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customer reviews

Thank you for visiting our reviews page! Here you can find feedback from people who have used our parcel forwarding service. 

Nothing is more important than the trust between us and our customers.  We made this page in order to be transparent with what our customers are saying.  We hope you’ll find it useful!

ALL THE LISTED REVIEWS you can find here are from trusted review platforms such as Trustpilot and ONLY customers with past experience with the parcel forwarding service we provide all over the world.

forward2me has no control over the feedback unless it is abusive or defamatory - in which case Trustpilot themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Service Rating

4.5 5

5
27.821928405654%
4
3.0803853998171%
3
1.4487657359871%
2
0.8931711090794%
1
1.9199662423518%
Filter:
United States of America
FedEx Connect
SS
I’m glad to have reliably received my package. However the interior box within my parcel was crushed, so I could not properly gift it. As a US customer the address for the the locker was a little confusing as it did not jive with the auto fill recommendations for the address when I checked out on the UK website I was purchasing from. Overall a bit expensive, but I was willing to pay to get something to the US that is only available in the UK.
Australia
DHL Express Worldwide
VL
Tiffany & co sold out on the rose gold ring so I had to source it out from UK!! And finally found these guy they super healthful 🥰 thanks guys
United States of America
FedEx Connect
VC
Very fast and safe delivery
United States of America
FedEx International Priority
VC
Thank you for great, affordable and timely delivery!
Namibia
FedEx International Priority
BD
Quick turnaround times! Quick and regular notification! User-friendly web application! After service follow-up email. Excellent service !!!! 5/5.
United States of America
FedEx Connect
J
Forward2Me helped me get an obscure bicycle part from Germany. Shipping was more expensive than I'd like, but it was 100% worth it to get this part. And it arrived promptly.
Saudi Arabia
FedEx Connect
V
They didn't pack my food items inside the shipping box in the securest way. They placed a box of biscuits among glass bottles inside the shipping box without any protective wrapping, such a bubble wrap. They (or their site) also didn't inform me that the total charge for the overall shipment weight could have included a few more kilograms for the same total price.
Australia
FedEx International Priority
PG
When Forward2me are repacking combined item pack them in a strong and sturdy manner so the item are protected from getting damage. But for the first time the materials used to repack my items was not adequate which has coursed some item to get damaged not happy at all.
forward2me
Hi Peter.

Many thanks for your feedback.

I am sorry to hear that you feel dissatisfied with our services and that you have received some of your items in poor condition to your address. Please note, all damage or loss claims must be notified to us via email as soon as the shipment has been received so we can request the relevant images and documents from you that are relating to the goods in the shipment, so we can then proceed to determine liability for the damage and ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. All damage claims must be notified by us to FedEx in writing within 21 calendar days from the date FedEx accepted the shipment, failing which no action for damages may be brought against FedEx. I have checked the date that your shipment was dispatched from our UK warehouse up until the date of delivery and I am not sure we will still be within the 21 days timeframe to submit a damage claim with the courier for your shipment, if required, once we have further assessed the images of the damages to the packaging and to your goods.

Please be assured we will work closely with you to try and get this matter resolved for you as quickly as possible.

I will ask for one of my customer experience agents to reach out to you via email to request the required images and documents for a damage claim ready to escalate this issue to the FedEx couriers as soon as possible.

Please keep an eye out for our email.

I hope this helps you further.

Kind Regards

Hayley
Australia
FedEx International Priority
VC
Fast and reliable service. Shipping costs were more than I anticipated, given that shipping costs are inflated globally atm, so I probably won’t use this service very often unfortunately.
Japan
FedEx International Economy
VC
Requested several hardcover books, some clothing and canned goods to be included in the package, but they were not packaged in an orderly manner.
Damage would have been mitigated if, for example, the books had been stacked each other.
No such consideration was given, they were just packed in a messy way.

It's a shame, because it used to be not bad.
forward2me
Hi there,

Many thanks for your feedback.

I am sorry to hear that you feel dissatisfied with our services and that you have received some of your items in poor condition to your address in Japan. All damage or loss claims must be notified to us via email as soon as the shipment has been received so we can request the relevant images and documents from you that are relating to the goods in the shipment, so we can then proceed to determine liability for the damage and ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. All damage claims must be notified by us to FedEx in writing within 21 calendar days from the date FedEx accepted the shipment, failing which no action for damages may be brought against FedEx. I have checked the date that your shipment was dispatched from our UK warehouse up until the date of delivery and we should definitely still be within the 21 days timeframe to submit a damage claim with the courier for your shipment, if required, once we have further assessed the images of the damages to the packaging and to your goods.

I will ask for one of my customer experience agents to reach out to you via email to request the required images and documents for a damage claim ready to escalate this issue to the FedEx couriers as soon as possible.

Please keep an eye out for our email.

I hope this helps you further.

Kind Regards

Hayley
United States of America
FedEx International Priority
BV
I was a little worried when I first heard of trying a forwarding company thinking something might go wrong but wow was I wrong. Everything was absolutely seamless and worked out SO well. I’m so glad I used this company to get my package delivered to me from the UK. I will use this company again in a heartbeat.
Slovenia
DHL Economy Select
TK
works perfectly for shipping to Slovenia
United States of America
DHL Express Worldwide
SM
Good service
United Kingdom
DHL Economy Select
BRJ
forward2me provide a fantastic service that enables me to buy online items from Germany who do not ship direct to the UK. The couriers they use are not cheap (compared to the forwarding people I use for the USA and Canada) but they are reliable and I know that my packages will arrive both on time and safe and sound.

I have yet to use the mailing addresses they have provided me with for Japan or Turkey but am confident that they will be equally effective.

