Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Clement Julien
28 October 2021
DPD Classic
CJ
c'est le première fois que j'utilise ce genre de service et tout s'est très bien passé, la communication était excellente et mon paquet est arrivé sans accros !!
Alberto Correa
28 October 2021
DHL Economy Select
AC
The difference is when things go wrong and they were excellent!
Pedro Coelho
27 October 2021
UPS Standard Single
PC
Rapidez, simplicidade, preço.
Verified Customer
27 October 2021
FedEx International Economy
VC
Overall good service with just small hiccups in the beginning regarding joining packages. I recommend this though 100%
Hi,
Many thanks for your feedback, we really appreciate your comments and recommendation.
We look forward to helping you ship again soon.
Kind regards,
Tracy.
Many thanks for your feedback, we really appreciate your comments and recommendation.
We look forward to helping you ship again soon.
Kind regards,
Tracy.
Vanessa
27 October 2021
DHL Express Worldwide
V
Toooo expensive for the size of the box.lack of other options other than dhl
HI,
Many thanks for your feedback, this is very important to us.
I'm sorry that you are unhappy with the options for shipping however we do offer shipping to your country via FedEx and UPS. I can see that FedEx would have been the cheapest option for shipping however because you chose DHL as your preferred courier when you submitted your repack request, this would have been the only option when you processed your goods for shipping.
I do understand that shipping to your country can be quite expensive, we are working towards offering more economy services in the future however have found that couriers have introduced additional surcharges due to the extra costs they have incurred to combat working through the pandemic and the lack of space on flights for freight. These costs have been passed down to the customer which has increased the overall costs of shipping.
I hope that you will consider using our services again in the future and if you find you are unable to see the price for your preferred courier please contact our Customer Services and they will be very happy to assist you.
Kind regards,
Tracy.
Many thanks for your feedback, this is very important to us.
I'm sorry that you are unhappy with the options for shipping however we do offer shipping to your country via FedEx and UPS. I can see that FedEx would have been the cheapest option for shipping however because you chose DHL as your preferred courier when you submitted your repack request, this would have been the only option when you processed your goods for shipping.
I do understand that shipping to your country can be quite expensive, we are working towards offering more economy services in the future however have found that couriers have introduced additional surcharges due to the extra costs they have incurred to combat working through the pandemic and the lack of space on flights for freight. These costs have been passed down to the customer which has increased the overall costs of shipping.
I hope that you will consider using our services again in the future and if you find you are unable to see the price for your preferred courier please contact our Customer Services and they will be very happy to assist you.
Kind regards,
Tracy.
Verified Customer
27 October 2021
DHL Express Worldwide
VC
Quick shipping and package arrived perfectly.
Verified Customer
27 October 2021
DHL Express Worldwide
VC
Proven fast and easy to ship!!! Never had any issues with this shipment or any other shipments in the past. Highly recommend this shipping company!!
Ann Speers
27 October 2021
DHL Express Worldwide
AS
I wanted to give you a 5-Star rating and carry on with my evening, so left this field blank. Then I got a message saying it’s Required. Guys, I was trying to do you a favour. Now you’ve wasted my time and ticked me off!
Verified Customer
27 October 2021
DHL Express Worldwide
VC
Yes I will
Joel
27 October 2021
DHL Express Worldwide
J
Service worked as smoothly as advertised. Shipping price was reasonable although any shipping overseas is going to be much higher than domestic. Shipping speed was surprisingly fast. Item arrived in excellent condition.
Verified Customer
26 October 2021
FedEx International Economy
VC
Easy to use. Package arrived safely and quickly.
Yikherdhn Kalua
26 October 2021
DHL Express Worldwide
YK
Flexibility.
Thomas Spangenberg
26 October 2021
DHL Express Worldwide
TS
Seamless process with progress clearly notified throughout. I consolidated various vinyl records into one shipment. The only criticism is that the DHL (selected carrier) covered the existing packaging which covered all the FRAGILE stickers with their plastic pouch so could be a potential problem with damage. I'm unsure if this is Forward2Me's doing or DHL post pickup. In any case they arrived ok so very happy indeed!
