Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
16 February 2021
DHL Express Worldwide
VC
Awesome service from registering to delivery
Maria De Robertis
16 February 2021
DHL Express Worldwide
MDR
I have always received a prompt reply to my questions
Verified Customer
16 February 2021
UPS Express Saver
VC
I recommend them. Very good.
Verified Customer
16 February 2021
DHL Express Worldwide
VC
発送が早く丁寧で良かったです。
Verified Customer
16 February 2021
TNT Economy Express
VC
Happy with service, done quickly
Robert Osman
16 February 2021
DHL Express Worldwide
RO
Everything works so well. I am so very happy with Forward2me, in all countries in which it exists!
Verified Customer
15 February 2021
DHL Domestic Express
VC
Great service. Aimee was really helpful in getting the delivery to me.
Anisa Hamzaraj
15 February 2021
DHL Express Worldwide
AH
The service as usually is serious and very quick, but the only delivery option I could choose from was the express delivery via DHL or FedEx. I had purchased a shirt with the cost of 20GBP and the cost of the shipment was 50GBP.
I would prefer to have other the possibility to choose from other shipping options with not such high cost.
I would prefer to have other the possibility to choose from other shipping options with not such high cost.
Kyo Iijima
15 February 2021
DHL Express Worldwide
KI
到着してすぐに発送してもらったおかげで注文して一週間で到着しました❗商品包装もしっかりしていて良かったです?
Verified Customer
14 February 2021
DHL Express Worldwide
VC
There was a few hiccups with updates but overall experience was good!
Verified Customer
13 February 2021
DHL Economy Select
VC
The service is very easy to use and customer service was quick to get back to me. The only problem was that there were limited & expensive forwarding couriers that were available.
It would have been far better to have more courier options.
It would have been far better to have more courier options.
Verified Customer
13 February 2021
DHL Express Worldwide
VC
A very easy transaction, that was speedily executed. Excellent service, thank you.
mohammad albarrak
13 February 2021
DHL Express Worldwide
MA
Price of shipping is higher than expected .
Verified Customer
13 February 2021
DHL Express Worldwide
VC
The communication with staff was excellent! Was the first time for using german address! Quick delivery. Thank you
Cece B
12 February 2021
DHL Express Worldwide
CB
It was quick and easy. My package arrive to me in 4 days! No issues! I will use it again. I only had trouble with my address in the UK but my package made it there anyway.
Verified Customer
12 February 2021
DHL Express Worldwide
VC
Great Update Status, Great Communicate, Great Service.
Verified Customer
12 February 2021
DHL Express Worldwide
VC
The service was great. It was my fiest time using a reshipper so I was nervous at first. But I received my package so quicker. Quicker then the United States Post Office! I will use Forward2Me again!
Verified Customer
11 February 2021
TNT Economy Express
VC
Customer service is excellent as I had a query on the delivery of my goods which resolved quickly (thanks Aimee!!). Of course, prices could be cheaper but I have no complaints.
Thorvaldur Thorvaldsson
11 February 2021
TNT Economy Express
TT
This was me first time and I found it both easy and quick. Will use this service again when needed ?
Henry Tang
11 February 2021
DHL Express Worldwide
HT
Superb service
Verified Customer
11 February 2021
DHL Express Worldwide
VC
Great service! Never a problem.
Khalid Alsaran
11 February 2021
DHL Express Worldwide
KA
i like how fast to send my package i hope see new address in USA
Verified Customer
11 February 2021
DHL Express Worldwide
VC
I am pleased with the shipping service provided by forward2me. I highly recommend this company. Customer service is excellent and very responsive. I will use their service in the future.Thank you.
Kieran Howden
11 February 2021
DHL Express Worldwide
KH
Honestly was sceptical but they have exceeded expectations on multiple occasions. Unlike other reshippers these guys come through!
Verified Customer
10 February 2021
DHL Express Worldwide
VC
Extremely high shipping costs and now that all goods pass through customs, makes it more expensive.
Hi,
Many thanks for your feedback.
I'm sorry to hear that you feel the cost of using our services is now much higher now that the UK has left the EU.
