Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
25 February 2021
UPS Standard Single
VC
Amazing, fast
VS
25 February 2021
DHL Economy Select
V
Ridiculous price for a very simple service. When the package arrived at their office in UK, they suddenly started charging all sorts of extra fees. Of course my precious little cargo was their hostage, so I had no option but to pay.
One mandatory extra service was for "repackaging" the parcel - as if it somehow required extra packaging for International vs. UK domestic delivery. However, when the package arrived it had in fact (luckily) not been opened at all (just the way I like it). Instead, they had apparently wrapped the original parcel in lots of cheap tape, making it a pain to open. They were of course very eager to charge extra for this unnecessary and unrequested for "service".
Then they also failed to do a proper customs declaration from UK to EU when they handed it finally over to DHL. Meaning I had to pay DHL extra 20 EUR to have them clear the mess when the package got stuck in customs!!
I do not recommend this company for above reasons, and hope Boris Johnson drowns in his own **** one day for forcing me to use them..
One mandatory extra service was for "repackaging" the parcel - as if it somehow required extra packaging for International vs. UK domestic delivery. However, when the package arrived it had in fact (luckily) not been opened at all (just the way I like it). Instead, they had apparently wrapped the original parcel in lots of cheap tape, making it a pain to open. They were of course very eager to charge extra for this unnecessary and unrequested for "service".
Then they also failed to do a proper customs declaration from UK to EU when they handed it finally over to DHL. Meaning I had to pay DHL extra 20 EUR to have them clear the mess when the package got stuck in customs!!
I do not recommend this company for above reasons, and hope Boris Johnson drowns in his own **** one day for forcing me to use them..
Hi,
Many thanks for your feedback however I'm sorry to hear that you are unhappy with the cost of using our services. We do feel that we offer value for money, we work with our couriers on a regular basis to ensure that we obtain the best prices for our customers and are very competitive within our market.
I see that the item that you received was delicate and to ensure that your item arrived with you in good condition we recommended a repack at a cost of £2 to ensure that your goods were save and secure for international transit. Goods travelling on the international courier network go through more handling than domestic shipping and the packaging needs to be more robust. This is the reason why we recommended the repack and are pleased to hear that your goods arrived in good condition. Please be assured we do not hold customers at ransom, our interests are to ensure that your parcel arrives with you safely and undamaged.
For the export paperwork, there have been lots of changes since the UK have left the UK, we have worked closely with the couriers and believe that all the paperwork required on the export side was completed correctly. However we are aware that extra charges are applied by the courier now for customs clearance in EU countries, unfortunately we don't have any control over these and they do come as a shock to some customers if they are not expecting this. We did email all our customer in January to explain that they may now face additional charges for importing goods from the UK.
I hope this helps explain the situation further however if you have some information from the courier explaining that something wasn't right with the export paperwork please forward this to our Customer Service team at info@forward2me.com and we will be happy to investigate this for you.
Kind regards,
Tracy.
Many thanks for your feedback however I'm sorry to hear that you are unhappy with the cost of using our services. We do feel that we offer value for money, we work with our couriers on a regular basis to ensure that we obtain the best prices for our customers and are very competitive within our market.
I see that the item that you received was delicate and to ensure that your item arrived with you in good condition we recommended a repack at a cost of £2 to ensure that your goods were save and secure for international transit. Goods travelling on the international courier network go through more handling than domestic shipping and the packaging needs to be more robust. This is the reason why we recommended the repack and are pleased to hear that your goods arrived in good condition. Please be assured we do not hold customers at ransom, our interests are to ensure that your parcel arrives with you safely and undamaged.
For the export paperwork, there have been lots of changes since the UK have left the UK, we have worked closely with the couriers and believe that all the paperwork required on the export side was completed correctly. However we are aware that extra charges are applied by the courier now for customs clearance in EU countries, unfortunately we don't have any control over these and they do come as a shock to some customers if they are not expecting this. We did email all our customer in January to explain that they may now face additional charges for importing goods from the UK.
