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customer reviews

Thank you for visiting our reviews page! Here you can find the feedback of people like you about our parcel forwarding service. 

This page was made just for you because we do believe there’s nothing more important than the trust between us and our customers. We hope you’ll find it useful!

ALL THE LISTED REVIEWS you can find here are from trusted review platforms such as feefo and Trustpilot and ONLY customers with past experience with the parcel forwarding service we provide all over the world.

forward2me has no control over the feedback unless it is abusive or defamatory - in which case feefo or Trustpilot themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Service Rating

4.6 5

5
29.425625920471%
4
3.2842415316642%
3
1.4948453608247%
2
0.92047128129602%
1
1.6936671575847%
Sweden
DHL Express Worldwide
TC
I have used this service a couple of times and its really amazing. The process is straight forward. The customer support is also incredible. Extremely helpful and understanding, with fast response.
United States of America
FedEx International Priority
CA
Ordered some skincare products from the UK and had them forwarded on from Forward2Me and it was packaged really well and got to me very quickly.
United States of America
DHL Express Worldwide
TC
Been using Forward2Me services from U.K., Germany, Spain & Turkey warehouses all to the U.S. Excellent and convenient customer service each time! Quick response through WhatsApp, consolidating packages is only a few button clicks, and shipping is easy. Only downside is limited shipping carriers at some warehouse locations so the shipping prices might not be the lowest. But for the ease, convenience and timely tracked shipping it more than worth the premium to get your goods delivered.
United States of America
FedEx Connect
VDR
Great service.
United States of America
FedEx International Priority
TC
Nothing damaged or lost so I'm happy duck! 🦆
Norway
DHL Economy Select
TC
Forwading fast and easy to select shipping
Germany
DHL Express Worldwide
TC
Hervorragender Kundenservice mit sehr kurzen Antwortzeiten. Schneller Weitertransport (in meinem Fall aus UK) nach Deutschland.
Nur die Versandkosten sind einfach zu hoch, besonders bei Kleinpreisigen Waren.

Denn zu dem Warenwert und den Versandkosten fallen noch Kosten für die Einfuhrumsatzsteuer und vor allem DHL Auslagen an, welches eine Bestellung aus UK nicht gerade preiswert macht.

Bis auf die Versandkosten bin ich mit dem Service von Forward2Meii grundsätzlich zufrieden und würde ihn vermutlich wieder nutzen.
Cyprus
DHL Express Worldwide
TC
Fast service as usual, but for such a small package quite expensive!
forward2me
Hi there,

Many thanks for your feedback.

We are pleased to hear that you are satisfied with the speed of our service.
I have checked the details of the package you recently shipped out from our UK warehouse on 10.01.22 and it appears that, the reason why you were provided with the higher shipping costs is because the system has calculated that the chargeable weight that determined the final shipping price for your package was based on the volume/size of your package rather than the actual weight of the goods inside. Most courier services determine the cost of shipping by either the actual weight of the goods or the volumetric weight of the package (size of the package)- whichever is greater. I do believe you would have saved further costs on shipping if you had chose our combine and repack option for your package, prior to shipping, because the actual weight of your goods was 0.98 kg whereas the volumetric weight/size of the package calculated to 3.88 kg and this greater weight is what determined the final shipping price for your package with DHL. Therefore I feel that a combine and repack or reduction service of your package would have been necessary and cost effective for you as there was a sufficient amount of excess and possible unnecessary volume that could have been removed or reduced from your package to decrease the overall volumetric weight/size of your package down further. We do provide further details to assist you with making your decision about whether to repack your goods once you select the package and go through to the 'Combine and Repack' option from your inbox.

I hope the information I have provided to you is useful and it helps you reconsider your current rating for our services.

If you have any more questions or concerns relating to our combine and repack service or any other features from your account please do not hesitate to get back in touch with our Customer experience team via email and one of our agents will be more than happy to assist you further.

Kind Regards

Hayley
Belgium
UPS Standard Single
TC
Makkelijke service
France
FedEx International Priority
TC
I was surprised with this service absolutely amazing great work I recommend it
France
DHL Economy Select
TC
- Forwarding worked as expected
- Amazing notifications as packages arrived
- Clear view of the status received along the way

However (for UK ⇒ FR shipping):
- How packages were actually forwarded wasn't clear (what actually happens with repacking? Is it a good idea? How much are shipping cost afterwards?);
- Planning for taxes and customs was almost impossible: I was not made aware that the forwarding cost would be included in the "value" declared to customs, hence going over the usual thresholds;
- I couldn't find a way to recover the VAT on the seller side, hence paying for it twice

