Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Yevhenii Vaskivskyi
24 September 2024
UPS Standard Single
YV
A good choice for international shipment
Thanks for the 5 star review :)
Kathleen K
23 September 2024
DHL Express Worldwide
KK
Recent delivery very well repacked and arrived quickly.
Olaf Kapinski
22 September 2024
UPS Standard Single
OK
Terrible service, complete scam. Lost my stuff and force me to send images of what didn't arrive.
Big mouth Website, no execution in the backend.
Never again, what a waste of time and money
Big mouth Website, no execution in the backend.
Never again, what a waste of time and money
Hi Olaf,
Thanks for the feedback.
We are confident that we have not scammed you or mishandled your package items in any way.
You are searching for a package that never arrived at our warehouse. We investigated the DHL Paket racking number and found that it was out for delivery on Saturday, but our warehouse in Germany is closed on weekends. As a result, the parcel was returned to the sender.
I understand how upsetting it can be to lose items and feel frustrated with the process. We request photos to determine if the package was tampered with or inspected by customs, as we have encountered situations where couriers may open and inspect packages, potentially resulting in lost items inside.
We are communicating with you via email and clarified that the items were returned to the original sender. You have agreed to request compensation directly from them.
Many thanks,
Forward2me
Thanks for the feedback.
We are confident that we have not scammed you or mishandled your package items in any way.
You are searching for a package that never arrived at our warehouse. We investigated the DHL Paket racking number and found that it was out for delivery on Saturday, but our warehouse in Germany is closed on weekends. As a result, the parcel was returned to the sender.
I understand how upsetting it can be to lose items and feel frustrated with the process. We request photos to determine if the package was tampered with or inspected by customs, as we have encountered situations where couriers may open and inspect packages, potentially resulting in lost items inside.
We are communicating with you via email and clarified that the items were returned to the original sender. You have agreed to request compensation directly from them.
Many thanks,
Forward2me
Ryan Rondon
21 September 2024
DHL Express Worldwide
RR
Very great! Fast delivery packaged well!
Many thanks for the 5 star review. 😊
Diego
21 September 2024
UPS Standard Single
D
Everything went smooth
Many thanks for the 5 star review. 😊
Melvin v
19 September 2024
DHL Economy Select
MV
Unfortunately, I spent a lot of time solving the delivery problem. Customer service agents should be more competent in matters concerning services. I received completely different information regarding the same issue. But in any case, after many days, we finally solved the problem. I am not sure that I will use this delivery service in the future. Unfortunately
Ricardo J
18 September 2024
DHL Express Worldwide
RJ
A+++
Excellent service and price. Very helpful and professional.
Excellent service and price. Very helpful and professional.
Tj S
18 September 2024
UPS Worldwide Expedited
TS
Fast, easy and great communication. Website is self explanatory and will use again in the future.
Andrey K
18 September 2024
UPS Worldwide Expedited
AK
It was great!
I love service, there were not any issues, on time, i was informed about each step
I recommend the service and definitely will use it again
I love service, there were not any issues, on time, i was informed about each step
I recommend the service and definitely will use it again
Venizelos Iakovidis
17 September 2024
UPS Standard Single
VI
Everything is fast and smooth as always
Many thanks for the 5 star review. 😊
SK
17 September 2024
DHL Express Worldwide
S
Fast and reliable service
Many thanks for the 5 star review. 😊
Carmel B
16 September 2024
DHL Express Worldwide
CB
I would like to thank Joyce for her assistance with reference to my package received at Forward2me, USA warehouse. For recovering my customs duty money paid which went missing. Also thanks Joyce for doing all this in a short time.
Oldrich K
16 September 2024
UPS Standard Single
OK
Everything went well. Good communication and speed of delivery of goods to the address.
David B
11 September 2024
UPS Standard Single
DB
This is the second time I have used Forward2Me and both times I have had a great experience.
Edward Nazario
10 September 2024
DHL Express Worldwide
EN
Fast, no hassles.
