Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
11 February 2026
Unknown Shipment Details
Great company to work with. Very professional and super friendly. Aimee has helped me out a few times with issues related to another company who I bought my items from. I will continue to use Forward2me
Thank you so much for your kind words! 😊
Unverified Customer
11 February 2026
Unknown Shipment Details
Off to a rough start, but 100% satisfied in the end.
My package was marked as "dangerous goods", which was a bit weird for a synthesizer.
Staff was very friendly and understanding. I talked with Joyce through Whatsapp (UK). She sent a request to the warehouse to check my package, which was followed up within 24 hours. After some back and forth with Joyce, everything was solved in the end, and I did not have to pay an extra fee for shipping "dangerous goods".
They had to repackage my shipment for a 3 pound fee, this was not optional. I didn't really like it, but money well spent. I've never seen better packaging. The box felt solid like a rock, and was filled with all kinds of foam material to protect the product.
I will use this service again in the future! :)
My package was marked as "dangerous goods", which was a bit weird for a synthesizer.
Staff was very friendly and understanding. I talked with Joyce through Whatsapp (UK). She sent a request to the warehouse to check my package, which was followed up within 24 hours. After some back and forth with Joyce, everything was solved in the end, and I did not have to pay an extra fee for shipping "dangerous goods".
They had to repackage my shipment for a 3 pound fee, this was not optional. I didn't really like it, but money well spent. I've never seen better packaging. The box felt solid like a rock, and was filled with all kinds of foam material to protect the product.
I will use this service again in the future! :)
Thank you so much for sharing your experience! We really appreciate your patience during the initial hiccup. We’re glad Joyce and our team were able to resolve everything quickly and that your synthesizer arrived safely.
We understand that the repackaging fee isn’t ideal, but we’re happy to hear you found the new packaging solid and protective, it’s always our goal to ensure your items arrive in perfect condition.
We understand that the repackaging fee isn’t ideal, but we’re happy to hear you found the new packaging solid and protective, it’s always our goal to ensure your items arrive in perfect condition.
Unverified Customer
11 February 2026
Unknown Shipment Details
Honey Angela Vicente was very helpful and easy an pleasant to work with. Will definitely recommend!
Thank you so much for your kind words for Honey.
Unverified Customer
11 February 2026
Unknown Shipment Details
Excellent customer service received today by Kaye on whatsapp at the German warehouse. Highly recommend this company ✨️
Thank you for your wonderful feedback! We’re delighted to hear that Kaye provided excellent service at our German warehouse.
Teagan Hodge
10 February 2026
UPS Express Saver
TH
America be on some crazy stuff sometimes but this company helps
We hear you! 😄 We’re glad we could help and make things a little easier. Thanks for choosing us!
Unverified Customer
07 February 2026
Unknown Shipment Details
Good company, my customer service rep Joyce was the best! She kept me updated and had my issues resolved in a timely manner.
Thank you for your kind words! We’re glad to hear that Joyce provided excellent support and kept you updated throughout the process. We’ll be sure to pass along your praise to her.
Unverified Customer
05 February 2026
Unknown Shipment Details
Update ‼️ I paid the €153 after being told the cost would be reviewed and possibly reduced. It was not reduced at all.
The parcel was shipped via FedEx Economy, the cheapest available service, which completely contradicts the extremely high amount I was charged.
I consider this misleading. I was promised reconsideration of the price, but nothing changed.
I have now been waiting more than 6 days, and the parcel is still not delivered.
Based on this experience, I do not recommend Forward2Me for shipments within Europe. There are far more transparent and reasonably priced alternatives available. 💯
Over the years, I have used the services of many shipping companies, so I know well how international shipping usually works and how much it costs.
Forward2Me charged €153 to ship a power station from Germany to the Czech Republic simply because the battery capacity exceeded 100 Wh. Other shipping companies charge an average of €15-40 to ship the same model. The difference is shocking and completely unjustified.
I even offered a simple and reasonable solution: I would create the shipping label myself, and they would simply hand the package over to the carrier. They refused without any real explanation. This makes it clear that the problem is not security or regulatory requirements, but their pricing policy.
