Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
12 November 2021
DHL Economy Select
VC
Perfect! Have already used the delivery service several times and the Personal Shopper twice. Have already recommended it to friends who also are very content. Special thank you to Kat for the quick, kind and patient help whenever it's needed.
Pablo Artuso
12 November 2021
DPD Classic
PA
Fast Shipping
Hara Henderson
12 November 2021
DHL Express Worldwide
HH
Never disappoint me. The best costumer service as always! fast shipping!
Verified Customer
12 November 2021
DHL Express Worldwide
VC
Excellent and fast service!
Abby Fowler
12 November 2021
DHL Express Worldwide
AF
Very quick and efficient. Would recommend!
Verified Customer
10 November 2021
DHL Express Worldwide
VC
Forward2me informs when goods i have ordered arrive, and i can always check the status of deliveries on the webpage. When i release for delivery to me, the shipping options and costs are promptly available.
Forward2me does what they promise!
Forward2me does what they promise!
Verified Customer
10 November 2021
FedEx International Economy
VC
Super quick, efficient and friendly service. Provides a variety of shipping options in various price points and provided options for shopping in several geographic areas.
Jerasedt Meteverawong
10 November 2021
FedEx International Priority
JM
good service
Verified Customer
10 November 2021
DHL Economy Select
VC
Service was OK. I would recommend them to my friends.
Nate
10 November 2021
FedEx International Priority
N
Service was really straight forward and the staff were quick to answer my millions of questions lol
Will use them again in a heartbeat!
Will use them again in a heartbeat!
Emilio Camilo
09 November 2021
FedEx International Economy
EC
Service is expensive, poor pictures,
Samuel Matthews
09 November 2021
FedEx International Economy
SM
I love your excellent service to Bermuda also when I call you have time to talk to me and make me understand how your system works
Andrew Gray
09 November 2021
FedEx International Economy
AG
Excellent!
Verified Customer
09 November 2021
DHL Domestic Express
VC
Highly recommended. Good communication and problem solving. For sure I will repeat using its service.
Verified Customer
09 November 2021
FedEx International Economy
VC
In a few simple steps forward2me manages to simplify what could have been a very complicated and lengthy process.
Ben Y
09 November 2021
FedEx International Economy
BY
Really simple and straight forward, the pricing is reasonable too and the package arrived very quickly. Overall I'm very happy with the service.
Nawaf ALRashed
09 November 2021
DHL Express Worldwide
NA
Great team, and really excellent service.
Verified Customer
09 November 2021
DHL Express Worldwide
VC
While the service is a bit too pricey and has little flexibility it does what it says on the tin. The thing that is hardest and feels like work on my end is having to play the age old guessing game of what parcel is what from zero description each time. It feels like I am a police detective at times trying to piece together all the clues. I have to put aside at least an hour when putting through the invoices and trying to match them based on no reasonable info. In the early days of the service we used to have pictures but now of course that is another fee.
Hi,
Many thanks for your feedback, this is very important to us.
We take on board your comments, shipping prices have increased in the past year due to most couriers adding extra surcharges to cover the operational costs involved with the pandemic situation. Hopefully these will be dropped in the coming year.
For the identification of your parcels, I understand this is very difficult seeing that they are all very similar items and many of them don't have tracking numbers on them.
I will speak with the warehouse manager to see if there is any other way we can add information to help make identification easier for you. forward2me are currently working on a process where customers can upload their invoices prior to the goods arriving with us, the invoice would then be matched to the items as they arrive with us. We are hoping to have this functionality live in the coming months which will hopefully help your situation.
I hope this all helps and we will be in touch separately by email to try to identify if there is a way to make processing your parcels for shipping easier for you.
Kind regards,
Tracy.
Many thanks for your feedback, this is very important to us.
We take on board your comments, shipping prices have increased in the past year due to most couriers adding extra surcharges to cover the operational costs involved with the pandemic situation. Hopefully these will be dropped in the coming year.
For the identification of your parcels, I understand this is very difficult seeing that they are all very similar items and many of them don't have tracking numbers on them.
I will speak with the warehouse manager to see if there is any other way we can add information to help make identification easier for you. forward2me are currently working on a process where customers can upload their invoices prior to the goods arriving with us, the invoice would then be matched to the items as they arrive with us. We are hoping to have this functionality live in the coming months which will hopefully help your situation.
I hope this all helps and we will be in touch separately by email to try to identify if there is a way to make processing your parcels for shipping easier for you.
Kind regards,
Tracy.
Verified Customer
09 November 2021
FedEx International Economy
VC
Fast Services
rajul adli asli
09 November 2021
FedEx International Economy
RAA
I am new to this parcel forwarding experience. After searching several providers, i decided to try forward2me. No regret.
