Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Joe
31 January 2025
FedEx Connect Plus
J
Excellent service and support. Very quick response. Mahalo!
Thank you for the 5 star review.
HECTOR HUERTA
26 January 2025
FedEx Connect Plus
HH
fast service, smooth communication, affordable pricing , best customer service. grade AAAA++++
Many thanks for the 5 star review. 😊
Noemie
24 January 2025
FedEx Connect Plus
N
Very good experience. It was the first time I had been through this kind of service and I was a little worried but it went very well. The only negative point is that I purposely sent the invoice of my package so that they knew what was inside and they still decided to open it anyway to check. This delayed the shipment of my package. But nothing very long.
Many thanks for the 5 star review. 😊
Clayton
14 January 2025
FedEx Connect Plus
C
Once again Forward2Me delivers excellent service. Cannot find any fault with them. Competitively priced and fast & secure shipping.
Many thanks for the 5 star review. 😊
MARIA LANGENSKIÖLD
14 January 2025
UPS Standard Single
ML
Fastness surprised me
Many thanks for the 5 star review. 😊
Alberto
10 January 2025
UPS Standard Single
A
Ready to fix any issue encountered.
Prompt and kind.
Excellent communication.
Prompt and kind.
Excellent communication.
Hi Alberto,
Thanks for your feedback.
We understand that our warehouse team is handling the description of your goods for your shipment. However, we encourage all customers to either upload an invoice or describe the contents of any incoming packages arriving at our warehouse.
The benefit of uploading an invoice is that it simplifies the process, as you don’t need to manually describe the contents of your order. Once you upload the invoice, we will automatically handle the description of your items for you.
If you don’t have an invoice or if it’s in a non-English language, you can still use the page to describe your package. The details you provide will help expedite the processing of your shipment, ensuring that it moves through our system just as smoothly as if you had provided an invoice. This feature helps save time and ensures accuracy in processing your items for customs and delivery.
If you need any assistance with this, feel free to reach out.
Best regards,
Customer Satisfaction
Thanks for your feedback.
We understand that our warehouse team is handling the description of your goods for your shipment. However, we encourage all customers to either upload an invoice or describe the contents of any incoming packages arriving at our warehouse.
The benefit of uploading an invoice is that it simplifies the process, as you don’t need to manually describe the contents of your order. Once you upload the invoice, we will automatically handle the description of your items for you.
If you don’t have an invoice or if it’s in a non-English language, you can still use the page to describe your package. The details you provide will help expedite the processing of your shipment, ensuring that it moves through our system just as smoothly as if you had provided an invoice. This feature helps save time and ensures accuracy in processing your items for customs and delivery.
If you need any assistance with this, feel free to reach out.
Best regards,
Customer Satisfaction
Alexander Zonneveld
10 January 2025
UPS Express Saver
AZ
This was my first time using this service or any service like this, the whole experience was really easy and straight forward. I was notified when my package arrived and was able to get it shipped to Australia with no problem.
I would recommend using forward2me if you need to get anything ship from overseas to your door.
I would recommend using forward2me if you need to get anything ship from overseas to your door.
Thank you for sharing your experience!
We’re happy to hear that your first time using our service was smooth and straightforward. It’s great to know that you found the notifications helpful and had no issues getting your package shipped to Australia.
We truly appreciate your recommendation and look forward to assisting you again whenever you need something shipped from overseas to your doorstep! 😊
We’re happy to hear that your first time using our service was smooth and straightforward. It’s great to know that you found the notifications helpful and had no issues getting your package shipped to Australia.
We truly appreciate your recommendation and look forward to assisting you again whenever you need something shipped from overseas to your doorstep! 😊
HENNING TRANBERG
07 January 2025
UPS Standard Single
HT
Smooth experience, flawless delivery
Many thanks for the 5 star review. 😊
Martin Deschermeier
07 January 2025
UPS Express Saver
MD
Trotz der anstehenden Feiertage wurde das Paket pünktlich geliefert!
Many thanks for the 5 star review. 😊
Jorge Goyco
06 January 2025
UPS Express Saver
JG
All in all it was a good experience having Forward2me send me the wallpaper I ordered. However, the wallpaper arrived at their facility on November 26, 2024, and they didn’t forward it until December 18th.
