Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
21 September 2021
DHL Express Worldwide
VC
Daisuke Morita
21 September 2021
DHL Express Worldwide
DM
thank you!
Verified Customer
20 September 2021
DHL Express Worldwide
VC
The service works, affordable way to allow for shipments outside of UK
Verified Customer
20 September 2021
DHL Express Worldwide
VC
Easy and good service. Thank you
Clisty Borzoni
19 September 2021
DHL Express Worldwide
CB
I recommend F2M to everyone I come in contact w that is curious about package forwarding.
Sometimes I have unique requests for my items and the F2M team handles them easily.
Sometimes I have unique requests for my items and the F2M team handles them easily.
Verified Customer
19 September 2021
DHL Express Worldwide
VC
Very happy with the parcel consolidation service, Ryan C did a great job preparing my package. Will definitely be using Forward to Me in the future!
Verified Customer
19 September 2021
DHL Express Worldwide
VC
Reliable service. Would definitely recommend it. Had a very positive experience shipping to US.
Verified Customer
19 September 2021
DHL Express Worldwide
VC
The forward2me process was easy and efficient thanks. I would use again. It took only 7 days from when I ordered some bike parts in the UK to delivery in Sydney Australia.
Jonathan
19 September 2021
UPS Express Saver
J
Fast shipping!!!
Amina Hamdan
19 September 2021
DHL Express Worldwide
AH
Thank you for the good communication and the quick response, but the bags of the site itself do not throw them because sometimes we gift them to one and the colleagues are all very cooperative and friendly. Thank you, an excellent shipping company. I wish you more success.
Unverified Customer
18 September 2021
Unknown Shipment Details
Aimee and Laura were quick to respond and very helpful. Such a good service! I'll definitely be using Forward2me again in the future. ?
Heidi Engel
18 September 2021
FedEx International Priority
HE
I’ve used Forward2me twice now to order Krüger dirndls from Germany to the U.S. Awesome service and fast shipping. I was wary at first because I was unfamiliar with the company, but I took a chance and everything went smoothly with my orders. Their customer service is excellent and very helpful in explaining what I needed to do and answering all my questions. I used their German warehouse. So glad I found a way to order the dirndls I really wanted for local Oktoberfest fun! Prost! :)
Verified Customer
18 September 2021
DHL Express Worldwide
VC
really
excellent
excellent
Karolina
17 September 2021
DHL Express Worldwide
K
Very easy to use and fast shipping! Customer service is great too.
Verified Customer
17 September 2021
UPS Standard Single
VC
Very cool.
Yuya Tokuyama
17 September 2021
FedEx International Economy
YT
使いやすく、分かりやすいサービスでした。
Verified Customer
17 September 2021
DHL Express Worldwide
VC
Fist class services, quick response and action. Deserve 5 stars. One thing to consider is that the DHL option is a bit pricey compere to the US prices.
Verified Customer
16 September 2021
DHL Express Worldwide
VC
The item I imported was charged very high taxes in my home country (an extra 20%). This was my first time buying something from the UK (I normally buy from the US) so I was shocked with the extra taxes
Hi there,Many thanks for your feedback. All shipments are dispatched through our services as 'Delivered Duty Unpaid' with all the couriers. We don't allow additional local duties and taxes to be paid in advance, within the shipping costs, through our company, because we do not yet have the approved accreditation to carry out the customs clearance, through our services, and calculate the duties and taxes for the goods in advance. It is the courier agencies, such as Fed Ex, DHL and UPS, who have and use their own customs clearance departments to calculate the import taxes and duties that would be owing for our customers shipments from UK warehouse to the destination country and the additional import duties and taxes owing for a shipment to the destination country would be charged as a separate fee by the relevant courier service prior to delivery. Unfortunately local import duties and taxes do vary from country to country and will be based on the declared value of the goods in the shipment plus freight costs.I hope this clarifies your queries and please let me know if you have any more questions or concerns.Kind RegardsHayley
Oystein
16 September 2021
DHL Economy Select
O
Raskt og enkelt. Greie priser og imøtekommende kundeservice:)
Verified Customer
15 September 2021
DHL Express Worldwide
VC
It was my first order and the process was straightforward and easy to navigate. Highly recommended for a workaround where you cannot ship direct, or want to consolidate packages from abroad.
