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customer reviews

Thank you for visiting our reviews page! Here you can find feedback from people who have used our parcel forwarding service. 

Nothing is more important than the trust between us and our customers.  We made this page in order to be transparent with what our customers are saying.  We hope you’ll find it useful!

ALL THE LISTED REVIEWS you can find here are from trusted review platforms such as feefo and Trustpilot and ONLY customers with past experience with the parcel forwarding service we provide all over the world.

forward2me has no control over the feedback unless it is abusive or defamatory - in which case feefo or Trustpilot themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Service Rating

4.6 5

5
28.869565217391%
4
3.1739130434783%
3
1.4492753623188%
2
0.91304347826087%
1
1.8260869565217%
Unknown Country
DHL Express Worldwide
LW
The service is excellent with fast delivery. However the shipping fee is far too expensive. The actual cost was well over the product bought. Although I have no problems paying for a fair price for the service, in this case it is far too expensive. After all it was a small packet and very light weight. I would use your services far more if the prices were more reasonable.
forward2me
Many thanks for taking the time to provide us with your feedback - it's really important to us.<br/><br/>We are sorry to hear that you think we are too expensive. We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future shipments then please get in touch. <br/>We look forward to helping you out again in the future. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
AV
Excellent.
forward2me
That says it all - thank you.<br/><br/>We look forward to offering you an excellent service again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
CK
Communication was excellent and transit time to Greece was really fast. It's an overall great service.
forward2me
Many thanks for your great feedback - it's really important to us.<br/><br/>We pride ourselves on our customer support and it's great to hear that you think we offer an overall great service! <br/><br/>We look forward to helping you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
AS
ordered nexus 4, very fast delivery.
forward2me
Your feedback is very much appreciated - thank you.<br/><br/>We hope you are enjoying your Nexus 4.<br/><br/>Looking forward to receiving parcels for you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Economy Select
HS
speedy and quirk free delivery
forward2me
Thank you for taking the time to provide us with your feedback - it's very much appreciated.<br/><br/>We hope we can offer you our speedy service again sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
MG
Fast, reliable, perfect!
forward2me
Many thanks for your great feedback, we really appreciate it.<br/><br/>We look forward to helping you out again in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
EC
The service is very reliable and the shipment very fast but the shipping cost is a bit too high for Cyprus. The insurance cost is also high considering that DHL Express that they actually ship the goods to Cyprus is insuring the shipment for half the cost. I would prefer if they had a slower and cheaper shipping method as an alternative.
forward2me
Thank you for the taking the time to provide us with your feedback - it's really appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future shipments then please get in touch. <br/>We look forward to shipping to you again in the future. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
forward2me basic
EA
great service
forward2me
Many thanks for taking the time to provide us with your feedback - it's really important to us.<br/><br/>We look forward to offering you our great service again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
SA
Servizio perfetto ..... la merce appena arrivata a forward2me è stata subito spedita .... mi hanno anche rimborsato il costo di una spedizione accorpando i due articoli in un unica spedizione (senza che abbia dovuto fare nulla, in automatico), che dire massima trasparenza e onesta ....... lo consiglio vivamente a chi ha necessità di acquistare articoli in UK che non si trovano in italia o che si trovano in UK ad un costo inferiore.
forward2me
We have translated you feedback - we hope you don't mind.<br/><br/>'Perfect service ..... the goods received in forward2me was immediately sent .... I have also refunded the cost of shipping uniting the two articles in a single shipment (without having to do anything, by default), which means maximum transparency and honest ....... I highly recommend it to those who need to buy items in the UK who are not in Italy or who are in the UK at a lower cost.'<br/><br/>Thank you for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>It's great to hear that you highly recommend us to others.<br/><br/>We look forward to assisting your again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
BF
Great service, very fast andar processional!!
forward2me
Many thanks for your great feedback, it's really appreciated.<br/><br/>We look forward to providing you with our professional and fast service in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
AL
Super fast!!!
forward2me
Thanks for taking the time to provide us with your feedback, it's really appreciated.<br/><br/>We look forward to being 'Super Fast' for you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
MM
Comodo e veloce!
forward2me
Many thanks for letting us know that you thought our service was convenient and fast - your feedback is really appreciated.<br/><br/>We look forward to receiving parcels for you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
AL
Extremely helpful!!! Went above and beyond what they usually do just to help me make a special gift perfect! Highly, highly recommended.
forward2me
Thank you for taking the time to provide us with such great feedback - it's really appreciated.<br/><br/>We're really pleased to have been a part of making your special gift perfect.<br/><br/>We hope we can help you out again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
MB
Excellent service
forward2me