Mackelia W
10 September 2024
DHL Express Worldwide
MW
This was my first time shipping with Forward2Me, and they sure won my heart! I was really impressed with the delivery time. I would definitely recommend.
Yee A
10 September 2024
DHL Express Worldwide
YA
Very happy with the overall handling of the package and service.
Clayton F
09 September 2024
FedEx International Economy
CF
Once again Forward2Me exceeds customer expectations in every way!
Any concerns or questions I had with my packages were dealt with in a pleasant manner and cannot find fault anywhere really. 10/10
Any concerns or questions I had with my packages were dealt with in a pleasant manner and cannot find fault anywhere really. 10/10
Michael G
09 September 2024
DHL Express Worldwide
MG
Excellent, speedy. A little confusing at first to understand what options to select. But after that it was amazing experiance.
Johannes
06 September 2024
DHL Express Worldwide
J
Offers only one delivery Option to destination outside UK and repacking Consumes a couple of days. DHL delivery was ridiculously expensive with 77€!
Thanks for the feedback Johannes.
From the UK to Germany we currently have 9 different shipping options from companies including DPD, UPS, FedEx and DHL. Each of these services has restrictions on what you can ship, including things like limits on value, size or weight, or the type of goods.
Unfortunately your shipment contained a type of Dangerous Goods. From your perspective that might not make sense as you were only shipping hair care products. We don't make these rules but we are forced to work within them. At forward2me we are fully qualified to ship dangerous goods from all of our locations but many courier services don't allow dangerous goods on their networks owing to the additional burden of special packaging, special handling and additional paperwork. This is why you only see one shipping option - that is the only option currently available to us for that type of goods from the UK to Germany.
I agree with you, the shipping price is high. Unfortunately this is outside our control. The cheaper services have the most restrictions - including not allowing Dangerous Good - that is how they keep their costs low. In addition to being limited to more premium services, substantial additional fees are applied for handling dangerous goods. At forward2me we do not charge anything extra, we just pass those fees straight through from the courier.
This is a frustrating situation even for forward2me but I would like to reassure you that we are continually pressing the couriers to reduce these fees and we are working hard to provide more shipping options in every type of situation.
I do hope you find these details useful and if you wish to discuss further please contact our customer team.
Lee Butler
CEO
From the UK to Germany we currently have 9 different shipping options from companies including DPD, UPS, FedEx and DHL. Each of these services has restrictions on what you can ship, including things like limits on value, size or weight, or the type of goods.
Unfortunately your shipment contained a type of Dangerous Goods. From your perspective that might not make sense as you were only shipping hair care products. We don't make these rules but we are forced to work within them. At forward2me we are fully qualified to ship dangerous goods from all of our locations but many courier services don't allow dangerous goods on their networks owing to the additional burden of special packaging, special handling and additional paperwork. This is why you only see one shipping option - that is the only option currently available to us for that type of goods from the UK to Germany.
I agree with you, the shipping price is high. Unfortunately this is outside our control. The cheaper services have the most restrictions - including not allowing Dangerous Good - that is how they keep their costs low. In addition to being limited to more premium services, substantial additional fees are applied for handling dangerous goods. At forward2me we do not charge anything extra, we just pass those fees straight through from the courier.
This is a frustrating situation even for forward2me but I would like to reassure you that we are continually pressing the couriers to reduce these fees and we are working hard to provide more shipping options in every type of situation.
I do hope you find these details useful and if you wish to discuss further please contact our customer team.
Lee Butler
CEO
customer
06 September 2024
UPS Express Saver
C
I’ve been choosing you guys for two years and will continue to do so! Trustworthy and fast forward!
Alina B
06 September 2024
DHL Economy Select
AB
A mostly convenient experience. Only drawback was that they didn't supply DHL with the fact that VAT had already been paid.
