Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
David Falossi
14 December 2021
FedEx Connect
DF
I am happy for your business plan!!!
Mr. P. C
14 December 2021
FedEx Connect
MPC
Forward2me is the most efficient and reliable international forwarding service. You can shop with confidence while using Forward2me because they will receive your item, notify you immediately, provide safe storage for 30 days or ship to you immediately at the desired speed safely without damage. I recommend Forward2me to anyone who is unsure about the safety and reliability of shopping internationally. Excellent service.
NATHAN LIN
14 December 2021
FedEx Connect
NL
Shipment after payment was fast. Shipping was expensive, but quick and reliable.
Verified Customer
14 December 2021
DHL Express Worldwide
VC
I'm really impressed. The service is prompt and pricing very reasonable. I wish I had something like this when I was a kid. Thank you for your quality service.
David Ben Eliyahu
13 December 2021
DHL Express Worldwide
DBE
תודה רבה!! הטיפול במשלוח היה מהיר והשירות מצוין. מומלץ.
Thank you very much. Kind service, fast shipping, highly recommended.
Thank you very much. Kind service, fast shipping, highly recommended.
Abdullah Alayed
13 December 2021
DHL Express Worldwide
AA
Very very expensive service
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the cost of shipping via our service, I see that you shipped from our Guernsey tax free address which is based on a small island in the channel islands.
Due to the limited infrastructure in Guernsey, they only have one flight in and one flight out per day therefore the shipping options are limited. At present we only offer shipping via DHL however we are looking to add other services as soon as possible to provide customers more choice.
The added benefit of this address is that many retailers in the UK ship to Guernsey ex vat, so there is a saving on the initial purchase which helps reduce the overall amount paid for the purchase.
For lower value items it is better to ship to our UK mainland address as there are more courier options for shipping from this facility.
I hope that you will continue to use our services however if you have any further questions please don't hesitate to get in touch with our Customer Services team.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the cost of shipping via our service, I see that you shipped from our Guernsey tax free address which is based on a small island in the channel islands.
Due to the limited infrastructure in Guernsey, they only have one flight in and one flight out per day therefore the shipping options are limited. At present we only offer shipping via DHL however we are looking to add other services as soon as possible to provide customers more choice.
The added benefit of this address is that many retailers in the UK ship to Guernsey ex vat, so there is a saving on the initial purchase which helps reduce the overall amount paid for the purchase.
For lower value items it is better to ship to our UK mainland address as there are more courier options for shipping from this facility.
I hope that you will continue to use our services however if you have any further questions please don't hesitate to get in touch with our Customer Services team.
Kind regards,
Tracy.
Verified Customer
13 December 2021
UPS Express Saver
VC
The actual repacking and sending is great. They’re very sensible when you actually talk to them. Their website is **** and not at all intuitive. It has no instructions on what they want you to do. The only way to get to the document upload section is to try to do something and get the YOU CAN’T DO THAT WHY HAVEN’T YOU UPLOADED THE DOCUMENTS ALREADY message. It’s not that bad but I find it annoying as ****. As I said their website design is rubbish.
However their actual service is good so I’ve used them twice. One of the few companies still shipping during the pandemic.
However their actual service is good so I’ve used them twice. One of the few companies still shipping during the pandemic.
Hi,
Many thanks for your feedback, this is very important to us.
I'm pleased to hear that you are overall happy with the service we offer however you encountered some issues the uploading of documents on your account.
We are currently working on improving the user interface of our website to improve the customer experience and are hoping these changes will be made early in 2022.
Thank you for your support so far and we look forward to helping you ship again soon.
Kind regards,
Tracy.
Many thanks for your feedback, this is very important to us.
I'm pleased to hear that you are overall happy with the service we offer however you encountered some issues the uploading of documents on your account.
We are currently working on improving the user interface of our website to improve the customer experience and are hoping these changes will be made early in 2022.
Thank you for your support so far and we look forward to helping you ship again soon.
Kind regards,
Tracy.
Verified Customer
12 December 2021
FedEx International Economy
VC
Good service, but still find it a bit expensive on the delivery cost. Good experience though
Verified Customer
12 December 2021
FedEx International Economy
VC
Very good forwarding service. Fast and easy to use. Good customer service. Keep up the good work!
Verified Customer
12 December 2021
DHL Express Worldwide
VC
Excellent service, very fast parcel processsing and forwarding, normal shipping prices, definately will choose it again.
ahmad alkhars
12 December 2021
DHL Express Worldwide
AA
Best service to ship I always use it when I buy something from UK
Verified Customer
12 December 2021
DHL Express Worldwide
VC
Excellent service and communication.
JC Aller
11 December 2021
DHL Express Worldwide
JA
Efficient and at a good price. I was able to buy from a German online retailer and get the goods to Spain in less than 48hrs. Totally recommended.
