Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Jacques Bilinski
20 October 2021
FedEx International Economy
JB
Worked the way it was supposed to.
Chika Hishikawa
19 October 2021
FedEx International Economy
CH
連絡もスムーズでとても良かったです！
Linda Ferguson
19 October 2021
DHL Express Worldwide
LF
Considering i only had 1 box to be delivered the system gave me no choice but to have it repacked which wasnt necessary. The final cost ended up being far more than the original estimate. I will definately not be using the service again.
Verified Customer
19 October 2021
FedEx International Economy
VC
UNITED KINGDOM / GUERNSEY / TURKEY / Germany 各国に住所を持てるので、
どうしても欲しい物が有った時、国内のみ配送のオークションで落札したい時に使わせて頂いております。
どうしても欲しい物が有った時、国内のみ配送のオークションで落札したい時に使わせて頂いております。
Piers Meagher
19 October 2021
DHL Express Worldwide
PM
Excellent as ever high recommended!
carlo bensi
19 October 2021
DHL Express Worldwide
CB
Their notification and repacking service are awesome. The postage rates are expensive but are on par with other similar services. If they took photos of the packaging and contents when repacking I would rate them at 5 stars. Their communication is great and the staff seem quite knowledgeable with international deliveries.
Verified Customer
19 October 2021
FedEx International Priority
VC
Prices are too high, especially the personal shopper
Verified Customer
19 October 2021
FedEx International Economy
VC
People who care. Get things done.
Verified Customer
17 October 2021
DHL Express Worldwide
VC
Super easy, good customer service, reasonable price. Recommend!
Verified Customer
17 October 2021
DHL Express Worldwide
VC
Very professional and prompt service. My international package arrived faster than my domestic orders. Will definitely use again!
Verified Customer
16 October 2021
FedEx International Economy
VC
Great customer service & communication. Speedy delivery. Recommended.
Elisabet Agustsdottir
16 October 2021
TNT Economy Express
EA
Exellent service - easy, quick and reliable. I have ordered multiple items and multiple times - never had any problems and always gotten 10/10 service.
Verified Customer
16 October 2021
UPS Standard Single
VC
It’s so easy to use
Verified Customer
16 October 2021
DHL Express Worldwide
VC
Amazing! Purchased off etsy from a buyer who would not ship to Oz. Was a little nervous about using a service like this but it was so good. I will definitely use forward2me again in the future.
Verified Customer
16 October 2021
DHL Express Worldwide
VC
It was very easy to use, my packages arrived super fast. Can not wait to order more stuff
Benja Sariwatta
16 October 2021
FedEx International Economy
BS
Really works. Trustworthy. Package was successfully delivered to me. Online notification works well. Package tracking is abailable
Tatiana Murray
16 October 2021
FedEx International Priority
TM
Great Customer Service. Awesome tracking info and options for couriers. Smooth and easy process. Very Happy Customer!
DHL1010
16 October 2021
DHL Express Worldwide
D
Excellent service with fast delivery time from UK. Transaction was smooth but delivery cost was on the high side.
Verified Customer
15 October 2021
DHL Express Worldwide
VC
Items packaged carefully and items received very quickly!
Verified Customer
15 October 2021
DHL Express Worldwide
VC
Great service
Verified Customer
15 October 2021
DHL Express Worldwide
VC
I am regular customer,its been almost 2 years.
Darren Beckett
15 October 2021
UPS Express Saver
DB
Could not have been easier to use
Verified Customer
14 October 2021
DHL Domestic Express
VC
Good response
Roger
14 October 2021
DHL Express Worldwide
R
Exactly what i needed. Easy to set up, very easy to use. A lot of shipping option. Very satisfied.
Verified Customer
14 October 2021
FedEx International Economy
VC
Shipping cost is very expensive, and I had to sort out my package myself at customs as it had exceed the limit set. Courier service did not get involved. I'm disappointed, especially for the price that I paid for the service. Other courier service such as DHL, they handle everything and deliver better services.
HI,
Many thanks for your feedback, this is very important to us.
I'm sorry to hear that you were unhappy with the service you received from fedex on the import of your goods, forward2me ship all parcels as delivery duty unpaid so any import duty and taxes that are payable on import do need to be paid by the receiver as they are not included in the shipping fee paid.
Generally the couriers are very helpful with assisting with clearance and I'm sorry to hear that you didn't receive a good level of service from fedex on this occasion.
I noticed that you have shipped your goods as a multi-piece shipment, I'm not sure if you are aware that we offer a combine and repack service which ensures that our customer obtain the maximum value for shipping.
Shipping fees are generally calculated on the amount of space the shipment takes up in transit, this is called the volumetric weight. Couriers generally calculate the shipping cost on the volumetric weight unless the actual weight is higher. On this occasion the volumetric weight was 11.89 kg however the actual weight was 5.85 kg. If we had been able to reduce the overall size of the package with repacking, we may have been able to reduce the overall shipping cost for you.
