Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Wireless Led Controller

FedEx International Priority
Shipping pas processed overnight and on the weekends.
Amazing stuff.

Perfume - 5ml

DHL Express Worldwide
Goods were well packaged in the original packaging. Responsive to email inquiries.

Video game

DHL Express Worldwide
Help me change my profile details more easily.

Figurine set

DHL Economy Select
Excelente servicio. El paquete llegó rápido y en perfectas condiciones.

Unknown

UPS Standard Single
⭐️⭐️⭐️⭐️⭐️

Unknown

DHL Express Worldwide
The service is very good. I have some demage issues after receiving, they still provided the good service for communiting with carrier, very responsible. I trust forward2me and will continue to use their service.

Unknown

DHL Economy Select
I had one item forwarded from Germany, and the item was handled and delivered properly - in just a few days.

Vinyl Record

DHL Express Worldwide
great service

Unknown

FedEx Connect
Easy to use forwarding service that quickly alerts you when freight is available and quickly dispatches out of the facility to move with the importing carrier you select.

Unknown

FedEx International Economy
Thank you Aimee and Anna. They quickly solved a problem I was facing with shipping. Looking forward to deal with you again.

Unknown

DHL Express Worldwide
Does exactly what they say it does. Would definitely use this service again.

Unknown

UPS Standard Single
Impeccable service ! Nice we can shop and order from the UK without a hassle. It was fast and all went fine. Definitely recommended !

Smartphone

DHL Express Worldwide
Rapido e eficaz. Pela terceira vez consegui comprar o meu telemovel com a Vossa ajuda.

Electronic Device - slow cooker

FedEx International Economy
Too expensive.
forward2me

Response:

Hi,

Many thanks for your feedback, this is very important to us.

I'm sorry that you have found using our services expensive, shipping costs are based on the amount of space the shipment takes up ( this is called the volumetric weight). The shipping costs would only be calculated on the actual weight if this exceeds the volumetric weight.

The cost of shipping also includes our services, the use of the address, the acceptance, processing, storing and dispatch of your goods when you are ready for shipping.

forward2me are continually working with our couriers to obtain the best price possible for shipping and hope to have more budget offerings as soon as possible.

Kind regards,
Tracy.

Unknown

UPS Standard Single
Great service, I got the clothing I wanted that was sold out in EU but still available in UK. As a first time customer, my question was answered promptly. Within a few hours from arriving at the warehouse, my package was already forwarded and on its way for me. Highly recommended.

Unknown

DHL Express Worldwide
Veri good!!

Smartphone

DHL Express Worldwide
Super easy to use, fast, several carrier options, clear information all the time about the status of the package... In summary, great company!!

Unknown

DHL Express Worldwide
So pleased with this service! Great communication, fast and reliable!

Unknown

FedEx International Economy
it took two months to get to me, first time...
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm sorry to hear that it took so long for your shipment to be delivered, I have checked the tracking and can see that your shipment encountered some FedEx Operational delays initially and then there was an issue with the clearance of your goods once the shipment arrived in Chile.

I do sincerely apologise for the delay this caused you and agree this is far too long for a parcel to be received. I will ask one of the Customer Experience Team to contact FedEx to see if they will offer any compensation for the delay you have experienced however since it is 2 weeks since the final delivery has it may now be too late to submit a claim for compensation.

I have checked our emails and can't see that you brought this to our attention before you submitted this review, please always contact our Customer Experience team as soon as you encounter an issue either with a shipment and our team can contact the courier immediately providing you with full support until your shipment has been delivered.

I hope this helps re-assure you going forward and that this won't deter you from using our services again in the future.

Kind regards,
Tracy.

Sim Card

FedEx International Economy
Put parcel in new box for me without extra charge fast efficient and generous,
i receives my parcel very quick and drivers are friendly.

Thank you

Smartphone

DHL Express Worldwide
Great service. Got quick answers to my queries and product came to me rather quickly.

Unknown

DHL Express Worldwide
excellent i like

ceramic Bowl

FedEx International Priority
Rediculously expensive!! I was charged over $400 to ship one small box from the UK to Australia. I was charged more then my chosen shipping method quoted price. I was also charged to repack my items into one box. The size of the box i received that my items were repackaged into, was double the size of a shoebox to give you an idea.
The items were packaged well, but its an absolute shame about the price, as i wont be using the service again because of that reason!! So my advice, unless your rich, or dont care about the cost of things, maybe give it some thought regarding alternatives.
forward2me

Response:

Hi,

Many thanks for your feedback however I'm sorry to hear that you are unhappy with the cost of using our service. I have checked the price paid for shipping your goods which included the Goods and Service tax on the value of your goods which is passed back to the Australian government and the total amount paid was £134.06 which converts to approximately $245 AUS not $400 so I'm unsure where this figure has come from.

