Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
lfm
27 December 2020
DHL Express Worldwide
L
I was quite surprised how fast my shipment arrived once received by Forward2me. It was so easy to ship from seller to 'my' shipping address and have shipment 'forwarded' to me. I will definitely use this service again.
Verified Customer
27 December 2020
DHL Express Worldwide
VC
5* service as always
Peter Hanssens
27 December 2020
DPD Classic
PH
Prima service. Alles werkt zoals aangekondigd.Pakje was er sneller dan verwacht.
Verified Customer
27 December 2020
UPS Express Saver
VC
I wanted to test ot out firdt thats why i bought few items,but it was beyond my expectations.
Verified Customer
27 December 2020
UPS Express Saver
VC
It’s too expensive! Coz of the size of my parcel, slightly exceeded the standard size, the shipment costs ended up became 4 times of the price of my item. (The item costs £20 vs shipping cost £80) I couldn't return it as I needed it urgently, overall very disappointed. Won’t consider to use forward2me again.
Verified Customer
27 December 2020
DHL Express Worldwide
VC
Great instructions. Easy to follow. Good communication. Fast shipment after filling out required information.
Verified Customer
26 December 2020
DHL Express Worldwide
VC
Good customer service
Pálmi Másson
26 December 2020
DHL Express Worldwide
PM
A plus service. Fast, easy and reliable. Will use again for sure!
Thierry
26 December 2020
TNT Economy Express
T
Exceptionally fast shipping of the packages after arrival, also the repackaging process was fast and well executed by Graham. Any time again.
Verified Customer
26 December 2020
TNT Economy Express
VC
Great service
Verified Customer
26 December 2020
UPS Standard Single
VC
Snabba på att leverera fungerade perfekt
abhishek gupta
26 December 2020
DHL Express Worldwide
AG
Amazing service, shipped same day after reaching the warehouse
Verified Customer
25 December 2020
DHL Express Worldwide
VC
配送手段に選択肢が欲しい。
Verified Customer
25 December 2020
DHL Economy Select
VC
Fast turnaround
Verified Customer
25 December 2020
DHL Express Worldwide
VC
Its a good service but the price of the shipping is so high I hope you can decrease it to use your service more.
Verified Customer
25 December 2020
DHL Economy Select
VC
Fast & responsive, had a great experience!
Sadeq Ahmed
25 December 2020
DHL Express Worldwide
SA
Very good +++++++++++++
Verified Customer
25 December 2020
DPD Classic
VC
From the moment I added the product to the dispatch of the package, everything was handled so smoothly that I couldn’t even believe in it. I ordered a product on a Friday and Wednesday I already had it in my hands.
I’d gladly recommend for anyone wanting to buy products from the UK and they can know for sure that they gained a customer here if they keep the experience as good as it is right now.
I’d gladly recommend for anyone wanting to buy products from the UK and they can know for sure that they gained a customer here if they keep the experience as good as it is right now.
Verified Customer
25 December 2020
DHL Express Worldwide
VC
I paid for my package immediately after it arrived in the warehouse. I waited more than a week for it to say it had shipped out, and nothing happened. Only after contacting customer service did I learn that I had a confirmation email sent to my paypal email (which I do not check) immediately after the payment went through. When I went to go pay again, I saw that there was a small pop up reminder that went away after a few seconds telling me to confirm the payment in my email. This was barely noticeable, so if I hadn’t contacted customer service my package would have basically been lost forever. After the payment went through, the package shipped out after a few days, and I paid $40+ for shipping. That’s already an insane price for an item worth the exact same amount. Paying that much for shipping, I expected the package to arrive in the 2-3 business days I was promised. It took more than 7 business days for the package to finally arrive. Overall, it was just a very messy and frustrating experience.
Richard Jones
25 December 2020
TNT Express Non-Docs
RJ
Prompt service and easy to manage website.
There could be a button to add extra documents after the initial upload on the webpage ???
Combined shipment were individual parcels, no harm done but wouldn't a single parcel be easier.
Thanks.
There could be a button to add extra documents after the initial upload on the webpage ???
Combined shipment were individual parcels, no harm done but wouldn't a single parcel be easier.
Thanks.
Verified Customer
25 December 2020
DHL Express Worldwide
VC
Prompt service, reasonable price!
