Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
zorka tripkovic
22 October 2021
DHL Express Worldwide
ZT
Good service but tooo expencive
Nagendra Ramamurthy
22 October 2021
DHL Express Worldwide
NR
Thank you for a hassle-free, pleasant transaction. Highly recommended!
Yegor Kozlov
22 October 2021
UPS Express Saver
YK
Fast and professional ! will use again
Pieter Kuiper
22 October 2021
DHL Economy Select
PK
Very happy with service and the service provided
Anders Wedebrand
22 October 2021
DHL Economy Select
AW
Great service, really useful. A bit confusing automatic emails that were sent.
Verified Customer
21 October 2021
DHL Economy Select
VC
Ich habe jetzt zwei Packete mit forward2me bekommen. Die Ware war gut verpackt. Außerdem ist der Service sehr transparent gestaltet. Die Preise auf der Homepage sind allerdings zu niedrig angegeben. Da könnte der ein oder andere schon enttäuscht werden.
Verified Customer
21 October 2021
UPS Express Saver
VC
They take long time to answer in email , also When shipping, one piece is shipped. I have a problem with collecting shipments
Verified Customer
21 October 2021
UPS Standard Single
VC
Profesionalidad y rapidez
Verified Customer
21 October 2021
FedEx International Economy
VC
It seems that there was a problem at customs, but thanks to you, I was able to receive the luggage safely. If you have a chance, thank you again next time.
Rie Sekiguchi
20 October 2021
DHL Express Worldwide
RS
荷物の発送及び質問に対する返信が早いので、お勧めです。また利用させていただきたいと思います。
Claudia Reis
20 October 2021
DHL Express Worldwide
CR
Very good services all my goods always arrived in Mozambique complete and well protected. I advise the service
Verified Customer
20 October 2021
DHL Express Worldwide
VC
Trouble communication and refund, when problems emerge!!!
Hi,
Many thanks for your feedback.
I do sincerely apologise that there has been some miscommunication and misunderstanding about the rejection of your package with Slovenian Customs.
I believe that your original shipping fee via the budget untracked service was refunded some weeks ago by our Customer Service team so you could reship your parcel via a tracked method.
However it seems that you are still unhappy about the outcome and will contact you directly via email to see how we can resolve the situation.
Kind regards,
Tracy.
Many thanks for your feedback.
I do sincerely apologise that there has been some miscommunication and misunderstanding about the rejection of your package with Slovenian Customs.
I believe that your original shipping fee via the budget untracked service was refunded some weeks ago by our Customer Service team so you could reship your parcel via a tracked method.
However it seems that you are still unhappy about the outcome and will contact you directly via email to see how we can resolve the situation.
Kind regards,
Tracy.
mike susanto
20 October 2021
DHL Express Worldwide
MS
Great Service, Fast Shipment
nobuo shirahashi
20 October 2021
DHL Express Worldwide
NS
配送が早いのは素晴らしい。
配送の業者選択肢は多いほうがいいと思います。
日本の配送業者から事前に連絡がこないのは難点です
配送の業者選択肢は多いほうがいいと思います。
日本の配送業者から事前に連絡がこないのは難点です
Yuki Matsubara
20 October 2021
UPS Express Saver
YM
梱包がかなり雑であったため減点した。
Hi,
Many thanks for your feedback.
I'm sorry to hear that your parcel arrived with you somewhat battered although you haven't mentioned that any of the goods inside had been damaged so I'm hoping they are in good condition.
I see that you didn't request that we combine and repack your goods before shipping. Although forward2me check to ensure that goods are safe and secure for international shipping the goods would not be repacked into a new package unless this was requested by the customer.
I hope this helps explain the reason why your parcel was not repacked before shipping however I will contact you shortly to establish the full facts.
Kind regards,
Tracy
Many thanks for your feedback.
I'm sorry to hear that your parcel arrived with you somewhat battered although you haven't mentioned that any of the goods inside had been damaged so I'm hoping they are in good condition.