Many thanks for your feedback - it's really appreciated.<br/><br/>It's great to hear that you think our service is excellent.<br/><br/>We look forward to receiving parcels for your in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
PT
Very fast services, I love forward2me !!!
forward2me
Thank you for taking the time to provide us with your feedback.<br/><br/>It's great to hear that you love our service.<br/><br/>We look forward to helping you out in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
IK
Very good service with fast delivery
forward2me
Thank's for taking the time to provide us with great feedback - it's really important to us.<br/><br/>We look forward to helping you out in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
HA
Excellent service, very fast. Will use it again
forward2me
Thank you for providing us with your great feedback.<br/><br/>We look forward to being of service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Economy Select
FG
Excellent, super fast and high quality support!
forward2me
Thank you for taking the time to provide us with your feedback. <br/><br/>We look forward to helping you out with our excellent, super fast service in the near future. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Economy Select
RI
Love this service. Will use it again.
forward2me
Great feedback - thank you very much for taking the time to provide it to us.<br/><br/>We look forward to you using our service again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
MB
Very fast. Thanks
MB
Eccellente service
forward2me
Many thanks for your great feedback, it's really appreciated.<br/><br/>We look forward to shipping parcels to you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
Unknown Shipment Details
UC
The service is very fast but also very expensive. I am not sure I will use it again.
forward2me
Many thanks for your feedback, it's really important to us.<br/><br/>We're sorry to hear that you though our service was expensive.<br/><br/>For future shipments please feel free to get in touch with us and we can offer you a different/cheaper method of shipping with no guarantees or tracking, if this helps. <br/><br/>We hope you will use our service again in the future. If it would help we can always provide you with a price for shipping before you make a purchase.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
JK
Great service easy to use
forward2me
Many thanks for your feedback, it's really appreciated.<br/><br/>It's good to hear that you thought our service was easy to use.<br/><br/>We look forward to helping you out again, soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
JV
The second time I used the service, but just as fast as the first time! Next day delivery to Belgium, ideal if you're waiting for your overseas goodies. Would definitely use again if needed.
forward2me
Many thanks for taking the time to provide us with such great feedback, it's really appreciated.<br/><br/>We look forward to receiving and shipping parcels for you in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
DK
Fast & personal comnunication!
forward2me
Thank you for your feedback, it's really important to us.<br/><br/>We pride ourselves on providing our customers with good customer service and personal communication.<br/><br/>We look forward to helping you out again soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
MR
I was pleased with the communication and the speed of despatch. I think the shipping charge would preclude me from using the service for smaller, less-expensive items though.
forward2me
Many thanks for taking the time to provide us with your feedback, it's really important to us.<br/><br/>For smaller less expensive items we can offer our customers a different/cheaper method of shipping with no guarantees or tracking. <br/><br/>We hope we can be of service to you in the future and we are always on hand if you would like a price for something before you make the purchase.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
AL
Awesome email support and service.
forward2me
Many thanks for your feedback - it's really appreciated.<br/><br/>We pride ourselves on our customer support and it's great to hear that you think it's awesome!<br/><br/>We look forward to helping you out in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
FR
Worked fine, just as expected.
forward2me
Many thanks for your feedback, it's really important to us.<br/><br/>We're glad that we met your expectations and look forward to providing our service to you in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
CP
Excellent service and communication! A+++
forward2me
Many thanks for your great comments - it's really appreciated.<br/><br/>We look forward to helping you out again sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
QZ
I thought the process would take for ages but to my surprise it arrived a few days after. Thanks Forward2me and your efficiency is greatly appreciated!!
forward2me
Thank you for taking the time to provide us with your feedback, it's really important to us.<br/><br/>It's nice to hear that you received your parcel quicker than you expected. We pride ourselves on offering our customers an efficient service.<br/><br/>We look forward to helping you out again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
HWG
Great! Fast postage, good communication, fair delivery rates. Will use again!
forward2me
Many thanks for your great comments. Customer feedback is really important to us.<br/><br/>We look forward to being of service to you again in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
DC
Great service, i'll use it again.
forward2me
Thanks for the great feedback - it's really important to us.<br/><br/>We look forward to helping you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
DB
Execellent service. Fast and reliable. AA++
forward2me
Many thanks for your great feedback - it's really important to us.<br/><br/>Hope we can be of service to you in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
AL
Best services of all forwarding companies! I wish there is a US based on forward2me.
forward2me
Many thanks for your great feedback and taking the time to provide it to us.<br/><br/>We look forward to helping you out in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
BC
Trouble free forwarding

