Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
16 December 2025
Unknown Shipment Details
Unverified Customer
16 December 2025
Unknown Shipment Details
Pure Scam by Forward2Me – Don’t Fall for It!
I had an absolutely horrific experience with Forward2Me, a company that claims to offer reliable shipping services but is actually a real trap designed to steal your money. I sent a package to Italy, paying $82.26 for a 2-day UPS service. Instead of arriving on time, the package reached Italy after 5 days, and then it was stuck for another 7 days at customs. Following an unauthorized inspection by customs (without my presence), they claimed the product’s value was higher and demanded additional payments as if it were a business shipment.
As a customer, I exercised my legal right to refuse acceptance of the package and requested its return – a standard procedure that shouldn’t have caused any issues. But that’s where the real nightmare began: I waited another full week for UPS to return the package, after countless exhausting emails and phone calls. Finally, the package arrived back at Forward2Me, and I prepared to get a refund from the seller.
But Forward2Me refused to release the package, claiming that UPS was demanding $329.47 for the return – an absurd amount, higher than the value of the product itself! They sent me a vague and suspicious “invoice,” telling me that without payment, the package would remain held hostage. When I contacted UPS directly, they confirmed that the package had been delivered normally, with no additional payment requests. “It’s a standard return procedure,” they said, adding that they couldn’t refund the shipping but had no other claims.
Forward2Me is trying to rob me by inventing imaginary fees, holding my package hostage, and ruining the entire process. Not only am I not even asking for a refund on the delayed shipping, but now I risk losing everything because of them. This isn’t service – it’s organized fraud!
Please, stay far away from this company. There are better and more trustworthy alternatives out there. Don’t try it – you’ll regret it!
Answer to the replay of forward to me: UPS is unknown to this fee and open a request for lost package. If it was as you tell the return cost is 4 time the sending cost. The price is like it returns a elephant inside my package at return. Or i will pay for all your receiving package because ups is unknown to this bill.
I had an absolutely horrific experience with Forward2Me, a company that claims to offer reliable shipping services but is actually a real trap designed to steal your money. I sent a package to Italy, paying $82.26 for a 2-day UPS service. Instead of arriving on time, the package reached Italy after 5 days, and then it was stuck for another 7 days at customs. Following an unauthorized inspection by customs (without my presence), they claimed the product’s value was higher and demanded additional payments as if it were a business shipment.
As a customer, I exercised my legal right to refuse acceptance of the package and requested its return – a standard procedure that shouldn’t have caused any issues. But that’s where the real nightmare began: I waited another full week for UPS to return the package, after countless exhausting emails and phone calls. Finally, the package arrived back at Forward2Me, and I prepared to get a refund from the seller.
But Forward2Me refused to release the package, claiming that UPS was demanding $329.47 for the return – an absurd amount, higher than the value of the product itself! They sent me a vague and suspicious “invoice,” telling me that without payment, the package would remain held hostage. When I contacted UPS directly, they confirmed that the package had been delivered normally, with no additional payment requests. “It’s a standard return procedure,” they said, adding that they couldn’t refund the shipping but had no other claims.
Forward2Me is trying to rob me by inventing imaginary fees, holding my package hostage, and ruining the entire process. Not only am I not even asking for a refund on the delayed shipping, but now I risk losing everything because of them. This isn’t service – it’s organized fraud!
Please, stay far away from this company. There are better and more trustworthy alternatives out there. Don’t try it – you’ll regret it!
Answer to the replay of forward to me: UPS is unknown to this fee and open a request for lost package. If it was as you tell the return cost is 4 time the sending cost. The price is like it returns a elephant inside my package at return. Or i will pay for all your receiving package because ups is unknown to this bill.
We're sorry if you feel this way.
Forward2Me is a legitimate and fully licensed logistics and mail forwarding company. We provide international shipping services in full compliance with courier regulations and local customs laws. We take all customer concerns seriously and aim to resolve them transparently.
Your package to Italy was refused at destination due to Italian customs requiring a business import permit. This is a legal requirement, and Forward2Me cannot override customs decisions.
