Protect+ is our optional guarantee that adds extra protection to eligible international shipments if your goods are lost or damaged in transit. It isn't available on domestic courier services.
How to Add Protect+
- Select your package in your Package Inbox.
- Choose Protect+ at checkout.
You'll see a quotation before you buy, so you know the cost first.
What Protect+ Covers
For eligible shipments, Protect+ can cover the value of your goods if they're lost or damaged in transit, up to the guarantee's limit. If something goes wrong, we'll either arrange a replacement or pay you compensation based on the declared value — so it's important your declared value is correct. For second-hand items, Protect+ covers loss only.
For the full details of what's covered, the coverage limit, and the cost, see our Protect+ guarantee.
What Protect+ Doesn't Cover
The Protect+ guarantee doesn't cover:
- Damage to used or second-hand items. For second-hand items, Protect+ covers loss only — if they're damaged in transit, compensation is the courier's responsibility.
- Manufacturing faults, or faults that appear without evidence of physical damage.
- Indirect loss or damage, and loss or damage caused by delays.
- Loss or damage during transit with untracked shipping services.
- Loss or damage that happened before we received your payment for Protect+.
- Import duties and taxes, and domestic shipping costs.
For situations where no claim can be made at all — with or without Protect+ — see How to Report a Damaged Shipment.
If you have further questions, please contact our Customer Experience team.