GW
06 September 2024
DHL Economy Select
G
I recently purchased an item from eBay that didn’t offer delivery to my country, so I started looking for freight forwarders online. After reading positive reviews on Trustpilot, I decided to try forward2me, and I’m glad I did! The process was incredibly smooth—after using the UK address provided by forward2me, my item was delivered to them and then forwarded to my country without any issues. The platform is easy to navigate, and I appreciated how streamlined everything was, from the initial purchase to the final delivery. The best part is the timely notifications at every step, ensuring I was always informed about what to do next. My shipment arrived on time, just as promised. Highly recommended!
Shaun S
05 September 2024
DHL Express Worldwide
SS
I've shipped from multiple countries around the world and have purchased from many online stores in the UK, all of which were less than a third of the cost. When payment was due after being made to pay for repackaging (which was actually very good) the price went up over 20% which was already high. They also charged me for multiple items instead of one, after notifying them about this they said they would change that which the did back to single item but price remained the same.
I will never use them again and recommend you don't either
I will never use them again and recommend you don't either
Hi Shaun,
Thank you for taking the time to share your feedback.
We understand your concerns regarding shipping costs. Since you're shipping perfumes or fragrances, there are additional surcharges applied by DHL. These products are classified as dangerous goods due to their chemical composition, often containing flammable ingredients like alcohol. To ensure safe transportation, strict regulations are in place, and surcharges are applied when shipping such items with DHL. For more details, you can check the list of surcharges on the DHL website http://www.dhl.co.uk/en/express/shipping/shipping_advice/surcharges.html.
Since you're shipping to Australia, we also need to charge the 10% GST (Goods and Services Tax). This applies to all goods valued at $1000 AUD or less, as well as on the shipping service itself. For goods over $1000, GST is charged upon import. If you're a registered Australian business with GST approval, you can add your account details to your Forward2me profile to avoid being charged for GST on shipping.
We hope this clears things up!
Many thanks,
Forward2me
Thank you for taking the time to share your feedback.
We understand your concerns regarding shipping costs. Since you're shipping perfumes or fragrances, there are additional surcharges applied by DHL. These products are classified as dangerous goods due to their chemical composition, often containing flammable ingredients like alcohol. To ensure safe transportation, strict regulations are in place, and surcharges are applied when shipping such items with DHL. For more details, you can check the list of surcharges on the DHL website http://www.dhl.co.uk/en/express/shipping/shipping_advice/surcharges.html.
Since you're shipping to Australia, we also need to charge the 10% GST (Goods and Services Tax). This applies to all goods valued at $1000 AUD or less, as well as on the shipping service itself. For goods over $1000, GST is charged upon import. If you're a registered Australian business with GST approval, you can add your account details to your Forward2me profile to avoid being charged for GST on shipping.
We hope this clears things up!
Many thanks,
Forward2me
B.V.
04 September 2024
DHL Express Worldwide
B
Package was received quickly when shipped to the UK address--they repackaged and shipped out to me quickly, too!
Many thanks for the 5 star review. 😊
Adrian Hales
03 September 2024
UPS Standard Single
AH
A simple way to get deliveries to the UK from companies within the EU that don't ship here post Brexit. Quick and easy to use and very efficient with all your customs fees paid before the item is delivered. Useful to be able to 'bundle' orders into one box to reduce costs. Have also used for a package from the USA which was actually quicker than from the EU!
Petr H
31 August 2024
UPS Standard Single
PH
I had to pay the delivery on your website. And I had to pay while it arrived
SD
30 August 2024
UPS Standard Single
S
The transport is a lot, minimum 22$ and they also include the price of the amount paid to the carrier in the invoice so you have to pay double tax on it.
There is nowhere mentioned that you must confirm your address with your id. You are only asked to provide that when you encounter your first package and try to ship it. Why you have to confirm it when you basically pay for it to be shipped and declare all the values? you also have to do the border processes yourself and redo the list of items again because it wasn't properly communicated to the first in the first place when you completed it.