As per our Terms & Conditions, consignees are responsible for ensuring all import requirements, permits, and customs documentation are met. When a shipment is refused or fails customs clearance, return transportation fees apply. The return fee reflects UPS’s international return costs, which are set by the courier and separate from your original outbound shipping fee. Forward2Me does not profit from these charges.
We assure you that Forward2Me operates as a reliable, professional logistics provider and does not engage in fraudulent practices. Any delays or fees are a result of customs regulations and standard courier policies, not our company policies.
We appreciate your understanding and remain available for any further questions or clarification.
Forward2Me is a legitimate and fully licensed logistics and mail forwarding company. We provide international shipping services in full compliance with courier regulations and local customs laws. We take all customer concerns seriously and aim to resolve them transparently.
Your package to Italy was refused at destination due to Italian customs requiring a business import permit. This is a legal requirement, and Forward2Me cannot override customs decisions.
As per our Terms & Conditions, consignees are responsible for ensuring all import requirements, permits, and customs documentation are met. When a shipment is refused or fails customs clearance, return transportation fees apply. The return fee reflects UPS’s international return costs, which are set by the courier and separate from your original outbound shipping fee. Forward2Me does not profit from these charges.
We assure you that Forward2Me operates as a reliable, professional logistics provider and does not engage in fraudulent practices. Any delays or fees are a result of customs regulations and standard courier policies, not our company policies.
We appreciate your understanding and remain available for any further questions or clarification.
Unverified Customer
16 December 2025
Unknown Shipment Details
Great support, great team
Many thanks for the 5 star review. 😊
Unverified Customer
14 December 2025
Unknown Shipment Details
I have shipped with Forward2me several times and have always been very satisfied. Now I needed help for the first time. Although today is Sunday, Aimee helped me very quickly, kindly, and reliably, and my problem was solved immediately. Five stars are therefore well deserved 👍
Thank you for sharing your experience with us and 5 star review for Aimee
Unverified Customer
13 December 2025
Unknown Shipment Details
My first experience with Forward2me has been very good. The parcel has been processed fast even with a re-pack service. The package went 11 000 km and has been delivered on 3rd working day! There are quite many delivery options to choose. Nevertheless, not everything works as expected - sometimes a recepient is asked for a mandatory re-pack even everything looks alright on a photo (the system does not allow you to continue without a re-pack). You pay extra fees without a proper notice (e.g. re-pack for safety option). Customer service is impossible to reach via a call (just email).
Unverified Customer
13 December 2025
Unknown Shipment Details
Extremely helpful. They sort out problems very professionally. Im very happy with the service
Many thanks for the 5 star review. 😊
Grace G
13 December 2025
FedEx Connect Plus
GG
Forward2me was honest, well packaged and timely. Got my mom package from overseas Christmas, and it came in time. Will use again!
Many thanks for the 5 star review. 😊
James
13 December 2025
FedEx Connect Plus
J
Had multiple shipments combined and sent to me. The process was simple and fast. My package arrived in perfect condition with my invoices enclosed. Will definitely use again.
Many thanks for the 5 star review. 😊
Bibi
12 December 2025
UPS Standard Single
B
Reliable and good service. First package took bit longer than expected until shipped but the second one didn‘t take long. Overall, i recommend!
Many thanks for the 5 star review. 😊
Unverified Customer
12 December 2025
Unknown Shipment Details
They ask you to submit an invoice, but if you download an email, it's downloaded as a .eml file, and they don't accept .eml files, also the dispose button is right next to the ship button, making it extremely paranoia inducing that you might accidentally delete your package.
AQ
12 December 2025
FedEx Connect Plus
A
Website is well laid out and easy to use.
Many thanks for the 5 star review. 😊
Unverified Customer
12 December 2025
Unknown Shipment Details
Joyce was excellent. This is a superb service. Previous attempts at forwarding were over priced and communication was non existent. Forward2me is a great service.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
11 December 2025
Unknown Shipment Details
I got the best service from Jhe from the USA warehouse, helping me with an important gift!