I see that you didn't request that we combine and repack your goods before shipping. Although forward2me check to ensure that goods are safe and secure for international shipping the goods would not be repacked into a new package unless this was requested by the customer.
I hope this helps explain the reason why your parcel was not repacked before shipping however I will contact you shortly to establish the full facts.
Kind regards,
Tracy
Steven Routh
20 October 2021
DHL Express Worldwide
SR
It cost $80 to ship a small box from thw UK to the US. They didn't offer an economy option... or I didnt see it. The shipping options should be clearly displayed to the customer. The package arrived in 2-3 business days, in great shape. The registration process and web GUI were great... very intuitive.i won't be using them again... I may have, if the shipping was reasonable. If a small box is really expensive to mail, I'd imagine the large boxes are even more expansive and completely out of the question. Can' buy somethimg small + can't buy something large = unusable service.
HI,
Many thanks for your feedback.
I'm sorry to hear that although you are overall happy with the service we offer you are not looking to use our services again due to the price for shipping.
When shipping internationally from the UK couriers calculate the cost of shipping on the amount of space the shipment takes up in transit. This is called the volumetric weight. Couriers always calculate the fees in this way unless the actual weight of the parcel is higher than the volumetric weight.
For this reason we do offer a combine and repack service, customers submit a request to our warehouse, who then evaluate the parcel to see if the size can be reduced to help make the shipment as cost effective as possible.
I see that you did not take advantage of this option so although the weight of the parcel was 1.19 kg the volumetric and chargeable weight was 3.05 kg. If we had been able to reduce the package to the lower weight the cost of shipping may have been lower, we arrange a repack automatically, this option needs to be chosen by the customer.
I can confirm that when you shipped your goods we did not have any economy services available. Within the past week we now offer FedEx Connect to the USA which is an economy service and is cost effective for smaller parcels. Also in the coming weeks you should see an economy service with UPS become available.
I hope you will consider using our service again in the future and maybe try one of these economy services. Another option would be to take advantage of our free 30 day storage period and include a number of purchases within one shipment using the combine and repack process.
Please feel free to contact our customer services at any time if you have any questions about my response or if you feel would like us to confirm any shipping prices before you go ahead with shipping.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that although you are overall happy with the service we offer you are not looking to use our services again due to the price for shipping.
When shipping internationally from the UK couriers calculate the cost of shipping on the amount of space the shipment takes up in transit. This is called the volumetric weight. Couriers always calculate the fees in this way unless the actual weight of the parcel is higher than the volumetric weight.
For this reason we do offer a combine and repack service, customers submit a request to our warehouse, who then evaluate the parcel to see if the size can be reduced to help make the shipment as cost effective as possible.
I see that you did not take advantage of this option so although the weight of the parcel was 1.19 kg the volumetric and chargeable weight was 3.05 kg. If we had been able to reduce the package to the lower weight the cost of shipping may have been lower, we arrange a repack automatically, this option needs to be chosen by the customer.
I can confirm that when you shipped your goods we did not have any economy services available. Within the past week we now offer FedEx Connect to the USA which is an economy service and is cost effective for smaller parcels. Also in the coming weeks you should see an economy service with UPS become available.
I hope you will consider using our service again in the future and maybe try one of these economy services. Another option would be to take advantage of our free 30 day storage period and include a number of purchases within one shipment using the combine and repack process.
Please feel free to contact our customer services at any time if you have any questions about my response or if you feel would like us to confirm any shipping prices before you go ahead with shipping.
Kind regards,
Tracy.
Benjamin Vera
20 October 2021
DHL Express Worldwide
BV
it all worked!
Jacques Bilinski
20 October 2021
FedEx International Economy
JB
Worked the way it was supposed to.