For the Japanese warehouse, I have no complaints but for the German one they over-opened all the packages with the motive that is to ensure that you don't have illegal goods to your region. Mate, it came to Europe it was already inspected properly, with an x-ray as it should be done, to ensure nothing illegal for the EU is inside. Even the sealed boxes where opened. You don't even at least get pictures of the package to know if something was missing or damaged when it arrived to them, and I had items missing and didn't know if I should contact them or the other firm to reship it to them and the repay the shipping price :). Also, you have 30 days storage but if you combine a package with 1 day left with another one that has more days left for combine shipping, you now have 1 day left on the combined package. Aaaand if you do this when that package has only a few hours left, which takes a few hours to a day, congrats now you have to pay for extended storage :).
Overall I would only recommend it if you don't have any other alternatives and don't care if some of your goods are missing or seen by someone else and pay a lot of money for subpar delivery.
Update: since privacy doesn't seem to be their concern at all (disclosing names seen on other reviews as well) and the FAQ is considered legally binding to them and is my fault that I read the terms of service and the privacy notice which btw doesn't mention handle of this data.
PS: the blue picture button that is mentioned, only shows the picture that is included in the email that they received a package for you, which is the package sealed with the shipping details on it. So yeah not addressing that a second useless verification can lead to missing items.
There is nowhere mentioned that you must confirm your address with your id. You are only asked to provide that when you encounter your first package and try to ship it. Why you have to confirm it when you basically pay for it to be shipped and declare all the values? you also have to do the border processes yourself and redo the list of items again because it wasn't properly communicated to the first in the first place when you completed it.
For the Japanese warehouse, I have no complaints but for the German one they over-opened all the packages with the motive that is to ensure that you don't have illegal goods to your region. Mate, it came to Europe it was already inspected properly, with an x-ray as it should be done, to ensure nothing illegal for the EU is inside. Even the sealed boxes where opened. You don't even at least get pictures of the package to know if something was missing or damaged when it arrived to them, and I had items missing and didn't know if I should contact them or the other firm to reship it to them and the repay the shipping price :). Also, you have 30 days storage but if you combine a package with 1 day left with another one that has more days left for combine shipping, you now have 1 day left on the combined package. Aaaand if you do this when that package has only a few hours left, which takes a few hours to a day, congrats now you have to pay for extended storage :).
Overall I would only recommend it if you don't have any other alternatives and don't care if some of your goods are missing or seen by someone else and pay a lot of money for subpar delivery.
Update: since privacy doesn't seem to be their concern at all (disclosing names seen on other reviews as well) and the FAQ is considered legally binding to them and is my fault that I read the terms of service and the privacy notice which btw doesn't mention handle of this data.
PS: the blue picture button that is mentioned, only shows the picture that is included in the email that they received a package for you, which is the package sealed with the shipping details on it. So yeah not addressing that a second useless verification can lead to missing items.
Hi SD,
Thank you for sharing your feedback with us. We appreciate all insights, whether positive or negative.
We strive to be clear with our pricing. You can view our rates here: https://www.forward2me.com/pricing/. By calculating the fees in advance, you can avoid any surprises with shipping costs.
Unfortunately, there’s been confusion about whether the shipping price needs to be included on the commercial invoice. Some customers and couriers have conflicting opinions, and it seems to vary by customs office. We allow customers to decide if they want this information included on the invoice.
I’m sorry for any inconvenience with the address verification process. For our Germany warehouse, it's clearly stated on our website that this document is required before shipping. You can find the details in the FAQ section here: Germany Warehouse https://www.forward2me.com/warehouses/germany/
I understand your concern about the inspection of packages. We do this to comply with regulations. Customers can request photos of their packages directly from their account by clicking the blue camera icon in their package inbox.
Due to our limited storage space, we can only provide up to 30 free days of storage for each box we receive.
After the first 30 days of storage, we must charge 0.50p each day, and this is something we must clearly state for our package. 9 Delivery and Storage of the terms of trade:- https://www.forward2me.com/terms-of-trade/
With regards to this review, I believe you have agreed to shown your names, here is the link for Trustpilot. https://support.trustpilot.com/hc/en-us/articles/360000253548-Where-will-my-reviews-be-displayed
We value your feedback and are committed to improving our service based on your experience. If you have any further questions or need assistance with any issues, please don’t hesitate to reach out. We want to ensure that your experience with us meets your expectations.