Thank you for your feedback. We appreciate you letting us know about the delay in forwarding your wallpaper. We understand that receiving your order in a timely manner is important, and we apologize for the extended wait.
We are always looking for ways to improve our services, and your feedback is valuable to us.
Thank you again for your feedback.
Customer Satisfaciton
We are always looking for ways to improve our services, and your feedback is valuable to us.
Thank you again for your feedback.
Customer Satisfaciton
Andres
05 January 2025
FedEx Connect Plus
A
Very good 👍
Very good 👍
Very good 👍
Many thanks for the 5 star review. 😊
Customer
05 January 2025
UPS Standard Single
C
Great experience!
Many thanks for the 5 star review. 😊
Amin
05 January 2025
FedEx International Economy
A
Once re packaged, the cost tripled! There was no estimate of the cost of shipping prior to choosing the option of repackaging and you can't undo it!
Hi Amin,
Thank you for sharing your feedback with us.
When you submit a repack request, we provide an estimated price range based on the current weight and dimensions of your package.
In this instance, I see that you requested a repack for safety reasons. It's important to note that while we aim to minimize dimensions during repacking, ensuring the package's safety might result in an increase in size. This, can lead to a higher shipping fee.
The benefit of safety repacking is that it helps protect your goods from potential damage during international shipping. By ensuring that your items are securely packaged and compliant with courier requirements, we aim to deliver your shipment in excellent condition, giving you peace of mind.
We appreciate your understanding, as protecting your goods is always our top priority.
Customer Satisfaction Team
Thank you for sharing your feedback with us.
When you submit a repack request, we provide an estimated price range based on the current weight and dimensions of your package.
In this instance, I see that you requested a repack for safety reasons. It's important to note that while we aim to minimize dimensions during repacking, ensuring the package's safety might result in an increase in size. This, can lead to a higher shipping fee.
The benefit of safety repacking is that it helps protect your goods from potential damage during international shipping. By ensuring that your items are securely packaged and compliant with courier requirements, we aim to deliver your shipment in excellent condition, giving you peace of mind.
We appreciate your understanding, as protecting your goods is always our top priority.
Customer Satisfaction Team
Luis Manga fernandez
04 January 2025
FedEx Connect Plus
LMF
Muy agradecido por vuestros servicios son perfectos muchas gracias
Gillian Trotter
03 January 2025
UPS Standard Single
GT
This was the first time I used this service. They were brilliant. My items arrived at the hub and were repackaged and I chose what shipping service I would like. Both Forward2me and the Shipping company kept me informed all the way with email messages until my package was delivered safely. Excellent Service.
Thank you so much for your kind words! We're happy to hear that your experience with us was a positive one. It’s great to know that our repackaging service and communication kept you informed every step of the way. We look forward to serving you again in the future.
Customer Satisfaction Team
Customer Satisfaction Team
Juan Manuel
01 January 2025
UPS Standard Single
JM
The delivery process is fast and reliable. Additionally, you can choose from various transport companies with different services and prices with the possibility of including transport security.
Completely satisfied with Forwrad2me.
Completely satisfied with Forwrad2me.
Natasha
31 December 2024
UPS Standard Single
N
I have to say everything went very smoothly! I'll use your services again, definitely.
angela givon
30 December 2024
FedEx International Economy
AG
Easy to use and great customer service
sl
30 December 2024
FedEx International Priority
S
Great job!!
Josh Meyer
30 December 2024
UPS Express Saver
JM
Fantastic service and fast delivery
Erwin Hermann
29 December 2024
UPS Worldwide Expedited
EH
Received package in less than a week. Everything went smoothly and customer service responded right away.
Thank you for sharing your experience! We're so pleased to hear that your package arrived in less than a week and that everything went smoothly. It’s great to know that our customer service was able to assist you promptly.
Customer Satisfaction Team
Customer Satisfaction Team
Nathan
29 December 2024
FedEx International Priority
N
Went exactly as they said it would. Ease of use was simple. Will definitely use again. I used the German location.
Thank you so much for your feedback! We're happy to hear that everything went smoothly and that you found the process simple and easy to use. We're also happy to know that your experience with our German location met your expectations.