Overall, unless forward2me provides better help with tax/customs, I'll use it only for small items (<30£).
forward2me
Hi there,Many thanks for your feedback.We are pleased to heat that you had a great forwarding experience through our service but feel you were not provided with the information required relating to repacking or the onward shipping processes.I have checked your last 2 recent shipments, more so your DHL shipment that was dispatched from our UK warehouse to France on 05.01.22, and I can see both of your packages were not submitted for a repack service prior to shipping.The contents of your packages were containing clothing items which can create a lot of unnecessary volume and a consolidation or repack service can sometimes beneficial for these types of items because even though they create a lot of excess volume, they can be reduced down smaller and they are relatively light in weight. Our combine and repack service option is where we open all of your selected packages and repack your goods into fewer smaller packages. Where the chargeable weight has been determined by the volumetric weight it is sometimes a good idea to combine and repack your items into fewer package to reduce costs and eliminate risk of individual boxes going missing. We do provide information to assist you in making your decision for repacking from your account once you select the combine and repack option from your inbox. I have calculated that you would not have really saved a lot on costs for the overall shipping by combining and repacking your 2 clothing packages into one piece this time round. Firstly because the current shipping rates for within mainland Europe are as a low as they can be with all of the available courier services currently and, although the chargeable weight of your shipment had been determined by the total volumetric weight of your 2 packages, as a multi piece, at 13.15 kg whereas the actual weight of the goods was 6.05 kg, your total cost for shipping would have still calculated close to the same price as it is currently by not consolidating both clothing packages as one piece due to the additional repack fees per package that have been added to your final invoice after the repack was completed. If you had repacked the 2 clothing packages into one piece this would have reduced your shipping costs with the courier slightly but you would have then had additional repack fees per package to pay on top of the original base shipping price which would have then increased the overall shipping costs again. If you order items from UK based retailers you will be required to pay additional purchase VAT 20% for the goods. In order to recover the VAT from the seller side you would need to be able to provide the UK seller evidence that the goods have been internationally shipped. If you are considering purchasing high value goods you might benefit more from using our Tax Free warehouse. All retailers who offer delivery to the Channel Island are not permitted to charge purchase VAT for goods entering Guernsey.It is recommended that you only look to ship higher value goods to this address as shipping options are limited to DHL and can be a little more expensive than shipping from our mainland UK address. It is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland.We are required to show the total shipping costs paid on the commercial invoice. All courier services we use clear shipments through their own customs clearance departments and the clearance team need to be able to access the original shipping price paid to calculate the taxes against and to ensure the couriers do not use default shipping costs. We can remove the courier shipping costs from the commercial invoices by request from our customers, and this option can also be amended yourself by going to your 'Profile' section and 'Addresses'. When you click into your 'Shipping Addresses' there is a check box option at the bottom labelled"Include shipping price on commercial invoice". However, removing this option may mean the couriers will use a default shipping price to calculate the duties and taxes owing which usually calculates higher in value than the actual shipping costs paid. Please be aware that as of 1st July 2021 the import VAT free buffer for shipments into the EU with a total declared value of £15.00/€22 or less no longer applies and all imports are now subject to EU VAT. Local duties and taxes are calculated from the commercial declared value of the goods in the shipment and also on the freight costs.
I hope this information is useful to you and assists you with reconsidering your current rating for our services.We really hope that we can continue to assist you with all of your shipping needs further in the future.If you do have anymore questions or regarding the information I have provided to you today please don't hesitate to get in touch with us and one of our customer experience agents will be more than happy to assist you.Kind RegardsHayley
Saudi Arabia
FedEx International Priority
TC
Great experience, they were quick at shipping my product despite all the logistic challenges worldwide during the peak of the COVID/Omicron pandemic they assisted follow up with the shipping company and I got my package right on time.

Laura was very supportive throughout the journey.

Thanks Forward2me team.