This whole situation is like forcing me to overpay significantly, without any flexibility and without focusing on the customer. I expected professional service, but instead I got strict rules and prices that are completely out of line with the market.
I strongly recommend comparing prices with other freight forwarders before using Forward2Me. Personally, I will no longer use this service.
My customer id: 538557
The parcel was shipped via FedEx Economy, the cheapest available service, which completely contradicts the extremely high amount I was charged.
I consider this misleading. I was promised reconsideration of the price, but nothing changed.
I have now been waiting more than 6 days, and the parcel is still not delivered.
Based on this experience, I do not recommend Forward2Me for shipments within Europe. There are far more transparent and reasonably priced alternatives available. 💯
Over the years, I have used the services of many shipping companies, so I know well how international shipping usually works and how much it costs.
Forward2Me charged €153 to ship a power station from Germany to the Czech Republic simply because the battery capacity exceeded 100 Wh. Other shipping companies charge an average of €15-40 to ship the same model. The difference is shocking and completely unjustified.
I even offered a simple and reasonable solution: I would create the shipping label myself, and they would simply hand the package over to the carrier. They refused without any real explanation. This makes it clear that the problem is not security or regulatory requirements, but their pricing policy.
This whole situation is like forcing me to overpay significantly, without any flexibility and without focusing on the customer. I expected professional service, but instead I got strict rules and prices that are completely out of line with the market.
I strongly recommend comparing prices with other freight forwarders before using Forward2Me. Personally, I will no longer use this service.
My customer id: 538557
Hi Yuriy,
Thank you for your feedback. The total cost of €153 reflects the special handling required for dangerous goods, such as batteries over 100Wh. These shipments require compliance with strict regulations, repacking, and carrier-specific surcharges to ensure safety and legality. While we recognize that standard parcels may cost less, DG shipments involve additional steps that make direct price comparisons difficult.
We appreciate your cooperation in repacking the parcel and want to confirm that your shipment is now prepared and ready for collection. Our team is working to ensure dispatch proceeds without further delay.
Unfortunately, we cannot accept customer-provided labels for such items because shipping them incorrectly could create serious compliance issues, including the risk of shipment refusal, investigation, or loss of our license to ship dangerous goods. This is not a pricing policy choice but a regulatory necessity to ensure the safety of the shipment and compliance with international law.
Thank you for your understanding.
Best regards,
Thank you for your feedback. The total cost of €153 reflects the special handling required for dangerous goods, such as batteries over 100Wh. These shipments require compliance with strict regulations, repacking, and carrier-specific surcharges to ensure safety and legality. While we recognize that standard parcels may cost less, DG shipments involve additional steps that make direct price comparisons difficult.
We appreciate your cooperation in repacking the parcel and want to confirm that your shipment is now prepared and ready for collection. Our team is working to ensure dispatch proceeds without further delay.
Unfortunately, we cannot accept customer-provided labels for such items because shipping them incorrectly could create serious compliance issues, including the risk of shipment refusal, investigation, or loss of our license to ship dangerous goods. This is not a pricing policy choice but a regulatory necessity to ensure the safety of the shipment and compliance with international law.
Thank you for your understanding.
Best regards,
Unverified Customer
05 February 2026
Unknown Shipment Details
Extra awesome! Above and beyond and this isn’t the first or second time…. Consistent awesome customer service. Highly recommended :)
Thank you so much for your kind words. We’re glad to hear that our team has consistently provided excellent service for you—it really means a lot to us!
Unverified Customer
04 February 2026
Unknown Shipment Details
Had something shipped from Forward2me's USA address to my address in the UK and I must say, the whole process was an absolute breeze. Logging into your profile on their site allows you to follow your package's progress from start to finish. They even include photos. As for their prices, I knew I'd be paying a bit extra, which was fine by me. They give you a selection of quite a few delivery options with varying prices. I went for DHL and I couldn't be happier. Package arrived within 2 days.
Thank you so much for sharing your experience! We’re delighted to hear that your shipment from our USA address to the UK went smoothly and that our tracking features and delivery options met your expectations.
