customer reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Daria G
07 August 2023
DHL Express Worldwide
DG
I'm using this service for the second time and it will be the last. The invoice included by this service made a complete mess out of the customs clearance. Not to mention the price of the shipping itself. When the parcel already arrived to the warehouse from Amazon it appeared to be higher than the item itself. As a result I'm paying almost triple for my purchase… go find some experienced and honest company.
A c
07 August 2023
DHL Express Worldwide
AC
I contacted them about the fact that they only have very expensive express shipping options available.
So they wrote me back that there are economy options available for the UK warehouse and I asked back how that helps me if I have a shipment waiting in the German warehouse.
After that I only got templated and way too general answers from them, not going anywhere close to a solution.
I won't be using them in the near future and can't recommend based on this experience.
So they wrote me back that there are economy options available for the UK warehouse and I asked back how that helps me if I have a shipment waiting in the German warehouse.
After that I only got templated and way too general answers from them, not going anywhere close to a solution.
I won't be using them in the near future and can't recommend based on this experience.
Daniel Delgado
06 August 2023
UPS Economy
DD
Great service.
Clayton Turner
06 August 2023
DHL Express Worldwide
CT
One of many, my first choice, forwarding service, highly recommended.
Louise B
04 August 2023
FedEx International Economy
LB
Using Forward2me several times a week now and service is excellent
Dimitar S
03 August 2023
UPS Standard Single
DS
I have nothing to complain, already shipped a couple of items from Germany, definitely recommend.
Justin D
03 August 2023
UPS Express Saver
JD
Allows me the opportunity to shop on European websites from my home in the U.S! Great service that I will continue using for a very long time.
Murat A
02 August 2023
UPS Standard Single
MA
Ordered from amazon.de and with Forward2me it's delivered in the Netherlands. So good. I like it and recommend
George P
02 August 2023
DHL Economy Select
GP
The service is excellent, and the communication is perfect.
Alexander W
01 August 2023
FedEx International Economy
AW
Package arrived totally damaged, recompensation very complicated and redundant
Oussama Bouguerne
31 July 2023
DHL Express Worldwide
OB
I used this service to forward my debit card to the country where I am currently since I lost my old ones and needed a replacement urgently. When they received the card they sent me an email informing me that if I wanted to get the card I'd have to allow them to open the package which is unacceptable for obvious reasons and that I'd have to pay an extra 10GBP. In addition to that they didn't allow me to choose which courier they'd use to ship my card, instead, they chose the most expensive one to send it. I was forced to use their service since I needed the card urgently but this was the first and last time I use them. Definitely don't recommend it to anyone else.
Hi Oussama,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with our service.
We do advise customers on our website that we do not permit them to use this address to receive financial products however we do allow prepaid cards which are not connected to a bank account with credit facilities such as overdrafts or credit cards which have a credit limit and are not prepaid. Please see this information on our faq sections I have included a link below:-
FAQ https://www.forward2me.com/faq/
Regarding the unexpected extra charge £10, we apologize for any confusion caused. If customers received prepaid cards we will only offering via DHL according to our FAQ sections.
If you have any further questions, please don't hesitate to contact our customer support team directly at https://www.forward2me.com/customer-services/.
Kind regards,
Aimee
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with our service.
We do advise customers on our website that we do not permit them to use this address to receive financial products however we do allow prepaid cards which are not connected to a bank account with credit facilities such as overdrafts or credit cards which have a credit limit and are not prepaid. Please see this information on our faq sections I have included a link below:-
FAQ https://www.forward2me.com/faq/
Regarding the unexpected extra charge £10, we apologize for any confusion caused. If customers received prepaid cards we will only offering via DHL according to our FAQ sections.
If you have any further questions, please don't hesitate to contact our customer support team directly at https://www.forward2me.com/customer-services/.
Kind regards,
Aimee
MG
28 July 2023
DHL Economy Select
M
Works easy and also gotbheöp if needed. Very happy that I found this page!
Dennis S
25 July 2023
FedEx Connect Plus
DS
Quick turnaround on getting shipment out and dispatched
Jose C
24 July 2023
FedEx Connect Plus
JC
This is the first and only third shipper I will always use due to the seam less process and service they provide. Like what my title states they are the best in the business.
Lisa-Marie Schmidt
23 July 2023
DPD Classic
LS
The whole service ist excellent ! No problems at all and the whole packing and shipped went really fast ! Will definitely use again
Hi Lisa,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent experience with our service. Providing top-notch service is our utmost priority, and we're delighted that everything went smoothly for you.
Your positive comments about the packing and shipping process are truly appreciated. We strive to ensure that all our customers receive their orders promptly and securely.
We look forward to serving you again in the future! If you ever need anything or have any further feedback, don't hesitate to reach out. Your satisfaction is our motivation, and we're here to assist you anytime. Thank you for choosing us!
Best,
Aimee
Thank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent experience with our service. Providing top-notch service is our utmost priority, and we're delighted that everything went smoothly for you.
Your positive comments about the packing and shipping process are truly appreciated. We strive to ensure that all our customers receive their orders promptly and securely.