Verified Customer
25 December 2020
DHL Express Worldwide
VC
Excellent user interface. Efficient notification/shipping practices!
Anders Rönnlund
24 December 2020
DPD Classic
AR
Excellent service
carlo lolli
24 December 2020
UPS Express Saver
CL
Grande servizio. Veloce, automatizzato e conveniente!
Anonymous
24 December 2020
UPS Express Saver
A
Very easy to use forwarding service! Perfect service to bring in Mathmos products with reasonable pricing! Repacked items very well which brought down the shipping cost and shipped it out very quickly!
will definitely be using this service again!
will definitely be using this service again!
Aggeliki Ntrl
24 December 2020
UPS Standard Single
AN
Good repackaging so far, effective use of available space in the box. Very good response time on inquiries. Only negative I consider the flat fee of 2 pounds for repackaging rather steep as a lot of my buys are really small and don't even need repackaging
Hi,
Many thanks for taking the time to review our services.
I'm pleased to hear that you are overall happy with the service we offer however you found the combine and repack fee a little steep.
We do take on board your comments however the combine and repack service is quite time consuming, although the items repacked may not need much repacking, they still need to be picked from the warehouse, repacked, then restored in the warehouse until you are ready for shipping.
I hope you understand our position on this process however we are reviewing all services on a regular basis and will take into account your comments.
We wish you all the very best for 2021 and look forward to your continued support.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm pleased to hear that you are overall happy with the service we offer however you found the combine and repack fee a little steep.
We do take on board your comments however the combine and repack service is quite time consuming, although the items repacked may not need much repacking, they still need to be picked from the warehouse, repacked, then restored in the warehouse until you are ready for shipping.
I hope you understand our position on this process however we are reviewing all services on a regular basis and will take into account your comments.
We wish you all the very best for 2021 and look forward to your continued support.
Kind Regards,
Tracy.
Verified Customer
23 December 2020
DHL Economy Select
VC
Very fast shipping, excellent customer service
dianne hynes
23 December 2020
DHL Express Worldwide
DH
way overpriced. charged for 9.5 kilo of weight for a 1.6 kilo item.
Paid to repackage to reduce cost and all hey did was tape it. size remained the same.
Paid to repackage to reduce cost and all hey did was tape it. size remained the same.
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the price you have paid for our services. I see that your parcel did have an actual weight of 1.7 kg however the cost of shipping was based on the higher volumetric weight of 6 kg.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
The cost of shipping also includes the use of our services, this covers the use of the forward2me addresses, the acceptance, processing, storage and preparation of your goods for shipping including all the paperwork required for export.
For all fully tracked services our Customer service team provide full support from the receipt of your goods to the delivery in your own country.
Our company can't really compete with large retailers who cover their costs on the sale of their goods, forward2me offer a service and don't have any products to sell, many of the larger retailers due to the volume of parcels they ship offer the service at cost or even a loss on some occasions to make the shipping cost attractive when selling products.
In addition to the above many couriers currently charge surcharges to cover their extra costs during the pandemic and at this time of year also add a peak surcharge to cover increased costs over the Christmas period and increase in volume of parcels being shipped.
forward2me do feel that they offer a value for money service and are in line with our competitors who offer a similar service. We don't charge any annual or monthly fee for providing the addresses and provide a free 30 days storage period so customers have time to collate their parcels and ship in one shipment to ensure they obtain the maximum value for shipping.
I hope this helps explain what is included in the price paid for shipping and how the cost is calculated.
We hope you will consider this information and maybe use our services again in the future.
We wish you a merry christmas and all the best for the coming new year.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the price you have paid for our services. I see that your parcel did have an actual weight of 1.7 kg however the cost of shipping was based on the higher volumetric weight of 6 kg.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
The cost of shipping also includes the use of our services, this covers the use of the forward2me addresses, the acceptance, processing, storage and preparation of your goods for shipping including all the paperwork required for export.
For all fully tracked services our Customer service team provide full support from the receipt of your goods to the delivery in your own country.
Our company can't really compete with large retailers who cover their costs on the sale of their goods, forward2me offer a service and don't have any products to sell, many of the larger retailers due to the volume of parcels they ship offer the service at cost or even a loss on some occasions to make the shipping cost attractive when selling products.