Many thanks,
Forward2me
Thank you for sharing your feedback with us. We appreciate all insights, whether positive or negative.
We strive to be clear with our pricing. You can view our rates here: https://www.forward2me.com/pricing/. By calculating the fees in advance, you can avoid any surprises with shipping costs.
Unfortunately, there’s been confusion about whether the shipping price needs to be included on the commercial invoice. Some customers and couriers have conflicting opinions, and it seems to vary by customs office. We allow customers to decide if they want this information included on the invoice.
I’m sorry for any inconvenience with the address verification process. For our Germany warehouse, it's clearly stated on our website that this document is required before shipping. You can find the details in the FAQ section here: Germany Warehouse https://www.forward2me.com/warehouses/germany/
I understand your concern about the inspection of packages. We do this to comply with regulations. Customers can request photos of their packages directly from their account by clicking the blue camera icon in their package inbox.
Due to our limited storage space, we can only provide up to 30 free days of storage for each box we receive.
After the first 30 days of storage, we must charge 0.50p each day, and this is something we must clearly state for our package. 9 Delivery and Storage of the terms of trade:- https://www.forward2me.com/terms-of-trade/
With regards to this review, I believe you have agreed to shown your names, here is the link for Trustpilot. https://support.trustpilot.com/hc/en-us/articles/360000253548-Where-will-my-reviews-be-displayed
We value your feedback and are committed to improving our service based on your experience. If you have any further questions or need assistance with any issues, please don’t hesitate to reach out. We want to ensure that your experience with us meets your expectations.
Many thanks,
Forward2me
Christian L
30 August 2024
DHL Express Worldwide
CL
The best service and very fast shipping. Never any trubbel and delivers very good value and service.
Andrew B
28 August 2024
UPS Standard Single
AB
The process worked ordering the item and it was delivered to my Forward2Me address in Germany.
I chose UPS as the courier as they said it would be delivered to my address in England in 3-5 working days. It actually took double that time. It seemed to spend a week in Poland.
I cannot hold Forward2Me responsible for the delay.
I chose UPS as the courier as they said it would be delivered to my address in England in 3-5 working days. It actually took double that time. It seemed to spend a week in Poland.
I cannot hold Forward2Me responsible for the delay.
Chantel M
28 August 2024
DHL Express Worldwide
CM
Now Shop and Ship is no longer working in Bahrain. This forward2me was suggested as another option. It was excellent and quick. Would recommend.
Mikhail F
26 August 2024
UPS Standard Single
MF
Shipping princes are the best. And the possibility to upload invoices with the parcel makes customns clearing automatic, witthout other communication with customs office.
Hans De Beucker
21 August 2024
UPS Standard Single
HDB
The store I ordered from was unable to use the provided UK address because the format was incorrect. After the store called forward2me though everything could be resolved and I received my package without any further problems. It's the first time I ever used such a service and despite the hitch I am satisfied.
Thank you for sharing your feedback! We’re glad to hear that, despite the initial address issue, everything was resolved and you received your package without any further problems. We apologize for any inconvenience caused by the address format issue, and we appreciate your understanding and patience as we worked through it. If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. We’re here to help!
Many thanks,
Forward2me
Many thanks,
Forward2me
Romeo Matic
17 August 2024
UPS Express Saver
RM
Hidden scams
Hi Romeo,
Thanks for the feedback.
We take all concerns seriously and want to assure you that we operate with full transparency.
We attempted to reach you about this matter but haven’t received any details regarding your perception of our service as a scam.
If you have experienced any issues or have specific concerns, please reach out to us directly, and we will be happy to investigate and resolve any misunderstandings. Your trust is important to us, and we’re here to help clarify any doubts.
Many thanks,
Forward2me
Thanks for the feedback.
We take all concerns seriously and want to assure you that we operate with full transparency.
We attempted to reach you about this matter but haven’t received any details regarding your perception of our service as a scam.
