Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Nicolas Schwartz
04 January 2021
DHL Economy Select
Peter Kneen
04 January 2021
DHL Express Worldwide
PK
I was a first time user of Forward2Me and I couldn't have been happier. I had an initial query that the team sorted for me in minutes and my package arrived from the UK to Australia in perfect condition in under a week.
Verified Customer
04 January 2021
UPS Express Saver
VC
First time using - easy set-up and seamless execution.
steve fennell
04 January 2021
DHL Express Worldwide
SF
Amazing. Fast and easy process. I was nervous using forward2me for the first time. But I received my package very quickly.
Verified Customer
03 January 2021
TNT Economy Express
VC
Super good service and everything as promissed - always. Happy client for three years.
Verified Customer
03 January 2021
DHL Express Worldwide
VC
Reliable service for purchases in the OK.
Verified Customer
03 January 2021
DHL Express Worldwide
VC
Very fast and professional service. Will use it again.
Verified Customer
03 January 2021
DHL Express Worldwide
VC
Quick service and very reasonable prices!
Verified Customer
03 January 2021
DHL Express Worldwide
VC
Schnell, problemlos
Verified Customer
02 January 2021
DHL Economy Select
VC
The repacking/consolidation was done poorly. The hangers of the dresses drilled into the clothes during transportation. A little more common sense during repacking would be appreciated because also dresses can break during transportation this way.
Verified Customer
02 January 2021
DHL Express Worldwide
VC
Great communication and update status of items requested and waiting to be shipped.
Verified Customer
02 January 2021
DHL Express Worldwide
VC
All good, minor problem was solved in no time, which is for me the most important thing about any service. I am fully satisfied.
Verified Customer
02 January 2021
DHL Express Worldwide
VC
Servicio impecable, rapidez y transparencia en el envío, confianza y tranquilidad, atención al cliente continua e inmediata. Le pongo 4 estrellas porque me salio bastante caro, pero bueno, el servicio es óptimo.
Rasmus Kjelgaard-Petersen
02 January 2021
TNT Economy Express
RK
It was Nice and easy I would use it again
Peter Juergens
01 January 2021
DPD Classic
PJ
Quick and efficient forwarding, thanks!
Verified Customer
01 January 2021
DHL Economy Select
VC
Great Service, Perfect
Michal Buza
01 January 2021
DPD Classic
MB
excellent_fast_
Hirotoshi Kubozono
01 January 2021
UPS Express Saver
HK
very good service.
Bianca P.
01 January 2021
DHL Express Worldwide
BP
I thought forward2me provided EXCEPTIONAL service in terms of handling and delivering my package. I received my item in a timely manner, I appreciated the frequent updates on my package and it was also easy to set up my account. Thank you Forward2me! I will be using your services again!
Tommaso Pierattini
01 January 2021
DHL Express Worldwide
TP
Ottimo servizio
Ulises Jordan Rivera Monroy
01 January 2021
UPS Express Saver
UJR
Excellent forwarding service, also cominment with the customer. Continue like this.... 100% recommended...
Arnold Richards
31 December 2020
DHL Express Worldwide
AR
Awesome and lightning fast service
Kira Long
31 December 2020
DHL Express Worldwide
KL
Awesome! Will definitely use this service again! Customers Service was great!
Verified Customer
31 December 2020
DHL Express Worldwide
VC
excellent service....
Verified Customer
30 December 2020
DHL Economy Select
VC
Very responsive and helpful.
Dd
30 December 2020
DHL Express Worldwide
D
Does their job sincerely and perfectly. Ordered to ship to US and got the package the next day via DHL!!!! Amazing work.
Giorgio Pullano
30 December 2020
DHL Express Worldwide
GP
Ottima esperienza ho ricevuto il mio pacco nei tempi stabiliti e senza nessun tipo di problemi. Grazie
Panayiotis Savva
30 December 2020
DHL Express Worldwide
PS
very good service
Verified Customer
30 December 2020
DHL Economy Select
VC
the best of the best. thanks
Mathijs Wijnands
30 December 2020
DHL Economy Select
MW
Quick response, good packaging and very fast shipping. Great service!
