Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Jean-Pierre Guillou
21 January 2021
DHL Express Worldwide
JG
Verified Customer
21 January 2021
DHL Express Worldwide
VC
The personal shopping and forwarding rates were reasonable. I originally wanted items that were listed in Euros, so unfortunately this service couldn't buy them. However, Aimee was able to find the exact items from another UK based site so I was able to have them purchased and forwarded. Shipping once forward2me was really quick.
The only issue I had was that my address was formatted incorrectly with DHL. It was listed as [#### Street Name / Apt ### / City / Apt ### / Zip Code / City] whereas it should have be listed as [#### Street Name / Apt ### / Zip Code / City] based on DHL's specifications). Delivery ended up failing on DHL's first try (IMO they should have been able to "read between the lines", since information was duplicated, not missing) but I got an email from DHL to update my address and the package was delivered successfully the next day.
Overall I was very happy that I was able to purchase unique gifts that aren't available in the US.
The only issue I had was that my address was formatted incorrectly with DHL. It was listed as [#### Street Name / Apt ### / City / Apt ### / Zip Code / City] whereas it should have be listed as [#### Street Name / Apt ### / Zip Code / City] based on DHL's specifications). Delivery ended up failing on DHL's first try (IMO they should have been able to "read between the lines", since information was duplicated, not missing) but I got an email from DHL to update my address and the package was delivered successfully the next day.
Overall I was very happy that I was able to purchase unique gifts that aren't available in the US.
Siphesihle Jokweni
20 January 2021
DHL Express Worldwide
SJ
The service was up to par, company made sure I received my package in time. Very eager to use the company services again, may the team keep up the good work ??
Verified Customer
20 January 2021
UPS Express Saver
VC
Recomendo este serviço, a encomenda veio bem protegida pelo Charlie e a equipa de suporte foi prestável e eficaz.
Verified Customer
20 January 2021
DHL Express Worldwide
VC
Parcel arrived safe and on time. Good service as always.
Mashal Alotibi
20 January 2021
DHL Domestic Express
MA
Bad service
Eric Wai
20 January 2021
DHL Express Worldwide
EW
They received multiple packages for me and categorized them without error then consolidated them for shipment, repacking them properly. Very pleased.
Verified Customer
19 January 2021
DHL Express Worldwide
VC
海外サイトでのお買い物は頻度が低く、少し心配してましたが安心、安全に取引ができて、とても満足しています。
Sam
19 January 2021
DHL Express Worldwide
S
Excellent forwarding service, the repackaging option is a huge money saver when shipping multiple items and everything always arrives quickly and safely packed.
Verified Customer
19 January 2021
DHL Express Worldwide
VC
Super speedy support, awsome.
Emad Alzahrani
19 January 2021
DHL Domestic Express
EA
They didn’t ship my package, and the website not good
Hi,
Many thanks for your feedback.
I can see from our communication that because the product within your package was prohibited for shipping to your country we were unable to ship the package to your home address.
We did however forward this package to another UK address as requested.
I'm sorry we were unable to help you with the forwarding of this package on this occasion however we are obliged to follow the rules and regulations set our by our couriers and customs in your country.
I hope you will consider using our services again in the future for goods we are able to import into your country.
Please feel free to contact our Customer Services team at anytime if you would like us to confirm if we are able to ship a product to your country.
Kind Regards,
Tracy.
Many thanks for your feedback.
I can see from our communication that because the product within your package was prohibited for shipping to your country we were unable to ship the package to your home address.
We did however forward this package to another UK address as requested.
I'm sorry we were unable to help you with the forwarding of this package on this occasion however we are obliged to follow the rules and regulations set our by our couriers and customs in your country.
I hope you will consider using our services again in the future for goods we are able to import into your country.
Please feel free to contact our Customer Services team at anytime if you would like us to confirm if we are able to ship a product to your country.
Kind Regards,
Tracy.
Verified Customer
19 January 2021
DHL Express Worldwide
VC
Excelente atención y servicio.