If you have experienced any issues or have specific concerns, please reach out to us directly, and we will be happy to investigate and resolve any misunderstandings. Your trust is important to us, and we’re here to help clarify any doubts.
Many thanks,
Forward2me
Lynette Musyoka
17 August 2024
DHL Express Worldwide
LM
You guys did a good job!!!
Many thanks for the 5 star review. 😊
Daniel Scheer
08 August 2024
UPS Standard Single
DS
My items arrived, so far ok.
What I wish you to do better:
1. The price for your service should be predictable. Please make sure that forwarding costs indicated in beforehand on your website do not increase tens of percent without any reason.
2. I was invited to check a modified list of my items. I was not able to cancel twice-mentioned items or change the number of them so that the sum would be correct. I guess the idea of checking the list on my side and checking the package on your side should not lead to contradictions impossible to overcome, or simply to the fact that your staff closed all possible eyes in front of the obvious contradiction.
3. As far as my package was possibly opened and checked, a not so comfortable outcome was that at arrival at my house multiple product's packages missed useful parts of their package.
What I wish you to do better:
1. The price for your service should be predictable. Please make sure that forwarding costs indicated in beforehand on your website do not increase tens of percent without any reason.
2. I was invited to check a modified list of my items. I was not able to cancel twice-mentioned items or change the number of them so that the sum would be correct. I guess the idea of checking the list on my side and checking the package on your side should not lead to contradictions impossible to overcome, or simply to the fact that your staff closed all possible eyes in front of the obvious contradiction.
3. As far as my package was possibly opened and checked, a not so comfortable outcome was that at arrival at my house multiple product's packages missed useful parts of their package.
Hi Daniel,
Thank you for sharing your feedback. I'm glad to hear that your items have arrived safely, but I'm sorry to learn about the issues you encountered.
We encourage our customers to use our pricing page before placing orders. This helps ensure a more accurate understanding of the forwarding costs. You can find the pricing page on our website here: https://www.forward2me.com/pricing/. All estimates are for reference purposes only. The final charge will be based on the weight determined by us, using the applicable Forward2me rates at the time of dispatch.
I apologize for the inconvenience you faced with the item list. We have ongoing issues with the purchase invoice being duplicate on the list. Our IT team is currently working on the issue.
I'm sorry to hear that some parts of your products' packaging were missing upon arrival. We would like to investigate the issue.
If there's anything else you'd like to discuss or any further assistance you need, please don't hesitate to reach out.
Many thanks,
Forward2me
Thank you for sharing your feedback. I'm glad to hear that your items have arrived safely, but I'm sorry to learn about the issues you encountered.
We encourage our customers to use our pricing page before placing orders. This helps ensure a more accurate understanding of the forwarding costs. You can find the pricing page on our website here: https://www.forward2me.com/pricing/. All estimates are for reference purposes only. The final charge will be based on the weight determined by us, using the applicable Forward2me rates at the time of dispatch.
I apologize for the inconvenience you faced with the item list. We have ongoing issues with the purchase invoice being duplicate on the list. Our IT team is currently working on the issue.
I'm sorry to hear that some parts of your products' packaging were missing upon arrival. We would like to investigate the issue.
If there's anything else you'd like to discuss or any further assistance you need, please don't hesitate to reach out.
Many thanks,
Forward2me
michael s
05 August 2024
DHL Express Worldwide
MS
Awesome service that's user friendly and shipping time was on point couldn't ask for anything more also very impressed with the price great way to get things that won't ship to your country
Many thanks for the 5 star review. 😊
Shirley Stiff
04 August 2024
DHL Express Worldwide
SS
Excellent service my packages always arrive in a timely manner you guys are the best!!!!!!
Many thanks for the 5 star review. 😊
customer
03 August 2024
UPS Worldwide Expedited
C
My furniture came damaged and they refused to refund me for it.
Hi,
Thank you for your feedback.
We noticed that you chose UPS Expedited, which is the most affordable option.