Customer Satisfaction Team
Customer Satisfaction Team
juan melendrez
28 December 2024
UPS Express Saver
JM
my experience was great in the way that they answer every questio wether it was one a day or multiple questions. it was my first time using this service and they made it easier,they helped ease my mind every step.of the way and my packaged arrived quickly and safely
Thank you so much for your kind words! We're happy to hear that your experience was great and that our team was able to assist with all your questions, whether it was one or many. We're glad we could make your first time using our service easier and that we were able to help ease your mind throughout the process. It's wonderful to know that your package arrived quickly and safely.
Many thanks,
Customer Satisfaction Team
Many thanks,
Customer Satisfaction Team
Ben Gabay
25 December 2024
FedEx International Priority
BG
I used the service twice and was deeply disappointed by the outrageous pricing. The experience was frustrating, the service was also very bad, and the cost was simply unreasonable. I definitely won’t order from them again.
Thank you for your feedback!
I see that your shipment did not take advantage of our repack savings. Your item was shipped with an actual weight of 0.72 kg, but the dimensions of the package are 56x47x11 cm. When we calculate the volumetric weight, which takes into account both the size and weight of the package, it comes out to 5.79 kg.
Volumetric weight is used by couriers to determine the shipping cost based on the amount of space the package occupies rather than just its physical weight. In this case, because the volumetric weight (5.79 kg) is higher than the actual weight (0.72 kg), the shipping cost is based on the volumetric weight, which results in a higher shipping fee.
If your item had been repacked to reduce its size, we could have lowered the volumetric weight, potentially saving on shipping costs. If you'd like to explore this option in the future, please let us know!
Customer Satisfaction Team
I see that your shipment did not take advantage of our repack savings. Your item was shipped with an actual weight of 0.72 kg, but the dimensions of the package are 56x47x11 cm. When we calculate the volumetric weight, which takes into account both the size and weight of the package, it comes out to 5.79 kg.
Volumetric weight is used by couriers to determine the shipping cost based on the amount of space the package occupies rather than just its physical weight. In this case, because the volumetric weight (5.79 kg) is higher than the actual weight (0.72 kg), the shipping cost is based on the volumetric weight, which results in a higher shipping fee.
If your item had been repacked to reduce its size, we could have lowered the volumetric weight, potentially saving on shipping costs. If you'd like to explore this option in the future, please let us know!
Customer Satisfaction Team
Stefan Gemzell
24 December 2024
FedEx Connect Plus
SG
Excellent service 10/10
Many thanks for the 5 star review. 😊
ruju
24 December 2024
FedEx Connect Plus
R
Too expensive
Thank you for your feedback.
At Forward2me, we are dedicated to offering our customers the most competitive prices in the industry. We provide a price match guarantee and free Return to Sender service.
If you find a lower price for the same service before making a shipment request, simply send us the link, and we will match the price. If you change your mind after we’ve received your parcel at our warehouse, you can use our free Return to Sender service, and we will handle the return at no cost to you. If you find a lower price after receiving your parcel, just send us the link, and we’ll refund the shipping cost in full. Since you haven’t yet used our Price Match or Free Return to Sender services, please submit your refund request via live chat or through the contact form on our website: (https://www.forward2me.com/price-match-guarantee/)
For more information about our services, you can explore our resource hub, where our experts provide details on volumetric weight, fuel surcharges, taxes, and other key topics: (https://www.forward2me.com/ask-the-experts/)
Customer Satisfaction Team
At Forward2me, we are dedicated to offering our customers the most competitive prices in the industry. We provide a price match guarantee and free Return to Sender service.
If you find a lower price for the same service before making a shipment request, simply send us the link, and we will match the price. If you change your mind after we’ve received your parcel at our warehouse, you can use our free Return to Sender service, and we will handle the return at no cost to you. If you find a lower price after receiving your parcel, just send us the link, and we’ll refund the shipping cost in full. Since you haven’t yet used our Price Match or Free Return to Sender services, please submit your refund request via live chat or through the contact form on our website: (https://www.forward2me.com/price-match-guarantee/)
For more information about our services, you can explore our resource hub, where our experts provide details on volumetric weight, fuel surcharges, taxes, and other key topics: (https://www.forward2me.com/ask-the-experts/)
Customer Satisfaction Team
Jelena Mirosavljevic
24 December 2024
UPS Standard Single
JM
My shipment was opened and then repacked with the remark that was done because I didn't upload the invoice for it, but I did. After uploading it was stated that the items are manually added. This makes no sense, but ok. The shipment arrived neatly packed and in excellent shape.