I hope this information helps going forward, shipping in the past year has been difficult, most couriers have added additional surcharges to shipping costs to cover their extra costs relating to covid. Many of the budget services have not been available due to lack of space on passenger flights however the situation is improving and we hope to have more budget services available for our customers soon.
I hope you will consider using our services again in the future, our customer services are always here to help if you have any questions relating to getting the most out of the service we offer.
Kind regards,
Tracy.
Many thanks for your feedback, this is very important to us.
I'm sorry to hear that you were unhappy with the service you received from fedex on the import of your goods, forward2me ship all parcels as delivery duty unpaid so any import duty and taxes that are payable on import do need to be paid by the receiver as they are not included in the shipping fee paid.
Generally the couriers are very helpful with assisting with clearance and I'm sorry to hear that you didn't receive a good level of service from fedex on this occasion.
I noticed that you have shipped your goods as a multi-piece shipment, I'm not sure if you are aware that we offer a combine and repack service which ensures that our customer obtain the maximum value for shipping.
Shipping fees are generally calculated on the amount of space the shipment takes up in transit, this is called the volumetric weight. Couriers generally calculate the shipping cost on the volumetric weight unless the actual weight is higher. On this occasion the volumetric weight was 11.89 kg however the actual weight was 5.85 kg. If we had been able to reduce the overall size of the package with repacking, we may have been able to reduce the overall shipping cost for you.
I hope this information helps going forward, shipping in the past year has been difficult, most couriers have added additional surcharges to shipping costs to cover their extra costs relating to covid. Many of the budget services have not been available due to lack of space on passenger flights however the situation is improving and we hope to have more budget services available for our customers soon.
I hope you will consider using our services again in the future, our customer services are always here to help if you have any questions relating to getting the most out of the service we offer.
Kind regards,
Tracy.
Ryo Teshigahara
14 October 2021
FedEx International Economy
RT
Perfect, thank you.
Abdullah alanzi
14 October 2021
FedEx International Economy
AA
Great services and helpful staff
Verified Customer
13 October 2021
DHL Express Worldwide
VC
Good communication through the emails with updates. Efficient and speedy service.
Verified Customer
13 October 2021
DHL Economy Select
VC
Excellent services overall. I have used British and German addresses and they were equally efficient (with the German one asking for few more formalities required by the law). Overall, a great help in planning and organizing my orders and deliveries.
Verified Customer
13 October 2021
FedEx International Economy
VC
当方の問い合わせに付いても丁寧に対応して頂きありがとうございます
khalid alsaqer
12 October 2021
FedEx International Economy
KA
A great site and a nice deal, but I have a suggestion in the event of merging more than one shipment to be added in one box
Alex Vent
12 October 2021
DHL Express Worldwide
AV
It no longer makes sense to use this service due to the cost. Its cheaper to ship from Amazon directly.
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the cost of shipping your items. I do feel that we offer value for the service we offer.
I can see that you have shipped low value items to our guernsey address, this address is aimed at receiving high value items where the 20% vat can be saved on the purchase cost. Many retailers on the UK mainland offer this option to Guernsey.
Due to this address being on a small island with limited infrastructre shipping prices can be a little more expensive than when shipping from the mainland. If the goods are low value it may be more cost effective to ship goods to the mainland address and use our combine and repack service to ensure that you obtain the maximum value for shipping.
However if the goods are higher value it is often more cost effective to save the vat on the purchase price and pay the slightly higher rates for shipping from our Guernsey address. Combine and repack may also be an option to ensure that you receive the best possible price for shipping.
Using our services enables customers to purchase goods from multiple retailers and ship them together in one shipment, forward2me are offering a service and don't actually sell products, many large retailers selling products often incorporate the cost of shipping within the cost price so they can offer a very low shipping cost.
I hope this helps explain the difference between our UK mainland and Guernsey addresses and the benefits our service offers.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the cost of shipping your items. I do feel that we offer value for the service we offer.
I can see that you have shipped low value items to our guernsey address, this address is aimed at receiving high value items where the 20% vat can be saved on the purchase cost. Many retailers on the UK mainland offer this option to Guernsey.
Due to this address being on a small island with limited infrastructre shipping prices can be a little more expensive than when shipping from the mainland. If the goods are low value it may be more cost effective to ship goods to the mainland address and use our combine and repack service to ensure that you obtain the maximum value for shipping.
However if the goods are higher value it is often more cost effective to save the vat on the purchase price and pay the slightly higher rates for shipping from our Guernsey address. Combine and repack may also be an option to ensure that you receive the best possible price for shipping.