Chika Hishikawa
19 October 2021
FedEx International Economy
CH
連絡もスムーズでとても良かったです！
Linda Ferguson
19 October 2021
DHL Express Worldwide
LF
Considering i only had 1 box to be delivered the system gave me no choice but to have it repacked which wasnt necessary. The final cost ended up being far more than the original estimate. I will definately not be using the service again.
Verified Customer
19 October 2021
FedEx International Economy
VC
UNITED KINGDOM / GUERNSEY / TURKEY / Germany 各国に住所を持てるので、
どうしても欲しい物が有った時、国内のみ配送のオークションで落札したい時に使わせて頂いております。
どうしても欲しい物が有った時、国内のみ配送のオークションで落札したい時に使わせて頂いております。
Piers Meagher
19 October 2021
DHL Express Worldwide
PM
Excellent as ever high recommended!
carlo bensi
19 October 2021
DHL Express Worldwide
CB
Their notification and repacking service are awesome. The postage rates are expensive but are on par with other similar services. If they took photos of the packaging and contents when repacking I would rate them at 5 stars. Their communication is great and the staff seem quite knowledgeable with international deliveries.
Verified Customer
19 October 2021
FedEx International Priority
VC
Prices are too high, especially the personal shopper
Verified Customer
19 October 2021
FedEx International Economy
VC
People who care. Get things done.
Verified Customer
17 October 2021
DHL Express Worldwide
VC
Super easy, good customer service, reasonable price. Recommend!
Verified Customer
17 October 2021
DHL Express Worldwide
VC
Very professional and prompt service. My international package arrived faster than my domestic orders. Will definitely use again!
Verified Customer
16 October 2021
FedEx International Economy
VC
Great customer service & communication. Speedy delivery. Recommended.
Elisabet Agustsdottir
16 October 2021
TNT Economy Express
EA
Exellent service - easy, quick and reliable. I have ordered multiple items and multiple times - never had any problems and always gotten 10/10 service.
Verified Customer
16 October 2021
UPS Standard Single
VC
It’s so easy to use
Verified Customer
16 October 2021
DHL Express Worldwide
VC
Amazing! Purchased off etsy from a buyer who would not ship to Oz. Was a little nervous about using a service like this but it was so good. I will definitely use forward2me again in the future.
Verified Customer
16 October 2021
DHL Express Worldwide
VC
It was very easy to use, my packages arrived super fast. Can not wait to order more stuff
Benja Sariwatta
16 October 2021
FedEx International Economy
BS
Really works. Trustworthy. Package was successfully delivered to me. Online notification works well. Package tracking is abailable
Tatiana Murray
16 October 2021
FedEx International Priority
TM
Great Customer Service. Awesome tracking info and options for couriers. Smooth and easy process. Very Happy Customer!
DHL1010
16 October 2021
DHL Express Worldwide
D
Excellent service with fast delivery time from UK. Transaction was smooth but delivery cost was on the high side.
Verified Customer
15 October 2021
DHL Express Worldwide
VC
Items packaged carefully and items received very quickly!
Verified Customer
15 October 2021
DHL Express Worldwide
VC
Great service
Verified Customer
15 October 2021
DHL Express Worldwide
VC
I am regular customer,its been almost 2 years.
Darren Beckett
15 October 2021
UPS Express Saver
DB
Could not have been easier to use
Verified Customer
14 October 2021
DHL Domestic Express
VC
Good response
Roger
14 October 2021
DHL Express Worldwide
R
Exactly what i needed. Easy to set up, very easy to use. A lot of shipping option. Very satisfied.
Verified Customer
14 October 2021
FedEx International Economy
VC
Shipping cost is very expensive, and I had to sort out my package myself at customs as it had exceed the limit set. Courier service did not get involved. I'm disappointed, especially for the price that I paid for the service. Other courier service such as DHL, they handle everything and deliver better services.
HI,
Many thanks for your feedback, this is very important to us.