I'm pleased to advise that we are opening a dedicated warehouse for our EU customers in Germany shortly, this will mean that our customers within the EU can still shop with retailers within other EU countries receiving them to our Germany address and forward them to their home country.
I hope this this address will work better for you however will be still working to keep shipping fees as cost effective as possible for customers still looking to use our UK address.
Please feel free to contact our Customer Services if you have any further questions regarding Brexit, we are gathering information day by day and building our knowledge on shipping to EU countries now the UK is no longer part of the EU.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you feel the cost of using our services is now much higher now that the UK has left the EU.
I'm pleased to advise that we are opening a dedicated warehouse for our EU customers in Germany shortly, this will mean that our customers within the EU can still shop with retailers within other EU countries receiving them to our Germany address and forward them to their home country.
I hope this this address will work better for you however will be still working to keep shipping fees as cost effective as possible for customers still looking to use our UK address.
Please feel free to contact our Customer Services if you have any further questions regarding Brexit, we are gathering information day by day and building our knowledge on shipping to EU countries now the UK is no longer part of the EU.
Kind regards,
Tracy.
Verified Customer
10 February 2021
DHL Express Worldwide
VC
I have shipped many packages with this company and never had any issues with them or delays. Perfect for any country that they deliver from. Well worth it!!
Jeff Weatherhead
09 February 2021
DHL Express Worldwide
JW
Seamless, great experience. Opens the door to more options.
Verified Customer
09 February 2021
DHL Express Worldwide
VC
Speedy but options for freight forwarder limited and price a bit on high side.
Vignir Olafsson
09 February 2021
DHL Express Worldwide
VO
Fast and good service and easy to use.
Verified Customer
09 February 2021
DHL Express Worldwide
VC
Very quick and helpful service, the only disappointment is that they only ship with DHL. Which is a big no-no for me. DHL is expensive, bad service. Not sure if I'll forward again with this because of DHL.
Sarkiri Ingti
09 February 2021
DHL Domestic Express
SI
I had recently purchased a Retro Handheld Game Console from a store in the UK since it was not available in India and I chose Forward2me after reading some good reviews online about Parcel Forwarding Service in the UK but only to find out that the shipping services (DHL & UPS) are not available to the parts of India where I am living in when the packages arrived. I had contacted the customer service and they helped resolve the issue quickly. I am very much satisfied with the service. I just wish Forward2me had FedEx shipping option and cheaper shipping cost.
I would highly recommend Forward2me for the fast service and good customer support. Although the shipping can be expensive.
I would highly recommend Forward2me for the fast service and good customer support. Although the shipping can be expensive.
Bogdan George Necula
09 February 2021
TNT Economy Express
BGN
All the fees added up to an amount that’s larger than the price I’d pay for the same item locally. Isn’t worth it anymore for EU member states. I’ll probably not use your services anymore.
Hi,
Many thanks for your feedback.
We do understand that shipping from the UK to the EU is now more expensive than pre-brexit for this reason we are opening a completely new dedicated warehouse in Germany in the coming months. This will be owned and operated by forward2me rather than a partner.
We wanted to make sure our valued EU customers could still shop and forward packages within the EU in the same way they have been up until now. Our EU warehouse will offer the same benefits that our UK to EU warehouse previously did.
Once the address is up and running we will notify our customers so they can start using the address straight away and continue to take advantage of shipping goods from other EU countries with no additional customs fees to pay.
I hope this address will be of interest to you, our customers can however can still ship from the UK to the EU, we offer a 30 day free storage period so customers can collate their parcels from different UK retailers and ship together to make shipping more cost effective for them.
Please feel free to get in touch with our Customer Service team at anytime if you have any further questions relating to our service.
Kind regards,
Tracy.
Many thanks for your feedback.
We do understand that shipping from the UK to the EU is now more expensive than pre-brexit for this reason we are opening a completely new dedicated warehouse in Germany in the coming months. This will be owned and operated by forward2me rather than a partner.
We wanted to make sure our valued EU customers could still shop and forward packages within the EU in the same way they have been up until now. Our EU warehouse will offer the same benefits that our UK to EU warehouse previously did.