TAKEHIRO KOHAYAKAWA
26 October 2021
DHL Express Worldwide
TK
very good!
Verified Customer
26 October 2021
DHL Express Worldwide
VC
Very easy setup and seamless process. Received my purchase with 5 days of receipt by forward2me.
daisuke hasegawa
26 October 2021
DHL Express Worldwide
DH
aaaaaaaaaaa
E S
26 October 2021
DHL Express Worldwide
ES
Fast forwarding service from UK, good shipping rates. Will use again. Thank u
Verified Customer
25 October 2021
DHL Express Worldwide
VC
Perfetto! Consigliato.
Amaal Al Otaibi
25 October 2021
DHL Express Worldwide
AAO
woow woow woow i love this cmopany i can have any items to my country very easy .. thank you so much ^^
Shonal Sharma
25 October 2021
FedEx International Economy
SS
Great customer service and prompt assistance with all aspects - consolidation of order, assisting with freight options and returns to suppliers. It’s very convenient to shop from multiple suppliers and have freedom of 30days to shop around and further day extension are only a dollar extra and most of all knowing all your orders are in safe hands.
Abrar Alharbi
25 October 2021
DHL Express Worldwide
AA
It unexpected to contact with customers services with every step even when I chose my address it gave me incorrect one
Hi,
Many thanks for your feedback.
I'm sorry to hear that you had some issues with shipping your goods recently and that you had to contact customer service for assistance.
I see that they were able to assist you and iron out the issues you were experiencing, so hopefully the process will be smoother for you going forward.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you had some issues with shipping your goods recently and that you had to contact customer service for assistance.
I see that they were able to assist you and iron out the issues you were experiencing, so hopefully the process will be smoother for you going forward.
Kind regards,
Tracy.
Verified Customer
25 October 2021
FedEx International Economy
VC
とても信頼できる企業です。
機会があれば、また利用したいと思います。
機会があれば、また利用したいと思います。
Verified Customer
24 October 2021
DHL Express Worldwide
VC
Great service
Verified Customer
24 October 2021
DHL Express Worldwide
VC
Excellent service
Aimen Al Derwish
24 October 2021
FedEx International Economy
AAD
Acceptable.. Not that good as other forward shipping services..
HI,
Many thanks for your feedback, this is very important to us however I'm sorry that you feel that we aren't as good as other forwarders. We pride ourselves on being one of the best in the industry.
I will contact you directly by email to see if there is a particular reason you feel this way and if there is something we can do to improve how you feel about the company.
Kind regards,
Tracy.
Many thanks for your feedback, this is very important to us however I'm sorry that you feel that we aren't as good as other forwarders. We pride ourselves on being one of the best in the industry.
I will contact you directly by email to see if there is a particular reason you feel this way and if there is something we can do to improve how you feel about the company.
Kind regards,
Tracy.
Trevor van Hemert
23 October 2021
UPS Express Saver
TVH
I've used the service a few times now over the years. Reliable and easy to use option for shopping in the UK and shipping to the US.
JD Hughes
23 October 2021
DHL Express Worldwide
JH
Always deliver promptly
David Geiger
23 October 2021
DHL Express Worldwide
DG
Fast, efficient, fairly priced. All web-forms and functions worked smoothly. I received accurate documentation and updates on time. I was a little wary using a service time this for the first time and very pleased with how everything went. Will comfortably use again.
Verified Customer
23 October 2021
FedEx International Economy
VC
Very good.
Verified Customer
23 October 2021
DHL Economy Select
VC
Transfer was almost transparant, and whilst the service was a bit pricey and did not include customs fees, I'm sure it's an alright price overall.