Shipping prices are based on the amount of space the shipment takes up in transit, this is called the volumetric weight. The shipping costs are only calculated on the actual weight if this is higher than the volumetric weight.

When your goods arrived in three separate packages we recommended that we repacked them into one box, being ceramics, this was much safer and on completion of the repack this actually reduced the overall packaging of your goods. I have checked our pricing and this actually saved £33.19 overall from the original shipping price quoted.

The price paid for shipping also includes the use of our address, the acceptance, processing, storing of your parcels until shipping and providing all the relevant paperwork for export from the UK. This includes the collection of Goods and Services tax on the UK to ensure that your shipments are cleared through customs much more quickly than if these fees were collected at the border.

We feel that we offer a very good value for money service and I hope that you will consider using our service again in the future.

Please feel free to contact our Customer Experience Team at any time if you have any other questions.

Kind regards,
Tracy.

Book

DHL Express Worldwide
Customer support was quick in answering the questions I had. They also helped me with the shipping progress with clear details. The multipiece service is great and saved a lot of shipping costs.

Pair of Trainers

UPS Express Saver
Great service. Box packed securely. Quick shipping!

Unknown

TNT Economy Express
Excellent !

bottle of whiskey - 30ml - 46%

DHL Economy Select
Very quick answers and good support

Car Cleaning mitt

FedEx International Priority
thank you!

Ceramic Figure

DHL Express Worldwide
Packing and shipping are quick and wonderful.

Unknown

DHL Express Worldwide
Really good, prompt service. Excellent prices

Unknown

DHL Express Worldwide
免税を受けたかったのでGuernsey Island宛に発送依頼しましたが、どうやら免税できなかったようです。後日免税額が返金されるならこの評価を変更しますが、残念です。(発送や通知など)免税以外のサービスについてはかなり満足です。他の顧客はどのように免税しているのでしょうか。教えていただければ幸いです。英語でもOKです。

Unknown

DHL Express Worldwide
Easy to use, flexible and very reliable service.

Pair of Trainers

DHL Express Worldwide
Very good. It was so easy. Shipping was much quicker than I thought it would be. No delays or confusion with customs. Great tracking too.

Car Parts

DHL Express Worldwide
it was an amazing service

Item of Foodstuff - wafer

DHL Express Worldwide
Fast and safe delivery. The service person was definitely professional to handle my questions in regards to delivery dates and cost. I have already purchased other products that will come to Forward2me soon.

Unknown

DHL Express Worldwide
Very easy to understand and use. Customer service was quick to respond and helpful. I would use it again.

Unknown

FedEx International Economy
I had never used a service like this before and was a little skeptical. I had an absolutely flawless experience! My package was shipped from forward2me within 24 hours of arrival at their facility. I received my package within 8 days! I will definitely use them again!

Electronic Device - whoop

DHL Express Worldwide
Fast and professional.

Bottle of Wine - 750ml - 12%

DHL Economy Select
Perfect! Have already used the delivery service several times and the Personal Shopper twice. Have already recommended it to friends who also are very content. Special thank you to Kat for the quick, kind and patient help whenever it's needed.

Unknown

DPD Classic
Fast Shipping

Kendamil - 800g - toddler milk

DHL Express Worldwide
Never disappoint me. The best costumer service as always! fast shipping!

Miniature Dog Charm

DHL Express Worldwide
Excellent and fast service!

Unknown

DHL Express Worldwide
Very quick and efficient. Would recommend!

Headlight

DHL Express Worldwide
Forward2me informs when goods i have ordered arrive, and i can always check the status of deliveries on the webpage. When i release for delivery to me, the shipping options and costs are promptly available.

Forward2me does what they promise!

Shirts

FedEx International Economy
Super quick, efficient and friendly service. Provides a variety of shipping options in various price points and provided options for shopping in several geographic areas.

Unknown

FedEx International Priority
good service

Plastic Item - remote

DHL Economy Select
Service was OK. I would recommend them to my friends.

Perfume - 100ml

FedEx International Priority
Service was really straight forward and the staff were quick to answer my millions of questions lol
Will use them again in a heartbeat!

electrical item - circuit board

FedEx International Economy
Service is expensive, poor pictures,

Car Part - brake pads

FedEx International Economy
I love your excellent service to Bermuda also when I call you have time to talk to me and make me understand how your system works