Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
22 April 2026
Unknown Shipment Details
Unverified Customer
21 April 2026
Unknown Shipment Details
I have updated my originally negative review, which was prompted by a bad experience.
However, after escalating, Tracy (Head of Shipping at forward2me) personally intervened and delivered an outstanding resolution that far exceeded any reasonable expectations:
Acknowledged all errors (delays, communication failures, incorrect handling).
Cancelled the current shipment and issued a full refund.
Waived all storage and handling fees.
Repacked the items compliantly (splitting battery-containing devices to avoid Dangerous Goods classification).
Is shipping everything free of charge today.
This level of accountability and proactive service has completely restored my trust. forward2me proves they stand behind their customers when issues arise, turning a bad situation into total satisfaction. I recommend them without hesitation. Looking forward to working with them again soon!
However, after escalating, Tracy (Head of Shipping at forward2me) personally intervened and delivered an outstanding resolution that far exceeded any reasonable expectations:
Acknowledged all errors (delays, communication failures, incorrect handling).
Cancelled the current shipment and issued a full refund.
Waived all storage and handling fees.
Repacked the items compliantly (splitting battery-containing devices to avoid Dangerous Goods classification).
Is shipping everything free of charge today.
This level of accountability and proactive service has completely restored my trust. forward2me proves they stand behind their customers when issues arise, turning a bad situation into total satisfaction. I recommend them without hesitation. Looking forward to working with them again soon!
Thank you for your feedback, and I’m sorry for the frustration and delays you’ve experienced across both shipments.
I understand how disappointing it is when there are repeated issues, particularly around timing and communication. Based on your comments, it is clear we did not manage the process efficiently or provide the level of responsiveness you should expect from us.
I also want to clarify the point regarding your shipments. When parcels contain more than two lithium-ion batteries within equipment, they are classified as dangerous goods under International Air Transport Association regulations. In these cases, the shipment must be correctly packed, labelled, and booked in line with strict transport requirements before it can be dispatched. This is to ensure safe and compliant air transport.
That said, compliance requirements do not excuse the delays or the poor experience you have described. We recognise that communication should have been clearer and faster, and we should have handled your requests more effectively.
Regarding storage fees, I can confirm these have already been discounted as part of our review of your case.
We appreciate your continued patience and your feedback, and your experience is being reviewed internally to ensure we improve both our communication and handling of similar shipments in the future.
I understand how disappointing it is when there are repeated issues, particularly around timing and communication. Based on your comments, it is clear we did not manage the process efficiently or provide the level of responsiveness you should expect from us.
I also want to clarify the point regarding your shipments. When parcels contain more than two lithium-ion batteries within equipment, they are classified as dangerous goods under International Air Transport Association regulations. In these cases, the shipment must be correctly packed, labelled, and booked in line with strict transport requirements before it can be dispatched. This is to ensure safe and compliant air transport.
That said, compliance requirements do not excuse the delays or the poor experience you have described. We recognise that communication should have been clearer and faster, and we should have handled your requests more effectively.
Regarding storage fees, I can confirm these have already been discounted as part of our review of your case.
We appreciate your continued patience and your feedback, and your experience is being reviewed internally to ensure we improve both our communication and handling of similar shipments in the future.
Unverified Customer
21 April 2026
Unknown Shipment Details
I have tried numerous times contacting customer service by email and by phone about my "Consolidation" request for "Multi-Piece Shipment" for my packages that are located in the UK warehouse for immediate dispatch. I do NOT want to "Combine and Repack" which is something I have already stated to this company time and time again.
But they blatantly ignore my request and practically holding my packages hostage. All the while I am being charged storage fees for my packages because they keep delaying my request which they are blatantly ignoring.
Enough is enough, just because I live in the USA does not mean I can't make official complaints toward this company. I want my packages shipped to me the way I want them shipped to me. The sooner this can be resolved the better. I don't want to deal with this company anymore.
But they blatantly ignore my request and practically holding my packages hostage. All the while I am being charged storage fees for my packages because they keep delaying my request which they are blatantly ignoring.
Enough is enough, just because I live in the USA does not mean I can't make official complaints toward this company. I want my packages shipped to me the way I want them shipped to me. The sooner this can be resolved the better. I don't want to deal with this company anymore.
Thank you for your feedback, and I’m sorry for the frustration you’ve experienced.
I understand your concern regarding the “repack required” status.
This is applied where we assess that a parcel may incur additional carrier handling charges or restrictions due to its size, shape, or packaging condition. Carriers often apply surcharges for non-standard or insufficiently protected parcels, and we use this process to help prevent unexpected costs and ensure parcels can move safely and efficiently through international networks.
I can confirm that the “repack required” tag has now been removed from your packages as per your request.
That said, we would still recommend repacking where possible, as this helps ensure your goods are fully protected during transit and reduces the risk of damage during international handling.
We appreciate your feedback and are continuing to review how these requirements are applied and communicated to ensure greater clarity and consistency.
I understand your concern regarding the “repack required” status.
This is applied where we assess that a parcel may incur additional carrier handling charges or restrictions due to its size, shape, or packaging condition. Carriers often apply surcharges for non-standard or insufficiently protected parcels, and we use this process to help prevent unexpected costs and ensure parcels can move safely and efficiently through international networks.
I can confirm that the “repack required” tag has now been removed from your packages as per your request.
That said, we would still recommend repacking where possible, as this helps ensure your goods are fully protected during transit and reduces the risk of damage during international handling.
We appreciate your feedback and are continuing to review how these requirements are applied and communicated to ensure greater clarity and consistency.