Items arrived in Brunei in good condition in reasonable time. The best part is their swift communication!! This allows me to make informed decision.
Cheers
Items arrived in Brunei in good condition in reasonable time. The best part is their swift communication!! This allows me to make informed decision.
Cheers
Maximilian Weiland
09 November 2021
DHL Express Worldwide
MW
Great service with great communication! Will use again!
Alexandra
09 November 2021
DHL Express Worldwide
A
Item was delivered damaged.
Hi,
Many thanks for your feedback.
I'm sorry to hear that your bag arrived with damage, I believe this is related to a manufacturer fault and not due to damage whilst the goods were in transit.
I have asked our Customer Support Specialist to contact you directly to see how we can help you arrange the return and obtain a replacement bag.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that your bag arrived with damage, I believe this is related to a manufacturer fault and not due to damage whilst the goods were in transit.
I have asked our Customer Support Specialist to contact you directly to see how we can help you arrange the return and obtain a replacement bag.
Kind regards,
Tracy.
Verified Customer
07 November 2021
DHL Express Worldwide
VC
Forward2me have excellent customer support with a prompt reply.
Herve
06 November 2021
DHL Express Worldwide
H
Excellent Service, Very Reliable.. Highly recommended.
尚之 山本
06 November 2021
DHL Express Worldwide
��
とても丁寧な梱包でした。
Verified Customer
06 November 2021
DHL Express Worldwide
VC
Ich werde sicherlich dieses Service noch öfters in Anspruch nehmen!
Megan Boyd
06 November 2021
DHL Express Worldwide
MB
Customer service was really great. They were responsive and answered all of my questions. I received my package of formula promptly and it came undamaged and in perfect condition. Definitely recommend this company. The helped make my ordering pretty seamless.
Verified Customer
06 November 2021
UPS Express Saver
VC
Fast and easy shipping to Australia. I purchased something only for sale in the UK, used Forward2me address and then had it re packaged and posted to me.
Verified Customer
05 November 2021
FedEx International Economy
VC
Fast and easy as always!
Mohamed Abdessadki
05 November 2021
DHL Economy Select
MA
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Hi,
Many thanks for your feedback however I'm sorry we are unsure why you have submitted a one star review and cannot understand the comments you have added.
One of our Customer Experience agents will be in contact with you shortly to try to establish the issue.
Kind regards,
Tracy.
Many thanks for your feedback however I'm sorry we are unsure why you have submitted a one star review and cannot understand the comments you have added.
One of our Customer Experience agents will be in contact with you shortly to try to establish the issue.
Kind regards,
Tracy.
Rebacca Boller
05 November 2021
DHL Express Worldwide
RB
I have been using this service for almost a year. In the beginning I had some issues with their services, but I brought my concerns to their attention and since then I’ve had a completely different experience. I am beyond impressed with the customer service I’ve received and have been blown away at the work they’ve put in to improving my experience with their company. I think they are very dedicated to their customers and I highly recommend using this company.
Amber Wright
04 November 2021
FedEx International Economy
AW
Great service so happy I found this so I can order from some of my favorite clothing stores in Europe!
Verified Customer
04 November 2021
DHL Express Worldwide
VC
My order didn’t shipped
Hi,
Many thanks for your feedback.
I'm sorry that you are unhappy with our services, I see that you have had two successful shipments with us from both the UK and Germany however the latest package you received contained an item that is prohibited for international shipping.
Please accept my sincere apologies that we are unable to ship this item internationally, as a company we have an obligation to follow the rules and regulations of our couriers and international law, unfortunately this type of item is prohibited on the courier network.
I have asked one of the Customer Experience team to contact to you today, forward2me are more than happy to arrange for the item to be returned to the retailer free of charge so you can obtain a refund.
forward2me do provide a list of prohibited items on our terms of trade on our website under section 17 Prohibited goods, here is the link to this section https://www.forward2me.com/terms-of-trade/. It is always best to check this list to ensure that the items you are purchasing can be shipped. If you are at any time unsure please contact our Customer Experience Team and they will be very happy to check anything for you.
I do hope that you will consider using our services again and please be assured that we will do our very best to resolve this situation for you.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry that you are unhappy with our services, I see that you have had two successful shipments with us from both the UK and Germany however the latest package you received contained an item that is prohibited for international shipping.
Please accept my sincere apologies that we are unable to ship this item internationally, as a company we have an obligation to follow the rules and regulations of our couriers and international law, unfortunately this type of item is prohibited on the courier network.
I have asked one of the Customer Experience team to contact to you today, forward2me are more than happy to arrange for the item to be returned to the retailer free of charge so you can obtain a refund.
forward2me do provide a list of prohibited items on our terms of trade on our website under section 17 Prohibited goods, here is the link to this section https://www.forward2me.com/terms-of-trade/. It is always best to check this list to ensure that the items you are purchasing can be shipped. If you are at any time unsure please contact our Customer Experience Team and they will be very happy to check anything for you.