Once the address is up and running we will notify our customers so they can start using the address straight away and continue to take advantage of shipping goods from other EU countries with no additional customs fees to pay.
I hope this address will be of interest to you, our customers can however can still ship from the UK to the EU, we offer a 30 day free storage period so customers can collate their parcels from different UK retailers and ship together to make shipping more cost effective for them.
Please feel free to get in touch with our Customer Service team at anytime if you have any further questions relating to our service.
Kind regards,
Tracy.
Shanna Charlette
09 February 2021
UPS Express Saver
SC
Very good service. Thank you
Verified Customer
09 February 2021
DHL Express Worldwide
VC
seamless, quick, easy
Verified Customer
09 February 2021
DHL Express Worldwide
VC
I live in Seattle Washington and a big Funko Pop collector. I’ve been wanting to purchase Funko Exclusive and available outside of the US but never knew how to do it or very nervous doing it. One day I stumbled on Forward2Me, I read all the reviews and research about the company and how it work. I finally signed up for the account but still unsure about how it work or if it work, since my billing address is in the US. I recently gave it a try by ordering a few Funko pops. To my surprise it worked amazingly and smooth. I order my items enter the address provided it for me, I check out and pay like I normally would. My items arrive at forward2Me location and from there they would ship it to me through DHL and I have to say they are quick and fast. My item arrive at the warehouse and in under a week my order is already at my house. This is a great service.
Christian W
09 February 2021
DHL Express Worldwide
CW
Did everything perfectly. Shipped fast and securely
Verified Customer
09 February 2021
UPS Express Saver
VC
I had a good service experience. Forward2me did performed the service I wanted, and navigating the process was manageable. Thank you.
Meitar Atias
08 February 2021
DHL Express Worldwide
MA
Arrived safely and quickly.
Verified Customer
08 February 2021
UPS Express Saver
VC
Excellent Service ! Reasonable Rates
Todd Fisher
08 February 2021
DHL Express Worldwide
TF
Quick efficient service.
Michael Laslo
08 February 2021
DHL Express Worldwide
ML
Quick shipment.
Disha Varma
08 February 2021
DHL Express Worldwide
DV
-Great and Prompt customer service.
-Express shipping.
-User friendly.
-Express shipping.
-User friendly.
Verified Customer
07 February 2021
DHL Economy Select
VC
fast and reliable service, but from germany, it's criminally expensive. only express shipping is available. i'd use the service much more if they offered economy options. mailboxde is probably happy about it.
Stephanie Helton
07 February 2021
DHL Express Worldwide
SH
Another great customer experience as always. All of my items were combined and repacked with great care.
Sigridur Vigfusdottir
07 February 2021
DHL Express Worldwide
SV
There is a quality to all levels at forward 2me.
The staff in the communication department are professional, helpful and the staff is very well trained. I must mention Chris who often communicates with me, he is always polite and has helped me on a number of times.
The packages are also well looked after and each item that I have ordered comes in pristine condition.
I wish other companies would learn to do business like the staff at forward2me. Thank you all, I hope you are all healthy. The world has changed now, so we humans should all try to work together to make this new world a better place. You are playing a serious part in it.
The staff in the communication department are professional, helpful and the staff is very well trained. I must mention Chris who often communicates with me, he is always polite and has helped me on a number of times.
The packages are also well looked after and each item that I have ordered comes in pristine condition.
I wish other companies would learn to do business like the staff at forward2me. Thank you all, I hope you are all healthy. The world has changed now, so we humans should all try to work together to make this new world a better place. You are playing a serious part in it.
Verified Customer
06 February 2021
DHL Express Worldwide
VC
Nice customer service, fast!
Lena Wistén-Femia
06 February 2021
UPS Standard Single
LW
Fungerade jättebra!
Dajuan Kenney
06 February 2021
DHL Express Worldwide
DK
Very fast response to solve issues
shinji ikeda
06 February 2021
DHL Express Worldwide
SI
対応が迅速で、報告も細かくとても信頼できる。
またお世話になります。
すばらしいサービスです。
またお世話になります。
すばらしいサービスです。
Steve kwabena Forson
06 February 2021
UPS Express Saver
SKF
Excellent service
Quick delivery
Quick delivery