In addition to the above many couriers currently charge surcharges to cover their extra costs during the pandemic and at this time of year also add a peak surcharge to cover increased costs over the Christmas period and increase in volume of parcels being shipped.
forward2me do feel that they offer a value for money service and are in line with our competitors who offer a similar service. We don't charge any annual or monthly fee for providing the addresses and provide a free 30 days storage period so customers have time to collate their parcels and ship in one shipment to ensure they obtain the maximum value for shipping.
I hope this helps explain what is included in the price paid for shipping and how the cost is calculated.
We hope you will consider this information and maybe use our services again in the future.
We wish you a merry christmas and all the best for the coming new year.
Kind Regards,
Tracy.
Hongbin Ni
23 December 2020
DHL Express Worldwide
HN
Easy and convenient to use
Omar
23 December 2020
DHL Express Worldwide
O
As always Forward2me never failed me, I love the tax free shipping in the UK and combining the package does save a lot of money.
Verified Customer
23 December 2020
DHL Economy Select
VC
It works but it is so incredibly expensive. I would only use this service if I had no other option.
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the cost of using our service, we do feel that we offer value for money seeing as the price paid is not only for shipping but includes the use of the address, the acceptance, processing, storing of your parcel until shipping, preparation for shipping and any export labelling required for your shipment.
We do not charge a monthly or annual fee like some of our competitors and offer a 30 day free storage period to allow customers to collate their parcels and ship them together to obtain maximum value for shipping.
We are aware some larger retailers can offer shipping very cheaply however we are unable to compete with these companies as they cover their costs on the actual sale of the products, they often sell shipping at either at cost or a loss dependent on the deal they can obtain from the courier.
We have also experienced challenges with pricing this year due to couriers adding emergency surcharges and peak surcharges to cover their additional costs relating to the CV-19 pandemic. We only pass on these surcharges to our customers at cost.
I hope this helps explain what is actually included in the price you pay to forward2me and that you will hopefully consider using our services again in the future.
We wish you all the very best for the coming year.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the cost of using our service, we do feel that we offer value for money seeing as the price paid is not only for shipping but includes the use of the address, the acceptance, processing, storing of your parcel until shipping, preparation for shipping and any export labelling required for your shipment.
We do not charge a monthly or annual fee like some of our competitors and offer a 30 day free storage period to allow customers to collate their parcels and ship them together to obtain maximum value for shipping.
We are aware some larger retailers can offer shipping very cheaply however we are unable to compete with these companies as they cover their costs on the actual sale of the products, they often sell shipping at either at cost or a loss dependent on the deal they can obtain from the courier.
We have also experienced challenges with pricing this year due to couriers adding emergency surcharges and peak surcharges to cover their additional costs relating to the CV-19 pandemic. We only pass on these surcharges to our customers at cost.
I hope this helps explain what is actually included in the price you pay to forward2me and that you will hopefully consider using our services again in the future.
We wish you all the very best for the coming year.
Kind Regards,
Tracy.
Stephen Rickman
23 December 2020
UPS Express Saver
SR
Worked great
Verified Customer
23 December 2020
DHL Express Worldwide
VC
Shipping was bit expensive. Everything else top notch
Balachandarn
22 December 2020
DHL Express Worldwide
B
We were hesitated since it's first time for us to use this service. But, we received the product earlier than expected and overall it's great.
Eysteinn Thor Kristinsson
22 December 2020
TNT Economy Express
ETK
I like your service, quick and reliable.
Verified Customer
22 December 2020
DHL Economy Select
VC
System worked perfectly.. Thank you!
Verified Customer
22 December 2020
DHL Express Worldwide
VC
THNX for this great services
Thomas Sevik
22 December 2020
DHL Express Worldwide
TS
Your delivery service filled a need for an item could not get, since I live in the U.S. I did try the tax free warehouse, thinking it would be cheaper from reading the claim that was made in your description. I should have used your estimator on site. to see it would cost me 49 more pounds to ship. If I had gone thru your other warehouse, I would pay the V.A.T., but ultimately get a refund. Otherwise the chess collection arrived in a timely manner.
Hi,
Many thanks for taking the time to review our services however I'm sorry that shipping to the tax free warehouse was not cost effective for you on this occasion.
