If your browser crashed or the page refreshed while you were paying for a Ready to Ship package and it's now disappeared from your Ready to Ship section, don't worry. Your package isn't lost, and your repacking hasn't been undone.
What Happened
When you click Ship Now, our system creates a shipment record and moves the items out of your Package Inbox. Because the payment started but didn't finish, the package is automatically moved to your Shipment History.
Where to Find It
- Go to Shipment History.
- Look for the package marked "Invoice Sent."
- Click the green Details button next to it.
- Complete your payment. Once paid, the status updates to "Paid."
Your Quote Is Valid for 24 Hours
Your shipping quote is valid for 24 hours. Because shipping rates change, the "Invoice Sent" status and the quoted price expire after this window.
If you don't complete payment within 24 hours, the invoice may be cancelled and the items returned to your Ready to Ship section, where you'll need to recalculate shipping.
If you have further questions, please contact our Customer Experience team.