Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Giulio Carlo Vaiarello
21 March 2013
DHL Economy Select
GCV
Many thanks for taking the time to leave your feedback, it's really appreciated. We don't under estimate how busy people are so when we see that you've taken time to let us know how you feel about our services, we're really grateful.<br/><br/>We try really hard to meet and exceed our customer expectations and it's good to hear that we've perhaps managed it on this occasion.<br/><br/>We look forward to looking after your parcels again very soon.<br/>Have a great week.<br/>Kind Regards,<br/><br/>Janet.
Marco Andrade
21 March 2013
DHL Economy Select
MA
Postage a bit expensive and slow to delivery.
Many thanks for taking the time to feedback to us.<br/><br/>We provide an Express, door to door, tracked courier service but if we have not met these standards i.e. express service then please get in touch with us and we can have a look at this for you.<br/><br/>We like to ensure that our customers are getting the service that they are paying for - if you haven't we would like to be able to do something about it.<br/><br/>We look forward to you getting in touch - meanwhile have a great week.<br/><br/>Kind Regards,<br/><br/>Janet.
Jarl Ivar Harbak
21 March 2013
DHL Economy Select
JIH
Fast, reliable service!
That's really good to hear that we did a great job for you - we hope to be able to help you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Daniel Edlund
21 March 2013
DHL Express Worldwide
DE
A great service and fast one!, I would really recommend this to all my friends. The only down side is that somehow my Swedish address i classified as an remote area...?
Many thanks for your kind comments and taking the time to feedback to us - it's really appreciated.<br/><br/>We're sorry if your address has been flagged as in a remote area by our couriers. If this is the case we can may be look at other options for you...please get in touch with our customer services team.<br/><br/>Have a great week and we look forward to hearing from you.<br/><br/>Kind Regards,<br/><br/>Janet.
Olga Raptopoulou
21 March 2013
DHL Express Worldwide
OR
Fast service
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>Kind Regards,<br/><br/>Michelle.
Johnny Chow
21 March 2013
DHL Express Worldwide
JC
Proactive customer service. I felt that there was a "Team" behind each customer service email. Consolidation of my packages are carefully wrapped with bubble sheet + extra paper to fill out the gaps in the carton to ensure extra security while shipping. I feel I get what I paid for. Well done FW2Me!
Many thanks for taking the time to leave us with your feedback, and for your kind comments. <br/><br/>We're really pleased to hear that you were happy with the service that we provided and we look forward to shipping to you again in the future. <br/><br/>Kind Regards,<br/><br/>Michelle.
Unverified Customer
21 March 2013
Unknown Shipment Details
Easy to deal with, very helpful, Good Communication!
Thanks for your kind comments - that's great to hear. <br/>We look forward to helping you out again very soon. <br/><br/>Kind Regards,<br/><br/>Michelle.
Flaviano Tresoldi
21 March 2013
DHL Express Worldwide
FT
This is my first time so surely lot of thing haven't been tested and there would be other I don't even know about.
But my experience was really good, all was managed fast and correctly.
I also had a small problem with the delivery "to" forward2me (so nothing to do with them) and they took care of this too,
not much they could do about but a frequent and clear update of the status and they helped keeping my mind relaxed.
I'd surely suggest to use their service if someone will ask about.
Back next time.
But my experience was really good, all was managed fast and correctly.
I also had a small problem with the delivery "to" forward2me (so nothing to do with them) and they took care of this too,
not much they could do about but a frequent and clear update of the status and they helped keeping my mind relaxed.
I'd surely suggest to use their service if someone will ask about.
Back next time.
Many thanks for taking the time to provide us with your feedback - it's really important to us. <br/><br/>It's great to hear that you were happy with services and that we kept you updated.<br/><br/>We look forward to looking after your parcels again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
OLGERT SPAHO
20 March 2013
DHL Express Worldwide
OS
Veramente veloce. Ottimo
We have translated your feedback ,we hope you don't mind.<br/><br/>'Really fast. excellent' <br/><br/>That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>Kind regards,<br/><br/>Michelle.
Nikos Papanikolaou
20 March 2013
DHL Express Worldwide
NP
it is a very good and usefull service..the item was forwarded instantly once arrived at their facilities and arrived to me within 24 hours.. if they could reduce a little further the cost it would be great!!