We do always advise that customers check our pricing page at all warehouses to compare shipping prices for shipping from different addresses. Guernsey is a small island with limited infrastructure so costs do tend to be a little higher than when shipping from mainland UK.
When purchasing goods for delivery to the tax free warehouse you need to consider the amount of vat refunded compared to the cost of shipping from this facility to ensure that you obtain the maximum value for shipping. The address is mainly aimed at receiving high value goods where the saving on vat is cost effective overall for the customer.
I hope this helps explain the Guernsey warehouse further however if you have any other questions please feel free to contact our Customer Service team at any point and we will be happy to assist you.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services however I'm sorry that shipping to the tax free warehouse was not cost effective for you on this occasion.
We do always advise that customers check our pricing page at all warehouses to compare shipping prices for shipping from different addresses. Guernsey is a small island with limited infrastructure so costs do tend to be a little higher than when shipping from mainland UK.
When purchasing goods for delivery to the tax free warehouse you need to consider the amount of vat refunded compared to the cost of shipping from this facility to ensure that you obtain the maximum value for shipping. The address is mainly aimed at receiving high value goods where the saving on vat is cost effective overall for the customer.
I hope this helps explain the Guernsey warehouse further however if you have any other questions please feel free to contact our Customer Service team at any point and we will be happy to assist you.
Kind Regards,
Tracy.
Shi Qiu
22 December 2020
UPS Express Saver
SQ
One candle glass is broken
Hi,
Many thanks for your feedback however I'm sorry to hear that your shipment has arrived and one of the items are broken.
I see that the delivery was made on 07.12.20 however we don't appear to have received an email from you regarding the broken item. We rely on customers contacting us within 24 hours to advise us of any damages to shipments so we can then contact our couriers to open a claim.
Unfortunately you have left the report via this review too late for us to submit a claim with the courier however if you could provide us with a photograph of the broken item, how the goods had been packaged and any damage to the exterior part of the box, we can then investigate this fully within our own team to see if we could have handled the shipment better?
We hope to hear from you soon so we can look to resolve this matter for you.
Kind Regards,
Tracy.
Many thanks for your feedback however I'm sorry to hear that your shipment has arrived and one of the items are broken.
I see that the delivery was made on 07.12.20 however we don't appear to have received an email from you regarding the broken item. We rely on customers contacting us within 24 hours to advise us of any damages to shipments so we can then contact our couriers to open a claim.
Unfortunately you have left the report via this review too late for us to submit a claim with the courier however if you could provide us with a photograph of the broken item, how the goods had been packaged and any damage to the exterior part of the box, we can then investigate this fully within our own team to see if we could have handled the shipment better?
We hope to hear from you soon so we can look to resolve this matter for you.
Kind Regards,
Tracy.
Brad Silvia
21 December 2020
DHL Express Worldwide
BS
I received my package within 3 days (including the weekend) and just a week before Christmas during this hectic pandemic, too! Excellent service!
Tamara Golohvost
21 December 2020
DHL Express Worldwide
TG
A bet expensive
Marwan Al-Ansari
21 December 2020
DHL Express Worldwide
MA
Excellent service
Alex Moss
21 December 2020
DHL Express Worldwide
AM
The postage for a small toy was 3x the cost of the toy.
Hi,
Many thanks for taking the time to provide us with your feedback however I'm sorry to hear that you are unhappy with the cost of shipping your item.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see that your although your package was light, the actual volumetric weight was 5.6 kg so the cost of shipping was based on the higher volumetric weight rather than the actual weight.
I also noticed that you have not taken advantage of our combine and repack service, many of our customers submit a request for this service if the volume of their parcel is higher than the actual weight, often due to retailers in the UK shipping in larger boxes than necessary, the parcel can be reduced in size to save on overall costs when shipping.
Another way of making a saving is taking advantage of our free 30 day storage period, many customers collate a number of parcels within this period and collate them into one shipment to obtain the maximum value for shipping.
Finally the cost of shipping does also include our service, we offer a free UK address, accept, process, store your parcel until you are ready for shipping and prepare the goods for dispatch, this includes any export paperwork required for shipping. We cannot compete with many UK retailers who ship overseas, they cover their costs with the sale of the goods however forward2me offer a service only so this is included in the final shipping price.