Curt Walters
19 January 2021
DHL Express Worldwide
CW
Extremely satisfied with the services rendered from forward2me.
Verified Customer
19 January 2021
DHL Express Worldwide
VC
Thank you for delivering properly even in a pandemic situation!
MJ
18 January 2021
DHL Express Worldwide
M
You are never sure about forwarding companies until you actually use them, with so many mixed reviews on different companies. Couldn't be happier with my 1st experience with forward2me.
Fast, efficient & easy!
Fast, efficient & easy!
Verified Customer
18 January 2021
DHL Express Worldwide
VC
I was shocked when my son said he received the parcel , I was sure he would receive his package after Xmas, therefore i wished him happy New year. My order was delivered to Florida before Xmas, even though forward2me only had a 3 day delivery window before Xmas.
Verified Customer
18 January 2021
DHL Economy Select
VC
I have sent 17 shipments via forward2me with an average of 14 packages. 2x a package of these arrived empty, several times a package had to be repacked because it was supposedly damaged. the last time a package worth £ 250 was lost. delivered and signed for but forward2me says that the man does not work for them. customer support sends the same standard and emails and refuses to come up with a solution. the german branch was not even open when the DHL came by. cost me € 30, = in shipping costs. all they say is sorry ... no more forward2me for me. I'll go to someone else.
Verified Customer
18 January 2021
UPS Express Saver
VC
きめ細かな対応に感謝しています。
毎回スムーズに使用できることは、多くの人にも紹介したいサービスです。まだまだ海外から日本へ発送未対応が目立ちますが、forward2meを知り選択肢の幅が広がりました。
毎回スムーズに使用できることは、多くの人にも紹介したいサービスです。まだまだ海外から日本へ発送未対応が目立ちますが、forward2meを知り選択肢の幅が広がりました。
Johannes
17 January 2021
DHL Express Worldwide
J
Fenomenal service! Managed to buy an object from a UK store that no longer offers shipment to EU. Really fast forwarding also. When choosing the over night shipping, the package actually arrived at the appointed time.
Verified Customer
17 January 2021
DHL Express Worldwide
VC
fast service, items received within a few days, wish there was free photo service of items because my last order listed the wrong quantity until I emailed for an investigation
Anastasia B
16 January 2021
UPS Express Saver
AB
fast delivery great packaging
Daniel Pfister
16 January 2021
UPS Express Saver
DP
Awesome service - thank you!
Verified Customer
16 January 2021
DHL Express Worldwide
VC
Excellent work
Verified Customer
16 January 2021
DHL Express Worldwide
VC
Top Service
Verified Customer
15 January 2021
DHL Express Worldwide
VC
Because you sent it on dhl my package faced a lot of problems.. delivery after maybe 2 months and one of the pieces is tainted .. if you want to hear more about email me
Verified Customer
15 January 2021
UPS Express Saver
VC
Excellent service. Quick and easy procedure.
Andreas blobelt
15 January 2021
DHL Express Worldwide
AB
Super Service
Vuong Dao Nghe Thomas
15 January 2021
DHL Express Worldwide
VDN
fast speed but shipping rate is a little bit high
Alexandros Georgiou
14 January 2021
UPS Express Saver
AG
A bit disappointed with the service. They forgot to scan a part of my order (Was 3 parts total) in my account which I only realized after I received it in my country of residence. Had to email them and ask them about it. Their response was prompt and my parcel was found and scanned but I had to ship it again hence doubling the shipping costs, something I would have avoided if my order was scanned as a whole and shipped once altogether.
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are a little disappointed with the service however I see that we did receive an order in three parts from one supplier however these packages were all booked into the account within a few minutes and included in the same shipment.
I do see however that you had a second order from a different retailer and this arrived with us the following day.
I always recommend to customers that they check the contents of their packages carefully before going ahead with shipping, we do tend to find that retailers can send order in separate parcels, sometimes because they are shipping them from different storage facilities. When this happens even if they are shipped on the same day they can be split up in transit to us or even delivered on a different van. Some couriers deliver to us multiple times per day.