Unverified Customer
20 April 2026
Unknown Shipment Details
Prompt and excellent customer service from Jus at the Japan warehouse. Re-packaging was also done very well. Highly recommended.
Thank you very much for your kind feedback.
We’re delighted to hear that Jus at our Japan warehouse provided prompt and excellent service, and that the repackaging met your expectations. We’ll be sure to pass your comments on to the team – they will really appreciate it.
We’re delighted to hear that Jus at our Japan warehouse provided prompt and excellent service, and that the repackaging met your expectations. We’ll be sure to pass your comments on to the team – they will really appreciate it.
Shiveram Gurroby
20 April 2026
FedEx Connect Plus
SG
Good and quick
Thank you for your feedback – it’s great to hear that you found the service good and quick.
Unverified Customer
20 April 2026
Unknown Shipment Details
This service is great! I really wanted this shirt from a tv show I like that was only available in the UK. But with this forwarding service I was able to have it shipped all the way to Finland for me. It was really easy too, just had to enter the address they gave me to the order.
Thank you so much for the fantastic feedback! We are glad that we could help you snag that must-have shirt from your favorite show.
Unverified Customer
19 April 2026
Unknown Shipment Details
Rosalyn has been nothing but a joy to deal with. She helped insure that my arrived safely and stayed in close contact with customs to make it as smooth as possible. I cannot recommend her enough.
We are so glad to hear about your experience with Rosalyn. She truly goes above and beyond to ensure our customers feel supported, especially when navigating the complexities of international customs.
We will be sure to pass your kind words along to her—it will definitely make her day! Knowing your order arrived safely and that the process was smooth is exactly what we strive for.
Thank you for recommending us! We look forward to helping you again in the future.
We will be sure to pass your kind words along to her—it will definitely make her day! Knowing your order arrived safely and that the process was smooth is exactly what we strive for.
Thank you for recommending us! We look forward to helping you again in the future.
customer
18 April 2026
FedEx Connect Plus
C
Very easy process. I bought a lava lamp and it arrived without a scratch.
We are so happy to hear that your experience was seamless from start to finish. Shipping glass and liquid can be a bit nerve-wracking, so it’s great to know your lava lamp arrived without a scratch.
We hope it adds the perfect retro vibe to your space! If you need anything else, we’re always here to help
We hope it adds the perfect retro vibe to your space! If you need anything else, we’re always here to help
Taylor R
17 April 2026
FedEx Connect Plus
TR
I really appreciate how streamlined the process was and the delivery service was very quick. I would definitely use it again in the future(-:
Thank you for your kind feedback! We’re really glad to hear you found the process smooth and the delivery quick. We look forward to assisting you again in the future.
Unverified Customer
17 April 2026
Unknown Shipment Details
I still have not heard back or received compensation for them sending my glasses broken. They shipped my package themselves and I believe it’s because they broke them and don’t want to have to refund the amount they cost. I didn’t pay or even choose a shipping carrier. Very sketchy. Wish they would compensate me already since I can’t even use them and the order was 100 euros.
We’re very sorry to hear about this and understand how disappointing it must be to receive an item in an unusable condition.
We take great care when handling all parcels, with items inspected upon arrival and again during repacking. At present, we have not received any report or evidence through our Customer Experience team to indicate that the glasses were damaged either during processing or upon delivery, and there was no indication of damage noted on the parcel itself.
We would genuinely like to investigate this further for you. If you could please contact us directly with photos of the item, the packaging (both internal and external), and any relevant details, we will be able to review this thoroughly with our warehouse and courier partners.
We can also see that our team has previously attempted to reach out to assist, and we would still very much welcome the opportunity to resolve this matter for you.
We take great care when handling all parcels, with items inspected upon arrival and again during repacking. At present, we have not received any report or evidence through our Customer Experience team to indicate that the glasses were damaged either during processing or upon delivery, and there was no indication of damage noted on the parcel itself.
We would genuinely like to investigate this further for you. If you could please contact us directly with photos of the item, the packaging (both internal and external), and any relevant details, we will be able to review this thoroughly with our warehouse and courier partners.
We can also see that our team has previously attempted to reach out to assist, and we would still very much welcome the opportunity to resolve this matter for you.
Pedro Olveira
16 April 2026
FedEx Connect Plus
PO
Very thorough with the email management.
Thank you for your kind feedback, we’re really glad to hear you found our email management thorough and helpful.
We appreciate your support and look forward to assisting you again soon.
We appreciate your support and look forward to assisting you again soon.
Nick and Paula
16 April 2026
FedEx Connect Plus
NAP
Quick and easy but a bit expensive
Thank you for your review and for your kind rating — we really appreciate it.
We completely understand your comment regarding the shipping cost, especially when it can be higher than the value of the items themselves. While we’re pleased to hear that the repack helped reduce the parcel size, courier pricing is based on set weight brackets (using either actual or volumetric weight), so in some cases a reduction in size may not always move a shipment into a lower price tier.
For future shipments, one way to make shipping more cost-effective is to take advantage of our 30 days of free storage. Many customers choose to consolidate several purchases into a single shipment, which can significantly reduce the overall cost per item when shipping internationally.
We really appreciate your feedback, and we’re always looking for ways to help customers get the best value from our service.
We completely understand your comment regarding the shipping cost, especially when it can be higher than the value of the items themselves. While we’re pleased to hear that the repack helped reduce the parcel size, courier pricing is based on set weight brackets (using either actual or volumetric weight), so in some cases a reduction in size may not always move a shipment into a lower price tier.
For future shipments, one way to make shipping more cost-effective is to take advantage of our 30 days of free storage. Many customers choose to consolidate several purchases into a single shipment, which can significantly reduce the overall cost per item when shipping internationally.