Lindsey
15 September 2021
DHL Express Worldwide
L
This is my 3 or 4th time using forward2me and cannot recommend enough!
Marcello De Marinis
15 September 2021
UPS Standard Single
MDM
excellent service
it would be useful to have a preliminary estimate of the customs taxes related to the customer's country
it would be useful to have a preliminary estimate of the customs taxes related to the customer's country
Verified Customer
15 September 2021
DHL Express Worldwide
VC
Quick, sent with DHL service, but Forward2me and DHL charged me for GST tax. So I've paid tax twice. If Forward2me use DHL they should inform them GST tax has been paid.
Hi there,
Many thanks for your feedback.
It is great to hear that you were satisfied with the delivery service with DHL for your alcohol shipment from our Japan warehouse.
I am sorry to hear that you have paid import taxes (GST) twice for your alcohol shipment.
I have looked into this issue and it appears that this was caused due to a processing error on our system when we originally booked your alcohol package into your account at the Japan warehouse.
Your package should have been marked correctly as 'Alcohol' on our system and a manual repack and shipment should have been processed by one of our customer service team on your behalf. Unfortunately because of this processing error our system has not been correctly notified that your package contained alcohol and our system had not removed the additional GST charges from your shipping invoice.
Because your package contained alcohol, once the purchase documents had been uploaded and approved, the GST should have not been applied to your final shipping costs . We are not required to recover GST from shipments that contain alcohol-this should only be recovered from the receiver once the shipment arrives at the Australian border.
Please accept our sincere apologies for this processing oversight.
I will send you a direct email today so I can request some copies of your custom invoices in relation to the duplicated GST charges paid. I am more than certain we can resolve this issue for you very quickly and ensure you are reimbursed for any unnecessary additional costs you have paid.
I hope this helps you.
I will be back in touch via email to assist you further with this issue as soon as possible.
Kind Regards
Hayley
Many thanks for your feedback.
It is great to hear that you were satisfied with the delivery service with DHL for your alcohol shipment from our Japan warehouse.
I am sorry to hear that you have paid import taxes (GST) twice for your alcohol shipment.
I have looked into this issue and it appears that this was caused due to a processing error on our system when we originally booked your alcohol package into your account at the Japan warehouse.
Your package should have been marked correctly as 'Alcohol' on our system and a manual repack and shipment should have been processed by one of our customer service team on your behalf. Unfortunately because of this processing error our system has not been correctly notified that your package contained alcohol and our system had not removed the additional GST charges from your shipping invoice.
Because your package contained alcohol, once the purchase documents had been uploaded and approved, the GST should have not been applied to your final shipping costs . We are not required to recover GST from shipments that contain alcohol-this should only be recovered from the receiver once the shipment arrives at the Australian border.
Please accept our sincere apologies for this processing oversight.
I will send you a direct email today so I can request some copies of your custom invoices in relation to the duplicated GST charges paid. I am more than certain we can resolve this issue for you very quickly and ensure you are reimbursed for any unnecessary additional costs you have paid.
I hope this helps you.
I will be back in touch via email to assist you further with this issue as soon as possible.
Kind Regards
Hayley
Verified Customer
15 September 2021
DHL Express Worldwide
VC
Package was processed quickly. Customer service was friendly and competent
Verified Customer
15 September 2021
DHL Express Worldwide
VC
ebayにて、イギリスのセラーからの商品を購入した際、日本への発送が不可だったので、こちらの転送サービスを初めて利用しました。
アカウント登録も分かりやすく、荷物の発送状況もきちんと管理され、安心して利用する事が出来ました。
また、機会があればお世話になりたいです。
今後、手数料がより安くなると、有り難いです。
アカウント登録も分かりやすく、荷物の発送状況もきちんと管理され、安心して利用する事が出来ました。
また、機会があればお世話になりたいです。
今後、手数料がより安くなると、有り難いです。
Verified Customer
14 September 2021
UPS Express Saver
VC
They went above and beyond in making sure I was able to receive my package. The follow up was great. I plan on using their service often.
Verified Customer
14 September 2021
FedEx International Economy
VC
Easy and quick service
Jaswant Singh
14 September 2021
DHL Express Worldwide
JS
Great service. From the time they receive your package to being shipped out is lightning fast.
putra syahbani teddy
14 September 2021
DHL Express Worldwide
PST
flexy shipping and great service!
faster and well package!
faster and well package!
Verified Customer
13 September 2021
DHL Express Worldwide
VC
Quite expensive, but there was no other way to get the item I needed to Australia, so as a one off I didn't mind the expense. I couldn't justify the expense of doing this regularly. The whole process was smooth and fast, great communication.
ZOUHAIR ALMRAKY
13 September 2021
DHL Express Worldwide
ZA
Tres rapide mais un peu cher par rapport a shopand ship de aramex
Bram Cool
13 September 2021
DHL Express Worldwide
BC
Fast forwarding, quick service !
James Barrowss
13 September 2021
DHL Express Worldwide
JB
ALL GOOD!!!! DELIVERY BEEN FAST!
Gordon Radford
13 September 2021
DHL Express Worldwide
GR
Excellent,. efficient service for sending goods from UK to Australia
Verified Customer
12 September 2021
DHL Express Worldwide
VC
Forward2Me was very helpful in receiving and consolidating my packages into one package for international shipping to the US. They also answered my questions regarding submitting FDA prior notice. The delivery arrived a day earlier than expected. The repacking service was great and my items (including formula for my baby) were repackaged perfectly so that the box and contents arrived very quickly without damage. I plan to regularly use this service and would highly recommend it today friends and family.
Marc H.
12 September 2021
DHL Express Worldwide
MH
I have used forward2me twice now, from the UK to Germany. First time, my package arrived at 2 p.m., I got the info in my inbox at around 2.20 p.m. and the shipment was forwarded at 4 p.m. the same day. Second delivery arrived at 1 p.m., was in my inbox at 9 p.m. and was forwarded the next day. So far, I can only recommend forward2me. I've had speedy responses to my emails, and their service is top notch. I will definitely use them again!
Christinr Reilly Levy
12 September 2021
DHL Express Worldwide
CRL
Extremely quick shipping and very easy to utilize.
Verified Customer
12 September 2021
DHL Express Worldwide
VC
I have used forwardtome several times always no issues. Amazing service.
Verified Customer
11 September 2021
FedEx International Economy
VC
Good packaging services . But TBH the fees for services and shipping are over rated .
Miguel Moya Astorga
11 September 2021
DHL Express Worldwide
MMA
Great quality and fast international fright forwarding service from Europe to Chile. The packages arrived in perfect shape and in time to my house.
Kathleen Henry
11 September 2021
UPS Express Saver
KH
Overall they do provide an excellent service. The customer service response is amazing and they do solve any issues or enquiries. The updates provided reassured me throughout the process. I would have been tempted to say that it's expensive (my exchange rate played a role) but it is totally worth it. Delivery is exceptional.
Verified Customer
11 September 2021
DHL Express Worldwide
VC
They did everything well - expedient, clarity with instructions and always offers of help.
Verified Customer
11 September 2021
UPS Express Saver
VC
Exelent god atention
Yiannis Parpounas
10 September 2021
DHL Express Worldwide
YP
A fantastic initiative, great service thank you
Jay Nnamdi
10 September 2021
DHL Express Worldwide
JN
Love it! Has always come through with super fast shipping. Super easy to use!
Verified Customer
10 September 2021
DHL Express Worldwide
VC
Exceptional service very quick delivery although can be costly for international delivery
Verified Customer
10 September 2021
DHL Express Worldwide
VC
Super communicative and very easy to work with!
Courtney Zinerman
10 September 2021
DHL Express Worldwide
CZ
Wanted an item that was sold out in the States. Forward2me made the whole process of getting it to me simple and seamless . Will use them again in the future.
