Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

fast, good information, quick reaction from the helpdesk

Nike Trainers

Everything is good with fast and secure service

Perfume 100ml

It was first time but really a great experience

Unknown

The speed at which you forward the package is exceptional. It always arrives in quick time to Australia. Also I like being able to choose the courier. DHL being the best because they're the only ones who still deliver articles at weekends and public holidays and therefore speeding up arrival time. BUT the process of supplying information such as a photo of invoice etc is horrible and difficult to navigate. It can't be an Australian Govt requirement as this is not necessary via similar distributers from the U.S.A. They just ask you to include the cost of the article. So much simpler. I just wish you could make it simpler and more user friendly. I have a friend who fills in the information for me and he's very computer literate but still finds your procedure very complicated.
forward2me

Response:

Hi,Many thanks for taking the time to provide us with your feedback.I'm pleased to hear that you are overall happy with the service and the DHL courier option we offer.We do however appreciate your feedback on the uploading of documents which we now require for proof of value for the goods being shipped. We are looking at improvements on our site to make this process easier for our customers as we appreciate this process can be time consuming and hope to have these improvements later in the year.Please don't hesitate to get in touch with our customer service team at any time if you or your friend require any assistance with the uploading of the documents and they will be very happy to help you. Our email address is info@forward2me.com.I hope this issue won't stop you using our service going forward.Kind Regards,Tracy.

Unknown

I received my parcel within a few days with without any complications even when I didn't pay the extra insurance. I'm satisfied and will surely use the service again.

Handbag

Is quick and efficient and with reduced risk. I am very happy with my items storage and handling.

Unknown

Not many options of shipping carrier.
forward2me

Response:

Hi,Many thanks for your feedback.I'm sorry to hear that you are unhappy with the quantity of options you were offered for shipping to your country. We do offer shipping via DHL, UPS, TNT, DPD, P2P and a budget postal service, if you were unable to see these options when you shipped please contact our Customer Services team at info@forward2me.com and we will be happy to look into this for you.Kind Regards,Tracy.

Unknown

One of the best experiences on a first use of a service! Everything simply ran as smoothly as I could possibly hope. Will definitely use more going forward (!). :-)

Hargraves Price List

Forward2Me provides excellent service

Unknown

The shipment was very expensive for sending 100ml fragrances by DHL they take 100% of the cost of the perfume. So it was not fare price. The service itself was prompt and fast and easy.
forward2me

Response:

Hi,Many thanks for taking the time to review our services however I'm sorry to hear that the cost of shipping your perfume was more than expected.We are in a position to ship these items legally, having passed a strict auditing procedure and carried out intensive staff training. For these kind of shipments surcharges are applied by DHL and are only passed to our customers at cost with no additional fees charged for the work forward2me carries out for these type of shipments. I hope you understand that we do need to pass these costs on and Forward2me do not profit from them directly however I'm pleased that you have found the forward2me service prompt, fast and easy to use.Please don't hesitate to get in touch with our Customer service team at info@forward2me. if you require any assistance with shipping.Kind Regards,Tracy.

Unknown

I have to admit I was a little skeptical at first. I wanted to order an item from the UK, but the company would not ship to the US. I found forward2me online and decided to give it a try. What a fantastic service! They have a intuitive website and the service is flawless. I would highly recommend forward2me and I will use them again.

Unknown

Fast. The items arrived at forward2me, I received the notification within minutes I believe, I paid the shipping fee, and the items were shipped out to me on the same day.

Metal Tube

Very fast shipping and consolidation. Support team ( Miss Tracy) very knowledgeable and eager to help. Altough i am not happy with warehouse team price sometime raises after consolidation hence the aim is to save but we end up paying more when asked for this service. foward2me is on time now to have chat support sometime we want quick support but we forced to send an mail that takes hours or day to reply.
forward2me

Response:

Hi Hernani,Many thanks for taking the time to review our services and appreciate your kind comments.I'm sorry to hear that on some occasions the cost of combine and repack outweighs the saving made on shipping however this service is not only to provide a cost saving but to ensure that your goods are safe and secure for international transit. Therefore dependent on the type of goods you are shipping additional packaging materials need to be added to ensure the goods are safe for shipping which does sometimes inpact on the size of the package.I'm pleased to hear that you are happy that we now have chat support which makes using our service easier and your queries are dealt with in a more timely manner.Please don't hesitate to get in touch with our Customer Service team if you need any assistance with repacks or shipping and we will always do our very best to help you.Kind Regards,Tracy.

Unknown

Easy to follow directions Efficient service Fast delivery at reasonable cost Recommend to everyone i know

Unknown

You are great, but the shipping prices are expensive
forward2me

Response:

Hi,Many thanks for your feedback.I'm pleased that you are happy with our service however the cost of shipping was more than you expected. Shipping prices do offer a full service including the use of your address, the acceptance, processing and storing of your package and all export documentation required for shipping. We do feel that for the service we offer shipping prices are value for money however next time you use our services please get in touch with our Customer Service team at info@forward2me.com and we can check the best options for shipping.Kind Regards,Tracy.

boys shoes custoized

they are great, their systems work very well, prompt courteous service, they partner with the best in the business for a wonderful experience

Food Supplement

Fair price, quick delivery and everything went exactly as described

Unknown

Excellent service, I will definitely be using them again.