It's important for customers to understand the necessary steps when receiving a damaged item upon delivery. All customers needs to take the following photos:
Photograph of the damaged item
Photograph of any external damage to the box
Photograph of the external box showing the shipping label
Photograph of internal packaging
Proof of purchase or invoice for goods purchased, showing the value of the goods
These documents and photos are essential for us to proceed with a claim. Without them, we cannot move forward. For more information, please visit our FAQ: https://forward2me.zendesk.com/hc/en-gb/articles/360016369139--Reporting-Damaged-Shipments
Additionally, we recommend adding Protect+ Guarantee for customers who want to ensure a refund for the value of the damaged items. For this service visit this page https://www.forward2me.com/protection-guarantee/
Unfortunately, given the situation no claims has been processed with the couriers due to missing information of documentations.
Many thanks,
Forward2me
Thank you for your feedback.
We noticed that you chose UPS Expedited, which is the most affordable option.
It's important for customers to understand the necessary steps when receiving a damaged item upon delivery. All customers needs to take the following photos:
Photograph of the damaged item
Photograph of any external damage to the box
Photograph of the external box showing the shipping label
Photograph of internal packaging
Proof of purchase or invoice for goods purchased, showing the value of the goods
These documents and photos are essential for us to proceed with a claim. Without them, we cannot move forward. For more information, please visit our FAQ: https://forward2me.zendesk.com/hc/en-gb/articles/360016369139--Reporting-Damaged-Shipments
Additionally, we recommend adding Protect+ Guarantee for customers who want to ensure a refund for the value of the damaged items. For this service visit this page https://www.forward2me.com/protection-guarantee/
Unfortunately, given the situation no claims has been processed with the couriers due to missing information of documentations.
Many thanks,
Forward2me
Kelly
02 August 2024
UPS Express Saver
K
Very quick! I was pleasantly surprised. I took a leap trying this service and I’m so happy it worked out
Many thanks for the 5 star review. 😊
Chila
29 July 2024
UPS Express Saver
C
Perfekt Service Thank you very much
Many thanks for the 5 star review. 😊
Katerina Novakova
28 July 2024
UPS Standard Single
KN
Used the German warehouse and everything went smoothly and quick. Will be using again
Many thanks for the 5 star review. 😊
Gaurav Chawla
27 July 2024
UPS Standard Single
GC
Good Communication
Many thanks for the 5 star review. 😊
Kaycee O'Connor
23 July 2024
FedEx Connect Plus
KO
The repackaging that I requested to combine the packages did not happen and things were not packaged well so my items arrived damaged.
Update: Customer service refunded my shipping fees and took great care of me, they were very communicative. Will do business with them again.
Update: Customer service refunded my shipping fees and took great care of me, they were very communicative. Will do business with them again.
Hi Kaycee,
Thanks for the feedback.
We would like to investigate the issue how the damage was done.
Please contact us at info@forward2me.com.
Please provide the following information:
Photograph of the damaged item
Photograph of any external damage to the box
Photograph of the external box showing the shipping label
Photograph of internal packaging
Proof of purchase or invoice for goods purchased, showing the value of the goods.
Many thanks,
Forward2me
Thanks for the feedback.
We would like to investigate the issue how the damage was done.
Please contact us at info@forward2me.com.
Please provide the following information:
Photograph of the damaged item
Photograph of any external damage to the box
Photograph of the external box showing the shipping label
Photograph of internal packaging
Proof of purchase or invoice for goods purchased, showing the value of the goods.
Many thanks,
Forward2me
George Economides
17 July 2024
DHL Express Worldwide
GE
Absolutely everything was as described. Amazing!!!
We're delighted to hear that everything met your expectations. If you need any further assistance or have any questions in the future, don't hesitate to reach out.
Thanks for choosing Forward2me!
Thanks for choosing Forward2me!
Emma Jonckheere
15 July 2024
DHL Express Worldwide
EJ
Excellent process from delivery items to my storage address and efficient delivery to my destination address
We're glad to hear that you found our process excellent and efficient, from delivering items to your storage address to the final delivery at your destination. If you need any further assistance, please feel free to reach out.
Thanks for choosing Forward2me!