Unverified Customer
04 February 2026
Unknown Shipment Details
Incorrect labelling of packages as "battery" and "dangerous goods" for which I am now having delays in shipping and delays in servicing my customer. The item is powered by usb cable and without any knowledge the company needs to update it's policies to reflect correct labels on products it is receiving for its customers. This is a complaint. Update 06/02026 my items have been delt with very quickly.
We're sorry about this.
We understand how frustrating this can be, especially when the item is USB-powered and does not contain a battery.
We’re pleased to hear that your items have now been dealt with very quickly, and we’re glad we were able to resolve this for you. Thank you for your patience and for giving us the opportunity to make things right.
We understand how frustrating this can be, especially when the item is USB-powered and does not contain a battery.
We’re pleased to hear that your items have now been dealt with very quickly, and we’re glad we were able to resolve this for you. Thank you for your patience and for giving us the opportunity to make things right.
Unverified Customer
04 February 2026
Unknown Shipment Details
Qualities of the chat : availibilty - politeness - kindness and efficiency.
Thanks for the 5 star review
Unverified Customer
03 February 2026
Unknown Shipment Details
She gave me the right answer with details which helped me to solve my issue
Thanks for the 5 star review
Unverified Customer
03 February 2026
Unknown Shipment Details
UPDATE (RESOLUTION):
Following my review, Forward2Me contacted me, I was informed that part of the communication gap was due to the original support agent being out of the office, and so communication resumed once another manager intervened.
I can now confirm that the full compensation has been paid, including both the value of the lost item, and the shipping cost, which was refunded separately a day afterwards after i had asked.
To be fair, part of the overall delay was due to the UPS investigation and claims process, which took time to complete before the refund could be issued. Once the claim was finalized the refund was eventually processed and paid.
While I appreciate that the matter is now resolved financially, I still believe communication during the refund process could have been clearer, particularly regarding timelines.
I have updated my rating to 4 stars, as the matter was ultimately resolved. I would consider using Forward2Me again, but I hope communication and transparency during claims can be improved in the future.
ORIGINAL REVIEW:
After waiting for two months patiently a shipment handled through Forward2Me was declared lost by UPS after a full investigation. UPS approved the claim and paid the compensation to Forward2Me. From that point onward, the responsibility was entirely on Forward2Me to release the refund to me.
That is where the problem began.
Despite the claim being closed and paid:
Forward2Me failed to issue my refund
Repeated follow-ups were ignored, Emails went unanswered, There was no clear timeline, no transparency, and no accountability,
Throughout this process, I have been nothing but polite, patient, and cordial in all communications with this company. Despite this, communication stopped entirely once the money was involved.
At this stage, Forward2Me is holding funds that do not belong to them, with no justification and no response. From a customer’s perspective, this feels indistinguishable from having money withheld without consent,
What makes this worse:
The loss was not disputed
The claim was approved
The money was already paid by UPS
Yet the customer is left chasing their own refund
This is not a logistics issue — it is a trust and ethics issue.
If you use Forward2Me, understand this clearly:
If something goes wrong and compensation is involved, you may have to fight to get your own money back.
I would strongly advise anyone considering this service to think twice.
Following my review, Forward2Me contacted me, I was informed that part of the communication gap was due to the original support agent being out of the office, and so communication resumed once another manager intervened.
I can now confirm that the full compensation has been paid, including both the value of the lost item, and the shipping cost, which was refunded separately a day afterwards after i had asked.
To be fair, part of the overall delay was due to the UPS investigation and claims process, which took time to complete before the refund could be issued. Once the claim was finalized the refund was eventually processed and paid.
While I appreciate that the matter is now resolved financially, I still believe communication during the refund process could have been clearer, particularly regarding timelines.
I have updated my rating to 4 stars, as the matter was ultimately resolved. I would consider using Forward2Me again, but I hope communication and transparency during claims can be improved in the future.
ORIGINAL REVIEW:
After waiting for two months patiently a shipment handled through Forward2Me was declared lost by UPS after a full investigation. UPS approved the claim and paid the compensation to Forward2Me. From that point onward, the responsibility was entirely on Forward2Me to release the refund to me.