Unknown

Fast and reliable!

Unknown

the service is spectacular, and the items come to you in a reasonable amount of time, and in perfect condition

Unknown

Worked well as Advertised to USA. Would use again

Unknown

very good informed page but the forward postage options are so expensive my "cheapest" option was priced at 60 euros and all i wanted forwarded was airpods pro which has quite a small package fast delivery but i would be more likely to use this service again if they added some options with a smaller pricetag
forward2me

Response:

Hi,Many thanks for taking the time to review our services however I'm sorry that the cost of shipping was more than you expected.I have taken a look at your shipment and unfortunately it appears your address is in a remote area for DHL and therefore the cost of shipping incurred a remote area surcharge of £17.50 in addition to normal shipping fees increasing the cost of shipping to your area.Shipping smaller parcels sometimes can seem expensive however we do work with our couriers on a regular basis to ensure our customers are receiving the best value possible. Many of our customers look to buy a number of items and have them delivered to their forward2me address, they then combine them together to make shipping more cost effective. This may be an option for you going forward or if you have a family or friend you can ship to who has an address in a different area to avoid the remote area surcharge this would also save on cost.If you would like to check a new address for the remote area charge please send over the details to our customer service team at info@forward2me.com and they will be happy to look at this for you.We hope you will consider using our services again in the future and that my suggestions are helpful to you.Kind Regards,Tracy.

Soft Toys

Smooth transaction, possibility of combining shipping

Unknown

Smooth and simple transaction

6 ZX Spectrum games

AGAIN, GREAT service! Parcel box sealing tape was way better this time, more protective against accidental openings. Great job! Totally recommended. All arrived safe and sound and as it should!

Book

They are prompt in dispatching items to their customers.

Jacket

Fabulous service. Arrives super quickly.

Unknown

Very professional. Nothing to complain about

Ladies Dress

Klare Empfehlung. Eine sehr gute Möglichkeit, Ebay-Käufe in Großbritannien zu sammeln und dann gemeinsam vergünstigt nacht Deutschland zu senden. Die Artikel werden sehr sorgfältig in einem Karton gebündelt und erreichen dann sehr schnell Ihr Ziel.

Google Home

Regular updates on progress and arrived quickly.

Unknown

Excellent experience, from the second I signed up, to the delivery. Not only impeccable, but very smart.

Unknown

Very quick and easy

Ladies Pants

service en tout point parfait / all perfect

Unknown

Una opción útil, pero es caro. Sólo podría interesar para compras de precio alto.

Unknown

Already signed up with another UK business ... now leave me alone.
forward2me

Response:

Hi,I'm sorry to hear that you no longer wish to use our services.I believe you are unhappy that invoices have to be uploaded for proof of value before shipping due to you being based in Australia. Since July 2018 this has been a requirement set out for companies shipping goods to Australia who collect this tax on their behalf so I'm afraid we have no choice than to gather this information before shipping.We wish you all the very best for the future and if you ever require our services again please don't hesitate to get in touch.Many thanks,Kind Regards,Tracy.

Unknown

I did not receive notification my parcel was at Preston until about a month when I received advice I would now be charged for storage. On the freight options they were only air freight which was expensive and I did not require. How can you access the cheaper shipping freight?

Unknown

I was nervous to try a forwarding company but was quickly put at ease - tracking was immediately updated and shipped my way the very same day once it was received by them. Very fast response! Will definitely use again in the future

Unknown

服务很棒,会跟朋友推荐

Unknown

Normally I choose DHL but this time I decided to go with cheaper option to receive from Fwd2Me to my home. That always gets 5 stars. Unfortunately this time around I chose a cheaper option (can’t even remember the choice I made), and even though it said it was tracked and 3-5 day delivery; it took waaay longer and was not trackable. That’s the reason I give 3 stars

Unknown

Good service

Unknown

This service is really great. Fast, very good communication, I was feeleing being safe all the time until received my package. Thanks.

Unknown

Great and fast service!

Ladies Clothing

Always easy to deal with and quick to expedite my shipment.

Unknown

Customer service A1

Books

Fast and trustworthy

Computer Parts

Very useful service. I can buy items in the UK and have them delivered to a UK address. The service gives prompt messages as to the status of the packages as they arrive at the consolidation point. The couriers available for onward shipment are all highly reputable and I have absolute satisfaction from using them. I am highly satisfied with the whole Forward2me experience.

Aftershave 100ml

They offer other soultion helpfull and fast

Unknown

It worked & I got my items in a reasonable amount of time. That said, it was extremely expensive!

Syringe

Always a pleasure to use this company. Best price, fast deliveries.

Unknown

Fast delivery and great customer support. Thanks Forward2me.