Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

very fast and efficient and information on track and user friendly

Unknown

Very quick and easy to use

Video game

They waste no time whatsoever! The moment my packages reach I get an email which indicates such along with a picture of the package itself. I then pay and in most cases it goes out the same day, I love it. Prices can range from cheap to bearable as it all depends on what I am shipping so I know they really have no control over that aspect. The site is also user friendly and easy to navigate which is a plus.

Unknown

Quick excellent service. The rep I contacted was insightful and courtesy. I was informed quickly of my package arriving. And delivery was fast.

Plastic Toy

Fast service and great pricing

Biscuit Barrel

I found the German delivery costs very expensive then i will never use it again as there are no options avalable for cheaper delivery choice and no chances offered to have picking up to be made by different carrier
forward2me

Response:

Hi,Many thanks for taking the time to review our services however I'm sorry to hear that you are unhappy with the service offered from our Germany address.This warehouse is in its early days of development and due to the volume of parcels moving through this facility we are unable to offer the same rates for shipping with DHL as we do from our UK base.Once the volume of parcels increase we are hoping to add more options for shipping at this site which will give our customers more choice and hopefully will be able to offer more competitive pricing.I hope you will consider using this service again if the opportunity arises and you wish to purchase goods from Germany otherwise we do also offer shipping from Guernsey (Tax Free address), Japan and Turkey as well as our usual UK address.Please don't hesitate to get in touch if we can offer any other help with ensuring that you obtain the maximum value for shipping, our Customer Service team at info@forward2me.com are always happy to help. We also have communication on our site via Chat and Whatsapp if you have a more urgent query.Kind Regards,Tracy.

Unknown

Good service excellent customer service.good job.

Unknown

super rapide et efficace.

Book

Always a perfect service! When the service is perfect, there isn't much left to say besides, thank you!

T shirt

同梱依頼後の迅速な対応、素早い発送手続きがいい

Unknown

Expensive
forward2me

Response:

Hi,Many thanks for your feedback.I'm pleased to hear that your overall view of forward2me is good however you found the cost of shipping a little more than you expected.Shipping costs are generally calculated on the amount of space the package takes up whilst in transit, this is called the volumetric weight and is how most couriers calculate shipping costs unless the actual package is heavier than the volumetric weight, the fees would then revert to charging on this actual weight.I see that your parcel did volume out more than the actual weight on this occasion so the shipping cost was calculated on the higher volumetric weight. The cost of our services however are also included in this price, it is not shipping alone. We include the use of the address, the acceptance, processing, dispatch and follow up customer care until your parcel is delivered.I hope this information helps going forward however if you would like to speak to one of our Customer Care team at any point to help you obtain the best value for shipping please feel free to contact us on info@forward2me.com. We are also available now on chat and whatsapp +44 1995 606060.Thank you once again for your feedback.Kind Regards,Tracy.

Coat

All perfect, tout est parfait

Unknown

Great communication and quick service!!!

Unknown

quick & efficient good to deal with

Unknown

Great service, good communication and fast shipping

Jacket

I would highly appreciate it if you could provide cheaper shipping options. Sometimes I may not need the goods urgently and would rather pay less for a cheaper shipping option although waiting time would be longer . Please consider this.

Trousers

Excellent.

Bike Part

always great service

Unknown

Absolutely spectacular service! Prompt responses to questions and quick delivery! Very friendly and very approachable. Absolutely would recommend!

Mens Clothing

発送も商品到着後の反映も早く、すぐに届くのでいつも利用してます。また今度利用したいと思います。

Box of Face Masks

Prompt customer service. Smooth and quick process.

air filter

servizio che funziona molto bene. Rispondono rapidamente in caso di problemi. molto soddisfatto

Unknown

Service rapide et efficace. Très bon suivi. Je le recommande 👍

Phone case

Forward2me service is excellent in all aspects: no issues to send goods to their address, a lot of options to forward good to my home address, fair options to pay for the service, and everything is completed promptly on time.

Unknown

Forward2me was the perfect company to help me obtain some region exclusive sneakers that I absolutely needed! Communication was great and the entire process was a breeze. Looking forward to my next shipment!

Unknown

きちんと届きました。

Unknown

Good service, a bit pricey though.

Unknown

Just perfect

Unknown

I have used it several times, but all the luggage has arrived safely

Metal tool - work bench vice

It is great that this service exists at all.... the only thing which makes me uncertain is the proces of selecting a courier - one day / afternoon a particular courier is available, next day the courier is not available... or the price may differ... confusing. Also, the combine and repack service is not always available. Overall I am happy with the service, the goods arrived safely.

Unknown

I needed a couple of pictures from a coffee machine that arrived in bad shape, this was due to seller poor packaging. So i asked Forward2me for pictures so i could make a claim to the post office. All in all, took me 11 days for them to send the pictures I needed. First, sent a dark photo nothing was visible. Then, lighting was good but missing all contents from the box. Sent an email, who replied even questioned my request saying "they didn't understand" when I requested a picture of "all contents from the box visible in one picture". Of course they charged me with all the crappy pictures. They charge 2 pounds per picture (a scam), and my 94yr old grandma can take better pictures with her old cellphone. Only contact is possible via email which takes almost 2 days to be replied if you are lucky. Poor poor and slow communication, bad service and i just hope their packaging wasn't a total disaster as well.