Would be great to have a more transparent interface though, perhaps photos of items as they come in and then perhaps you select which shipping method you want and if you want consolidation.
forward2me
Thanks for providing specific feedback. We are looking into a photo/scanning approach to provide customers with maximum possible detail on goods arriving with us. If we move ahead with this we need to be careful that it doesn't impact our costs in a meaningful way as ultimately it would need to be passed on to the customer.<br/><br/>Totally agree we need to allow the customer to select specific packages to consolidate and then select a shipping method. We have developers working on this and will hopefully be able to deliver something later in 2013.
Unknown Country
DHL Express Worldwide
SM
Eccellente!!!!
forward2me
Thank you for the great feedback.<br/><br/>We look forward to helping you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
GLC
Quick and efficient!
forward2me
That's really great to hear. Many thanks for taking the time to provide us with your feedback.<br/><br/>Looking forward to helping you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
CK
Excellent. I cannot fault the service at all
forward2me
Thank you for letting us know that you think our service is excellent. Customer feedback is really important to us.<br/><br/>We look forward to shipping parcels to you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
MF
Very Fast delivery, with no problem at all!
forward2me
Many thanks for your great feedback, we really appreciate it.<br/><br/>We look forward to you using our services again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
LR
Perfect and fast!
forward2me
That's really good to hear - thank you for your feedback, it's really appreciated. <br/><br/>We look forward to helping you again soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
AC
Good service, but postage rates are very expensive. Efficinet service and fast postage with the option i chose (two options only one expensing, one a tiny bit less) but a lot more than regular postage. Not sure I will use the service again.
forward2me
Many thanks for your feedback - your comments are important to us.<br/><br/>We are sorry that you feel our rates are expensive. For future shipments please feel free to get in touch with us and we can offer a different/cheaper method of shipping with no guarantees or tracking. <br/><br/>We hope we can be of service to you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
ZB
Great service!! Thanks
forward2me
That's really great to hear - many thanks for your feedback, it's important to us.<br/><br/>Kind Regards,<br/><br/>Janet.
Unknown Country
DHL Express Worldwide
JG
I live in New York and was interested in a baby theme only available in the UK. Forward2Me was the perfect solution because in order to make purchases on the UK websites, I needed a UK address. I ordered four separate shipments, that were forwarded to me via this site. Three of the four were very reasonable, in my opinion. One of them was expensive I thought. Overall, I am satisfied with the service.
forward2me
Many thanks for taking the time to provide feedback - your comments are important to us.<br/><br/>We are pleased that you are happy with our services but would like to offer some help on your comments on the 4th shipment.<br/><br/>I'm wondering if this was something large but very light, maybe a quilt for the bed...our couriers pricing is defined using the volumetric weight of the parcel i.e. the amount of space that the item takes up on the aeroplane. We have now purchased a vacuum packer for this particular circumstance, for those customers who would like us to use it, which should help to reduce shipping costs.<br/><br/>In this particular instance, if you know you are purchasing a few things, just let us know and we can wait until they all arrive and consolidate for you, shipping them all together. This again helps reduce those shipping costs.<br/><br/>We hope you will continue to use forward2me. In the meantime have a great week.<br/><br/>Kind Regards,<br/><br/>Janet.
Unknown Country
DHL Express Worldwide
TC
Not ideal for big cheap products, but very reliable and fast service ! Thanks for my package :)
forward2me
Many thanks for taking the time to feedback to us.<br/><br/>Please always feel free to get in touch with us if you require a different/cheaper method of shipping with no guarantees or tracking.<br/><br/>We look forward to helping you again somtime soon at forward2me.<br/><br/>Kind Regards<br/><br/>Janet.
Unknown Country
DHL Express Worldwide
JG
Great service
forward2me
That's really great to hear, thanks for letting us know, you're feedback is important to us. <br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind Regards,<br/><br/>Michelle.
Unknown Country
DHL Economy Select
FH
very good reliable service well priced.
forward2me
Thanks for your kind comments - we really appreciate them. <br/><br/>We work hard to provide a really good service so it's good to hear that you've had a truly positive experience. <br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
MC
Excellent service, as usual.
forward2me
That's really good to hear - thank you for your feedback, it's really appreciated. <br/><br/>We look forward to helping you again soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
PB
Thankyou for such a terrific overseas shopping service, and another expedient order. Much appreciated!
forward2me
Many thanks for your great feedback and taking the time to provide this for us.<br/><br/>We look forward to helping you again soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
Unknown Shipment Details
UC
Great! I would recomend this service to friends!
forward2me
Many thanks for your kind comments - your feedback is important to us. <br/><br/>We look forward to being of service to you and your friends in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
JK
I am more than satisfied.
The communication has been excellent.
forward2me
That's really great to hear - many thanks for providing us with your feedback.<br/><br/>We look forward to helping you again soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
AA
Thanks for shipping my stuff on time
forward2me
Thank you for your feedback and lovely to hear that you received your parcel on time.<br/><br/>We look forward to helping you again soon.<br/><br/>Kind regards,<br/><br/>Michelle.