We really appreciate your feedback, and we’re always looking for ways to help customers get the best value from our service.
Unverified Customer
15 April 2026
Unknown Shipment Details
Always a great experience being helped out by Aimee. I've dealt with her many many times over the years and I must say, awesome service from her every single time. Always resolves my issues in the most pleasant way.
Thank you so much for your kind words and for taking the time to leave a review. We’re really pleased to hear you’ve consistently had such great experiences with Aimee over the years. She’ll be delighted to know her support has made such a positive impact.
We truly appreciate your continued trust and support, and we look forward to helping you again in the future.
We truly appreciate your continued trust and support, and we look forward to helping you again in the future.
Unverified Customer
15 April 2026
Unknown Shipment Details
My experience with the customer service representative at the HONEY-BRIGETTE Germany warehouse was nothing but positive. Speed, friendliness and efficiency get the best marks. The exchange from MyGermany has gone smoothly.
Thank you so much for your wonderful feedback. We’re delighted to hear you had such a positive experience with HONEY and BRIGETTE, and that the process with MyGermany went smoothly.
It’s great to know our team’s speed, friendliness, and efficiency made a strong impression. We really appreciate you taking the time to share your experience, and we look forward to supporting you again in the future.
It’s great to know our team’s speed, friendliness, and efficiency made a strong impression. We really appreciate you taking the time to share your experience, and we look forward to supporting you again in the future.
Coralie Chamard
15 April 2026
UPS Standard Single
CC
Site Sérieux et fiable dans la réexpédition de colis. Cependant je ne mets pas 5 étoiles du au frais de douane important pour un petit colis d'a peine 1 kilo, et l'obligation de réemballer le colis avant de pouvoir demander la réexpédition
Thank you very much for your feedback and for taking the time to share your experience with us. We’re really pleased to hear that you find our service serious and reliable for parcel forwarding.
Regarding repacking, we always recommend this step when parcels arrive in their original retail or domestic packaging. While plastic bags are often suitable for local shipping, repacking into a more suitable outer carton helps ensure the goods are better protected for international transit, where handling conditions can be more demanding.
In many cases, repacking multiple items together can also help make shipping more cost-effective by optimising space and reducing volumetric weight. This is something customers can take advantage of alongside our free 30-day storage, which allows time to consolidate parcels where needed.
We do understand that customs fees can sometimes feel significant, especially for smaller shipments, but these are determined by local authorities and are outside of our control.
Thank you again for your honest feedback — it’s greatly appreciated and helps us continue improving our service.
Regarding repacking, we always recommend this step when parcels arrive in their original retail or domestic packaging. While plastic bags are often suitable for local shipping, repacking into a more suitable outer carton helps ensure the goods are better protected for international transit, where handling conditions can be more demanding.
In many cases, repacking multiple items together can also help make shipping more cost-effective by optimising space and reducing volumetric weight. This is something customers can take advantage of alongside our free 30-day storage, which allows time to consolidate parcels where needed.
We do understand that customs fees can sometimes feel significant, especially for smaller shipments, but these are determined by local authorities and are outside of our control.
Thank you again for your honest feedback — it’s greatly appreciated and helps us continue improving our service.
Unverified Customer
14 April 2026
Unknown Shipment Details
I have ordered over 100 parcels through Forward2Me, so I feel I can give a fair assessment. For 1–2 small packages, the service is okay. However, as soon as it comes to larger shipments, multiple parcels, or pallets, things go downhill quickly.
The support is slow and often unresponsive. Getting a quote can take up to two weeks, and when it finally arrives, the prices are not competitive with the market. On top of that, there are often days without any reply at all, only to then receive an automated email asking whether the ticket is still open. That's not the kind of customer service I expect, especially as a long-term customer.
I will ship out the parcels I still have stored with them, but after that I'll be looking for a different forwarding provider. Unfortunately, I cannot recommend Forward2Me for anyone dealing with more than just the occasional small package.
Best regards,
Brian
The support is slow and often unresponsive. Getting a quote can take up to two weeks, and when it finally arrives, the prices are not competitive with the market. On top of that, there are often days without any reply at all, only to then receive an automated email asking whether the ticket is still open. That's not the kind of customer service I expect, especially as a long-term customer.
I will ship out the parcels I still have stored with them, but after that I'll be looking for a different forwarding provider. Unfortunately, I cannot recommend Forward2Me for anyone dealing with more than just the occasional small package.
Best regards,
Brian
Hi Brian,
Thank you for taking the time to share such detailed feedback, and I’m sorry to hear about your experienc, particularly around larger shipments and the delays you’ve described with support and quoting. This is not the level of service we aim to provide, especially for long-term customers.
I’d really like to look into this properly and understand exactly what happened in your case so we can investigate and address it directly.
Unfortunately, I’m not able to identify your account from this review alone, please could you contact us with your account details, registered email or recent shipment references? I’ll personally ensure this is reviewed and followed up.
Thank you again for the feedback, and I appreciate your patience while we look into this.
Kind Regards,
Tracy
Thank you for taking the time to share such detailed feedback, and I’m sorry to hear about your experienc, particularly around larger shipments and the delays you’ve described with support and quoting. This is not the level of service we aim to provide, especially for long-term customers.
I’d really like to look into this properly and understand exactly what happened in your case so we can investigate and address it directly.
Unfortunately, I’m not able to identify your account from this review alone, please could you contact us with your account details, registered email or recent shipment references? I’ll personally ensure this is reviewed and followed up.
Thank you again for the feedback, and I appreciate your patience while we look into this.