That is where the problem began.
Despite the claim being closed and paid:
Forward2Me failed to issue my refund
Repeated follow-ups were ignored, Emails went unanswered, There was no clear timeline, no transparency, and no accountability,
Throughout this process, I have been nothing but polite, patient, and cordial in all communications with this company. Despite this, communication stopped entirely once the money was involved.
At this stage, Forward2Me is holding funds that do not belong to them, with no justification and no response. From a customer’s perspective, this feels indistinguishable from having money withheld without consent,
What makes this worse:
The loss was not disputed
The claim was approved
The money was already paid by UPS
Yet the customer is left chasing their own refund
This is not a logistics issue — it is a trust and ethics issue.
If you use Forward2Me, understand this clearly:
If something goes wrong and compensation is involved, you may have to fight to get your own money back.
I would strongly advise anyone considering this service to think twice.
Unverified Customer
03 February 2026
Unknown Shipment Details
I had a really great experience with forward2me. I love a makeup foundation that is only sold on a UK site that won’t ship to the US. I was able to easily purchase several bottles and have forward2me ship them to me. It was easy and so quick. I highly recommend.
Thank you so much for your wonderful feedback! We’re glad to hear that you had a great experience using forward2me and that we could help you get the foundation you love.
Unverified Customer
03 February 2026
Unknown Shipment Details
Agent solved my problem really fast and competent, very good customer service! Also I am happy in general with the company I have used it for shipping before it's fantastic! They have many options they don't charge you excessively for everything, they genuinely give you a good shipping experience!
Thank you so much for taking the time to share such positive feedback! We’re really happy to hear that our agent was able to solve your problem quickly and competently—great customer service is something we truly care about.
Unverified Customer
03 February 2026
Unknown Shipment Details
I want to start by saying that when they repacked my shipment from eBay, they packed it very well, maybe even excessively (not even considering the item was purchased broken). My frustration is from details mentioned in other reviews, which seem to still exist, but now have a higher rating?
My biggest issue is the pricing. Initially the shipping estimate was fairly low, but throughout the process the price kept increasing. My package arrived at their warehouse and I received the free single photo, which was useless. It was blurry and only showed the shipping label and a part of the box. You have to pay extra for more photos. Then I was notified it had to be repacked for a $3 fee. In the details as to why it had to be repacked, it was blank. They gave a blurry photo and no explanation; I don't like this 'trust me bro' kind of service. Also, the shipping estimate before repacking was a range of $48-$52, but when it came time to pay to ship, now it's $61. To make it all even more frustrating, I find the website to be very confusing. I never seem to find what I'm looking for on the first or second try. This last point may be a 'me' problem, but I tried this service because they operate in countries I frequently buy from, and I never had these problems with Amazon, eBay, Buyee, or Stackry when using them to import goods. It feels like they just started operating, yet they've been around for years and have tons of reviews.
I would also like to note that Apple Pay is supposedly supported, but mine didn't work. Nothing happened. It just showed the payment was in progress for about 5 days. I messaged support and they responded in 2 days to tell me to just cancel the payment and try again, but I didn't try Apple Pay the second time. There were also delays at the U.S. shipping center, but there are warnings that it's still being set up as a new location, so maybe the payment and delays are due to that. I am giving them a pass on that.
In the end the price changing repeatedly, and no option to use my own discretion for repacking, leave me not wanting to use this service again. I had hopes that the other reviews were flukes, or that they were trying to ship something hazardous, but no, it was just a terrible experience. My item was purchased broken, so there was zero need to repack it, not that they ever provided any proof that the original packaging was poor anyway. In the end the shipping and fees (I'm not including customs duties in any comparisons) were comparable to the other services I use, just with more frustration.