Anastasia Panfilov
11 December 2021
FedEx International Economy
AP
Everything went very smooth
Verified Customer
11 December 2021
DHL Express Worldwide
VC
They were super helpful and the service is very simple and straightforward
Verified Customer
11 December 2021
DHL Express Worldwide
VC
Very reliable service and got my shipment earlier than expected! Very satisfied! Thank you for your service!
Verified Customer
10 December 2021
DHL Express Worldwide
VC
Great service and always helpful…..a very well organized company so keep it going ✔️
rudy martinez
10 December 2021
DHL Express Worldwide
RM
Fast reliable and a great price!
LUDOVIC CAMMILLERI
10 December 2021
DHL Economy Select
LC
Perfect, thanks.
Mike Marsh
10 December 2021
TNT Economy Express
MM
Handled the freight and tax smoothly
Tiago Lima
10 December 2021
DHL Express Worldwide
TL
Recommended.
Laila
10 December 2021
FedEx International Economy
L
Everything was brilliant. The process is simple, quick, and everything runs very smoothly. I received my package in excellent shape, and continue to be a very happy customer!
Roberto Sá
09 December 2021
DHL Express Worldwide
RS
top service!
Verified Customer
09 December 2021
DHL Express Worldwide
VC
I was really happy with my shipment and was able to get response very quick whenever I had questions about the status of the package.
Keiichi Kato
09 December 2021
DHL Express Worldwide
KK
素早いサービスで満足しています。
Shih Luki
09 December 2021
DHL Express Worldwide
SL
包裝良好堅固，商品無損的到了！
Verified Customer
09 December 2021
FedEx International Economy
VC
欧州の商品を買う時はいつも使っています。とても便利！
Jakub Frolec
09 December 2021
UPS Standard Single
JF
Quick and professional service, no hassle.
Francesca Bertolini
08 December 2021
DHL Express Worldwide
FB
Really intresting service
Verified Customer
08 December 2021
DHL Economy Select
VC
Service parfait. Cela fait 2 fois que je l’utilise et je n’ai jamais eu de problèmes jusqu’à maintenant
Verified Customer
08 December 2021
UPS Standard Single
VC
Good communication and fast shipping.
Verified Customer
08 December 2021
DHL Express Worldwide
VC
Anna was extremely friendly and accomodating. Not a bad thing to say.
Verified Customer
08 December 2021
DHL Express Worldwide
VC
Customer service was fine, but I had trouble with the tariffs. The invoice was sent to the warehouse address, and I didn't find out until almost a month later. I presume this is fairly common, so there should be a process in place where forward2me pays the tariffs and it is added to the bill.
Hi,
Many thanks for your feedback.
I see that the parcel you are referring has been shipped from France to our UK warehouse address. Since Brexit any parcels that are imported to the UK from a third country will incur vat charges and sometimes import fees depending on the commodity and the value of the goods.
Our UK address is mainly aimed at customers purchasing goods from within the UK however as a gesture we do accept parcels that are delivered outside of this area. For some delivery companies such as Royal Mail and Parcelforce we are notified before the parcel arrives however with the couriers, such as UPS and DHL they settle the fees upfront to enable the goods to be cleared straight away for the receiver and send the invoice later.
Some couriers can take some weeks to forward the invoices to your forward2me address, once they arrive we contact the customer for payment straight away so we can settle the fee with the courier. I'm sorry we have no control of how long the courier takes to forward the invoice unfortunately.
I'm not sure if you are aware that we do offer our customers an address in Germany, for shipments arriving from the EU it would be much more cost effective to use this address rather than the UK as both France and Germany are within the EU and the goods would not have required import clearance due to there being free trade between EU countries.
I hope this suggestion helps going forward however if you have any further questions please don't hesitate to get in touch with our Customer Experience team and they will be more than happy to assist you with your queries.
Kind regards,
Tracy
Many thanks for your feedback.
I see that the parcel you are referring has been shipped from France to our UK warehouse address. Since Brexit any parcels that are imported to the UK from a third country will incur vat charges and sometimes import fees depending on the commodity and the value of the goods.
Our UK address is mainly aimed at customers purchasing goods from within the UK however as a gesture we do accept parcels that are delivered outside of this area. For some delivery companies such as Royal Mail and Parcelforce we are notified before the parcel arrives however with the couriers, such as UPS and DHL they settle the fees upfront to enable the goods to be cleared straight away for the receiver and send the invoice later.
Some couriers can take some weeks to forward the invoices to your forward2me address, once they arrive we contact the customer for payment straight away so we can settle the fee with the courier. I'm sorry we have no control of how long the courier takes to forward the invoice unfortunately.
I'm not sure if you are aware that we do offer our customers an address in Germany, for shipments arriving from the EU it would be much more cost effective to use this address rather than the UK as both France and Germany are within the EU and the goods would not have required import clearance due to there being free trade between EU countries.