Quick and amazing!🥹🙏🏻
Quick and amazing!🥹🙏🏻
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
Unverified Customer
11 December 2025
Unknown Shipment Details
Nica was great. She had all the information I needed regarding my parcels and she kept me up to date with shipping information and made sure they left the warehouse on time. She also made sure the correct GST was applied which was awesome! Thanks Nica and team
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
10 December 2025
Unknown Shipment Details
Aimee went above and beyond delivering AAA+ customer service and superb support. Promote her!
And a special mention to the staff from Forward2ME at Chojna, who operates the Germany warehouse. Superior professionalism is a common virtue among the Polish team who continues to deliver excellence service by showing high professionalism. Forward2ME continues to exceed expectations. If they weren't like family before they are now.
And a special mention to the staff from Forward2ME at Chojna, who operates the Germany warehouse. Superior professionalism is a common virtue among the Polish team who continues to deliver excellence service by showing high professionalism. Forward2ME continues to exceed expectations. If they weren't like family before they are now.
Thank you for sharing your experience with us and 5 star review for Aimee
Unverified Customer
10 December 2025
Unknown Shipment Details
Great support.
But a little expansive forwarding for me.😬
But a little expansive forwarding for me.😬
Many thanks for the 5 star review. 😊
Blanca Cavazos
09 December 2025
UPS Express Saver
BC
It was simple to use
Many thanks for the 5 star review. 😊
Koda tejada
09 December 2025
FedEx Regional Economy
KT
Sah jme suis prit des mechant running
Many thanks for the 5 star review. 😊
Unverified Customer
08 December 2025
Unknown Shipment Details
Anpassung:
Ich möchte meine Bewertung für Forward2Me gerne von 1 Stern auf 3 Sterne aktualisieren.
In der letzten Bewertung war ich etwas enttäuscht, da sich die Versandkosten intransparent und unerwartet erhöht hatten.
Nach einem intensiveren Austausch mit dem Kundenservice konnte jedoch eine faire Lösung gefunden werden, und mir wurde letztlich wieder der ursprünglich von Forward2Me geschätzte Preis nach der Umverpackung geführt hat.
Dafür bin ich sehr dankbar und möchte den Kundenservice von Forward2Me ausdrücklich loben.
Jedoch anscheinend wurden die Papiere über die Änderung der Versandkosten nicht mit gesendet, was im Zusammenhang mit der Einfuhr in die Niederlande noch zu einer erhöhten Mehrwertsteuer geführt hat. Dies bedeutet, dass der Gesamtpreis dadurch nochmal gestiegen war.
Daher sind es nur 3 von 5 Sternen, ansonsten wären jetzt 4 drin gewesen.
Trotzdem bin ich insgesamt froh, dass eine Lösung gefunden wurde, und schätze die Bemühungen von Forward2Me, auf mein Anliegen einzugehen.
Positiv:
- Super Seite
- Transparente Informationen über den Ablauf des ganzen Prozesses.
- Bedienung ist kinderleicht.
Negativ
- Es bedurfte erst einer unangenehmen Erfahrung, bevor F2Me dann doch glänzen konnte.
- Kosten gerade für Parfum sehr undurchsichtig.
- Kostenrechner zumindest für Parfum nicht zu gebrauchen. (Kosten sind bei weitem höher)
Ich möchte meine Bewertung für Forward2Me gerne von 1 Stern auf 3 Sterne aktualisieren.
In der letzten Bewertung war ich etwas enttäuscht, da sich die Versandkosten intransparent und unerwartet erhöht hatten.
Nach einem intensiveren Austausch mit dem Kundenservice konnte jedoch eine faire Lösung gefunden werden, und mir wurde letztlich wieder der ursprünglich von Forward2Me geschätzte Preis nach der Umverpackung geführt hat.
Dafür bin ich sehr dankbar und möchte den Kundenservice von Forward2Me ausdrücklich loben.
Jedoch anscheinend wurden die Papiere über die Änderung der Versandkosten nicht mit gesendet, was im Zusammenhang mit der Einfuhr in die Niederlande noch zu einer erhöhten Mehrwertsteuer geführt hat. Dies bedeutet, dass der Gesamtpreis dadurch nochmal gestiegen war.
Daher sind es nur 3 von 5 Sternen, ansonsten wären jetzt 4 drin gewesen.