I hope this helps explain the situation further however if you have some information from the courier explaining that something wasn't right with the export paperwork please forward this to our Customer Service team at info@forward2me.com and we will be happy to investigate this for you.
Kind regards,
Tracy.
Verified Customer
25 February 2021
DHL Express Worldwide
VC
Quick shipping and great customer service, shipping was more expensive then anticipated
Johannes Fridriksson
24 February 2021
DHL Express Worldwide
JF
The repacking of Bluetooth headsets was little bit odd?
The battery´s are not that big and dangerous?
The battery´s are not that big and dangerous?
Hi,
Many thanks for your feedback.
Although we are accredited to ship batteries, lithium ion batteries both in equipment or on their own are classed as dangerous goods for shipping so we do have a procedure to follow to ensure that they are packed in compliance with the rules set out by the International Air Transport Association.
We are limited to shipping two pieces of equipment containing a lithium battery in one package unrestricted so due to your package containing three products with batteries we did have to follow the dangerous goods regulations, hence the repack to ensure that the package was large enough to add all the relevant compliant labels and paperwork for shipping.
I hope this helps explain how the process works with shipping batteries however if you have any further questions please don't hesitate to get in touch with our customer service and they will be happy to answer any further questions.
Kind regards,
Tracy.
Many thanks for your feedback.
Although we are accredited to ship batteries, lithium ion batteries both in equipment or on their own are classed as dangerous goods for shipping so we do have a procedure to follow to ensure that they are packed in compliance with the rules set out by the International Air Transport Association.
We are limited to shipping two pieces of equipment containing a lithium battery in one package unrestricted so due to your package containing three products with batteries we did have to follow the dangerous goods regulations, hence the repack to ensure that the package was large enough to add all the relevant compliant labels and paperwork for shipping.
I hope this helps explain how the process works with shipping batteries however if you have any further questions please don't hesitate to get in touch with our customer service and they will be happy to answer any further questions.
Kind regards,
Tracy.
martin bo petersen
24 February 2021
DHL Economy Select
MB
super servics
Thomas Mentzel
24 February 2021
DHL Express Worldwide
TM
Thank you! Great Service!
Laura de la Fuente
24 February 2021
UPS Standard Single
LDL
No lo recomiendo para nada
El concepto está bien pero no he tenido más que problemas. El envío a España desde UK me costó carísimo (40 euros), pero estaba dispuesta a pagarlo, así que lo que pedí, que era una cosa delicada, me llegó rota (en la caja no ponía en ningún sitio que fuese frágil). Por si no fuese suficiente, no me advirtieron de que tendría que pagar aduanas, por lo que el envío en realidad me ha costado 80 euros (más que el artículo en sí), cosa que debería haberse incluido en el precio inicial del envío (muchas empresas que envían desde EEUU lo tienen) ya que es una empresa que exporta de UK, y con el Brexit se va a tener que pagar aduanas sea donde sea.
No me han solucionado nada, solo hay un único día para reclamar, por lo que si ese día no estás en casa o no lo abres según te llega, no puedes reclamarlo. A pesar de esto, no me han compensado por el hecho de que mi articulo ya no valga para nada, o sea que solo he perdido dinero, ya que a pesar de tener las fotos de cómo llego, les da igual. Estoy bastante descontenta con el servicio y no lo usaré jamás.