Takayuki Nakaniwa
23 October 2021
DHL Express Worldwide
TN
質問への回答がわかりやすい
注文から発送までが非常に早い
注文から発送までが非常に早い
Dominique Monthy
22 October 2021
UPS Express Saver
DM
Your delivery service is fast but your delivery cost is too exorbitant for only a few items, and this where I give you 1 star.
Verified Customer
22 October 2021
FedEx International Priority
VC
Efficient and friendly service. One thing can improve is you can help provide Invoice for clearance.
zorka tripkovic
22 October 2021
DHL Express Worldwide
ZT
Good service but tooo expencive
Nagendra Ramamurthy
22 October 2021
DHL Express Worldwide
NR
Thank you for a hassle-free, pleasant transaction. Highly recommended!
Yegor Kozlov
22 October 2021
UPS Express Saver
YK
Fast and professional ! will use again
Pieter Kuiper
22 October 2021
DHL Economy Select
PK
Very happy with service and the service provided
Anders Wedebrand
22 October 2021
DHL Economy Select
AW
Great service, really useful. A bit confusing automatic emails that were sent.
Verified Customer
21 October 2021
DHL Economy Select
VC
Ich habe jetzt zwei Packete mit forward2me bekommen. Die Ware war gut verpackt. Außerdem ist der Service sehr transparent gestaltet. Die Preise auf der Homepage sind allerdings zu niedrig angegeben. Da könnte der ein oder andere schon enttäuscht werden.
Verified Customer
21 October 2021
UPS Express Saver
VC
They take long time to answer in email , also When shipping, one piece is shipped. I have a problem with collecting shipments
Verified Customer
21 October 2021
UPS Standard Single
VC
Profesionalidad y rapidez
Verified Customer
21 October 2021
FedEx International Economy
VC
It seems that there was a problem at customs, but thanks to you, I was able to receive the luggage safely. If you have a chance, thank you again next time.
Rie Sekiguchi
20 October 2021
DHL Express Worldwide
RS
荷物の発送及び質問に対する返信が早いので、お勧めです。また利用させていただきたいと思います。
Claudia Reis
20 October 2021
DHL Express Worldwide
CR
Very good services all my goods always arrived in Mozambique complete and well protected. I advise the service
Verified Customer
20 October 2021
DHL Express Worldwide
VC
Trouble communication and refund, when problems emerge!!!
Hi,
Many thanks for your feedback.
I do sincerely apologise that there has been some miscommunication and misunderstanding about the rejection of your package with Slovenian Customs.
I believe that your original shipping fee via the budget untracked service was refunded some weeks ago by our Customer Service team so you could reship your parcel via a tracked method.
However it seems that you are still unhappy about the outcome and will contact you directly via email to see how we can resolve the situation.
Kind regards,
Tracy.
Many thanks for your feedback.
I do sincerely apologise that there has been some miscommunication and misunderstanding about the rejection of your package with Slovenian Customs.
I believe that your original shipping fee via the budget untracked service was refunded some weeks ago by our Customer Service team so you could reship your parcel via a tracked method.
However it seems that you are still unhappy about the outcome and will contact you directly via email to see how we can resolve the situation.
Kind regards,
Tracy.
mike susanto
20 October 2021
DHL Express Worldwide
MS
Great Service, Fast Shipment
nobuo shirahashi
20 October 2021
DHL Express Worldwide
NS
配送が早いのは素晴らしい。
配送の業者選択肢は多いほうがいいと思います。
日本の配送業者から事前に連絡がこないのは難点です
配送の業者選択肢は多いほうがいいと思います。
日本の配送業者から事前に連絡がこないのは難点です
Yuki Matsubara
20 October 2021
UPS Express Saver
YM
梱包がかなり雑であったため減点した。
Hi,
Many thanks for your feedback.
I'm sorry to hear that your parcel arrived with you somewhat battered although you haven't mentioned that any of the goods inside had been damaged so I'm hoping they are in good condition.
I see that you didn't request that we combine and repack your goods before shipping. Although forward2me check to ensure that goods are safe and secure for international shipping the goods would not be repacked into a new package unless this was requested by the customer.