Trotzdem bin ich insgesamt froh, dass eine Lösung gefunden wurde, und schätze die Bemühungen von Forward2Me, auf mein Anliegen einzugehen.
Positiv:
- Super Seite
- Transparente Informationen über den Ablauf des ganzen Prozesses.
- Bedienung ist kinderleicht.
Negativ
- Es bedurfte erst einer unangenehmen Erfahrung, bevor F2Me dann doch glänzen konnte.
- Kosten gerade für Parfum sehr undurchsichtig.
- Kostenrechner zumindest für Parfum nicht zu gebrauchen. (Kosten sind bei weitem höher)
Ciara Schooley
06 December 2025
UPS Express Saver
CS
Everything was good. Just wish the packaging was better since it was traveling so far.
Many thanks for the 4 star review. 😊
CRISTINA RONCON
05 December 2025
UPS Standard Single
CR
Ottimo servizio, i miei acquisti in UK sono arrivati velocemente e perfettamente integri.
Many thanks for the 5 star review. 😊
Unverified Customer
05 December 2025
Unknown Shipment Details
Due to complications with one of my packages that did not appear for over a month, I experienced a lot of uncertainty, delays, and additional concerns. However, I want to give special thanks to Nica from customer support for her exceptional kindness, understanding, and assistance.
Even though forward2me normally does not offer local UK delivery, Nica made an exception and arranged a shipment to my friend’s address, waived all storage fees, and helped resolve everything quickly and professionally. Communication was excellent, clear, and very supportive throughout the entire process.
Everything was finally resolved without any issues, and the package was successfully delivered.
A big thank you to the team — and especially to Nica. Highly recommended!
Even though forward2me normally does not offer local UK delivery, Nica made an exception and arranged a shipment to my friend’s address, waived all storage fees, and helped resolve everything quickly and professionally. Communication was excellent, clear, and very supportive throughout the entire process.
Everything was finally resolved without any issues, and the package was successfully delivered.
A big thank you to the team — and especially to Nica. Highly recommended!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
05 December 2025
Unknown Shipment Details
So I just contacted Forward2u after I was reading reviews regarding there great customer service and how promptly they answer e mails etc...I tried there what's app as it's 2am right now and I'm getting used to the clock as I'm from Britain but moved to the states recently. Any way JHE responded to me very promptly. She helped answer all my questions and was very patient and polite with me,l'm a novice to all this I'm trying to start a little online business hopefully growing to a E-commerce business.she was wonderful explaining to me how the logistics work she made it super clear and went above and beyond to make me understand!Thank Jhe once again!
Post
Post
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
Unverified Customer
05 December 2025
Unknown Shipment Details
I recently had contact with the customer support team, and I want to give special thanks to Joyce at Warehouse Germany. She was incredibly friendly, quick to respond, and genuinely helpful throughout the entire process. Every question I had was answered clearly, and it really felt like she went the extra mile to make sure everything was handled properly.
The team at Warehouse Germany also did a great job — everything was processed smoothly, professionally, and without any issues. Overall, it was a very positive experience, and I truly felt well taken care of.
Thank you again to Joyce and the whole Warehouse Germany team! Highly recommended.
The team at Warehouse Germany also did a great job — everything was processed smoothly, professionally, and without any issues. Overall, it was a very positive experience, and I truly felt well taken care of.
Thank you again to Joyce and the whole Warehouse Germany team! Highly recommended.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
05 December 2025
Unknown Shipment Details
This was my first experience with Forward2me and Joyce from the UK warehouse made it a smooth and wonderful experience. She was very helpful and quick to answer any of my questions. I truly appreciate her professionalism and the time she took helping me.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
Unverified Customer
04 December 2025
Unknown Shipment Details
Big thanks to @Forward2Me for the quick help! Had questions about shipping engine oil to Brunei (tricky item!), and Aimee sorted it out for me in under 24 hours. Great to see such responsive support for international shipping. ⭐⭐⭐⭐⭐
Many thanks for the 5 star review. 😊
Sharon Burrell
04 December 2025
FedEx Connect Plus
SB
A perfect experience buying from the UK! Thank you for this service! Much appreciated! Will definitely use your service again.
Thanks for the 5 star review.