Many thanks for taking the time to provide us with your feedback, it's really appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service in the future, please get in touch. <br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
NP
your service is excellent, and I really enjoyed that I had the item within 24 hours.. I m only suggesting if you could manage, as you grow (as a company) to make these charges little more appealing :) <br/>I m completely happy with your service.. :)
Miriam Howard
20 March 2013
DHL Express Worldwide
MH
I was able to consolidate two separate deliveries. Service and communication were excellent.
Many thanks for your feedback - it's really important to us.<br/><br/>It's good to hear that you made use of our consolidation service to help you with shipping costs.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Rudolf Pleij
19 March 2013
DHL Economy Select
RP
All went very smooth and quick. Cannot ask for a better service.
Many thanks for taking the time to leave us with your feedback, and for your kind comments. <br/><br/>We're really pleased to hear that you were happy with the service that we provided and we look forward to shipping to you again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Stellios Koutrotsios
19 March 2013
DHL Express Worldwide
SK
Very fast shipping, a little bit salty price but overall very good service...
Many thanks for your feedback, we appreciate your comments. <br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different service for future shipments please get in touch. <br/><br/>We look forward to shipping to you again, sometime soon. <br/><br/>Kind Regards,<br/><br/>Michelle.
Paulo Oliveira
19 March 2013
DHL Express Worldwide
PO
Very fast shipping, but also very expensive.
Thank you for taking the time to respond to us, we appreciate your comments. <br/><br/>We're sorry that you feel we are very expensive. We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future shipments please get in touch. <br/><br/>We look forward to shipping to you again in the future. <br/><br/>Kind regards,<br/><br/>Michelle.
Manolis Kritsotakis
19 March 2013
DHL Express Worldwide
MK
I received my mobile phone in perfect condition in just one day (Greece)
That's really good to hear - thank you for your feedback, it's really appreciated.<br/><br/>We hope to be able to help you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Marko Borosak
19 March 2013
DHL Express Worldwide
MB
Will definetly use them again, all uk stores at your reach
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>We look forward to shipping parcels to you again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Alexios Kokkonas
19 March 2013
DHL Express Worldwide
AK
Perfect services, nothing to complain, very fast and reliable. Thanks
That's really good to hear that we did a great job for you - we hope to be able to help you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Yannis Stephanou
18 March 2013
DHL Express Worldwide
YS
Fantastic service!!!
Highly recommended!!!
Highly recommended!!!
Thanks for your kind comments - that's great to hear. <br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Alex Da Silva
18 March 2013
DHL Express Worldwide
ADS
Excellent Service, fast and cordial customer service!! Cheers guys!!
Many thanks for your great feedback - it's really appreciated.<br/><br/>We look forward to shipping parcels to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
ADS
Sorry Forgot to say VERY FAST SHIPPING!!!
olga lazaridou
18 March 2013
DHL Express Worldwide
OL
Excellent service,fast delivery .Highly recommended!!!!
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind Regards,<br/><br/>Michelle.
Manuel Ribeiro
18 March 2013
DHL Express Worldwide
MR
Ultra fast shipping! Item arrived 3 days after order by personal shopper. Personal shopper a little bit expensive but worth it! 5*
Many thanks for your great feedback.<br/><br/>We're really pleased that you thought our shipping service was ultra fast and that you used our personal shopper service which enabled you to make purchases within the UK for items that you probably wouldn't have been able to buy in your country.<br/><br/>We're also pleased that whilst you thought it was a little expensive that you felt the price was worthy for the service that you received.<br/><br/>We look forward to helping you again here at forward2me.<br/>Meanwhile have a great week.<br/><br/>Kind Regards,<br/><br/>Michelle.
Alessio canali
18 March 2013
DHL Express Worldwide
AC
Ottimo servizio la perfezione assoluta Molto veloci
We hope you don't mind but we have translated your feedback - <br/><br/>'Excellent service Very fast absolute perfection'<br/><br/>Many thanks for your kind comments.<br/><br/>We look forward to shipping parcels for you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Benjamin Le Roux
18 March 2013
DHL Express Worldwide
BLR
Lightning-fast shipping and Swiss precision. Fantastic service, highly recommended!