Por si no era suficiente, tardó en llegarme casi un mes: tienes un único día para reclamar pero estarás esperando 1 mes tu paquete: maravilloso el funcionamiento
Insisto en que no lo recomiendo para nada, intentad comprar en páginas que envíen a vuestro país aunque sea un poco más caro el envío, ya que saldrá más barato que usar este servicio
El concepto está bien pero no he tenido más que problemas. El envío a España desde UK me costó carísimo (40 euros), pero estaba dispuesta a pagarlo, así que lo que pedí, que era una cosa delicada, me llegó rota (en la caja no ponía en ningún sitio que fuese frágil). Por si no fuese suficiente, no me advirtieron de que tendría que pagar aduanas, por lo que el envío en realidad me ha costado 80 euros (más que el artículo en sí), cosa que debería haberse incluido en el precio inicial del envío (muchas empresas que envían desde EEUU lo tienen) ya que es una empresa que exporta de UK, y con el Brexit se va a tener que pagar aduanas sea donde sea.
No me han solucionado nada, solo hay un único día para reclamar, por lo que si ese día no estás en casa o no lo abres según te llega, no puedes reclamarlo. A pesar de esto, no me han compensado por el hecho de que mi articulo ya no valga para nada, o sea que solo he perdido dinero, ya que a pesar de tener las fotos de cómo llego, les da igual. Estoy bastante descontenta con el servicio y no lo usaré jamás.
Por si no era suficiente, tardó en llegarme casi un mes: tienes un único día para reclamar pero estarás esperando 1 mes tu paquete: maravilloso el funcionamiento
Insisto en que no lo recomiendo para nada, intentad comprar en páginas que envíen a vuestro país aunque sea un poco más caro el envío, ya que saldrá más barato que usar este servicio
Hi,
Many thanks for your feedback.
I'm really sorry to hear of the issues you have experienced with your shipment and are currently looking into your damage claim, one of our agents should be in touch with your shortly to resolve this for you.
For the duty and taxes you have incurred on import to your country, unfortunately these are not included in the shipping fee charged, our charges only covers the use of the account, the export declaration and the processing and dispatch of your parcel. We do mention this in our faq section however I take on board your comments that this should be much clearer for our customers and will pass this to our development team to see how we can improve our site.
Although we did communicate the implications of brexit to our customers this was later January, due to the deal being made very late in 2020 the details of the deal were very vague and it took several weeks for all the imformation to be clarified. I'm sorry if this email arrived after you shipped your parcel.
We will be opening a dedicated address in Germany shortly for all our EU customers, this will permit them to continue to use our services for purchases within other EU countries and ship them via our services without the worry of incurring extra charges with import duty and taxes.
I hope the new EU address will be of interest to you and that once the damage issue is resolved you will consider using our services again in the future.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm really sorry to hear of the issues you have experienced with your shipment and are currently looking into your damage claim, one of our agents should be in touch with your shortly to resolve this for you.
For the duty and taxes you have incurred on import to your country, unfortunately these are not included in the shipping fee charged, our charges only covers the use of the account, the export declaration and the processing and dispatch of your parcel. We do mention this in our faq section however I take on board your comments that this should be much clearer for our customers and will pass this to our development team to see how we can improve our site.
Although we did communicate the implications of brexit to our customers this was later January, due to the deal being made very late in 2020 the details of the deal were very vague and it took several weeks for all the imformation to be clarified. I'm sorry if this email arrived after you shipped your parcel.
We will be opening a dedicated address in Germany shortly for all our EU customers, this will permit them to continue to use our services for purchases within other EU countries and ship them via our services without the worry of incurring extra charges with import duty and taxes.
I hope the new EU address will be of interest to you and that once the damage issue is resolved you will consider using our services again in the future.
Kind regards,
Tracy.
Verified Customer
24 February 2021
DHL Express Worldwide
VC
Super easy to use service, my items arrived in perfect condition!
Rebecca Presney
24 February 2021
DHL Express Worldwide
RP
The service is straightforward and simple to use. I’ve used it for multiple packages now and there’s never been an issue.
GIULIANO LO IACONO
23 February 2021
DHL Express Worldwide
GLI
VERY GOOD SERVICE!
