Feefo Platinum Award
Our customers are most important to us here at forward2me, which is why we’re proud to have been awarded Feefo’s Platinum Trusted Service award in recognition of year on year achievement of the Feefo Gold Award for Customer Service for the past six years.
Feefo is a feedback service that allows people to leave verified reviews on our site to let us know how we’re performing and where we can improve, as well as giving you a clear indication that you can trust our service.
Unlike other review sites such as TripAdvisor, customers actually have to have used our service to be able to leave a review, so you know that they’re all genuine.
Feefo’s accreditation scheme recognises the very best in customer service, with the Gold award recognising those businesses that have achieved an average Feefo service rating of at least 4.5 out of 5, with at least 50 reviews.
Having previously taken the Gold award on numerous occasions, we’ve now been recognised for consistently putting our customers first, with the Platinum award being awarded to those businesses that have won gold for three or more years in a row.
The Platinum award is a sought-after badge of approval, especially as it’s based on real, verified reviews from our customers, showing a true reflection of our level of service.
Janet Grundy, Marketing Manager for forward2me, commented:
“We’re very excited to be receiving Feefo accreditation for the seventh year in a row, especially because it’s based on the real feedback from our customers, whose opinion we value more than anyone else!
“The award reflects the high level of customer service that we strive to offer each day and we’re over the moon that our hard work in listening to our users and working to improve the service has been recognised once again.”
Steph Heasman, Director of Customer Success at Feefo, says:
“The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.
“Our new Platinum award is earned by companies that achieve a Gold rating in three consecutive years. It’s a tough challenge and very-well deserved by those that earn it.”
Our Trusted Feefo Reviews
So, what kind of things have our users been saying about us? Well, we currently hold an average score of 4.8 out of 5, based on almost 10,000 reviews and here are some of the reviews that our satisfied customers have left us:
Trusted Customer - 28 January 2020
“Easy to follow directions, efficient service, fast delivery at a reasonable cost. Recommend to everyone I know.”
Trusted Customer - 21 January 2020
“Excellent experience from the second I signed up to the delivery. Not only impeccable but very smart.”
Trusted Customer - 19 January 2020
“I was nervous to try a forwarding company but was quickly put at ease. Tracking was immediately updated and shipped my way the very same day once it was received by them. Very fast response! Will definitely use again in the future.”
To read all of our latest customer feedback you can head to our review page.