I do hope that you will consider using our services again and please be assured that we will do our very best to resolve this situation for you.
Kind regards,
Tracy.
Wang-wang Law
04 November 2021
FedEx International Economy
WL
Outstanding service
A lot of shipping options
A lot of shipping options
Verified Customer
04 November 2021
DHL Express Worldwide
VC
Good and got everything I needed quickly - but a bit expensive.
HI,
Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service we offer, although the cost of shipping was a little bit more than expected.
Due to the current worldwide pandemic, our couriers have added additional surcharges to cover the extra costs they are currently experiencing, this means the price for international shipping is a little higher than it normally would be.
Many of the budget services that couriers offer have also been unavailable due to lack of air freight space however shipping is slowly getting back to normal and hopefully more economy services available in the coming months.
I hope this helps explain the current climate in shipping however if you ever feel that you are not getting value for shipping please contact our Customer Experience team at info@forward2me.com and they will check that everything has been done to provide you with the best price possible.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service we offer, although the cost of shipping was a little bit more than expected.
Due to the current worldwide pandemic, our couriers have added additional surcharges to cover the extra costs they are currently experiencing, this means the price for international shipping is a little higher than it normally would be.
Many of the budget services that couriers offer have also been unavailable due to lack of air freight space however shipping is slowly getting back to normal and hopefully more economy services available in the coming months.
I hope this helps explain the current climate in shipping however if you ever feel that you are not getting value for shipping please contact our Customer Experience team at info@forward2me.com and they will check that everything has been done to provide you with the best price possible.
Kind regards,
Tracy.
Verified Customer
04 November 2021
FedEx International Economy
VC
早くて安心でした。
他の人にも推薦できます。
他の人にも推薦できます。
Verified Customer
03 November 2021
DHL Economy Select
VC
Perfect, everything good
Dean makredes
03 November 2021
DHL Express Worldwide
DM
Effortless. A great and easy overall experience. Kept us up to date and in the loop the whole time. Also came sooner than expected.
Keith Mondon
03 November 2021
FedEx International Economy
KM
Fast and efficient!
Verified Customer
03 November 2021
DHL Express Worldwide
VC
Parcel from UK to TW is a fast, safety experience via DHL express. Nice service ?
Alex
03 November 2021
FedEx International Priority
A
Super fast delivery from one side of the world to the other. I would definitely use Forward2Me again!
Verified Customer
03 November 2021
UPS Express Saver
VC
Was super fast turn around on shipping time to the US, got my package in about 3 days would 100% use this service again for international shipping
Verified Customer
03 November 2021
DHL Express Worldwide
VC
Far more expensive than the cost estimator on the site. Ended up paying more to ship the item than it was worth. This will be the first and last time I use this service....
Hi,
Many thanks for your feedback.
I'm sorry to hear that the cost for shipping on the pricing page did not match your final shipping costs. I have tested the pricing tool myself entering the weight and dimensions of your shipment and the price I see does seem to match the amount you have paid.
It is really important to ensure that you enter the weight of your parcel and the dimensions so that you receive an accurate price for shipping. Couriers tend to calculate the cost of shipping on the amount of space the shipment takes up which is called the volumetric weight. Shipping costs would only be calculated on the actual weight if this is higher than the actual weight of the parcel.
I see that your parcel weighed approximately 2 kg however the volumetric weight was just under 9 kg. Therefore the shipping costs would have been calculated on the higher 9 kg. If for any reason the dimensions of your parcel were not entered into the pricing tool when the quote was submitted the correct shipping price would not have shown.
I have contacted you via email to provide you with a screen shot of what I am seeing on the pricing page and to ask for more details, hopefully I can then establish what went wrong and why you saw a different shipping price initially.
I hope this helps and look forward to hearing from you soon.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that the cost for shipping on the pricing page did not match your final shipping costs. I have tested the pricing tool myself entering the weight and dimensions of your shipment and the price I see does seem to match the amount you have paid.
It is really important to ensure that you enter the weight of your parcel and the dimensions so that you receive an accurate price for shipping. Couriers tend to calculate the cost of shipping on the amount of space the shipment takes up which is called the volumetric weight. Shipping costs would only be calculated on the actual weight if this is higher than the actual weight of the parcel.
I see that your parcel weighed approximately 2 kg however the volumetric weight was just under 9 kg. Therefore the shipping costs would have been calculated on the higher 9 kg. If for any reason the dimensions of your parcel were not entered into the pricing tool when the quote was submitted the correct shipping price would not have shown.
I have contacted you via email to provide you with a screen shot of what I am seeing on the pricing page and to ask for more details, hopefully I can then establish what went wrong and why you saw a different shipping price initially.