Using our services enables customers to purchase goods from multiple retailers and ship them together in one shipment, forward2me are offering a service and don't actually sell products, many large retailers selling products often incorporate the cost of shipping within the cost price so they can offer a very low shipping cost.
I hope this helps explain the difference between our UK mainland and Guernsey addresses and the benefits our service offers.
Kind regards,
Tracy.
Maggie
12 October 2021
DHL Express Worldwide
M
Quick service, easy to use website with updates given all the way - i received my parcel quicker than any locally bought items, I cannot fault in any way. Given this was my first purchase from the UK and that I only bought 1 thing I thought it was pricey, but every other place charges the same if not more as I got several quotes from other places before choosing Forward2me.
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service we offer however you found the shipping price a little higher than you would have liked.
I see that you have chosen to ship from our Guernsey depot, this address is mainly aimed at customers who purchase high value goods. Due to Guernsey being a small island off the south coast of the UK, it has very limited infrastructure so shipping can be a little more expensive from this location versus the shipping cost from mainland UK.
However for high value goods, where retailers offer to deduct the 20% vat savings can be made using this address.
Looking at the value of the goods in your shipment it may have been more cost effective to ship to the mainland address address on this occasion.
Another option would be to make the most of the 30 day free storage period and purchase a number of items within this period that could be consolidated into one shipment to ensure that you obtain the maximum value for shipping.
I hope these options may help going forward however if you have any other questions please don't hesitate to get in touch with our Customer Services who will be very happy to guide you in the right direction.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service we offer however you found the shipping price a little higher than you would have liked.
I see that you have chosen to ship from our Guernsey depot, this address is mainly aimed at customers who purchase high value goods. Due to Guernsey being a small island off the south coast of the UK, it has very limited infrastructure so shipping can be a little more expensive from this location versus the shipping cost from mainland UK.
However for high value goods, where retailers offer to deduct the 20% vat savings can be made using this address.
Looking at the value of the goods in your shipment it may have been more cost effective to ship to the mainland address address on this occasion.
Another option would be to make the most of the 30 day free storage period and purchase a number of items within this period that could be consolidated into one shipment to ensure that you obtain the maximum value for shipping.
I hope these options may help going forward however if you have any other questions please don't hesitate to get in touch with our Customer Services who will be very happy to guide you in the right direction.
Kind regards,
Tracy.
Greg
12 October 2021
DHL Express Worldwide
G
This was my first experience with Forward2Me. First and foremost, the service was excellent. Ultimately, everything was pretty easy. I would have rated them 5/5 if there had been some sort of guide, or tutorial videos, to assist me through my first time. Mind you, they always replied to my queries quickly and in a very friendly manner. And, despite the problems with mail and courier services during these COVID times, my combined package was delivered from the UK in about 3 days. I would not hesitate to use them again.
HI,
Many thanks for your feedback, this is very important to us.
I'm pleased that you are happy with the service we offer and will take on board your comments about the initial guide or tutorial videos.
Kind regards,
Tracy.
Many thanks for your feedback, this is very important to us.
I'm pleased that you are happy with the service we offer and will take on board your comments about the initial guide or tutorial videos.
Kind regards,
Tracy.
Jean Pierre Lutumba Tumba
11 October 2021
FedEx International Priority
JPL
timely services and reliable link with courier services, friendly customer care
Verified Customer
11 October 2021
DHL Express Worldwide
VC
Here is my truth about forward2me, you get what you pay for. The cost to reship is slightly high but the speed and communication make it worth the money. My packages arrive super fast and with no damage.
Verified Customer
11 October 2021
DHL Express Worldwide
VC
Easy to order, shipping not cheap (Austria), but ther's no way to order direct in GB. Duty/Tax runs automatically. I can recommend this service, everytime again.
Verified Customer
11 October 2021
DHL Express Worldwide
VC
Professional AAA+
Verified Customer
10 October 2021
DHL Express Worldwide
VC
Quick responce in reasonable price! Highly recommended!!
Without forward2me, I had to abandon the item I have been serching for a long time. Meny thanks indeed!
Next time I find items I need at the shops that are Not ship to my country, I will use forward2me again without hesitation.
Without forward2me, I had to abandon the item I have been serching for a long time. Meny thanks indeed!
Next time I find items I need at the shops that are Not ship to my country, I will use forward2me again without hesitation.
Verified Customer
10 October 2021
FedEx International Economy
VC
very useful interface of your website.
Gennady Adjiashvili
10 October 2021
DHL Express Worldwide
GA
Very good service provided, prompt and reliable . Recommend.
Verified Customer
10 October 2021
DHL Express Worldwide
VC
Super useful, ultra fast, mega trustworthy. Every time so far has been perfection.