Living in what is termed a "Global Market" nowadays forwardtome provides an essential service and I highly recommend them.
United States of America
DHL Express Worldwide
ESJ
So far so good. New experience for me. Shipment very fast. I can purchase anything in the UK and have it shipped to me. It's great.
United Kingdom
DHL Economy Select
J
This was my first time using a forwarding service and Forward2Me were great - there were no unexpected charges, the prices were fair, I bought two items separately and they could be combined to save money, and once they had the item it was shipped to me very quickly. I'll definitely be using them again!
Saudi Arabia
FedEx International Economy
AAB
The shipping schedule time was perfect as described.
Wishing to earn more discount on shipping costs to be regular customer.
Malaysia
DHL Express Worldwide
Y
Parcel handling and delivery experience are great!
Israel
DHL Express Worldwide
ON
Highly recommended service , works as described , fast dispatch and shipping . Excellent customer experience and service A+++
Singapore
FedEx International Economy
PR
Great service from forward2me! Easy to use and very reliable. Customer service always responds promptly. Thank you very much!
Romania
DHL Express Worldwide
MM
I was not aware that you will open all packages to see what is inside. Later I understood that this is necessary to prevent sending illegal products.
Maybe you should mention this on your website.
In rest, everything was ok. I put a lot of questions on their whatsup support and I got answers for all of them in a short timeframe.
United States of America
UPS Economy
FL
Great service. Would recommend.
Hungary
DHL Express Worldwide
B
Forward2me is a reliable , efficient and creative solution provider. For many years I enjoy their support , never experienced any problem. Brexit "forced" me to abandon their UK operation and start to use the German one instead. (Guernsey does not work either)
Israel
FedEx International Economy
OG
they work great, fast and orderly, everything is easy to do. BUT, it's very hard to get the cheaper options of DHL or Postal Service. Has to do with the value of the shipment and possibly size. so I ended up paying for a pair of shoes which I only bought online because it was a better price then local, much more then I needed to. So it wasn't worth it, the shipping was almost twice what the shoes cost me.
Cyprus
DHL Express Worldwide
MS
Very good company to ship your goods anywhere in the world. But make sure they don't require any signatures or one-time password to be delivered because that just not works with them..any other items would be great actually.
Surely will recommend but just keep in mind the above.
United States of America
UPS Express Saver
VC
Great service, with glossy shipping and fair prices. I highly recommend.
United States of America
FedEx Connect
V
Much easier and quicker than I imagined. Communication about parcel status was prompt and my items arrived on time and well packaged. I would recommend the service and plan to use it in the future.
United States of America
DHL Express Worldwide
BB
I've had multiple excellent experiences. They are busy, but they always keep the customer well informed about the progress of repacking and shipping. The customer service is very responsive via e-mail. Two thumbs up!!
United States of America
FedEx Connect
JS
I found the website easy to use and understand. I received my items in great condition. Great service!
India
FedEx International Economy
DKK
The customer service is generally helpful but packaging is variable. Ben Heaton recently packed my stuff with love and care and yesterday I had a package with fragile items all broken. Thr packaging is done so badly in a cheap discarded box with hardly any styrofoam or packing papers. The boxes are often opened by regulators in the UK and India but they do
not remove any packing materials or repack into a cheaper box!
Netherlands
DHL Economy Select
M
Great service as usual. Except that my package was delayed due to a “repacking” that was not required and was reportedly due to a trainee being extra cautious.
Otherwise, great communication and issue was resolved swiftly.
Taiwan
FedEx International Economy
DL
Excellent Customer Service, get back on email always fast and well.
Hong Kong
DHL Express Worldwide
EW
Really pleased with their repacking and consolidation services. Fast, sound packing. Reliable.
Switzerland
DHL Economy Select
JM
When my package didn't appear they were very helpful and with their help my package did appear on the list. This is also a very cheap package forwarder, would recommend.
South Africa
DHL Express Worldwide
PB
You're brilliant. Fast, you actually help your clients and your systems work. I brilliant experience every time.
Netherlands
DHL Express Worldwide
JD
Ship regally with F2ME no problems and if you have a question response time customer service is fast and correct.
Germany
DHL Economy Select
G
In time and quality, great experience. Repacking service for small costs can save a lot of mney in case of multiple items / orders at same time
Austria
UPS Standard Single
AHG
Excellent, ever so grateful!
Angola
DHL Express Worldwide
ADS
Great service.
United States of America
DHL Express Worldwide
VC
Excellent communication, amazing service, lightning fast, very professional!
Japan
DHL Express Worldwide
SO
Very fast shipping and quick response.
I always satisfy these services.
Japan
FedEx International Priority
VC
はじめて使いましたが、リアクションが早く安心できました。
United States of America
FedEx International Priority
VC
Excellent communication when my package arrived at the facility. Provided clear next steps to get my package shipped. Transparent pricing. Quick turnaround.
United States of America
DHL Express Worldwide
MB
You guys/girls are the best, get back on email, let me know when I get packages in all the way. to my pad. Really second to none service compared to anything/anywhere. Quite a business, thank you
Canada
FedEx International Economy
VC
5* service
Iceland
FedEx International Economy
VC
All good !!
United States of America
FedEx Connect
NR
Forward2Me is a wonderful resource. I’ve never had a problem with them. Communication is clear and pkgs arrive intact, on time. Excellent service.
Mauritius
FedEx International Economy
VC
I would have given a 5 star review had it not been for the shipping costs. Other than that, the service is consistent and good, the team is competent and all my queries were met with precise responses and helpful staff. I will continue to use forward2me.
South Africa
DHL Express Worldwide
BB
Great and fast service. Affordable shipping rates.
United States of America
FedEx Connect
BM
Great service, goes above and beyond.