Thank you for your feedback, and we apologize for any confusion caused regarding the invoice upload. We understand your concern about the repacking, and we appreciate your understanding. We're glad to hear that the shipment arrived in excellent condition and was well-packed. If you have any further questions or need assistance with future shipments, please don't hesitate to reach out.
Customer Satisfaction Team
Customer Satisfaction Team
F.Alblharith
23 December 2024
FedEx International Economy
F
It was a good experience indeed.
Thank you for your feedback! We're happy to hear that you had a good experience. If there's anything else we can assist you with, please don't hesitate to reach out.
Customer Satisfaction Team
Customer Satisfaction Team
Abdulla Bukhari
23 December 2024
FedEx International Priority
AB
Loved everything you have done
Also you guys respond to me every time I sent you a message
Will definitely deal with you again and again 🥰😍
Also you guys respond to me every time I sent you a message
Will definitely deal with you again and again 🥰😍
Thank you so much for your kind words! 😊 We're happy to hear that you loved everything we did. It's always a pleasure assisting you, and we appreciate your trust in us. We'll be here whenever you need us again! 🥰 Looking forward to working with you again soon!
Rafał Wójcik
21 December 2024
UPS Express Saver
RW
Very good experience
Many thanks for the 5 star review. 😊
Hildur
19 December 2024
FedEx International Economy
H
Safe and fast service
Many thanks for the 5 star review. 😊
David Eriksson
18 December 2024
DHL Economy Select
DE
Amazing service.
Carlos Barbosa
17 December 2024
DHL Economy Select
CB
Very confusing experience
The information in not clear
The qualification of the goods is not clear
The information in not clear
The qualification of the goods is not clear
Thanks for the feedback.
Please be informed that the item you are shipping is classified as dangerous goods, which requires special handling. Forward2me is fully approved for shipping dangerous goods, and we are the only parcel forwarding service with the necessary accreditation to handle such shipments.
Due to the nature of the goods, the shipping process will be manually processed, and we can only ship them using DHL' service to ensure compliance with safety standards.
Best regards,
Customer Satisfaction Team
Please be informed that the item you are shipping is classified as dangerous goods, which requires special handling. Forward2me is fully approved for shipping dangerous goods, and we are the only parcel forwarding service with the necessary accreditation to handle such shipments.
Due to the nature of the goods, the shipping process will be manually processed, and we can only ship them using DHL' service to ensure compliance with safety standards.
Best regards,
Customer Satisfaction Team
Marcus Forssman
17 December 2024
DHL Express Worldwide
MF
Funkade kanon
Many thanks for the 4 star review. 😊
Lupe Sorto
16 December 2024
DHL Express Worldwide
LS
The experience was great. The customer service team was able to inquire on my concerns on how these things work out. I would definitely be working with you guys again as I feel more comfortable now.
Thank you so much for your kind words! We're happy to hear that you had a great experience with our customer service team and that we were able to address your concerns. Your comfort and satisfaction are our top priorities, and we look forward to working with you again in the future. If you need anything, feel free to reach out anytime!
Jasna Karanovic
16 December 2024
UPS Worldwide Expedited
JK
Great
**********
**********
Many thanks for the 5 star review. 😊
SAKURA
14 December 2024
FedEx International Economy
S
Enjoy your orders delivered timely and efficiently by forward2me wherever in the world you are.
C K
13 December 2024
DHL Express Worldwide
CK
Always excellent service with prompt replies and helpful staff that really go above and beyond for you
Many thanks for the 5 star review. 😊
Jens
13 December 2024
UPS Express Saver
J
Very professional service, all great. Certainly again next time.
Thank you so much for your kind review! We're thrilled to hear that you had a great experience with our service. We look forward to assisting you again in the future.
If you ever need anything, don't hesitate to reach out.
Best regards,
Customer Satisfaction Team
If you ever need anything, don't hesitate to reach out.