Thanks for choosing Forward2me!
Catia Forte
08 July 2024
UPS Standard Single
CF
The service worked very well. They were very fast and I was always informed throughout the process.
Thank you
Thank you
We're glad to hear that you were satisfied with our service and that you appreciated our speed and communication throughout the process. If you need any further assistance, don't hesitate to reach out.
Thanks for choosing Forward2me!
Thanks for choosing Forward2me!
TC
07 July 2024
DHL Express Worldwide
T
Excellent!
Clear pricing, delivery fast and safe, definitely will use it again!
Clear pricing, delivery fast and safe, definitely will use it again!
We're delighted to hear that you found our pricing clear and our delivery fast and safe. We appreciate your support and look forward to serving you again in the future.
Thanks for choosing Forward2me!
Thanks for choosing Forward2me!
NAOTO IMURA
04 July 2024
UPS Express Saver
NI
It is quick in correspondence, and the package keeps strong, too, but an amount of money is high.
Hi Naoto,
Thank you very much for your feedback.
Shipping costs are typically based on the space your shipment takes up, known as the volumetric weight, rather than the actual weight. Couriers like DHL and FedEx calculate their prices using this volumetric weight. However, if the actual weight exceeds the volumetric weight, the shipping price is based on the actual weight.
In this case, the volumetric weight is higher than the actual weight, so the shipping fees are based on the volumetric weight of 2.54 kg.
It appears that you are using UPS for shipping from Germany to Japan, which is the most economical option we can offer from this warehouse, considering the weight of 2.17 kg and dimensions of 35x33x11 cm.
Many thanks,
Forward2me
Thank you very much for your feedback.
Shipping costs are typically based on the space your shipment takes up, known as the volumetric weight, rather than the actual weight. Couriers like DHL and FedEx calculate their prices using this volumetric weight. However, if the actual weight exceeds the volumetric weight, the shipping price is based on the actual weight.
In this case, the volumetric weight is higher than the actual weight, so the shipping fees are based on the volumetric weight of 2.54 kg.
It appears that you are using UPS for shipping from Germany to Japan, which is the most economical option we can offer from this warehouse, considering the weight of 2.17 kg and dimensions of 35x33x11 cm.
Many thanks,
Forward2me
Holly Mcnaughton
03 July 2024
UPS Express Saver
HM
Unclear information on the website involving your "locked prices". I had sent my item to you after locking a price for "30days". I contacted a member of your staff to ask why I couldn't use my locked price to send my item. To which she was initally very responsive and told me she would email me back. I ended up just sending my package using the cheapest option because it took so long for forward2me to get back to me. I love your service. It has allowed me access to items from Europe very easily but I think your website it unclear and leads people to underestimating the cost of shipping.
Hi Holly,
Thank you for your feedback.
We reviewed the lock price email you sent and noted the weight and dimensions you provided: Weight (kg): 0.30 / Dimensions (cm): 5.00 x 10.00 x 3.00. The DHL shipping cost was quoted at £54.69 + GST.
However, the physical package we received has a weight of 0.21 kg and dimensions of 25 x 18 x 14 cm. Consequently, the shipping cost may differ from the initial quote due to the actual package received at our warehouse.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see on this occasion the volumetric weight is higher than the actual weight so the shipping fees are calculated on the higher volumetric weight 1.26 kg.
I hope this clarifies the issue.
Best regards,
Forward2me
Thank you for your feedback.
We reviewed the lock price email you sent and noted the weight and dimensions you provided: Weight (kg): 0.30 / Dimensions (cm): 5.00 x 10.00 x 3.00. The DHL shipping cost was quoted at £54.69 + GST.
However, the physical package we received has a weight of 0.21 kg and dimensions of 25 x 18 x 14 cm. Consequently, the shipping cost may differ from the initial quote due to the actual package received at our warehouse.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see on this occasion the volumetric weight is higher than the actual weight so the shipping fees are calculated on the higher volumetric weight 1.26 kg.
I hope this clarifies the issue.
Best regards,
Forward2me