My biggest issue is the pricing. Initially the shipping estimate was fairly low, but throughout the process the price kept increasing. My package arrived at their warehouse and I received the free single photo, which was useless. It was blurry and only showed the shipping label and a part of the box. You have to pay extra for more photos. Then I was notified it had to be repacked for a $3 fee. In the details as to why it had to be repacked, it was blank. They gave a blurry photo and no explanation; I don't like this 'trust me bro' kind of service. Also, the shipping estimate before repacking was a range of $48-$52, but when it came time to pay to ship, now it's $61. To make it all even more frustrating, I find the website to be very confusing. I never seem to find what I'm looking for on the first or second try. This last point may be a 'me' problem, but I tried this service because they operate in countries I frequently buy from, and I never had these problems with Amazon, eBay, Buyee, or Stackry when using them to import goods. It feels like they just started operating, yet they've been around for years and have tons of reviews.
I would also like to note that Apple Pay is supposedly supported, but mine didn't work. Nothing happened. It just showed the payment was in progress for about 5 days. I messaged support and they responded in 2 days to tell me to just cancel the payment and try again, but I didn't try Apple Pay the second time. There were also delays at the U.S. shipping center, but there are warnings that it's still being set up as a new location, so maybe the payment and delays are due to that. I am giving them a pass on that.
In the end the price changing repeatedly, and no option to use my own discretion for repacking, leave me not wanting to use this service again. I had hopes that the other reviews were flukes, or that they were trying to ship something hazardous, but no, it was just a terrible experience. My item was purchased broken, so there was zero need to repack it, not that they ever provided any proof that the original packaging was poor anyway. In the end the shipping and fees (I'm not including customs duties in any comparisons) were comparable to the other services I use, just with more frustration.
Thank you for providing us with your feedback.
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
Unverified Customer
02 February 2026
Unknown Shipment Details
Hi
The technician was timely responding the question and helped right to get to the solution
Thank you a lot
The technician was timely responding the question and helped right to get to the solution
Thank you a lot
Thank you for your kind feedback!
Unverified Customer
02 February 2026
Unknown Shipment Details
I made a mistake with my shipment, and Joyce from the German warehouse was patient, super helpful and helped resolve my issue in the best way possible, going above and beyond!
When MyGermany were purchased by Forward2Me I feared the level of service would decline, but it only went up! I’m super pleased and will absolutely use this service in the future (hopefully without making silly mistakes this time)!
When MyGermany were purchased by Forward2Me I feared the level of service would decline, but it only went up! I’m super pleased and will absolutely use this service in the future (hopefully without making silly mistakes this time)!
Thank you so much for your wonderful feedback! We’re glad to hear that Joyce could assist you patiently and effectively, and that your experience with Forward2Me exceeded your expectations.
Unverified Customer
31 January 2026
Unknown Shipment Details
Nach meiner Rezensionn vom 21.01.2026 und der nun erstatteten Versandkosten von Seiten Forward2me, kann ich meine Beurteilung dezidieren. Natürlich ist es gut wenn nachträglich die Versandkosten erstattet werden, keine Frage, aber das ist ja nicht Sinn einer Geschäftsbeziehung. Ich möchte von vornherein transparente Geschäftspraktiken und seriöse Zollberechnungen. Ein eigenmächtiges Umpacken ist ebenfalls so unnötig wenn original verpackt und in Ordnung, wie Zollgebühren obwohl vom Empfängerland gar keine erhoben werden. Un ddarauf noch eine saftige Bearbeitungspauschale von 5 Pfund. Ich würde mir wünschen das dies in Zukunft unterlassen wird und solche Berechnungen auch nur bei Notwendigkeit stattfinden. Ansonsten kann man gleich mit DHL üder anderen versenden, in Summe ist das dann das Gleiche. Ich bin gespannt wie es in Zukunft gehandhabt wird.
Unverified Customer
30 January 2026
Unknown Shipment Details
Had a package sent to their Japan warehouse. Had an issue keeping my package from being shipped to me. Aimee was very helpful and resolved the issue within 2 business days.
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Unverified Customer
30 January 2026
Unknown Shipment Details
Aimee was courteous, prompt and efficient. Always a pleasure to deal with.