Kind Regards,
Tracy
Unverified Customer
14 April 2026
Unknown Shipment Details
Thank you Jus for your very quick help solving my missing package, on Sunday!!😉
Thank you so much for your kind words! Really glad Jus could help get your missing package sorted quickly. Appreciate you taking the time to leave a review.
Unverified Customer
13 April 2026
Unknown Shipment Details
Elvie, was really helpful and provided the exact information I needed. As a first time customer this was really valuable to me. I will definitely recommend.
Thank you very much for your kind feedback.
We’re really pleased to hear that Elvie was able to assist you and provide the exact information you needed. It’s especially great to know that your first experience with us was a positive one.
We’re really pleased to hear that Elvie was able to assist you and provide the exact information you needed. It’s especially great to know that your first experience with us was a positive one.
Unverified Customer
12 April 2026
Unknown Shipment Details
Servizio molto valido e veloce. L'ho già usato due volte in passato per farmi spedire degli acquisti dal Giappone e dal Regno Unito e non ho mai avuto intoppi. Chiaramente non è un servizio generalmente economico, ma dipende dal tipo di merce da spedire e dal peso. Non mi sento di aver mai pagato cifre esorbitanti. Sto attualmente aspettando che mi spediscano un altro pacco dagli Stati Uniti e aggiornerò la mia recensione in futuro. Uso sempre loro perché consentono il forwarding da diversi paesi ed è comodo avere tutto in uno, e il loro sito è piuttosto intuitivo. Ho anche contattato l'assistenza per farmi cambiare Nome e Cognome sull'account e hanno provveduto molto velocemente.
Thank you so much for your kind feedback!
We’re really glad to hear that you’ve had a smooth experience with our service across multiple shipments from Japan, the UK, and now the United States. It’s great to know that you find our platform intuitive and convenient for forwarding from different countries
We’re really glad to hear that you’ve had a smooth experience with our service across multiple shipments from Japan, the UK, and now the United States. It’s great to know that you find our platform intuitive and convenient for forwarding from different countries
Unverified Customer
12 April 2026
Unknown Shipment Details
Excellent service, Jamie help me to solve question about sending packages, i really appreciate!
Thank you for your kind words!
We’re delighted to hear that you had an excellent experience and that Jamie was able to assist you with your questions about sending packages. We’ll be sure to pass along your appreciation to him.
We’re delighted to hear that you had an excellent experience and that Jamie was able to assist you with your questions about sending packages. We’ll be sure to pass along your appreciation to him.
Unverified Customer
10 April 2026
Unknown Shipment Details
I have used their services a couple of times, super easy, low prices and when I needed their assistance, in their US warehouse, Aimee was there to help and fix everything. Will use their services again, the easiest way to buy from US and UK when the seller doesn’t post to your country. And with F2ME (when it can be used), at very good prices.
Thank you so much for your kind feedback. We’re really pleased to hear that you’ve found our service easy to use and good value, and that Aimee was able to help you when needed in our US warehouse. I’ll be sure to pass your comments on to her.
We really appreciate your continued support and look forward to helping you again in the future.
We really appreciate your continued support and look forward to helping you again in the future.
Unverified Customer
10 April 2026
Unknown Shipment Details
I am beyond impressed with the service I received at the Forward2me USA warehouse! My package arrived and needed to be expedited for shipping immediately. The speed with which they handled my request was absolutely incredible. I want to give a huge shout-out to Jus, who was a total superstar in assisting with my inquiry! Jus made sure everything was processed seamlessly and kept me updated every step of the way. If you want a forwarding service that actually cares about your time, look no further. Thank you, Jus, and thank you, Forward2me!
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jus❤️
Brittney Silveira
10 April 2026
FedEx Connect Plus
BS
The processing time didn’t take longer than a few days. Very easy to work with. I don’t know about customer service since I didn’t need it. Shipping was very fast but expensive.
Thank you for your feedback.
Due to recent changes in US import rules, we’re currently not able to offer postal services for low-value shipments to the US, and options are now limited to express courier services.
We always try to keep shipping as cost-effective as possible, but for smaller parcels this can sometimes mean the prices are higher than expected.
For future shipments, it may be worth consolidating multiple items into one parcel where possible, as this can help provide better value for shipping.
If you ever need any help with this, we’re happy to assist.
Due to recent changes in US import rules, we’re currently not able to offer postal services for low-value shipments to the US, and options are now limited to express courier services.
We always try to keep shipping as cost-effective as possible, but for smaller parcels this can sometimes mean the prices are higher than expected.
For future shipments, it may be worth consolidating multiple items into one parcel where possible, as this can help provide better value for shipping.
If you ever need any help with this, we’re happy to assist.
Unverified Customer
09 April 2026
Unknown Shipment Details
Tracy from F2M has been nothing but amazing, she handled by issue from A-Z with nothing but swiftness and care, would use the service again in the future for sure!
Thank you for taking the time to leave your feedback, and I’m really sorry for the frustration and inconvenience you experienced. We also apologise that your message wasn’t followed up while the agent was on leave, this is not the level of service we aim to provide.
I understand how concerning it must have been not receiving updates on your shipment.
In this case, the shipment was sent to a third-party parcel forwarding address. Due to customs requirements, the recipient acts as the Importer of Record in the importing country, and forwarding facilities are often not set up to take on this responsibility. This can lead to delays or shipments being held in clearance and often results in the shipment being returned.
For this reason, we generally do not recommend shipping to other forwarding companies and we do not usually offer this service to those types of addresses.
That said, we absolutely recognise that we should have communicated this more clearly and kept you better informed throughout. We are also reviewing our internal processes to ensure better cover when team members are away.
We will also follow up with you directly by email so we can look into this properly and help resolve the situation.
