming back.
Michael Z
19 March 2023
DHL Express Worldwide
MZ
Each time I encountered a problem, customer care was there for me and helped me to solve each problems. Thanks.
Ling
19 March 2023
DHL Express Worldwide
L
Service is good however timeliness could be improved.
Chiara F
17 March 2023
DHL Domestic Express
CF
I do want to recommend Forward2Me since they are very efficient and ready to react quickly in case of problems.
I have been refunded and I quickly received help in sorting out my shipment to Italy.
I have been refunded and I quickly received help in sorting out my shipment to Italy.
Gillian King
16 March 2023
FedEx Connect Plus
GK
My item was delivered with no fuss. I will use again
Dennis
16 March 2023
DPD Classic
D
Very satisfied with the shipping and online handeling of repacking, shipping and customs worked smoethly. Nothing is for free and handling and shipping costs are justified. Will not be my last shipping
Terry M
15 March 2023
FedEx International Economy
TM
First time using a forwarding service. I had a perfect experience and will definitely use it again.
Lord Neill
14 March 2023
FedEx Connect Plus
LN
Repacking fee and service fee, sting you for about another 20% of product price. Beware when purchasing.
BB Nko
13 March 2023
FedEx International Economy
BN
Good service, prompt response.
Michael Crawford
13 March 2023
DHL Express Worldwide
MC
Reliable, simple to use, can get pricey, but is what it is when it comes to getting packages forwarded.. have used a few times, very happy.
Michael R
11 March 2023
FedEx Connect Plus
MR
Great secure fast shipping. Pricing is the only complaint
B. Bosshard
10 March 2023
UPS Standard Single
BB
Die beiden Pakete wurden zusammen gepackt. Der Inhalt wurde einfach lieblos rein geworfen und das Paket mehr schlecht als recht zusammen geklebt. Zum Glück hat es die Reise nach Deutschland ganz überstanden
Russell Paine
07 March 2023
DHL Express Worldwide
RP
One order was misplaced by Forward2me and I had to pay a separate delivery at my own expense as the 30 day holding period had expired.
Other than that, no complaints
Other than that, no complaints
Dan Macrae
07 March 2023
DHL Express Worldwide
DM
Awesome job the website is easy to use everything was packed with care and shipping was quick. 5 stars thanks again.
Sarah Hayes
07 March 2023
DHL Express Worldwide
SH
Fast and efficient
Fabio
05 March 2023
UPS Standard Single
F
Only expensive dispatchers available for international shipping (DHL, UPS, FedEx). Service is expensive as well. They should at least consolidate existing packages in one bigger package (without opening them).
Rostislav Mareš
04 March 2023
UPS Standard Single
RM
- Nonprofessional, just sorry despite the mistakes they made.
- F2M employees can't count to ten, so I had problems at customs clearance (they wanted to send package back). I was repeatedly assured by F2M that there are only 6 shirts in the package, on customs clearance found eight (that was the correct number in the order)!
- Expensive, more than twice more expensive than precalculated on the webpage
-F2M have no photo evidence of content despite they open your packages
- so never more, it is adrenaline business, I spent hours to solve this
- F2M employees can't count to ten, so I had problems at customs clearance (they wanted to send package back). I was repeatedly assured by F2M that there are only 6 shirts in the package, on customs clearance found eight (that was the correct number in the order)!
- Expensive, more than twice more expensive than precalculated on the webpage
-F2M have no photo evidence of content despite they open your packages
- so never more, it is adrenaline business, I spent hours to solve this
Pétur Halldórsson
03 March 2023
FedEx International Economy
PH
I found it a bit confusing to understand what to do to get my shipments going from your facilities. I waited way to long for a parcel until I found out that I needed to send an invoice and then later to pay for the transport. Some automatic emails informing the customer on which step to take next would be handy.
Michael Ellingson
01 March 2023
FedEx Connect Plus
ME
Always a great experience. Fast and reliable…
Claudio
28 February 2023
FedEx International Economy
C
Good packaging, quick response to my questions, reasonable shipping costs, overall reliability
Chanel
28 February 2023
FedEx International Priority
C
Product delivered to the warehouse leaked, they immediately advised and I was able to get sent a replacement package which was repacked with the original package and sent on to its destination. Customer service was really easy to deal with.
Fouadb
24 February 2023
FedEx International Economy
F
My expérience was great due to fastness if i can say it lol
Robert Di Marco
22 February 2023
UPS Express Saver
RDM
Incredible customer service. Quick and easy response from customer service agents. Fast and easy transaction.
Mark B
21 February 2023
FedEx Connect Plus
MB
Good help with the paperwork problem proof of purchase
Lee S
21 February 2023
DHL Express Worldwide
LS
Good Communication from Support, well packaged and great Service. Will Use again!
Nicholas C
21 February 2023
FedEx Connect Plus
NC
This was my first experience with Forward2Me and it worked well shipping from UK to US. Package was fragile and they repacked it very well.
José V
21 February 2023
FedEx International Economy
JV
I received a compact box with all the product inside. It was fast delivery
Kim W
21 February 2023
FedEx Connect Plus
KW
First time I've used Forward2me, and I'm very impressed. I was at a loss to try and get an order from the UK to Aus, but the process was surprisingly simple, and able to be tracked all the way. When I had a query, it was quickly and efficiently responded to by Nica in support. Brilliant service, and would recommend.
Hi Kim.
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that you received from our agent Nica.
I shall pass on your gratitude to them personally.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that you received from our agent Nica.
I shall pass on your gratitude to them personally.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley