Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
30 September 2021
DHL Economy Select
Verified Customer
29 September 2021
DHL Express Worldwide
VC
Super fast service, top notch all around, worth the extra cost for anything that is hard or impossible to get due to Brexit.
Verified Customer
29 September 2021
DHL Express Worldwide
VC
Service très rapide et professionnel "frais de livraison un peu élevé". À revoir
Hi,
Many thanks for your feedback, I'm pleased to hear that you are happy with the service we gave you.
With regards to the delivery costs, I see that you shipped your goods in a multi-piece shipment. We do offer a combine and repack service, when this option is chosen our warehouse team evaluate the parcels you are looking to ship to see if we can repack them and reduce the overall size to ensure that you obtain the maximum value with the courier.
Shipping prices are generally calculated on the amount of space the shipment takes up in transit, this is called the volumetric weight. It is only if the actual weight is heavier than the volumetric weight that the actual weight would be used to calculate the cost.
I hope this helps you going forward, if you have any other questions please don't hesitate to get in touch with our Customer Services.
Kind regards,
Tracy.
Many thanks for your feedback, I'm pleased to hear that you are happy with the service we gave you.
With regards to the delivery costs, I see that you shipped your goods in a multi-piece shipment. We do offer a combine and repack service, when this option is chosen our warehouse team evaluate the parcels you are looking to ship to see if we can repack them and reduce the overall size to ensure that you obtain the maximum value with the courier.
Shipping prices are generally calculated on the amount of space the shipment takes up in transit, this is called the volumetric weight. It is only if the actual weight is heavier than the volumetric weight that the actual weight would be used to calculate the cost.
I hope this helps you going forward, if you have any other questions please don't hesitate to get in touch with our Customer Services.
Kind regards,
Tracy.
Peter Clancy
29 September 2021
FedEx International Economy
PC
Hassle-free and helped me import from a company that didn’t deliver to UK.
Verified Customer
29 September 2021
DHL Economy Select
VC
Todo correcto. Recomendable.
Verified Customer
29 September 2021
DHL Express Worldwide
VC
I love their quick service! Very reliable company. During the years i never had any problem with them. They are always reliable, im very satisfied.
Mel Jewell
29 September 2021
DHL Express Worldwide
MJ
Extremely fast! In some ways, even faster than most of my domestic packages. Everything arrived in good condition.
Verified Customer
29 September 2021
FedEx International Economy
VC
Good service, don’t take a lot of time.
Verified Customer
29 September 2021
DHL Express Worldwide
VC
Excellent and fast shipping
Verified Customer
28 September 2021
DHL Express Worldwide
VC
Excellent service.
Verified Customer
28 September 2021
TNT Economy Express
VC
just works smoothly.
Verified Customer
28 September 2021
DHL Express Worldwide
VC
Brilliant service. Thanks for acting on this one in a swift manner. Package done well and secured.
Verified Customer
28 September 2021
UPS Standard Single
VC
rapide, net, et précis !
je doutais au début mais ca fonctionne parfaitement
colis reçu de l'UK en 2 jours ouvré
je doutais au début mais ca fonctionne parfaitement
colis reçu de l'UK en 2 jours ouvré
Nipun Malintha
28 September 2021
FedEx International Economy
NM
Good quality fast service
R Y
28 September 2021
FedEx International Economy
RY
Gap between estimated cost and actual cost was very small. No additional cost was charged. It may be depending on type and number of items but I was not even charged for the tax locally upon goods arrival. Therefore I am very satisfied, and will use this service again for sure.
Verified Customer
28 September 2021
DHL Express Worldwide
VC
Super fast shipping and great handling of packages. Shipping Rates are great.
Verified Customer
28 September 2021
DHL Express Worldwide
VC
I am very pleased with how easy the shipping process was. I highly recommend this shipping service to anyone looking to have their items ship overseas.
Verified Customer
27 September 2021
DHL Express Worldwide
VC
Fast processing & reasonable rates.
OMAR ALSULAMI
26 September 2021
DHL Express Worldwide
OA
It’s really great
M.F
26 September 2021
DHL Express Worldwide
M
There was something I didn't understand when using it for the first time, but I was satisfied with everything with perfect support.
Nicholas Cooper
26 September 2021
DHL Express Worldwide
NC
Forward2me made it super easy to get overseas products quickly to my door. The consolidation option is awesome and saves so much money. DHL is a very reliable option and always gets here earlier than they promise, too. Highly recommend!!
Verified Customer
26 September 2021
FedEx International Economy
VC
Great service!
Speed and price are good ??
Speed and price are good ??
Gisa Ohnesorge
25 September 2021
UPS Standard Single
GO
Bestellungen werden sehr schnell weitergeleitet, toller Service, immer gern wieder. Bei Fragen bekommt man schnell kompetente Antworten.
Dimitris Papandreou
25 September 2021
UPS Express Saver
DP
Every time I had a problem with customs the found me a solution. They were always helpful and polite to find a solution that would work out for me
Verified Customer
25 September 2021
DHL Express Worldwide
VC
Fast, honest and reliable services. I have use forward2me for both UK and Japan shipment and they always delivered the services excellent. I will use their service again, please do keep up the good work.
Matthew Centofante
25 September 2021
UPS Express Saver
MC
Great service from start to finish.
Thomas Kildegaard
25 September 2021
UPS Standard Single
TK
Jeg bestilte en blæser med levering til min adresse hos forward2me. Da de havde modtaget pakken fik jeg besked om dette og gik ind på deres hjemmeside og betalte omkostningerne til fragt til Danmark. En lille uge senere dukkede en ups mand pommes pakken.
Verified Customer
25 September 2021
DHL Express Worldwide
VC
Reliable, quick, though a little pricey!
Raf Coekaerts
25 September 2021
DHL Economy Select
RC
Top service!
Verified Customer
25 September 2021
DHL Express Worldwide
VC
Excellent service! Package received fast and in perfect condition. Very happy.
Verified Customer
25 September 2021
DHL Express Worldwide
VC
I received my package promptly, and without any hiccups. I’m definitely going to use this service again in the future.
Verified Customer
25 September 2021
DHL Express Worldwide
VC
使用過多次都可以準確的轉運，時間雖然不是很快但是保持穩定，一般一周左右整體來說是眾多轉運服務之中適合日本和西歐的。
Anna Georghallides
24 September 2021
TNT Economy Express
AG
Excellent service as always. I had a question and they emailed me back immediately with an informative answer.
edward fields
23 September 2021
DHL Economy Select
EF
Excellent Service
Verified Customer
23 September 2021
DHL Express Worldwide
VC
They took three months to send me my package. I had to remind them several times, and has eventually given up hope when they suddenly updated the status to ready to ship.
Hi,
Many thanks for your feedback.
I'm really sorry that there was a delay in shipping your parcel, I believe it was held for a time so we could establish if there was any outstanding duty and taxes owing seeing as the parcel was imported to the UK from an EU country.
I do agree that this timescale is too long so please be assured we are reviewing our procedures on how we handle these type of issues.
forward2me now have an address available to our customers in Germany, this address has been made available so our customers can purchase goods from countries within the EU and not incur any issues with customs clearance or duty and taxes.
I hope this helps going forward however if you have any other questions relating to this matter please feel free to contact our customer services and they will be happy to assist you with your enquiries.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm really sorry that there was a delay in shipping your parcel, I believe it was held for a time so we could establish if there was any outstanding duty and taxes owing seeing as the parcel was imported to the UK from an EU country.
I do agree that this timescale is too long so please be assured we are reviewing our procedures on how we handle these type of issues.
forward2me now have an address available to our customers in Germany, this address has been made available so our customers can purchase goods from countries within the EU and not incur any issues with customs clearance or duty and taxes.
I hope this helps going forward however if you have any other questions relating to this matter please feel free to contact our customer services and they will be happy to assist you with your enquiries.
Kind regards,
Tracy.
Nickolas Gerz
23 September 2021
DHL Express Worldwide
NG
VAT free service is a great perk. A great way to get UK clothing that is not available in the states.
Mik Wermuth Frederiksen
23 September 2021
UPS Standard Single
MWF
Der mangler nogle oplysninger, når man starter som bruger - bl.a. omkostninger mv.
Hi,
Many thanks for your feedback.
I'm sorry that there has been an issue when you have used our services, I will contact you directly by email to try to establish what the issue was and how we can resolve this for you going forward.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry that there has been an issue when you have used our services, I will contact you directly by email to try to establish what the issue was and how we can resolve this for you going forward.
Kind regards,
Tracy.
Verified Customer
23 September 2021
UPS Express Saver
VC
I am pleased for your quick action.
Unverified Customer
22 September 2021
Unknown Shipment Details
You guys definitely deserve a five stars with the efficiency of your service. Delivery was super fast compared to what I am used to.
Tyrone Mitcham
22 September 2021
DHL Express Worldwide
TM
You guys definitely deserve a five stars with the efficiency of your service. Delivery was super fast compared to what I am used to.
Verified Customer
22 September 2021
TNT Economy Express
VC
Great service, used it many times and never had a problem.
OMAR A LTURK
22 September 2021
FedEx International Economy
OAL
Very nice consolidating process, quick delivery and good communication.
Nicholas Simmons
22 September 2021
DHL Express Worldwide
NS
Always excellent service and everything goes so smoothly ?
Verified Customer
22 September 2021
FedEx International Economy
VC
Semplicità del servizio, velocità della spedizione.
Abilson Dos Santos
22 September 2021
DHL Express Worldwide
ADS
Great service and reliability.
Verified Customer
22 September 2021
TNT Express Non-Docs
VC
Yes, definately
Robert B. Kurtz
22 September 2021
DHL Express Worldwide
RB
I used your German forwarding service to the USA. Though speaking to you by telephone was not readily doable, I found that email communication was sufficient for my purposes. I requested that the contents of my packet be inspected at your German warehouse to determine correct product identification before it was shipped to me in the USA. This step was carefully and promptly done accurately. My merchandise arrived in perfect, excellent condition despite its fragile nature. Your services are reliable, organized and timely performed despite the shipping demands and document requirements imposed upon your customers by the German authorities.
Verified Customer
22 September 2021
DHL Express Worldwide
VC
Easy to navigate website and they are super quick to ship! I’ve used your service twice so far and will be returning for sure!
Verified Customer
22 September 2021
UPS Express Saver
VC
Amazing service, got me my product insane quickly and in great shape. I couldn’t find this item anywhere in my country and was able to secure it without issue.
Ashley Pare
21 September 2021
DHL Express Worldwide
AP
This was my first time using a forwarding service and I was a little hesitant. The process went super smoothly though. I was notified within 24 hrs that my package had arrived and was provided shipping options. The cost was about what I expected (which is not cheap shipping from the UK to the states). Package arrived quickly and repackaged well by forward2me. I would definitely use their service again for international purchases that cannot be shipped directly to me!
Many thanks for your feedback.
I'm sorry that you are unhappy with the cost of shipping from Germany to Belgium. Germany is a fairly new faciltiy for us, we have worked very closely with our couriers to obtain the best pricing possible for our customers and feel that we do offer competitive pricing compared to other forwarding companies who offer a similar service to us. Shipping rates from our UK to EU countries do tend to be lower than rates shipping from Germany mainly due to the high volume we ship from this facilty so we can command better pricing from the couriers.
I see that you have received better pricing from Amazon in the past however forward2me offer a completely differnt service to Amazon. The price quoted by forward2me includes a free address to receive your goods, accept and process your packages on receipt and store them until you are ready for shipping. All export paperwork is included in the price and full customer support from receipt of your parcel to delivery in your home country.
Amazon deal with much larger volumes than forward2me and command better pricing from the couriers, often sellers on Amazon are able to incorporate the cost of shipping within the sale price of the goods to offer shipping at a much lower rate or even free of charge.
forward2me offer a service and do not sell their own products so this differs from Amazon who are primarily a selling platform.
I have noticed that you have shipped a multi-piece shipment. forward2me do offer a very competitve rate with DPD within the EU however this service is for single piece shipments only. We do also offer a combine and repack service, this is when customers make multiple purchases and combine and repack them into one package for shipping. This may be a better option for you going forward and the service can be chosen from your inbox before shipping.
I hope this helps explain how forward2me work and why we are different from Amazon however if you have any further questions please don't hesitate to get in touch with our Customer Services and they will be happy to assist you further.
Kind regards,
Tracy.