Kind Regards,
Tracy
I understand how concerning it must have been not receiving updates on your shipment.
In this case, the shipment was sent to a third-party parcel forwarding address. Due to customs requirements, the recipient acts as the Importer of Record in the importing country, and forwarding facilities are often not set up to take on this responsibility. This can lead to delays or shipments being held in clearance and often results in the shipment being returned.
For this reason, we generally do not recommend shipping to other forwarding companies and we do not usually offer this service to those types of addresses.
That said, we absolutely recognise that we should have communicated this more clearly and kept you better informed throughout. We are also reviewing our internal processes to ensure better cover when team members are away.
We will also follow up with you directly by email so we can look into this properly and help resolve the situation.
Kind Regards,
Tracy
SASSARA FABIOLA
09 April 2026
FedEx Regional Economy
SF
Forward2to me sent me a photo of my box before ship it to me. The deliver was relatilvely quick (from UK to north Italy) and the box was in perfect conditions.
Thank you very much for your feedback. We’re really pleased to hear that your parcel arrived quickly and in perfect condition, and that you found the pre-shipment photo helpful. We appreciate you choosing Forward2Me and look forward to assisting you again in the future.
Unverified Customer
09 April 2026
Unknown Shipment Details
I received Customer Service Support from Joyce at Forward2me and am very happy with the Support Joyce provided to me, she was quick to respond to my inquiry with professionalism & with exactly the resolve I needed & I appreciate that! Thanku Joyce
Thank you for taking the time to share your feedback! 😊
We’re delighted to hear that you had a positive experience with our customer support and that Joyce was able to assist you quickly and professionally. We’ll be sure to pass along your kind words to her — she will be very happy to hear this.
We’re delighted to hear that you had a positive experience with our customer support and that Joyce was able to assist you quickly and professionally. We’ll be sure to pass along your kind words to her — she will be very happy to hear this.
James Everett Abdul
09 April 2026
FedEx Connect Plus
JEA
No issues. Very professional,
Thank you for your feedback! 😊
We’re glad to hear that everything went smoothly and that you found our service professional. We truly appreciate your support and look forward to assisting you again in the future.
We’re glad to hear that everything went smoothly and that you found our service professional. We truly appreciate your support and look forward to assisting you again in the future.
wade
08 April 2026
FedEx International Economy
W
非一般的服務好 , 回復快 , 貨倉的處理極好. 負責任.
Excellent service, quick response, and superb warehouse management. Responsible.
我是使用了很多次才評價的. 非常刻意評論 , 而且我是極少評論的. 所以極力推薦的好公司
I'm only reviewing this after using it many times. This is a very deliberate review, and I rarely leave reviews. Therefore, I highly recommend this company.
Excellent service, quick response, and superb warehouse management. Responsible.
我是使用了很多次才評價的. 非常刻意評論 , 而且我是極少評論的. 所以極力推薦的好公司
I'm only reviewing this after using it many times. This is a very deliberate review, and I rarely leave reviews. Therefore, I highly recommend this company.
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Daan
07 April 2026
UPS Standard Single
D
Fast and reliable!
Thank you for your great feedback. We’re really pleased to hear you found our service fast and reliable — we really appreciate your support.
John
07 April 2026
DPD Classic
J
Bonne agence de reexpedition, expedition tres rapide rien a dire. Le seul point negatif est juste le prix est un peu cher sinon c’est 10/10
Thank you for your kind review. We’re really glad you’re happy with the speed and service. We appreciate your feedback on pricing and will keep working to provide the best value possible.
Frank
07 April 2026
FedEx Regional Economy
F
Good comunication, good service.
Thank you for your review, your feedback is really appreciated.
Unverified Customer
05 April 2026
Unknown Shipment Details
Needed to get a big bulk of car detailing products and used Forward2Me to ship them. Of course since it's liquids I had to submit some paperwork. I was in constant contact with Aimee and she helped me very fast and I got everything hassle free. Delivered the items to the German warehouse. Will definitely use again in the future
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Unverified Customer
05 April 2026
Unknown Shipment Details
THANK YOU Aimee and Joyce FOR YOUR EXCELANT SERVISE
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Unverified Customer
04 April 2026
Unknown Shipment Details
Punctual, great reply reaction time. Miaco from Germany's support was fantastic!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Miaco❤️
Jose Garcia
04 April 2026
FedEx Connect Plus
JG
They are an excellent company—attentive at every step of the way. Throughout the entire process, they send you regular email updates so you always know where your package is. If you are outside the USA and need to make a purchase, they are the best option; they have locations in Germany, the UK, and Japan. I recommend them 100%.
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Unverified Customer
03 April 2026
Unknown Shipment Details
Edit, I was going to remove an additional star, as I just received an Ai slop email in response to this review, trying to but not actually addressing any points made in this review. However, for taking delivery and forwarding safely, that's worth two stars at least.
I have used them in the past once for a smaller package which was fine, however my last order with them was for two big boxes.
* Emailing them, I received less than useless AI replies
* Selected combine service, items weren't combined and was charged for two deliveries with no explanation why
* I understand they need to make money, but there is no transparency when booking delivery on how much of the fee is delivery and how much is service charge
* Initial quoted postage charges was $100, this turned into $400
* Adding multiple items using their website was not as user friendly as it could be
I have used them in the past once for a smaller package which was fine, however my last order with them was for two big boxes.
* Emailing them, I received less than useless AI replies
* Selected combine service, items weren't combined and was charged for two deliveries with no explanation why
* I understand they need to make money, but there is no transparency when booking delivery on how much of the fee is delivery and how much is service charge
* Initial quoted postage charges was $100, this turned into $400
* Adding multiple items using their website was not as user friendly as it could be
Hi Chloe,
Thanks for the feedback.