I hope this helps and look forward to hearing from you soon.
Kind regards,
Tracy.
Verified Customer
02 November 2021
DHL Express Worldwide
VC
Fast, responsive, quick delivery at fair price. Trustworthy international shipping service
Ralfi Bitri
02 November 2021
DHL Express Worldwide
RB
Prices are way too exaggerated. Lately I paid £34.16 for shipping a weghtless shirt via DHL and it was the cheapest option offered.
I'm looking for another less greedy forwarder company.
I'm looking for another less greedy forwarder company.
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the price for shipping, I can see that the item you have shipped was low in value and I can understand that the price paid for shipping seems high compared to this value of the goods. However values are not taken into account when shipping rates are calculated and with shipments forwarded by air the the cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight.
All couriers including DHL use the volumetric weight to calculate their shipping prices. It is only if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
Please be assured that we work with our couriers on a regular basis to ensure that the shipping prices we offer are as cost effective as possible however please also take into account that the price paid includes the service you receive from forward2me.
I do understand that some larger retailer are able to offer shipping at a much lower price however they have the opportunity to incorporate the cost of shipping within their selling price, we do not have this option seeing as we are only offering a service. Our service includes use of the address, the acceptance, processing, storing and preparation of your goods for dispatch including any export paperwork required for shipping.
Many of our customers take advantage of our 30 days free storage period and purchase a number of orders from different retailers, then combine them into one shipment to ensure that they receive the maximum value for shipping.
I hope that you will consider using our services again in the future and if you require any assistance with finding the best possible price for shipping or are unhappy with the price quoted please contact our Customer Experience team at info@forward2me.com and they will be very happy to assist you.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the price for shipping, I can see that the item you have shipped was low in value and I can understand that the price paid for shipping seems high compared to this value of the goods. However values are not taken into account when shipping rates are calculated and with shipments forwarded by air the the cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight.
All couriers including DHL use the volumetric weight to calculate their shipping prices. It is only if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
Please be assured that we work with our couriers on a regular basis to ensure that the shipping prices we offer are as cost effective as possible however please also take into account that the price paid includes the service you receive from forward2me.
I do understand that some larger retailer are able to offer shipping at a much lower price however they have the opportunity to incorporate the cost of shipping within their selling price, we do not have this option seeing as we are only offering a service. Our service includes use of the address, the acceptance, processing, storing and preparation of your goods for dispatch including any export paperwork required for shipping.
Many of our customers take advantage of our 30 days free storage period and purchase a number of orders from different retailers, then combine them into one shipment to ensure that they receive the maximum value for shipping.
I hope that you will consider using our services again in the future and if you require any assistance with finding the best possible price for shipping or are unhappy with the price quoted please contact our Customer Experience team at info@forward2me.com and they will be very happy to assist you.
Kind regards,
Tracy.
Verified Customer
02 November 2021
DHL Economy Select
VC
The Site is good, and simple, but difficult to find any email adress for contact.
The People are very kind and have good knowledge.
It would be cool, if i could arrange repack and shipment of any whisky bottles in one step, whitout any email.
The People are very kind and have good knowledge.
It would be cool, if i could arrange repack and shipment of any whisky bottles in one step, whitout any email.
George Galea
02 November 2021
DHL Express Worldwide
GG
Cant complain of the actual service BUT I would have loved a cheaper postal option.i.e. like normal mail sign for delivery service for small letter/documents I ended up paying much more postage and clearance fees then the cost of the item !
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service however you would like to see some cheaper alternatives for shipping.
forward2me are continually working with couriers to obtain the best possible price and options for shipping and hope to have more economy services available for our customers soon.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service however you would like to see some cheaper alternatives for shipping.
forward2me are continually working with couriers to obtain the best possible price and options for shipping and hope to have more economy services available for our customers soon.
Kind regards,
Tracy.
Wilhelm Alm
02 November 2021
DPD Classic
WA
zzzzzzzzzzzzzzzzz
Hi,
Many thanks for your feedback however I am a little confused about your review and the low rating you have given.
I don't see that you have communicated with our Customer Experience team and you have only had one shipment that appears to go well.
I will contact you shortly via email to see if I can establish what the issue has been.
Kind regards,
Tracy.
Many thanks for your feedback however I am a little confused about your review and the low rating you have given.
I don't see that you have communicated with our Customer Experience team and you have only had one shipment that appears to go well.
I will contact you shortly via email to see if I can establish what the issue has been.
Kind regards,
Tracy.
Verified Customer
02 November 2021
DHL Express Worldwide
VC
迅速な対応でとても満足です。
Verified Customer
02 November 2021
DHL Express Worldwide
VC
I couldn’t believe how fast the item arrived!