Verified Customer
09 September 2021
DHL Economy Select
VC
Provided address from forward2Me in Guernsey/UK was not usable, even with extensive internet search (e.g. Google etc.), the provided address was not existent, therefore additional costs for customs and taxes applied, beside considerable time effort for checking and searching the provided address by forward2Me, not accepted by the vendor because of not existence; alternative UK shipping address with customs and taxes dues worked out, however all together not as promised, not as expected.
Hi,
Many thanks for your feedback.
I see that you have had an issue with adding the address to a retailer site for delivery to the Guernsey address. This address is valid and is a physical address however I believe you could possibly have entered the latter three digits of the postcode incorrectly. I have tested this on the site and see that if you enter the postcode GY8 0DJ the address shows up as forrest house however if the latter 0 is entered as a letter O instead of the number 0 the address is not showing.
I'm sorry that we weren't able to resolve this at the time you contacted us and had to ship your goods to the UK mainland address which didn't give you the saving on vat that you had hoped.
I hope this suggestion helps going forward and that you are able to successfully enter the Guernsey address next time you are looking to ship to the tax free warehouse.
Kind Regards,
Tracy
Many thanks for your feedback.
I see that you have had an issue with adding the address to a retailer site for delivery to the Guernsey address. This address is valid and is a physical address however I believe you could possibly have entered the latter three digits of the postcode incorrectly. I have tested this on the site and see that if you enter the postcode GY8 0DJ the address shows up as forrest house however if the latter 0 is entered as a letter O instead of the number 0 the address is not showing.
I'm sorry that we weren't able to resolve this at the time you contacted us and had to ship your goods to the UK mainland address which didn't give you the saving on vat that you had hoped.
I hope this suggestion helps going forward and that you are able to successfully enter the Guernsey address next time you are looking to ship to the tax free warehouse.
Kind Regards,
Tracy
Verified Customer
09 September 2021
DHL Express Worldwide
VC
Extremely expensive
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the shipping price for forwarding your goods to Australia from the UK. However I do have some suggestions that may help make using our services more cost effective.
I see that this was your first shipment with us and you did not take advantage of our combine and repack service. Many of our customers take advantage of our 30 day free storage period, purchasing from different retailers and once all the parcels have arrived arrange for them to be repacked together as efficiently as possible.
Shipping fees are based on the amount of space the shipment takes up in transit, this is called the volumetric weight. It is only when the actual weight of the goods is higher than the volumetric weight that the shipping fees are based on the actual weight.
Your shipment shows that the actual weight of the goods was 1.82 kg however the volumetric weight was 8.28 kg. It is possible that if you have chosen the combine and repack option we may have reduced the size (volumetric weight) of your package which may have significantly reduced the cost of shipping.
Please also take into account that we are not only offering a shipping service, we offer a free address to receive goods to our addresses, we accept, process and store the goods until you are ready for shipping and prepare the export paperwork for the shipment on dispatch.
I hope these suggestions help going forward and you will consider using our services again. Please don't hesitate to contact our Customer Services if you have any questions about the combine and repack option or any other service we offer.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the shipping price for forwarding your goods to Australia from the UK. However I do have some suggestions that may help make using our services more cost effective.
I see that this was your first shipment with us and you did not take advantage of our combine and repack service. Many of our customers take advantage of our 30 day free storage period, purchasing from different retailers and once all the parcels have arrived arrange for them to be repacked together as efficiently as possible.
Shipping fees are based on the amount of space the shipment takes up in transit, this is called the volumetric weight. It is only when the actual weight of the goods is higher than the volumetric weight that the shipping fees are based on the actual weight.
Your shipment shows that the actual weight of the goods was 1.82 kg however the volumetric weight was 8.28 kg. It is possible that if you have chosen the combine and repack option we may have reduced the size (volumetric weight) of your package which may have significantly reduced the cost of shipping.
Please also take into account that we are not only offering a shipping service, we offer a free address to receive goods to our addresses, we accept, process and store the goods until you are ready for shipping and prepare the export paperwork for the shipment on dispatch.
I hope these suggestions help going forward and you will consider using our services again. Please don't hesitate to contact our Customer Services if you have any questions about the combine and repack option or any other service we offer.
Kind regards,
Tracy.
荷物の追跡も問題なかったです。
感謝しています。