Daria Fagerlund
09 October 2021
DHL Economy Select
DF
Very good and quick
Verified Customer
09 October 2021
UPS Standard Single
VC
The shipment was processed and forwarded to UPS from your warehouse superquick. However, it took almost four weeks for UPS to deliver it to my door and I had to pay another 14 Euros just for UPS handling, although I had paid for the shipping to yo already. Maybe you should offer other carriers like DHL since UPS is just expensive and does not ship in a reasonable time. Luckily there was nothing perishable in the box.
VC
I agree that the main delay was at German customs. However UPS charges for bringing shipments through the customs and have an own customs clearance at their German hub. And then they charge me for a slow service which I think is almost double pay. What is really bad UPS customer service is the fact that they cannot even make a good guess on when the shipment passes customs. Instead I got almost everyday an e-mail announcing the delivery only to postpone it from day to day. I am working in home office but otherwise would have to plan to stay at home for the UPS guy. And then the shipment was delivered without even announcing the actual date. Your service is awesome and I will surely use it again but would encourage you to offer shipment with offer carriers so the customer can select. Thank you
Hi,
Many thanks for your feedback, this is very important to us.
I'm sorry to hear that you are unhappy with the length of time the shipment has taken to be delivered by UPS, I have had a look at the tracking and can see that your parcel was held by customs in Germany for a time which has caused the main delay.
I believe customs in Germany often have backlog, unfortunately now the UK is not part of the EU all goods being shipped from the UK to an EU country has to undergo customs clearance on import and may incur additional import duty and taxes according to the receiving countries laws.
I hope this won't deter you using our service again in the future, we are looking at options to offer our customers all upfront costs in the future which hopefully will help delays with customs however I can't confirm a time when this service will be available.
Please feel free to contact our customer services if you have any other questions.
Kind regards,
Tracy.
Many thanks for your feedback, this is very important to us.
I'm sorry to hear that you are unhappy with the length of time the shipment has taken to be delivered by UPS, I have had a look at the tracking and can see that your parcel was held by customs in Germany for a time which has caused the main delay.
I believe customs in Germany often have backlog, unfortunately now the UK is not part of the EU all goods being shipped from the UK to an EU country has to undergo customs clearance on import and may incur additional import duty and taxes according to the receiving countries laws.
I hope this won't deter you using our service again in the future, we are looking at options to offer our customers all upfront costs in the future which hopefully will help delays with customs however I can't confirm a time when this service will be available.
Please feel free to contact our customer services if you have any other questions.
Kind regards,
Tracy.
Verified Customer
09 October 2021
DHL Economy Select
VC
Very expensive service. Almost paid the same amount as for the product that I wanted to ship. I'll stick to other forwarding services for the future.
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the fees charged for shipping however I see that the goods being shipped are classed as dangerous goods for shipping.
Couriers do charge an additional charge for shipping due to the additional work involved with handling these kind of goods. These additional charges does make shipping a little more expensive than a standard shipment however forward2me simply pass on the surcharges at cost although these kind of shipments take much longer to prepare and ship. Our warehouse staff need to complete a rigorous traning programme every two years and pass an exam at the end to be able to ship dangerous goods.
I will contact you directly by email to explain the charges further, I would be very interested to learn what other forwarders are charging for this kind of shipment as the charges tend to be a standard across the board from the couriers.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the fees charged for shipping however I see that the goods being shipped are classed as dangerous goods for shipping.
Couriers do charge an additional charge for shipping due to the additional work involved with handling these kind of goods. These additional charges does make shipping a little more expensive than a standard shipment however forward2me simply pass on the surcharges at cost although these kind of shipments take much longer to prepare and ship. Our warehouse staff need to complete a rigorous traning programme every two years and pass an exam at the end to be able to ship dangerous goods.
I will contact you directly by email to explain the charges further, I would be very interested to learn what other forwarders are charging for this kind of shipment as the charges tend to be a standard across the board from the couriers.
Kind regards,
Tracy.
Verified Customer
09 October 2021
DHL Express Worldwide
VC
It was very good and fast from Japan. Thanks!
Verified Customer
09 October 2021
DHL Economy Select
VC
The package was delivered smoothly.
HI,
Great to hear your package arrived safely, many thanks for the feedback.
Kind regards,
Tracy.
Great to hear your package arrived safely, many thanks for the feedback.
Kind regards,
Tracy.
Verified Customer
09 October 2021
DHL Express Worldwide
VC
Will use again
Hi,
Many thanks for your feedback, its great to hear that you will use our services again and look forward to helping you again soon.
Kind regards,
Tracy.
Many thanks for your feedback, its great to hear that you will use our services again and look forward to helping you again soon.
Kind regards,
Tracy.
etienne tinant
09 October 2021
DHL Economy Select
ET
perfect service
Rebecca Wagner
08 October 2021
UPS Standard Single
RW
Easy to handle, quick and good service. The inform with mails about every step of the process and I am very happy with forward2me.