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Unverified Customer
30 January 2026
Unknown Shipment Details
I have very positive experience with forward2me.com. Their recent takeover of "mygermany.com" was very organized and carefully performed. All of my packages are in and processed accordingly. Relentless customer support and effort is to thank. Assuring personal answered all my questions and guided me carefully on the new platform.
Thank you so much for your kind words! We’re glad to hear that your experience with Forward2me.com, including the transition from MyGermany.com, has been smooth and positive. It’s wonderful to know that our team, and Assuring in particular, was able to guide you and answer all your questions. Your feedback truly motivates us to keep providing the best service possible!
Unverified Customer
30 January 2026
Unknown Shipment Details
Great experience, fantastic service, especially Joyce at the warehouse in Preston UK, always take their time to help and assist, very thankful for them! Highly recommended!
Thank you so much for your wonderful feedback! We’re delighted to hear about your great experience and are especially glad Joyce at our Preston warehouse was able to provide such helpful support. Your kind words mean a lot to our team, and we truly appreciate your recommendation!
Unverified Customer
30 January 2026
Unknown Shipment Details
I was able to resolve the issue I experienced with a lost package that had not arrived at the US warehouse smoothly thanks to Ms. Honey Angela Vicente. I would like to thank the entire forward2me team.
Thank you for sharing your experience! We’re so glad to hear that Ms. Honey Angela Vicente was able to assist you and that your issue with the lost package was resolved smoothly. Your kind words mean a lot, and we’ll be sure to share them with the entire Forward2me team!
Unverified Customer
30 January 2026
Unknown Shipment Details
I had quiet a lot of Problems with the Shopping company.
But Joyce solvent all of it.
It was 5* and I hope that now my parcel will arrive.
Thank you Joyce
But Joyce solvent all of it.
It was 5* and I hope that now my parcel will arrive.
Thank you Joyce
Thank you for your feedback! We’re delighted to hear that Joyce was able to resolve all the issues you experienced. We truly appreciate your patience and trust, and we hope your parcel arrives smoothly. Joyce and the entire team are grateful for your kind words!
Unverified Customer
29 January 2026
Unknown Shipment Details
I purchased some goods from eBay UK. Unfortunately, the items were too unsafe to ship to the US. Forward2me customer service was very helpful in my case. Special thanks to JOYCE who made the process very easy. She was very accommodating, informative, and pleasant to communicate with. I hope to use Forward2me in the future for international shipping.
Thank you for your feedback! We’re glad to hear that Joyce was able to make the process smooth and easy for you. It’s wonderful to know our customer service was helpful and accommodating, even in a tricky situation. We look forward to assisting you with your international shipping needs in the future!
Unverified Customer
29 January 2026
Unknown Shipment Details
Thank you! Even though a hard request, everything was solved perfectly. Thx
Thank you for the 5 star review :)
Unverified Customer
29 January 2026
Unknown Shipment Details
Excellent support from Aimee at my address in Germany. I am very grateful for all the promptness, attention, and willingness to help me with my questions. Aimee truly exceeded my expectations. Congratulations!
Thank you so much for your kind words!
Unverified Customer
28 January 2026
Unknown Shipment Details
It’s the second time I used their service, the package arrived to France super fast. They wanted to “optimise” my package for additional fees which was not necessary at all, so check yourself before approving. Overall I’m satisfied.
Many thanks for the 5 star review. 😊
Unverified Customer
28 January 2026
Unknown Shipment Details
Jhe from the Germany Warehouse was able to solve my issue immediately. Customer service was excellent.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
Unverified Customer
27 January 2026
Unknown Shipment Details
Good customer service
Many thanks for the 5 star review. 😊
Unverified Customer
27 January 2026
Unknown Shipment Details
I was get answer to my question from your employee Aimee who help me with my case that I have. Problem was started when my data and package was moving from mygermany.com to forward2me in warehouse in Germany and with assistance of Aimee my problem was solved. Main problem was damage goods from seller.Once again thanks and good to have person from trust and help on your side with other clients.