Unverified Customer
04 December 2025
Unknown Shipment Details
Excellent in all aspects
Thank you for the 5 star review.
Unverified Customer
04 December 2025
Unknown Shipment Details
I received a quick response and great help from JHE, even though the store was closed. I got good answers to my questions.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
Anna Georghallides
03 December 2025
FedEx International Economy
AG
Excellent and efficient service as always
Many thanks for the 5 star review. 😊
LightNinja
03 December 2025
UPS Standard Single
L
Fast processing and lots of shipping options
Many thanks for the 5 star review. 😊
Unverified Customer
02 December 2025
Unknown Shipment Details
I received help from Honey at the UK warehouse. I had lost 5 packages and Honey helped me very quickly. Thank you so much ☺️
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Honey❤️
Daniel
02 December 2025
UPS Express Saver
D
Very Good Service
Many thanks for the 5 star review. 😊
Unverified Customer
30 November 2025
Unknown Shipment Details
Great customer service ! Solved my problem and was on point
Many thanks for the 5 star review. 😊
Unverified Customer
30 November 2025
Unknown Shipment Details
My package arrived from Forward2me and I’m thrilled. My experience started with a purchase on eBay from France. Many weeks later my packages finally arrived at the Preston GB warehouse. The warehouse team quickly processed my packages—taking pictures and itemizing the contents. They were carefully repackaged into one package for safety and protection. The package was quickly dispatched to the US, and I had some customs forms to complete that Forward2me helped me complete in a timely manner. The package was released and was delivered the next day in perfect shape. I’m very pleased and I’m extremely grateful to Joyce and Kaye in customer service and the hardworking staff in the warehouse. I know they process many packages in a day. THANK YOU
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye & Joyce ❤️
Steven
29 November 2025
FedEx Connect Plus
S
Smooth process.
Many thanks for the 5 star review. 😊
Unverified Customer
29 November 2025
Unknown Shipment Details
Joyce over at the Preston, UK warehouse has been such a JOY to work with. Thank you for your patience & determination to help make this the best experience. I know one thing. If you all are as lucky as we’ve been to have Joyce navigate you, through any obstacles you might face, then you’ll always cherish your Forward2Me experience. I accrued a $50 international calling fee on this billing cycle because I just assumed we had it on our plan. So a word of advice, don’t just assume you have this feature & simply reach out by email because you will get a prompt response!! Hopefully you get Joyce on the other end.✨
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
28 November 2025
Unknown Shipment Details
piu' di 100 euro tra spedizione ed iva per una consegna che doveva arrivare prima di un evento e che in realtà è arrivata inutilmente in ritardo.
Il prezzo indicato della spedizione non comprende le spese di gestione e l'iva.
Il prezzo indicato della spedizione non comprende le spese di gestione e l'iva.
Thanks for the feedback.
When importing goods from another country, customs regulations typically require applicable taxes to be paid. These taxes facilitate the smooth processing of your package through customs, and the exact amount depends on the declared value of the items.
The charges you have paid to forward2me cover various services, including receiving your package, repackaging (if necessary), and preparing essential export documents for shipping from the UK.
However, please note that these charges do not include any potential import duties, taxes, or brokerage fees that may be required when the items arrive in your country. For more details, please visit our FAQ section here: Shipping Rates & Duty Charges . https://forward2me.zendesk.com/hc/en-gb/articles/360014012079-Duties-and-Taxes-Delivery-Duty-Paid-DDP-with-Forward2me
When importing goods from another country, customs regulations typically require applicable taxes to be paid. These taxes facilitate the smooth processing of your package through customs, and the exact amount depends on the declared value of the items.
The charges you have paid to forward2me cover various services, including receiving your package, repackaging (if necessary), and preparing essential export documents for shipping from the UK.
However, please note that these charges do not include any potential import duties, taxes, or brokerage fees that may be required when the items arrive in your country. For more details, please visit our FAQ section here: Shipping Rates & Duty Charges . https://forward2me.zendesk.com/hc/en-gb/articles/360014012079-Duties-and-Taxes-Delivery-Duty-Paid-DDP-with-Forward2me
Unverified Customer
28 November 2025
Unknown Shipment Details
I realy recomend the warehouse location from GERMANY and i really love HONEY! A beautiful person with a beautiful name :)
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Honey ❤️
Unverified Customer
28 November 2025
Unknown Shipment Details
Good experience with the helpdesk.