Mens cardigan

Servizio veloce e puntuale

Pair of Earrings

Excellent service - fast and great value for money.

Unknown

Prompt delivery and package arrived in good condition.

Nike Trainers

its good shipping company

Unknown

velocità e precisione nell'imallo

Pack of Throat Lozenges

Worked as expected.

Unknown

First timer. Box arrived smashed up and 2 of the 3 items arrived destroyed. The quality of the cardboard box was flimsy. Recommend to insure your package. Would not recommend if they actually repackage and ship to you. Maybe it falls on the delivery carrier or original merchant but overall, poor experience..
forward2me

Response:

Hi, I'm really sorry to hear that your package has arrived with you damaged, I know this must be very disappointing. Although we ensure that great is taken with your parcel whilst it is with and do our very best to check that goods are safe and secure for international transit once the goods are in the couriers hands we have no control of how it is handled. Unfortunately it does look like something heavy has been dropped on the box whilst in transit. Please be assured that we would never allow a parcel to leave us in this state.I will contact you shortly for all the information regarding the damaged goods so we can submit a claim with our courier for the damage caused to your goods and any other issues you may have with the service.I hope this helps restore your faith in our service and take into account the damage has been caused whilst in the hands of the courier. Many thanks,Kind Regards,Tracy.

Ladies Coat

Perfect service! Thank you very much!

Coat Hooks

The time scales in turn round of parcels was good. The parcels arrived when stated but took quite a battering, luckily there were on this occasion nothing breakable. I would question whether something fragile would have survived. I thought the price was a bit high but I have nothing to compare with.
forward2me

Response:

Hi,Many thanks for providing us with your thoughts on the service you received from forward2me.I'm pleased to hear that we dealt with your packages in a timely manner however they arrived with you a little worse for where. I see that you shipped them as a multi-piece shipment, I'm not sure if you are aware we do offer a combine and repack service where smaller parcels are repacked together as efficently as possible for shipping. This service not only ensures the goods are safe and secure for international transit it could also reduce the packages overall in size saving on shipping costs.The cost of shipping is generally based on the amount of space the items take up in transit which is called the volumetric weight. It is only when the actual weight is higher than the volumetric weight that the shipping fee is reverted back to being charged on the actual weight. I see that the actual weight of your shipment was smaller than the volumetric weight so the combine and repack service may have been beneficial for you by reducing the cost of shipping as well as protecting the parcels better for transit.I hope this information helps going forward however if you ever require assistance when shipping next time please get in touch with our Customer Service team at info@forward2me.com and we will be happy to guide you.Kind RegardsTracy.

Jacket -

Did everything they promised seamlessly. A great, easy experience.

Unknown

Hurtig eksprdition

Unknown

Excellent service ! simple et fiable .Je suis trés satisfait

Unknown

The service was good, but exceptionally expensive
forward2me

Response:

Hi,Many thanks for taking the time to review forward2me.I'm pleased that you are happy with the service we offer although the cost was more than you expected. I see that the actual size of the package (volumetric weight) was higher than the actual weight so the shipping fee was based on the higher volumetric weight.We do offer a combine and repack service where our warehouse team will evaluate the package to see if it can be reduced in size to save on the volumetric weight. Shipping within the UK is generally based on the actual weight so some sellers/retailers ship the goods in much larger boxes than necessary seeing as this does not affect the price within the UK.This does however affect the price for international shipping especially when shipping by air so the combine and repack service is very useful to our customers to ensure that they obtain the maximum value for shipping.I hope this suggestion will help you going forward so you can obtain the best possible price for shipping.Please don't hesitate to get in touch with our Customer Service team at info@forward2me.com if you need help requesting this service next time you ship with us.Kind Regards,Tracy.

Unknown

すごく信用できる会社でした。

Unknown

Very Quick delivery! excellent

ring Monitoring Camera

I was forwarding two packages bought from Amazon.UK, one of which was not showing up in my Forward2me inbox. After I contacted F2M, they suggested that it was probably due to a delivery problem on Amazon side and that I should request that Amazon send it again. Amazon were unable to confirm that the package had been delivered, so it was re-sent and from there, the delivery by F2M to home was exactly as expected. One aspect which I think could be an improvement is if it was possible to set the delivery to a pick-up spot, such as the Luxembourg Post operated Packup boxes or gas stations (DHL allows delivery to these spots)
forward2me

Response:

Hi Lukas,Many thanks for taking the time to review our services.I'm pleased to hear that you have managed to sort out the problems with the original Amazon delivery and your goods arrived with us safely in the end so we could forward them to you.We also appreciate your suggestions regarding delivery to pick up points. This is something we have considered and I believe with some couriers this can be arranged after dispatch and before delivery via SMS text messages. Some customers do already organise deliveries to DHL Packstations and UPS pick up points in this way which I know is very useful especially if you are not home during the day and are working.Our options with the couriers are improving all the time and when these kind of options are available to us we will look to pass them to our customers.Thank you once again for your feedback and we hope to help you with shipping again soon.Kind Regards,Tracy.

Unknown

Perfect! Really prompt service, with many options and accurate notifications!

Unknown

Very straightforward process and timely service. Will definitely use again if the need arises!

Unknown

Excellent service !!!