Thank you for sharing your experience with us and 5 star review for Aimee
Unverified Customer
27 January 2026
Unknown Shipment Details
⭐⭐⭐⭐⭐
I had an excellent experience with Forward2Me. They helped me resolve my problem incredibly quickly, and the customer service was outstanding. Kaye from the Forward2Me USA center answered me instantly and was professional, kind, and extremely helpful. Thanks to her, everything was solved smoothly and without stress.
I had an excellent experience with Forward2Me. They helped me resolve my problem incredibly quickly, and the customer service was outstanding. Kaye from the Forward2Me USA center answered me instantly and was professional, kind, and extremely helpful. Thanks to her, everything was solved smoothly and without stress.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye❤️
Elizabeth Metcalf
27 January 2026
FedEx International Priority
EM
Shipped to me from a country that wouldn’t ship to US. I’d been looking for this item for years and was so glad to find it on eBay UK. Quick response to any questions I had. Very helpful and fast shipping once package was receive at facility.
Many thanks for the 5 star review. 😊
Paul Voller
27 January 2026
FedEx International Economy
PV
Very efficient and value for money, highly recommend
Many thanks for the 5 star review. 😊
Unverified Customer
26 January 2026
Unknown Shipment Details
Unparalleled customer service. A company poorly packaged books the first go around so I was paranoid when the replacements arrived to the forward2me warehouse. I reached out and they took every step to make sure they were well packaged and provided me photos. And this was all after it had already been combined/repacked. It was truly above and beyond
Many thanks for the 5 star review. 😊
Unverified Customer
26 January 2026
Unknown Shipment Details
I used the German service and needed assistance. Thanks to Kaye from the Forward2me team, I easily solved all my problems!! 🔝🔝🔝🔝🔝
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye❤️
Unverified Customer
24 January 2026
Unknown Shipment Details
Honey was very supportive and clear through the whole process. Thank you and I hope you and your team keep in charge of the packages I monthly receive from US.
Thank you so much for your kind words! We’re glad to hear that Honey was supportive and clear throughout the process.
Happy Customer
23 January 2026
FedEx International Economy
HC
What I loved about this experience is that although each purchase required several steps, there was always someone available whom I could contact via email and receive a quick response. I love my items of clothing, and I will shop with forward2me again soon.
Thank you so much for your wonderful feedback! 😊
We’re delighted you love your clothing items, and we can’t wait to welcome you back to shop with Forward2Me again soon!
We’re delighted you love your clothing items, and we can’t wait to welcome you back to shop with Forward2Me again soon!
Unverified Customer
23 January 2026
Unknown Shipment Details
Jhe has been truly helpful and the replies were very quick as well!! Thank you for the help!!
Thank you for your kind words! We’re glad to hear that Jhe was able to help and that you received quick responses. Your feedback is greatly appreciated, and we’ll be sure to pass it on!
Unverified Customer
23 January 2026
Unknown Shipment Details
Really great customer service with the Germany warehouse. I had a Big concern about a shipment and Nica and Adam took care of it. They found a great solution to my shipment issue. I directly spoke to Nica, very professional and friendly. Thank you again!
Thank you so much for your kind words! 😊
We’re really glad to hear that our Germany warehouse team was able to help you. Nica and Adam are thrilled to know they could resolve your shipment concern and provide a solution that worked for you.
We’re really glad to hear that our Germany warehouse team was able to help you. Nica and Adam are thrilled to know they could resolve your shipment concern and provide a solution that worked for you.
Unverified Customer
23 January 2026
Unknown Shipment Details
I had a parcel delivered to myGermany parcel forwarder right before they started to migrate to Forward2me. The price in my case rose significantly, but Aimee from Germany warehouse solved this issue by offering a decent discount, which made the price close to the one I initially expected. I'm satisfied with the service provided.
Thank you for your 5-star review for Aimee!
We are pleased to have served you.
^NB
We are pleased to have served you.
^NB
Unverified Customer
22 January 2026
Unknown Shipment Details
A phone call with Aimee solved all problems in the transition of my MyGermany account to Forward2me. Well done. It was an excellent handling.
Thank you so much for your message. We’re delighted to hear that Aimee was able to resolve everything smoothly during the transition of your MyGermany account to Forward2me.