We look forward to serving you again in the future! If you ever need anything or have any further feedback, don't hesitate to reach out. Your satisfaction is our motivation, and we're here to assist you anytime. Thank you for choosing us!
Best,
Aimee
Wang C
23 July 2023
FedEx International Economy
WC
The whole process was smooth and efficient, but a bit expensive.
Angelo
21 July 2023
DPD Classic
A
Smooth service, all works as advertised. Reasonably fast shipping, no hidden fees, reasonable prices.
Be aware that you will have to pay VAT when shipping to the EU and the carrier (DPD in my case) may charge you extra for doing so.
I wish forward2me had an option to pay VAT upfront when shipping to the EU to make it an even more seamless experience.
Be aware that you will have to pay VAT when shipping to the EU and the carrier (DPD in my case) may charge you extra for doing so.
I wish forward2me had an option to pay VAT upfront when shipping to the EU to make it an even more seamless experience.
Weng
21 July 2023
DHL Express Worldwide
W
Overall good.
It’s rather expensive service which I doubt I will be using.
It’s rather expensive service which I doubt I will be using.
Harry P
19 July 2023
DHL Express Worldwide
HP
They did a great job helping navigate the different address system in the UK for me. I got my package!
Jerry West
19 July 2023
DHL Express Worldwide
JW
Would recommend 100%, top notch service and reliability. You get what you pay for, I wouldn’t use anyone else.
Massie Ghafoori
06 July 2023
DHL Economy Select
MG
Too expensive
Hi Massie.
Thanks for your feedback.
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price. If you have changed your mind after your parcel has been received to our warehouse address, you can simply request our free Return to Sender service and we will handle the return for you completely for free. If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full. Since you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
I hope the information provided is useful.
Kind Regards,
Aimee
Thanks for your feedback.
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price. If you have changed your mind after your parcel has been received to our warehouse address, you can simply request our free Return to Sender service and we will handle the return for you completely for free. If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full. Since you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
I hope the information provided is useful.
Kind Regards,
Aimee
James
05 July 2023
DHL Express Worldwide
J
Excellent repacking and Handling though the shipping prices are a bit high
Hi James,
We appreciate your feedback.
Forward2me is dedicated to always giving all of its customers with the lowest costs in the market by providing a price match, free return to sender, and a refund guarantee.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price. If you have changed your mind after your parcel has been received to our warehouse address, you can simply request our free Return to Sender service and we will handle the return for you completely for free. If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full. Since you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
I hope the information provided is useful.
Kind Regards,
Aimee
We appreciate your feedback.
Forward2me is dedicated to always giving all of its customers with the lowest costs in the market by providing a price match, free return to sender, and a refund guarantee.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price. If you have changed your mind after your parcel has been received to our warehouse address, you can simply request our free Return to Sender service and we will handle the return for you completely for free. If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full. Since you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
I hope the information provided is useful.
Kind Regards,
Aimee
TYLER WICHERS
30 June 2023
DHL Express Worldwide
TW
Cost of shipping was absurd on my last shipment.
Hi Tyler.
Thanks for your feedback.
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received to our warehouse address, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
Since you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
I hope the information provided is useful.
Kind Regards
Hayley
Thanks for your feedback.
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received to our warehouse address, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
Since you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
I hope the information provided is useful.
Kind Regards
Hayley
Shannon
27 June 2023
DHL Express Worldwide
S
Was surprised at how quickly I received my delivery.
Mark Swerissen
26 June 2023
DHL Express Worldwide
MS
super easy web interface to process my online order, fast delivery to Switzerland.
marie
23 June 2023
DHL Express Worldwide
M
All great a a useful service
Christina U
22 June 2023
FedEx International Economy
CU
Great service and especially keeping me updated on status of package! Would highly recommend - user friendly site.
Ion Overman
21 June 2023
FedEx International Priority
IO
The whole system is well organized and efficient. I’m in the U.S., and I received my package in a timely fashion. The only thing I will say is what others have said, which is that it’s a bit expensive. Expect to pay probably $50 to $100 in shipping, depending on which options you choose. But rest assured that your original purchase will be well handled. There is an option to input details from your original purchase receipt. I would recommend you do this, as it helps them match up your items with your account when they arrive at the warehouse. I would definitely use the service again.
Chris Millar
18 June 2023
DHL Express Worldwide
CM
Fast, efficient and trustworthy service! It’s great to have access to all of the rare treasures from Japan!
Peter Slade
14 June 2023
FedEx Connect Plus
PS
Great service and great communication between this service and the customer.
Thomas Beyer
13 June 2023
DHL Domestic Express
TB
helpful and patient customer service
Christina C
13 June 2023
DHL Express Worldwide
CC
I’ve been pleased with this company. I’ve received all of my packages in a timely fashion.
Abigail Diaz
11 June 2023
UPS Economy
AD
Had a wonderful experience. Item was packed with much care and shipped promptly.
Lamini BELEM
10 June 2023
FedEx International Economy
LB
Fast service reliable but expensive
Hi Lamini.
Thanks for your feedback.