Wai Ling LAM
23 February 2021
DHL Express Worldwide
WLL
Good protection and fast delivery
Unverified Customer
23 February 2021
Unknown Shipment Details
Excellent service ,amazing customer support despite the pandemic and lock down , Shipment arrived in perfect condition The price hike is not a fault of forwardtome particularly , but the customs fees and shipping company , so I can't really fault forwardtome for that.
Mohammed Alassiry
23 February 2021
DHL Express Worldwide
MA
Excellent service,amazing customer support despite the pandemic and lock down,
Shipment arrived in perfect condition
The price hike is not a fault of forwardtome particularly, but the customs fees and shipping company, so I can't really fault forwardtome for that.
Shipment arrived in perfect condition
The price hike is not a fault of forwardtome particularly, but the customs fees and shipping company, so I can't really fault forwardtome for that.
ruggero spallanzani
23 February 2021
UPS Standard Single
RS
The shipment wasn't fast, but the service is safe and the contact is serious
Verified Customer
23 February 2021
TNT Express Non-Docs
VC
Great service. Expensive, but fairly priced compared to the prices I was seeing for normally shipping things internationally. I love seeing the email that my order is available to ship, it's very convenient having various forward2me warehouses in different countries on the odd chance something comes up in one of those countries that I cannot get sent to me normally.
Verified Customer
23 February 2021
DHL Express Worldwide
VC
Efficient and smooth service
Verified Customer
22 February 2021
UPS Express Saver
VC
Fast shipping process
Abdullah Alo
22 February 2021
FedEx International Priority
AA
No so good
Expensive
little complicated to use
Expensive
little complicated to use
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the way our service works and you feel that the cost was expensive.
I see that there was some initial issues with the shipment due to one of the packages containing foodstuffs, its really important for us to check that there are no restrictions for importing foodstuff to your country before we release the goods for shipping however this can mean that the process is a little more time consuming than normal.
Shipping costs have increased a little over the last 12 months due to covid restrictions and that all our couriers have applied additional surcharges to cover increased costs to keep their employees safe during this difficult time. Seeing as forward2me offer competitive pricing already we simply pass these additional surcharges onto the customer at cost.
I will contact you shortly via email to obtain further feedback on the isues you experienced on using our site, we are always looking at ways to give our customers a better experience and would really appreciate further feedback.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the way our service works and you feel that the cost was expensive.
I see that there was some initial issues with the shipment due to one of the packages containing foodstuffs, its really important for us to check that there are no restrictions for importing foodstuff to your country before we release the goods for shipping however this can mean that the process is a little more time consuming than normal.
Shipping costs have increased a little over the last 12 months due to covid restrictions and that all our couriers have applied additional surcharges to cover increased costs to keep their employees safe during this difficult time. Seeing as forward2me offer competitive pricing already we simply pass these additional surcharges onto the customer at cost.
I will contact you shortly via email to obtain further feedback on the isues you experienced on using our site, we are always looking at ways to give our customers a better experience and would really appreciate further feedback.
Kind regards,
Tracy.
Verified Customer
22 February 2021
DHL Express Worldwide
VC
Quick servise, thanks!
Sudeepkumar Koottumkal Alphonse
22 February 2021
UPS Express Saver
SKA
Excellent shipping. Fast turnover. No subscriptions required which is a great plus. I have used their services in multiple occasions now. And all the time it is great. When the package was damaged from Amazon they immediately notified and try to resolve the issues.
Will definitely use their service again and again. Only missing is an ios app which would have been a great help too.
Will definitely use their service again and again. Only missing is an ios app which would have been a great help too.
HIROSHI TOKIMATSU
22 February 2021
DHL Express Worldwide
HT
A little expensive, but excellent service.
Quick response by email or on website.
Quick response by email or on website.
Hi,
Many thanks for your feedback.
I'm please to hear that we have offered an excellent service and respond quickly to emails.