Mazen
22 January 2026
DHL Express Worldwide
M
The best Forward parcel company
Thank you so much for the 5 star review :)
Unverified Customer
22 January 2026
Unknown Shipment Details
Customer service is shocking. Major delays in replaying to emails. No cooperation. They arent even reading emails or trying to find a resolution.
They are holding a massively delayed package for me in Germany. They will not ship it to me or return to the sender so far. Waiting since Sunday for customer support to get back to me.
Update: after submitting a negative review I was contacted by Amie she was really helpfull with solving the issue. She got it sorted very quickly and my shipment was forwarded without cost.
However when I tried to forward shipment from my profile on forward2me my only option was dhl express. However I was advised that the only suitable provider to carry my parcel containing prescription medication would be fedex. Shipping rates vere very high if I was to forward similar shipment in the future. This was within the eu.
I am glad my issue was sloved but I dont think Id be able to reach a solution if I didnt post negative review first.
They are holding a massively delayed package for me in Germany. They will not ship it to me or return to the sender so far. Waiting since Sunday for customer support to get back to me.
Update: after submitting a negative review I was contacted by Amie she was really helpfull with solving the issue. She got it sorted very quickly and my shipment was forwarded without cost.
However when I tried to forward shipment from my profile on forward2me my only option was dhl express. However I was advised that the only suitable provider to carry my parcel containing prescription medication would be fedex. Shipping rates vere very high if I was to forward similar shipment in the future. This was within the eu.
I am glad my issue was sloved but I dont think Id be able to reach a solution if I didnt post negative review first.
Thank you for your feedback.
We are currently dealing with significant backlogs, which have contributed to the delays you have experienced. Our team has already addressed your concerns via email.
We appreciate you taking the time to raise these issues and thank you for your patience during this period.
We are currently dealing with significant backlogs, which have contributed to the delays you have experienced. Our team has already addressed your concerns via email.
We appreciate you taking the time to raise these issues and thank you for your patience during this period.
Sebastian Botero Isaza
21 January 2026
FedEx International Priority
SBI
Was excellent, very quick and everything well packaged
Thanks for the 5 star review.
Unverified Customer
21 January 2026
Unknown Shipment Details
Amazing company! They’re perfect, very fast and very helpful! And many thanks to Jhe from UK division for solving everything instantly ❤️
Thank you so much for the 5 star review for Jhe :)
angela givon
21 January 2026
FedEx International Economy
AG
Always very helpful, and they respond quickly. A+++
Thank you for the 5 star review. :)
Unverified Customer
21 January 2026
Unknown Shipment Details
Quick communication from Aimee at USA division, rapidly addressed the issue and offered an acceptable solution. Great support.
Shipment # US-61-1768976617683898
Shipment # US-61-1768976617683898
Thank you for your feedback and for taking the time to share your experience. We’re glad to hear that Aimee from our USA division was able to communicate quickly and resolve the issue with an acceptable solution. We appreciate your kind words and are always here to help.
Unverified Customer
20 January 2026
Unknown Shipment Details
Leider wird mit Preisen geworben die sich dann mehr als verdoppeln, da auch gut verpackte Waren angeblich neu verpackt werden müssen, dann werden horrende Zölle plus 5 Pfund Bearbeitungsgebühren erhoben, obwohl Artikel zum Bsp. eigentlich zollfrei im Zielland sind. Aus meiner Sicht einfach Betrug, da zu dem endgültigen Preis auch andere Anbieter geliefert hätten nur in viel kürzerer Zeit. Mein Paket ist seit 5 Tagen bezahlt, bewegt sich aber kein Stück von forward2me weg. Also Vorsicht!
Hi Volodymyr,
Thank you for reaching out. We’ve already sent an email regarding this issue.
Please note that we are currently experiencing a backlog, and our typical response time is 2–3 business days.
We appreciate your patience.
Thank you for reaching out. We’ve already sent an email regarding this issue.
Please note that we are currently experiencing a backlog, and our typical response time is 2–3 business days.
We appreciate your patience.