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received to our warehouse address, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
Since you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
I hope the information provided is useful.
Kind Regards
Hayley
Thanks for your feedback.
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received to our warehouse address, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
Since you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
I hope the information provided is useful.
Kind Regards
Hayley
etienne tinant
10 June 2023
DHL Economy Select
ET
very good service
Dorin Ionut Ilie
09 June 2023
FedEx International Economy
DII
Great, fast deliver !
Thomas Quinney
09 June 2023
DHL Domestic Express
TQ
Excellent speed and communication. Highly recommend using this service.
Imogen
09 June 2023
FedEx Connect Plus
I
My favorite freight forwarding company. They are responsive, polite and committed to getting things done. There have been a few minor snags here and there, but the important thing is that they have always responded and straightened it out. The prices and the process are quite reasonable, as well.
Alessio
07 June 2023
DHL Economy Select
A
Perfect! Great assistance!
Liliya Erma
07 June 2023
FedEx Connect Plus
LE
Everything was easier than I thought, there was no point in my experience when I didn’t know what to do or where is my parcel.
nick light
03 June 2023
DHL Express Worldwide
NL
Very friendly, and as always gave me all the information I needed, with options.
Altogether very happy.
Altogether very happy.
Christophe De Cock
03 June 2023
FedEx Connect Plus
CDC
Easy to setup, a little confusing at first use, but after that, very easy to use. Good service, great communication.
Matthew
01 June 2023
FedEx Connect Plus
M
They got my packages to me in good condition. The system was mostly intuitive, even if the site design felt a little clunky at times.
Christopher Bailey
31 May 2023
DHL Express Worldwide
CB
Good customer service and timely responses to inquiries. My first and only order to date unfortunately had a bit of a mix up. Throughout the process, customer service was helpful and ultimately fixed the problem.
Patrick Weißer
31 May 2023
DPD Classic
PW
perfect service - quick and friendly!
Chinua Moore
24 May 2023
UPS Express Saver
CM
Customer service was excellent as usual however unlike previous occasions I was not able to choose which shipping company I wanted. The service from the shipper chosen was very poor and a little expensive. Hope I'm able a to choose who I want to ship with in the future
Hi Chinua
Many thanks for your feedback.
Your package was restricted for you to ship directly from your inbox due to one of the dimensions being over the customer account restricted limit of 120 cm. This classed the package as over sized and required a custom shipment to be processed from our side on your behalf.
Our UK warehouse concluded that the package was already suitably packed for shipping as received and it was not possible to reduce the package further in size. You were provided with the most cost effective courier option and shipping price for your car part package at the time of shipping. You can also find out more about our processes by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
We are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee;
If you have found a lower price for an identical service for your package, you are more than welcome to send us a link with the offer and we will do our best to match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, please send us a link with the offer and we will refund the shipping price in full.
As you have already shipped your goods and not taken advantage of our Price Match and Free Return to Sender options, please feel free to submit your request for a refund to our Customer Experience team via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/).
If you need any further assistance, please do not hesitate to contact our Customer Experience team.
Kind Regards
Hayley
Many thanks for your feedback.
Your package was restricted for you to ship directly from your inbox due to one of the dimensions being over the customer account restricted limit of 120 cm. This classed the package as over sized and required a custom shipment to be processed from our side on your behalf.
Our UK warehouse concluded that the package was already suitably packed for shipping as received and it was not possible to reduce the package further in size. You were provided with the most cost effective courier option and shipping price for your car part package at the time of shipping. You can also find out more about our processes by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
We are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee;
If you have found a lower price for an identical service for your package, you are more than welcome to send us a link with the offer and we will do our best to match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, please send us a link with the offer and we will refund the shipping price in full.
As you have already shipped your goods and not taken advantage of our Price Match and Free Return to Sender options, please feel free to submit your request for a refund to our Customer Experience team via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/).
If you need any further assistance, please do not hesitate to contact our Customer Experience team.
Kind Regards
Hayley
Erica V
20 May 2023
FedEx International Priority
EV
Forward2me is an awesome and much needed company! They offered exactly what the public needs, an ability to ship items from other countries that do not offer shipping to the USA. Forward2me offers a whole array of options to safely transport what I order overseas, regardless of the weight or size of the item. I am very pleased with how my first experience was with them, I will DEFINITELY be shipping with them again. :) Very happy customer!
Erin B
17 May 2023
DHL Express Worldwide
EB
Great!!!!!!
kazuma
17 May 2023
DHL Express Worldwide
K
There are many Japanese people around us who use forward2me, and it is very useful especially for purchasing EU-only products.
Also, the operators are very kind, and even if you are not good at English, you can get a satisfactory answer with translation software.
I will continue to use forward2me as it is very convenient!
Also, the operators are very kind, and even if you are not good at English, you can get a satisfactory answer with translation software.
I will continue to use forward2me as it is very convenient!
John Roberts
16 May 2023
FedEx Connect Plus
JR
This is the 2nd time I’ve used this service and I am quite pleased at how quickly I received my deliveries, which were in perfect condition too!