I hope this all helps explain how costs are calculated and the services we offer however if you have any further questions please don't hesitate to get in touch and we will be happy to assist you.
Kind Regards,
Tracy.
Many thanks for taking the time to provide us with your feedback however I'm sorry to hear that you are unhappy with the cost of shipping your item.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see that your although your package was light, the actual volumetric weight was 5.6 kg so the cost of shipping was based on the higher volumetric weight rather than the actual weight.
I also noticed that you have not taken advantage of our combine and repack service, many of our customers submit a request for this service if the volume of their parcel is higher than the actual weight, often due to retailers in the UK shipping in larger boxes than necessary, the parcel can be reduced in size to save on overall costs when shipping.
Another way of making a saving is taking advantage of our free 30 day storage period, many customers collate a number of parcels within this period and collate them into one shipment to obtain the maximum value for shipping.
Finally the cost of shipping does also include our service, we offer a free UK address, accept, process, store your parcel until you are ready for shipping and prepare the goods for dispatch, this includes any export paperwork required for shipping. We cannot compete with many UK retailers who ship overseas, they cover their costs with the sale of the goods however forward2me offer a service only so this is included in the final shipping price.
I hope this all helps explain how costs are calculated and the services we offer however if you have any further questions please don't hesitate to get in touch and we will be happy to assist you.
Kind Regards,
Tracy.
Verified Customer
20 December 2020
DHL Express Worldwide
VC
I've have used forward2me a couple of times in the past and never had any issues. The customer support is quick to provide feedback. Couldn't be more happy.
Verified Customer
20 December 2020
DHL Express Worldwide
VC
Because it all worked well. There could be some improvements to make the site easier. Amazon did not agree with your address, changing Preston but their delivery worked to this address.
Verified Customer
20 December 2020
DHL Economy Select
VC
Servizio rapido, preciso ed economico.
Verified Customer
20 December 2020
DHL Economy Select
VC
Schnell und unkompliziert trotz Vorweihnachtszeit. Der Versand war gefühlt etwas teuer (Lieferung von Alkohol nach Deutschland), aber für den guten Service absolut angemessen.
Mustafa Hamed
20 December 2020
DHL Express Worldwide
MH
Best of the best!
Verified Customer
19 December 2020
DHL Economy Select
VC
Viel zu teuer, auch für kleine Pakete.
Hi there,
Many thanks for your comments.
We are sorry to hear you are dissatisfied with the cost of shipping on this occasion.
I can see you have processed one recent shipment through our services from our Germany warehouse.Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage. Please be aware that it is a service that you are paying for through our company as well as shipping.
Our shipping rates from our UK warehouse are more competitive for international shipping, than our partner warehouses such as Germany, Guernsey and Japan. This is mainly due to the volume of packages not being high enough to get a variable rate or other alternative courier options for international shipping, besides the DHL courier services. We have checked our shipping rates for Germany, against other active forwarding agents, within Germany, and we are very satisfied that our prices are on par with the current rates and cost of shipping from Germany.
I hope this helps you further and answers your concerns.
We do hope this matter does not deter you from using our services in the future and we hope you consider amending your current rating based on the information we have provided you.
Please do email in to us if you have any more questions or concerns and we would be more than happy to assist you.
Kind RegardsHayley
Many thanks for your comments.
We are sorry to hear you are dissatisfied with the cost of shipping on this occasion.
I can see you have processed one recent shipment through our services from our Germany warehouse.Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage. Please be aware that it is a service that you are paying for through our company as well as shipping.
Our shipping rates from our UK warehouse are more competitive for international shipping, than our partner warehouses such as Germany, Guernsey and Japan. This is mainly due to the volume of packages not being high enough to get a variable rate or other alternative courier options for international shipping, besides the DHL courier services. We have checked our shipping rates for Germany, against other active forwarding agents, within Germany, and we are very satisfied that our prices are on par with the current rates and cost of shipping from Germany.
I hope this helps you further and answers your concerns.
We do hope this matter does not deter you from using our services in the future and we hope you consider amending your current rating based on the information we have provided you.
Please do email in to us if you have any more questions or concerns and we would be more than happy to assist you.
Kind RegardsHayley
Verified Customer
19 December 2020
DHL Express Worldwide
VC
Fast en reliable. As allways.