Verified Customer
30 December 2020
DHL Economy Select
VC
Gut service, gut verpackt.
Verified Customer
30 December 2020
DHL Express Worldwide
VC
Amazing service, fast and reliable
Julie White
30 December 2020
DHL Express Worldwide
JW
Packed within 24 hours of instruction and received within 7 days to New Zealand. Great service. Exceeded expectations
Verified Customer
30 December 2020
DHL Express Worldwide
VC
Prompt service, very fast dispatch and delivery. Would recommend to others.
Verified Customer
30 December 2020
TNT Economy Express
VC
The time frame you showed me before I paid and the time the package was actually delivered was not the same. Instead of 6 days it was delivered after 15. Also the package was delivered to a UK address, so the store packed it for a local delivery. Since you shipped it Internationally, and based on the tracking, in 15 days it moved between 5 countries, the package didn’t arrive in good condition. Maybe you should offer (even with extra cost) a service of rewarping the package to sastain international delivery
Verified Customer
30 December 2020
DHL Express Worldwide
VC
Excellent, fast delivery to Australia with 4 days.
Verified Customer
29 December 2020
UPS Standard Single
VC
Very good and reliable service
Frank Helfmann
29 December 2020
DHL Economy Select
FH
sehr gute kommunikation, schnelle Lieferung, gerne wieder,
Verified Customer
29 December 2020
DHL Express Worldwide
VC
hassle-free, trustworthy and quick to deliver ?? received item in good condition.
Verified Customer
29 December 2020
DHL Express Worldwide
VC
Reliable and fast as always. Will definitely continue to use your service.
Verified Customer
29 December 2020
DHL Express Worldwide
VC
Excellent service & speed
Joseph Girdusky
29 December 2020
DHL Express Worldwide
JG
Service was swift but the price was too high for a simple item. I bought a Barbie doll for my daughter at about $20, but paid more than $40 to ship to me. There were only express options. I would have been happy to wait longer to receive the item if it had cost less.
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are happy with the overall service however the cost of shipping was more than you would have liked.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see that although your package weighed less than 0.5 kg the actual shipping price was based on the higher volumetric weight. When sellers ship within the UK couriers charge on the actual weight of the goods rather than the volumetric, like they do for overseas shipping. We tend to find that because of this many UK retailers ship in much larger boxes than necessary for the goods enclosed in the package.
For this reason we do offer a combine and repack service, when chosen our warehouse team evaluate the goods inside the package and see if they can reduce the overall size of the package ensuring that the goods can be shipped so they are safe and secure for international transit. This process ensures that the customer obtains the maximum value for shipping. You can find this option from your inbox when you go to ship your packages.
Many customers do look to purchase a number of items then consolidate them into one shipment to ensure they are making the most of our service.
For shipping options, we do usually have some more budget options however due to the limitations for air freight down to the problems related to the pandemic, many of these options aren't viable at the moment. We are hoping that in the coming year as the pandemic passes, we can offer more budget services for our customers.
I hope this information all helps going forward however if you have any further questions please don't hesitate to get in touch with our Customer Service Team.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are happy with the overall service however the cost of shipping was more than you would have liked.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see that although your package weighed less than 0.5 kg the actual shipping price was based on the higher volumetric weight. When sellers ship within the UK couriers charge on the actual weight of the goods rather than the volumetric, like they do for overseas shipping. We tend to find that because of this many UK retailers ship in much larger boxes than necessary for the goods enclosed in the package.
For this reason we do offer a combine and repack service, when chosen our warehouse team evaluate the goods inside the package and see if they can reduce the overall size of the package ensuring that the goods can be shipped so they are safe and secure for international transit. This process ensures that the customer obtains the maximum value for shipping. You can find this option from your inbox when you go to ship your packages.
Many customers do look to purchase a number of items then consolidate them into one shipment to ensure they are making the most of our service.