I hope this suggestion helps going forward however if you have any further questions please don't hesitate to get in touch with our Customer Experience team and they will be more than happy to assist you with your queries.
Kind regards,
Tracy
Verified Customer
08 December 2021
DHL Express Worldwide
VC
Very satisfied
Verified Customer
08 December 2021
DHL Express Worldwide
VC
Absolutely love this service. The whole team has been so helpful and my packages get to me so swiftly.
Verified Customer
07 December 2021
DHL Express Worldwide
VC
Recommended.
Items are well packed and are shipped quickly. Customer service is prompt and helpful. Deducted a star due to the price £2 per item for combining, which I think is excessive.
Items are well packed and are shipped quickly. Customer service is prompt and helpful. Deducted a star due to the price £2 per item for combining, which I think is excessive.
Verified Customer
07 December 2021
DHL Economy Select
VC
Comunicação rápida e clara; despacho rápido da encomenda; todo o tratamento do processo foi impecável.
Verified Customer
07 December 2021
DHL Express Worldwide
VC
Very happy about this service, since not everyone ship to Norway. Thank you!
Markus Fritzell
07 December 2021
DHL Express Worldwide
MF
Simple, fast and high quality service?
Verified Customer
07 December 2021
DHL Express Worldwide
VC
Not the first time I use Forward2Me and definitely won't be the last time either.
Tony S
07 December 2021
FedEx International Priority
TS
Fast, efficient service handling shipping for Amazon UK purchase to Australia saving over $200 on the cost quoted by retailer.
Faidhilah Hj Majit
07 December 2021
DHL Express Worldwide
FHM
Item delivered faster than expected, in great condition. The helpdesks attended to me promptly when needed. UK shopping from Brunei has been made wonderful with Forward2me.
Verified Customer
07 December 2021
DHL Express Worldwide
VC
Purchased a jacket from Harrods for my wife and used the Forward2me service for the first time. It was very quick and reliable. Thank you.
Unverified Customer
06 December 2021
Unknown Shipment Details
*ESTIMATE FUNCTION ON WEBSITE MISLEADING* I wanted to buy an item from Amazon in Turkey. I found this company and it had amazon as one of the companies it dealt with. Their website has an option for getting an estimate of the postage and asks that you enter the dimensions. I went onto amazon and the *only* dimensions are for the item itself , so I entered those. The quote was €40. I bought the item , it was shipped to the turkey warehouse and when I got the postage bill , it was over €80! *TWICE* the estimate. I contacted the customer care and they refused to accept that their website should be clearer. I cannot believe I am first person this happened to and therefore the problem on the website should have been fixed by now. Ultimately , the company did not offer any discount or refund but merely blamed me for the issue.
MHAMED LAKEHAL
06 December 2021
DHL Express Worldwide
ML
Steadfast and trustworthy, but not much shipping choices for shipments to Algeria. Minimum cost of shipping remains relatively high…very high!
Also wish that the free storage service period be extended beyond minimum of 30 days.
Thank you anyway for your good service.
Also wish that the free storage service period be extended beyond minimum of 30 days.
Thank you anyway for your good service.
David Risso
06 December 2021
DHL Express Worldwide
DR
we've been using this service for years at my work place and decided to try it for personal use and I cannot recommend them enough - very flexible options and super fast turnaround.
Verified Customer
06 December 2021
FedEx International Economy
VC
The parcel forwarding of alcoholic drinks is less straight forward… take much additional time for contacting customer representatives and waiting for checking and so. It will be better if the process can be made in the system directly
Hi,
Many thanks for your feedback, this is very important to us.
I do understand that it does take a little longer for alcohol packages to be shipped and that you need to contact our customer services to process this manually for you however due to regulations varying from country to country, we need to check if there are any special requirements for your country before going ahead with shipping.
Please accept my sincere apologies for the delays you incurred however this is to ensure that your goods can be shipped smoothly without any issue with customs clearance.
Kind regards,
Tracy.
Many thanks for your feedback, this is very important to us.
I do understand that it does take a little longer for alcohol packages to be shipped and that you need to contact our customer services to process this manually for you however due to regulations varying from country to country, we need to check if there are any special requirements for your country before going ahead with shipping.
Please accept my sincere apologies for the delays you incurred however this is to ensure that your goods can be shipped smoothly without any issue with customs clearance.
Kind regards,
Tracy.
Alessandro C.
05 December 2021
DHL Express Worldwide
AC
Consigliato, per eventuali futuri acquisti sicuramente mi affiderò ancora a loro.
HIROSHI YAMAGUCHI
05 December 2021
FedEx International Economy
HY
案内が早い、質問の回答が早い、送料が安い(但し20ポンド以下)
梱包が丁寧
梱包が丁寧
Verified Customer
05 December 2021
UPS Standard Single
VC
Really good and reliable