Regards,
Mohammed
Nigeria
DHL Express Worldwide
EE
Superb quick delivery to Nigeria....wonderful experience and service, with a very understanding customer support staff... I definitely will be using them again and again
Germany
DHL Economy Select
TC
Schnell, unkompliziert und sehr guter Service.
United States of America
FedEx Connect
SS
Poor experience. Lost package, not their fault, but no compensation for the excessive shipping charge, never mind the cost of the lost goods.
forward2me
Hi Sam,Many thanks for your feedback and for your continuous patience.I understand this issue has been very frustrating for you and I can only apologize, once again, for any confusion and lack of unprofessionalism that you feel was provided to you in our previous responses that were relating to this case with your missing FedEx shipment.There was some confusion with your account details, originally, because it appears you have 2 accounts set up through our service, one being under your Facebook email address. Is there one of these accounts that you no longer use that we can close to avoid further confusion going forward?I can see the case with your missing shipment has already been escalated to an investigation with FedEx and we are currently awaiting further updates on evidence relating to the delivery location of your package from FedEx shipment. As soon as we have further updates on the status of the investigation from FedEx we will be back in touch to update you.
Please be assured we are chasing this issue daily with the courier to get this delivery error concluded and resolved for you as quickly as possible. We ask that you continue to monitor for further updates from us via email.I hope this helps you further and please do let me know if you have anymore questions or concerns in the meantime.Kind RegardsHayley
United States of America
DHL Express Worldwide
DD
Amazing service! Delivered packages from the UK to the USA with zero issues! Fantastic customer service!
United States of America
DHL Express Worldwide
TT
Perfectly professional, with propt delivery and expert care
United States of America
DHL Express Worldwide
DF
Fantastic transaction.
Germany
FedEx International Priority
EM
I'm very happy with this caring and friendly service!!! My order was safely delivered in a short possible time💙 I will for sure use your services again in the future! Thank you!
South Africa
FedEx International Economy
TC
Very good service with great system and communication from team
United States of America
FedEx Connect
N
Fast, reliable, and fairly priced service. Will definitely use service again in the future. Will highly recommend to others.
Germany
DHL Express Worldwide
TC
Worked like a charm. Very transparent about every step of my delivery. I‘ve ordered a wallet from Bally.co.uk that could not be directly shipped to Germany. Forward2Me solved the issue. Please be aware that you (and so I) needed to pay import tax in addition to the shipment costs.
Algeria
FedEx International Priority
DA
Good service
Morocco
DHL Express Worldwide
TC
c'est très rapide et très sécurisé
Taiwan
TNT Economy Express
TC
It's a necessary service for those of us who want to buy but the merchant doesn't ship overseas.
Greece
DHL Economy Select
TC
Yes the services are quite satisfactory. What i don't like about it is the prices..it is really expensive.. For a 4 kilos package that it was sent to me from Portand, USA insured, delivery within 10 days I paid 75euro. For a similar package sent from Germany uninsured I paid 42 Euro. The insurance costs un additional 25euro. Comprare 75euro from the Pacific Ocean to 67euro from Germany. You can make your own conclusions...
Denmark
UPS Standard Single
OG
Not honest company
United States of America
DHL Express Worldwide
AA
I appreciate the team at Forward to me, they were on top of my parcel & expedited it too me quickly. They were efficient & thorough, thank you
United States of America
UPS Express Saver
TC
Great communications and helpful
United States of America
DHL Express Worldwide
QC
I am so glad I found forward2me!! There was this pair of sneakers my fiancé really liked but was sold out in the US, and thanks to them I was able to buy it from UK and have it shipped here on time for Christmas. The fee was not cheap, but totally worth it with how fast it was. I highly recommend this company to everyone!!
Germany
UPS Express Saver
ML
Great service and great customer support
Greece
DHL Express Worldwide
LA
very fast! i use it often! i will continue to using them
Netherlands
DHL Economy Select
B
Uiteraard heb je eerst je twijfels, maar na enig onderzoek leek het me wel betrouwbaar. En het werkt! Pakket was er eerder dan ik had verwacht!
forward2me
Hi Bas,Many thanks for your lovely feedback. I hope you don't mind but I have translated your comments into my reply below."Works great"!"Of course you have your doubts at first, but after some research it seemed reliable to me. And it works! Package arrived earlier than I expected"!We are so glad that you chose to push your doubts to one side and put your trust in our services!!It is so lovely to hear that you have had a great shipping experience through our service.We shall look forward to assisting you with all of your shipping needs again very soon.Take care and stay safe.Kind RegardsHayley
Pakistan
DHL Express Worldwide
TF
Service is good, but shipping rates are very very expensice, almost double than usuall
forward2me
Hi Tayyab,Many thanks for your feedback.I am sorry you feel the shipping costs are expensive.I can see this was your first ever shipment through our service and your goods were dispatched from our Tax Free warehouse in Guernsey.Our tax free warehouse is located in the Channel Islands and, unlike our mainland UK warehouse, Channels Islands/Guernsey are classed as tax free islands so all retailers who offer shipping/delivery to Guernsey/Channel Islands are required to deduct the additional value added tax (VAT) from purchases for goods entering a tax free location. Whereas all purchases coming to our mainland UK warehouse have to include the VAT applied by the retailers.Our tax-free warehouse address is very useful for customers wanting to ship high value goods. The higher the value the more VAT you would save. Shipping rates from Guernsey are more expensive as they can only offer DHL Express service and all shipments that are dispatched from Guernsey have to travel back into mainland UK to be processed through customs before being exported to the destination country. I can see the total purchase value of your goods were low value which means shipping from Guernsey warehouse would not be cost effective for you if you are only purchasing lower value items because you would not save a lot of costs on the additional purchase VAT of the goods from the retailer on lower value goods. It is recommended that you only look to ship higher value goods to this address as shipping options are limited to DHL and can be a little more expensive than shipping from our mainland UK address. It is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland.I hope this helps you further and if you do require further information or assistance with anything please do not hesitate to get back in touch with us.Kind RegardsHayley
Seychelles
FedEx International Priority
SP
Good service got my package quick and without hassle,
Italy
DHL Economy Select
AC
Servizio come sempre impeccabile
Switzerland
DHL Economy Select
TC
Always top delivery!
Japan
DHL Express Worldwide
TC
Very good job!!
I want you use it again!!
Italy
DHL Economy Select
TC
Great support, great service! they refunded a shipment due to custom issue, very very good! i will use again their service for sure!
Namibia
DHL Express Worldwide
MVD
Service excellent as usual
Croatia
DHL Economy Select
TC
Very fast response, good web app.
United States of America
DHL Express Worldwide
TC
for the amount I paid for the packaging was so poor any other additional packaging from the company is a joke including the “wrapping paper” it looked like bits of christmas wrapping paper
forward2me
Hi there,Many thanks for your feedback.I am sorry to hear that you feel unsatisfied.However I can see you have received a total of 3 shipments from our UK warehouse through our company so far. It appears that not one of your packages had been submitted for a repack service from your account prior to dispatch.Please be aware that all packages we receive for our customers, to our warehouses, are shipped out just as they come into us from the seller/retailer unless otherwise stated by the customer or if a repack request has been submitted by the customer from their account. If your goods do not get submitted for a repack service from your account prior to being dispatched from us, this would mean the goods would have been booked in, stored and then dispatched in the same packaging and box they had been received to us by the seller. If we receive packages that are visibly damaged upon inspection, are a larger item which may require reducing in size, if the internal or external of a package was poorly packaged or insufficient for onward shipping or required a pallet quote sourcing we would always attempt to inform our customers directly of necessary repack requirements for goods unless customers request otherwise.I understand that this issue must be very frustrating for you, however, we do strongly advise customers to always consider our repack services, prior to shipping their goods so we can ensure all your goods are verified as safely and securely packaged for onward shipping every time.I hope this helps you further and assists you with your query.Kind RegardsHayley
Portugal
DHL Economy Select
TM
Correu tudo como era suposto no envio de um telemóvel e uns auriculares da Alemanha para Portugal. informação clara e notificações assim que as encomendas chegam e ao longo do resto do processo, juntei duas encomendas diferentes num só envio para Portugal. Recomendo!