For shipping options, we do usually have some more budget options however due to the limitations for air freight down to the problems related to the pandemic, many of these options aren't viable at the moment. We are hoping that in the coming year as the pandemic passes, we can offer more budget services for our customers.
I hope this information all helps going forward however if you have any further questions please don't hesitate to get in touch with our Customer Service Team.
Kind Regards,
Tracy.
Verified Customer
29 December 2020
DHL Express Worldwide
VC
Shipping was lightning fast and everything arrived in good condition
MIHAELA POPA
29 December 2020
DPD Classic
MP
I have bought one PTZ VideoCamera and you have received and sent to me the package that was very very poor packaged by the seller . I was really very lucky to received the delivery not damaged.By the way the service was very fast and the DPD Currier very reliable. Next time PLEASE take a look if the packaging is OK for the shipment if NOT please advertise me and make the item reliable .of course i pay you for the service. Make Attention !!!!! Thanks
Hi,
Many thanks for your feedback.
I'm sorry to hear that the packaging on your shipment was poor, I see that you opted for shipping the item in the retailers original packaging, we do try to make goods as safe as possible on dispatch however always recommend that our customers choose the combine and repack service when shipping to ensure that additional packaging is added when required to ensure your goods are safe and secure for international transit.
The combine and repack service is available for you in your inbox, you need to choose the service for the packages you are shipping before going ahead with the ship now button.
I hope this suggestion helps going forward however if you have any further questions please don't hesitate to get in touch with our Customer Services at info@forward2me.com and they will be very happy to assist you further.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that the packaging on your shipment was poor, I see that you opted for shipping the item in the retailers original packaging, we do try to make goods as safe as possible on dispatch however always recommend that our customers choose the combine and repack service when shipping to ensure that additional packaging is added when required to ensure your goods are safe and secure for international transit.
The combine and repack service is available for you in your inbox, you need to choose the service for the packages you are shipping before going ahead with the ship now button.
I hope this suggestion helps going forward however if you have any further questions please don't hesitate to get in touch with our Customer Services at info@forward2me.com and they will be very happy to assist you further.
Kind Regards,
Tracy.
Joao Paulo Pires
29 December 2020
DHL Economy Select
JPP
Like the service, very professional and friendly. Recommend
Mary Dimou
28 December 2020
DHL Express Worldwide
MD
First time I used forward2me to ship my European purchase to Australia.... have to say the service is excellent.
My delicate ceramics arrived safely, very well packed and on time.
Any time again!
Thank you forward2me Team!
My delicate ceramics arrived safely, very well packed and on time.
Any time again!
Thank you forward2me Team!
Verified Customer
28 December 2020
DHL Express Worldwide
VC
excellent service , but the packing was so expensive , I can buy these items from the local market for much cheaper prices
Verified Customer
28 December 2020
UPS Express Saver
VC
Very fast processing. Excellent service
Shannon Hong
28 December 2020
DHL Express Worldwide
SH
Fast responses to my queries and very fast but expensive shipping. It would be nice to have cheaper shipping options especially for low value items. I would be more inclined to use the service more if there were several shipping options as I don't necessarily need the items to be shipped express.
Sveinbjorn Thormar
27 December 2020
DHL Express Worldwide
ST
Excellent service, accomodating changes to delivery requests without any fuss. I am very happy with their attitude.
Many thanks for your feedback.
I'm sorry to hear that your shipment has been delayed due to an item being classed as dual use in error. It can be difficult for us to determine if an item would be classed as dual use in some circumstances however we need to always ensure that we are sure we can ship your goods legally from the UK.
I do also apologise that the process took a little time, due to the parcel being with our German warehouse it can take time to communicate with them then refer this information back to you. We are working on new communciation systems so we can get answers quicker for our customers so hopefully in the coming year communication will be speedier.
I hope you will continue to use our services going forward and the process will become smoother as we improve our systems.
Please don't hesitate to get in touch with our Customer Service team if you require any further assistance.
Kind Regards,
Tracy.