Unfortunately due to the current pandemic all our couriers have added extra surcharges to shipping costs so this has impacted on shipping fees however we do still feel that we offer value for money for the service we offer. Seeing as we already offer competitive pricing we aren't able to absorb these fees and simply pass these onto the customer at cost.
I see that you have used our Guernsey address for shipping, this address is advantageous as many UK retailers deliver goods to this address zero rated, hopefully you were able to take advantage of this option.
Guernsey is a small facility on a remote island off the UK, shipping costs can be a little higher than from our mainland Uk address. however if you are able to take advantage of the vat saving this should make shipping from this address more cost effective.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm please to hear that we have offered an excellent service and respond quickly to emails.
Unfortunately due to the current pandemic all our couriers have added extra surcharges to shipping costs so this has impacted on shipping fees however we do still feel that we offer value for money for the service we offer. Seeing as we already offer competitive pricing we aren't able to absorb these fees and simply pass these onto the customer at cost.
I see that you have used our Guernsey address for shipping, this address is advantageous as many UK retailers deliver goods to this address zero rated, hopefully you were able to take advantage of this option.
Guernsey is a small facility on a remote island off the UK, shipping costs can be a little higher than from our mainland Uk address. however if you are able to take advantage of the vat saving this should make shipping from this address more cost effective.
Kind regards,
Tracy.
Verified Customer
22 February 2021
UPS Express Saver
VC
Great service!
Deryl Thompson
21 February 2021
DHL Domestic Express
DT
Very helpful service!
ms
21 February 2021
DHL Express Worldwide
M
酒類の転送で、多少の簡単な英語のやり取りは必要でしたが、迅速に対応頂けました。
値段は少々高めでしたが、それでも手に入れたいものであれば利用する価値はあると思います。
値段は少々高めでしたが、それでも手に入れたいものであれば利用する価値はあると思います。
Verified Customer
21 February 2021
UPS Express Saver
VC
All the services were good and great
Juliette Spanos
21 February 2021
DHL Express Worldwide
JS
Perfect! Thoughtful and fast and professional.
Andre Marques
20 February 2021
UPS Standard Single
AM
Superb experience dispite all the adversities caused by the Brexit new policies. On top of that, Covid is not helping couriers at all.
But on the end, everything arrived in perfect condition and customer support been great on keeping me updated. (special thanks to Chris and Hayley on dealing with this specific one)
Cheers to all F2W team and keep up your great work, specially during those uncertain times !
But on the end, everything arrived in perfect condition and customer support been great on keeping me updated. (special thanks to Chris and Hayley on dealing with this specific one)
Cheers to all F2W team and keep up your great work, specially during those uncertain times !
Verified Customer
20 February 2021
DHL Express Worldwide
VC
it was my first experience and it was nerve racking because i was so new at it.
I sent them lots of emails and questions. They tried there best to answer most of questions they are working with a short staff and limited days. I did do a second order by myself and didn't bother them lol. I would recommend them.
I sent them lots of emails and questions. They tried there best to answer most of questions they are working with a short staff and limited days. I did do a second order by myself and didn't bother them lol. I would recommend them.
Johan Van Wingerden
20 February 2021
DHL Economy Select
JVW
Service is supergoed alleen de brexit is niet oké
Een pakket versturen via De UK wordt veel te duur
Een pakket versturen via De UK wordt veel te duur
Verified Customer
20 February 2021
DHL Economy Select
VC
Service was very simple and fast.
Verified Customer
20 February 2021
UPS Standard Single
VC
Unable to call you via phone. Always busy.
Email communication is slow.
There is no information on your website about the 120cm size limit.
Email communication is slow.
There is no information on your website about the 120cm size limit.
Verified Customer
20 February 2021
UPS Standard Single
VC
Everything went wery well. I was regularry informed, never left in doubt. At the end was very fast and also not so expensive.
Verified Customer
20 February 2021
UPS Standard Single
VC
Very helpfull, fast and always friendly. I recommend your services to others.