We're real person, not an AI. I can see we’ve missed the mark on the high standard of service you experienced with your first shipment.
I completely understand why this was a shock. This usually happens due to Volumetric Weight. While a box might be light, carriers charge based on the space it takes up on the plane. If the boxes were large, the $100 estimate (likely based on actual weight) jumped once the dimensions were factored in. I am happy to provide the specific dimensions and the carrier’s volumetric calculation so you can see exactly where that cost came from.
We hear you on the lack of fee breakdown and the website’s "user-friendliness." We are currently working on a clearer billing interface so you can see exactly what is a carrier fee versus a service fee before you hit pay.
We use templates to speed up replies, but we are real human.
Best regards,
Thanks for the feedback.
We're real person, not an AI. I can see we’ve missed the mark on the high standard of service you experienced with your first shipment.
I completely understand why this was a shock. This usually happens due to Volumetric Weight. While a box might be light, carriers charge based on the space it takes up on the plane. If the boxes were large, the $100 estimate (likely based on actual weight) jumped once the dimensions were factored in. I am happy to provide the specific dimensions and the carrier’s volumetric calculation so you can see exactly where that cost came from.
We hear you on the lack of fee breakdown and the website’s "user-friendliness." We are currently working on a clearer billing interface so you can see exactly what is a carrier fee versus a service fee before you hit pay.
We use templates to speed up replies, but we are real human.
Best regards,
Unverified Customer
02 April 2026
Unknown Shipment Details
Once I think I’m done with this company unfortunately they do something else wrong. This last item I had to be shipped was a pair of glasses. They forced me to have to combine and repack even though they came to them packaged great for shipment already. I bought from a highly reputable glasses business so I know they didn’t receive the frames how I received them. I hit combine and repack and was waiting until I got paid to ship it. Well I get an email that my glasses have been shipped. I never even picked what carrier or anything. I didn’t pay for shipping. I received my package today and I think I understand why they shipped it themselves. Once I opened the box it had only that brown paper. The glasses are in a thin fabric dolce and gabbana satchel. Literally no protection for the glasses just paper as filler for the unnecessarily big box. I opened the satchel and of course the glasses are broken. They’re bent in a way I doubt can be fixed and one of the arms is missing. The order was 100.74 euros. I thought after I got these shipped to me that I’d be done with this company but of course another awful experience. Like why did they not put the glasses in a small box or in a small box and then the small box in a bigger box with protection? And where’s the missing arm? They repackaged the glasses so they had full control of making sure it was we’ll protected. Yet they failed even that! You would think them shipping it to me for free was a nice gesture or something. But no they’re a business. A forwarding company doesn’t just ship your package for free. I believe they broke them while repacking and didn’t want to give me an option to pay for shipping and protection. I’m honestly confused and angry. Not sure how they’ll fix the situation now after they broke the frames and didn’t package them securely. On top of the extra fees and overly high shipping, I wouldn’t trust them with anything you believe could be damaged or is fragile. I’m thankful that was the last item I needed shipped from their warehouse.
We have read your comments regarding the Dolce & Gabbana glasses, and we are treating this as a high-priority internal failure.
To resolve this, please provide:
Clear photos of the damaged glasses and the box/packaging material.
A photo of the missing arm (or confirmation that it was missing from the box upon arrival).
The original invoice showing the price paid.
Please send all the details to info@forward2me.com
To resolve this, please provide:
Clear photos of the damaged glasses and the box/packaging material.
A photo of the missing arm (or confirmation that it was missing from the box upon arrival).
The original invoice showing the price paid.
Please send all the details to info@forward2me.com
Unverified Customer
02 April 2026
Unknown Shipment Details
My package arrived in perfect condition and incredibly fast. The packaging was exceptional — extremely well protected and handled with great care. I’m very satisfied with the whole experience and I highly recommend Forward2me to anyone looking for a reliable forwarding service.
Thank you so much for your wonderful feedback! We’re thrilled to hear that your package arrived safely and quickly, and that our packaging met your expectations. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
Krisztina Horváth
01 April 2026
FedEx Regional Economy
KH
Everythong went smooth.
Thank you for your feedback! We’re really glad to hear that everything went smoothly with your shipment.
Bailey Hein
31 March 2026
FedEx Connect Plus
BH
I paid $50 to get a book from the UK to the Us and then two weeks later FedEx contacts me and tells me I owe another $20 in duties and fees making my shipping costs about $70. The $50 was already insane but books are exempt from duties and fees so that just tells me that forward2me are not filling out the custom forms correctly and I will not being using them anymore
We are very sorry to hear about the unexpected fees you encountered with FedEx.
We have reached out to you via email to request a copy of the FedEx invoice. Our goal is to investigate this immediately and issue a refund for those additional fees.
We value your business and are committed to resolving this for you promptly.
Many thanks
We have reached out to you via email to request a copy of the FedEx invoice. Our goal is to investigate this immediately and issue a refund for those additional fees.
We value your business and are committed to resolving this for you promptly.
Many thanks
Grace Canon
31 March 2026
FedEx Connect Plus
GC
The process was much easier than expected. My shipments were received, consolidated, and re-shipped to me, and everything arrived in great condition.
Thank you for sharing your experience. We’re very pleased to hear that the process was easier than expected and that your shipments were received, consolidated, and delivered to you safely in great condition.
Unverified Customer
31 March 2026
Unknown Shipment Details
Forward2me were a great help identifying and assisting with the return and replacement of a damaged item i ordered. Joyce and Jus were very helpful throughout the entire process keeping me updated and providing photos of the item for the retailer. Would not hesitate to use again! Thank you
Thank you for taking the time to share your experience. We’re really pleased to hear that our team was able to assist you with the return and replacement of your damaged item.