I'm sorry to hear that you were unhappy with the service you received from fedex on the import of your goods, forward2me ship all parcels as delivery duty unpaid so any import duty and taxes that are payable on import do need to be paid by the receiver as they are not included in the shipping fee paid.
Generally the couriers are very helpful with assisting with clearance and I'm sorry to hear that you didn't receive a good level of service from fedex on this occasion.
I noticed that you have shipped your goods as a multi-piece shipment, I'm not sure if you are aware that we offer a combine and repack service which ensures that our customer obtain the maximum value for shipping.
Shipping fees are generally calculated on the amount of space the shipment takes up in transit, this is called the volumetric weight. Couriers generally calculate the shipping cost on the volumetric weight unless the actual weight is higher. On this occasion the volumetric weight was 11.89 kg however the actual weight was 5.85 kg. If we had been able to reduce the overall size of the package with repacking, we may have been able to reduce the overall shipping cost for you.
I hope this information helps going forward, shipping in the past year has been difficult, most couriers have added additional surcharges to shipping costs to cover their extra costs relating to covid. Many of the budget services have not been available due to lack of space on passenger flights however the situation is improving and we hope to have more budget services available for our customers soon.
I hope you will consider using our services again in the future, our customer services are always here to help if you have any questions relating to getting the most out of the service we offer.
Kind regards,
Tracy.
Many thanks for your feedback, this is very important to us.
I'm sorry to hear that you were unhappy with the service you received from fedex on the import of your goods, forward2me ship all parcels as delivery duty unpaid so any import duty and taxes that are payable on import do need to be paid by the receiver as they are not included in the shipping fee paid.
Generally the couriers are very helpful with assisting with clearance and I'm sorry to hear that you didn't receive a good level of service from fedex on this occasion.
I noticed that you have shipped your goods as a multi-piece shipment, I'm not sure if you are aware that we offer a combine and repack service which ensures that our customer obtain the maximum value for shipping.
Shipping fees are generally calculated on the amount of space the shipment takes up in transit, this is called the volumetric weight. Couriers generally calculate the shipping cost on the volumetric weight unless the actual weight is higher. On this occasion the volumetric weight was 11.89 kg however the actual weight was 5.85 kg. If we had been able to reduce the overall size of the package with repacking, we may have been able to reduce the overall shipping cost for you.
I hope this information helps going forward, shipping in the past year has been difficult, most couriers have added additional surcharges to shipping costs to cover their extra costs relating to covid. Many of the budget services have not been available due to lack of space on passenger flights however the situation is improving and we hope to have more budget services available for our customers soon.
I hope you will consider using our services again in the future, our customer services are always here to help if you have any questions relating to getting the most out of the service we offer.
Kind regards,
Tracy.
Ryo Teshigahara
14 October 2021
FedEx International Economy
RT
Perfect, thank you.
Abdullah alanzi
14 October 2021
FedEx International Economy
AA
Great services and helpful staff
Verified Customer
13 October 2021
DHL Express Worldwide
VC
Good communication through the emails with updates. Efficient and speedy service.
Verified Customer
13 October 2021
DHL Economy Select
VC
Excellent services overall. I have used British and German addresses and they were equally efficient (with the German one asking for few more formalities required by the law). Overall, a great help in planning and organizing my orders and deliveries.
Verified Customer
13 October 2021
FedEx International Economy
VC
当方の問い合わせに付いても丁寧に対応して頂きありがとうございます
khalid alsaqer
12 October 2021
FedEx International Economy
KA
A great site and a nice deal, but I have a suggestion in the event of merging more than one shipment to be added in one box
Alex Vent
12 October 2021
DHL Express Worldwide
AV
It no longer makes sense to use this service due to the cost. Its cheaper to ship from Amazon directly.
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the cost of shipping your items. I do feel that we offer value for the service we offer.
I can see that you have shipped low value items to our guernsey address, this address is aimed at receiving high value items where the 20% vat can be saved on the purchase cost. Many retailers on the UK mainland offer this option to Guernsey.