Verified Customer
19 February 2021
DHL Express Worldwide
VC
Very quick turnaround from receiving the package and shipping it to me. Great experience overall. I was pleasantly surprised at how simple of an experience this was.
Verified Customer
19 February 2021
UPS Express Saver
VC
Quick and clear customer service. Clear and well functioning website.
Michela Simioni
19 February 2021
DHL Economy Select
MS
Ottimo servizio di reinoltro, adesso con la Brexit è diventato indispensabile!
REI SATO
19 February 2021
UPS Express Saver
RS
nice shop!rapidly business!
Verified Customer
19 February 2021
DHL Express Worldwide
VC
Fast and helpful.
Verified Customer
18 February 2021
FedEx International Economy
VC
Fast and Reliable.
I appreciate that they give you different shipping method which is an advantage when it comes to price by choosing one that suits your budget.
I appreciate that they give you different shipping method which is an advantage when it comes to price by choosing one that suits your budget.
hadi alghamdi
18 February 2021
FedEx International Priority
HA
Servica good free free nice
Steve Fargher
18 February 2021
DHL Express Worldwide
SF
The whole principal of this service is freight consolidation and forwarding. They simply put each of my 6 packages in a DHL bag and sent it to me, while charging me for the privilege. It would have been cheaper for me to just send the packages direct from the suppliers.
There was no freight consolidation and therefore this whole excercise cost me more in the long run.
There was no freight consolidation and therefore this whole excercise cost me more in the long run.
Hi,Many thanks for your feedback.There are two options for shipping multiple packages, first of all you can choose our combine and repack service. This service is offered when we repack and combine orders together into as least boxes as possible so our customer obtains the maximum value for shipping. For this service we charge £2 per package which is added to your final shipping invoice.Alternatively, we can offer a multi-piece shipment for some of our courier services. Here our customers can just choose up to 15 packages to be added to one shipment and ship them out as multi-pieces under the same shipment number. No additional fees are charged for this service but the goods would not be repacked into one box.I see from your shipment that you have chosen the second option for consolidation which does not include repack. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight. For your shipment I see that the actual weight of the combined parcels was 3.09 kg and the volumetric weight was 6.55 kg therefore it may have been more cost effective for you to choose our combine and repack service. If we had been able to reduce the overall volumetric weight nearer to the actual weight we may have been able to save on the cost of shipping.Shipping costs also include the use of the address, the acceptance, processing, storage and preparation of your goods for shipping including any export paperwork required. Some suppliers may offer slightly cheaper shipping prices than forward2me however this is down to them offering shipping either at a loss or at cost as they are able to cover ther costs in the sale of the product. We feel we offer very competitive pricing for the service we offer.I hope this helps explain the service we offer in more detail however if you have any other questions please don't hesitate to get in touch.Kind regards,Tracy.
Verified Customer
17 February 2021
FedEx International Economy
VC
Excellent service
Verified Customer
17 February 2021
FedEx International Priority
VC
Very gud service
Abdullah AL Howil
17 February 2021
FedEx International Priority
AAH
My package is pending because it’s didn’t included invoice! I sent request on twitter and Whatsapp and I didn’t find any response to me
Hi,
Many thanks for your feedback however I'm sorry to hear that there has been a problem with your shipment.
I see that we have responded to both your Twitter notification and the whatsapp message, I'm sorry if this took a little longer than expected however we are working on responding to all queries within 24 hours and see that we have provided this service level on our responses.
One of our agents have investigated your issue with the courier and have identified that the missing paperwork is a Power of Attorney that you need to provide to the courier to arrange the clearance of your goods. I believe we have advised you to contact the courier to provide this document, once this has been completed and returned there should be no issue with the clearance and delivery of your goods.
I'm sorry we have no control of import procedures, this is down to the receiver to complete any necessary import documentation to clear their goods, we provide documentation for the export entry only and often customs in the receiving country will only deal with the consignee directly and not the shipper.
