forward2me - Reviews | Customer Reviews

Customer Reviews

Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.

4.6 5

Based on 15892 reviews

Verified Customer 09 January 2021

DHL Express Worldwide

Service was great but only thing i would comment on were the rates of the shipping. It was abit high.

Verified Customer 09 January 2021

DHL Express Worldwide

Arrived sooner than expected. Excellent service.

Verified Customer 08 January 2021

DHL Express Worldwide

Great service!

Verified Customer 08 January 2021

DHL Express Worldwide

My most recent experience surpassed my first experience by leaps and bounds. My purchased arrived in a reasonable amount of time. The price is what keeps my rating a 4 and not a 5.

ELENA KOUSHOS 08 January 2021

DHL Express Worldwide

It was excellent!

Ian Godfrey 08 January 2021

DHL Express Worldwide

Exceptional service for some years and now offering German, Jersey, Japanese and Turkish forwarding addresses for more flexibility.

Verified Customer 08 January 2021

DHL Express Worldwide

Awesome service. I am so grateful that you provide this service to customers outside of the UK.

منيرة سعود 07 January 2021

DHL Express Worldwide

��

To expensive

Hi,

Many thanks for your feedback.

I'm sorry to hear that you are unhappy with the cost of using our service. The cost of shipping does include the use of the address, the acceptance, processing, storage of your parcel until you ship, preparation of the goods for shipping and all export paperwork required for customs clearance.

We offer a service rather than sell a product, many retailers who sell their own products offer shipping at a very low rate as they cover their costs on the sale of the product and often sell shipping at cost or even a loss in some cases. I'm afraid we are not in a position to offer these rates as we are not offering a like for like service.

I have also noticed that your shipment includes some items which are classed as dangerous goods. When shipping these type of products due to additional paperwork being required and security checks, the courier adds a surcharge on top of the usual shipping fee. This fee is simply passed on to the customer, we do not add any kind of margin although these kind of shipments also take more time to prepare and label for shipping.

I hope this helps explain what is included in the fee paid to foward2me and the reason why your costs may have been a little higher than usual on this occasion. If you wish to check if any goods you are looking to purchase are classed as dangerous goods going forward please feel free to contact our Customer Service team and they will be happy to advise you of any restrictions or extra charges that would be applied for shipping.

Kind Regards,
Tracy.

Verified Customer 06 January 2021

DPD Classic

Works well and does what is promised! for peace of mind it would be good if some kind of insurance was offered, I can imagine fear puts off a lot of potential users.

Verified Customer 06 January 2021

DHL Express Worldwide

fast and reliable. great customer service.

Elisabet Osk Agustsdottir 06 January 2021

DHL Express Worldwide

EOA

Great custumer service and fast shipping! Will definitly use a again

Verified Customer 06 January 2021

DHL Express Worldwide

今回forward2meは初めての利用でしたが、forward2me現地拠点に荷物到着後、すぐに発送してくれたおかげで、他社と比べてびっくりするほど早く荷物を手にすることができました^^
転送料金はちょっと高めでしたが、このスピード、サービス内容なら納得の金額です。
これからも是非利用させていただきます。

Verified Customer 06 January 2021

DHL Express Worldwide

Great service. Definitely more expensive than what I thought. Would recommend if absolutely necessary but definitely costly. The box also came in squashed. If it was shipped in a plastic bag mailer vs. the box could have shipped at a cheaper rate & avoid that problem.

Rachel Meidan 06 January 2021

DHL Express Worldwide

I love their service. It's fast and efficient and they answered my emails. Their price is high, particularly if you chose the tracking option, as I did.

Saeunn Thorsteinsdottir 05 January 2021

TNT Economy Express

My parcel arrived promptly and everything was well and carefully packaged.
I will definitely use this service again.

Verified Customer 05 January 2021

DHL Express Worldwide

I am very pleased with forward2me, as the service I received was very professional. All my staff arrived very fast, very well packed and communication with customer service has been very good. Furthermore, they checked my items upon arrival and identified a faulty item and arranged the return and replacement for me. Overall a very happy customer

Verified Customer 05 January 2021

DHL Express Worldwide

Excellent services.

Verified Customer 05 January 2021

DHL Express Worldwide

Quick shipping and packed well.

Francisco Rodriguez 05 January 2021

UPS Express Saver

Excellent service!

Daria Alvarado 04 January 2021

DHL Express Worldwide

I totally trust this abroad shipping service!! They are prompt and always keep you in communication about when and where your package is through out the delivery process!! I will continue to use Forward2me services when need be. Safe and trustworthy!! Thank you so very much for the great experience and for keeping in communication is key!! I totally recommend it for fast and safe abroad delivery service!!! ;)

Verified Customer 04 January 2021

DHL Express Worldwide

They didn't have a recipient name on the package so it was extra complicated with customs and we had to make additional payment to the customs to change the related documents.

Nicolas Schwartz 04 January 2021

DHL Economy Select

Difficult to have requests processed in a timely manner. Restrictions regarding dual use items seem not to be really understood (ITAR vs EU regulations, scope of these regulations -> export within or out of EU, etc..), clearance is really time consuming (same requests by Forward2me staff made several times, same items cleared without problem one day, and causing problems the other one).

Hi,

Many thanks for your feedback.

I'm sorry to hear that your shipment has been delayed due to an item being classed as dual use in error. It can be difficult for us to determine if an item would be classed as dual use in some circumstances however we need to always ensure that we are sure we can ship your goods legally from the UK.

I do also apologise that the process took a little time, due to the parcel being with our German warehouse it can take time to communicate with them then refer this information back to you. We are working on new communciation systems so we can get answers quicker for our customers so hopefully in the coming year communication will be speedier.

I hope you will continue to use our services going forward and the process will become smoother as we improve our systems.

Please don't hesitate to get in touch with our Customer Service team if you require any further assistance.

Kind Regards,
Tracy.

Peter Kneen 04 January 2021

DHL Express Worldwide

I was a first time user of Forward2Me and I couldn't have been happier. I had an initial query that the team sorted for me in minutes and my package arrived from the UK to Australia in perfect condition in under a week.

Verified Customer 04 January 2021

UPS Express Saver

First time using - easy set-up and seamless execution.

steve fennell 04 January 2021

DHL Express Worldwide

Amazing. Fast and easy process. I was nervous using forward2me for the first time. But I received my package very quickly.