Kind and super helpful
Kind and super helpful
Many thanks for the 5 star review. 😊
Consumer
28 November 2025
FedEx International Economy
C
The customer service was excellent.
Many thanks for the 5 star review. 😊
Unverified Customer
27 November 2025
Unknown Shipment Details
Despite my previous unpleasant experiences, customer service manager Aimee was a great help to me..
Thank you Donna :)
Unverified Customer
27 November 2025
Unknown Shipment Details
I received excellent service from Joyce, who was very helpful and friendly in assisting me with everything I needed. Thank you so much!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
27 November 2025
Unknown Shipment Details
First time user so I was a bit lost on what I needed to do to get my package. I reached out to their customer service and was emailed in a timely manner by Joyce. She was kind enough to walk me through the steps on what I needed to do and also sent screenshot to help me navigate their website. She was also kind enough to send a follow-up to make sure I didn't need anything else. I highly recommend using their service and will use them again in the future.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
26 November 2025
Unknown Shipment Details
the only place i would use for shipping to australia. their system is full-proof and easy to understand, so many QUALITY delivery options.
Customer service is quick and kind Jus was helpful and informative.
Customer service is quick and kind Jus was helpful and informative.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jus❤️
Unverified Customer
26 November 2025
Unknown Shipment Details
Bad services these people don’t care about ur package at all, they only care about the money
Thank you for your feedback.
As previously advised, every international shipment may be subject to duties and taxes.
We understand your concerns regarding these charges,however, we have no record of you opting to pay the applicable duties and taxes through us, which would have been an additional cost.
We would like to remind you that we offer a feature allowing you to add duties and taxes on top of the shipping fee. Using this option can help you avoid any unexpected charges upon delivery. https://forward2me.zendesk.com/hc/en-gb/articles/360014012079-Duties-and-Taxes-Delivery-Duty-Paid-DDP-with-Forward2me
We appreciate your understanding in this matter.
As previously advised, every international shipment may be subject to duties and taxes.
We understand your concerns regarding these charges,however, we have no record of you opting to pay the applicable duties and taxes through us, which would have been an additional cost.
We would like to remind you that we offer a feature allowing you to add duties and taxes on top of the shipping fee. Using this option can help you avoid any unexpected charges upon delivery. https://forward2me.zendesk.com/hc/en-gb/articles/360014012079-Duties-and-Taxes-Delivery-Duty-Paid-DDP-with-Forward2me
We appreciate your understanding in this matter.
Unverified Customer
26 November 2025
Unknown Shipment Details
Although I was initially faced with some problems I reached out to customer support where I spoke with Jamie who talked me through things from start to finish and made the experience so much easier
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jamie❤️
Unverified Customer
25 November 2025
Unknown Shipment Details
Bad. Really bad. The estimates are way off, so I ended up paying twice what I expected - didn't really have a choice at that point. They also required that I had the package re-packed (it was paper, so idk what's up with that) and that took them FOREVER. They spent like 4 days on that.
I paid a LOT for two day delivery. Bankrupted me. Then I get an email the next day saying it is estimated to arrive in 7 days. What the hell? So I contacted support, and they made me want to die. they were so condescending, made me feel like garbage. I'm not wealthy, so I can't afford to be thrown around like this, but I also can't do anything about it. I needed the delivery soon, and it's now going to be way past that. :(
I paid a LOT for two day delivery. Bankrupted me. Then I get an email the next day saying it is estimated to arrive in 7 days. What the hell? So I contacted support, and they made me want to die. they were so condescending, made me feel like garbage. I'm not wealthy, so I can't afford to be thrown around like this, but I also can't do anything about it. I needed the delivery soon, and it's now going to be way past that. :(
Its unfortunate to hear this.
Our team is currently in backlog processing packages during this time.
Our processing team has assessed your package and repacking is required based on the following criteria:
Fragile Contents – This applies to items such as glassware, ceramics, or high-value electronics (e.g., laptops or smartphones) that require additional protection during transit.