I hope this helps resolve the issues you are experiencing and how to resolve them however if you require any further assistance from forward2me please feel free to contact us.
Kind regards,
Tracy.
Many thanks for your feedback however I'm sorry to hear that there has been a problem with your shipment.
I see that we have responded to both your Twitter notification and the whatsapp message, I'm sorry if this took a little longer than expected however we are working on responding to all queries within 24 hours and see that we have provided this service level on our responses.
One of our agents have investigated your issue with the courier and have identified that the missing paperwork is a Power of Attorney that you need to provide to the courier to arrange the clearance of your goods. I believe we have advised you to contact the courier to provide this document, once this has been completed and returned there should be no issue with the clearance and delivery of your goods.
I'm sorry we have no control of import procedures, this is down to the receiver to complete any necessary import documentation to clear their goods, we provide documentation for the export entry only and often customs in the receiving country will only deal with the consignee directly and not the shipper.
I hope this helps resolve the issues you are experiencing and how to resolve them however if you require any further assistance from forward2me please feel free to contact us.
Kind regards,
Tracy.
manal abdullah
17 February 2021
FedEx International Priority
MA
The service is nice, but the price and the cost are very high I found it difficult to exchange and return and it was not resolved, so I received it
Hi,
Many thanks for your feedback.
I'm pleased that you like the service however found shipping prices higher than expected and had issues with returning goods.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see from your shipment that although the goods you shipped were very light in weight because of their size the shipping costs have been calculated on the actual volumetric weight. We do offer a combine and repack service where a customer submits a request to our warehouse to repack their packages together as efficiently as possible. This process often reduces the overall size of the parcel and therefore the shipping costs are less.
For the return I have checked on our records and see that we did try to assist you with returning your goods to Amazon however after requesting a returns label which is required for return shipping we received no response so your parcel was returned to your inbox for shipping. Unfortunately as we are not the purchaser of the goods we could not obtain the return label on your behalf and rely on customers providing this information for return.
I hope this information helps explain everything a little further however if you have any other questions please don't hesitate to get in touch if I can offer any other assistance.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased that you like the service however found shipping prices higher than expected and had issues with returning goods.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see from your shipment that although the goods you shipped were very light in weight because of their size the shipping costs have been calculated on the actual volumetric weight. We do offer a combine and repack service where a customer submits a request to our warehouse to repack their packages together as efficiently as possible. This process often reduces the overall size of the parcel and therefore the shipping costs are less.
For the return I have checked on our records and see that we did try to assist you with returning your goods to Amazon however after requesting a returns label which is required for return shipping we received no response so your parcel was returned to your inbox for shipping. Unfortunately as we are not the purchaser of the goods we could not obtain the return label on your behalf and rely on customers providing this information for return.
I hope this information helps explain everything a little further however if you have any other questions please don't hesitate to get in touch if I can offer any other assistance.
Kind regards,
Tracy.
Laszlo Tokaji
17 February 2021
DHL Express Worldwide
LT
Non plus ultra! Very fast delivery!
Debbie Antoine
17 February 2021
DHL Express Worldwide
DA
Excellent..
Gregg White
17 February 2021
FedEx International Priority
GW
I gave them a 5 star rating because the processing time was really fast, Forward2me swiftly notify me as soon as my parcel arrived in my suit’s, the amazing team never hesitate when it comes to shipping my package, this was my first time shipping with Forward2me and i will definitely ship with them again, the shipping price could be a little bit cheaper however the service that they provide will not allow me to give a bad review, only one thing i wish i could changed, whenever I’m entering the valve of my items the system dose not allow me to choose any different currencies apart from GBP
Verified Customer
17 February 2021
DHL Express Worldwide
VC
I could not go better!
Verified Customer
16 February 2021
DHL Express Worldwide
VC
Excellent service, prompt delivery.