Best regards,
Customer Satisfaction Team
Mohammed Alnaqash
12 December 2024
FedEx Connect Plus
MA
Trusting, perfect support
Many thanks for the 5 star review. 😊
Sophia Moisiadis
10 December 2024
DHL Express Worldwide
SM
Great service
Many thanks for the 5 star review. 😊
Malaysia
10 December 2024
FedEx Connect Plus
M
More expensive than shipping direct from retailer. Limited shipping options. Good concept but not a time or money saver.
Hi Malaysia,
Thank you for your feedback.
At Forward2me, we are committed to offering our customers the lowest prices in the industry. We provide a Price Match, Return to Sender, and Refund Guarantee for your peace of mind.
Price Match: If you find a lower price for an identical service before requesting a shipment, simply send us a link to the offer, and we will match the price.
Return to Sender: If you change your mind after your parcel has arrived at our warehouse, you can use our free Return to Sender service, and we will handle the return at no cost to you.
Since you have not yet utilized our Price Match or Free Return to Sender options, please submit your request for a request via live chat or through the contact form on our website here: Price Match Guarantee.
For more details about our processes, including information on volumetric weight, fuel surcharges, taxes, and other important aspects, please visit our resource hub here: Ask the Experts. https://www.forward2me.com/ask-the-experts/)
I hope this information proves helpful.
Best regards,
Customer Satisfaction Team
Forward2me
Thank you for your feedback.
At Forward2me, we are committed to offering our customers the lowest prices in the industry. We provide a Price Match, Return to Sender, and Refund Guarantee for your peace of mind.
Price Match: If you find a lower price for an identical service before requesting a shipment, simply send us a link to the offer, and we will match the price.
Return to Sender: If you change your mind after your parcel has arrived at our warehouse, you can use our free Return to Sender service, and we will handle the return at no cost to you.
Since you have not yet utilized our Price Match or Free Return to Sender options, please submit your request for a request via live chat or through the contact form on our website here: Price Match Guarantee.
For more details about our processes, including information on volumetric weight, fuel surcharges, taxes, and other important aspects, please visit our resource hub here: Ask the Experts. https://www.forward2me.com/ask-the-experts/)
I hope this information proves helpful.
Best regards,
Customer Satisfaction Team
Forward2me
Ran Achituv
07 December 2024
UPS Express Saver
RA
streamlined service you can count on
Many thanks for the 5 star review. 😊
Jae
07 December 2024
FedEx International Economy
J
Forward2me makes every transaction run smoothly. Prices are on the expensive side to be very honest but I’ve never had an issue so far
Many thanks for the 5 star review. 😊
Gurminder
07 December 2024
FedEx International Economy
G
Fast shipping
Many thanks for the 5 star review. 😊
Jan
05 December 2024
FedEx International Economy
J
everything was flawless
ayse h.
04 December 2024
DHL Express Worldwide
AH
I used the US warehouse for the first time and bought shampoo and conditioner. They insisted that because there is a miniscule amount of alcohol in the formulas (alcohol is about the 40th item on the ingredients list available on the sellers website, the link of which I provided), the package is classified as a dangerous good, and must be shipped accordingly, in other words super expensively (USD 200!!)... I left a complaint, they replied offering help, but it took more than a month for them to get back to me, even after my reminders, saying that the seller did not return to them to confirm..
Thank you for your feedback.
I’m pleased to inform you that the issue has been resolved internally, and we’re glad to hear that you are satisfied with the resolution provided.
Best Regards,
Customer Support Team
Forward2Me
I’m pleased to inform you that the issue has been resolved internally, and we’re glad to hear that you are satisfied with the resolution provided.
Best Regards,
Customer Support Team
Forward2Me
Daniela
04 December 2024
UPS Express Saver
D
Great customer service and communication!
Speedy delivery of goods from Germany.
Can only recommend!!!
Speedy delivery of goods from Germany.
Can only recommend!!!
Albert
04 December 2024
FedEx Connect Plus
A
I am verry happy with this company.
They work so good and wel.
Every thing is alright.
I have truts for them
They work so good and wel.
Every thing is alright.
I have truts for them
Sameer Zahrallyali
04 December 2024
FedEx International Priority
SZ
Professional management of parcels. Excellent customer care. Quick services and good prices.