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>We look forward to being of service to you again, sometime soon.<br/><br/>Kind Regards,<br/><br/>Michelle.
Pauli Peura
18 March 2013
DHL Express Worldwide
PP
Very fast forwarding delivery via DHL to Finland. The price was as estimated already on forward2me homepages, so there were no surprises with the cost of the service. This was the only way to get a box of sold-out CDs with a reasonable price, so I'm very satisfied.
Many thanks for taking the time to leave us with your feedback, and for your kind comments. <br/><br/>We're really pleased to hear that you were happy with the service that we provided and we look forward to shipping to you again in the future. <br/><br/>Kind Regards,<br/><br/>Michelle.
Elham Al-Sulaimi
18 March 2013
DHL Express Worldwide
EA
Very fast and efficient
That's really good to hear that we did a great job for you - we hope to be able to help you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
BOB BURTON
18 March 2013
DHL Express Worldwide
BB
Well communicated,efficiently delivered . Thank you
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>Kind regards,<br/><br/>Michelle.
Paul Raeburn
18 March 2013
DHL Express Worldwide
PR
Fantastic, personal and responsive. Would definitely use again.
Many thanks for your feedback - it's really important to us.<br/><br/>We look forward to receiving and shipping parcels to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Mr Luis Freitas
17 March 2013
DHL Economy Select
MLF
An example of professionalism and how a service should be executed. Great comunication, fantastic service. If you need a forwarding service from UK, here it is.
Many thanks for taking the time to provide us with your feedback - it's really appreciated. <br/><br/>It's great to hear such wonderful comments.<br/><br/>We look forward to providing your with our fantastic service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Francesco Lubrano di Figolo
15 March 2013
DHL Express Worldwide
FLD
very good, fast and safe
Thanks for your kind comments - that's great to hear. <br/><br/>We look forward to helping you out again very soon. <br/><br/>Hope you have a great weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
Andrew Kostanski
15 March 2013
DHL Express Worldwide
AK
When my parcel arrived for redirection at Forward2me, I was informed immediately by email. When my payment was sent on a Friday to England, my parcel was despatched the same day, and I received it 10.30 am Monday morning, delivered to my door in Australia. Then a follow up email to see if everything was ok .I was most impressed.
Many thanks for taking the time to leave us with your feedback, and for your kind comments. <br/><br/>It's really good to hear that we did a great job for you and we're really pleased you were happy with the service that we provided.<br/><br/>We look forward to receiving and shipping parcels for you again very soon. <br/><br/>Have a great weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
george shaw
15 March 2013
DHL Express Worldwide
GS
A highly efficient and fast service. .i would reccomend Forward2me without hesitation.
Many thanks for taking the time to leave us with your feedback, and for your kind comments. <br/><br/>We're really pleased to hear that you were happy with the service that we provided and we look forward to shipping to you again in the future. <br/><br/>Hope you have a great weekend.<br/><br/>Kind Regards,<br/><br/>Michelle.
Linus Lundin
14 March 2013
DHL Express Worldwide
LL
Flawless as far as it goes for forwarding. However I´d like some
options to DHL, wich is too expensive in my opinion. Why not
Parcelforce?
options to DHL, wich is too expensive in my opinion. Why not
Parcelforce?
Many thanks for taking the time to provide us with your feedback - it's really important to us.<br/><br/>We can provide other delivery options if you feel our DHL Express service is too expensive for you. Our web developers are currently working on functionality for the website to give you the options when you receive your parcels. In the meantime please get in touch with customer services and we can provide other alternatives for future shipments.<br/><br/>We look forward to being of service to you again, sometime soon.<br/><br/>Have a great weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
Andreas Neocleous
14 March 2013
DHL Express Worldwide
AN
great!!very fast!! very aqurate!
That's great to hear - thank you.<br/><br/>We look forward to helping you again, very soon.<br/><br/>Have a great weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
Martin Fagerheim
14 March 2013
DHL Economy Select
MF
Well packed( no bigger scratches), quickly handed over to DHL, acceptable transit time (3-4 business days).