Joyce and Jus will be very happy to know their support and updates throughout the process were helpful, especially with providing photos for the retailer. We truly appreciate your kind words and your trust in our service.
Joyce and Jus will be very happy to know their support and updates throughout the process were helpful, especially with providing photos for the retailer. We truly appreciate your kind words and your trust in our service.
Unverified Customer
31 March 2026
Unknown Shipment Details
The Japan location has been extremely disappointing. They are slow to respond to messages and take far too long to process and ship packages. I don’t know if they only have one or two staff members, but it’s frustrating when this so-called forwarding service presents themselves as professional yet continually delays shipments.
All of the packages I sent to this location were delayed. My most recent package shows it arrived on March 30th at 12:58, and it’s been almost 48 hours with no confirmation that it has been checked in. I’ve reached out multiple times and received no response.
I usually use Blackship because they are fast and ship within 24 hours. This experience has convinced me I will no longer use forwsrd2me. I take responsibility for choosing them this time, but the delays and lack of communication make it impossible to continue using their services. Unfortunately, you’ve lost me as a customer.
Update
I need to file a missing parcel request as you guys are responsible for my missing package. I see you guys will answer to reviews but not messages. I’m missing a Gucci Wallet that I won in a Japan Auction for my daughter’s birthday for 114.00USD. Im holding this company responsible to reimburse me for the missing item or find it immediately. This is ridiculous !!!
All of the packages I sent to this location were delayed. My most recent package shows it arrived on March 30th at 12:58, and it’s been almost 48 hours with no confirmation that it has been checked in. I’ve reached out multiple times and received no response.
I usually use Blackship because they are fast and ship within 24 hours. This experience has convinced me I will no longer use forwsrd2me. I take responsibility for choosing them this time, but the delays and lack of communication make it impossible to continue using their services. Unfortunately, you’ve lost me as a customer.
Update
I need to file a missing parcel request as you guys are responsible for my missing package. I see you guys will answer to reviews but not messages. I’m missing a Gucci Wallet that I won in a Japan Auction for my daughter’s birthday for 114.00USD. Im holding this company responsible to reimburse me for the missing item or find it immediately. This is ridiculous !!!
Thank you for reaching out and sharing your experience.
We previously reached out via email to check on this issue, but we haven't received a response yet. We would appreciate it if you could clarify the details of the situation so we can begin a formal investigation.
To help us resolve this as quickly as possible, please provide the following details regarding your missing package:
Tracking Number or Shipment Reference
Order Number (if available)
We take full responsibility for ensuring our customers’ packages are handled properly, and we are committed to resolving this for you promptly.
We look forward to hearing from you.
We previously reached out via email to check on this issue, but we haven't received a response yet. We would appreciate it if you could clarify the details of the situation so we can begin a formal investigation.
To help us resolve this as quickly as possible, please provide the following details regarding your missing package:
Tracking Number or Shipment Reference
Order Number (if available)
We take full responsibility for ensuring our customers’ packages are handled properly, and we are committed to resolving this for you promptly.
We look forward to hearing from you.
Unverified Customer
31 March 2026
Unknown Shipment Details
Ordered a few packages that came from, france and spain, when they arrived in Germany they received new shipping labels not correctly filled out with my customer ID, thankfully Miaco and rhe forward2me team was able to resolve the situation and get my packages ready to be forwarded to me in the US...
Thank you for sharing your experience. We’re glad to hear that Miaco and the team were able to quickly resolve the issue with the shipping labels and get your packages ready for forwarding to the US.
Unverified Customer
31 March 2026
Unknown Shipment Details
My parcel was recieved well at the warehouse, without any issues upon arival. Although I had to contact support so they could correct an incorrectly recorded item issue, the staff was quick and efficient. Customer service was indeed helpful with the zendesk employees and the parcel handler communicating smoothly. The issue was corrected within a few hours of contacting support. Honestly a 4.5/5 for me. Would use again.
Thank you for your kind feedback. We’re really glad to hear that your parcel was received safely and that our team was able to quickly correct the item issue for you. It’s great to know that the communication between our Zendesk support team and the warehouse staff helped resolve everything smoothly.
Unverified Customer
30 March 2026
Unknown Shipment Details
Some of my packages was misplaced at Forward2me Germany. I reached out to Aimee, she immediately investigated, she located my packages. I am very satisfied with how she handled the who situation.
Thank you so much for your kind feedback! I’m glad I could help locate your packages and resolve the situation quickly. Your satisfaction is very important to us, and it’s wonderful to hear that you’re happy with how everything was handled.