I hope this advice helps going forward, our customer service team are always here to help and hope you will try our service again soon.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are a little disappointed with the service however I see that we did receive an order in three parts from one supplier however these packages were all booked into the account within a few minutes and included in the same shipment.
I do see however that you had a second order from a different retailer and this arrived with us the following day.
I always recommend to customers that they check the contents of their packages carefully before going ahead with shipping, we do tend to find that retailers can send order in separate parcels, sometimes because they are shipping them from different storage facilities. When this happens even if they are shipped on the same day they can be split up in transit to us or even delivered on a different van. Some couriers deliver to us multiple times per day.
I hope this advice helps going forward, our customer service team are always here to help and hope you will try our service again soon.
Kind Regards,
Tracy.
Verified Customer
14 January 2021
DHL Express Worldwide
VC
The transaction was seamless and customer service was on point! I had a small technical issue on my account which was resolved within 24hrs thanks to their great customer service on WhatsApp. My package was repacked by Shaun who did a very good job. Nothing was damaged and it came quicker than expected. Will definitely use service again!
Laura
14 January 2021
DPD Classic
L
Good communication and easy to use. I've had several packages sent through forward2me, they all arrived in a timely manner with no problems. Prices are reasonable too.
Terje
13 January 2021
DHL Economy Select
T
Veldig bra tjeneste, og slår konkurrentene på flere områder.
Blant annet at de tilbyr lagring, og sampakking av flere forsendelsen uten å måtte ha løpene abonnement.
Man trenger heller ikke å forhånds-booke forsendelsene.
Anbefales!
Blant annet at de tilbyr lagring, og sampakking av flere forsendelsen uten å måtte ha løpene abonnement.
Man trenger heller ikke å forhånds-booke forsendelsene.
Anbefales!
Glikeria Zachari
13 January 2021
DHL Express Worldwide
GZ
Excellent service
Gabor Csanadi
13 January 2021
TNT Economy Express
GC
Excellent AAA service
Gavriella
12 January 2021
TNT Economy Express
G
Reliable. Immediate response. Good service provided.
Carlos Conde
12 January 2021
DHL Express Worldwide
CC
Appreciate the fast shipping and safely handing of my package.
mohanad saleh
12 January 2021
DHL Express Worldwide
MS
Good experience fast contact with support
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are happy with the service, we look forward to your continued support in 2021 and hope to receive that 5* next time:-)
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are happy with the service, we look forward to your continued support in 2021 and hope to receive that 5* next time:-)
Kind Regards,
Tracy.
Verified Customer
12 January 2021
DHL Express Worldwide
VC
Used the shopper service, worked well. Although Covid, Christmas and the Brexit provided their challenges, I got regular updates and the options still left open were explained nicely.
Theofanis Pantelides
12 January 2021
DHL Express Worldwide
TP
Unfortunately due to Brexit our packages now go through customs and taxed with VAT that includes the shipping price also. I didn’t receive mine yet for a week now. Usually delivery was two days with DHL. I am using your services for many years and this is was the last time probably because it makes no sense to forward it with 3rd party. I will try the German storage but when i use it last time who is not the same like UK. Prices and customer service Thank you for your bussines.
Hi,
Many thanks for your feedback.
We do understand that procedures for exporting from the UK and importing to the UK have changed since 1st January 2021, due to a deal being made very late in the day information is yet unclear and everyone including the couriers have faced delays dealing with shipments going from the UK to EU countries.
We are hoping in coming weeks the situation will become clearer and we have currently a partner in Germany that can deal with shipments within the EU. Within the next month or so we will be opening two new facilities of our own within the EU which will be available to our customers to receive parcels within the EU. Pricing will be competitive and full customer service support will be provided as in the UK.
We hope you will consider using these addresses when available if the UK to EU shipments aren't working for you. We value your business and hope you will continue to work with forward2me.