Damaged Packaging – The outer packaging was received in poor condition and is not suitable for safe international shipping.
Excessive Empty Space – The current packaging is significantly larger than necessary, which could result in damage to the item due to shifting or crushing during transit.
Irregular Shape or Packaging – Items packed in non-standard forms (e.g., tubes, soft-wrapped parcels, or oddly shaped packages) may incur additional courier fees or be at higher risk of mishandling. Repacking into standard box shapes helps avoid these issues.
Even though it’s just paper, thin cardstock can bend, crease, or get damaged easily. From the shipping company’s perspective, anything that can be damaged in transit may be treated as fragile.
We recognize how important timely delivery was for you.
Before shipping items internationally, please be aware that additional duties, taxes, and import fees may apply in the destination country. These charges are typically collected by the local customs authority and are the responsibility of the recipient. For shipments to the USA, recent changes in import regulations under the Trump administration have affected thresholds, duties, and customs procedures.
Thank you for your understanding.
Our team is currently in backlog processing packages during this time.
Our processing team has assessed your package and repacking is required based on the following criteria:
Fragile Contents – This applies to items such as glassware, ceramics, or high-value electronics (e.g., laptops or smartphones) that require additional protection during transit.
Damaged Packaging – The outer packaging was received in poor condition and is not suitable for safe international shipping.
Excessive Empty Space – The current packaging is significantly larger than necessary, which could result in damage to the item due to shifting or crushing during transit.
Irregular Shape or Packaging – Items packed in non-standard forms (e.g., tubes, soft-wrapped parcels, or oddly shaped packages) may incur additional courier fees or be at higher risk of mishandling. Repacking into standard box shapes helps avoid these issues.
Even though it’s just paper, thin cardstock can bend, crease, or get damaged easily. From the shipping company’s perspective, anything that can be damaged in transit may be treated as fragile.
We recognize how important timely delivery was for you.
Before shipping items internationally, please be aware that additional duties, taxes, and import fees may apply in the destination country. These charges are typically collected by the local customs authority and are the responsibility of the recipient. For shipments to the USA, recent changes in import regulations under the Trump administration have affected thresholds, duties, and customs procedures.
Thank you for your understanding.
Unverified Customer
25 November 2025
Unknown Shipment Details
You need to trust the forward2me, as they will forward your order. This is the reason I checked trustpilot, before using it.
I don't regret it :D Shipping was forwarded from japan. It seem there was a customs problem (still don't know what) but they solved it and I got my order.
Just a note: You will see something like 20$ for DHL shipping. But you need to pay also your local VAT + customs once it arrive in your country and you can also add the insurance. So for a 300$ product, you can easly pay 100$ for DHL (insurance, shipping, customs, VAT, administration) just for sending it in your country.
I don't regret it :D Shipping was forwarded from japan. It seem there was a customs problem (still don't know what) but they solved it and I got my order.
Just a note: You will see something like 20$ for DHL shipping. But you need to pay also your local VAT + customs once it arrive in your country and you can also add the insurance. So for a 300$ product, you can easly pay 100$ for DHL (insurance, shipping, customs, VAT, administration) just for sending it in your country.
Thank you for your feedback! We’re glad to hear that your order arrived safely and that our team was able to resolve the customs issue. 😊
Unverified Customer
25 November 2025
Unknown Shipment Details
Jhe at forward2me Limited | York House, Green Lane West, Preston, PR3 1NJ, United Kingdom was prompt and quick to get my package out to my location.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
We made big changes for our USA processing since last year. Starting April 7, 2025, all customers will need to upload a purchase invoice to verify the contents of their shipment. This is a simple step and can be done directly from your forward2me account.
Invoices are mandatory for all shipments forwarded through our US warehouse. Uploading your purchase document from a US retailer verifies the contents of your shipment and ensures compliance with US Customs & Border Protection (CBP) cargo description rules. This helps us process your package more efficiently and reduces the risk of delays or rejections due to missing or incomplete shipment details.
For full details on this process, you can check out our guide here:
🔗 Invoice Upload Guide https://www.forward2me.com/incoming-package/
Kind regards