Unverified Customer
29 March 2026
Unknown Shipment Details
Just awful! I placed my order and followed each step on receipt of the relevant emails from Forward2me...they received my package the very next day but 3 days later it isn't even on it's way to me. I was asked to do the shipment step, got there and then a flag appeared to contact them due to my item being dangerous(it's a mobile phone) BUT no details of how to contact them! I found these myself and rang, voicemail saying to leave my details & they would get back to me shortly, shortly! That was 3 days ago I also emailed but guess what, no reply to that either! I did thorough checks before even purchasing this very expensive item and nowhere was it flagged on their website that A) a mobile phone is considered a "dangerous" item, B)any steps to organise the shipment of such an item or C)that one shouldn't expect their order anytime soon. Now my valuable mobile phone is still sitting in a warehouse in Germany, wholly unacceptable. I am not impressed! I will not recommend this company nor ever use them again, appalling service or lack thereof. I don't want excuses as I'm sure I will get in response to this, I simply want my phone! Please make that happen ASAP
UPDATE: I received a call, finally, as a result of having left a VM, nothing whatsoever to do with the reply received here which as I suspected was simply lip service! No immediate action was taken & nothing done to resolve faster for me. 2 painstaking days & a ton of over & back later & my order has only just been shipped(Tues)! Please be assured that this would not have happened unless I had followed up relentlessly & remained so vigilant. I had to push hard for every step. They chose the cheapest shipping option & charged me just shy of €60(Germany to Ireland) and it's going to take 8 more days for delivery! All the fuss & the contact us flagging for a 'dangerous item' was so unnecessary as there was no special arrangement to ship the phone but a €6 surcharge was applied. My order is currently in Poland, can only hope it makes it...the address on the tracking is not the shipping address I added, no city or even country on it! I can't encapsulate the frustration and helpless feelings I had whilst dealing with this company especially over such a valuable item in such a small space but trust me it was excruciating at best! First & last time I will ever use Forward2me, you have been warned!
UPDATE: I received a call, finally, as a result of having left a VM, nothing whatsoever to do with the reply received here which as I suspected was simply lip service! No immediate action was taken & nothing done to resolve faster for me. 2 painstaking days & a ton of over & back later & my order has only just been shipped(Tues)! Please be assured that this would not have happened unless I had followed up relentlessly & remained so vigilant. I had to push hard for every step. They chose the cheapest shipping option & charged me just shy of €60(Germany to Ireland) and it's going to take 8 more days for delivery! All the fuss & the contact us flagging for a 'dangerous item' was so unnecessary as there was no special arrangement to ship the phone but a €6 surcharge was applied. My order is currently in Poland, can only hope it makes it...the address on the tracking is not the shipping address I added, no city or even country on it! I can't encapsulate the frustration and helpless feelings I had whilst dealing with this company especially over such a valuable item in such a small space but trust me it was excruciating at best! First & last time I will ever use Forward2me, you have been warned!
Thanks for your feedback.
I am sincerely sorry for the delay and the lack of communication regarding your mobile phone. We understand your frustration—you want your item, not excuses, and we want to get it to you immediately.
To resolve this right now, please email your account details and tracking number to info@forward2me.com. Once we have your details, I will personally ensure our German warehouse prioritizes the "Dangerous Goods" (Lithium Battery) documentation required to get your phone dispatched on the next available flight.
I am sincerely sorry for the delay and the lack of communication regarding your mobile phone. We understand your frustration—you want your item, not excuses, and we want to get it to you immediately.
To resolve this right now, please email your account details and tracking number to info@forward2me.com. Once we have your details, I will personally ensure our German warehouse prioritizes the "Dangerous Goods" (Lithium Battery) documentation required to get your phone dispatched on the next available flight.
Cliff Johnson
28 March 2026
FedEx Connect Plus
CJ
My package was damaged
I’m very sorry to hear that your package arrived damaged. We understand how frustrating this must be.
Could you please provide photos of the damaged items and the packaging send allinformation at info@forward2me.com? Once we have these, we’ll be able to assist you with a replacement, refund, or further instructions.
Thank you for your patience, and we’ll work to resolve this as quickly as possible.
Kind regards,
Could you please provide photos of the damaged items and the packaging send allinformation at info@forward2me.com? Once we have these, we’ll be able to assist you with a replacement, refund, or further instructions.
Thank you for your patience, and we’ll work to resolve this as quickly as possible.
Kind regards,
David Bass
28 March 2026
UPS Express Saver
DB
The delivery was quick and the process went smoothly. The delivery fee, however, was more expensive than what I would have expected (something like $180 shipping fee) I suppose it was a fair price for what it was, 2 day air from Japan to the US, but I would like the option for a slower, less expensive option as I didn't need the item that quick. I could have waited a month. It was a compact miter saw that was shipped.
Thank you for your feedback and for sharing your experience with us. We’re glad to hear that the delivery was quick and that the process went smoothly.
We completely understand your point regarding the shipping fee. Our current quoted rates were for 2-day air from Japan to the US, which is why the cost was higher. We appreciate your suggestion about offering a slower, more economical option, and we’ll certainly take this into consideration to provide more flexibility for customers who don’t require expedited shipping.
We completely understand your point regarding the shipping fee. Our current quoted rates were for 2-day air from Japan to the US, which is why the cost was higher. We appreciate your suggestion about offering a slower, more economical option, and we’ll certainly take this into consideration to provide more flexibility for customers who don’t require expedited shipping.
Jeremy
27 March 2026
UPS Standard Single
J
Excellent service.
Forward2Me provided a smooth and reliable experience from start to finish. The handling of the package was efficient, and the process was clear and well-organized throughout.
Communication was professional and timely, and the shipment arrived as expected without any issues. The overall service quality was very satisfying.
I would definitely recommend Forward2Me for international shipping needs.
Forward2Me provided a smooth and reliable experience from start to finish. The handling of the package was efficient, and the process was clear and well-organized throughout.
Communication was professional and timely, and the shipment arrived as expected without any issues. The overall service quality was very satisfying.
I would definitely recommend Forward2Me for international shipping needs.
Thank you so much for your wonderful feedback! We’re glad to hear that your experience with Forward2Me was smooth and efficient from start to finish. Your kind words about our communication and service quality mean a lot to us.
We truly appreciate your recommendation and look forward to assisting you with any future international shipping needs!
We truly appreciate your recommendation and look forward to assisting you with any future international shipping needs!
We’ll be sure to pass your comments on to Jhe and Kate/Katie — they’ll really appreciate the recognition.