
customer reviews
Thank you for visiting our reviews page! Here you can find the feedback of people like you about our parcel forwarding service.
This page was made just for you because we do believe there’s nothing more important than the trust between us and our customers. We hope you’ll find it useful!
ALL THE LISTED REVIEWS you can find here are from trusted review platforms such as feefo and Trustpilot and ONLY customers with past experience with the parcel forwarding service we provide all over the world.
forward2me has no control over the feedback unless it is abusive or defamatory - in which case feefo or Trustpilot themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.














Nur die Versandkosten sind einfach zu hoch, besonders bei Kleinpreisigen Waren.
Denn zu dem Warenwert und den Versandkosten fallen noch Kosten für die Einfuhrumsatzsteuer und vor allem DHL Auslagen an, welches eine Bestellung aus UK nicht gerade preiswert macht.
Bis auf die Versandkosten bin ich mit dem Service von Forward2Meii grundsätzlich zufrieden und würde ihn vermutlich wieder nutzen.



Many thanks for your feedback.
We are pleased to hear that you are satisfied with the speed of our service.
I have checked the details of the package you recently shipped out from our UK warehouse on 10.01.22 and it appears that, the reason why you were provided with the higher shipping costs is because the system has calculated that the chargeable weight that determined the final shipping price for your package was based on the volume/size of your package rather than the actual weight of the goods inside. Most courier services determine the cost of shipping by either the actual weight of the goods or the volumetric weight of the package (size of the package)- whichever is greater. I do believe you would have saved further costs on shipping if you had chose our combine and repack option for your package, prior to shipping, because the actual weight of your goods was 0.98 kg whereas the volumetric weight/size of the package calculated to 3.88 kg and this greater weight is what determined the final shipping price for your package with DHL. Therefore I feel that a combine and repack or reduction service of your package would have been necessary and cost effective for you as there was a sufficient amount of excess and possible unnecessary volume that could have been removed or reduced from your package to decrease the overall volumetric weight/size of your package down further. We do provide further details to assist you with making your decision about whether to repack your goods once you select the package and go through to the 'Combine and Repack' option from your inbox.
I hope the information I have provided to you is useful and it helps you reconsider your current rating for our services.
If you have any more questions or concerns relating to our combine and repack service or any other features from your account please do not hesitate to get back in touch with our Customer experience team via email and one of our agents will be more than happy to assist you further.
Kind Regards
Hayley






- Amazing notifications as packages arrived
- Clear view of the status received along the way
However (for UK ⇒ FR shipping):
- How packages were actually forwarded wasn't clear (what actually happens with repacking? Is it a good idea? How much are shipping cost afterwards?);
- Planning for taxes and customs was almost impossible: I was not made aware that the forwarding cost would be included in the "value" declared to customs, hence going over the usual thresholds;
- I couldn't find a way to recover the VAT on the seller side, hence paying for it twice
Overall, unless forward2me provides better help with tax/customs, I'll use it only for small items (<30£).

I hope this information is useful to you and assists you with reconsidering your current rating for our services.We really hope that we can continue to assist you with all of your shipping needs further in the future.If you do have anymore questions or regarding the information I have provided to you today please don't hesitate to get in touch with us and one of our customer experience agents will be more than happy to assist you.Kind RegardsHayley


Laura was very supportive throughout the journey.
Thanks Forward2me team.
Regards,
Mohammed







Please be assured we are chasing this issue daily with the courier to get this delivery error concluded and resolved for you as quickly as possible. We ask that you continue to monitor for further updates from us via email.I hope this helps you further and please do let me know if you have anymore questions or concerns in the meantime.Kind RegardsHayley
















































I want you use it again!!











Sugestão: no futuro poderiam ter uma opção para recebermos uma fotografia do produto á chegada, também bpara confirmar se a loja não cometeu nenhum erro







Many thanks for your feedback and we are sorry to hear you felt dissatisfied with our services in the beginning due to some email miscommunication.
I am glad to hear that our customer service team were able to clarify and resolve this matter for you in the end to get your goods on their way as requested.
Kind Regards
Hayley







