With forward2me, each customer receives 30 days of free storage per shipment sent to our addresses in the UK, US, Germany, Japan, and Guernsey. This article explains how storage works, when fees apply, and what happens to packages left unrequested for extended periods of time.
Free Storage: Your First 30 Days
Every shipment gets 30 days of free storage while we wait for your instructions and payment to ship it. The clock starts the moment a shipment is scanned into your account.
Each shipment has its own timer. If one package arrives on the 1st and another on the 10th, the first will start incurring fees earlier than the second.
Storage Fees After 30 Days
If a shipment stays in the warehouse beyond 30 days, a daily storage fee applies per shipment, and it continues to accrue each day until the shipment is either shipped or disposed of.
The daily fee depends on the warehouse where the shipment is stored:
| Warehouse | Daily storage fee (per shipment) |
|---|---|
| UK | £0.50 |
| Guernsey | £0.50 |
| Germany (EU) | €0.50 |
| US | $0.75 |
| Japan | $0.75 |
Fees are based on the warehouse location, regardless of where you're based or where the goods were purchased.
Combine & Repack and Your Storage Timer
Requesting Combine & Repack doesn't reset the storage timer. The consolidated shipment takes on the storage age of the oldest item included in it.
Abandoned Goods
Packages left for a long time, or with fees unpaid, may be treated as abandoned. Under our Terms, this can include the contents of shipments that have been:
- stored for more than 90 days;
- stored for more than 60 days since your last full payment of storage fees;
- stored for more than 60 days with no shipping instructions from you; or
- left with fees unpaid for more than 60 days.
Shipments whose owner can't be identified, or that involve attempted fraud, may also be treated as abandoned.
Once a shipment is treated as abandoned, you authorize us to dispose of it, and we don't need further approval before doing so. We'll send email reminders before a shipment reaches this stage, so please keep your email address up to date so you don't miss them.
Administrative Handling Fee
If your account has more than 10 abandoned shipments within any rolling three-month period, an administrative handling fee applies to each abandoned shipment above that threshold:
| Warehouse | Admin handling fee (per shipment) |
|---|---|
| UK | £5.00 |
| Guernsey | £5.00 |
| Germany (EU) | €5.00 |
| US | $5.00 |
| Japan | $5.00 |
This isn't a charge for disposal itself; it covers the operational cost of repeatedly handling, administering, and disposing of abandoned packages on an account.
Read the full and binding details in Section 9 of our Terms and Conditions.
Using Storage as Intended
Our warehouses are designed for forwarding, not as long-term parcel storage. If an account repeatedly uses our facilities as an alternative to proper parcel management, rather than for the ordinary use of the forwarding service, we may suspend incoming deliveries, restrict access to the service, or close the account.
This is aimed at consistent misuse. An occasional abandoned package or two won't trigger these restrictions.
Waiting on a Pre-Order or Late Item?
If you're waiting for a pre-order or a late-arriving item that might push you past your 30-day free window, contact our Customer Experience team before the 30 days are up. We can't always waive fees, but we can help you prioritize your shipments to keep costs down.
If you have any questions, our Customer Experience team is happy to help.