Due to this address being on a small island with limited infrastructre shipping prices can be a little more expensive than when shipping from the mainland. If the goods are low value it may be more cost effective to ship goods to the mainland address and use our combine and repack service to ensure that you obtain the maximum value for shipping.
However if the goods are higher value it is often more cost effective to save the vat on the purchase price and pay the slightly higher rates for shipping from our Guernsey address. Combine and repack may also be an option to ensure that you receive the best possible price for shipping.
Using our services enables customers to purchase goods from multiple retailers and ship them together in one shipment, forward2me are offering a service and don't actually sell products, many large retailers selling products often incorporate the cost of shipping within the cost price so they can offer a very low shipping cost.
I hope this helps explain the difference between our UK mainland and Guernsey addresses and the benefits our service offers.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the cost of shipping your items. I do feel that we offer value for the service we offer.
I can see that you have shipped low value items to our guernsey address, this address is aimed at receiving high value items where the 20% vat can be saved on the purchase cost. Many retailers on the UK mainland offer this option to Guernsey.
Due to this address being on a small island with limited infrastructre shipping prices can be a little more expensive than when shipping from the mainland. If the goods are low value it may be more cost effective to ship goods to the mainland address and use our combine and repack service to ensure that you obtain the maximum value for shipping.
However if the goods are higher value it is often more cost effective to save the vat on the purchase price and pay the slightly higher rates for shipping from our Guernsey address. Combine and repack may also be an option to ensure that you receive the best possible price for shipping.
Using our services enables customers to purchase goods from multiple retailers and ship them together in one shipment, forward2me are offering a service and don't actually sell products, many large retailers selling products often incorporate the cost of shipping within the cost price so they can offer a very low shipping cost.
I hope this helps explain the difference between our UK mainland and Guernsey addresses and the benefits our service offers.
Kind regards,
Tracy.
Maggie
12 October 2021
DHL Express Worldwide
M
Quick service, easy to use website with updates given all the way - i received my parcel quicker than any locally bought items, I cannot fault in any way. Given this was my first purchase from the UK and that I only bought 1 thing I thought it was pricey, but every other place charges the same if not more as I got several quotes from other places before choosing Forward2me.
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service we offer however you found the shipping price a little higher than you would have liked.
I see that you have chosen to ship from our Guernsey depot, this address is mainly aimed at customers who purchase high value goods. Due to Guernsey being a small island off the south coast of the UK, it has very limited infrastructure so shipping can be a little more expensive from this location versus the shipping cost from mainland UK.
However for high value goods, where retailers offer to deduct the 20% vat savings can be made using this address.
Looking at the value of the goods in your shipment it may have been more cost effective to ship to the mainland address address on this occasion.
Another option would be to make the most of the 30 day free storage period and purchase a number of items within this period that could be consolidated into one shipment to ensure that you obtain the maximum value for shipping.
I hope these options may help going forward however if you have any other questions please don't hesitate to get in touch with our Customer Services who will be very happy to guide you in the right direction.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service we offer however you found the shipping price a little higher than you would have liked.
I see that you have chosen to ship from our Guernsey depot, this address is mainly aimed at customers who purchase high value goods. Due to Guernsey being a small island off the south coast of the UK, it has very limited infrastructure so shipping can be a little more expensive from this location versus the shipping cost from mainland UK.
However for high value goods, where retailers offer to deduct the 20% vat savings can be made using this address.
Looking at the value of the goods in your shipment it may have been more cost effective to ship to the mainland address address on this occasion.
Another option would be to make the most of the 30 day free storage period and purchase a number of items within this period that could be consolidated into one shipment to ensure that you obtain the maximum value for shipping.
I hope these options may help going forward however if you have any other questions please don't hesitate to get in touch with our Customer Services who will be very happy to guide you in the right direction.
Kind regards,
Tracy.