Sugestão: no futuro poderiam ter uma opção para recebermos uma fotografia do produto á chegada, também bpara confirmar se a loja não cometeu nenhum erro
Andorra
DHL Express Worldwide
RJ
Great service !
Morocco
DHL Express Worldwide
TC
I've purchased some electronics stuff, forward2me hold them for over than 3 days asking for a proof of purchase, i gave them what they needed, and finally it got forwarded to me! i was concerned a little bit, but everything gone smooth after they release it for shipping, also the package was well protected, i'll use them again (:
Portugal
UPS Standard Single
JA
Exchange of emails with a lot of confusion and misunderstandings.
forward2me
Hi Jose,

Many thanks for your feedback and we are sorry to hear you felt dissatisfied with our services in the beginning due to some email miscommunication.
I am glad to hear that our customer service team were able to clarify and resolve this matter for you in the end to get your goods on their way as requested.

Kind Regards

Hayley

United States of America
FedEx International Economy
AGM
Great idea! I bought some shirts in a German site that does not ships to the US. Forard2me allow me to have those beautiful shirts right in the US. The only thing you need to fix is that you should not require confirmation of your paypal account. If I am paying to you with Pay pal is because I already have access to my account and a password already, so Forward2me should not add more unnecessary security requiring to confirm an email. That causes unnecessary delays, but at the end I am happy because after confirming that annoying email that was not coming, I got the shirts.
United States of America
DHL Express Worldwide
TC
They responded to my questions extremely fast (within minutes). I had a special shipping situation and they guided me through every step of the way. They were perfect.
Bosnia and Herzegovina
DHL Express Worldwide
TC
Quick shipment handling and repackaging, several shipping options at good prices, friendly and helpful staff. Recommended.
Fiji
DHL Express Worldwide
SS
Best customer service and love the Guernsey tax free shipping. I have always found Forward2me to be honest and diligent with repacks and optimise orders to really benefit the customer.