Used them many times before, and will do so again, since they are reliable, uses a good shipping service, and helpful via e-mail in truly short time if you need to contact them:)
Used them many times before, and will do so again, since they are reliable, uses a good shipping service, and helpful via e-mail in truly short time if you need to contact them:)
That's really good to hear that we did a great job for you.<br/><br/>We look forward to receiving and shipping future packages for you.<br/><br/>Hope you have a great weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
Bulent Guner
14 March 2013
DHL Express Worldwide
BG
My package was forwarded to my address in a couple of hours with reasonable price.
That's really good to hear that we did a great job for you - we hope to be able to help you out again very soon. <br/><br/>Have a great weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
Ariele Monti
14 March 2013
DHL Express Worldwide
AM
Easy & fast
That's great to hear - thank you.<br/><br/>We look forward to helping you out again very soon. <br/><br/>Have a great weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
elif aganoglu
14 March 2013
DHL Express Worldwide
EA
I think it's a bit expensive; still a great service.
Many thanks for taking the time to provide us with your feedback - it's really important to us.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different service for future shipments, please get in touch. <br/><br/>We look forward to helping you out again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Helena Hamilton
14 March 2013
DHL Express Worldwide
HH
The service worked exactly as described, I received my parcel from the UK with no problem (I am in the US). It's expensive, but I knew that going in. I will use Forward2me again.
Many thanks for taking the time to send us your comments - much appreciated.<br/><br/>We are really pleased that you received your parcel as expected and with no problems.<br/>We look forward to looking after your parcels again very soon.<br/><br/>Kind Regards,<br/><br/>Janet.
Filipe Custódio
13 March 2013
DHL Express Worldwide
FC
Ordered from Portugal, fast and without any problem. 5*
Many thanks for your kind comments and taking the time to feedback to us.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet.
Edith Youngblood-Murphy
13 March 2013
DHL Economy Select
EY
I tried forward2me for the first time in February of this year.
Unfortunately I was very disappointed with the service that I received doubt I will use them again in future. I definitely will not be recommending them.
They were unable to ship health (over the counter vitamins) and hair products that I ordered. It is not clearly stated on their website or a least I didn't see this. Forward2me then made me find a secondary address in the UK to ship to. And at my cost! So I had to pay for my products to be shipped to forward2me, then pay forward2me to ship to the secondary address and finally pay for my things to be shipped from the secondary address to Malaysia! Ridiculous. I still have not received my package....
Unfortunately I was very disappointed with the service that I received doubt I will use them again in future. I definitely will not be recommending them.
They were unable to ship health (over the counter vitamins) and hair products that I ordered. It is not clearly stated on their website or a least I didn't see this. Forward2me then made me find a secondary address in the UK to ship to. And at my cost! So I had to pay for my products to be shipped to forward2me, then pay forward2me to ship to the secondary address and finally pay for my things to be shipped from the secondary address to Malaysia! Ridiculous. I still have not received my package....
Many thanks for registering with us and taking the time to feedback to us.<br/><br/>We are really sorry to hear that you are disappointed with our services and won't be able to recommend us to others.<br/><br/>This situation was really unfortunate for you and for us - we always do our utmost to fulfill and exceed our customer expectations but on this occasion we didn't get it quite right.<br/><br/>DHL have updated their prohibited list for your country and we weren't aware of this until your shipment came through.<br/><br/>We did our very best to find a way to ship these to you but unfortunately was unable to. As a gesture of goodwill we will refund the shipping costs that you were charged in the UK.<br/><br/>We have made arrangements to update the information on the website.<br/><br/>We send our sincere apologies for this unfortunate incident.<br/><br/>Please do not hesitate to get in touch with us if you are willing to try us once again.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet.
Ciprian Ionescu
13 March 2013
DHL Economy Select
CI
Very good service, very good communication. SUPERRRR!!!!!!
Many thanks for taking the time to let us know what you think about our services.<br/><br/>We're really pleased to hear that you think our services and communication are very good.<br/><br/>Have a great weekend and we look forward to helping you with your parcels again very soon.<br/><br/>Kind Regards,<br/><br/>Janet.
Unverified Customer
13 March 2013
Unknown Shipment Details
I had no problems with forward2me and the customer service is really fast. If I need to I will use their services again.