We wish you all the very best for 2021 and hope to receive your continued support.
Kind Regards,
Tracy.
Many thanks for your feedback.
We do understand that procedures for exporting from the UK and importing to the UK have changed since 1st January 2021, due to a deal being made very late in the day information is yet unclear and everyone including the couriers have faced delays dealing with shipments going from the UK to EU countries.
We are hoping in coming weeks the situation will become clearer and we have currently a partner in Germany that can deal with shipments within the EU. Within the next month or so we will be opening two new facilities of our own within the EU which will be available to our customers to receive parcels within the EU. Pricing will be competitive and full customer service support will be provided as in the UK.
We hope you will consider using these addresses when available if the UK to EU shipments aren't working for you. We value your business and hope you will continue to work with forward2me.
We wish you all the very best for 2021 and hope to receive your continued support.
Kind Regards,
Tracy.
Verified Customer
12 January 2021
DHL Express Worldwide
VC
Haven't let me down yet ⭐⭐⭐⭐⭐
Dennis ter Horst
12 January 2021
DHL Economy Select
DTH
Super service, snelle verzending, goede e-mail service als er pakketten zijn gearriveerd. Eerlijke prijzen, en.30 dagen gratis verzamelen van zendingen
Luka Sostaric
11 January 2021
UPS Express Saver
LS
Excellent service! The shipping is lightning-fast! I’ve used the service a dozen times, and I’ll use it again for sure!
William Hale
11 January 2021
DHL Express Worldwide
WH
Simple, helpful and direct.
Jim Payne
11 January 2021
DHL Express Worldwide
JP
I've had two different shipments forwarded to me in the US from the UK. Each time the service was flawless and quick.
Last month I ordered something on a Monday, F2M repacked it and had it delivered to me in the US on Friday afternoon!
Last month I ordered something on a Monday, F2M repacked it and had it delivered to me in the US on Friday afternoon!
Unverified Customer
11 January 2021
Unknown Shipment Details
Great service if you want to shop in the UK and the store you bought from does not offer the shipment to your Country. 30 days of free storage are very nice so I can make multiple purchases and then ship them together saving on shipment costs. I often use "combine & repack" option , and all the parcels have been prepared with great care (thanks to Charlie and Graham who have assembled my packages lately) )
Laura Saporiti
11 January 2021
DHL Express Worldwide
LS
Great service if you want to shop in the UK and the store you bought from does not offer the shipment to your Country.
30 days of free storage are very nice so I can make multiple purchases and then ship them together saving on shipment costs.
I often use "combine & repack" option, and all the parcels have been prepared with great care (thanks to Charlie and Graham who have assembled my packages lately ;) )
30 days of free storage are very nice so I can make multiple purchases and then ship them together saving on shipment costs.
I often use "combine & repack" option, and all the parcels have been prepared with great care (thanks to Charlie and Graham who have assembled my packages lately ;) )
Hi,
Many thanks for taking the time to review our services.
I'm so pleased forward2me works for you and appreciate your recommendation.
I will pass on your graditude to Charlie and Graham for the repacks.
We look forward to your continued support in 2021.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm so pleased forward2me works for you and appreciate your recommendation.
I will pass on your graditude to Charlie and Graham for the repacks.
We look forward to your continued support in 2021.
Kind Regards,
Tracy.
Unverified Customer
10 January 2021
Unknown Shipment Details
Reliable and lovely service . Forward2me makes a difference as I can choose DHL .
Verified Customer
10 January 2021
DHL Express Worldwide
VC
Alles Bestens! (:
Verified Customer
10 January 2021
DHL Express Worldwide
VC
Excellent service, been hesitant at the begging but I was convinced after reading some reviews! I ordered Amazon Alexa from Amazon and in less than 48 hours item was delivered to my house in Cyprus! During Christmas! Amazing!
Atte Raine Tergujeff
10 January 2021
DHL Express Worldwide
ART
Was and reliable. Will use again.
Yes, I would recommend.