UK Parcel Forwarding from £18.85 to United States of America
Customer Feefo Reviews
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They waste no time whatsoever! The moment my packages reach I get an email which indicates such along with a picture of the package itself. I then pay and in most cases it goes out the same day, I love it. Prices can range from cheap to bearable as it all depends on what I am shipping so I know they really have no control over that aspect. The site is also user friendly and easy to navigate which is a plus.
I found the German delivery costs very expensive then i will never use it again as there are no options avalable for cheaper delivery choice and no chances offered to have picking up to be made by different carrier
Response:
Hi,Many thanks for taking the time to review our services however I'm sorry to hear that you are unhappy with the service offered from our Germany address.This warehouse is in its early days of development and due to the volume of parcels moving through this facility we are unable to offer the same rates for shipping with DHL as we do from our UK base.Once the volume of parcels increase we are hoping to add more options for shipping at this site which will give our customers more choice and hopefully will be able to offer more competitive pricing.I hope you will consider using this service again if the opportunity arises and you wish to purchase goods from Germany otherwise we do also offer shipping from Guernsey (Tax Free address), Japan and Turkey as well as our usual UK address.Please don't hesitate to get in touch if we can offer any other help with ensuring that you obtain the maximum value for shipping, our Customer Service team at info@forward2me.com are always happy to help. We also have communication on our site via Chat and Whatsapp if you have a more urgent query.Kind Regards,Tracy.
Expensive
Response:
Hi,Many thanks for your feedback.I'm pleased to hear that your overall view of forward2me is good however you found the cost of shipping a little more than you expected.Shipping costs are generally calculated on the amount of space the package takes up whilst in transit, this is called the volumetric weight and is how most couriers calculate shipping costs unless the actual package is heavier than the volumetric weight, the fees would then revert to charging on this actual weight.I see that your parcel did volume out more than the actual weight on this occasion so the shipping cost was calculated on the higher volumetric weight. The cost of our services however are also included in this price, it is not shipping alone. We include the use of the address, the acceptance, processing, dispatch and follow up customer care until your parcel is delivered.I hope this information helps going forward however if you would like to speak to one of our Customer Care team at any point to help you obtain the best value for shipping please feel free to contact us on info@forward2me.com. We are also available now on chat and whatsapp +44 1995 606060.Thank you once again for your feedback.Kind Regards,Tracy.
It is great that this service exists at all.... the only thing which makes me uncertain is the proces of selecting a courier - one day / afternoon a particular courier is available, next day the courier is not available... or the price may differ... confusing. Also, the combine and repack service is not always available. Overall I am happy with the service, the goods arrived safely.
I needed a couple of pictures from a coffee machine that arrived in bad shape, this was due to seller poor packaging. So i asked Forward2me for pictures so i could make a claim to the post office. All in all, took me 11 days for them to send the pictures I needed. First, sent a dark photo nothing was visible. Then, lighting was good but missing all contents from the box. Sent an email, who replied even questioned my request saying "they didn't understand" when I requested a picture of "all contents from the box visible in one picture". Of course they charged me with all the crappy pictures. They charge 2 pounds per picture (a scam), and my 94yr old grandma can take better pictures with her old cellphone. Only contact is possible via email which takes almost 2 days to be replied if you are lucky. Poor poor and slow communication, bad service and i just hope their packaging wasn't a total disaster as well.
First timer. Box arrived smashed up and 2 of the 3 items arrived destroyed. The quality of the cardboard box was flimsy. Recommend to insure your package. Would not recommend if they actually repackage and ship to you.
Maybe it falls on the delivery carrier or original merchant but overall, poor experience..
Response:
Hi, I'm really sorry to hear that your package has arrived with you damaged, I know this must be very disappointing. Although we ensure that great is taken with your parcel whilst it is with and do our very best to check that goods are safe and secure for international transit once the goods are in the couriers hands we have no control of how it is handled. Unfortunately it does look like something heavy has been dropped on the box whilst in transit. Please be assured that we would never allow a parcel to leave us in this state.I will contact you shortly for all the information regarding the damaged goods so we can submit a claim with our courier for the damage caused to your goods and any other issues you may have with the service.I hope this helps restore your faith in our service and take into account the damage has been caused whilst in the hands of the courier. Many thanks,Kind Regards,Tracy.
The time scales in turn round of parcels was good. The parcels arrived when stated but took quite a battering, luckily there were on this occasion nothing breakable. I would question whether something fragile would have survived. I thought the price was a bit high but I have nothing to compare with.
Response:
Hi,Many thanks for providing us with your thoughts on the service you received from forward2me.I'm pleased to hear that we dealt with your packages in a timely manner however they arrived with you a little worse for where. I see that you shipped them as a multi-piece shipment, I'm not sure if you are aware we do offer a combine and repack service where smaller parcels are repacked together as efficently as possible for shipping. This service not only ensures the goods are safe and secure for international transit it could also reduce the packages overall in size saving on shipping costs.The cost of shipping is generally based on the amount of space the items take up in transit which is called the volumetric weight. It is only when the actual weight is higher than the volumetric weight that the shipping fee is reverted back to being charged on the actual weight. I see that the actual weight of your shipment was smaller than the volumetric weight so the combine and repack service may have been beneficial for you by reducing the cost of shipping as well as protecting the parcels better for transit.I hope this information helps going forward however if you ever require assistance when shipping next time please get in touch with our Customer Service team at info@forward2me.com and we will be happy to guide you.Kind RegardsTracy.
The service was good, but exceptionally expensive
Response:
Hi,Many thanks for taking the time to review forward2me.I'm pleased that you are happy with the service we offer although the cost was more than you expected. I see that the actual size of the package (volumetric weight) was higher than the actual weight so the shipping fee was based on the higher volumetric weight.We do offer a combine and repack service where our warehouse team will evaluate the package to see if it can be reduced in size to save on the volumetric weight. Shipping within the UK is generally based on the actual weight so some sellers/retailers ship the goods in much larger boxes than necessary seeing as this does not affect the price within the UK.This does however affect the price for international shipping especially when shipping by air so the combine and repack service is very useful to our customers to ensure that they obtain the maximum value for shipping.I hope this suggestion will help you going forward so you can obtain the best possible price for shipping.Please don't hesitate to get in touch with our Customer Service team at info@forward2me.com if you need help requesting this service next time you ship with us.Kind Regards,Tracy.
I was forwarding two packages bought from Amazon.UK, one of which was not showing up in my Forward2me inbox. After I contacted F2M, they suggested that it was probably due to a delivery problem on Amazon side and that I should request that Amazon send it again. Amazon were unable to confirm that the package had been delivered, so it was re-sent and from there, the delivery by F2M to home was exactly as expected. One aspect which I think could be an improvement is if it was possible to set the delivery to a pick-up spot, such as the Luxembourg Post operated Packup boxes or gas stations (DHL allows delivery to these spots)