Thanks for your comments - they are really important to us.<br/><br/>We're really pleased that you are happy with our customer services and we look forward to looking after your parcels again very soon.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet.
suzie pridham
13 March 2013
DHL Express Worldwide
SP
Excellent Service & Fast Delivery!
Many thanks for taking the time to feedback to us - your comments are important to us. <br/><br/>We're really pleased that you think our service is excellent with fast delivery. <br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet.
Athanasios Antoniou
12 March 2013
DHL Express Worldwide
AA
Amazing service. Very fast communication and delivery. I will totally use them again and recommend them to my friends! :)
Many thanks for taking the time to feedback to us - your comments are important to us.<br/><br/>We're really pleased that you think our service is amazing with fast communication and delivery.<br/><br/>We really appreciate you recommending us to your friends.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet.
Nelson Pereira
12 March 2013
DHL Express Worldwide
NP
Awesome customer service.
Arrived very fast.
Highly recommended.
Arrived very fast.
Highly recommended.
Many thanks for taking the time to feedback to us - your comments are important to us.<br/><br/>We're really pleased that you think our services are awesome and fast, that's really kind of you.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet.
Diogo Luis
12 March 2013
DHL Express Worldwide
DL
The service was fast and efficient. I bought a Nexus 4 from Google and it only took 3 days to arrive.
Many thanks for taking the time to feedback to us - your comments are important to us.<br/><br/>We're really pleased that you think our services are fast and efficient.<br/><br/>We hope you are enjoying your Google Nexus 4 and we look forward to helping you again in the near future.<br/><br/>Kind Regards,<br/><br/>Janet.
guario antonio
12 March 2013
DHL Express Worldwide
GA
Ottimo servizio . Spedizione / consegna a Italia in 24h .
Seri e affidabili al 100%, li consiglio vivamente.
Seri e affidabili al 100%, li consiglio vivamente.
Many thanks for taking the time to respond to us - we really appreciate your comments.<br/><br/>We hope you don't mind but we have translated your comments for others to see<br/><br/>'Great service. Shipping / delivery to Italy in 24h.<br/>Serious and 100% reliable, I highly recommend them'<br/><br/>We're really pleased that you're happy with what we do.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet.
Luis Ferreira
11 March 2013
DHL Express Worldwide
LF
However i didn´t understand the difference between the two insurance types.
Many thanks for taking the time to respond - your comments are important to us.<br/><br/>We have 2 types of insurance available..<br/><br/>Standard insurance - it is automatically applied to every shipment. This gives you £7/kg cover.<br/>Full cover insurance - this can be applied at an extra cost but covers you for the full value of the goods and isn't applied to the actual weight of the goods.<br/><br/>If you require any more information please do not hesitate to contact us through customer services.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet.
Fabiano D'Andrea
11 March 2013
DHL Express Worldwide
FD
fast and reliable
Him,<br/><br/>Many thanks for your feedback and kind comments - we appreciate you taking the time to do this.<br/><br/>We're really pleased that you think our service is fast and reliable.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet.
Richard Phelps
11 March 2013
DHL Express Worldwide
RP
quick service kept me well informed
Many thanks for your feedback - it's really appreciated.<br/><br/>We look forward to shipping parcels to you again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
All of the CS representatives I've been in contact with via email were always very friendly and available, and even more importantly, they resulted up being always efficient both in the outcome and in the communication process, always taking less than a couple of hours to get back to me.
Unless you live in an area classed as remote by DHL, you'll also find their delivery prices fairly reasonable, considering that you're paying for express delivery which goes through DHL rather than the normal mailing system.
I've used several forwarding companies over the last few years, both in the US and Asia, but forwadtome did definitely manage to stand out as one of the best ones of the many I've been in contact with for >10 years.
The only negative note, if I have to list one, is that they are by law obliged to declare the actual value of what you're ordering, so keep in mind that you'll always have to pay customs taxes upon arrival.
This is not their fault though, as international trading laws prohibit underdeclaring shipments , and as a business they would get in serious trouble if they did.
To conclude, if you want to order something from UK only websites, do definitely use forwardtome, as they truly offer an overall great customer experience.