I hope this helps explain the reason why your parcel was not repacked before shipping however I will contact you shortly to establish the full facts.
Kind regards,
Tracy
Many thanks for your feedback.
I'm sorry to hear that your parcel arrived with you somewhat battered although you haven't mentioned that any of the goods inside had been damaged so I'm hoping they are in good condition.
I see that you didn't request that we combine and repack your goods before shipping. Although forward2me check to ensure that goods are safe and secure for international shipping the goods would not be repacked into a new package unless this was requested by the customer.
I hope this helps explain the reason why your parcel was not repacked before shipping however I will contact you shortly to establish the full facts.
Kind regards,
Tracy
Steven Routh
20 October 2021
DHL Express Worldwide
SR
It cost $80 to ship a small box from thw UK to the US. They didn't offer an economy option... or I didnt see it. The shipping options should be clearly displayed to the customer. The package arrived in 2-3 business days, in great shape. The registration process and web GUI were great... very intuitive.i won't be using them again... I may have, if the shipping was reasonable. If a small box is really expensive to mail, I'd imagine the large boxes are even more expansive and completely out of the question. Can' buy somethimg small + can't buy something large = unusable service.
HI,
Many thanks for your feedback.
I'm sorry to hear that although you are overall happy with the service we offer you are not looking to use our services again due to the price for shipping.
When shipping internationally from the UK couriers calculate the cost of shipping on the amount of space the shipment takes up in transit. This is called the volumetric weight. Couriers always calculate the fees in this way unless the actual weight of the parcel is higher than the volumetric weight.
For this reason we do offer a combine and repack service, customers submit a request to our warehouse, who then evaluate the parcel to see if the size can be reduced to help make the shipment as cost effective as possible.
I see that you did not take advantage of this option so although the weight of the parcel was 1.19 kg the volumetric and chargeable weight was 3.05 kg. If we had been able to reduce the package to the lower weight the cost of shipping may have been lower, we arrange a repack automatically, this option needs to be chosen by the customer.
I can confirm that when you shipped your goods we did not have any economy services available. Within the past week we now offer FedEx Connect to the USA which is an economy service and is cost effective for smaller parcels. Also in the coming weeks you should see an economy service with UPS become available.
I hope you will consider using our service again in the future and maybe try one of these economy services. Another option would be to take advantage of our free 30 day storage period and include a number of purchases within one shipment using the combine and repack process.
Please feel free to contact our customer services at any time if you have any questions about my response or if you feel would like us to confirm any shipping prices before you go ahead with shipping.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that although you are overall happy with the service we offer you are not looking to use our services again due to the price for shipping.
When shipping internationally from the UK couriers calculate the cost of shipping on the amount of space the shipment takes up in transit. This is called the volumetric weight. Couriers always calculate the fees in this way unless the actual weight of the parcel is higher than the volumetric weight.
For this reason we do offer a combine and repack service, customers submit a request to our warehouse, who then evaluate the parcel to see if the size can be reduced to help make the shipment as cost effective as possible.
I see that you did not take advantage of this option so although the weight of the parcel was 1.19 kg the volumetric and chargeable weight was 3.05 kg. If we had been able to reduce the package to the lower weight the cost of shipping may have been lower, we arrange a repack automatically, this option needs to be chosen by the customer.
I can confirm that when you shipped your goods we did not have any economy services available. Within the past week we now offer FedEx Connect to the USA which is an economy service and is cost effective for smaller parcels. Also in the coming weeks you should see an economy service with UPS become available.
I hope you will consider using our service again in the future and maybe try one of these economy services. Another option would be to take advantage of our free 30 day storage period and include a number of purchases within one shipment using the combine and repack process.
Please feel free to contact our customer services at any time if you have any questions about my response or if you feel would like us to confirm any shipping prices before you go ahead with shipping.
Kind regards,
Tracy.
Benjamin Vera
20 October 2021
DHL Express Worldwide
BV
it all worked!